I hope you enjoy this chatty video, containing 6 unspoken rules when shopping in luxury stores. These include being aware of the alarms, not stepping behind the cash counters to look at items on the shelves behind and feeling like you don't belong in such stores... they are just shops after all, and you're there to enjoy yourself :) P.s. the earring thing is a bit gross, but I've seen it done!
Hi Sophie, 16th not too bad I suppose....was watching Emmerdale. Looks like I might have beaten Rebecca...shes still feeling v poorly with her 2nd bout of covid. I was 17 when I went into a designer boutique for the first time, my friend and I just swanned into Gucci on Bond St and I got my father a birthday present without a thought (it was prior to Pretty Woman). Lookig back total kudos to the staff who served me with no issue but at the time to me I was a customer and was being treated just the way I thought I should be, which is how it should be I suppose. Hugs xx
Hello Jill! Still early however! David is currently watching the football (I don't know how he does it, it is quite boring to me, haha) Your Gucci experience sounds great, and the fact you were there at age 17 - that's living the dream!! As you say, that good service you received is as it should be, and I bet it's consequently kept you as a customer over the years. Send my love to Rebecca, I'm so sorry to hear she's still poorly, it's a horrible virus :( Hugs to you xx
Sophie when I started shopping luxury quite a few years ago it was before I have watched luxury content on youtube and therefore was not cought up in the hype of the online luxury community therefore I just thought they were here to give me a luxury experience even if I were just looking!
the last point in the video was 5. i was like, wait a minute is this 6 or 5 unspoken rules, and then i saw it was 6. dang did i miss out a point? scrolling back, you happened to have point "4" number repeated in the print so maybe that's why the last was 5. Small thing of course! but it was a funny that i was worried about missing out a point. =P
I was at the Gucci store today at Cannes and I wanted to go in but felt uncomfortable because I just wanted to to do some shopping there. Whereas in when I was at the I shopping in harrods I felt fine and was chatting happily to the store assistants who helped me with my purchase. Thanks for bringing this up.
My worst experience in a luxury shop was when I was in my 20s. I got my first proper job and was working enormous overtime. I saved up and wanted to get my first luxury item. I walked in and asked to try on an item. This SA looked me up and down and said “are you going to buy something or are you just wasting my time?” I just said “forget it”. No way was I giving my hard-earned money to them!
@@SophieShohetOfficial I thought so. True, I looked like a student, because I had just started my career. I wasn’t wearing designer items, but that’s why I was there!!!!!😂 She lost a sale, and the shop lost a future customer. I was put off that store for life.
@@LucyStokesOceansofNotions I do think that trying to pre-judge people is wrong, this situation sounds so offensive! Well they lost a customer there! Hugs xxx😘😘
Ask her if she’s going to be a cashier for the rest of her life, or open her own store one day. These salespeople kill me with their superior attitudes, like they don’t work for a paycheck just like we do.
My grandmother worked in luxury. She could not afford to buy it. She always said they were trained to treat the customers the same, regardless of how they were dressed or spoke, etc. You never presumed if someone could afford something or not. If the customer could not afford it today, but a few years from now - they could - they would come back and buy from you when the time was right. My first visit to a real luxury shop was Chanel - I was wearing jeans and a t-shirt and actually carrying a nylon backpack instead of a real handbag, not dressed up or anything - I had excellent service and bought a bag and matching wallet. So I really just believe in behaving with manners in ANY store and treating the salespeople as humans, just like you would want to be treated, and if you don't get treated right - just go elsewhere.
I was visiting Hawaii a horrible experience at Dior. The sales associate told me there was "nothing in there that I would be interested in. " She would not even let me enter the store. To this day I am terrified to enter a luxury boutique. A person's size should not dictate how they are treated!
That’s horrible that you were treated this way. Trust me, it was HER loss, not yours. You deserve much better treatment and should take your money elsewhere.
Honestly just treat it like a normal store and remind yourself that the sa is just an employee with a job to do and you as a client should be polite but still get a good service. Don't treat it like some kind of test or audition. It's a simple retail transaction.
I remember one particula incident at a Guess Collection store in the Shepard's Bush mall (London). Granted, obviously that's not a luxury boutique, but still. T here was only one member of staff at the store when I got there and she was serving another customer, so I waited. I had my eyes set on a specific watch that I wanted to buy which is why I waited patiently. For over 20 minutes. While the staff's "serving" turned into openly flirting with the customer. She saw me, she knew I wanted something, but ignored me to continue her flirting. When it was like...10 minutes before closing time I said "excuse me, I'd like to buy a watch and I've been waiting for quite a while". She goes "no, I need to close the cash registry now, I want to go home. I don't get paid for overtime." She argued a good 15 minutes that she was done working for the day and didn't want to serve me anymore. Eventually I left without the watch. I was so pissed at her for the lousy service that I went back to the store a day or two later to talk to the manager and buy that watch that I had been looking for for weeks. I told the manager what had happened and the girl had the audacity to lie to her manager about the whole thing, and right in front of me too. Well end of story is that the manager apoligzed several times and I saw him a bit later, removing the girl from the store and having a harsh talk with her. Not sure if she got fired or whatever. I also finally bought the watch, but to be honest, as much as I love the watch, wearing it always reminds me of that rude sales person.
Having worked in retail for several years, I can safely say that you should NEVER step behind a service counter in any store much less a boutique. It is a major security and safety breach. Also, a lot of luxury bags now have the alarms sewn into the bags. So be aware of that.
I feel like an imposter going into luxury shops. I went from poor to not so poor and feel like they can smell poverty. While they are polite, they act like I can't afford it so they are dismissive and watch me like I am going to steal something. I get so uncomfortable I end up going to Nordstrom instead.
My one point i want to add is, dont be inconsiderate of other people shopping there too! I cant tell you the amount of times I've been in luxury stores, being served by amazing SAs and yet have been rudely interrupted by impatient, inconsiderate people, or when I'm looking at a product and have been pushed aside or stepped in front of. Its ridiculous lol
The sa could get fired for being rude to rude customers. I love nothing more than telling an obnoxious customer that a sales associate can't tell her off but that i can! This always works!
This was honestly such a lovely video. This might sound weird but the fact you're willing to make a video like this to help the uninitiated when it comes to in-person shopping really shows that you have a good heart. Hope you're doing well Sophie
Thank you so much for such sweet feedback, this is so lovely of you and I'm honestly so pleased that you enjoyed the video :) My first trip was awkward to say the least, so I thought it's worth sharing some things I've learnt over the years. Hugs to you and have a great rest of the week!xx
I got an appointment in Hermès as a first time customer last year, the SA that was assigned to me couldn’t make it to work so, another SA help me out but she had another customer at the same time, I was very patient and great full because I was left alone for a long time with the items that I was interested in. This gives me time to try it on to look at my self 20 times in the mirror to make sure it was something I really wanted. The SA was so happy and Thankful for how nice and patient I was. She told me that , I didn’t have idea how some customers get if they have to wait a few extra minutes. That helps me to have a great relationship with my SA and she will never forget about me just for that. She told me just like that. So, you are soo right.
Love your videos Sophie ! Always so informative and useful. I have worked in Harrods for 10 years, with luxury handbags and all your rules are so on point. I have seen so many overexcited customers, grabing exotic skin or delicate handbags without any thought or care....But I understand them and always approached it with smile, as I remember the feeling, my first time visiting Harrods and seeing all these amazing beautiful things. In my experience, customers who nobody expects, spends the most. They dress casually, without care, they are relaxed and kind. I am always extra nice to someone that I see is shy or too young to purchase anything. Offering to try it on and to take photo of them with the bag. For me its not only about making a sale, it's about whole Harrods experience customer gets, even if she / he is browsing. But again I only ever worked for Harrods and was trained by Harrods and love retail theatre. In my time I had many loyal customers only shopping with me. Inviting to restaurants like Ritz, receiving expensive gifts like jewellery and invitations for visiting foreign countries ( which I never did, but still have their business cards incase lol) I even got proposal for marriage...It was so funny and cute at the same time, as grandfather said I would be perfect match for his grandson.
Great advice! Years ago I went into a store on Rodeo Drive in Beverly Hills. Young, visiting for the first time from Alberta. A bit apprehensive, but excited. A sales lady, well before we called them SAs, approached me and directed me to a display of logo t shirts and indicated this was obviously all I could afford! Left immediately and thought to myself, she has no idea how much money I had in travellers checks, really dates me!! Anyway, went to a high end department store down the street and had a wonderful experience at a cosmetics counter discussing eye make up! He loved my eye shadow!! Thanks for your amazing videos!!💕💕💕💕
I wasn’t nervous going into LV or Dior for the first time. I was though when I went to Hermes for the first time. I put all my theater training into it and got in character and the visit was flawless 😂😂😂
I feel it's funny how the SAs in these stores think themselves so important as if they are curing cancer. Looking down on everyone who they think won't buy anything. At the end of the day, it's extremely over priced items that sometimes don't even stay in fashion for long and they just work there, exactly how you have your own job. So I would say always enter a store or boutique to enjoy yourself, have a good time, with absolutely no shame or insecurity, but always be kind. Xx
I was so nervous the first time I went to a Chanel boutique. I actually canceled my appointment and was completely surprised when the SA reached out to ask if I wanted to reschedule. I did and he is still my SA. 😊 He always makes me feel welcome and appreciated. Great tips, Sophie! You look stunning, as always. ❤️
Hello lovely Ana! I'm so happy you had a good experience :) It makes all the difference when you meet someone nice, it makes the whole thing feel a lot more relaxed and fun! Hugs xx
Thank you for these useful tips. I am noting them down for future trips. I am surprised that many people find luxury shopping intimidating too 🤷🏾♀️… I thought it was just me because I am a person of color with a “foreign” accent. I have always used Personal shoppers to avoid the awkward stares and judgement at luxury stores 🙄. I finally summoned the courage to browse the Hermès store at Frankfurt international airport last month and ended up buying two items. The lovely SA who attended to me was very nice. She gave me her full attention and ensured that I got my cash VAT tax-back before boarding my flight back home. Overall it was a pleasant experience… I hope it remains so going forward. Thanks for sharing from your wealth of experience.
I've recently had my first luxury shopping experience at Gucci in London, and it was amazing! I went there with a specific bag in mind, but Joseph the sales associate, showed me many different options of bags that I hadn't thought about before going in the store. I ended up buying an amazing bag and having champagne and chocolates with my husband. It was a perfect experience, made me want to go back there and shop some more!
People please dont feel bad about walking in. You are def worth it. When i first walked in, to me it was like a regular store, just less cluttered and more pricey. Dont ever feel like you are not good enough or something. Just be yourself 😊
Also if you feel staff is following you around because of the color of your skin. Leave that store and find another. Do not allow someone to make you feel less than especially when your looking for a good experience and spending your hard earned money💞
As a POC I’m always a bit nervous going into luxury stores. I’ve only ever had one bad experience. But the BEST experience I’ve had was in a Valentino store! This was about 2 years ago I had saved a lot and wanted to get a pair of designer sneakers. I went into Valentino after being treated HORRIBLY at Burberry. The SA at Valentino was fantastic and so patient. He showed me the rockstud runners in many colors and helped me try them till I got the perfect size (I have big feet😅) I was happy to give him the sale. He was fantastic. I’ve also had an amazing experience in the San Francisco Louis Vuitton. It was the SAs first day and she was more nervous than I was haha. Great Video as always Sophie! I’ve been a subscriber since you did the review of your baby blue patent lady dior! Sending lots of love x
Have to say the best service I’ve received has been in LV , any store I’ve been into their service has been so friendly . It really makes a difference, however an experience I had in Louboutin changed my opinion of that brand forever . I was shopping for wedding shoes and wasn’t allowed try them on 😳
Loved this video Sophie! I went to the luxury quarter in Amsterdam a few months ago with a friend who wanted something from Cartier. It was my first time there. After we left (Cartier was great, lovely experience), we walked around, looking at the different boutiques from outside, feeling awkward and out of place- but were very pleasantly surprised to see SAs and security people being so welcoming to us! Fendi opened their doors for us when they saw us looking, inviting us to enter, and even the security from Chanel waved at us from inside and gestured for us to come in. Everybody seemed really nice. I guess the awkwardness is mostly in our heads :)
I went into the YSL shop in Selfridges a while ago and the SA was super nice! We had a fun chat and I felt great after we spoke. If I'm ever in a position to buy something from them, I want the SA to be him! It was such a positive experience.
