I wonder what's so important to Remarkable that fixing the writing on a WRITING TABLET isn't a priority. Like you're doing something wrong if you don't want to fix the core functionality. Honestly thank you Voja for all the hard work and testing you do!
I am so close to cancelling my pre-order even though I've been waiting for months and months now... These ppl don't seem to appreciate the unbelievable luck of having a guy like Voya to test and talk about all the issues and positives of their devise... That alone makes me sick. But to have a random guy fix the jagged lines issue and them just saying they'll think about thinking about maybe considering a fix in the future... My God they couldn't make me more angry if they tried...
Voja told me to try it out and see, because I was thinking the same thing. I just got my reMarkable 2. I love it. It really helps me think. Even with drawing and the jagged lines. I am going to be patient with the jagged lines and wait for the fix. So I'll say the same to you. Try it out, you have nothing to loose.
Yeah honestly I'd say the same thing too. Wait till you get your reMarkable and test it out for yourself. I was thinking of cancelling my pre order but I decided to wait. And thankfully the jagged lines dont seem to be a big issue (atleast on my tablet). I ended up really liking it. So it would definitely be in your best interest to wait and see
I understand the frustration. I was close to canceling as well... but I did not cancel in the end. I'm glad I did not because I have grown to become very fond of this device over three weeks now and incorporated it into my daily working processes. Try it out. And sent it back to them if you are still frustrated - That's my ten cents.
Hey Voya! Excellent video, once again! Thanks! It would be very interesting if you apply the hack for the jagged lines and then run the D.E.S.T.A. test again. Then, it may become clear if the if the good D.E.S.T.A. score of remarkable 2 is owed to the fact that remarkable 2 does not smooth the lines. Also, it can be seen how this new D.E.S.T.A. score of rM2 compares to Boox products score. Again: great job in all of your videos.
Hahah. I'm chasing them for an issue where what I write is visibly displaced from the tip and their latest response was: "Hi, Josh! The behavior of the reMarkable display is affected by several different factors. When developing the reMarkable 2 we made several decisions and found the best tradeoffs between these factors. We apologize for the issues that might bring about your use of the device. We are continuously working on improving the user experience of the reMarkable paper tablet. Our team is now aware of your concern and will consider if this is something that might be worked on in the future. Thank you for taking the time to give us your feedback. Have a great day!" Looks familiar?
I guess with the volume of people writing about it, it's less distractions for them to have a dismissive canned response, so that they can get back to testing which book font looks the best to them.
@@MyDeepGuide yes, they told me to try that so I reseated and swapped a couple of times, rebooting, still the same though ( although areas changed a bit between reboots, so they must do some calibration of some sort )
I have tested the filter and it works great. There is no noticeable latency for the low to medium filtering. At max smoothing one can see some latency but it did not bother me. After testing many setting I think medium smoothing works great. I also checked that it didn't increase CPU usage and there is no noticeable effect here. The implementation works cleanly with the device as one do not need to replace files. Only update a config file to utilise the filter. Ideally an implementation where one can choose how smooth one wants the lines vs latency from the user interface, but at least this is proof of concept that works as is. There is nothing that hindering this from being deployed from Windows or Mac, but it would involve using a utility that supports ssh
Hell I agree! This plus pdf handling was a no-go for me and... well... building an "e-ink note-taking and drawing device" while letting those jaggy lines is completely contradictory to me X-D
Just another thought about this issue and the lack or hesitation of needed future updates on the rM2, I think this "canned" response from Remarkable may be due to the hardware limitations they have used to build the rM2 as compared to their competitors. Even though they have essentially doubled the hardware capacity compared to the rM1, it may still not be enough to address the issues that have been noted by Voija and others in the community. Just a brief comparison of hardware specs in the same categories between the Note Air and the rM2: rM2 h/w specs: CPU: 1.2GHz Dual Core ARM A9 RAM: 1GB LPDDR3 Storage: 8GB OS: Codex(Custom OS) Note Air specs: CPU: 1.8GHz Octa-core ARM(Qualcomm Snapdragon 636) (8 cores/ 8 hardware threads) RAM: 3GB LPDDR4X Storage: 32GB OS: Standard Android OS Given the specs above, I'm guessing this is what may be an issue for the Remarkable team to come up with any substantial changes that is suggested by their users: 1. The CPU may be somewhat under-powered to fix and/or add features such as removing jaggies in lines and keep the latency low. 2. The amount of RAM requirement needed to add additional features such as optimization of reading very large ebooks and /or changing font attributes may be a challenge. 3. Storage may be another issue when it comes to major firmware updates (if they are to be supported) may also be a challenge since usable space is in short supply on the device. 4. The OS is a custom forked version of Linux as compared to using Android which has been and is still used in many portable devices around the world. So in this case, the Note Air has a definite advantage by using established APIs for its app features, in that it does not require Boox to develop an API from "scratch" every time a new feature update is added or needed. Again, this is just speculation on my part so take it with a grain of salt as I don't have any information on the inner workings of the rM2, both hardware and software wise.
Great video once more Voja, thank you. Here’s a hypothesis. We know there’s a layer that some owners have peeled off and one owner got to click when pressing on it in some areas of the screen. Different units have this layer laminated on with different amounts of the laminating glue/chemical, and/or different success/attachment/closeness. When you’re tilting the marker you’re actually affecting how much you’re pressing down on this layer/over what area the pressure’s being applied. It’s the closeness of the layer to the underlying detectors, once pressed down, that affects the degree of jaggedness. The ruler’s affecting this closeness two ways: 1) the depth of the ruler and 2) pressure on the layer reducing the distance between it and the detectors.
My device does not have jagged lines issue, or at lease so pronounced as I have seen on other's photos. However, I typically use a Lamy pen and it is still more stable.
Great video Voya! Ya know, with how much the Remarkable team pushed the “no distractions, be more productive” message with this product the question begs to be asked, How productive can you be when the end user has to come up with their own fix for a flawed product?
Hey could we launch a SURVEY ?? I mean, if we could just evaluate how much "future clients" (those who would like to acquire it) and "actual clients" (those who have) care about having a smooth and natural drawing/note-taking experience without jaggy lines, maybe they'll consider it ?! I'm always amazed by how deep you go with those reviews, it's really interesting to have your perspective on those devices!
Thank you for pointing to the Reddit post. The fix worked on a Windows machine running WSL. It is fairly easy to set up as compared to setting up a standalone Linux machine. To my surprise, the fix doesn't even need a reboot. It first asks for the IP address of the reMarkable and then asks the "amount of smoothing" one wants. That's it! Upon choosing the smooth setting, within 5 seconds, on reMarkable, things are fixed :) Plus, upon running the ./install.sh script, there is an option to uninstall the fix. In a sense, this is a valid "temporary solution" that is also future proof.
great investigation. So the reason why some people have less jagged line issues because they might have a different writing angle. Might also explain why nibbs are wearing down differently. So maybe all the devices are the same but the writing isn't
Who knows, but yes, the angle affecting the jaggies + pressure, definitely means that it will vary wastly from person to person. That's why the ruler +vertical + Fineliner + high pressure is the most consistent test.
I'm sorry that was a boilerplate response. It looks like they added a line suggesting they are aware you are a RUclipsr. I received similar replies to a couple of my suggestions. Saying they are aware or may look into it type of responses are all talking points. I still like the product but this company has proven multiple times they have zero respect for their users. They need a change of leadership in this company. They probably were always aware of this issue. They know to fix it might be difficult or cause other unintended consequences. Nothing has changed. There is nothing here to be hopeful about. Except they may have been trying to fix it from the beginning.
My question to the group. Have we verified this phenomenon with all pen types? It seems to me that some of the pens (like the ballpoint, or pencil) are more sensitive to pressure in making thicks and thins in the strokes vs. a tool like the marker or the fine liner. That might have been the “trade-off” language they were alluding to. I also have a Mobiscribe Origin and I get jaggies on that device too. For me, it’s not a deal-breaker, as my handwriting doesn’t show it as much.
