Day in the Life of a Customer Success Manager [WFH/Remote]
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- Опубликовано: 29 авг 2024
- Sneak peak into a CSE's daily routine...
I show you an entire day of my life working as a customer success engineer.
A Customer Success Engineer is responsible for the technical parts of the processes for the implementation of customer success. For example, customer onboarding (together with CSM), training, support and technical enablement.
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GREAT video. An actual representation of the work. Once a big school like Harvard announces Client success is the next big thing (like they did with data science), people will start flooding to this profession and watch videos like these. Thanks for making it the real deal!
Thank you so much for this! I searched high and low to find more resources on Customer Success Engineer and surprisingly I could not find much so thank you so much for this video and continuous content :)
This role is amazing.
Know some smart people working as Customer Success Engineers who has technical expertise as well as management skills.
It is a nice niche in tech! I will create another video providing more details about the role.
Hey Athi & Refactored, I am about to give interview for a customer success engineer role for a product company. As a technical engineer, it is very hard to understand what kind of role it is and how will be the growth, once we enter into roles. Can you please connect with me and help me in clarifying. Thank you.
I think you should maybe take out the clip of you going for a walk from your house for safety purposes. Or take out the beginning and end of the walk. It's really detailed about where you live.
great video, i just got dizzy during the walking time lapse @ 1 pm and while getting out of the apartment. i cant help but notice also a laptop lock you had there, thanks for sharing your life
What are your hours working this position? And do you have to work weekends?
This looks great can you share your 4DX weekly scoreboard google sheet for us to copy and make our own to keep track of our progresses! This would really help thanks !
With this role would you be able to travel internationally while working remotely?
Awesome video. I have a question how much tech experience do jobs require for this role or can you get hired and the job will offer you full training to be able to do the job? Im currently studying html5, css3, and javascript
In theory you don't need any formal experience but you will need to showcase and prove your technical chops in a screener. So you will want to know the technical landscape around the job your applying for as much as possible.
Thank you for this video!
Question what’s the difference between CS engineer and architect?
It was nice, thank you :D
Great content! I am curious to hear what you would recommend for someone starting out with the hopes to becoming a CSE? I have a networking background, and a foundational base of coding (python, HTML, CSS, AWS). Would you recommend boot camps? Online resources...your input would be greatly apprecaited! Thanks again!
You're probably already equipped on the technical side, you would just need to convey your professionalism in representing a software product among a book of clients, which really isn't a big deal. Book a calendly call with me if you want to discuss!
Thanks for the video! I was contacted by a recruiter for a Software Engineer Customer Success role. I'm assuming the position is the same. I have my BS in Software Dev and had a customer success role before so they think i'm perfect for the role. I've been trying to find information on it as I never heard of it. This video was helpful so thank you. Question, do you have to sell or suggest add-on services for your clients?
No, typically the customer success engineer role carries no quota/sales/ or upsell responsibilities. Which is nice :)
@@DataSlayerMedia why is it nice? why not be a regular SWE then? pay is probably tons more
Hi! did you get the job?
🎯 Key Takeaways for quick navigation:
00:00 🚀 *Introduction to the Customer Success Engineer Role*
- Overview of a day in the life of a Customer Success Engineer.
- Emphasis on tracking progress using a customized Google Sheet.
- Integration of personal coding skills to enhance daily performance.
02:11 🌐 *Understanding the Customer Success Engineer Role*
- Explanation of the customer success engineer role within a larger organization.
- Breakdown of the customer success team structure for companies dealing with large deals.
- Description of the technical responsibilities, including configuration, bug troubleshooting, and integrations.
05:46 🏡 *Work Setup and Remote Productivity Tips*
- Overview of the work setup in a designated home office space.
- Emphasis on the benefits of a standing desk for health.
- Insights on the practicality of a focused workspace for remote productivity.
08:36 🕵️ *Troubleshooting Technical Issues*
- Discussion on potential causes of a technical issue related to client JavaScript.
- Mention of the server or firewall's role in handling requests.
- Focus on the importance of identifying and addressing specific technical details in problem-solving.
09:39 🍲 *Bonus: Cooking Break*
- Brief cooking interlude, showcasing a simple recipe.
- Mention of key ingredients (beef, corn, peas) and the use of taco seasoning.
- A casual break to introduce a non-work aspect of the content creator's day.
This is very atypical and so unlike a customer success manager. Like you mentioned in this video, yours is a customer success engineer. I think you should rename the video from CSM to Customer success engineer. CSM is a totally non technical role. This is not what a CSM does, troubleshooting tech issues on a client environment.
Id get lonely as hell. Also i really go well bouncing off ideas with my co workers. I do have massive adhd tho so i need to be in a high stress environment to thrive.
Is this role interchangeable with Sales Engineer? I’ve seen google start to use customer engineer as a replacement for the title sales engineer
No, sales engineer is pre-sale. You would likely carry quota and be part of the sales org. Customer success is post sales.
Can you share the Google drive documents for the gamification process?
Hello! I am approaching this job soon! I need your support, probably also about the supporting files and programs, how could I get in touch with you?
You may consider blurring your code, client_id, and your secret..
Thank you
I am a technical support specialist/computer support specialist. I have a great deal with customer facing helpdesk and basic to intermediate level technical support. I am looking to upgrade my career, but I don't have the coding knowledge that you have. In fact, I've never done coding. I've always wanted to learn, but would this prevent me from being a good candidate in your opinion?
Or start with customer success manager and then learn some coding and try to switch.
How is it going. I went from tech support l1,l2 into customer success now. There are also more technical roles so maybe this helps
skip to 2:26 - ends at 5:00 you're welcome
3:45 Meanwhile I'm all 3.
Great content thanks for sharing, but you need a dog to pet.🐕
Are you a MBA graduate by any chance ? If yes in what did you study in MBA ex -finance , marketing etc etc/ or how did land up in this job ,what should anyone do to get his first job as CSM?