I am so excited to come back and comment on this video. This was the first customer success video I watched back in January when I was first interested in transitioning to a new career. Now I start my first day as a CSM in September!!!
How did your interview go? I am in very similar shoes: gained extended experience in luxury retail with a passion of client relationship, coaching, and a flair to drive commerciality and drive results. Currently trying to become a CS professional
@@pa2e122 I didn't get the role but the Interviewer was so impressed he become my CS mentor. He's helping me land that dream job. Getting a mentor is a huge help, he is referring me to other employers.
thank you for existing :) Im coming from a Saas company and customer support (team lead, manager). now im supposed to interview for customer success in an awesome start up saas company next week. Wish me luck!
Your videos are amazing! Thank you for them. Good structure, straight to the point and useful information. You are a very good and sympathetic speaker. Not surprised you are good with customers :D
I currently work as a Compliance Auditor for a healthcare company and I am struggling with transitioning into this role. I am currently enrolled in two codecademy courses like you suggested. Thank you!
I have been feeling a bit hopeless in my knowledge over the years in applying them to this position field moving forward.. Im glad I stumbled across your video and noticed your Interview Prep schedule! I was recently laid off so once I have the funds, I will reach out to you and get that one on one time with you!
There are a few courses for this online with a time frame. I will check yours. I just don't want to pay anyone if I can figure this out on my own and save time. I am a teacher that is looking to leave the classroom to get into Customer Success.
Thank you ! this is great information, I have a lot of work todo.. The '' subject- matter expertise" gives me more confidence. my new career awaits me :)
I am very empathetic, excellent listening skills, and have a background in research. However minimum background in tech. I have a lot of experience as an admin and used a lot of technology when I had to go remote.
I know it’s a year later now, but I’m a junior software engineer with a background in customer service and social work before that. I miss working with people and building relationships, this type of role seems could be a good fit.
Hi! I have watched a lot of your videos and have an opportunity to get into customer success because of my sales, consultation, and counseling background. I ultimately want to be in data science though. Is the job data oriented? Does it allow for enough time to take care of a child and take a college course?
Hi there! I was wondering if you could post Austin's linkedin here? wasn't able to find it in the details of your video or in the comments. Thanks so much for this content, I've watched almost all of your videos now trying to set myself up to be successful in stepping into this career!
Hello I’m currently a student getting my degree in information system, I currently work as a It support tech. I love technology but I love working and talking to people. You think I could get into CSM with my technical background?
I’ve updated the description to include the links I mentioned. Here are the links Codecademy www.codecademy.com Open Book of Customer Success: www.keepthecustomer.com/post/customer-success-resources The Customer Success Project: www.thecustomersuccessproject.com/
I didn’t personally complete one but it doesn’t hurt to go through a training to help you prepare more. I’ve heard that successHackers for example, gives you a solid foundation of CS in their first course. If you have the core skills and you’re looking to learn more about CS concepts, I recommend doubling down on podcasts, following content creators on LinkedIn and checking in on some blogs. Check out keepthecustomer.com
Hey Hope, I just put up a video discussing customer success courses/certification. The one that keeps coming up is success hackers but it is a bit pricey. I gathered 453 responses from a poll I ran on LinkedIn and in the comment section, there were a lot of managers saying that it's not a deal-breaker. Check out the video here: ruclips.net/video/UDHAeWsvUMc/видео.html
Hi@Shounell Can you share a direct contact name and email address for SV? They don’t have a good response timeframe. Also, what’s the real deal with their requirements to pay the funding/support back?
@@shounellmerville413 They take $500+ out of your paycheck after they find you a job. Its not free, its $10,000 and you'll start paying the $500+ as soon as you start working.
I am so excited to come back and comment on this video. This was the first customer success video I watched back in January when I was first interested in transitioning to a new career.
Now I start my first day as a CSM in September!!!
congrats
Awesome where did you start?
How did you start ?which cert or course did you take
I have years of retail management experience and I'm interviewing for a CSM role soon. Wish me luck!
If you have any websites, videos or recommendations, I'd love to hear them!
How did your interview go? I am in very similar shoes: gained extended experience in luxury retail with a passion of client relationship, coaching, and a flair to drive commerciality and drive results. Currently trying to become a CS professional
@@pa2e122 I didn't get the role but the Interviewer was so impressed he become my CS mentor. He's helping me land that dream job. Getting a mentor is a huge help, he is referring me to other employers.
same here
@@Greynarl1234 Hey any updates for the CSM roles. Did you land a job yet?
thank you for existing :) Im coming from a Saas company and customer support (team lead, manager). now im supposed to interview for customer success in an awesome start up saas company next week. Wish me luck!
I am glad for the day I saw your video on Tiktok!! Been eating your content like food, thank you so much. Looking to transition to CS soon
Your videos are amazing! Thank you for them. Good structure, straight to the point and useful information. You are a very good and sympathetic speaker. Not surprised you are good with customers :D
Thank you so much, Emmis!!