So basically this is a hardware issue related to the sensors and the screen. The sensors are either too sensitive or too weak to determine the correct position. This is why we get the hagged lines with the Onyx Boox Air when it is above the screen- either the sensors are not sensing the position correctly or because he is holding the pen in the air and his hand is shaky.
The virtual contact surface on the tablet (which is dependent on the deformation of the tip attributed to pressure and wear) must surely play an important role on the way the ink line is transcribed. Don't you think so?
It is important for the supplier to find the real cause of the symptom. It is then a matter of either eliminating the cause, if practically possible, or finding ways of mitigating it.
Must say that a mostly copy/paste response feels a little underwhelming, given the effort you've put in and the weight that you carry in the community. So far not displeased with my having swapped an RM2 preorder for a max lumi (which should arrive today).
Hey Voja, thanks for the always super reviews. Just received my batch8 RM2 2 days ago and I am incredibly surprised by the writing feel. Nevetheless today sadly I ordered also the boox air to make a direct comparison because I am very worried by some missing function, mostly: note-search, split screen, colours and a so closed system for pdfs which my company does not allow to install on work pc. RM2 can just replace only my moleskine without improving the experience on pdf and ppt and without a search engine..I will receive the boox air in the next days and then decide which one to return. I am very sad because initially I falled in love with the device but now I am worried it is not worth the price for my use case..
Hi, I posted a short guide on how to use/install the jaggy lines fix using Windows 10 + Ubuntu software from Microsoft Store, in the reddit page u mentioned. It somehow fixed it for me.
I just received my reMarkable2 recently and absolutely love the changes from the reMarkable1! But the jagged lines -problem is definitely a high priority to me. It's OK while writing of course. But it's a NO GO for drawing! I can definitely confirm your observations regarding the tilt angles, exactly the same. I can add to that offsets in the pointing calibration in the corners, especially in the lower right one.
Thanks for the update. I have this jaggered line issue and it really destroys the experience. I also think the feel is too glass/ smooth for my tastes. I hope they provide a proper fix, I don't have the patience to follow the Windows or Linux VM fix. Keep up the excellent videos.
The new Paper-like panel could be causing some noise that the software isn't able to filter out. From what i heard on the internet, it's a different panel than the one on the Remarkable 1. It's could explain why the issue is more prominent on version 2.
That and the latency. In order to get such aggressive latency timing they had to sacrifice something, and they seem to have sacrificed quality for speed.
The linked fix shows that my assumption from the last video is very likely. I assumed, that they don't do much filtering as they want a very fast responding screen. So you can accumulate more points for a low pass filter, but then the line will be displayed later. (you can probably check that by DESTA(?) if you should be able to apply the fix from _funkey_.) Or they print it directly, and it will be "corrected" by the low pass filtered version after a short time. That could solve both of the issues, but does probably feel less "paper like". They will figure something out. And regarding there reply: If I would be the company, I also wouldn't make a big promise, but answer more or less the same way they did, even if I work super hard on exactly that issue. Once more: Thank you a lot for the videos and lets hope reMarkable watched all of them and build there internal ToDo-List by your noted points!
What do you think about the eraser performance, make a 2 inch scribble about 3 inches long, and strike through the middle. The eraser picks up more than what you want to erase. Just something caught my attention.
So the hack works on Windows as well (I could do it). Here is a comment from reMarkable Facebook group how to do it: "This fix was simple to implement from a Windows PC and definitely smoothes out the jagged writing on my RM2. Connect to the RM2 using WinSCP to apply the patch manually. Copy librecept.so to /usr/lib folder on the tablet. Add the line: Environment=LD_PRELOAD=/usr/lib/librecept.so Right below the line "[Service]" in the file: /lib/systemd/system/xochitl.service Restart the tablet to invoke the change. You can download the library file directly from this URL: github.com/funkey/recept/raw/main/librecept.so You should make a copy of the xochit.service file." Here is a link, how to use WinSCP: www.remarkabletabletuser.com/2018/01/02/connect-to-your-remarkable-from-a-windows-pc/ I hope it works!!!
Thank you very much! I just tried it and it works :) I'll be doing a tutorial for people to know how to do this and a DESTA test of the different smoothing levels that are available, to see what kind of impact it has :) Thank you very much :)
Most likely, Remarkable 2 designers decided to skipped the low pass filter (or some other form of de-noising the raw data) in order to reduce the pen latency and make the claim how much faster it is vs remarkable 1. I'm also now wondering if having little to no gap between the display and the pen could have exacerbated the issue more (compared to note 3 for example).
That's exactly my theory. They've already advertised their super low latency and if they have to add post processing while rendering, those numbers will no longer be accurate and one of their main selling points with the 2 will be invalidated. One trade-off could be to delay the post-processing a few hundred milliseconds after you finish drawing to "correct" the data (they could even make this an optional toggle).
Voja, the way you approach a problem is always so interesting. Since rM styli are angle sensitive and others are not, do other styli create different degrees of jaggies? Also is nib thickness a factor? _funkey_ states the lowpass filter solution will cause a small increase in latency. When installing the patch, you select the degree of filtering from 2 to 32 (default is 16). Using 0 will cancel the smoothing function of the filter. The higher the filtering factor the greater the latency.
Interestingly, it's not the stylus that does the tilt detection, it's the tablet itself. So tilt will work with any stylus :) As for the fix, i have tried it last night, so I'll try to grab some time to make a tutorial on how to install it and change the values easily, and more importantly, to run it through the DESTA and compare the latency at different levels of smoothing and end results. Maybe i get it for Saturday, but we'll see. Too much stuff to do, but I know this is something a lot of people would find helpful, as it solves the problem very nicely :)
@@MyDeepGuide I get the sense that in addition to wanting to get your own rM2 working properly there is also an intellectual challenge in solving this issue. Your services are in great demand on this community and elsewhere, but don’t burn yourself out. I hope you have sufficient “ME” time in built into your busy schedule. :)
Why do I get the feeling that 1-They loved that Voya praised their device throughtout the review series. (He loves it, he really loves it) 2-Then started cursing when the jagged line issue was pointed out.(Damn it, everyone now knows.) After reading that letter, I doubt they will do a fix. I hope they prove me wrong for the sake of the users, But I doubt it. They were probably counting on just a few owners complaining about it on social media (reddit, Facebook , etc.) and that it would blow over and eventually be forgotten. They didn't expect a youtuber with so many subscribers pointing out the issue. Now the ball is on their court and they must act to fix the issue. If they don't, it would affect their bottom line. What's even more damaging is that a fix was found so quickly by a user instead of their software development department. They really need to do better. If they can't, then open up the software and let the community make the device better.
I should be receiving mu RM2 this Thurs (batch 8). The jagged lines issue combined with that terrible PR response from Remarkable has me feeling I will be using my unit for a few weeks and then taking advantage of the 100% guaranteed refund policy for any reason. I think I fell for their slick marketing campaign tbh :(. The "we might address this issue at some point" b.s. response doesnt sit well with me. THE DEVICE main selling point is it does one thing incredibly well....I consider being able to draw a straight line to fall within that category. ITS not like were saying the flashlight or can-opener on the RM2 isnt working properly!
@@andreasm.3344 got my device today :) from when it was picked up in china to when it got to my door in Canada(Toronto) was 3 days total. Be careful as my dhl delivery guy just left it at the door without getting a signature which my package said was required. I had to change some router settings to get wifi to work. I do have some issues with the straight lines but not terrible. I think it will only really be an issue if I were to be an artist or did a lot of drawing etc.
