Hey LOVES!! I miss you all so much! Please disregard my appearance, I don't have much time these days to get myself together and just wanted to get this video out asap! XOXO!! Talk to you all in the comments and in the next video! 😘❤
Missed your uploads! Can't wait to try thr deep conditioner this weekend. Despite all the going on your products have ALWAYS been too tier for me and mine. Forever customer 💓
Hi Whitney. Thank you for your communication to us. I have a concern. I order your products after seeing them on RUclips, then going to your website to order. I am only your on mailing list (I assume), however I have not signed up through your app. I receive every promotional emails, but I did not receive the June 24 nor the August 4 emails. So for me there is a gap between my May confirmation email and the September delivery email. I understand now that you were communicating with us, but I didn't see it. Now I am wondering if I sign up on the app now (and show proof of my order) will I be given the points I missed? Thanks. Happy Holidays!
Literally watching this with my pre-ordered conditioner in my hair… and I LOVE IT! It is so amazing and worth the wait. I got color in my hair for the first time a couple months ago and I had breakage when I did my silk press a week ago. So now I’m thrilled to have this product to protect my hair and aid in detangling. Love you Whitney! You’re doing fine sweetie❤
@@LadybugLuv IM WITH YOU! I love the pre-order and I think we know what we are all getting when we do them. I think they should still be available for those who have the patience. It was no inconvenience to me at all and I’m a new business owner who opened in July (electrical company) and the supply chains are BANANAS! I get it and honestly appreciate how communicative you and the team have been through it. I come from customer service and have always said people will put up with dern near anything if you are kind and communicative in a proactive manner. You don’t let one bad experience crush your spirit Whit!❤
I was a customer who asked for a refund after two months of waiting. There were no questioned asked, I have never received a faster response with action. I have been in customer service / management for 21 years. I appreciate the quick response and understanding of Melanin. I bought the conditioner from Ulta. I will absolutely support your brand going forward. You are an awesome business woman 👩💼
This woman (as far as I’m aware) is the reason why our shelves are filled with flaxseed type gels and a range of other products. I hope she earns some serious coins. Glad Melanin hair care is in the UK. ❤
...Can we just take a moment to appreciate the RECIEPTS?! 🙌🏾🤯🤯😍This lady had a whole folder of EVIDENCE, time stamps, emails and messages to prove her case! 🤭NAP CAME CORRECT! RUclipsrs sent her messages & made videos bashing, but the actual proof is damning. I'm really proud of you for standing UP, keeping it classy and showing your hand. It was a royal flush.👑 No matter what happens, You won. 💯
I unsubscribed from that particular basher after her video. Whitney’s character has been consistent from the beginning and I’m not going to turn on her just because she experienced a challenge.
Aly Ariel I love all of Nap85's products. If it takes a while to get it, it's fine. It's got a lot of value PLUS the stuff lasts for years. I've been using it for like 2 years now, I've replaced my leave in & oil only once. So it's definitely worth it
Girl I ordered Beyoncé merch back in the summer when the album dropped, still waiting...we understand supply chain issues, it's the way of the world we now live in. You are great by doing all this, it's way more than most companies would do by the way ❤️ your loyal nap85 will always ride for you 😉
XOXO!! 😭😭🙏🏾 Thank you so much Alana!! 😩 Even Beyoncé can’t move these dang suppliers.. it’s a literal mess out there! But we’ve got pieces in place to hopefully not ever experience anything like that again!! 🙏🏾🙏🏾 Thank you so much for your love and understanding! ❤️❤️❤️
A RUclipsr who shall remain nameless, made a video about the product delays, saying brands must be held accountable. However when she started laughing and repeating over and over how “embarrassing this is for Melanin Haircare,” it came off as throwing shade. Most people aren’t business owners and have no idea what can happen with logistics. Keep making great products and doing your thing.
Sherea DelSol is a miserable person who claims to be for black women, but she sure was the first person to tear Whitney down. I can’t stand negative people like her.
That nameless RUclipsr is the same one featured in this video regarding the delayed April orders. Funny how in her rant about the shipping communication issues, she didn't mention that Whitney herself was talking to her in her IG DMs. Some people just like to relish in others misfortune and it's really gross.
What I hated was how some people acted in the comments on the brands IG page. Melanin haircare has amazing customer service. Some people were straight up nasty in the comments and the company never clapped back. Whitney was very clear about what was happening. She even opened this up on her personal page for her real followers to follow. If it’s one thing about Whitney is that she’s been transparent with things since day 1. People were just … showing their ass. I got my DC late but it came with a headscarf as well and it was well worth the wait. All of these products are amazing. I don’t see y’all getting crazy with LV Balenciaga etc but we really are hard on small businesses which sucks.
The smoke people give small Black businesses is ridiculous! Imagine calling someone out of their name over conditioner 😅. Whitney handled it so well and I will always support her
@@niolab7 ..Both comments str8 FACTS…It’s sad they can’t appreciate QUALITY products and trusted OWNER with KNOWLEDGE of every ingredient going into the product, tested (DIY) on RUclips ..what the hell they want 🤨
@@wassupg it was never about the quality - you’d be surprised the number of people that are happy AND SAD that Whitney is successful. With all her transparency and accountability, they still had something bad to say. It’s obvious it’s more than the product. But I learnt a lot from how Whitney handled that situation and she will certainly going to go very far in her business.