I currently work as a Compliance Auditor for a healthcare company and I am struggling with transitioning into this role. I am currently enrolled in two codecademy courses like you suggested. Thank you!
Great introduction! I am trying to pivot from sales into CSM.
Hey Leon, so great to see you here! There’s so much you can bring from Sales to CS. Wishing you the best of luck!
How is it going for you? doing the same curious how your transitioning?
Hey how’s the transition? Did you made it or are you booming in sales ?
I am also from sales and want to transition
I have been feeling a bit hopeless in my knowledge over the years in applying them to this position field moving forward.. Im glad I stumbled across your video and noticed your Interview Prep schedule! I was recently laid off so once I have the funds, I will reach out to you and get that one on one time with you!
Ma'am! YOu are brilliant! I'm glad I found your channel!
Than you so much, looking to transition into Customer success and this is really helpful
Hey Grace, wishing you the best of luck with your transition!
Great video and action points. Loved the fact you provided resources, thank you!
There are a few courses for this online with a time frame. I will check yours. I just don't want to pay anyone if I can figure this out on my own and save time. I am a teacher that is looking to leave the classroom to get into Customer Success.
Great video! Learned a technique on how to break into the industry two minutes in!
Thank you ! this is great information, I have a lot of work todo.. The '' subject- matter expertise" gives me more confidence. my new career awaits me :)
Appreciating the info here
- Manny
You got it!
Thank you for this video!
I am very empathetic, excellent listening skills, and have a background in research. However minimum background in tech. I have a lot of experience as an admin and used a lot of technology when I had to go remote.
This was super helpful.
Thank you!
This was really helpful!
Glad it’s helpful!
I know it’s a year later now, but I’m a junior software engineer with a background in customer service and social work before that. I miss working with people and building relationships, this type of role seems could be a good fit.
Do you need to be able to work with Excel or PowerPoint or anything else tech
The link is broken for Open Book of Customer Success.
Great info
Thank you, Jesus!
Hi! I have watched a lot of your videos and have an opportunity to get into customer success because of my sales, consultation, and counseling background. I ultimately want to be in data science though. Is the job data oriented? Does it allow for enough time to take care of a child and take a college course?
amazing tips, how can I join the communities you mention in the video?
Hi there! I was wondering if you could post Austin's linkedin here? wasn't able to find it in the details of your video or in the comments. Thanks so much for this content, I've watched almost all of your videos now trying to set myself up to be successful in stepping into this career!
I added his site to the video description. It’s called Cultivated Culture
@@strategiccslabs thank you 🙏🏽☺️
Is there an article or reference for the survey you mentioned about Subject Matter Experts?
Yes, you can check it out here catalyst.io/debate
I currently a customer sucess person In the banking sector and I wish to transition into customer sucess in Tech.
Any steps ??
Hello I’m currently a student getting my degree in information system, I currently work as a It support tech. I love technology but I love working and talking to people. You think I could get into CSM with my technical background?
Can we access to the link?
I’ve updated the description to include the links I mentioned. Here are the links Codecademy www.codecademy.com
Open Book of Customer Success: www.keepthecustomer.com/post/customer-success-resources
The Customer Success Project: www.thecustomersuccessproject.com/
Sorry didn't see the link from Austin on LinkedIn probably very old now
Yeah. I was looking for the same
Would you suggest a customer success bootcamp?
I didn’t personally complete one but it doesn’t hurt to go through a training to help you prepare more. I’ve heard that successHackers for example, gives you a solid foundation of CS in their first course.
If you have the core skills and you’re looking to learn more about CS concepts, I recommend doubling down on podcasts, following content creators on LinkedIn and checking in on some blogs. Check out keepthecustomer.com
I'm currently enrolled in SV academy and it's been great so far. Maybe you can check them out
Hey Hope, I just put up a video discussing customer success courses/certification. The one that keeps coming up is success hackers but it is a bit pricey. I gathered 453 responses from a poll I ran on LinkedIn and in the comment section, there were a lot of managers saying that it's not a deal-breaker. Check out the video here: ruclips.net/video/UDHAeWsvUMc/видео.html
Hi@Shounell Can you share a direct contact name and email address for SV? They don’t have a good response timeframe. Also, what’s the real deal with their requirements to pay the funding/support back?
@@shounellmerville413 They take $500+ out of your paycheck after they find you a job. Its not free, its $10,000 and you'll start paying the $500+ as soon as you start working.
Where can you find these communities?
I highly recommend joining this community www.gaingrowretain.com/home
💕🙏
Yea not about to make a blog just to get a job…
Do they hire black men ??
If they don’t, it’s a illegal
Hi, can you post the link to Austin's LinkedIn. Thank you
Here’s his website cultivatedculture.com/
Thank you for sharing your experience with us! 🤍