I’ve always had great experiences in YSL stores. Bags are accessible, they let you try on everything without feeling pressured, and generally SAs are young and friendly.
I remember wanting to go into the LV store in Paris. I was sooooo intimidated, I walked past 3-4 times before I realised that a customer was inside with a dog. I figured that if a dog was allowed in, then so was I. The SA was so lovely even thigh I was not dressed as I felt I should have been.
I've worked on a boutique in Lima, Perú where they allow to try on earrings. I didn't knew and assumed that it wasn't allowed and a frequent costumer asked for another sale assistant when I refused, I was shocked because the boutique didn't asked us to sanitize them before or after trying. I was almost the only one that do it.
My first luxury boutique experience was at Chanel in Dubai. I was super nervous and I had never bought anything lux. I agree being polite pays. I asked to look at brooches and asked if I could pick up the items I wanted to look at. When I finally decided I was so thrilled and couldn’t believe I just bought a Chanel piece. There were a couple of SA’s behind the counter and asked them really embarrassed if it is ok to take a photo in store. They were super nice and I told them - but I think the KNEW - that I have never been into Chanel and it is my first purchase. They were lovely and even took a photo for me with little Chanel parcel. I had all these preconceived ideas and they just made it extra special
I have worked in sales my whole life, so I know that you are absolutely right about not being rude to a sales associate. When people come in acting like they’re entitled, I am always less likely to want to help them with anything that they need. Why should I go out of my way for someone who is making my life miserable at the moment? And as a client, I am always just as nice to the workers at TJ Maxx as I am to the SAs in a boutique. Sales, and retail in general, is a tough job and no one deserves to be badly treated.
My first time in a luxury boutique was Hermes with my grandmother. I think I was not even 10 yo and still remember the feeling of entering into an other world. It was like the time stopped and I was in wonderland 😅 Also, imagine a 10 yo girl with her grandmother in Hermes: the staff was just amazing to me. So, now, everytime I go to a luxury boutique, I try to remember how it felt the first time, with my dear grandmother and I always have a wonderful time. I think being polite is essential. If you treat people with respect, they will do the same to you (normally). Have a lovely evening everyone 😘
@@zuzanna1456 That's not allways true, sorry. I have a similar situation with my mom in my 13yo in Vía Condotti (Roma) and I can today still remember by heart the sensorial olfative experience of nice leather, the gorgeus italian SAA smiling around us, showing lovely items, the constant contrast between warm sunny street and the HC cool boutiques one after the other, for me It was like a huge discovery of "grown ladies Universe" for sure I agree with you, I was not interested in the Gucci bags but that day in Rome... I will never ever forget!🤤
I feel you!.. that kind of experience is something that we will never forget and even I will like to make my descendence go through It with me and yes! SAs are lovely with young girls. Have a lovely evenning aswell 😘
Just think of the sales associates the same way you think of sales people in Macys, Target or anywhere else. They work there. You BUY there. No need to feel intimidated, they are just people. No big deal.
Great advice. I have only had one encounter with a “cranky” SA, it was in a Dior boutique in Barcelona. I had my heart set on purchasing a pair of earrings but was so put off by his attitude, I did not buy them. I ended up purchasing a beautiful bag in Louis Vuitton (the V tote) instead and had a wonderful experience!
Bought a bag from a physical store in Barcelona yesterday for the first time (I usually order online), it was a very utilitarian visit. Interesting benchmark in my life, to be honest. It’s just a store. Nothing more, nothing less.
This is such a good video. People don't let those SA or shops intimidate you. Use your manners as in any store and expect to be served. That's their job. Your money, no matter how rich or poor you are is as valuable
Sophie you are honestly - for me at least - the "influencer" who provides most value in the luxury fashion industry! Thanks so much for everything I truly love watching your videos and I always feel like I learnt some new things!
Thank you for this! I have always felt such anxiety about going into a luxury boutique but your insight on this vid is so reassuring and makes so much sense! “At the end of the day, it’s just a shop/Have fun!” I don’t know why I felt never worthy to go into a luxury shop just to browse and discover, or anxious about needing to impress the SA’s, but you’re right. It’s all just things that we put on ourselves. Going to walk into my first luxury boutique tomorrow now!
3:58 I actually have to give a shoutout to my SA at the San Jose Gucci that I went to. It was another customer being rude to me. I was sitting and taking photos while waiting on my SA and this lady (who cut in line bc she saw someone she knew at the front) started sassing me that I was inconsiderate bc the store was about to close yet I was taking photos wasting ppls time......little did she know, I had already paid and my SA was in the room over bagging my things. I guess my SA overheard the convo bc she comes out with my bag and loudy tells me to stay and take some photos before leaving. I love her for that (and also bc she was super helpful and it felt like shopping with a friend)
I often frequent San Jose Valley Fair mall and went inside Tiffanys. I'm the kind of person who does not like the "luxury experience". I asked my assigned SA if I could please browse quietly by myself and when I'm ready to checkout I'll let her know. She was wonderful, left me alone, but had to stay near me because she was "assigned" to me and rang me up when I was ready. She didn't question my personal life, leisure life, no unnecessary small talk, no persuading me to try on multiple jewelry, no questioning me when I asked for only a dust bag and no brand box or bag because I end up throwing it away anyway.
@@tweel612 thats awesome and top tier customer service! i know some SAs can be rude or "strict" but its great to have someone understand you and follow through with your requests (when theyre within reason ofc)
I remember one of my first times walking into a luxury store. It was Burberry in Las Vegas. I was wearing a tourist outfit - so not too dressy but not messy as I was walking around doing touristy things. However, the SA who served me was so nice and patient that I ended up buying a scarf. She showed me two options and bought the higher priced item. I didn't feel pressured to buy, but her patience and willingness to show mw around the store impressed me enough to spend above my normal budget. It might not have not been the most expensive item, but not so bad from a non fancy dressed tourist.
About the service: two different stories… Three years ago I bought my first Burberry trench coat, I have been waiting for this moment for nearly 10 years. The SA was so lovely, I was so nervous… I bought the wrong coat because I didn’t want to „waste his time“ with with asking to compare two different styles. Then a few hours later I called him and asked if I could try on the other trench 😄 The second one was the one for me and I was so happy 😁 . A week later I was sick and I got a hand written message in the mail from the SA, thanking me for the purchase. I was so grateful, it made my day feel less sick. I later came by the store to tell him how special his note was for me. In Chanel Zurich, Switzerland, I have th feeling the staff isn’t always motivated to help you 100%. I bought a pair of sneakers on Saturday and asked if they had them in another color in my size. They didn’t. So I asked to be notified when my size came in. There was a problem with the digital system and I had the feeling they didn’t put my request in. On Monday I gave them a call to ask if they were able to put down my request- they didn’t put it in. BUT they did have my size. Hmmm… did it get there on Sunday, when stores are closed? I went to pick up the second pair. Since I wanted to wear the new pair, I asked if they could put in the box the „old“ pair - the one from Saturday. They did, but they didn’t give me the additional shoelaces and the two dust bags for the new pair. I don’t think it was a coincidence, there were different SAs in the store. On Tuesday I picked up the shoelaces and the dust bags. The earrings: I absolutely disagree about the earrings, especially if you are buying rather expensive or high end earrings. ALWAYS try them on. My earlobes don’t have symmetrical holes, on the left ear the hole is a bit lower and it always makes stud earrings hang and look droopy and sad 😂. The other problem is the weight of an earring. Tiffany‘s, for example, have quite heave and sturdy stiff, so this also hurts my holes. If I am going to spend thousands of dollars on earrings, you bet I am going to try them on. I have never been denied trying on earrings.
My first luxury bag experience was at Louis Vuitton in Santa Clara, CA about 16 years ago. The SA said it’s was a pleasure to serve people like myself because we saved our money to be able to buy an item and keep it unlike these people with to much money buying a bunch of items just to return later according to him. I finally bought another bag at the same store about a year ago and had another great experience. She was so helpful and brought out a bunch of bags for me to look at and try on in the price range I was requesting. I’ve been lucky had nothing but good experiences with the few stores I’ve purchased at. My worse experience believe it or not was at Prada, the outlet store of all places in Livermore, CA. I guess I didn’t fit the mold for them to be even helped. It’s unfortunate that some of these people judge you before even trying to help you.
Hi Sophie! I remember feeling so nervous going into a luxury store for the first time in 2020 (It was Gucci!). The SAs there were so kind and helped me try on bags and answered all of my questions. After I left I couldn't stop thinking why I was so nervous; and you were so right, I made myself feel that way! Here's a good tip: Booking an appointment over the phone will help a ton. That way you can expect to meet an SA that you (somewhat) already know and they can show you what you want. It also beats waiting in line!
Thank you so much for this video! I went into Louis Vuitton for the first time two weeks ago and was so nervous but on top of the most incredible service from amazing SAs I also met some other customers that were so pleasant it made for such a memorable experience. However I tend to be polite and considerate no matter where I am and I wouldn’t dream of being an inconsiderate customer let alone for my first purchase. I look forward to more wonderful content!
Hello Whitney! I know what you mean, my first trip into LV I was so nervous and felt out of place personally. Then you get some great service and it can make the whole experience fun :) Thank you for sharing! Hugs xx
I always try on earrings. You cannot tell how heavy they are or truly how they look. My jewelry store is by appointment only, so very exclusive and they encourage trying them on. I’m also in the states and maybe that’s the difference.
Some people have to force earrings through when they’re trying them on if they don’t wear them everyday, which can lead to an abrasion that bleeds. It’s not hygienic to try on earrings unless they’re being sanitized afterwards
I’ve never fortunately had a rude person in a boutique. Another tip - don’t be afraid to say you’re only looking and won’t be buying anything. I went into Dior (for the first time a few months ago). I never went before because I can’t drop $5k+ for a bag. I said to the SA, “Hi. I can’t buy anything today, but I absolutely love your bags and I’ve never seen them up close in person. Would you mind showing me a few?” She was so nice and courteous. I was with my mom and I was telling my mom about the bags when I was holding them. The SA made a comment about me knowing my stuff and seemed appreciative.
Very informative, I’m older (60) but you are never to old learn life lessons as I get nervous and feel intimidated by high end shops, hairdressers, beauty salons etc, etc this kind of video helps so much ❤️
I wish I saw this video before my bag collecting adventure. At the end of the day, these are people’s jobs and we need to respect the store the same way we wouldn’t go inside an “employees only” door in a grocery store. Obviously there’s a higher service for high end clients but just store etiquette regardless of what store/shop you’re in should be respected. At the end of the day, any client facing role gets exhausting and the least we can do is have a mutual respect and open communication.