I received my remarkable a week ago and dont have the issue. However, my mothers device seems to have a slight jagged lines issue, though not so severe like in his videos.
could be a precision error in the vector images or the tilt detection or trying to remove the tilt (if this is only happening with the ones that don't use tilt detection) in a hacky way by moduloing the tilt value instead of setting it to the middle
I haven't watched all your videos on the jagged lines issue yet, but I've jagged lines on my Rm2 as well. Does it change dependant on the markers? For right now my main issue with the RM2 is that it's extremely jagged in the corners, which makes it hard to add page numbers etc. to my documents, and there is some parallax and tracking issues in the corner, above 3mm away from the marker.
Thank you so much for all of your reviews on Remarkable but specifically this video. I was going to order this before watching this. Now I will order another tablet. Which one would you recommend that would serve the same purpose?
I had this problem but I found a solution that works for me. I use the cheap boox nova2 pen with the remarkable tip and now it is all smooth. Not sure why but now I can use the remarkable2 again.
I haven't tried it myself yet, since I'm still waiting for my reMarkable, but what could work for those without a computer running Linux is to simply make a Linux virtual machine, running on e.g. an Oracle VM VirtualBox. It's fairly simple to set up, and both VirtualBox and Linux is free for download (I would recommend to use Ubuntu Linux, as it is easy to get started with).
Expect from jagged lag issue, does anyone run into screen calibration issue as well? (i.e. In some screen area(near the edges), maker plus doesn't write to the position where it points to. Instead, it is slightly off of the top of tip).
Hi Voya! In your opinion, do the jagged lines affect regular note taking or only drawing? I've pre-ordered mine with the sole purpose of note taking and haven't considered this issue. Thanks!
Hello Voja, thanks for this thorough test & transparent feedback! Just curious: does changing the tip or using a different pens / pen brand make a measurable difference ?
Another issue appears near the corners of the tablet. In my case, what i write is visibly displaced from the tip. And by shifting the pen very little, the ink sometimes appears 2mm higher than the tip, sometimes 2mm lower. Which makes it impossible to precisely control where to write. If I draw lines using a ruler in these areas, they appear extremely crooked... Did someone else notice this ?
Don't despair. That was a PR response, full of hand waiving and void of substance. You could change a few words and apply that response to almost any question or concern. It may be hollow because the person responding doesn't have any insights to share, or it may be company policy to keep things hidden from the public, but it's almost certainly not an accurate picture of the internal engineering process. They may be working on it, there may be real engineering complications that make it a difficult problem, or they may not think it's important.
I commented in your original video, about jagged lines, that reMarkable must have been aware of this behaviour prior to release. My fear then was that they would treat it as a feature not as a problem. The device just doesn't seem worth it compared to the competition. It provides only 2 things, note taking and a reader, both of which seem compromised! I should not have to search out third party or community solutions. I am really wondering if I still want this device, and, the Onyx Boox Note Air is looking more and more appealing!
Have you tried another stylus/pen to see if the jagged lines behave the same? Since it seems to be linked to the tilt of the pen it could actually be due to the pen itself.
Thank you so much for this video. I've just received RM2 yesterday and I was so surprised to see this jagged line. Even when I write some number or alphabet, that jagged line is destroying my writing. I wonder what this product is for....
According to reMarkable, that's something that's a part of the design and they don't consider it a high priority. Nicer brushes and EPUB fonts are higher priority than this is. I find that very strange, if I'm honest.
Hi Voya. I found something interesting. If I write on pdf file, the jagged line issue is much getting better. However, if I write on the template that RM provides, my writing gets ugly. I'm not sure this is just transient or not.
I believe the jaggedness could be also attributed to a worn out nib. However, more importantly, what material are these nibs anyways? Can you print them on a 3D printer?
Your belief is wrong, as the jaggedness is persistent with any pen and any nib in any state. This is a hardware "feature". Remarkable have addressed it and it was a design decision to choose this compromise and funkey's fix shows that it's the way they achieved faster latency. When rM2 has a basic filtering, which is used by all devices to avoid this issue, rM2 latency is pretty much the same as any other device. So, it seems that it was a decision to sacrifice quality and precision for that increased speed. It also looks like that with the right marketing budget, you can sell any defect to a dedicated audience and let them convince themselves that it's actually a feature. I've heard so far from flat out denial to "it's like that on real paper too", or "I don't have it" and then they would show an example that's totally jagged out. The bottom line is this, as far as I'm concerned, this is a $600 package (if you buy the device with marker plus and a folio) and at that price range and with the set of software and functional limitations it has, it has just one job and one job only: offer THE BEST uncompromising writing experience and results. Unfortunately, the results are severely compromised, and they have been, intentionally so. As for the nibs, no, they are not hard plastic. You can print them, but you won't have anything remotely close to the feel of the original nib.
@@MyDeepGuide Thanks for this exhaustive reply Voja. In regards to the jaggedness, upon seeing all your uncompromising reviews, I was concerned that when recieving my own RM2 I would use the 30 day period to return it. However, when using it I realised that for my use case, it is really no biggie. For my workflow, it is a great tool. I use it for my consultancy job as a notebook. I enjoy the fact that I can export my creations easily in PDF and send it to the team of colleagues. Having the ability to review PDF documents and read EPUBs is frankly an extra benefit. I have been using it quite a lot and I appreciate that I can really forget about a paper trail of notebooks and papers with my notes. The battery however, not 14 days by a long shot. I can last somewhere around 3 days - I use it a lot, I wish my laptop would last the same amount of time though :) 3D printing the nibs, well, I will try it and let you know, there are some impressive materials these days, perhaps I could try testing it.
Hello!! Will you do a video on the update 1.1 on the papyr?? One question did you really like a dedicated e ink device "Papyr" without atleast any basic the pdf reader application???
Batch 7 here, I've installed this fix as soon as I realized how jagged the lines were. It works and introduces no perceptible change on line latency Also, the fix doesn't require you to have a linux machine or a VM: ubuntu.com/tutorials/ubuntu-on-windows
Yes, and they asked here, but all of my examples are made in notebooks. I don't use Quick Sheets. So no, for me it's present everywhere, quick sheets, notebooks, documents.
While I really like the RM1 (even with its shortcomings), I am really tempted by the Boox Note Air. The independent devs are providing better support than Remarkable does, while Boox seems to be very responsive.
I was tempted by the Note Air, but the fact that it has a web browser (I'm so easily distracted), and that they haven't (AFAIK) contributed their open source code changes cooled me off on the matter. Also, the stylus they provide is pretty weak. I should be getting my rM2 in a week, I'll see if I keep it or not.
I'm batch 7 and I got my unit just last week and I do not have this problem, or at least not to the extent that some have. Drawing a straight line both horizontally and vertically, for me, results in a straight line with a few "pixels" of smooth ups and downs much like you showed with normal use on the Note Air. I am happy I don't have the problem but I sympathize with those who do have it. You simply don't want to find errors in this magnificent device. Hopefully it actually is a software issue but since some have it and others do not I sadly find it more plausible to be hardware related.
I'm so confused now. I'm in Batch 8. The device should be shipping soon. I wanted to stick with the Remarkable2 because of the writing experience. I won't be writing straight lines, but I do want the letters and other drawings that I do to look nice. My handwriting is bad as it is. I don't need extra jagged lines because it will unreadable then. :(
Now from a different angle: is it really a priority or just a frustration that has escalated into a priority for some? It does not bother me that much. I write on the rm2 and that's it. For each its own of course.
A writing oriented device that costs a premium and offers the absolute worst written end results, because of this and aliasing issue, it should be something people are at least aware of it. Downplaying an obvious issue doesn't help anyone.
Mine is still on the way.. crossed fingers, hopefully I don't have jagged lines, because i want to write AND draw on the remarkable :( have to return it if it's affected :(
Maybe the electromagnetic signals from the pen are too weak , and when you tilt the pen the electromagnetic core on the pen is getting closer to the screen . I remember you tested other pens, do other pens have the same issue? Ofcourse if it is at the receiving end the digitiser film for example is too thin or the glass/digitiser properties might somehow disperse the signal, (a result for having that pen touching on paper effect even over the glass). Again if it is that not sure if Remarkable team will come back to you and give you the answer for marketing reasons.
