I don't think you've done Jenny's video justice by citing her broken app and bad weather. She makes the argument that even under the best of circumstances this wasn't close to being worth the price tag.
Agreed. The summary here only mentions a tiny fraction of her points as well as not properly explaining how incredibly important the app was. Essentially the app is how the entire multi day experience works. Without it, your entire trip goes down the drain. Eck's description of the video sounds like, at best, someone who didn't watch the video and instead read about it in an article.
yeah i was gonna comment that also. kind of an undercutty remark honestly. Jenny did a 4 hour very detailed video that was pretty even-handed and was obviously created from the perspective of someone who WANTS to love the hotel. She was obviously disappointment by the experience, and SHE EXPLAINED WHY IN GREAT DETAIL. The janky app was a big part of her complaint, yes, because that was supposedly the hub for the game you just payed $6000 to play. So it's kind of a big deal?! Also, she never blamed the weather on disney jfc.
I'm really glad to see someone else commenting on this. What a strange thing to focus on, the bad weather. Like... that wasn't part of her review. Period. It comes up tangentially, maybe three times? There was so much more her review focused on like the absurdly small rooms, not being given legit refunds until she uses her social media weight, the insane pacing, oh how about *being made to use your own paid Disney+ account in a supposed luxury resort you're paying $6000 for* ?? Really smells like trying to undercut her criticisms.
It paid off in the sense that it was an enjoyable experience for those who went through it, but not in the sense of being sustainable because not enough people can afford it. He just needs to choose better wording
THE THING IS, from the sound of it, it COULD have worked, if they actually thought it through, had better scenery and maybe started smaller. 48 hours is a LOT. if it was shorter, like say. you are on a 4 hour strip on a startship vessel. you are an agent of the rebelion and your job is making sure the supplies arrive safely. in those 4 hours you need to solve puzzles, find people to talk to. there is a room for you for those 4 hours you can rest at. but it is NOT A HOTEL. and because its 4 hours, they can change things quicker, fix things, get more people to experience it. they went TO FAAR
@@Just_FlipyIt was way too expensive to reach a wide enough audience to work and to make it cheaper would have only made it worse. It just didn’t make economical sense and idk why they thought it would.
Awe man, I don't doubt her honesty. Being on the inside is a huge privlidge, and seeing your effort figuratively go down by the stern sucks ass, but the responsibility she has to her fellow crew members in representing the good work they'd done to make the best experience they could is important. Speaking up about who did what, and even where the fault in the project may lie, means the talent that deserves to find a new project get to keep it on their resume without it all feeling dismissed as "that star wars hotel".
Spending $6,000 to stay stuck in an enclosed building for 2 days sounds like a prison for the rich even if you had entertainment, food, and drinks provided. It's also nuts how the concept art depicted the hotel being packed but it was a far cry from what it really was. I really doubt Disney will ever admit it was a mistake because they're trying hard to cater to the ultra rich and suck out whatever money they can from their guests while letting their overcrowded parks go to shambles.
Using "bad weather" to down play what was wrong with the hotel, is just wrong. It happened to be bad weather, but in a 4 hour long video, that is not her main complaint about the experience.
@@billybob7135 Imagine what else you could do, even for Just 3 days in your free time. Or Just spend a lot less Money and Just live life. You dont need to pay 6k for 2 nights to enjoy Yourself
the bad weather bit was more to underline the faulty umbrellas they were given and the fact that the phone activity they were sopposed to be doing that day pretty much didnt account for that.
Agreed. Eks edit here about the rain is disingenuous as Jenny's video covered so many business aspects. The "We Were Robbed" chapter really made that point.
@@DrFranklynAndersonnot eveyone in forever online. Let’s be real eveyone with spending money is older and doesn’t follow along with everything. 5K can be a down payment on something or be just chump change depending on where you are. Also when some people spend a lot of money it just means to them they can do what they want when they want. That’s what freedom is to some people. And spending 5K on a short hotel stay with every minute planned out surprisingly to them was probably a nightmare scenario. Just playing devils advocate here.
@@DrFranklynAnderson I imagine it’s a lot of people with too much money, who just want to say they did the thing, without any care for what it is. It’s why people spend huge amount of money on like, super expensive liquor and stuff. The item itself is the achievement, not the experience.
@@DrFranklynAnderson5000?! You’re kidding. 5000 was one of the DRINKS! The hotel was more in the millions. The real slip up here was trying to build the ultimate Star Wars hotel experience, and then marketing it solely to the 1%, most of whom I doubt would be into this
"What do you think?" I've watched Jenny's video twice, and I think the points about the datapad being buggy and the bad weather were almost nonexistent complaints from Jenny. In fact, in regards to the datapad her biggest complaint is that it's not immersive. Completing quests doesn't do anything, regardless if it is a real life prop doing nothing or collected items having no functional use. Just only scanning QR codes. As for the bad weather, the Venus trap umbrellas highlighted how cheap things were.
The YTber didn't just had problems with the app, or bad weather. That's quite reductive. The videos spoke for itself. The whole hotel had a subpar design (ie. ultra cheap) and most of the "activities" command second hand embarrassment for anyone older than a 10yr kid, nevermind how small the rooms were. It wasn't "just a PR failure", the whole concept lacked funding, charm/character, nevermind a clear vision on what it wanted to be, other than a Whale trap, sprinkled by paid influencers. The staff were never part of the problem.
Not to mention most of the guests couldn't get the app to work properly. Blaming "well they did it wrong" if you paid $6,000 for an experience it should have been tested.
@@KevinJDildonikif you did something wrong, for the price you paid? you should be able to be granted a technology that at least has a question mark button to do it right
They didn't have a proper whale trap since they didn't tell Jenny all the amenities they had to offer. She didn't hear about the private photographer and consequently didn't have one on her trip.
@richardarriaga6271 Worse, she paid for the roaming photographer service which Disney scrapped when they transferred all photographers to the private shoots, and refused to refund her until after she tweeted about it. Anyone else without a large following just got straight up robbed.
I’d recommend everyone and anyone who’s interested about the Star Wars galactic starcruiser story to watch Jenny’s video as she goes incredibly in-depth and is the prime target audience for adults. She dives head-first into being part of a story playing her part and everything.