I felt the same way going into the Louis Vuitton for the first time!! I went in to look at a wallet and was worried no one would help me 😂 but they were the nicest and showed me all the different kinds and prices. So happy I went in
All good advice except for the earring bit. I can understand not trying on costume jewelry, but for any fine jewelry purchase, those should always be tried on for many reasons. The earrings may look terrible on, and if I am going to spend thousands of dollars on a pair of earrings (that I will most likely not be able to return), they better look amazing and hit me in the solar plexus. For example, I cannot wear hoops of any kind. The way that my earring holes are positioned and my ears, the hoops flip to the side and look awful on me. Also, most fine jewelry stores encourage you to try on the piece of jewelry, earrings included. I have never, ever been to a fine jewelry store where I was not allowed to try the jewelry on, again earrings included. If sanitization is a concern, the SA will bring over an alcohol pad and clean the earrings before and after I try them on. And some jewelry looks better in the case than on and vice versa. It has happened many a time for me, that I will fall in love with a piece of jewelry in the case, and it just doesn't look good on me. So, always try on the fine jewelry before buying!
Thank you for this! When I was in Germany last year, my husband and I decided to have a walk around this luxury department store in Munich. For majority of the higher end brands (Dior, Chanel, LV etc), they have security guards standing at the store entrance and that made me so nervous that I decided not to go in despite my husband's encouragement (even though I realllly wanted to get something). I remember wanting to have a look at a particular T&Co ring. The "store" was situated at an open space with display cases. I saw the ring I wanted but freaked out when a very friendly SA approached us. I declined assistance and we left. I still regret not getting a little something now, esp with the recent price increases from some of the brands, just because I didn't feel confident enough :')
T&Co are so nice. Even if you are just getting a trinket. I think they know it's about the experience. Don't worry I have done that before or mumble just looking. My husband would get mad and say, you are paying with money. What does it matter.🤣💕
Oh, Sophie! I LOVE hearing you speak. You make me feel like I’m a friend, and we’re just having a ‘chat’! Your points are great! I was in my ‘50s’ before I started to luxury shop. In 1982, when I was 19, I studied fashion and learned a lot about Chanel. Then, life got in the way…. I think that my age might definitely be a factor in how I’m treated-always well. I’ve only shopped in Toronto and Paris. Not feeling intimidated is REALLY the key, I believe, and treating others as you would like to be treated. Have a lovely weekend! ❤👜❤🇨🇦
Gosh, Sophie, I wish I'd seen this video way back when I first started buying luxury. I put up with rude & snooty CAs, because I felt like I 'had' to. Now I'm so much more confident that I deserve to be there, and to be treated courteously, but it was a long learning curve! 💕
what a great video!!! SA here :D I could add few things to this topic and from my own experience: SA is there to help you. Communicate with them (what do you like, what is not for you etc.. we cannot read your mind. we can read your body language but not your mind :) , it can make the experience much nicer and easier for all of us. - Please, don't go to the store and start to complain about how expensive it is, and start to negotiate the price and get offensive. out of your budget, that's all right but it's not the SA who decide the price tag, you can ask for the manager but the price tag won't disappear.
It baffles me that people ask these questions and try to make you, who do not decide on the prices, to make a discount. You guys do a great job and I admire you for it.
What a sweet video full of funny and seriously relevant information✨ I’ve been on both sides of the counter so to speak since I worked for Chanel for many years and I have to say all of your comments are on point as well as I very much appreciate you reminding customers not to be rude to the SA’s. I think one of the reasons that people get nervous going into these shops is similar to why they get nervous going into a luxury car dealership… They are concerned that the sales people will be high pressure and if they are not looking to buy something that day they don’t want to be dismissed or treated poorly. I simply literally tell sales people that I’m only looking that day but if I have any questions I appreciate their information so that I can find them and in the future I may come back to them… This gives the sales associate some motivation to treat you well even if you’re not buying today.
My opinion is that the merchandise at these high end “luxury” stores isn’t better quality than unbranded items, you are paying for the name. I love to purchase from local craftsmen when traveling and I have found their jewelry and leather items to be unique and superior in craftsmanship,to branded items. I always get compliments on my jewelry and purses, and they are all handmade by local artisans. I have been in luxury stores, just to look around and have never found anything that was unique enough to warrant the high price tag. I will add, that I have never been treated poorly by SA’s when I have been looking in a luxury boutique. They have all been gracious and helpful. I don’t look rich, but that is the case with most people who are truly wealthy. Never feel like you aren’t worthy of being in a luxury store. It’s a store. The salespeople are just like you and if you get treated rudely, turn around and walk out. If you still want the item, buy online. Eventually, there won’t be SA’s if people are continually treated poorly by them.
Great video, Sophie! I remember feeling very nervous about shopping in high end luxury stores, like Chanel. I guess it just takes a few purchases to lessen the intimidation that happens in the beginning…After I bought a Chanel bag in the Rue Cambon store in Paris several years ago, I feel pretty relaxed in any Chanel boutique now! Lol
When I was in Harrods walking down "designer row" as I call it, I saw shops that didn't have anyone shopping or maybe one or two customers. I felt unworthy to even walk in to look. I should have gone into at least one of the shoppes and had a look around. They werent going to eat me. But I took photos of every window with a beautiful outfit in it. We all have nightmares about getting one of those crabby SAs.
Had a lovely experience (think it was in Selfridges) where I was looking at the bags and the SA asked if if wanted to see one, I explained that I was poor so wouldn't be buying...SA said he'd pull the bag so I could see it as we can all dream. Thought that was so sweet, he was full of smiles!
I just have bought my first designer bag at Saint Laurent. The SA was so nice to me. I was there 3 times in the last 6 months because I wasn’t sure if I really want to buy the bag. They were all so nice to me and didn’t forced me to buy something. They have understood my concerns and have advised me well. At the end I have bought my designer bag and the SA was so happy for me that I finally found my dream bag. I will definitely stay in contact with her, if I am going to buy my next designer item.🥳 The SA at LV was really rude to me lol. I was thinking about 2 Bags. One was from LV and one from YSL. If the LV SA wasn’t that rude to me I maybe have bought my first bag there. But I don’t see spending thousands of euros and being treated badly. It’s the experience of buying a bag and I want good service for that.🥰
This is so nice and so useful! A lot of times people forget that there are lots of people starting their journey in luxury. Thank you so much Sophie! ❤️
Thank you for this video. I was in VCA in Nieman Marcus in San Fran,. I was asking about their products, had a lot of questions. The sales lady quipped that I was asking a lot of questions. And when I asked the price of an item on display, she emphasized the $3700 plus amount to scare me or shock me. I knew what I wanted and knew the prices but wanted to see them in person. But I found her to be very condescending…. So glad what I was looking for was not available because I was ready to buy. She will not make money out of me.
I remember feeling so unworthy of going into our Coach store and once my girlfriend and I finally went- we had wondered what the fuss was about. They were so nice! And fun! You deserve to be there like everyone else.
high quality leather and stitching ✅ use brass hardware ✅ brand that values it’s heritage ✅ does special order custom bags ✅ All there really is that their prices aren’t super high.
@@Rwissam1987 It really depends on whom you ask. Not all luxury/high end brands are the same. Is it as much as LV or Chanel? No. But for the vast number of people, it is still expensive.
@@eiremerald Coach, Guess, Michael Kors, Tory Burch, Kate Spade... might be expensive, but anyone who is a little bit knowledgeable in fashion knows that they are not luxury brands...
Imagine thinking you can just go into a store and shop... ya know.. go through a store, select items, take them and buy them.. How absurdly arrogant of these "boutiques" to treat customers like criminals invading their private space. This is worse than random items being locked up in Walmart like it's Rikers.
Great video Sophie!💜I would a 7th point if I may: never disturb an SA who is already working with a client, wait your turn!🤣 I have experience it a couple times in different boutiques. SA are helping one client at a time to make sure the experience is A+. Even if you are interested in a bag that a customer is trying on, even if you are on lunch break and have 20min, even if you are gonna spend thousands $… It never gives you the free pass to step in with the SA and ask questions/try it on too😅💁🏻♀️
One of my first experiences with luxury shopping was in Prada in Czech republic. I was with my mom and going through all the luxury shops in the street mainly looking for sunglasses. In prada the SA was really nice, i tried on some glasses i liked, but left to look at more options in different shops first. In the end i decided to get the prada ones, but when we came back to the shop they were gone. Then the SA came and said they were the last ones and he has saved them in the back for me. It was really surprising and nice, somehow he kind of knew i was going to buy them 😁
Went into a few luxury stores in Rome. Now this was a four day trip to support some friends who were running the Roma marathon so we were all very dressed down. Had excellent service throughout. It was only on the last day, in Prada, that an SA clued me in .... I had a professionally done elegant manicure and matching pedicure. They really do learn to read the signs.
One thing I find it rude is if an SA is helping someone else please don’t go to them and ask questions or interrupt. You are interrupting their experience.
SAs can make an experience worthwhile. Never shopped in a luxury boutique, but I like feeling welcome in a store. When I don't feel encouraged to shop, or when the SAs get too close, that's when I run away, even if I see something I like. I enjoy shopping and I want to enjoy muself while doing it. Thank you Sophie for the video!
I would also say, Be Yourself! Don’t be afraid to say things like, “That’s so beautiful, but unfortunately not in my budget.” Act excited to be there and the SAs will grab on to your enthusiasm. It should be a festive occasion! I’ve always had great treatment and consumed many glasses of champagne!
Great advice. I remember that first time buying a luxury bag and the complete imposter syndrome I had when entering the store. But the SA was nice and made me feel welcome to ask questions and showed me products. The more you go into shops as well, the less scary or intimidating it becomes. What always helps me is thinking, like you said, the SAs are just normal people like me, who probably can’t afford to buy loads of the items they’re selling (or would have to save up just like I do). Be nice, let yourself be excited and you should have a lovely experience.
Probably need to save up, but I agree I don’t like the sneering some people have where they say “the SA’s can’t afford the items but I can and they should crawl to me”
@@Skyebright1 does anyone really like or enjoy those types of people? I certainly didn’t mean that. More along the lines of trying to think of SAs as approachable and helpful. I don’t think they look at customers as peasants if they have to ask prices or look like they ‘don’t belong.’ They’re just normal people at work there to help.
Great video... I would have loved this when I first started with luxury shopping. Another thing to add would probably be: - Never step in front of someone already there when trying to look at yourself with the luxury good in the mirror. This applies everywhere, not just luxury goods. I've experienced this multiple times in chanel, and it's always stored my experience. My SA now just takes me into a private room now. - Don't feel pressured into purchasing at your first look at the first look and feel of the item. It's your money, you should always feel confident that what you're buying is exactly what you want. P.s. my SA always offers me champagne first thing as a tradition now. So never be afraid of asking for a beverage. Love your work 😘.
Had the loveliest experience at Dior in Zurich. The Dior lady was just as excited about us being excited that she got us champagne and truffles. She was such a sweetheart, I loved every second.
I once walked into Louis Vuitton asking if a particular item was in stock knowing that everyone wanted it at the time, so knowing the answer would most likely be no. I was helped by a lovely gentleman who got my husband and I champagne while we waited for him to check his inventory. He was so nice even when we walked out empty handed.
Great video. I have been buying designer bags for many years now but last week I went to buy my first Chanel & I wanted a medium Classic Flap in black with ghw. I was worried as I had heard such horror stories about Chanel SA’s. They couldn’t have been nicer. I was upfront about what I was looking for & they immediately told me they had it in stock but let me look at small & jumbo as well. The only thing was they sort of hid the bag & they explained that if certain people saw it they would demand it too. As soon as I tried the bag on in the mirror two ladies rushed up, berating my SA & tried to grab the bag off me. I obviously wasn’t letting go! Their SA caught up with them & removed them from me & my SA had to go & tell them I had made a special order which obviously I hadn’t. Apparently they were notorious bag resellers. Was a very eventful but lovely experience. The SA gave me his card, told me to come & see him on first floor next time, gave me drinks & a magazine with my purchase & I couldn’t have been happier with the experience &, of course my lovely new bag. To round off a special week I also purchased an old Porsche Boxter. MY husband also has a 911 but I don’t feel comfortable driving it, in case I damage it but the Boxter is just great & will be a fun second car for me. All in all a great week, although I did feel guilty considering what was going on in the world. Even though I have made donations since that feeling still lingers.