Same behavior regardless of the pen, unfortunately. Also they made it perfectly clear in this response that they have no intention of explaining anything further or beyond what was offered here.
@@MyDeepGuide The only way possibly to fix it is to get the mean value for all the scattered points which possibly means that they need to redraw like other OS do (Boox , Boyue etc) (eg bezier algorithm), possibly they think it will be distracting, but again they can disable that if they want. I think you discussed that in a previous video.
@@MyDeepGuide So the issue that they had was more or less latency vs smooth lines (more real time processing), again they possibly can have some kind of slider option and allow the users to choose (similar to what that guy is doing with the low pass filter, of course what he is doing is more crude but because Remarkable team has control over the UI they could do it a lot more elegantly, but again we know how slow they are developing things ;) )
Hello, thank you for your videos, it really helped me to know a lot about this device! I got mine a few days ago and the battery life made me a bit sad - used the device yesterday first time for school purposes (about 5-7 hours a day with some breaks) and the battery went down for more than 40%. Is it normal? I'm gonna try it today with flight mode on and hope it will improve the battery life more, but yesterday experience made me really sad...
For any device, flight mode helps a lot. Try your mobile phone in flight mode... It lasts a long time, trust me, I have secondary phones in flight mode and just activate to check messages, the battery life is extended by days.
@@Anita95_original I'm gonna try it, but it shocked me because the company just advertised "battery last 2 weeks" without any disclaimer such as "2 weeks with flight mode and usage 3 hours a day" or similar.
Maybe the jaggedness is caused because the device isn't sure if the pen is tilted up or down, and thus keeps switching between them which results in jaggedness. Maybe, it's just a guess ^^
One decision made by rM was maybe: More people write than draw, so with cheap hw we can make the most happy. Always wondered how they detect tilt and why no others use it. I'am interested how this will go on. It's always hard to find a signal in the noise. Would be interesting how close they can be zo the screen fw. But it's reMarkable, so we will never know. Remarkable, again, please sell your hw to others like Sony did. And let them write the sw it deserves.
It seems like a hardware issue when only some devices are affected and some only partial. Thats why they wont say they will fix it and wont say its a hardware issue (faulty devices would mean a lot of refunds).
Hi Voja, I have installed recept on my Rm2, and I can confirm that it makes the lines look a lot smoother. I've set the ring size to 32 (max available from recept). You can use Cygwin www.cygwin.com/ to install recept from your windows machine :)
0:56 130+ words to say "It's a feature." Oy vey. 9:56 I'm pretty sure his install script will run just fine on a Mac, or on Windows under Cygwin or Linux Subsystem for Windows. Actually, if you just read the script, it would be trivial to install on any os with whatever SCP/SFTP client you normally use.
Other than their comment about "thank you for sharing all the details," this looked like the same copy-paste response that other people have gotten when trying to report this issue. So, to me, it's not really any better, nor insightful. Unfortunately. :( I'm hopeful that I should be getting mine soon, so if the jaggies are troublesome for me, I'll be looking into applying that patch. I haven't looked at the installation steps, but I would imagine it should be possible to do from Windows too, primitive as Windows is ;-)
For me, the response is better because it clarifies two things: 1. They are aware of it and it was a conscious decision on their part 2. They do not consider it a priority at all.
No commitment from Remarkable. That hasn’t changed. I believe everyone’s device has the same jagged line problem, its likely writing style that is the difference. Some people naturally write at a tilt, others straight.
Hi Vojia, this is just a suggestion.. I assume you have PC running Windows since you said you did not have a Linux machine. Have you considered just creating a Linux boot flash drive instead. You could run a live boot Ubuntu flash drive without installing Linux on your PC. You can get an Ubuntu OS image from here: ubuntu.com/download/desktop and you can flash the Ubuntu OS image onto a thumb drive using Balena Etcher you can get from here: www.balena.io/etcher/
I had the same reply and it doesn't sound good: defining a real and evident criticism as a "concern" actually looks like "we don't care". I could send my RM2 back the last day of the 30-day return period if they don't come up with a better answer
I was just looking at getting a Remarkable for christmas, but this put me off, like the roumors about a prescription, they already sound like Apple or some other big company that just don't care. I'll get a Onyx instead, as the writing experience was the only thing that made Remarkable special.
I do not understand how that is not a priority. Jagged lines are the think that will make me and many other cancel order. Additionally, it seems easy fix if one guy made it better. That fact makes me furious.
Two thoughts: 1. Maybe that's how they pull off the ''low'' writing latency. 2. Maybe the lawyers and financiers have way more clout than the engineers. Ok maybe a third: I'm new to the eInk world, but I've been comparing specs between say the top-tier expensive Lumi and the mid-range affordable Samsung Galaxy Tab S6 Lite and I'm wondering if eInk tablet makers are putting enough *hardware juice* to drive their products.
You can copy the file over manually. The install script just asks you for a smoothing value, and then copies a single file over. EDIT: It also makes changes to a config file. I missed that until now.
This review is amazing. The product on the other hand...reMarkable needs to acquired by a bigger company. Supply chain issues and support will make this device a poor choice for consumers.
You might be onto something here. It wouldn't be the first time that a small startup company's end game business model was to get on someone's radar and get acquired. It's an extremely lucrative strategy for the original company shareholders. So it would be a win-win :)
For a device this expensive jagged lines should not be an issue at all. This is a device that does basically one thing and should do it flawlessly.
This.
I wonder what's so important to Remarkable that fixing the writing on a WRITING TABLET isn't a priority. Like you're doing something wrong if you don't want to fix the core functionality.
Honestly thank you Voja for all the hard work and testing you do!
I am so close to cancelling my pre-order even though I've been waiting for months and months now... These ppl don't seem to appreciate the unbelievable luck of having a guy like Voya to test and talk about all the issues and positives of their devise... That alone makes me sick. But to have a random guy fix the jagged lines issue and them just saying they'll think about thinking about maybe considering a fix in the future... My God they couldn't make me more angry if they tried...
I cancelled my order.
Voja told me to try it out and see, because I was thinking the same thing. I just got my reMarkable 2. I love it. It really helps me think. Even with drawing and the jagged lines. I am going to be patient with the jagged lines and wait for the fix. So I'll say the same to you. Try it out, you have nothing to loose.
Yeah honestly I'd say the same thing too. Wait till you get your reMarkable and test it out for yourself. I was thinking of cancelling my pre order but I decided to wait. And thankfully the jagged lines dont seem to be a big issue (atleast on my tablet). I ended up really liking it. So it would definitely be in your best interest to wait and see
As I see more and more videos about the Remarkable 2 I feel like I made the right decision to cancel my order. Got an iPad Air, no regrets whatsoever!
I understand the frustration. I was close to canceling as well... but I did not cancel in the end. I'm glad I did not because I have grown to become very fond of this device over three weeks now and incorporated it into my daily working processes. Try it out. And sent it back to them if you are still frustrated - That's my ten cents.
As a developer and a technician, thank you for the great content you provide every time! It’s very useful, detailed and nice too see!
Im legit curious. If the RM team isnt working on fixing this...what the hell do they work on all day?
Posting Facebook ads from what I can tell
Hey Voya! Excellent video, once again! Thanks!
It would be very interesting if you apply the hack for the jagged lines and then run the D.E.S.T.A. test again.
Then, it may become clear if the if the good D.E.S.T.A. score of remarkable 2 is owed to the fact that remarkable 2 does not smooth the lines. Also, it can be seen how this new D.E.S.T.A. score of rM2 compares to Boox products score.
Again: great job in all of your videos.