Jenny's video was 4 hours and it was very detailed about all of the hotel's failings and how much more they could've done to justify the price, and yet when mentioning it you focus more on...bad weather than anything else? When that was something very minor and obviously not under anyone's control? I find that hilarious
I mean, that's lovely, but I watched Jenny's review the other day and it's pretty clear that this person is talking complete rubbish. Defending something they presumably believed in, but was a terrible experience for many visitors. At the end of the day, if everyone loved it, it'd still be open. They should learn from that, not pretend all their guests were wrong.
"Reviews were overwhelmingly positive." According to what site, I wonder. Also, the fact that it closed less than a year after opening is, to me, rather telling.
No point in leaving bad reviews anymore when they get ignored, deleted, and you face retaliation in this day of age. You just have to rely on word-of-mouth and good judgement to avoid getting suckered.
Jennys video was a really fascinating deep dive into why galactic star cruiser was such a weird experience, the problem with the app was it was how a lot of the “missions” in the hotel were assigned to guests and was supposed to track interactions with the actors which would put them on certain story paths. For Jenny though this completely failed and she was unable to experience large parts of the story and didn’t get the path she wanted, instead being randomly assigned one which sort of ruined the whole point Other complaints were they were constantly rushing around being asked to do stuff which was both exhausting and meant they couldn’t fully enjoy things like the food and drink, they also got assigned random tasks during their dinner reservation and a lot of the games guests were asked to do were incredibly basic and uninteresting. I recommend the video if you have the time to kill it’s quite interesting
Yeah, it's not like the app being buggy is a minor concern. The entire fucking premise of the experience hinges on that app to function. Without it, the whole thing breaks and you don't get the advetised interactive story. You might as well have just set $6000 on fire.
The problem with the Galactic Star Cruiser is that Disney priced their core audience out of being able to afford it. And whatever spin they try to put on this, charging $5-6k for a two night stay in a hotel is nothing short of extortionate. I don't care if all the food, non-alcoholic drinks and entertainment was included in the price. I'm from the UK and I can enjoy a fortnight in the Caribbean in an all-expenses-paid resort, including flights, hotel, food, non-alcoholic drinks, entertainment, gym, services and much more, have money to enjoy excursions, rent a car and still return home with change in my pocket for less than that. Calling the Star Cruiser a premium experience just doesn't cut it. Disney tried to milk their customers for all they were worth and it came back to bite them on the arse.
@@richardarriaga6271 I love that the equivalent price point gets you the ultra deluxe suite with a veranda on the fanciest cruise package. While the Star Wars hotel gets you a lower mid tier college dorm room to share.
I think the main problem is that the price is similar to a college tuition. I think it would be much better off as a hotel and it has a Sabbacc table along with its own cantina
It's a 48+ hour theatre event, marketing that so people want it is tricky. You could sell it as it is, a huge LARP; but that involves patrons understanding it.
This is a pretty disappointing take on what was an extremely well thought-out and structured argument by Jenny. The writing is on the wall with Molly's motivations. It really seems like this video was made after reading the article but not taking the time with the true primary source.
The article was basically what you would expect: a corporate sellout gushing over the hotel and bringing up points that are either already addressed in jennys video, irrelevant, or straight up not factual
On paper is sounds like a great idea, but elements like a long script, boring intermissions in between stories, and let’s not forget all the stress the staff has to go through acting for 3 days straight. Just too ambitious even for Disney Imagineering.
I think it just boils down to them trying way too hard. They made a Hotel into a theme park attraction. Really, wtf is Rey and Kylo doing stumbling into a Saber Duel on some random civilian star liner? Why go to the trouble of having the entire Staff act like you're literally in the Star Wars universe while also expecting them to perform the regular jobs of a Hotel Staff? I'd just want to go to a Star Wars themed Hotel, not a Hotel in Star Wars.
I would prefer going to a hotel in starwars than a starwars hotel. If there's one thing starwars does it's the rememberberry blast that gets samey anywhere you go and gets glaringly annoying.
They didn't try. The Jenny Nickelson video showed the scavenger hunt in the theme park was just scanning some QR codes. Despite spending time with the actors, the app didn't improve her affinity with First Order and randomly gave her missions. It gave her a timed event during her scheduled dinner. She was stuck behind a pillar during a dinner show. The hotel had less interaction with the environment than a Kim Possible theme park from 15 years ago.
This just reinforces my thought that it should have been a Space Camp/Aviation Challenge-type facility with even a murder mystery type (though not that exactly) vibe. Give the guests a mission, goal or quest to complete, have extended mission simulations that they can play through, and a mysterious traitor aboard that they have to find/route out. With the basic facility up they could have even had different era weeks by having the staff dress up for the correct era (prequel, OT, Sequel). Even the simulators could we swapped out as the theme changed. They could have even had special "bad guy" weeks where guests could play as imperials, separatists, or the First Order. Instead, they marketed it like a cruise ship with a star wars theme.
Ummm... summarising Jenny Nicholson's 4 HOUR EXPLANATION down to app didn't work and bad weather is disgusting "journalism" to witness such bad disinformation it makes me wonder if Disney paid you. She said ALOT more in her 4 hours than the app didn't work and the weather was bad. She compared the prices to other luxury hotels, she explained how lame the interactive parts were, how tiny the windows to "space" were, everything about the experience looked cheap and rushed for maximum profit. Pretty close to unsubscribing for that lazy and downright dishonest summary of Jenny's issues with it.
It's an engagement tactic. Every comment someone makes about that "mistake" is another comment, which drives the algorithm. Totally on purpose, part of the youtube game
If they had done a hotel with a Naboo theme or even with you at the republic capital being able to overlook coruscant than it might've worked. I think Naboo would've worked best. It would be great for kids and parents. You could have many activities and even water activities to entertain them.
