great when it works but for me it is always losing connection between wifi box and device. even wired it occasionally loses connection. PING is terrible. soon as contract finishes this year we going back to virgin.
I'm currently with bt till 01/09/2024 and city fibre have commenced work on my street they have already started measuring optics cable length however they haven't dug up anything yet. And I assume I will have full fibre in the next 6 months not certain but I spoke to a worker and they said it'll take time. As cityfibre have there own infrastructure they are with 30 or so providers and BT is not a provider who they are partnering with the big ones of the top of my head would be talktalk and Vodafone. What should I do, do I have to pay and early termination fee and switch to talktalk or is there a workaround?
You will need a network cable (broadband cable) from this fibre box to your router. Removing it means the router doesn't get an internet connection. Please note, you can have the router anywhere in the house as long as you have a network cable from the router to the fibre box at all times
I’ve lost track of how many CityFibre vans and engineers have been to our house so far! On Wednesday 4 turned up, had a look around but didn’t do anything, and that wasn’t the first time. The purple cable has been in place for months, the outside box and OTP box have been in for months. When the engineer came to fit the boxes the purple cable was stuck somewhere and hadn’t come through. A few weeks later that was resolved but not connected then it all went quiet. Then the whole process started again. Hopefully this coming Monday it will be completed. I can’t wait to give feedback on the process 😂😂😂 Just hope it actually works 😳 Fortunately nothing has actually inconvenienced us in any way (so far!) it’s just watching all the vans and engineers come and go is laughable. Somewhere along the line we, as customers, are paying for this inefficiency.
The fibre goes into the house and can be pretty much anywhere in the house where you have a power socket. This will be from the outside, straight inside to the fibre box. It's not wise having a long fibre cable inside the house since it is very delicate. Also you don't need the router right next to this fibre box so for example, you can have the router upstairs in your office with a network cable going downstairs to the fibre box. The only issue with my example is you need to buy a network cable long enough and then you also need to route it so it's hidden because noone like cables across the floor
@@wmsstuff271 So they gave me a few choices depending on the pole location. My house is detached so won't cause issues running cables around the outside. The location of this should be convenient to allow you to run the internal network cable to where you want the router. These engineers know how to do it best in my experience so far
@@superunknown8775 Hi mate, do you mind answering a couple questions? I have fibre booked to be installed by Gigaclear next month and I'm trying to figure out how it would be best to do things. The office is at the back of the house (detached) where I'd need the ONT installed. Would they be likely go around the outside of the house to the back and put it through the house there, or would they need to go through the front of the house and have the cable running through the house to the back room? Thanks for any info
My service has been down for 7 days, the service light on the ONT is off. No amount of rebooting or resetting has solved it and CityFibre still have not called to arrange an engineer visit. Is there any way I can fix this myself?
@@FireballXL55 Correct, the fibre is terminated in the ONT and copper from there to your router. Not sure a standard ethernet network cable will work, some pins in the cable seem to swapped around. I would recommend speaking to CityFibre or your provider first.
This video is extremely misleading and untruthful. Before City Fibre visited me on Monday 21/11 i had active internet and no crack in my wall, after their faster fibre installation they left me with a 2 foot crack in my plastered wall and no internet, definitely no faster fibre and no slower fibre, (no working internet connection at all). All City Fibre installation engineers suggested to me was for me to contact my network provider in order for their installation to become 'live'. Consequently, City Fibre did not do what this video suggests when they say they will guarantee people's connection before leaving. Instead all they did was to damage my property and leave me with no internet. After this experience i feel obligated to alert potential customers to stay away from City Fibre !!
They aren't a WiFi connection group (ISP) they are an infrastructure group such as openreach they create the foundation for WiFi with no infrastructure you will get no WiFi even if you paid £50 a month but you had no cabling u will receive no WiFi there job is to create the means for WiFi to travel to our homes
And this is why I am not getting the upgrade unless I get compensation so if it does go wrong I can pay to get it sorted. I'll stay on copper and have super fast Internet being the only person on it. I am a genius. And as I say if it ain't broke don't fix it
I am so pleased ive rejected my "upgrade" looking at the comments here, ill stay as the only person on copper wire and get a super fast connection that way, now that is smart. I also think there is a conspiracy, no one gives anything away for free for nothing, there is a reason why the government want everyone on fibre, i guess its so they can see what youre doing online. If they want to upgrade me ill be expecting monetary compensation for the inconvenience of it all. I always say if youre happy with what you got why risk it for something that might not work or is worse etc.