Hahah. I'm chasing them for an issue where what I write is visibly displaced from the tip and their latest response was:
"Hi, Josh!
The behavior of the reMarkable display is affected by several different factors. When developing the reMarkable 2 we made several decisions and found the best tradeoffs between these factors. We apologize for the issues that might bring about your use of the device.
We are continuously working on improving the user experience of the reMarkable paper tablet. Our team is now aware of your concern and will consider if this is something that might be worked on in the future.
Thank you for taking the time to give us your feedback.
Have a great day!"
Looks familiar?
I guess with the volume of people writing about it, it's less distractions for them to have a dismissive canned response, so that they can get back to testing which book font looks the best to them.
@@MyDeepGuide maybe we'll get comic sans if I wait long enough XD
Btw, it seems obvious, but have you tried to remove and reseat the nib in your pen?
@@MyDeepGuide yes, they told me to try that so I reseated and swapped a couple of times, rebooting, still the same though ( although areas changed a bit between reboots, so they must do some calibration of some sort )
I have tested the filter and it works great. There is no noticeable latency for the low to medium filtering. At max smoothing one can see some latency but it did not bother me. After testing many setting I think medium smoothing works great. I also checked that it didn't increase CPU usage and there is no noticeable effect here. The implementation works cleanly with the device as one do not need to replace files. Only update a config file to utilise the filter. Ideally an implementation where one can choose how smooth one wants the lines vs latency from the user interface, but at least this is proof of concept that works as is. There is nothing that hindering this from being deployed from Windows or Mac, but it would involve using a utility that supports ssh
How the F*** they think this is not prior!!!!!!
It's horrible.
Hell I agree! This plus pdf handling was a no-go for me and... well... building an "e-ink note-taking and drawing device" while letting those jaggy lines is completely contradictory to me X-D
Just another thought about this issue and the lack or hesitation of needed future updates on the rM2, I think this "canned" response from Remarkable may be due to the hardware limitations they have used to build the rM2 as compared to their competitors. Even though they have essentially doubled the hardware capacity compared to the rM1, it may still not be enough to address the issues that have been noted by Voija and others in the community. Just a brief comparison of hardware specs in the same categories between the Note Air and the rM2:
rM2 h/w specs:
CPU: 1.2GHz Dual Core ARM A9
RAM: 1GB LPDDR3
Storage: 8GB
OS: Codex(Custom OS)
Note Air specs:
CPU: 1.8GHz Octa-core ARM(Qualcomm Snapdragon 636) (8 cores/ 8 hardware threads)
RAM: 3GB LPDDR4X
Storage: 32GB
OS: Standard Android OS
Given the specs above, I'm guessing this is what may be an issue for the Remarkable team to come up with any substantial changes that is suggested by their users:
1. The CPU may be somewhat under-powered to fix and/or add features such as removing jaggies in lines and keep the latency low.
2. The amount of RAM requirement needed to add additional features such as optimization of reading very large ebooks and /or changing font attributes may be a challenge.
3. Storage may be another issue when it comes to major firmware updates (if they are to be supported) may also be a challenge since usable space is in short supply on the device.
4. The OS is a custom forked version of Linux as compared to using Android which has been and is still used in many portable devices around the world. So in this case, the Note Air has a definite advantage by using established APIs for its app features, in that it does not require Boox to develop an API from "scratch" every time a new feature update is added or needed.
Again, this is just speculation on my part so take it with a grain of salt as I don't have any information on the inner workings of the rM2, both hardware and software wise.
Great video once more Voja, thank you. Here’s a hypothesis. We know there’s a layer that some owners have peeled off and one owner got to click when pressing on it in some areas of the screen. Different units have this layer laminated on with different amounts of the laminating glue/chemical, and/or different success/attachment/closeness. When you’re tilting the marker you’re actually affecting how much you’re pressing down on this layer/over what area the pressure’s being applied. It’s the closeness of the layer to the underlying detectors, once pressed down, that affects the degree of jaggedness. The ruler’s affecting this closeness two ways: 1) the depth of the ruler and 2) pressure on the layer reducing the distance between it and the detectors.
My device does not have jagged lines issue, or at lease so pronounced as I have seen on other's photos. However, I typically use a Lamy pen and it is still more stable.
Great video Voya! Ya know, with how much the Remarkable team pushed the “no distractions, be more productive” message with this product the question begs to be asked, How productive can you be when the end user has to come up with their own fix for a flawed product?
so true.
Hey could we launch a SURVEY ?? I mean, if we could just evaluate how much "future clients" (those who would like to acquire it) and "actual clients" (those who have) care about having a smooth and natural drawing/note-taking experience without jaggy lines, maybe they'll consider it ?!
I'm always amazed by how deep you go with those reviews, it's really interesting to have your perspective on those devices!
Thank you for pointing to the Reddit post. The fix worked on a Windows machine running WSL. It is fairly easy to set up as compared to setting up a standalone Linux machine.
To my surprise, the fix doesn't even need a reboot. It first asks for the IP address of the reMarkable and then asks the "amount of smoothing" one wants. That's it! Upon choosing the smooth setting, within 5 seconds, on reMarkable, things are fixed :)
Plus, upon running the ./install.sh script, there is an option to uninstall the fix. In a sense, this is a valid "temporary solution" that is also future proof.
Awesome updates, highly useful! Keep them coming!!!!
Voya, truly they should hire you as a Consultant, your videos are very profession.
great investigation. So the reason why some people have less jagged line issues because they might have a different writing angle. Might also explain why nibbs are wearing down differently. So maybe all the devices are the same but the writing isn't
Who knows, but yes, the angle affecting the jaggies + pressure, definitely means that it will vary wastly from person to person. That's why the ruler +vertical + Fineliner + high pressure is the most consistent test.
I'm sorry that was a boilerplate response. It looks like they added a line suggesting they are aware you are a RUclipsr. I received similar replies to a couple of my suggestions. Saying they are aware or may look into it type of responses are all talking points. I still like the product but this company has proven multiple times they have zero respect for their users. They need a change of leadership in this company.
They probably were always aware of this issue. They know to fix it might be difficult or cause other unintended consequences.
Nothing has changed. There is nothing here to be hopeful about. Except they may have been trying to fix it from the beginning.
My question to the group. Have we verified this phenomenon with all pen types? It seems to me that some of the pens (like the ballpoint, or pencil) are more sensitive to pressure in making thicks and thins in the strokes vs. a tool like the marker or the fine liner. That might have been the “trade-off” language they were alluding to. I also have a Mobiscribe Origin and I get jaggies on that device too. For me, it’s not a deal-breaker, as my handwriting doesn’t show it as much.
So basically this is a hardware issue related to the sensors and the screen. The sensors are either too sensitive or too weak to determine the correct position. This is why we get the hagged lines with the Onyx Boox Air when it is above the screen- either the sensors are not sensing the position correctly or because he is holding the pen in the air and his hand is shaky.
The virtual contact surface on the tablet (which is dependent on the deformation of the tip attributed to pressure and wear) must surely play an important role on the way the ink line is transcribed. Don't you think so?
It is important for the supplier to find the real cause of the symptom. It is then a matter of either eliminating the cause, if practically possible, or finding ways of mitigating it.
Must say that a mostly copy/paste response feels a little underwhelming, given the effort you've put in and the weight that you carry in the community.
So far not displeased with my having swapped an RM2 preorder for a max lumi (which should arrive today).
I did the same. Very happy with my Max Lumi!
Hey Voja, thanks for the always super reviews. Just received my batch8 RM2 2 days ago and I am incredibly surprised by the writing feel. Nevetheless today sadly I ordered also the boox air to make a direct comparison because I am very worried by some missing function, mostly: note-search, split screen, colours and a so closed system for pdfs which my company does not allow to install on work pc. RM2 can just replace only my moleskine without improving the experience on pdf and ppt and without a search engine..I will receive the boox air in the next days and then decide which one to return. I am very sad because initially I falled in love with the device but now I am worried it is not worth the price for my use case..