Sounds like you had a great time. Enjoy your new car. You have to enjoy life when you have the opportunity to do so. EVerything these days are so uncertain. Take your joy where you can get it. I babysit my daughter's 2 year old puppy this week so she could go on vacation. It was hard work but I had so much fun and heartwarming moments. Life is going to keep happening. You just have to remember to grab your happiness.💕
Great experience and thank you for sharing! I too have a wonderful collection of just about every bag EXCEPT Chanel (& Hermes) I’m a bit nervous as well. It’s a feeling of arrival to be able to make that purchase. Such a timeless classic that has been carried by all the most stylish ladies of high fashion. I’m curious where you went to meet that lovely SA. Wear it well my fellow fabulous female… I envision you driving your convertible Boxster with the wind whipping through your hair exiting with the Chanel over your shoulder. I have the Lexus convertible as my fun car and recently purchased a jaguar SUV… Now I just need my bag… Why are we afraid? I guess it’s like a coming of age or stature?
@@susanheller4532 I meet him on the ground floor of Harrods in Chanel. He is soon to move upstairs to clothing but tells me I can make an appointment there & he will be able to show me bags. I’m certainly going to keep his card in a safe place but to be honest all the staff in Chanel at Harrods were lovely. Enjoy your fun car & hopefully the bag will come soon although it sounds like you already have a lovely collection x
You say to be polite and don’t be rude and I know these things. I’m a very soft spoken person who wants to enjoy the transaction. I’ve asked about what wine was for, on the way out of a salon, and been told it was for customers, with nary an “oops” or “I’m sorry” for not being offered any during my appointment. Part of my problem is not being well-regulated when I get annoyed or agitated. If the clerk says something to me that seems rude, I’m not sure what to say. Sometimes, I think it’s best to leave, but I want to audibly say something like, “that sounded like an insult, so i won’t shop here” and then leave. I haven’t shopped at a retail store in a long time. The last few times I was with someone and the cashier kept interrupting my conversation with the person with me. That wasn’t an upscale boutique but it was just another set of bad experiences that makes me happier to be online, or just a silent shopper if I have to go somewhere. Thank you for your guidance. If I ever go, I’ll do my best.
I never had a bad experience as costumer in any luxury boutique especially in Brazil, they are so nice and it’s a great expectation even in Hermes that people always hav an issue on, actually Hermes here is the best Hermes and Vuitton it’s the best of all costumer service, I went several times to the boutique till I decide to get a bag and they were amazing every single time.
Hello my friend! It's so funny that you say this and you're from Brazil - I have just been talking to a lady here who is also from Brazil and she has said the same things - great, friendly service! Thank you so much for sharing :) xx
I was a luxury SA for 4 and a half years and from experience there are reasons why there are cranky SAs. 1. Management isn’t treating them right or there are internal conflicts, 2. SAs have to deal with crazy clients and have possibly gone through the whole day with no sales and they have lost patience, 3. They work long hours and are just tired so yes, Sophie is right. Being nice to an SA goes a long way and it goes both ways. This isn’t to say that the SAs don’t care about their jobs or don’t take it seriously but there are also other aspects to the job that aren’t enjoyable. It doesn’t mean that they don’t value clients!
I wish I had seen this video before we went for our first luxury purchases with my friends this Wednesday. Such great advices ! We've been to Dior and the SA was not so concerned about us, he was pissed off and you could see it. I bought a ring anyway but I shouldn't. We had an appointment at Louis Vuitton and the SA was lovely ! If you go to Antwerp, go see Kitty, she's nice ! My friend bought her first LV bag. I hope she feels the way I felt when I first purchased from a store (it was Hermes), I was so content and proud of myself to achieve my very first luxury purchase. It felt amazing ! We should always feel that way when buying from a luxury store.
Great advise. I went to Harvey Nicks in Manchester a few years ago and a sales assistant stood in front of me, looked me up and down then turned his back on me and started to chat to another assistant, that reaction made me feel like he'd decided I wasn't good enough to be in there. I went on to Selfridges and the assistant at Chanel was amazing, so helpful. So don't be put off by one snooty assistants - they have the problem, there are plenty of other lovely sales assistants out there.
Love this video! Also don’t think that you are better then everyone in the store. Ask for all the bags and walk out without anything. Had this lady next to me in the Chanel shop last year. She looked at me as I was not worthy of the attention from the SA while I was just there to pick up a bag I was waitlisted for. She was a terrible person to me and to the SA. Her kid touched everything and was tossing Chanel shoes in the air. She left empty handed and I walked out with a Classic Flap bag. You can’t always see if people are going to buy something and that’s not a big deal at all. But always be polite and make your kids behave. You can’t throw expensive shoes up in the air🙈
My personal peeves were …….customers who shopped with you for 364 days a year then dropped £20k on your day off…..never forgiven. I stand in this store 10 hrs a day don’t try to tell me you bought this here but lost your receipt. But if you aren’t nice no customer wants your help so ignore the manners and try your best with everyone.This method got me paid holidays(honestly true),concert tickets,gossip and fabulous Christmas gifts.❤️❤️
My friend was going back to her home country and wanted to buy a handbag before leaving. She asked me to come with her to Dior, once there she decided on a lady Dior but was not sure of what size. As the SA was showcasing the different sizes she wanted to know why one was priced higher then another. I explained to her how they are made and the differences in leather, the SA was impressed. Then I almost joined the choir invisible when she asked if they were "Going to have a sale." followed by "Will this be discounted?" I am very carful who I join whilst shopping at luxury brands.
Lol discount, I would respond your frd by saying if you buy now rather than waiting for next price increase you already had a big discount on that day!
Love your advice Sophie. I wish I had seen this video few days earlier. I just recently went to Chanel boutique to get my dream bag, but then, this 1st experience there was far than pleasant.
Oh no, that's horrible :( Did you end up buying your bag? If no, perhaps go back and find someone else, or visit another store if there's one near you?xxx
Oh my gosh, you made my day by replying my comment Sophie ♥️♥️. Right after that I went to Dior ( met a very lovely S.A) and made a puchase. But deep down, I am still longing for Chanel bag.
Great advice once again Sophie! It is worth bearing in mind that as a customer we want a luxury experience, but I'm sure SA's want to work in luxury stores to have an enjoyable experience x
I disagree about not trying on earrings as it does make a huge difference once they are on the earlobe. I never had any jewelry boutique say no. Earrings have always been sanitized before and after. I even had SA clearly suggesting different pieces once they saw that the one I was trying were not " the one".
I always dress up a bit and carry a bag from the designer who’s shop I’m in (If I have one) - it always makes me feel good and gives me confidence when I’m shopping for luxury goods
A friend and I were in Rome and did a “luxury store” crawl to browse see what it was like; just the Italian ones. Didn’t put on an act, went in our normal clothing. Most were friendly. Only one ignored us when there were ritzier customers to tend to. But Gucci was an absolute party. They gave us stuff to try on and we had a mini fashion show. Ended up registering with them for the hell of it even though we couldn’t actually afford anything. Best SAs.
In September 2020 I moved to the company I work at now and it had only been about a month and a half of me working their; one weekday afternoon this lady came in and was dismissive to my greeting but did comment “wow the store looks so different, I haven’t been here in a while” *the location I work at had a renovation at the end of 2019 right before covid* When I asked if there was anything I could help with she said something along the lines of “I don’t need you asking me if I need anything, I’m just looking!” with the worse attitude. She then grabbed shoes from our wall and started throwing them to floor to see what they looked like on and left the displays on the floor demanding for her sizes. When our support member brought out the shoes from the back she grabbed them from me and started recklessly trying them on. I gave her a second to check them out and figure out if the sizing was correct. When she told me she needed a half size up on one of the pairs, I assumed I could put back the original size I had brought out for her. I started to put the shoe back in the box and she snarked at me saying “did i say you could take that back? do you not want a sale?” and I just left the box on the couch with her. After getting her correct shoe size for the two pairs of shoes she was going to purchase she was interested in purchasing a bag. She looked around and found a bag she liked, I went up to her and told her we could look in the back to see if we had a new piece so she wouldn’t have to take the display, when it was brought out she complained it too to long and said “wow, things have sure changed around here since I was last here, not sure if I’ll be back”, she made me feel horrible and I almost teared up from the way she spoke to me. Her tone and attitude were uncalled for when I was simply trying to service her.
I work in luxury, and I think that some clients come in with a bad attitude thinking that it will get them better service. Unfortunately it's almost always the opposite. Being polite will 9 times out of 10 get you politeness in return. Most CAs will try to give you the best service they can, as they want you to buy and they want you to give them good feedback if you receive a survey..
We were on holiday in Corsica and went to the small, but beautiful Chanel shop. There was a lady who went through the clothes using both her hands and shoving them to one side, if she was not interested in the particular clothing item. The staff there, immediately stepped in and asked her whether she is going to buy anything and what does she have in mind? She couldn’t answer and said: “I’m just looking”. Obviously that is not the correct answer in a shop like Chanel, so they blatantly asked her to leave. I thought that was a good thing.
Since the pandemic lv in the states has been doing appointments and gate keeping at the door with their iPad. They ask if you have certain bags you want to see and they will look them up and tell you if they are in the store or not before you even step inside, and while I find that helpful, sometimes I would like to just brows around. At Christmas I decided not to go in because when they look up the items on the iPad they are not available and it doesn't feel as welcoming as in the past. Once your inside the SA will show you bags or make suggestions but I suggest anyone new to LV to compile a list of 5 or 6 bags you want to see prior to your visit.
I hope you enjoy this chatty video, containing 6 unspoken rules when shopping in luxury stores. These include being aware of the alarms, not stepping behind the cash counters to look at items on the shelves behind and feeling like you don't belong in such stores... they are just shops after all, and you're there to enjoy yourself :)
P.s. the earring thing is a bit gross, but I've seen it done!
Hi Sophie, 16th not too bad I suppose....was watching Emmerdale. Looks like I might have beaten Rebecca...shes still feeling v poorly with her 2nd bout of covid. I was 17 when I went into a designer boutique for the first time, my friend and I just swanned into Gucci on Bond St and I got my father a birthday present without a thought (it was prior to Pretty Woman). Lookig back total kudos to the staff who served me with no issue but at the time to me I was a customer and was being treated just the way I thought I should be, which is how it should be I suppose. Hugs xx
Hello Jill! Still early however! David is currently watching the football (I don't know how he does it, it is quite boring to me, haha) Your Gucci experience sounds great, and the fact you were there at age 17 - that's living the dream!! As you say, that good service you received is as it should be, and I bet it's consequently kept you as a customer over the years. Send my love to Rebecca, I'm so sorry to hear she's still poorly, it's a horrible virus :( Hugs to you xx
Sophie when I started shopping luxury quite a few years ago it was before I have watched luxury content on youtube and therefore was not cought up in the hype of the online luxury community therefore I just thought they were here to give me a luxury experience even if I were just looking!
the last point in the video was 5. i was like, wait a minute is this 6 or 5 unspoken rules, and then i saw it was 6. dang did i miss out a point? scrolling back, you happened to have point "4" number repeated in the print so maybe that's why the last was 5. Small thing of course! but it was a funny that i was worried about missing out a point. =P
I was at the Gucci store today at Cannes and I wanted to go in but felt uncomfortable because I just wanted to to do some shopping there. Whereas in when I was at the I shopping in harrods I felt fine and was chatting happily to the store assistants who helped me with my purchase. Thanks for bringing this up.
