Watch story…I had a tv delivered by FedEx one time. I live on a busy road. Came home, saw it wasn’t on the porch…uh oh! Drive around back & the very astute driver put in the back, nestled in with my recycling so it looked like box was part of the recycling. I was tickled pink! I called FedEx & the 1st dude couldn’t get out of his complaint script 🤦🏼♀️ asked for a supervisor, took another 5 minutes & 3 times explaining that I wanted to COMPLIMENT the driver on smart thinking…..
These stories remind me of _I Was a Male War Bride._ In this movie, Congress has passed a law allowing returning veterans, WW2, to circumvent immigration quotas and bring their new wives home. However, Congress and the bureaucrats creating the forms, were so one-sided they left out allowances for the WACs and WAVEs (women serving in the army and navy). Whoever built and runs these call centers assume that the _only_ thing people are calling about is to make complaints. What else could they be calling for? There is another side to the coin!
You are lucky. Several times FedEx would not walk down the hall to deliver to the actual address. This is in a converted factory building, subdivided for businesses. For security, and convenience, we would have things delivered to a relative's business that was at the end of a long corridor. UPS always delivered through the loading dock (though they were more frequent and the business had a shipper account). FedEx was always hit-or-miss. Sometimes they would deliver to the front, un-monitored door (at the entrance to the building, not the actual business). This was at a time before "porch pirate" became a thing.
I once ordered a M-14 airsoft rifle. When it arrived, the trigger guard had snapped clean off and the magazine was full of some kind of black sand, The rifle worked fine otherwise and I managed to clean out the sand. I called the store I ordered from to try to find out what was up with the sand. They said they would send me a new one. I asked if they wanted me to send the rifle back. They said I could keep it. Ended up giving it to a cousin and he glued on a new trigger guard. Never did find out what was the deal with the sand.
The problem with call centres is that there are scripts to follow. If the operator does not follow the script, there are consequences, the severity dependant upon the organisation represented. The problem with the hiring policies tends to be that they hire people who do not think critically and so they will follow the script blindly. Now, if the caller's issue does not match the scripts...they will follow the script they think most closely matches the issue being described. I was not very successful in call centres after leaving the Army because I thought for myself and spent time dealing with the actual issues customers presented instead of trying to hammer them all into the mould my various scripts described. 99% of my customers were very happy (there is always 1%) and my supervisors/managers were usually running about 40% satisfaction because I "broke the rules".
Based on my experience dealing with doctor's office and insurance, there is a serious inability to listen when 4 months after the appointment you have to beg the doctor's office to simply send it to insurance because they apparently never got it (likely because it was NEVER sent to begin with).
My mother had a similar experience to story 2. Our home phone service was not working so my mother used her cell phone to call Bell Aliant. EVERY single agent she spoke to all asked how we could be calling them if our phone service was not working, despite being told at the start of the call that my mother was calling from her cell phone. Then my mother spoke to a supervisor who also didn't listen and repeated the same things the agents did. It took my mother 12 calls to finally reach the regional manager who finally understood that despite our landline service being out our cell phone that was through a different company was still working and that the landline service at our address was not working. Bell Aliant needs to look at the IQ levels of the people they hire and raise it above the monkey pushing a button level.
I'm fortunate to have an ISP (who in my country acts as part of the telephone service since it's all VOIP) who hires people who actually listen and think and have at least a basic level of trouble-shooting expertise which goes beyond "just follow the script." They do have things they're supposed to say under certain circumstances and I'm sure I was a participant in an instance of semi-malicious/more humorous compliance. I said that they'd answered the phone faster than I was expecting and the reply was "I'm sorry we couldn't meet your expectations today." 🤣 I had trouble talking due to laughter for a few minutes after that I forget what the issue I called about was, but it was resolved to my satisfaction. Which is usual for this particular ISP. (Aussie Broadband, please never change your customer service!)
See a lot of these places use overseas call centers and most of them are just reading responses from a screen. Not many have any clue what is going on so they just go with whats in front of them.
The watch story, that’s my exact problem with these “customer service reps.” They don’t listen to what’s bein said to them. At least you got nice ones. I always get the ones that think they can cut you off, talk over you, get smart and nasty and think it’s their way and that’s it. I don’t deal nicely with that at all. You’re the front face of the company and when you do that to the people that make sure you have a job, you make yourself AND the company look stupid and bad.