Probably could’ve worked still being set in the sequel timeline with a huge cut to the price, had food and drinks you pay for, and some small experiences but Disney seems to be really good at messing Star Wars up
Feels like this isn’t breaking silence because I guarantee these people probably had to sign an NDA. Disney is very good on those.. This sounds like somebody was given a script and what to say
I get that the cast would be really into it. I know someone who is a cast member at a murder mystery dinner show place and is very very into their entire experience and absolutely loves it. I've gone and can't believe how stupid it is. I've wondered why they wouldn't get tired of it, but they are really into interacting with the audience and how much better that is than doing a theatre production that they repeat the same lines night after night. I think that whole concept takes a certain type of person and it doesn't appeal to everyone - especially those who either aren't really into Star Wars or who don't like being around that many people constantly.
in this case, and with 3000 per guest, I would expect that a wookie or stormtrooper would follow me around and feed me morsels while I scan the damned qr codes
Uh, no. The entire experience of performing the activities, which were the main draw, was dragged to hell by so many corporate-mandated cut corners and bad design that no amount of changes to the theme could save it. If you hate the sequels, fine, but being locked out of game play by a broken system and crammed into a massively overpriced tiny room would always suck no matter which trilogy it was themed after.
I'll be generous and say it was only the second biggest mistake. The first is probably screwing themselves over during construction so they had no way to expand room size or add more rooms to lower the price later and try to salvage it. But yeah, OT setting would have lived a bit longer.
The whole thing was so well thought out that they didn't even take into account the sight lines in the space the show was in so you could get stuck behind a pillar and not see a thing. It shows how far Disney has fallen. That kind of thing never would have happened when they employed serious professionals who took every little thing into account when creating an attraction.
Im sorry but 49 reviews is not enough to say it was truly a good experience, that poll pool is just to small to matter. It is a good sign but its not concrete.
Bad weather and a broken app? Did you watch the rest of her video? Kind of does a disservice to how poor of an experience the actual hotel portion of her trip was.
2 reasons why my desire to experience a Star Wars themed hotel and experience declined exponentially the more I learned about it: 1) price, insanely high, and 2) all based on the Sequels. Your 30-65 (those being the ones that could possibly afford such extravagance) grew up on the Original and Prequel trilogies, and in general have been either disapproving or at the least "meh" about the Sequel trilogy, yet that is all we're given not just with Galactic Starcruiser, but Galaxy's Edge in general. I would go broke if it at least had elements from the first 6 movies, but shoving the Sequels down our throats will keep me from shelling out.
My sister and a few of her friends went to Galactic Starcrusier not long before it closed. She had nothing be praise for the staff, their commitment to their characters and assistance to the guest she said were 10/10...but everything else about it was very mid according to her and not remotely worth the price, and she's a die hard Star Wars fan and what many would call a "Disney Adult". So when even she was willing to admit it wasn't worth the price, I knew that meant it was bad.
Gonna be real Eck, trying to sum-up Jenny's video in a few seconds is a large disservice, and non-representative of her actual complaints. I won't repeat the points so many others have made, just that it was a poor decision.
A few sets like “blasting out of Mos Eisley” where you would shoot your way to the Millennium Falcon as deckhands accompanying a Han and Chewie actor would have been fun. Maybe one set for kids and one for teens and adults with weapons that register hits on stormtroopers. Not movie accurate but would make a good memory. Maybe rotate the scenario.
We were lucky enough to go and have an awesome experience. That experience was due to folks like Molly (if not she herself). Yet Jenny's critiques are absolutely on point (though I think she was a bit dismissive of the datapad game - even if her criticisms on it have solid basis). I just wish Jenny didn't have to fork out so much for a lesser experience that we got out of it. Both Molly and Jenny point out the failure in marketing - the failure to connect about what this experience was about. All I see is "$6k" and "cement coffin without windows." Some of that is just hate on Disney. But it's by far mostly a failure by Disney. We've all seen their promotion videos. And not to put too fine a point on it - but Jenny's critique does outline where Disney provided a corner-cutting experience for all. And yes. It was very expensive. We don't regret it. But I wouldn't try to convince someone to fork over that kind of fee themselves.
Yeah, I'm gonna echo the sentiment here that you're very much misleading and disingenuous with the Jenny Nicholson video. I've watched it, it is far, FAR more than a mere complaint about rain, or some app bugs. It's a whole showcase of how trying to cut costs and overmanage entertainment ultimately seeps throught the cracks, and the price tag doesn't justify it at all. As for "but it's got good reviews" - this is based on 50 reviews, all of which very, VERY likely have some serious bias due to the expense. It's hard to admit that something to the tune of $6k+ may have not been worth it...
Working with the Walt Disney company i would say even with all the accommodations of food and tickets it still doesn't make up for the price point. Cast members are paid really low, food quality from the distributors are dirt cheap and the quality is far from good.
I went on Starcruiser with my two best friends and had an absolute blast. I would describe it as a LARP if I had to pin it down, though even that doesn’t do it complete justice. I think its biggest issue was the poor marketing. I definitely don’t regret doing it, as it was one of the most unique experiences of my life.
I went on Starcruiser with my two best friends and had an absolute blast. I would describe it as a LARP if I had to pin it down, though even that doesn’t do it complete justice. I think its biggest issue was the poor marketing. Also, you had to be willing to play along with the cast to get the most out of it. I could definitely see someone that didn’t having not the best time. I definitely don’t regret doing it, as it was one of the most unique experiences of my life.
I was on the cruiser and I agree completely that it was mis-advertised. It was very fun, but I did think it would just be a heavily themed hotel. Unlike some others I’m sure, I’m a big Star Wars fan was more excited about this development than surprised. The food was good, activities were fun and I think it was pretty awesome.
Boiling Jenny's video down to "app issues" and "bad weather" is overly simplistic and dips into straight up dishonesty. The video is 4 hours long and the weather was one or two sentences mentioned in a whole section dedicated to the disappointing game play at the galaxy's edge excursion. And those "app issues" were her not getting to experience almost all of the advertised role play. Which was the whole point of the hotel experience.
Jenny's video was more than just a messed up app and bad weather. This feels made in bad faith with the goal of making the Starcruiser look less bad than it was.
Having watched Jenny Nicholson’s recent video on the whole thing, my main takeaway is that it was a pretty interesting and ambitious idea, just very poorly executed with a lot of cut corners.
Yeah this video is really dishonest framing Jennys views as simple as her pointing out the app issues and bad weather is not what she was saying. She did a full deepdive into why this entire experience was not worth the money and Molly sounds like an executive doing damage control.