My worst experience in a luxury shop was when I was in my 20s. I got my first proper job and was working enormous overtime. I saved up and wanted to get my first luxury item. I walked in and asked to try on an item. This SA looked me up and down and said “are you going to buy something or are you just wasting my time?”
I just said “forget it”. No way was I giving my hard-earned money to them!
Wow that's a HORRIBLE human being!!! Good on you for walking out!!
That’s so rude!!😲xx
@@SophieShohetOfficial I thought so. True, I looked like a student, because I had just started my career. I wasn’t wearing designer items, but that’s why I was there!!!!!😂 She lost a sale, and the shop lost a future customer. I was put off that store for life.
@@LucyStokesOceansofNotions I do think that trying to pre-judge people is wrong, this situation sounds so offensive! Well they lost a customer there! Hugs xxx😘😘
Ask her if she’s going to be a cashier for the rest of her life, or open her own store one day. These salespeople kill me with their superior attitudes, like they don’t work for a paycheck just like we do.
My grandmother worked in luxury. She could not afford to buy it. She always said they were trained to treat the customers the same, regardless of how they were dressed or spoke, etc. You never presumed if someone could afford something or not. If the customer could not afford it today, but a few years from now - they could - they would come back and buy from you when the time was right. My first visit to a real luxury shop was Chanel - I was wearing jeans and a t-shirt and actually carrying a nylon backpack instead of a real handbag, not dressed up or anything - I had excellent service and bought a bag and matching wallet. So I really just believe in behaving with manners in ANY store and treating the salespeople as humans, just like you would want to be treated, and if you don't get treated right - just go elsewhere.
I was visiting Hawaii a horrible experience at Dior. The sales associate told me there was "nothing in there that I would be interested in. " She would not even let me enter the store. To this day I am terrified to enter a luxury boutique. A person's size should not dictate how they are treated!
That’s horrible that you were treated this way. Trust me, it was HER loss, not yours. You deserve much better treatment and should take your money elsewhere.
Gosh this is horrible...
That was horrible! I'm so sorry you got that experience. Some of the SA are really rude but he/she is just horrible human being
I'm so very that happened to you!!!! 😧
Your size…?
Honestly just treat it like a normal store and remind yourself that the sa is just an employee with a job to do and you as a client should be polite but still get a good service. Don't treat it like some kind of test or audition. It's a simple retail transaction.
Agree
Yes it is!we really don’t care much, just want to sell…luxury sa from London here…
I absolutely agree. SA here in LV Singapore are not all so friendly.
Except if you go to Hermes boutique. I’ve understood it’s completely it’s own thing
Exactly
I remember one particula incident at a Guess Collection store in the Shepard's Bush mall (London). Granted, obviously that's not a luxury boutique, but still. T
here was only one member of staff at the store when I got there and she was serving another customer, so I waited. I had my eyes set on a specific watch that I wanted to buy which is why I waited patiently. For over 20 minutes. While the staff's "serving" turned into openly flirting with the customer. She saw me, she knew I wanted something, but ignored me to continue her flirting. When it was like...10 minutes before closing time I said "excuse me, I'd like to buy a watch and I've been waiting for quite a while". She goes "no, I need to close the cash registry now, I want to go home. I don't get paid for overtime." She argued a good 15 minutes that she was done working for the day and didn't want to serve me anymore. Eventually I left without the watch. I was so pissed at her for the lousy service that I went back to the store a day or two later to talk to the manager and buy that watch that I had been looking for for weeks.
I told the manager what had happened and the girl had the audacity to lie to her manager about the whole thing, and right in front of me too.
Well end of story is that the manager apoligzed several times and I saw him a bit later, removing the girl from the store and having a harsh talk with her. Not sure if she got fired or whatever.
I also finally bought the watch, but to be honest, as much as I love the watch, wearing it always reminds me of that rude sales person.
Having worked in retail for several years, I can safely say that you should NEVER step behind a service counter in any store much less a boutique. It is a major security and safety breach. Also, a lot of luxury bags now have the alarms sewn into the bags. So be aware of that.
I was literally saying the same thing to myself. That’s pretty much in every store don’t go behind the counter and grab things.
I feel like an imposter going into luxury shops. I went from poor to not so poor and feel like they can smell poverty. While they are polite, they act like I can't afford it so they are dismissive and watch me like I am going to steal something. I get so uncomfortable I end up going to Nordstrom instead.
My one point i want to add is, dont be inconsiderate of other people shopping there too! I cant tell you the amount of times I've been in luxury stores, being served by amazing SAs and yet have been rudely interrupted by impatient, inconsiderate people, or when I'm looking at a product and have been pushed aside or stepped in front of. Its ridiculous lol
This has happened to me, too! I always feel bad for the SAs.
The sa could get fired for being rude to rude customers. I love nothing more than telling an obnoxious customer that a sales associate can't tell her off but that i can! This always works!
@@ovh992 lol I love that you do that! I stand in shock at the audacity like 😬 and share knowing looks with the SA 😅
This was honestly such a lovely video. This might sound weird but the fact you're willing to make a video like this to help the uninitiated when it comes to in-person shopping really shows that you have a good heart. Hope you're doing well Sophie
Thank you so much for such sweet feedback, this is so lovely of you and I'm honestly so pleased that you enjoyed the video :) My first trip was awkward to say the least, so I thought it's worth sharing some things I've learnt over the years. Hugs to you and have a great rest of the week!xx
@@SophieShohetOfficial :') this reply totally made my day, thanks Sophie
I got an appointment in Hermès as a first time customer last year, the SA that was assigned to me couldn’t make it to work so, another SA help me out but she had another customer at the same time, I was very patient and great full because I was left alone for a long time with the items that I was interested in. This gives me time to try it on to look at my self 20 times in the mirror to make sure it was something I really wanted. The SA was so happy and Thankful for how nice and patient I was. She told me that , I didn’t have idea how some customers get if they have to wait a few extra minutes. That helps me to have a great relationship with my SA and she will never forget about me just for that. She told me just like that. So, you are soo right.
Love your videos Sophie ! Always so informative and useful. I have worked in Harrods for 10 years, with luxury handbags and all your rules are so on point. I have seen so many overexcited customers, grabing exotic skin or delicate handbags without any thought or care....But I understand them and always approached it with smile, as I remember the feeling, my first time visiting Harrods and seeing all these amazing beautiful things. In my experience, customers who nobody expects, spends the most. They dress casually, without care, they are relaxed and kind. I am always extra nice to someone that I see is shy or too young to purchase anything. Offering to try it on and to take photo of them with the bag. For me its not only about making a sale, it's about whole Harrods experience customer gets, even if she / he is browsing. But again I only ever worked for Harrods and was trained by Harrods and love retail theatre. In my time I had many loyal customers only shopping with me. Inviting to restaurants like Ritz, receiving expensive gifts like jewellery and invitations for visiting foreign countries ( which I never did, but still have their business cards incase lol) I even got proposal for marriage...It was so funny and cute at the same time, as grandfather said I would be perfect match for his grandson.
Cool. Thanks for sharing 👍🏼
Great advice! Years ago I went into a store on Rodeo Drive in Beverly Hills. Young, visiting for the first time from Alberta. A bit apprehensive, but excited. A sales lady, well before we called them SAs, approached me and directed me to a display of logo t shirts and indicated this was obviously all I could afford! Left immediately and thought to myself, she has no idea how much money I had in travellers checks, really dates me!! Anyway, went to a high end department store down the street and had a wonderful experience at a cosmetics counter discussing eye make up! He loved my eye shadow!!
Thanks for your amazing videos!!💕💕💕💕
Beverly Hills is so rude. I’ve only been there twice. Never again
The Neiman Marcus in BH is wonderful. A lot of the standalone stores were interesting experience (aka not good).
Should have gone back to the other store and said “big mistake! BIG, BIG MISTAKE!”
I wasn’t nervous going into LV or Dior for the first time. I was though when I went to Hermes for the first time. I put all my theater training into it and got in character and the visit was flawless 😂😂😂
I love this response so much. That sounds like exactly what I would do. Theater training FTW! 💚
Hahaha love it, me pretending to have my life under control 🤣
I’m always combing my hair and checking. Make up at a street behind a boutique 🤣🤣🤣
I feel it's funny how the SAs in these stores think themselves so important as if they are curing cancer. Looking down on everyone who they think won't buy anything. At the end of the day, it's extremely over priced items that sometimes don't even stay in fashion for long and they just work there, exactly how you have your own job. So I would say always enter a store or boutique to enjoy yourself, have a good time, with absolutely no shame or insecurity, but always be kind. Xx
I was so nervous the first time I went to a Chanel boutique. I actually canceled my appointment and was completely surprised when the SA reached out to ask if I wanted to reschedule. I did and he is still my SA. 😊 He always makes me feel welcome and appreciated. Great tips, Sophie! You look stunning, as always. ❤️
Hello lovely Ana! I'm so happy you had a good experience :) It makes all the difference when you meet someone nice, it makes the whole thing feel a lot more relaxed and fun! Hugs xx
what does SA mean? service associate ?
Sales Associate 😊
Thank you for these useful tips. I am noting them down for future trips. I am surprised that many people find luxury shopping intimidating too 🤷🏾♀️… I thought it was just me because I am a person of color with a “foreign” accent. I have always used Personal shoppers to avoid the awkward stares and judgement at luxury stores 🙄. I finally summoned the courage to browse the Hermès store at Frankfurt international airport last month and ended up buying two items. The lovely SA who attended to me was very nice. She gave me her full attention and ensured that I got my cash VAT tax-back before boarding my flight back home. Overall it was a pleasant experience… I hope it remains so going forward. Thanks for sharing from your wealth of experience.
I've recently had my first luxury shopping experience at Gucci in London, and it was amazing! I went there with a specific bag in mind, but Joseph the sales associate, showed me many different options of bags that I hadn't thought about before going in the store. I ended up buying an amazing bag and having champagne and chocolates with my husband. It was a perfect experience, made me want to go back there and shop some more!
100% agree, there is no reason to feel intimidated. None of these people are better than you! It's just a store!
Someone should probably let the Hermes employees know this
People please dont feel bad about walking in. You are def worth it. When i first walked in, to me it was like a regular store, just less cluttered and more pricey. Dont ever feel like you are not good enough or something. Just be yourself 😊
Also if you feel staff is following you around because of the color of your skin. Leave that store and find another. Do not allow someone to make you feel less than especially when your looking for a good experience and spending your hard earned money💞
As a POC I’m always a bit nervous going into luxury stores. I’ve only ever had one bad experience. But the BEST experience I’ve had was in a Valentino store! This was about 2 years ago I had saved a lot and wanted to get a pair of designer sneakers. I went into Valentino after being treated HORRIBLY at Burberry. The SA at Valentino was fantastic and so patient. He showed me the rockstud runners in many colors and helped me try them till I got the perfect size (I have big feet😅) I was happy to give him the sale. He was fantastic. I’ve also had an amazing experience in the San Francisco Louis Vuitton. It was the SAs first day and she was more nervous than I was haha. Great Video as always Sophie! I’ve been a subscriber since you did the review of your baby blue patent lady dior! Sending lots of love x
Have to say the best service I’ve received has been in LV , any store I’ve been into their service has been so friendly . It really makes a difference, however an experience I had in Louboutin changed my opinion of that brand forever . I was shopping for wedding shoes and wasn’t allowed try them on 😳
Loved this video Sophie! I went to the luxury quarter in Amsterdam a few months ago with a friend who wanted something from Cartier. It was my first time there. After we left (Cartier was great, lovely experience), we walked around, looking at the different boutiques from outside, feeling awkward and out of place- but were very pleasantly surprised to see SAs and security people being so welcoming to us! Fendi opened their doors for us when they saw us looking, inviting us to enter, and even the security from Chanel waved at us from inside and gestured for us to come in. Everybody seemed really nice. I guess the awkwardness is mostly in our heads :)
I went into the YSL shop in Selfridges a while ago and the SA was super nice! We had a fun chat and I felt great after we spoke. If I'm ever in a position to buy something from them, I want the SA to be him! It was such a positive experience.