Had an item automatically returned to the sender. FedEx attempted to deliver it to the high school, on the other side of town! Not recognizing my name, they refused delivery. Called they vendor and they resent the item. Turns out the label had on it, for some unknown reason, the initials of the school, separated out from the addresses and other information blocks (barcodes, etc.), and the original driver simply attempted delivery there, without reading the actual delivery address!
probably why when he came home to reclaim his land, the navy told him to stay home. my dad had a family when WWII started and was never drafted until the end of the war in Europe. at the station near his home, an officier heard his name and told him that his only brother was going to be sent to the Pacific and he can go home because of the Sullivan brother who all died at the same time
Never mind the store either claim on insurance or file for a tax loss. They win anyway, so do you. Years ago I saw a delivery man run up to my house, ring the bell and run away. He had dropped off a vacuum cleaner, I had not ordered anything, the address of the person was miles away, like hundreds of miles away. I phoned the delivery company, was given the “we delivered it to your house, you should have got it” Phoned the catalogue company, runaround from them, so I kept it.
Penpal story: depemding on how ling the neighbour takes to write back, I'd send a note saying that I will be back in ½ an hour and bf's car has to move... then return in ⅓ hour and send another passive note saying that I came home early and will call a tow if he has issues.... Last story: was awesome.
The "tree farm" story tells me that some people should never be elected or appointed to any office. That holds true today. People who use their held office for illegitimate reasons should have severe and irrecoverable restrictions of their ability to work in, on, or around government.
First Story: Of course Karen can have all kinds of construction and noise on a Saturday morning...that's entirely different, because it's KAREN that's causing the issue...she's allowed!
The watch story reminds me of when the guy at Amazon didn't listen, and instead of refunding my expedited order charges (an "Order within the next X time and get it on release day thing) sent a second XBOX 360. If I hadn't been worried about them charging me again I would have let it go. Instead I called and they rerouted it and did the charge refund.
The Last Story, reminds me of that scene in The Green Mile after Andy escapes and sends all the proof of all the felonies and criminal activities that the warden was engaged in and the cops are arresting all the guards and they're coming in to arrest the warden in the warden shoots himself yeah that mayor running into his office and slamming and locking the door I'm surprised he didn't put a gun in his mouth
Hello friend, hope you had a great morning, and are having a great afternoon! I very much agree with you that people just don't listen anymore. I like what your uncle did! Ill catch you in the next one!
Had a similar experience like story #2, ordered a product from a company, FedEx delivered product down the street, after a few days called company and told them I never received product so they sent another. People down the street brought the miss delivered product a day after I got the second product.
I'm in a somewhat similar situation to the ppster with the watch. I subscribed to an online contact lens service. Due to some medical issues, my credit card was revoked. Ok. So contact lens company doesn't have a functional credit card, next month's bill won't be paid, they'll cancel my account, right? Nope. That was 3 years ago and they're still sending me contacts! I tried to to contact them, but, get this, they don't have an account on file for me! How they're still sending me contacts, I don't know, but they're still sending me contacts that they aren't getting paid for! I'd feel guilty about it, but I tried to let them know and they didn't have any info on me!
Besides, the awful story about what happened in the bar in the second story, the fact that this couple with a small child at the grandparents house was out of the bar getting drunk really ticks me off.
Watch story…I had a tv delivered by FedEx one time. I live on a busy road. Came home, saw it wasn’t on the porch…uh oh! Drive around back & the very astute driver put in the back, nestled in with my recycling so it looked like box was part of the recycling. I was tickled pink! I called FedEx & the 1st dude couldn’t get out of his complaint script 🤦🏼♀️ asked for a supervisor, took another 5 minutes & 3 times explaining that I wanted to COMPLIMENT the driver on smart thinking…..
These stories remind me of _I Was a Male War Bride._ In this movie, Congress has passed a law allowing returning veterans, WW2, to circumvent immigration quotas and bring their new wives home. However, Congress and the bureaucrats creating the forms, were so one-sided they left out allowances for the WACs and WAVEs (women serving in the army and navy).
Whoever built and runs these call centers assume that the _only_ thing people are calling about is to make complaints. What else could they be calling for? There is another side to the coin!
You are lucky. Several times FedEx would not walk down the hall to deliver to the actual address. This is in a converted factory building, subdivided for businesses. For security, and convenience, we would have things delivered to a relative's business that was at the end of a long corridor. UPS always delivered through the loading dock (though they were more frequent and the business had a shipper account). FedEx was always hit-or-miss. Sometimes they would deliver to the front, un-monitored door (at the entrance to the building, not the actual business). This was at a time before "porch pirate" became a thing.