Most people couldn't and even if they could, there's far better things to spend/save $5,000 or more. It was doomed to fail, especially with how high inflation is now.
I'm sure the cast worked very hard. I'm sure they gave their all. They always do. But the experience was marketed to be more than it turned out to be. I just feel like it was a victim to big ideas... good ideas... and then the Disney cutbacks always come. Much like Galaxy's Edge.
I wish I SSSSOOOOOO wish I could have gone but I wasn’t able to go it way WWWWWWWWWWWWWWWWWWWWWAAAAAAAAAAAAAAAAAAAAAAAAAAAAYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY OVER MY BUDGET!
@@richardarriaga6271 I haven’t seen that specific video but I have seen many videos on it not only did it look good like REALLY good I’m still sad I wasn’t able to do it because it was cannon and so no matter how bad it is I’m sad I didn’t do it
This is set in the Disney`s sequel trilogy era, am I right? SO WHY THE FUCKING HELL WOULD I EVER GO THERE?! Even if it was free I wouldn`t put myself through this bullshit. You would have to pay me to go there.
Want ultamite star wars experience? Just USE YOUR IMAGINATION. Its cheap and more interesting. Plus you can choose which trilogy rather than Disney deciding for you.
Well, whose fault is it that people misunderstood the experience. If people online call it "the Star Wars Hotel", I'd go in expecting a Hotel with a Star Wars theme, not an interactive experience. I may do my research to learn otherwise ahead of time, but you can't expect every single one of your customers to do that. Customer expectations need to be set properly and realistically from the start.
I just want a hotel that looks like a ship in star wars. A star destroyer. I can come and go as i please. Dont have to be forced to perform with actors. Cant Disney give us that. I guess its not enough magic.
People who were interested in this should just play a star wars tabletop RPG like fantasy flight or SW5E. It's more fun and costs about 6,000 dollars less.
I think it’s hilarious that Disney (or people influenced by Disney in some way) spend so much time defending a project which is SHUT DOWN. I think 2 of the most important things Jenny established 1). If the hotel was geared at nerds, that was her. And didn’t hit the mark. 2). It was a failure, and the proof is IT WAS SHUT DOWN.
I thought it was awesome, but it would not have been as such if you just sat back and watched. You had to get involved! It really was like being in a movie... It's hard to explain. I did see people that weren't dressed up just looking bored and sitting on the sidelines, and that is what I suspect happened to Jenny.
Развлечения
I don't think you've done Jenny's video justice by citing her broken app and bad weather. She makes the argument that even under the best of circumstances this wasn't close to being worth the price tag.
Agreed. The summary here only mentions a tiny fraction of her points as well as not properly explaining how incredibly important the app was. Essentially the app is how the entire multi day experience works. Without it, your entire trip goes down the drain.
Eck's description of the video sounds like, at best, someone who didn't watch the video and instead read about it in an article.
That was done on purpose. The video wants to make it sound like she is petty because of bad weather.
yeah i was gonna comment that also. kind of an undercutty remark honestly. Jenny did a 4 hour very detailed video that was pretty even-handed and was obviously created from the perspective of someone who WANTS to love the hotel. She was obviously disappointment by the experience, and SHE EXPLAINED WHY IN GREAT DETAIL. The janky app was a big part of her complaint, yes, because that was supposedly the hub for the game you just payed $6000 to play. So it's kind of a big deal?! Also, she never blamed the weather on disney jfc.
Yeah, wondering if Disney paid this guy now, sad if he's become a shill.
I'm really glad to see someone else commenting on this. What a strange thing to focus on, the bad weather. Like... that wasn't part of her review. Period. It comes up tangentially, maybe three times? There was so much more her review focused on like the absurdly small rooms, not being given legit refunds until she uses her social media weight, the insane pacing, oh how about *being made to use your own paid Disney+ account in a supposed luxury resort you're paying $6000 for* ??
Really smells like trying to undercut her criticisms.
Framing Jenny's criticism as just "bad weather" and "app issues" is outrageously dishonest.
Even framing the staff's shift changes while guests are forced to scan qr codes as a "segment" 😂
Yeah, she literally left no stone unturned
I was about to say that
Jenny made a bad video, its not good just because its obnoxiously long
@@slowazzd2165 Disney ain't going to suck you off mate.
“It must have payed off”
It literally went out of business.
And after only 18 months! It crashed and burned almost immediately after the first wave of influencers and theme park Vloggers ended.
It paid off in the sense that it was an enjoyable experience for those who went through it, but not in the sense of being sustainable because not enough people can afford it. He just needs to choose better wording
molly sounds more like an executive's assistant trying to do damage control
THE THING IS, from the sound of it, it COULD have worked, if they actually thought it through, had better scenery and maybe started smaller.
48 hours is a LOT. if it was shorter, like say. you are on a 4 hour strip on a startship vessel. you are an agent of the rebelion and your job is making sure the supplies arrive safely. in those 4 hours you need to solve puzzles, find people to talk to. there is a room for you for those 4 hours you can rest at. but it is NOT A HOTEL.
and because its 4 hours, they can change things quicker, fix things, get more people to experience it. they went TO FAAR
@@Just_FlipyIt was way too expensive to reach a wide enough audience to work and to make it cheaper would have only made it worse. It just didn’t make economical sense and idk why they thought it would.
Awe man, I don't doubt her honesty.
Being on the inside is a huge privlidge, and seeing your effort figuratively go down by the stern sucks ass, but the responsibility she has to her fellow crew members in representing the good work they'd done to make the best experience they could is important. Speaking up about who did what, and even where the fault in the project may lie, means the talent that deserves to find a new project get to keep it on their resume without it all feeling dismissed as "that star wars hotel".
@@Just_FlipyI think they should have also just made it a lot clearer that it was basically a 48-hour larp experience
Spending $6,000 to stay stuck in an enclosed building for 2 days sounds like a prison for the rich even if you had entertainment, food, and drinks provided. It's also nuts how the concept art depicted the hotel being packed but it was a far cry from what it really was. I really doubt Disney will ever admit it was a mistake because they're trying hard to cater to the ultra rich and suck out whatever money they can from their guests while letting their overcrowded parks go to shambles.