I do love Selfridges and also YSL for friendly service. It's the same at YSL in Bicester Village, they're so lovely! Hugs xx
I’ve always had great experiences in YSL stores. Bags are accessible, they let you try on everything without feeling pressured, and generally SAs are young and friendly.
I remember wanting to go into the LV store in Paris. I was sooooo intimidated, I walked past 3-4 times before I realised that a customer was inside with a dog. I figured that if a dog was allowed in, then so was I. The SA was so lovely even thigh I was not dressed as I felt I should have been.
I've worked on a boutique in Lima, Perú where they allow to try on earrings. I didn't knew and assumed that it wasn't allowed and a frequent costumer asked for another sale assistant when I refused, I was shocked because the boutique didn't asked us to sanitize them before or after trying. I was almost the only one that do it.
My first luxury boutique experience was at Chanel in Dubai. I was super nervous and I had never bought anything lux. I agree being polite pays. I asked to look at brooches and asked if I could pick up the items I wanted to look at. When I finally decided I was so thrilled and couldn’t believe I just bought a Chanel piece. There were a couple of SA’s behind the counter and asked them really embarrassed if it is ok to take a photo in store. They were super nice and I told them - but I think the KNEW - that I have never been into Chanel and it is my first purchase. They were lovely and even took a photo for me with little Chanel parcel. I had all these preconceived ideas and they just made it extra special
I have worked in sales my whole life, so I know that you are absolutely right about not being rude to a sales associate. When people come in acting like they’re entitled, I am always less likely to want to help them with anything that they need. Why should I go out of my way for someone who is making my life miserable at the moment? And as a client, I am always just as nice to the workers at TJ Maxx as I am to the SAs in a boutique. Sales, and retail in general, is a tough job and no one deserves to be badly treated.
My first time in a luxury boutique was Hermes with my grandmother. I think I was not even 10 yo and still remember the feeling of entering into an other world. It was like the time stopped and I was in wonderland 😅
Also, imagine a 10 yo girl with her grandmother in Hermes: the staff was just amazing to me.
So, now, everytime I go to a luxury boutique, I try to remember how it felt the first time, with my dear grandmother and I always have a wonderful time.
I think being polite is essential. If you treat people with respect, they will do the same to you (normally).
Have a lovely evening everyone 😘
I’d be bored to death a child doesn’t get such stuff
@@zuzanna1456 That's not allways true, sorry. I have a similar situation with my mom in my 13yo in Vía Condotti (Roma) and I can today still remember by heart the sensorial olfative experience of nice leather, the gorgeus italian SAA smiling around us, showing lovely items, the constant contrast between warm sunny street and the HC cool boutiques one after the other, for me It was like a huge discovery of "grown ladies Universe" for sure I agree with you, I was not interested in the Gucci bags but that day in Rome... I will never ever forget!🤤
I feel you!.. that kind of experience is something that we will never forget and even I will like to make my descendence go through It with me and yes! SAs are lovely with young girls. Have a lovely evenning aswell 😘
How does it feel to be born in it?
@@irinanovak1659 Natural!🤷🏼♀️
Just think of the sales associates the same way you think of sales people in Macys, Target or anywhere else. They work there. You BUY there. No need to feel intimidated, they are just people. No big deal.
Great advice. I have only had one encounter with a “cranky” SA, it was in a Dior boutique in Barcelona. I had my heart set on purchasing a pair of earrings but was so put off by his attitude, I did not buy them. I ended up purchasing a beautiful bag in Louis Vuitton (the V tote) instead and had a wonderful experience!
Bought a bag from a physical store in Barcelona yesterday for the first time (I usually order online), it was a very utilitarian visit. Interesting benchmark in my life, to be honest. It’s just a store. Nothing more, nothing less.
This is such a good video. People don't let those SA or shops intimidate you. Use your manners as in any store and expect to be served. That's their job. Your money, no matter how rich or poor you are is as valuable
Sophie you are honestly - for me at least - the "influencer" who provides most value in the luxury fashion industry! Thanks so much for everything I truly love watching your videos and I always feel like I learnt some new things!
Thank you for this! I have always felt such anxiety about going into a luxury boutique but your insight on this vid is so reassuring and makes so much sense! “At the end of the day, it’s just a shop/Have fun!” I don’t know why I felt never worthy to go into a luxury shop just to browse and discover, or anxious about needing to impress the SA’s, but you’re right. It’s all just things that we put on ourselves. Going to walk into my first luxury boutique tomorrow now!
3:58 I actually have to give a shoutout to my SA at the San Jose Gucci that I went to. It was another customer being rude to me. I was sitting and taking photos while waiting on my SA and this lady (who cut in line bc she saw someone she knew at the front) started sassing me that I was inconsiderate bc the store was about to close yet I was taking photos wasting ppls time......little did she know, I had already paid and my SA was in the room over bagging my things. I guess my SA overheard the convo bc she comes out with my bag and loudy tells me to stay and take some photos before leaving. I love her for that (and also bc she was super helpful and it felt like shopping with a friend)
I often frequent San Jose Valley Fair mall and went inside Tiffanys. I'm the kind of person who does not like the "luxury experience". I asked my assigned SA if I could please browse quietly by myself and when I'm ready to checkout I'll let her know. She was wonderful, left me alone, but had to stay near me because she was "assigned" to me and rang me up when I was ready. She didn't question my personal life, leisure life, no unnecessary small talk, no persuading me to try on multiple jewelry, no questioning me when I asked for only a dust bag and no brand box or bag because I end up throwing it away anyway.
@@tweel612 thats awesome and top tier customer service! i know some SAs can be rude or "strict" but its great to have someone understand you and follow through with your requests (when theyre within reason ofc)
I remember one of my first times walking into a luxury store. It was Burberry in Las Vegas. I was wearing a tourist outfit - so not too dressy but not messy as I was walking around doing touristy things. However, the SA who served me was so nice and patient that I ended up buying a scarf. She showed me two options and bought the higher priced item. I didn't feel pressured to buy, but her patience and willingness to show mw around the store impressed me enough to spend above my normal budget. It might not have not been the most expensive item, but not so bad from a non fancy dressed tourist.
About the service: two different stories…
Three years ago I bought my first Burberry trench coat, I have been waiting for this moment for nearly 10 years. The SA was so lovely, I was so nervous… I bought the wrong coat because I didn’t want to „waste his time“ with with asking to compare two different styles. Then a few hours later I called him and asked if I could try on the other trench 😄 The second one was the one for me and I was so happy 😁 . A week later I was sick and I got a hand written message in the mail from the SA, thanking me for the purchase. I was so grateful, it made my day feel less sick. I later came by the store to tell him how special his note was for me.
In Chanel Zurich, Switzerland, I have th feeling the staff isn’t always motivated to help you 100%. I bought a pair of sneakers on Saturday and asked if they had them in another color in my size. They didn’t. So I asked to be notified when my size came in. There was a problem with the digital system and I had the feeling they didn’t put my request in. On Monday I gave them a call to ask if they were able to put down my request- they didn’t put it in. BUT they did have my size. Hmmm… did it get there on Sunday, when stores are closed?
I went to pick up the second pair. Since I wanted to wear the new pair, I asked if they could put in the box the „old“ pair - the one from Saturday. They did, but they didn’t give me the additional shoelaces and the two dust bags for the new pair. I don’t think it was a coincidence, there were different SAs in the store. On Tuesday I picked up the shoelaces and the dust bags.
The earrings: I absolutely disagree about the earrings, especially if you are buying rather expensive or high end earrings. ALWAYS try them on.
My earlobes don’t have symmetrical holes, on the left ear the hole is a bit lower and it always makes stud earrings hang and look droopy and sad 😂. The other problem is the weight of an earring. Tiffany‘s, for example, have quite heave and sturdy stiff, so this also hurts my holes. If I am going to spend thousands of dollars on earrings, you bet I am going to try them on. I have never been denied trying on earrings.
My first luxury bag experience was at Louis Vuitton in Santa Clara, CA about 16 years ago. The SA said it’s was a pleasure to serve people like myself because we saved our money to be able to buy an item and keep it unlike these people with to much money buying a bunch of items just to return later according to him. I finally bought another bag at the same store about a year ago and had another great experience. She was so helpful and brought out a bunch of bags for me to look at and try on in the price range I was requesting. I’ve been lucky had nothing but good experiences with the few stores I’ve purchased at. My worse experience believe it or not was at Prada, the outlet store of all places in Livermore, CA. I guess I didn’t fit the mold for them to be even helped. It’s unfortunate that some of these people judge you before even trying to help you.
Hi Sophie! I remember feeling so nervous going into a luxury store for the first time in 2020 (It was Gucci!). The SAs there were so kind and helped me try on bags and answered all of my questions. After I left I couldn't stop thinking why I was so nervous; and you were so right, I made myself feel that way! Here's a good tip: Booking an appointment over the phone will help a ton. That way you can expect to meet an SA that you (somewhat) already know and they can show you what you want. It also beats waiting in line!
Thank you so much for this video! I went into Louis Vuitton for the first time two weeks ago and was so nervous but on top of the most incredible service from amazing SAs I also met some other customers that were so pleasant it made for such a memorable experience. However I tend to be polite and considerate no matter where I am and I wouldn’t dream of being an inconsiderate customer let alone for my first purchase. I look forward to more wonderful content!
Hello Whitney! I know what you mean, my first trip into LV I was so nervous and felt out of place personally. Then you get some great service and it can make the whole experience fun :) Thank you for sharing! Hugs xx
Thank you for a bright spot in a world that is feeling dark. Sending you hugs from the US.❤️
Hello my friend, it's such a scary and upsetting time right now. I hope things resolve in peace soon, and do not get worse... Hugs to you lovely xx
I always try on earrings. You cannot tell how heavy they are or truly how they look. My jewelry store is by appointment only, so very exclusive and they encourage trying them on. I’m also in the states and maybe that’s the difference.
Some people have to force earrings through when they’re trying them on if they don’t wear them everyday, which can lead to an abrasion that bleeds.
It’s not hygienic to try on earrings unless they’re being sanitized afterwards
I’ve never fortunately had a rude person in a boutique.
Another tip - don’t be afraid to say you’re only looking and won’t be buying anything.
I went into Dior (for the first time a few months ago). I never went before because I can’t drop $5k+ for a bag. I said to the SA, “Hi. I can’t buy anything today, but I absolutely love your bags and I’ve never seen them up close in person. Would you mind showing me a few?” She was so nice and courteous. I was with my mom and I was telling my mom about the bags when I was holding them. The SA made a comment about me knowing my stuff and seemed appreciative.
Very informative, I’m older (60) but you are never to old learn life lessons as I get nervous and feel intimidated by high end shops, hairdressers, beauty salons etc, etc this kind of video helps so much ❤️
I wish I saw this video before my bag collecting adventure. At the end of the day, these are people’s jobs and we need to respect the store the same way we wouldn’t go inside an “employees only” door in a grocery store. Obviously there’s a higher service for high end clients but just store etiquette regardless of what store/shop you’re in should be respected. At the end of the day, any client facing role gets exhausting and the least we can do is have a mutual respect and open communication.