As a FedEx courier, trust me when I say compliments brighten our days to a thankless job.
@@Palmerrip ❤️
I once ordered a M-14 airsoft rifle. When it arrived, the trigger guard had snapped clean off and the magazine was full of some kind of black sand, The rifle worked fine otherwise and I managed to clean out the sand. I called the store I ordered from to try to find out what was up with the sand. They said they would send me a new one. I asked if they wanted me to send the rifle back. They said I could keep it. Ended up giving it to a cousin and he glued on a new trigger guard. Never did find out what was the deal with the sand.
I can imagine the look on the mayor's greedy face when he saw John alive and well. What a greedy SOBS
Even better the look on his face when the judge sentenced him to 8 years in prison
I thought the first rule of being a criminal was trust no one. Glad he got what he had coming
The problem with call centres is that there are scripts to follow. If the operator does not follow the script, there are consequences, the severity dependant upon the organisation represented. The problem with the hiring policies tends to be that they hire people who do not think critically and so they will follow the script blindly. Now, if the caller's issue does not match the scripts...they will follow the script they think most closely matches the issue being described.
I was not very successful in call centres after leaving the Army because I thought for myself and spent time dealing with the actual issues customers presented instead of trying to hammer them all into the mould my various scripts described. 99% of my customers were very happy (there is always 1%) and my supervisors/managers were usually running about 40% satisfaction because I "broke the rules".
Last story: Sound like the Mayor was performing restate fraud while in office.
sounds like the mayor was a corrupt democrat who never says no to dirty money
Based on my experience dealing with doctor's office and insurance, there is a serious inability to listen when 4 months after the appointment you have to beg the doctor's office to simply send it to insurance because they apparently never got it (likely because it was NEVER sent to begin with).
My mother had a similar experience to story 2. Our home phone service was not working so my mother used her cell phone to call Bell Aliant. EVERY single agent she spoke to all asked how we could be calling them if our phone service was not working, despite being told at the start of the call that my mother was calling from her cell phone. Then my mother spoke to a supervisor who also didn't listen and repeated the same things the agents did. It took my mother 12 calls to finally reach the regional manager who finally understood that despite our landline service being out our cell phone that was through a different company was still working and that the landline service at our address was not working.
Bell Aliant needs to look at the IQ levels of the people they hire and raise it above the monkey pushing a button level.
Usually low information/low IQ workers @ very minimum wage or in Pakistan/India.
@@jamessimms415 Actually all of those agents were actually Canadian.
I'm fortunate to have an ISP (who in my country acts as part of the telephone service since it's all VOIP) who hires people who actually listen and think and have at least a basic level of trouble-shooting expertise which goes beyond "just follow the script." They do have things they're supposed to say under certain circumstances and I'm sure I was a participant in an instance of semi-malicious/more humorous compliance. I said that they'd answered the phone faster than I was expecting and the reply was "I'm sorry we couldn't meet your expectations today." 🤣 I had trouble talking due to laughter for a few minutes after that I forget what the issue I called about was, but it was resolved to my satisfaction. Which is usual for this particular ISP.
(Aussie Broadband, please never change your customer service!)
Three Fitbits, and amazing incompetence.
See a lot of these places use overseas call centers and most of them are just reading responses from a screen. Not many have any clue what is going on so they just go with whats in front of them.
Usually @ very minimum wage
The watch story, that’s my exact problem with these “customer service reps.” They don’t listen to what’s bein said to them. At least you got nice ones. I always get the ones that think they can cut you off, talk over you, get smart and nasty and think it’s their way and that’s it. I don’t deal nicely with that at all. You’re the front face of the company and when you do that to the people that make sure you have a job, you make yourself AND the company look stupid and bad.
Good afternoon everyone and RedWheel 😊
Hope everyone is having a good day 😊
Good afternoon!
Had an item automatically returned to the sender. FedEx attempted to deliver it to the high school, on the other side of town! Not recognizing my name, they refused delivery. Called they vendor and they resent the item. Turns out the label had on it, for some unknown reason, the initials of the school, separated out from the addresses and other information blocks (barcodes, etc.), and the original driver simply attempted delivery there, without reading the actual delivery address!
🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥
Last story if John was an only son he would have been state side has if not to end the family name 😢
probably why when he came home to reclaim his land, the navy told him to stay home. my dad had a family when WWII started and was never drafted until the end of the war in Europe. at the station near his home, an officier heard his name and told him that his only brother was going to be sent to the Pacific and he can go home because of the Sullivan brother who all died at the same time
Never mind the store either claim on insurance or file for a tax loss. They win anyway, so do you. Years ago I saw a delivery man run up to my house, ring the bell and run away. He had dropped off a vacuum cleaner, I had not ordered anything, the address of the person was miles away, like hundreds of miles away. I phoned the delivery company, was given the “we delivered it to your house, you should have got it” Phoned the catalogue company, runaround from them, so I kept it.
Penpal story: depemding on how ling the neighbour takes to write back, I'd send a note saying that I will be back in ½ an hour and bf's car has to move... then return in ⅓ hour and send another passive note saying that I came home early and will call a tow if he has issues....
Last story: was awesome.
The "tree farm" story tells me that some people should never be elected or appointed to any office. That holds true today. People who use their held office for illegitimate reasons should have severe and irrecoverable restrictions of their ability to work in, on, or around government.
Thanks for sharing RedWheel hope you are well. Please stay safe.🏴😁😷👍. Have a great day and a wonderful week ahead everyone
Each one of these stories was a wild and satisfying ride! Thanks for making my drive home a lot more fun red wheel!
Story 1: 3 watches and the money back, i think that could be malicouse compliance. It burns under my nails to know what led up to that...
The Fitbit story cracked me up! With me it was a racing cycle for my son. We only ended up with 3. You…. FIX!
Don't worry dude. Three free fit bits cool.
Last one: how could you be that stupid to assume just because parents are dead and can’t get ahold of someone, they’re dead too?!
Never underestimate the capacity of a human for utter and total stupidity. As Albert Einstein supposedly said, it's infinite.
Nice to see old classics! Good shape body wise!
*Comment & a Like*
story 1 its just like, wow...
I think that guy with the watches had a new career if he wanted one. Lol
I have SOOOO many people who don’t LISTEN to the things I say, that I believe I’m speaking English, but others hear it in Mandarin Chinese….🙄🙄🙄
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍⭐️
Phenomenal stories today Redwheel! Well done 👏! 💜✌
First Story: Of course Karen can have all kinds of construction and noise on a Saturday morning...that's entirely different, because it's KAREN that's causing the issue...she's allowed!
The watch story reminds me of when the guy at Amazon didn't listen, and instead of refunding my expedited order charges (an "Order within the next X time and get it on release day thing) sent a second XBOX 360. If I hadn't been worried about them charging me again I would have let it go. Instead I called and they rerouted it and did the charge refund.
Story 2- goddamn porch pirates !!
The Last Story, reminds me of that scene in The Green Mile after Andy escapes and sends all the proof of all the felonies and criminal activities that the warden was engaged in and the cops are arresting all the guards and they're coming in to arrest the warden in the warden shoots himself yeah that mayor running into his office and slamming and locking the door I'm surprised he didn't put a gun in his mouth
Shawshank Redemption you mean. Both were written by Stephen King if I recall.
Shawshank Redemption
Hello friend, hope you had a great morning, and are having a great afternoon! I very much agree with you that people just don't listen anymore. I like what your uncle did! Ill catch you in the next one!
Had a similar experience like story #2, ordered a product from a company, FedEx delivered product down the street, after a few days called company and told them I never received product so they sent another. People down the street brought the miss delivered product a day after I got the second product.
I'm in a somewhat similar situation to the ppster with the watch. I subscribed to an online contact lens service. Due to some medical issues, my credit card was revoked. Ok. So contact lens company doesn't have a functional credit card, next month's bill won't be paid, they'll cancel my account, right? Nope. That was 3 years ago and they're still sending me contacts! I tried to to contact them, but, get this, they don't have an account on file for me! How they're still sending me contacts, I don't know, but they're still sending me contacts that they aren't getting paid for! I'd feel guilty about it, but I tried to let them know and they didn't have any info on me!
am i the only one who thinks the last story sounds like the beginning to a john wayne movie
Sounds like the hotel soap sketch.
Op builders start at crack of dawn deal with it
Lol i would have bankrupted them if they would get snarky.
get her boyfriend towed or kiss your second spot goodbye
🔥🔥🔥🧙🏻♂
2nd
💜✌
Besides, the awful story about what happened in the bar in the second story, the fact that this couple with a small child at the grandparents house was out of the bar getting drunk really ticks me off.