Using "bad weather" to down play what was wrong with the hotel, is just wrong. It happened to be bad weather, but in a 4 hour long video, that is not her main complaint about the experience.
To be fair, if you pay thousands of dollars for a couple of nights, you should expect perfection.
@@billybob7135 Imagine what else you could do, even for Just 3 days in your free time. Or Just spend a lot less Money and Just live life. You dont need to pay 6k for 2 nights to enjoy Yourself
You didn’t watch her video then. She goes into entertaining detail why the “hotel” failed and she is spot on in her criticisms.
the bad weather bit was more to underline the faulty umbrellas they were given and the fact that the phone activity they were sopposed to be doing that day pretty much didnt account for that.
@@billybob7135 what are they supposed to do? Make it stop raining? You sound insufferable
"molly" called it the Star Wars: Galactic Starcruiser, and an immersive experience, which is basically proof that they were paid by disney to say that
Good catch.
I watched all 4 hours of Jenny's Video. She really knows how to tell a story.
Agreed. Eks edit here about the rain is disingenuous as Jenny's video covered so many business aspects. The "We Were Robbed" chapter really made that point.
Agreed. The video was incredibly in depth. Implying that she just talked about one small technical error and some rain is incredibly misleading.
When she was behind the pillars at the dinner show was probably the best.
Jenny Nicholson is too powerful. She must be contained.
She also completely debunked every point this person made
If your ever feeling down remember that no one at Disney thought of including a lazer tag in there star wars interactive LARP.
Some poor intern had to write a fluff piece to save face for the mouse after a RUclipsr tore their overpriced theme hotel a new one.
After it had already failed to boot 🤦♂️
If people fundamentally misunderstand the experience, that is a failure of the marketing, not the consumer.
I dunno, how do you spend $5,000 to visit a Star Wars LARP hotel only to show up and not understand that it’s a LARP hotel??
@@DrFranklynAndersonnot eveyone in forever online. Let’s be real eveyone with spending money is older and doesn’t follow along with everything. 5K can be a down payment on something or be just chump change depending on where you are. Also when some people spend a lot of money it just means to them they can do what they want when they want. That’s what freedom is to some people. And spending 5K on a short hotel stay with every minute planned out surprisingly to them was probably a nightmare scenario. Just playing devils advocate here.
@@DrFranklynAnderson I imagine it’s a lot of people with too much money, who just want to say they did the thing, without any care for what it is.
It’s why people spend huge amount of money on like, super expensive liquor and stuff. The item itself is the achievement, not the experience.
@@DrFranklynAnderson5000?! You’re kidding. 5000 was one of the DRINKS! The hotel was more in the millions.
The real slip up here was trying to build the ultimate Star Wars hotel experience, and then marketing it solely to the 1%, most of whom I doubt would be into this
@@DrFranklynAnderson I'd say it starts with everyone calling it a "hotel."
"What do you think?"
I've watched Jenny's video twice, and I think the points about the datapad being buggy and the bad weather were almost nonexistent complaints from Jenny.
In fact, in regards to the datapad her biggest complaint is that it's not immersive. Completing quests doesn't do anything, regardless if it is a real life prop doing nothing or collected items having no functional use. Just only scanning QR codes.
As for the bad weather, the Venus trap umbrellas highlighted how cheap things were.
The YTber didn't just had problems with the app, or bad weather. That's quite reductive. The videos spoke for itself. The whole hotel had a subpar design (ie. ultra cheap) and most of the "activities" command second hand embarrassment for anyone older than a 10yr kid, nevermind how small the rooms were. It wasn't "just a PR failure", the whole concept lacked funding, charm/character, nevermind a clear vision on what it wanted to be, other than a Whale trap, sprinkled by paid influencers. The staff were never part of the problem.
Not to mention most of the guests couldn't get the app to work properly. Blaming "well they did it wrong" if you paid $6,000 for an experience it should have been tested.
@@KevinJDildonikif you did something wrong, for the price you paid? you should be able to be granted a technology that at least has a question mark button to do it right
They didn't have a proper whale trap since they didn't tell Jenny all the amenities they had to offer. She didn't hear about the private photographer and consequently didn't have one on her trip.
@richardarriaga6271
Worse, she paid for the roaming photographer service which Disney scrapped when they transferred all photographers to the private shoots, and refused to refund her until after she tweeted about it. Anyone else without a large following just got straight up robbed.
Hilarious how Disney is so upset about this girl exposing how crappy something they already shut down was.
bro didn't watch the video
Especially since she praised all the effort the staff put into it, but said everything else was bad.
Because it will kill their loyal customer's excitement for the next big project
“A majority of reviews” bruh there are only 50 of them, that says more than the rating.
I’d recommend everyone and anyone who’s interested about the Star Wars galactic starcruiser story to watch Jenny’s video as she goes incredibly in-depth and is the prime target audience for adults. She dives head-first into being part of a story playing her part and everything.
A hotel like this had SO much potential but they majorly effed it up
Keeping it under the sequel trilogy was the problem. It should’ve been more of a post Empire storyline
Changing it to a prequel or original trilogy would've been the start, and then more importantly lowering the god damn prices.
How odd this happened not too long after the Jenny Nicholson video…
Things on Star Wars and internet happen because of Jenny Nicholson, judging by the delivery complaints she shared on her video 😅
Jenny's video was 4 hours and it was very detailed about all of the hotel's failings and how much more they could've done to justify the price, and yet when mentioning it you focus more on...bad weather than anything else? When that was something very minor and obviously not under anyone's control? I find that hilarious
I mean, that's lovely, but I watched Jenny's review the other day and it's pretty clear that this person is talking complete rubbish. Defending something they presumably believed in, but was a terrible experience for many visitors. At the end of the day, if everyone loved it, it'd still be open. They should learn from that, not pretend all their guests were wrong.
0/10 Mentioned Jenny’s video, but not the fact that she was sat behind a pole.
"Reviews were overwhelmingly positive."
According to what site, I wonder.
Also, the fact that it closed less than a year after opening is, to me, rather telling.