Great comment ;)
I felt the same way going into the Louis Vuitton for the first time!! I went in to look at a wallet and was worried no one would help me 😂 but they were the nicest and showed me all the different kinds and prices. So happy I went in
All good advice except for the earring bit. I can understand not trying on costume jewelry, but for any fine jewelry purchase, those should always be tried on for many reasons. The earrings may look terrible on, and if I am going to spend thousands of dollars on a pair of earrings (that I will most likely not be able to return), they better look amazing and hit me in the solar plexus. For example, I cannot wear hoops of any kind. The way that my earring holes are positioned and my ears, the hoops flip to the side and look awful on me. Also, most fine jewelry stores encourage you to try on the piece of jewelry, earrings included. I have never, ever been to a fine jewelry store where I was not allowed to try the jewelry on, again earrings included. If sanitization is a concern, the SA will bring over an alcohol pad and clean the earrings before and after I try them on. And some jewelry looks better in the case than on and vice versa. It has happened many a time for me, that I will fall in love with a piece of jewelry in the case, and it just doesn't look good on me. So, always try on the fine jewelry before buying!
Thank you for this! When I was in Germany last year, my husband and I decided to have a walk around this luxury department store in Munich. For majority of the higher end brands (Dior, Chanel, LV etc), they have security guards standing at the store entrance and that made me so nervous that I decided not to go in despite my husband's encouragement (even though I realllly wanted to get something). I remember wanting to have a look at a particular T&Co ring. The "store" was situated at an open space with display cases. I saw the ring I wanted but freaked out when a very friendly SA approached us. I declined assistance and we left. I still regret not getting a little something now, esp with the recent price increases from some of the brands, just because I didn't feel confident enough :')
T&Co are so nice. Even if you are just getting a trinket. I think they know it's about the experience. Don't worry I have done that before or mumble just looking. My husband would get mad and say, you are paying with money. What does it matter.🤣💕
Oh, Sophie! I LOVE hearing you speak. You make me feel like I’m a friend, and we’re just having a ‘chat’! Your points are great! I was in my ‘50s’ before I started to luxury shop. In 1982, when I was 19, I studied fashion and learned a lot about Chanel. Then, life got in the way…. I think that my age might definitely be a factor in how I’m treated-always well. I’ve only shopped in Toronto and Paris. Not feeling intimidated is REALLY the key, I believe, and treating others as you would like to be treated. Have a lovely weekend! ❤👜❤🇨🇦
Yeah I think younger people they might think are only there to look around
@@Skyebright1 : I agree! Such a shame!
I buy a lot of my luxury items in outlets or online. Usually in the outlets, they’re easy to access. Like Jimmy choo, bottega, etc.
Gosh, Sophie, I wish I'd seen this video way back when I first started buying luxury. I put up with rude & snooty CAs, because I felt like I 'had' to. Now I'm so much more confident that I deserve to be there, and to be treated courteously, but it was a long learning curve! 💕
what a great video!!! SA here :D I could add few things to this topic and from my own experience: SA is there to help you. Communicate with them (what do you like, what is not for you etc.. we cannot read your mind. we can read your body language but not your mind :) , it can make the experience much nicer and easier for all of us.
- Please, don't go to the store and start to complain about how expensive it is, and start to negotiate the price and get offensive. out of your budget, that's all right but it's not the SA who decide the price tag, you can ask for the manager but the price tag won't disappear.
It baffles me that people ask these questions and try to make you, who do not decide on the prices, to make a discount.
You guys do a great job and I admire you for it.
What a sweet video full of funny and seriously relevant information✨
I’ve been on both sides of the counter so to speak since I worked for Chanel for many years and I have to say all of your comments are on point as well as I very much appreciate you reminding customers not to be rude to the SA’s.
I think one of the reasons that people get nervous going into these shops is similar to why they get nervous going into a luxury car dealership… They are concerned that the sales people will be high pressure and if they are not looking to buy something that day they don’t want to be dismissed or treated poorly.
I simply literally tell sales people that I’m only looking that day but if I have any questions I appreciate their information so that I can find them and in the future I may come back to them… This gives the sales associate some motivation to treat you well even if you’re not buying today.
My opinion is that the merchandise at these high end “luxury” stores isn’t better quality than unbranded items, you are paying for the name. I love to purchase from local craftsmen when traveling and I have found their jewelry and leather items to be unique and superior in craftsmanship,to branded items. I always get compliments on my jewelry and purses, and they are all handmade by local artisans. I have been in luxury stores, just to look around and have never found anything that was unique enough to warrant the high price tag. I will add, that I have never been treated poorly by SA’s when I have been looking in a luxury boutique. They have all been gracious and helpful. I don’t look rich, but that is the case with most people who are truly wealthy. Never feel like you aren’t worthy of being in a luxury store. It’s a store. The salespeople are just like you and if you get treated rudely, turn around and walk out. If you still want the item, buy online. Eventually, there won’t be SA’s if people are continually treated poorly by them.
Great video, Sophie! I remember feeling very nervous about shopping in high end luxury stores, like Chanel. I guess it just takes a few purchases to lessen the intimidation that happens in the beginning…After I bought a Chanel bag in the Rue Cambon store in Paris several years ago, I feel pretty relaxed in any Chanel boutique now! Lol
When I was in Harrods walking down "designer row" as I call it, I saw shops that didn't have anyone shopping or maybe one or two customers. I felt unworthy to even walk in to look. I should have gone into at least one of the shoppes and had a look around. They werent going to eat me. But I took photos of every window with a beautiful outfit in it. We all have nightmares about getting one of those crabby SAs.
“Be kind.” Yes to that Sophie😊🙏🏻so important!
Had a lovely experience (think it was in Selfridges) where I was looking at the bags and the SA asked if if wanted to see one, I explained that I was poor so wouldn't be buying...SA said he'd pull the bag so I could see it as we can all dream. Thought that was so sweet, he was full of smiles!
I just have bought my first designer bag at Saint Laurent. The SA was so nice to me. I was there 3 times in the last 6 months because I wasn’t sure if I really want to buy the bag. They were all so nice to me and didn’t forced me to buy something. They have understood my concerns and have advised me well. At the end I have bought my designer bag and the SA was so happy for me that I finally found my dream bag.
I will definitely stay in contact with her, if I am going to buy my next designer item.🥳
The SA at LV was really rude to me lol. I was thinking about 2 Bags. One was from LV and one from YSL. If the LV SA wasn’t that rude to me I maybe have bought my first bag there. But I don’t see spending thousands of euros and being treated badly. It’s the experience of buying a bag and I want good service for that.🥰
This is so nice and so useful! A lot of times people forget that there are lots of people starting their journey in luxury. Thank you so much Sophie! ❤️
I find if I run into a crank I introduce myself and then say, " and you are?? Then repeat their name. Do you have a card? Seems to change attitudes.
Thank you for this video. I was in VCA in Nieman Marcus in San Fran,. I was asking about their products, had a lot of questions. The sales lady quipped that I was asking a lot of questions. And when I asked the price of an item on display, she emphasized the $3700 plus amount to scare me or shock me. I knew what I wanted and knew the prices but wanted to see them in person. But I found her to be very condescending…. So glad what I was looking for was not available because I was ready to buy. She will not make money out of me.
I remember feeling so unworthy of going into our Coach store and once my girlfriend and I finally went- we had wondered what the fuss was about. They were so nice! And fun! You deserve to be there like everyone else.
Coach is not a luxury brand...
high quality leather and stitching ✅
use brass hardware ✅
brand that values it’s heritage ✅
does special order custom bags ✅
All there really is that their prices aren’t super high.
@@Rwissam1987 It really depends on whom you ask. Not all luxury/high end brands are the same. Is it as much as LV or Chanel? No. But for the vast number of people, it is still expensive.
@@eiremerald Coach, Guess, Michael Kors, Tory Burch, Kate Spade... might be expensive, but anyone who is a little bit knowledgeable in fashion knows that they are not luxury brands...
@@Rwissam1987 Can we just be happy for someone who had a good experience with a brand they love without nitpicking, then?
Imagine thinking you can just go into a store and shop... ya know.. go through a store, select items, take them and buy them..
How absurdly arrogant of these "boutiques" to treat customers like criminals invading their private space. This is worse than random items being locked up in Walmart like it's Rikers.
Great video Sophie!💜I would a 7th point if I may: never disturb an SA who is already working with a client, wait your turn!🤣 I have experience it a couple times in different boutiques. SA are helping one client at a time to make sure the experience is A+. Even if you are interested in a bag that a customer is trying on, even if you are on lunch break and have 20min, even if you are gonna spend thousands $… It never gives you the free pass to step in with the SA and ask questions/try it on too😅💁🏻♀️
That really should be anywhere.
One of my first experiences with luxury shopping was in Prada in Czech republic. I was with my mom and going through all the luxury shops in the street mainly looking for sunglasses. In prada the SA was really nice, i tried on some glasses i liked, but left to look at more options in different shops first.
In the end i decided to get the prada ones, but when we came back to the shop they were gone.
Then the SA came and said they were the last ones and he has saved them in the back for me.
It was really surprising and nice, somehow he kind of knew i was going to buy them 😁
Went into a few luxury stores in Rome. Now this was a four day trip to support some friends who were running the Roma marathon so we were all very dressed down. Had excellent service throughout. It was only on the last day, in Prada, that an SA clued me in .... I had a professionally done elegant manicure and matching pedicure. They really do learn to read the signs.
One thing I find it rude is if an SA is helping someone else please don’t go to them and ask questions or interrupt. You are interrupting their experience.
SAs can make an experience worthwhile. Never shopped in a luxury boutique, but I like feeling welcome in a store. When I don't feel encouraged to shop, or when the SAs get too close, that's when I run away, even if I see something I like. I enjoy shopping and I want to enjoy muself while doing it.
Thank you Sophie for the video!
I’m the same as you, I don’t like heavy pressure to buy - it makes me walk 😭 Hugs!xx
I would also say, Be Yourself! Don’t be afraid to say things like, “That’s so beautiful, but unfortunately not in my budget.” Act excited to be there and the SAs will grab on to your enthusiasm. It should be a festive occasion! I’ve always had great treatment and consumed many glasses of champagne!
Great points bonnie! And Happy Friday to you xxx🥳🥳🥳
Great advice. I remember that first time buying a luxury bag and the complete imposter syndrome I had when entering the store. But the SA was nice and made me feel welcome to ask questions and showed me products. The more you go into shops as well, the less scary or intimidating it becomes. What always helps me is thinking, like you said, the SAs are just normal people like me, who probably can’t afford to buy loads of the items they’re selling (or would have to save up just like I do). Be nice, let yourself be excited and you should have a lovely experience.
Probably need to save up, but I agree I don’t like the sneering some people have where they say “the SA’s can’t afford the items but I can and they should crawl to me”
@@Skyebright1 does anyone really like or enjoy those types of people? I certainly didn’t mean that. More along the lines of trying to think of SAs as approachable and helpful. I don’t think they look at customers as peasants if they have to ask prices or look like they ‘don’t belong.’ They’re just normal people at work there to help.
Great video... I would have loved this when I first started with luxury shopping. Another thing to add would probably be:
- Never step in front of someone already there when trying to look at yourself with the luxury good in the mirror. This applies everywhere, not just luxury goods. I've experienced this multiple times in chanel, and it's always stored my experience. My SA now just takes me into a private room now.
- Don't feel pressured into purchasing at your first look at the first look and feel of the item. It's your money, you should always feel confident that what you're buying is exactly what you want.
P.s. my SA always offers me champagne first thing as a tradition now. So never be afraid of asking for a beverage.
Love your work 😘.
Had the loveliest experience at Dior in Zurich. The Dior lady was just as excited about us being excited that she got us champagne and truffles. She was such a sweetheart, I loved every second.
I once walked into Louis Vuitton asking if a particular item was in stock knowing that everyone wanted it at the time, so knowing the answer would most likely be no. I was helped by a lovely gentleman who got my husband and I champagne while we waited for him to check his inventory. He was so nice even when we walked out empty handed.
