Avanti West Coast - Truly Britain's worst train operating company?

As a regular passenger on Avanti, I thought I would discuss one of the most notorious British TOCs; and whether Avanti truly are Britain's worst TOC, in terms of delays, reliability, cancellations etc.
This video in no way is meant to offend or have a go at the company or its staff members (who are absolutely lovely), it is just a video explaining the poor performance of Avanti.
There may be a few grammatical errors or factual errors that I missed; just let me know below.
Any images that are not copyrighted acclaimed is either because they are free on public domain, or are taken by me.
I hope you are enjoying this new style of video I don't normally do; I have a similar video on Chiltern's rise and fall: • The rise & fall of Chi...
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Any content featured in this video has been accredited to the correct author, where possible, with permission. However, I may sometimes mistakenly miscredit content, so please let me know if I have got credits wrong for authors of content featured in this video.
Any views mentioned in this video are of my opinion and my opinion only. I am impartial and will never be swayed by a company to not tell the truth, however will sometimes speak from my own viewpoint. I always attempt to use sources that are from sites that I personally trust; BBC, Sky News etc, and I will always attempt to portray the whole picture of the subject in my videos.
References:
Wikipedia (and accreditted sources)
BBC
The Guardian
Sky News
ITV News
Rail Gazette
Department For Transport
ORR
RMT
Project Mapping
The Telegraph
The Standard
Avanti West Coast website
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