Hi, I posted a short guide on how to use/install the jaggy lines fix using Windows 10 + Ubuntu software from Microsoft Store, in the reddit page u mentioned. It somehow fixed it for me.
I just received my reMarkable2 recently and absolutely love the changes from the reMarkable1!
But the jagged lines -problem is definitely a high priority to me.
It's OK while writing of course.
But it's a NO GO for drawing!
I can definitely confirm your observations regarding the tilt angles, exactly the same.
I can add to that offsets in the pointing calibration in the corners, especially in the lower right one.
Thanks for the update. I have this jaggered line issue and it really destroys the experience. I also think the feel is too glass/ smooth for my tastes. I hope they provide a proper fix, I don't have the patience to follow the Windows or Linux VM fix. Keep up the excellent videos.
The new Paper-like panel could be causing some noise that the software isn't able to filter out. From what i heard on the internet, it's a different panel than the one on the Remarkable 1. It's could explain why the issue is more prominent on version 2.
That and the latency. In order to get such aggressive latency timing they had to sacrifice something, and they seem to have sacrificed quality for speed.
The linked fix shows that my assumption from the last video is very likely. I assumed, that they don't do much filtering as they want a very fast responding screen. So you can accumulate more points for a low pass filter, but then the line will be displayed later. (you can probably check that by DESTA(?) if you should be able to apply the fix from _funkey_.) Or they print it directly, and it will be "corrected" by the low pass filtered version after a short time. That could solve both of the issues, but does probably feel less "paper like". They will figure something out. And regarding there reply: If I would be the company, I also wouldn't make a big promise, but answer more or less the same way they did, even if I work super hard on exactly that issue.
Once more: Thank you a lot for the videos and lets hope reMarkable watched all of them and build there internal ToDo-List by your noted points!
What do you think about the eraser performance, make a 2 inch scribble about 3 inches long, and strike through the middle. The eraser picks up more than what you want to erase. Just something caught my attention.
So the hack works on Windows as well (I could do it). Here is a comment from reMarkable Facebook group how to do it:
"This fix was simple to implement from a Windows PC and definitely smoothes out the jagged writing on my RM2.
Connect to the RM2 using WinSCP to apply the patch manually.
Copy librecept.so to /usr/lib folder on the tablet.
Add the line:
Environment=LD_PRELOAD=/usr/lib/librecept.so
Right below the line "[Service]" in the file:
/lib/systemd/system/xochitl.service
Restart the tablet to invoke the change.
You can download the library file directly from this URL:
github.com/funkey/recept/raw/main/librecept.so
You should make a copy of the xochit.service file."
Here is a link, how to use WinSCP:
www.remarkabletabletuser.com/2018/01/02/connect-to-your-remarkable-from-a-windows-pc/
I hope it works!!!
Thank you very much! I just tried it and it works :) I'll be doing a tutorial for people to know how to do this and a DESTA test of the different smoothing levels that are available, to see what kind of impact it has :) Thank you very much :)
@@MyDeepGuide You're welcome!:)
Most likely, Remarkable 2 designers decided to skipped the low pass filter (or some other form of de-noising the raw data) in order to reduce the pen latency and make the claim how much faster it is vs remarkable 1. I'm also now wondering if having little to no gap between the display and the pen could have exacerbated the issue more (compared to note 3 for example).
That's exactly my theory. They've already advertised their super low latency and if they have to add post processing while rendering, those numbers will no longer be accurate and one of their main selling points with the 2 will be invalidated.
One trade-off could be to delay the post-processing a few hundred milliseconds after you finish drawing to "correct" the data (they could even make this an optional toggle).
And now they struggle to use there low hw specs to fix all.
Voja, the way you approach a problem is always so interesting. Since rM styli are angle sensitive and others are not, do other styli create different degrees of jaggies? Also is nib thickness a factor?
_funkey_ states the lowpass filter solution will cause a small increase in latency. When installing the patch, you select the degree of filtering from 2 to 32 (default is 16). Using 0 will cancel the smoothing function of the filter. The higher the filtering factor the greater the latency.
Interestingly, it's not the stylus that does the tilt detection, it's the tablet itself. So tilt will work with any stylus :)
As for the fix, i have tried it last night, so I'll try to grab some time to make a tutorial on how to install it and change the values easily, and more importantly, to run it through the DESTA and compare the latency at different levels of smoothing and end results. Maybe i get it for Saturday, but we'll see. Too much stuff to do, but I know this is something a lot of people would find helpful, as it solves the problem very nicely :)
@@MyDeepGuide I get the sense that in addition to wanting to get your own rM2 working properly there is also an intellectual challenge in solving this issue. Your services are in great demand on this community and elsewhere, but don’t burn yourself out. I hope you have sufficient “ME” time in built into your busy schedule. :)
Thank you :) These days, unfortunately, close to zero, but I'm working on it to carve it out to take a couple weeks of ME time :)
Why do I get the feeling that
1-They loved that Voya praised their device throughtout the review series. (He loves it, he really loves it)
2-Then started cursing when the jagged line issue was pointed out.(Damn it, everyone now knows.)
After reading that letter, I doubt they will do a fix. I hope they prove me wrong for the sake of the users, But I doubt it.
They were probably counting on just a few owners complaining about it on social media (reddit, Facebook , etc.) and that it would blow over and eventually be forgotten. They didn't expect a youtuber with so many subscribers pointing out the issue. Now the ball is on their court and they must act to fix the issue. If they don't, it would affect their bottom line.
What's even more damaging is that a fix was found so quickly by a user instead of their software development department. They really need to do better. If they can't, then open up the software and let the community make the device better.
I should be receiving mu RM2 this Thurs (batch 8). The jagged lines issue combined with that terrible PR response from Remarkable has me feeling I will be using my unit for a few weeks and then taking advantage of the 100% guaranteed refund policy for any reason. I think I fell for their slick marketing campaign tbh :(. The "we might address this issue at some point" b.s. response doesnt sit well with me. THE DEVICE main selling point is it does one thing incredibly well....I consider being able to draw a straight line to fall within that category.
ITS not like were saying the flashlight or can-opener on the RM2 isnt working properly!
Me too. Still waiting for it, but if there's no fix until Christmas the boox will be the replacement for RM2
@@andreasm.3344 got my device today :) from when it was picked up in china to when it got to my door in Canada(Toronto) was 3 days total. Be careful as my dhl delivery guy just left it at the door without getting a signature which my package said was required. I had to change some router settings to get wifi to work. I do have some issues with the straight lines but not terrible. I think it will only really be an issue if I were to be an artist or did a lot of drawing etc.
I received my remarkable a week ago and dont have the issue. However, my mothers device seems to have a slight jagged lines issue, though not so severe like in his videos.
could be a precision error in the vector images or the tilt detection or trying to remove the tilt (if this is only happening with the ones that don't use tilt detection) in a hacky way by moduloing the tilt value instead of setting it to the middle
I haven't watched all your videos on the jagged lines issue yet, but I've jagged lines on my Rm2 as well. Does it change dependant on the markers? For right now my main issue with the RM2 is that it's extremely jagged in the corners, which makes it hard to add page numbers etc. to my documents, and there is some parallax and tracking issues in the corner, above 3mm away from the marker.
Has there been an update on this yet?? Cannot beleive its still happening...
Thank you so much for all of your reviews on Remarkable but specifically this video. I was going to order this before watching this. Now I will order another tablet. Which one would you recommend that would serve the same purpose?
nice warwick thumb bass over there at the wall👍
following your vlog is very interesting🔝
I had this problem but I found a solution that works for me. I use the cheap boox nova2 pen with the remarkable tip and now it is all smooth. Not sure why but now I can use the remarkable2 again.