Yeah. Totally isn’t a site that shoots down bad reviews if you pay them enough lol
No point in leaving bad reviews anymore when they get ignored, deleted, and you face retaliation in this day of age. You just have to rely on word-of-mouth and good judgement to avoid getting suckered.
@@theforgeryttv6449Given how Disney seems to be declining in quality, getting banned seems like a privilege.
Jennys video was a really fascinating deep dive into why galactic star cruiser was such a weird experience, the problem with the app was it was how a lot of the “missions” in the hotel were assigned to guests and was supposed to track interactions with the actors which would put them on certain story paths.
For Jenny though this completely failed and she was unable to experience large parts of the story and didn’t get the path she wanted, instead being randomly assigned one which sort of ruined the whole point
Other complaints were they were constantly rushing around being asked to do stuff which was both exhausting and meant they couldn’t fully enjoy things like the food and drink, they also got assigned random tasks during their dinner reservation and a lot of the games guests were asked to do were incredibly basic and uninteresting. I recommend the video if you have the time to kill it’s quite interesting
Yeah, it's not like the app being buggy is a minor concern. The entire fucking premise of the experience hinges on that app to function. Without it, the whole thing breaks and you don't get the advetised interactive story. You might as well have just set $6000 on fire.
Every single employee had to memorize 60 hours of dialogue??! F out of here
Jenny Nicholson’s four hour review is the greatest review about it imo lol, so damn brutal and good
The problem with the Galactic Star Cruiser is that Disney priced their core audience out of being able to afford it. And whatever spin they try to put on this, charging $5-6k for a two night stay in a hotel is nothing short of extortionate. I don't care if all the food, non-alcoholic drinks and entertainment was included in the price. I'm from the UK and I can enjoy a fortnight in the Caribbean in an all-expenses-paid resort, including flights, hotel, food, non-alcoholic drinks, entertainment, gym, services and much more, have money to enjoy excursions, rent a car and still return home with change in my pocket for less than that. Calling the Star Cruiser a premium experience just doesn't cut it. Disney tried to milk their customers for all they were worth and it came back to bite them on the arse.
Jenny did compare it to a Disney cruise and it definitely was a worse value. Especially since cabin space is at a premium on a boat.
He said fortnite😹😹😹😹😹😹😹😹😹😹😹😹😹😹😹😹😹
@@richardarriaga6271
I love that the equivalent price point gets you the ultra deluxe suite with a veranda on the fanciest cruise package. While the Star Wars hotel gets you a lower mid tier college dorm room to share.
I love Star Wars but ain’t no way I’m paying that much for it.
Maybe if it was actually good but that would take years of me saving money lol
How much is it? Id pay no more than 1k per person for all included
@@Deltasquadformingup look it up?
Remember, 2 dollars per person per minute 😂
The hotel failed because it was too damn expensive. It was literally $2000 per person per night.
I think the main problem is that the price is similar to a college tuition. I think it would be much better off as a hotel and it has a Sabbacc table along with its own cantina
Eck sounds like the Ranats (disney) paid him off to do damage control for their crashing starcruiser.
It's a 48+ hour theatre event, marketing that so people want it is tricky. You could sell it as it is, a huge LARP; but that involves patrons understanding it.
Except the LARP parts were incredibly poorly implemented.
This is a pretty disappointing take on what was an extremely well thought-out and structured argument by Jenny. The writing is on the wall with Molly's motivations. It really seems like this video was made after reading the article but not taking the time with the true primary source.
can you spell S H I L L
You're not getting an invite to the next big Disney Star Wars thing.. just stop it
Shill! That's the word I was looking for.
I'm sorry, maybe if I I read Molly's article or whatever. I would understand it a bit more, but Jenny was just so thorough.
The article was basically what you would expect: a corporate sellout gushing over the hotel and bringing up points that are either already addressed in jennys video, irrelevant, or straight up not factual
On paper is sounds like a great idea, but elements like a long script, boring intermissions in between stories, and let’s not forget all the stress the staff has to go through acting for 3 days straight. Just too ambitious even for Disney Imagineering.
Anyone interested in the Galactic StarCruiser and what went wrong should watch Jenny Nicholson's new video that goes in depth into all of this.
I think it just boils down to them trying way too hard. They made a Hotel into a theme park attraction. Really, wtf is Rey and Kylo doing stumbling into a Saber Duel on some random civilian star liner? Why go to the trouble of having the entire Staff act like you're literally in the Star Wars universe while also expecting them to perform the regular jobs of a Hotel Staff? I'd just want to go to a Star Wars themed Hotel, not a Hotel in Star Wars.
I would prefer going to a hotel in starwars than a starwars hotel. If there's one thing starwars does it's the rememberberry blast that gets samey anywhere you go and gets glaringly annoying.
They didn't try. The Jenny Nickelson video showed the scavenger hunt in the theme park was just scanning some QR codes. Despite spending time with the actors, the app didn't improve her affinity with First Order and randomly gave her missions. It gave her a timed event during her scheduled dinner. She was stuck behind a pillar during a dinner show. The hotel had less interaction with the environment than a Kim Possible theme park from 15 years ago.
This sure sounds like someone from Disney wanted to downplay its failure.
This just reinforces my thought that it should have been a Space Camp/Aviation Challenge-type facility with even a murder mystery type (though not that exactly) vibe. Give the guests a mission, goal or quest to complete, have extended mission simulations that they can play through, and a mysterious traitor aboard that they have to find/route out. With the basic facility up they could have even had different era weeks by having the staff dress up for the correct era (prequel, OT, Sequel). Even the simulators could we swapped out as the theme changed. They could have even had special "bad guy" weeks where guests could play as imperials, separatists, or the First Order. Instead, they marketed it like a cruise ship with a star wars theme.
Ummm... summarising Jenny Nicholson's 4 HOUR EXPLANATION down to app didn't work and bad weather is disgusting "journalism" to witness such bad disinformation it makes me wonder if Disney paid you. She said ALOT more in her 4 hours than the app didn't work and the weather was bad. She compared the prices to other luxury hotels, she explained how lame the interactive parts were, how tiny the windows to "space" were, everything about the experience looked cheap and rushed for maximum profit. Pretty close to unsubscribing for that lazy and downright dishonest summary of Jenny's issues with it.