Great video. I have been buying designer bags for many years now but last week I went to buy my first Chanel & I wanted a medium Classic Flap in black with ghw. I was worried as I had heard such horror stories about Chanel SA’s. They couldn’t have been nicer. I was upfront about what I was looking for & they immediately told me they had it in stock but let me look at small & jumbo as well. The only thing was they sort of hid the bag & they explained that if certain people saw it they would demand it too. As soon as I tried the bag on in the mirror two ladies rushed up, berating my SA & tried to grab the bag off me. I obviously wasn’t letting go! Their SA caught up with them & removed them from me & my SA had to go & tell them I had made a special order which obviously I hadn’t. Apparently they were notorious bag resellers. Was a very eventful but lovely experience. The SA gave me his card, told me to come & see him on first floor next time, gave me drinks & a magazine with my purchase & I couldn’t have been happier with the experience &, of course my lovely new bag. To round off a special week I also purchased an old Porsche Boxter. MY husband also has a 911 but I don’t feel comfortable driving it, in case I damage it but the Boxter is just great & will be a fun second car for me. All in all a great week, although I did feel guilty considering what was going on in the world. Even though I have made donations since that feeling still lingers.
Sounds like you had a great time. Enjoy your new car. You have to enjoy life when you have the opportunity to do so. EVerything these days are so uncertain. Take your joy where you can get it. I babysit my daughter's 2 year old puppy this week so she could go on vacation. It was hard work but I had so much fun and heartwarming moments. Life is going to keep happening. You just have to remember to grab your happiness.💕
Great experience and thank you for sharing! I too have a wonderful collection of just about every bag EXCEPT Chanel (& Hermes) I’m a bit nervous as well. It’s a feeling of arrival to be able to make that purchase. Such a timeless classic that has been carried by all the most stylish ladies of high fashion. I’m curious where you went to meet that lovely SA. Wear it well my fellow fabulous female… I envision you driving your convertible Boxster with the wind whipping through your hair exiting with the Chanel over your shoulder. I have the Lexus convertible as my fun car and recently purchased a jaguar SUV… Now I just need my bag… Why are we afraid? I guess it’s like a coming of age or stature?
@@susanheller4532 I meet him on the ground floor of Harrods in Chanel. He is soon to move upstairs to clothing but tells me I can make an appointment there & he will be able to show me bags. I’m certainly going to keep his card in a safe place but to be honest all the staff in Chanel at Harrods were lovely. Enjoy your fun car & hopefully the bag will come soon although it sounds like you already have a lovely collection x
You say to be polite and don’t be rude and I know these things. I’m a very soft spoken person who wants to enjoy the transaction. I’ve asked about what wine was for, on the way out of a salon, and been told it was for customers, with nary an “oops” or “I’m sorry” for not being offered any during my appointment.
Part of my problem is not being well-regulated when I get annoyed or agitated. If the clerk says something to me that seems rude, I’m not sure what to say. Sometimes, I think it’s best to leave, but I want to audibly say something like, “that sounded like an insult, so i won’t shop here” and then leave. I haven’t shopped at a retail store in a long time. The last few times I was with someone and the cashier kept interrupting my conversation with the person with me. That wasn’t an upscale boutique but it was just another set of bad experiences that makes me happier to be online, or just a silent shopper if I have to go somewhere.
Thank you for your guidance. If I ever go, I’ll do my best.
Excellent tips!! Thanks for this! Loved the video!
I never had a bad experience as costumer in any luxury boutique especially in Brazil, they are so nice and it’s a great expectation even in Hermes that people always hav an issue on, actually Hermes here is the best Hermes and Vuitton it’s the best of all costumer service, I went several times to the boutique till I decide to get a bag and they were amazing every single time.
Hello my friend! It's so funny that you say this and you're from Brazil - I have just been talking to a lady here who is also from Brazil and she has said the same things - great, friendly service! Thank you so much for sharing :) xx
I was a luxury SA for 4 and a half years and from experience there are reasons why there are cranky SAs. 1. Management isn’t treating them right or there are internal conflicts, 2. SAs have to deal with crazy clients and have possibly gone through the whole day with no sales and they have lost patience, 3. They work long hours and are just tired so yes, Sophie is right. Being nice to an SA goes a long way and it goes both ways. This isn’t to say that the SAs don’t care about their jobs or don’t take it seriously but there are also other aspects to the job that aren’t enjoyable. It doesn’t mean that they don’t value clients!
Hi, great tips thank you. I remember feeling intimidated going into Luxury Stores. Some Salespeople have horrible behavior.
I agree with your comment about being polite, if a person can afford to buy from a luxury boutique the least they can do is be gracious.
I wish I had seen this video before we went for our first luxury purchases with my friends this Wednesday. Such great advices ! We've been to Dior and the SA was not so concerned about us, he was pissed off and you could see it. I bought a ring anyway but I shouldn't. We had an appointment at Louis Vuitton and the SA was lovely ! If you go to Antwerp, go see Kitty, she's nice ! My friend bought her first LV bag. I hope she feels the way I felt when I first purchased from a store (it was Hermes), I was so content and proud of myself to achieve my very first luxury purchase. It felt amazing ! We should always feel that way when buying from a luxury store.
Great advise. I went to Harvey Nicks in Manchester a few years ago and a sales assistant stood in front of me, looked me up and down then turned his back on me and started to chat to another assistant, that reaction made me feel like he'd decided I wasn't good enough to be in there. I went on to Selfridges and the assistant at Chanel was amazing, so helpful. So don't be put off by one snooty assistants - they have the problem, there are plenty of other lovely sales assistants out there.
Love this video! Also don’t think that you are better then everyone in the store. Ask for all the bags and walk out without anything. Had this lady next to me in the Chanel shop last year. She looked at me as I was not worthy of the attention from the SA while I was just there to pick up a bag I was waitlisted for. She was a terrible person to me and to the SA. Her kid touched everything and was tossing Chanel shoes in the air. She left empty handed and I walked out with a Classic Flap bag. You can’t always see if people are going to buy something and that’s not a big deal at all. But always be polite and make your kids behave. You can’t throw expensive shoes up in the air🙈
My personal peeves were …….customers who shopped with you for 364 days a year then dropped £20k on your day off…..never forgiven.
I stand in this store 10 hrs a day don’t try to tell me you bought this here but lost your receipt.
But if you aren’t nice no customer wants your help so ignore the manners and try your best with everyone.This method got me paid holidays(honestly true),concert tickets,gossip and fabulous Christmas gifts.❤️❤️
I LOVE this Andrew!! I bet you have a fair few stories to tell!xx
My friend was going back to her home country and wanted to buy a handbag before leaving. She asked me to come with her to Dior, once there she decided on a lady Dior but was not sure of what size. As the SA was showcasing the different sizes she wanted to know why one was priced higher then another. I explained to her how they are made and the differences in leather, the SA was impressed. Then I almost joined the choir invisible when she asked if they were "Going to have a sale." followed by "Will this be discounted?" I am very carful who I join whilst shopping at luxury brands.
OMG noooo
@@ferlove8158 lol.
Why? She’s new to it. Just tell her.
Lol discount, I would respond your frd by saying if you buy now rather than waiting for next price increase you already had a big discount on that day!
@@frankr8974 LOL true but this was before the Pandemic.
Love your advice Sophie. I wish I had seen this video few days earlier. I just recently went to Chanel boutique to get my dream bag, but then, this 1st experience there was far than pleasant.
Oh no, that's horrible :( Did you end up buying your bag? If no, perhaps go back and find someone else, or visit another store if there's one near you?xxx
Oh my gosh, you made my day by replying my comment Sophie ♥️♥️. Right after that I went to Dior ( met a very lovely S.A) and made a puchase. But deep down, I am still longing for Chanel bag.
@@the4ofustogether This is often the case, those true desires that we didn’t buy come to haunt us!😅 Hugs xx
♥️♥️♥️
Great advice once again Sophie! It is worth bearing in mind that as a customer we want a luxury experience, but I'm sure SA's want to work in luxury stores to have an enjoyable experience x
I disagree about not trying on earrings as it does make a huge difference once they are on the earlobe. I never had any jewelry boutique say no. Earrings have always been sanitized before and after. I even had SA clearly suggesting different pieces once they saw that the one I was trying were not " the one".
I always dress up a bit and carry a bag from the designer who’s shop I’m in (If I have one) - it always makes me feel good and gives me confidence when I’m shopping for luxury goods
A friend and I were in Rome and did a “luxury store” crawl to browse see what it was like; just the Italian ones. Didn’t put on an act, went in our normal clothing.
Most were friendly. Only one ignored us when there were ritzier customers to tend to.
But Gucci was an absolute party. They gave us stuff to try on and we had a mini fashion show. Ended up registering with them for the hell of it even though we couldn’t actually afford anything. Best SAs.
Thank you you're quite delightful and very informative, plus never come across condescending. Lovely
Sophie
Your kindness is like a star it shines bright for all to see. If only the whole world were this way it would be perfect♥︎
Thank you for such a sweet comment Rose, I really appreciate you watching and taking the time to write😊 🙏🏽❤️ thank you again, hugs xx❤️❤️
In September 2020 I moved to the company I work at now and it had only been about a month and a half of me working their; one weekday afternoon this lady came in and was dismissive to my greeting but did comment “wow the store looks so different, I haven’t been here in a while” *the location I work at had a renovation at the end of 2019 right before covid* When I asked if there was anything I could help with she said something along the lines of “I don’t need you asking me if I need anything, I’m just looking!” with the worse attitude. She then grabbed shoes from our wall and started throwing them to floor to see what they looked like on and left the displays on the floor demanding for her sizes. When our support member brought out the shoes from the back she grabbed them from me and started recklessly trying them on. I gave her a second to check them out and figure out if the sizing was correct. When she told me she needed a half size up on one of the pairs, I assumed I could put back the original size I had brought out for her. I started to put the shoe back in the box and she snarked at me saying “did i say you could take that back? do you not want a sale?” and I just left the box on the couch with her. After getting her correct shoe size for the two pairs of shoes she was going to purchase she was interested in purchasing a bag. She looked around and found a bag she liked, I went up to her and told her we could look in the back to see if we had a new piece so she wouldn’t have to take the display, when it was brought out she complained it too to long and said “wow, things have sure changed around here since I was last here, not sure if I’ll be back”, she made me feel horrible and I almost teared up from the way she spoke to me. Her tone and attitude were uncalled for when I was simply trying to service her.
I work in luxury, and I think that some clients come in with a bad attitude thinking that it will get them better service. Unfortunately it's almost always the opposite. Being polite will 9 times out of 10 get you politeness in return. Most CAs will try to give you the best service they can, as they want you to buy and they want you to give them good feedback if you receive a survey..
We were on holiday in Corsica and went to the small, but beautiful Chanel shop. There was a lady who went through the clothes using both her hands and shoving them to one side, if she was not interested in the particular clothing item. The staff there, immediately stepped in and asked her whether she is going to buy anything and what does she have in mind? She couldn’t answer and said: “I’m just looking”. Obviously that is not the correct answer in a shop like Chanel, so they blatantly asked her to leave. I thought that was a good thing.
Since the pandemic lv in the states has been doing appointments and gate keeping at the door with their iPad. They ask if you have certain bags you want to see and they will look them up and tell you if they are in the store or not before you even step inside, and while I find that helpful, sometimes I would like to just brows around. At Christmas I decided not to go in because when they look up the items on the iPad they are not available and it doesn't feel as welcoming as in the past. Once your inside the SA will show you bags or make suggestions but I suggest anyone new to LV to compile a list of 5 or 6 bags you want to see prior to your visit.
This was exactly the video I needed since I'm going to Chanel tomorrow for the very first time!