I'll try to use "white-out" above and below the line....maybe that will help.
lol
Jaggies would be such a cute word if it wasn't something so frustrating
Thanx for looking into this :)
I haven't tried it myself yet, since I'm still waiting for my reMarkable, but what could work for those without a computer running Linux is to simply make a Linux virtual machine, running on e.g. an Oracle VM VirtualBox. It's fairly simple to set up, and both VirtualBox and Linux is free for download (I would recommend to use Ubuntu Linux, as it is easy to get started with).
Expect from jagged lag issue, does anyone run into screen calibration issue as well? (i.e. In some screen area(near the edges), maker plus doesn't write to the position where it points to. Instead, it is slightly off of the top of tip).
Hi Voya! In your opinion, do the jagged lines affect regular note taking or only drawing? I've pre-ordered mine with the sole purpose of note taking and haven't considered this issue. Thanks!
That is quit the hack! Thanks for sharing, I'll try it out today!
Hello Voja, thanks for this thorough test & transparent feedback! Just curious: does changing the tip or using a different pens / pen brand make a measurable difference ?
On my unit no, you can see me testing that out in the earlier jagged lines video.
Another issue appears near the corners of the tablet. In my case, what i write is visibly displaced from the tip. And by shifting the pen very little, the ink sometimes appears 2mm higher than the tip, sometimes 2mm lower. Which makes it impossible to precisely control where to write. If I draw lines using a ruler in these areas, they appear extremely crooked... Did someone else notice this ?
Thanks for the update. I don't think there's any reasonable hope that they'll fix it. I'm going to try and use WSL to try the fix.
Don't despair. That was a PR response, full of hand waiving and void of substance. You could change a few words and apply that response to almost any question or concern. It may be hollow because the person responding doesn't have any insights to share, or it may be company policy to keep things hidden from the public, but it's almost certainly not an accurate picture of the internal engineering process. They may be working on it, there may be real engineering complications that make it a difficult problem, or they may not think it's important.
If it's distance between the screen and whatever's inside the pen, what happens if you file down the Remarkable nib and try?
Have you tried different tips or stylists like the newer model with the eraser? I wonder if it has to do with the pen more than with the screen.
It's not related to the pen, yes i have tried different pens, you can see the original video that documents the issue.
I commented in your original video, about jagged lines, that reMarkable must have been aware of this behaviour prior to release. My fear then was that they would treat it as a feature not as a problem. The device just doesn't seem worth it compared to the competition. It provides only 2 things, note taking and a reader, both of which seem compromised! I should not have to search out third party or community solutions. I am really wondering if I still want this device, and, the Onyx Boox Note Air is looking more and more appealing!
Perhaps a custom firmware messing around with pen inputs can improve it
Have you tried another stylus/pen to see if the jagged lines behave the same? Since it seems to be linked to the tilt of the pen it could actually be due to the pen itself.
It's not the pen. The issue is present regardless of the pen used.
Thank you so much for this video. I've just received RM2 yesterday and I was so surprised to see this jagged line. Even when I write some number or alphabet, that jagged line is destroying my writing. I wonder what this product is for....
According to reMarkable, that's something that's a part of the design and they don't consider it a high priority. Nicer brushes and EPUB fonts are higher priority than this is. I find that very strange, if I'm honest.
Hi Voya. I found something interesting. If I write on pdf file, the jagged line issue is much getting better. However, if I write on the template that RM provides, my writing gets ugly. I'm not sure this is just transient or not.
I believe the jaggedness could be also attributed to a worn out nib. However, more importantly, what material are these nibs anyways? Can you print them on a 3D printer?
Your belief is wrong, as the jaggedness is persistent with any pen and any nib in any state. This is a hardware "feature". Remarkable have addressed it and it was a design decision to choose this compromise and funkey's fix shows that it's the way they achieved faster latency. When rM2 has a basic filtering, which is used by all devices to avoid this issue, rM2 latency is pretty much the same as any other device. So, it seems that it was a decision to sacrifice quality and precision for that increased speed.
It also looks like that with the right marketing budget, you can sell any defect to a dedicated audience and let them convince themselves that it's actually a feature. I've heard so far from flat out denial to "it's like that on real paper too", or "I don't have it" and then they would show an example that's totally jagged out.
The bottom line is this, as far as I'm concerned, this is a $600 package (if you buy the device with marker plus and a folio) and at that price range and with the set of software and functional limitations it has, it has just one job and one job only: offer THE BEST uncompromising writing experience and results. Unfortunately, the results are severely compromised, and they have been, intentionally so.
As for the nibs, no, they are not hard plastic. You can print them, but you won't have anything remotely close to the feel of the original nib.
@@MyDeepGuide Thanks for this exhaustive reply Voja.
In regards to the jaggedness, upon seeing all your uncompromising reviews, I was concerned that when recieving my own RM2 I would use the 30 day period to return it. However, when using it I realised that for my use case, it is really no biggie.
For my workflow, it is a great tool. I use it for my consultancy job as a notebook. I enjoy the fact that I can export my creations easily in PDF and send it to the team of colleagues. Having the ability to review PDF documents and read EPUBs is frankly an extra benefit.
I have been using it quite a lot and I appreciate that I can really forget about a paper trail of notebooks and papers with my notes.
The battery however, not 14 days by a long shot. I can last somewhere around 3 days - I use it a lot, I wish my laptop would last the same amount of time though :)
3D printing the nibs, well, I will try it and let you know, there are some impressive materials these days, perhaps I could try testing it.
Hello!!
Will you do a video on the update 1.1 on the papyr??
One question did you really like a dedicated e ink device "Papyr" without atleast any basic the pdf reader application???
1. Update 1.1: yes i will.
2. Yes i do like it, because it's clear what it can and can't do.
thank you for bringing this up.
Batch 7 here, I've installed this fix as soon as I realized how jagged the lines were. It works and introduces no perceptible change on line latency
Also, the fix doesn't require you to have a linux machine or a VM: ubuntu.com/tutorials/ubuntu-on-windows
Can you check if there is a less jaggery if you are not in Quick Note but in regular notepad? Someone mention that on FB group.
Yes, and they asked here, but all of my examples are made in notebooks. I don't use Quick Sheets. So no, for me it's present everywhere, quick sheets, notebooks, documents.
I noticed that with le mechanical pencil it's way less jagged than with the Pen. Even more so with le Staedtler noris digital. Don't know why...
While I really like the RM1 (even with its shortcomings), I am really tempted by the Boox Note Air. The independent devs are providing better support than Remarkable does, while Boox seems to be very responsive.
I was tempted by the Note Air, but the fact that it has a web browser (I'm so easily distracted), and that they haven't (AFAIK) contributed their open source code changes cooled me off on the matter. Also, the stylus they provide is pretty weak.
I should be getting my rM2 in a week, I'll see if I keep it or not.
@@RamLaska The Note Air has a "Do Not Disturb" setting.
@@twospirits411
So does my iPad, bro. I still get distracted 😅
I'm batch 7 and I got my unit just last week and I do not have this problem, or at least not to the extent that some have. Drawing a straight line both horizontally and vertically, for me, results in a straight line with a few "pixels" of smooth ups and downs much like you showed with normal use on the Note Air. I am happy I don't have the problem but I sympathize with those who do have it. You simply don't want to find errors in this magnificent device. Hopefully it actually is a software issue but since some have it and others do not I sadly find it more plausible to be hardware related.
I'm glad to hear that there are units and owners not affected by this issue :)
Idem (batch 8)
Thank you! This was a good video to see. I'm still not a big fan of them doing nothing or not caring but at least they took the time to word it bett
I'm so confused now. I'm in Batch 8. The device should be shipping soon. I wanted to stick with the Remarkable2 because of the writing experience. I won't be writing straight lines, but I do want the letters and other drawings that I do to look nice. My handwriting is bad as it is. I don't need extra jagged lines because it will unreadable then. :(
I had the same reply a week ago.
