A Day in the Life of a CUSTOMER SUCCESS MANAGER

[@nidigattupaul]

Awesome insights. Congrats to your channel and thanks to Tom 🙂

[@CSMPractice]

Appreciate it ❤️

[@T.Coscia]

Thank you, Irit. It was fun speaking with you!

[@CSMPractice]

Thank you for being awesome, my friend! Irit

[@joeymendez1481]

Been a Support manager for about 6 years transitioning fully into the CSM realm. Very solid run through on the ins and outs! Very insightful! Great job, Tom!

[@CSMPractice]

Agreed! Tom is wonderful. Appreciate your kind words.

[@sarahreinhardt8383]

This is a great reminder of the fundamentals for all Customer Success Managers. Love the conversation!

[@CSMPractice]

Thank you so much ☺️

[@heshamosman9976]

Great meeting and information. Thank you

[@CSMPractice]

Thanks! Appreciate it

[@Maimuna_joy]

I needed this channel. I'm so happy I found it!

[@CSMPractice]

Hey Rose! Glad you found this helpful

[@ramblinjamman]

EXCELLENT questions you posed, Irit! Very informative interview.

[@CSMPractice]

Thanks Jonah!! I appreciate it, Irit

[@1999yanks]

I’m an account manager trying to transition to a customer success role with a startup. This was very helpful!

[@CSMPractice]

Good luck on your journey! Do watch more of our video to learn more about Customer Success. We'd appreciate it if you would subscribe to our channel and give us a thumbs up on videos you found helpful.

[@NjeriJ]

This is very insightful. Thank you

[@CSMPractice]

Thanks, Joy! I appreciate the kind words, Irit

[@johnathanobaje1602]

awesome information. I'm trying to get into this career space and its been insightful watching your videos. thank you

[@CSMPractice]

Hello Johnathan, hope you find our other CS related videos helpful. Good luck on your career journey!

[@zaidbaig8182]

good stuff

[@CSMPractice]

Thank you!

[@zaidbaig8182]

@@CSMPractice one should call out 'gold' when one spots some. good day!

[@CSMPractice]

Thank you so much 😊

[@luzluna6808]

Roughly, about how many hours a day are CSM's on the phone?

[@CSMPractice]

Good question! Probably 20-30 hours per week depending on how many accounts they have.

[@OpenToClose]

Why did it get cut off at 3 of 5 of his points :(

[@CSMPractice]

It did?!

[@calwianka]

Great content but the graphic transitions with the opening closing bars are too much. A little less please. Its taking away from your good work.

[@CSMPractice]

Appreciate the feedback. We will look into it and see what we can do for future videos to accommodate.