It's an engagement tactic. Every comment someone makes about that "mistake" is another comment, which drives the algorithm. Totally on purpose, part of the youtube game
@@sean668 unsubbed for shilling
If they had done a hotel with a Naboo theme or even with you at the republic capital being able to overlook coruscant than it might've worked. I think Naboo would've worked best. It would be great for kids and parents. You could have many activities and even water activities to entertain them.
Probably could’ve worked still being set in the sequel timeline with a huge cut to the price, had food and drinks you pay for, and some small experiences but Disney seems to be really good at messing Star Wars up
@@CthulhuwarlordAnd people complain about Game of Thrones. They planned the hotel the way they planned the sequels.
The $50 Vader Immortal VR game is 1/60th the price but 1000x as good a Star Wars experience as the Galactic Starcruiser
Feels like this isn’t breaking silence because I guarantee these people probably had to sign an NDA. Disney is very good on those..
This sounds like somebody was given a script and what to say
I get that the cast would be really into it. I know someone who is a cast member at a murder mystery dinner show place and is very very into their entire experience and absolutely loves it. I've gone and can't believe how stupid it is. I've wondered why they wouldn't get tired of it, but they are really into interacting with the audience and how much better that is than doing a theatre production that they repeat the same lines night after night. I think that whole concept takes a certain type of person and it doesn't appeal to everyone - especially those who either aren't really into Star Wars or who don't like being around that many people constantly.
But all the “interactions” were artificial as Jenny points out in great and fantastic detail.
I remember seeing something about how guests weren’t allowed to finish eating when the narrative interrupted meals.
in this case, and with 3000 per guest, I would expect that a wookie or stormtrooper would follow me around and feed me morsels while I scan the damned qr codes
Honestly if they made a few cantinas and bars around the place and made it cost a lot less it could've been better
They really should’ve just built a Star Wars hotel
@@The_og_moonwalker amen
Biggest mistake they made was basing it on the sequels...
No matter how much we hate 5k is still 5k
This 100%. If it had been OT themed, I'd have basically lived there
Uh, no. The entire experience of performing the activities, which were the main draw, was dragged to hell by so many corporate-mandated cut corners and bad design that no amount of changes to the theme could save it. If you hate the sequels, fine, but being locked out of game play by a broken system and crammed into a massively overpriced tiny room would always suck no matter which trilogy it was themed after.
I'll be generous and say it was only the second biggest mistake. The first is probably screwing themselves over during construction so they had no way to expand room size or add more rooms to lower the price later and try to salvage it.
But yeah, OT setting would have lived a bit longer.
"It must have paid off"
Except that the hotel closed lol.....
I hope she was payed very well for her Job
The whole thing was so well thought out that they didn't even take into account the sight lines in the space the show was in so you could get stuck behind a pillar and not see a thing. It shows how far Disney has fallen. That kind of thing never would have happened when they employed serious professionals who took every little thing into account when creating an attraction.
unsubbed for shilling
Sounds like a lot of cope from people trying to discredit Jenny’s video.
Im sorry but 49 reviews is not enough to say it was truly a good experience, that poll pool is just to small to matter. It is a good sign but its not concrete.
Bad weather and a broken app? Did you watch the rest of her video? Kind of does a disservice to how poor of an experience the actual hotel portion of her trip was.
2 reasons why my desire to experience a Star Wars themed hotel and experience declined exponentially the more I learned about it: 1) price, insanely high, and 2) all based on the Sequels. Your 30-65 (those being the ones that could possibly afford such extravagance) grew up on the Original and Prequel trilogies, and in general have been either disapproving or at the least "meh" about the Sequel trilogy, yet that is all we're given not just with Galactic Starcruiser, but Galaxy's Edge in general. I would go broke if it at least had elements from the first 6 movies, but shoving the Sequels down our throats will keep me from shelling out.
1:15 reviews were good....shows a 4.5 score with a whopping........... 49 reviews.....
My sister and a few of her friends went to Galactic Starcrusier not long before it closed. She had nothing be praise for the staff, their commitment to their characters and assistance to the guest she said were 10/10...but everything else about it was very mid according to her and not remotely worth the price, and she's a die hard Star Wars fan and what many would call a "Disney Adult". So when even she was willing to admit it wasn't worth the price, I knew that meant it was bad.
You did not get her thoughts correct
Gonna be real Eck, trying to sum-up Jenny's video in a few seconds is a large disservice, and non-representative of her actual complaints. I won't repeat the points so many others have made, just that it was a poor decision.
I am surprised you did not attack Molly for complaining about the pole in the dining room.
A few sets like “blasting out of Mos Eisley” where you would shoot your way to the Millennium Falcon as deckhands accompanying a Han and Chewie actor would have been fun. Maybe one set for kids and one for teens and adults with weapons that register hits on stormtroopers. Not movie accurate but would make a good memory. Maybe rotate the scenario.
I feel bad for the employees who memorized 16 hours worth of lines only to have the whole place shut down.
Maybe now they can get a real job like working in a coal mine and dying at the age of 40.
Willy Wonka experience employees also know how that feels
And they had to sit down for a while and put up with all that makeup/costumes for a while in a confined building.
We were lucky enough to go and have an awesome experience. That experience was due to folks like Molly (if not she herself). Yet Jenny's critiques are absolutely on point (though I think she was a bit dismissive of the datapad game - even if her criticisms on it have solid basis). I just wish Jenny didn't have to fork out so much for a lesser experience that we got out of it.
Both Molly and Jenny point out the failure in marketing - the failure to connect about what this experience was about. All I see is "$6k" and "cement coffin without windows." Some of that is just hate on Disney. But it's by far mostly a failure by Disney. We've all seen their promotion videos. And not to put too fine a point on it - but Jenny's critique does outline where Disney provided a corner-cutting experience for all.
And yes. It was very expensive. We don't regret it. But I wouldn't try to convince someone to fork over that kind of fee themselves.
How would you wake up in a room with no windows…
Only 49 reviews? That’s a bit weird. “1:18”
Yeah, I'm gonna echo the sentiment here that you're very much misleading and disingenuous with the Jenny Nicholson video. I've watched it, it is far, FAR more than a mere complaint about rain, or some app bugs. It's a whole showcase of how trying to cut costs and overmanage entertainment ultimately seeps throught the cracks, and the price tag doesn't justify it at all.