Me too. It seems more like excuse for not having software engineers
Now from a different angle: is it really a priority or just a frustration that has escalated into a priority for some? It does not bother me that much. I write on the rm2 and that's it. For each its own of course.
A writing oriented device that costs a premium and offers the absolute worst written end results, because of this and aliasing issue, it should be something people are at least aware of it. Downplaying an obvious issue doesn't help anyone.
Mine is still on the way.. crossed fingers, hopefully I don't have jagged lines, because i want to write AND draw on the remarkable :( have to return it if it's affected :(
Considering that a tech guy on the reddit(?) group made a hack for it means its not actually a screen issue its a software issue.
No, it's a hardware calibration issue that can be remedied with software.
Maybe the electromagnetic signals from the pen are too weak , and when you tilt the pen the electromagnetic core on the pen is getting closer to the screen . I remember you tested other pens, do other pens have the same issue? Ofcourse if it is at the receiving end the digitiser film for example is too thin or the glass/digitiser properties might somehow disperse the signal, (a result for having that pen touching on paper effect even over the glass). Again if it is that not sure if Remarkable team will come back to you and give you the answer for marketing reasons.
Same behavior regardless of the pen, unfortunately.
Also they made it perfectly clear in this response that they have no intention of explaining anything further or beyond what was offered here.
@@MyDeepGuide The only way possibly to fix it is to get the mean value for all the scattered points which possibly means that they need to redraw like other OS do (Boox , Boyue etc) (eg bezier algorithm), possibly they think it will be distracting, but again they can disable that if they want. I think you discussed that in a previous video.
@@MyDeepGuide I just now saw the JAGGED LINES FIX with the low pass filter :)
@@MyDeepGuide So the issue that they had was more or less latency vs smooth lines (more real time processing), again they possibly can have some kind of slider option and allow the users to choose (similar to what that guy is doing with the low pass filter, of course what he is doing is more crude but because Remarkable team has control over the UI they could do it a lot more elegantly, but again we know how slow they are developing things ;) )
Hello, thank you for your videos, it really helped me to know a lot about this device! I got mine a few days ago and the battery life made me a bit sad - used the device yesterday first time for school purposes (about 5-7 hours a day with some breaks) and the battery went down for more than 40%. Is it normal? I'm gonna try it today with flight mode on and hope it will improve the battery life more, but yesterday experience made me really sad...
For any device, flight mode helps a lot. Try your mobile phone in flight mode... It lasts a long time, trust me, I have secondary phones in flight mode and just activate to check messages, the battery life is extended by days.
@@Anita95_original I'm gonna try it, but it shocked me because the company just advertised "battery last 2 weeks" without any disclaimer such as "2 weeks with flight mode and usage 3 hours a day" or similar.
@P S Thank you so much! I'll try it :) Just - is there some FB group for RM2 owners? If so, could you send here a link? I would love to join it. Thx!
@P S I have this problem too. I will try to fully discharge and recharge to see if this helps. Jagged lines + poor battery are double trouble.
Maybe the jaggedness is caused because the device isn't sure if the pen is tilted up or down, and thus keeps switching between them which results in jaggedness. Maybe, it's just a guess ^^
Good point somehow for brainstorming.
One decision made by rM was maybe:
More people write than draw, so with cheap hw we can make the most happy.
Always wondered how they detect tilt and why no others use it. I'am interested how this will go on. It's always hard to find a signal in the noise. Would be interesting how close they can be zo the screen fw.
But it's reMarkable, so we will never know.
Remarkable, again, please sell your hw to others like Sony did. And let them write the sw it deserves.
It seems like a hardware issue when only some devices are affected and some only partial. Thats why they wont say they will fix it and wont say its a hardware issue (faulty devices would mean a lot of refunds).
Oh my goodness. I’m very nervous about my remarkable coming soon. Hopefully this week. Hopefully there are no jagged lines.
Hi Voja, I have installed recept on my Rm2, and I can confirm that it makes the lines look a lot smoother. I've set the ring size to 32 (max available from recept). You can use Cygwin www.cygwin.com/ to install recept from your windows machine :)
Remarkable should hire him. I'll test it as I have Linux. You can run Linux from a USB stick on any PC btw.
0:56 130+ words to say "It's a feature." Oy vey.
9:56 I'm pretty sure his install script will run just fine on a Mac, or on Windows under Cygwin or Linux Subsystem for Windows. Actually, if you just read the script, it would be trivial to install on any os with whatever SCP/SFTP client you normally use.
Other than their comment about "thank you for sharing all the details," this looked like the same copy-paste response that other people have gotten when trying to report this issue. So, to me, it's not really any better, nor insightful. Unfortunately. :(
I'm hopeful that I should be getting mine soon, so if the jaggies are troublesome for me, I'll be looking into applying that patch. I haven't looked at the installation steps, but I would imagine it should be possible to do from Windows too, primitive as Windows is ;-)
For me, the response is better because it clarifies two things:
1. They are aware of it and it was a conscious decision on their part
2. They do not consider it a priority at all.
Do you still gonna make the supernote a6x review?
Yes, it's in the works now.
Yay! I bought two RK2 (batch 11 and 12) and now I see this bug, ☹️
No commitment from Remarkable. That hasn’t changed. I believe everyone’s device has the same jagged line problem, its likely writing style that is the difference. Some people naturally write at a tilt, others straight.
I’ve just ordered a remarkable2. Now I am thinking about cancelling. I think that is a poor response to you from them.
Hi Vojia, this is just a suggestion.. I assume you have PC running Windows since you said you did not have a Linux machine. Have you considered just creating a Linux boot flash drive instead. You could run a live boot Ubuntu flash drive without installing Linux on your PC. You can get an Ubuntu OS image from here: ubuntu.com/download/desktop and you can flash the Ubuntu OS image onto a thumb drive using Balena Etcher you can get from here: www.balena.io/etcher/
I had the same reply and it doesn't sound good: defining a real and evident criticism as a "concern" actually looks like "we don't care". I could send my RM2 back the last day of the 30-day return period if they don't come up with a better answer
I was just looking at getting a Remarkable for christmas, but this put me off, like the roumors about a prescription, they already sound like Apple or some other big company that just don't care. I'll get a Onyx instead, as the writing experience was the only thing that made Remarkable special.
Does it do it with the other pen?
Yes
What an arrogant reply from rM! A shame from a customer experience journey point of view.
So true, they could have written the response way better than that.
I do not understand how that is not a priority. Jagged lines are the think that will make me and many other cancel order. Additionally, it seems easy fix if one guy made it better. That fact makes me furious.
Two thoughts: 1. Maybe that's how they pull off the ''low'' writing latency. 2. Maybe the lawyers and financiers have way more clout than the engineers. Ok maybe a third: I'm new to the eInk world, but I've been comparing specs between say the top-tier expensive Lumi and the mid-range affordable Samsung Galaxy Tab S6 Lite and I'm wondering if eInk tablet makers are putting enough *hardware juice* to drive their products.
This can be fixed with software smoothing. Boox does this with great success.
If you have a Windows machine you can basically use Ubuntu Subsystem for Windows.
You can copy the file over manually. The install script just asks you for a smoothing value, and then copies a single file over.
EDIT: It also makes changes to a config file. I missed that until now.
This review is amazing.
The product on the other hand...reMarkable needs to acquired by a bigger company.
Supply chain issues and support will make this device a poor choice for consumers.
You might be onto something here. It wouldn't be the first time that a small startup company's end game business model was to get on someone's radar and get acquired. It's an extremely lucrative strategy for the original company shareholders. So it would be a win-win :)
Handwriting gets jagged on near the bottom. Not sure what that is about.
Blablabla,...thanks.... blablabla... thanks. Translation: We dont care.
I am so relieved I didn t buy their product.