@@Frankie_50ways I just had City fibre come with four engineers and after 2 hours it was all ready. Not sure if the relationship between talktalk and city fibre could be causing issues
@@CharanMatharu Definitely problems between them.I was postponing a lot before but was at least letting them know. But last couple of times I had been at home waiting for engineer on the day and time stated. Will try speaking to talktalk and will hopefully get it sorted. Glad it was good experience for you though.
@@Frankie_50ways always worth complaining on talktalk chat a few times. Try not to blame the person on the end of the chat but at the process and city fibre. You might get something in return
How about some decent fibre broadband coverage first in London, you know, the capital city of the United Kingdom, rather than a farm in the middle of nowhere. There's an idea, sound reasonable?
great when it works but for me it is always losing connection between wifi box and device. even wired it occasionally loses connection. PING is terrible. soon as contract finishes this year we going back to virgin.
Some people have all the choice and still not happy. Here it's copper or fibre. That's it. And fibre only been around for 6 months.
I'm currently with bt till 01/09/2024 and city fibre have commenced work on my street they have already started measuring optics cable length however they haven't dug up anything yet. And I assume I will have full fibre in the next 6 months not certain but I spoke to a worker and they said it'll take time. As cityfibre have there own infrastructure they are with 30 or so providers and BT is not a provider who they are partnering with the big ones of the top of my head would be talktalk and Vodafone. What should I do, do I have to pay and early termination fee and switch to talktalk or is there a workaround?
Lmao why commenting this on RUclips 💀
The new full fibre box, do you still need the broadband cable from my previous connection? As if I remove this, I get no connection.
You will need a network cable (broadband cable) from this fibre box to your router. Removing it means the router doesn't get an internet connection.
Please note, you can have the router anywhere in the house as long as you have a network cable from the router to the fibre box at all times
@@CharanMatharu I wouldn't advise so I would have my router and OTP near each other
I’ve lost track of how many CityFibre vans and engineers have been to our house so far! On Wednesday 4 turned up, had a look around but didn’t do anything, and that wasn’t the first time. The purple cable has been in place for months, the outside box and OTP box have been in for months. When the engineer came to fit the boxes the purple cable was stuck somewhere and hadn’t come through. A few weeks later that was resolved but not connected then it all went quiet. Then the whole process started again. Hopefully this coming Monday it will be completed. I can’t wait to give feedback on the process 😂😂😂 Just hope it actually works 😳
Fortunately nothing has actually inconvenienced us in any way (so far!) it’s just watching all the vans and engineers come and go is laughable. Somewhere along the line we, as customers, are paying for this inefficiency.
any updates?
This sounds like Kelly communication engineers they are nothing but cowboys
How long can the fibre be run into the house? My current BT socket is nowhere near a power socket.
The fibre goes into the house and can be pretty much anywhere in the house where you have a power socket. This will be from the outside, straight inside to the fibre box. It's not wise having a long fibre cable inside the house since it is very delicate.
Also you don't need the router right next to this fibre box so for example, you can have the router upstairs in your office with a network cable going downstairs to the fibre box. The only issue with my example is you need to buy a network cable long enough and then you also need to route it so it's hidden because noone like cables across the floor
@@CharanMatharu Can you have them put the ONT anywhere in the house you want?
@@wmsstuff271 So they gave me a few choices depending on the pole location. My house is detached so won't cause issues running cables around the outside. The location of this should be convenient to allow you to run the internal network cable to where you want the router. These engineers know how to do it best in my experience so far
It's a completely new cable. You tell the installer where you'd like it.
I used to install fibre to the home
@@superunknown8775 Hi mate, do you mind answering a couple questions? I have fibre booked to be installed by Gigaclear next month and I'm trying to figure out how it would be best to do things. The office is at the back of the house (detached) where I'd need the ONT installed. Would they be likely go around the outside of the house to the back and put it through the house there, or would they need to go through the front of the house and have the cable running through the house to the back room? Thanks for any info
Cityfibre are going to have a bad name if they keep using Kelly Communications as sub contractors
Can they take the cable around the house and install it at the back? I remember BT etc would do this no problem
Yes. You tell them where you'd like it 👍🏻
My service has been down for 7 days, the service light on the ONT is off. No amount of rebooting or resetting has solved it and CityFibre still have not called to arrange an engineer visit. Is there any way I can fix this myself?