As for "but it's got good reviews" - this is based on 50 reviews, all of which very, VERY likely have some serious bias due to the expense. It's hard to admit that something to the tune of $6k+ may have not been worth it...
What is the point if this video?
Working with the Walt Disney company i would say even with all the accommodations of food and tickets it still doesn't make up for the price point. Cast members are paid really low, food quality from the distributors are dirt cheap and the quality is far from good.
I went on Starcruiser with my two best friends and had an absolute blast. I would describe it as a LARP if I had to pin it down, though even that doesn’t do it complete justice. I think its biggest issue was the poor marketing. I definitely don’t regret doing it, as it was one of the most unique experiences of my life.
it must have paid off?
Explain why they've shut it down then.
I went on Starcruiser with my two best friends and had an absolute blast. I would describe it as a LARP if I had to pin it down, though even that doesn’t do it complete justice. I think its biggest issue was the poor marketing. Also, you had to be willing to play along with the cast to get the most out of it. I could definitely see someone that didn’t having not the best time. I definitely don’t regret doing it, as it was one of the most unique experiences of my life.
I was on the cruiser and I agree completely that it was mis-advertised. It was very fun, but I did think it would just be a heavily themed hotel. Unlike some others I’m sure, I’m a big Star Wars fan was more excited about this development than surprised. The food was good, activities were fun and I think it was pretty awesome.
Which character was she? The Pantoran?
Boiling Jenny's video down to "app issues" and "bad weather" is overly simplistic and dips into straight up dishonesty. The video is 4 hours long and the weather was one or two sentences mentioned in a whole section dedicated to the disappointing game play at the galaxy's edge excursion. And those "app issues" were her not getting to experience almost all of the advertised role play. Which was the whole point of the hotel experience.
It's so immersive!
Jenny's video was more than just a messed up app and bad weather. This feels made in bad faith with the goal of making the Starcruiser look less bad than it was.
Having watched Jenny Nicholson’s recent video on the whole thing, my main takeaway is that it was a pretty interesting and ambitious idea, just very poorly executed with a lot of cut corners.
"49 reviews" is not a high enough volume of people lol
Wait, i thought this place got taken down
Yeah this video is really dishonest framing Jennys views as simple as her pointing out the app issues and bad weather is not what she was saying.
She did a full deepdive into why this entire experience was not worth the money and Molly sounds like an executive doing damage control.
I wish I got to go, I was planning to go but then it got closed down before I could
I'm just mad I couldn't afford to go. Hell, I still can't. 5k is a LOT of money! It's a down payment on a house!
These days you need more for a down payment 😢
Most people couldn't and even if they could, there's far better things to spend/save $5,000 or more. It was doomed to fail, especially with how high inflation is now.
I'm sure the cast worked very hard. I'm sure they gave their all. They always do. But the experience was marketed to be more than it turned out to be. I just feel like it was a victim to big ideas... good ideas... and then the Disney cutbacks always come. Much like Galaxy's Edge.
I wish I SSSSOOOOOO wish I could have gone but I wasn’t able to go it way WWWWWWWWWWWWWWWWWWWWWAAAAAAAAAAAAAAAAAAAAAAAAAAAAYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY OVER MY BUDGET!
I thought that before I saw Jenny's video. Now I'm glad I was spared the rage fuel of such mediocrity.
@@richardarriaga6271 I haven’t seen that specific video but I have seen many videos on it not only did it look good like REALLY good I’m still sad I wasn’t able to do it because it was cannon and so no matter how bad it is I’m sad I didn’t do it
@@rebelcommander7starwarsjur922 It's 4 hrs, but it covers a lot.
@@richardarriaga6271 no it’s way more than 4 hours long it’s like 2 days long
This is set in the Disney`s sequel trilogy era, am I right? SO WHY THE FUCKING HELL WOULD I EVER GO THERE?! Even if it was free I wouldn`t put myself through this bullshit. You would have to pay me to go there.
Want ultamite star wars experience? Just USE YOUR IMAGINATION. Its cheap and more interesting. Plus you can choose which trilogy rather than Disney deciding for you.
It should have been just a hotel.
it doesnt matter how good the experience was the price was ridiculous im sad i never got to go to it
Imagine 0:33 that looks so uncanny to me it’s funny.
Well, whose fault is it that people misunderstood the experience. If people online call it "the Star Wars Hotel", I'd go in expecting a Hotel with a Star Wars theme, not an interactive experience. I may do my research to learn otherwise ahead of time, but you can't expect every single one of your customers to do that. Customer expectations need to be set properly and realistically from the start.
I'll admit i didnt know that price included food, drinks, park tickets, and shows I just thought that was all separate.
I just want a hotel that looks like a ship in star wars. A star destroyer. I can come and go as i please. Dont have to be forced to perform with actors. Cant Disney give us that. I guess its not enough magic.
No one wants to be forced into starring in a 48 hour long movie. That sounds exhausting!
People who were interested in this should just play a star wars tabletop RPG like fantasy flight or SW5E. It's more fun and costs about 6,000 dollars less.
I think it’s hilarious that Disney (or people influenced by Disney in some way) spend so much time defending a project which is SHUT DOWN.
I think 2 of the most important things Jenny established
1). If the hotel was geared at nerds, that was her. And didn’t hit the mark.
2). It was a failure, and the proof is IT WAS SHUT DOWN.
I thought it was awesome, but it would not have been as such if you just sat back and watched. You had to get involved! It really was like being in a movie... It's hard to explain. I did see people that weren't dressed up just looking bored and sitting on the sidelines, and that is what I suspect happened to Jenny.
no, she did try to get involved and roleplay, but the app/tech randomly assigned her a storyline with a character she had never interacted with.
This would make a good premise for a horror movie.
It's just Disney being Disney , whatever the latest hit is rename a roller coaster after it
People didn't understand that the high price included everything they got for it? What kind of reasoning is that lol. Of course they did
They had a lot of add ons that were not mentioned according to Jenny Nicholson.