Bury them in the ground? They don’t mention how they will do that. Digging up your drive!
Virgin Media is just as bad.. if not worse, they dug up unnecessary about of my garden to install they're Virgin media fiber.. 💔
How else do you think they’ll do it?
Does the router need to be placed next to a phone socket?
No. It’s fibre not ADSL
What's the longest distance from the ONT to the router you can have?
1 Gbps (1000base-T) connections on CAT5E/6 cabling can be up to 100 meters. You will need to provide your own cable.
@@halitimes2 So at this point it is no longer fibre?
@@FireballXL55 Correct, the fibre is terminated in the ONT and copper from there to your router. Not sure a standard ethernet network cable will work, some pins in the cable seem to swapped around. I would recommend speaking to CityFibre or your provider first.
@@halitimes2 i can confirm a standard ethernet cable is used to connect the ONT and router.
@@halitimes2 A standard Cat5E or Cat6 can have speeds upto 1Gbs
I just waited in all day for an engineer and no one turned up not a good start
These lot have started putting ground cables
We expected a connection and got nothing
I do not have 2 spare sockets so looks like full fibre is a no from me and im not paying for new ones put in or messing up plaster work
have you ever heard of this little known device called an Extension Lead, its brilliant they can turn one socket in to 2, 4 or even 8!
@@FunkeymonkeyTTR we have but we don't want wires trailing around our houses
This video is extremely misleading and untruthful.
Before City Fibre visited me on Monday 21/11 i had active internet and no crack in my wall, after their faster fibre installation they left me with a 2 foot crack in my plastered wall and no internet, definitely no faster fibre and no slower fibre, (no working internet connection at all).
All City Fibre installation engineers suggested to me was for me to contact my network provider in order for their installation to become 'live'.
Consequently, City Fibre did not do what this video suggests when they say they will guarantee people's connection before leaving.
Instead all they did was to damage my property and leave me with no internet.
After this experience i feel obligated to alert potential customers to stay away from City Fibre !!
They aren't a WiFi connection group (ISP) they are an infrastructure group such as openreach they create the foundation for WiFi with no infrastructure you will get no WiFi even if you paid £50 a month but you had no cabling u will receive no WiFi there job is to create the means for WiFi to travel to our homes
And this is why I am not getting the upgrade unless I get compensation so if it does go wrong I can pay to get it sorted. I'll stay on copper and have super fast Internet being the only person on it. I am a genius. And as I say if it ain't broke don't fix it
I am so pleased ive rejected my "upgrade" looking at the comments here, ill stay as the only person on copper wire and get a super fast connection that way, now that is smart. I also think there is a conspiracy, no one gives anything away for free for nothing, there is a reason why the government want everyone on fibre, i guess its so they can see what youre doing online. If they want to upgrade me ill be expecting monetary compensation for the inconvenience of it all. I always say if youre happy with what you got why risk it for something that might not work or is worse etc.
The most ludicrous pathetic comment I have ever seen on the internet
Good luck with getting an engineer to come and connect it. Twice I tried and no-one turns up. 🙄
Who is your ISP? Talktalk, BT etc?
@@CharanMatharu talktalk
@@Frankie_50ways I just had City fibre come with four engineers and after 2 hours it was all ready. Not sure if the relationship between talktalk and city fibre could be causing issues
@@CharanMatharu Definitely problems between them.I was postponing a lot before but was at least letting them know. But last couple of times I had been at home waiting for engineer on the day and time stated. Will try speaking to talktalk and will hopefully get it sorted. Glad it was good experience for you though.
@@Frankie_50ways always worth complaining on talktalk chat a few times. Try not to blame the person on the end of the chat but at the process and city fibre. You might get something in return
You can exoect damages to property from their contractors and then a refusal to pay for damages. Stay away from city fibre.
Yes this is why I want compensation before I agree to full fibre so I can pay to get it fixed if they screw up
How about some decent fibre broadband coverage first in London, you know, the capital city of the United Kingdom, rather than a farm in the middle of nowhere. There's an idea, sound reasonable?
Community Fibre has London seen up