When you operate from integrity, lies and misinformation will never be able to stand against. You guys did an amazing job! Handled this rough situation with so much grace. I hope your company continues to go onwards and upwards!
You handled the crisis in exactly the way my Organizational Decision-Making professor said a CEO should handle crisis. 1. You were transparent... explained everything clearly. 2. You acted quickly. 3. As CEO, you are the person to address the issue and you did just that. This is how you build trust with customers. Well done Whit!
You’ve been very clear on the issues and have been keeping us updated since the beginning. You’ve even offered refunds to those who don’t want to wait. Love your product, your brand, and that you’re actually FOR us. These naysayers would be pressed to find better. ❤
@@Naptural85 Wendy I love your videos and your family. When you pre order have everything done and then do the pre order later, so you don’t have to deal with all the craziness. I hope that helps. Love you 🤍🤍👍🏾
Sweetie I’ve been watching you before ANY of your babies were born since 2010 😊 and I’ve done your DIY and trust me when you launched I ran to order immediately still have 1st 🍭 matter of fact all (3)..Anywho I BELIEVE IN YOU 🫵🏾 your products etc., and will continue supporting you until my FATHER close my eyes 👀…I wasn’t even concerned about the delay 😊I wait for pkgs and furniture orders 🤷🏾♀️
On a good note. My heart swells with pride and, I see Melanin products in Target stores, and on the shelves. Bylines and photo's included about the products. It's amazing to see the launch and success of the product line. So proud of you and your sister's success. Wishing the both of you success and happiness.
First, never tell us to disregard your appearance. You are absolutely gorgeous while showing what real life looks like. Next, you are an amazing businesswoman who handled things like a boss literally. Supply chain issues, actually Covid, affected every business and person in the world whether small or large. Lastly, shame on those people trying to tear down someone doing positive things for a largely ignored community. Thank you for having such good products that make my hair look beautiful.
Girl, you are so good! Definitely appreciate your transparency, but trust and believe that your fans/consumers will stick with you until the wheels fall off. I’m an actress & yesterday on set the HMU team gave me multiple hair compliments & asked what products I used. I directed them straight to your line & I know for a fact they placed some orders. Thank you for all that you do for this community. We support you 1000% Queen! Be blessed!
The challenges of a small business owner can’t be overstated. Your transparency is appreciated, your products are excellent and we want you to continue to succeed.
This was like a episode of Judge Judy because the receipts!👏🏾 Air tight on clearing those that needed to be cleared and sent packing with The Actual Truth. I appreciate all that you and the team does and provides and that throughout you have been there to address what was happening. You have my continued love, patience (if this happens ever again) and support. CONGRATULATIONS on a new facility movin on up!!!
Growing pains. My 17 year old LOVES your products! We have to remember as we transition from RUclips subscribers to customers that we afford you Grace as you grow. Thank you for your continued transparency. (Side note. Bigger companies will simply issue a refund with no regard to your current concerns or needs, and they have been on the forefront of e-commerce. And yet and still we continue to keep those companies in business by returning.)
I preordered the first day it was announced, and wasn’t concerned about the delays at all. I saw the insanity in the comments, and I was shocked that so many people who claimed to be recurring/regular customers had so much negativity for you and the company. Anyone who has purchased from you knows the quality of your products and the standard of your professionalism. Anyway, the deep conditioner speaks for itself - *easily* the best product of its kind that I have ever used, much like the entire Melanin line. Thank you Whitney for your hard work, patience, dedication and care for us and our hair! ❤🙌🏾
Whitney, it was so sad when i saw some of your followers acted like you were not honorable. I'm sorry you have to defend this. I know you see the community different now and maybe that's ok, people will turn on you unfortunately. I will continue to use all your products! I'm so proud of you, you were there dropping gems when I did a big chop in 2012, I look forward to your future success 🙂
I believe MoKnowsHair said that she stopped selling her line because of supply issues. Running a business is a lot of hard work and can be stressful, and you seem to be handling it beautifully ❤️
PHEW! Just listening to everything your company went through made me feel stressed for you! Thank you for continuing to be you. I never doubted you. I e been following you since before Olivia. When I heard you had a hairline I literally paused the video and did a happy dance for you! I yelled out,”YOU GO WOMAN!!! YESSS!!! GET AT IT!” I was so happy for and proud of you. I never doubted I’d love your products because your DIYs helped my hair immensely. Now I’m spoiled. I can’t use anyone else’s products. Your products are home for my hair! Thank you for this video. But I didn’t need it because I knew you were just hard at work behind the scenes. Just keep going forward. Thank you for all you do. Please take a break as you need to. You have a loyal fan and customer base! If you’re here so are we! Thank you for everything you’ve contributed to the community. You are valuable!
Whew!! I have been fighting in these RUclips streets! 😡👏I told everyone, Whitney has ALWAYS been about her clientele and supporters. If ANYTHING went left, it WAS NOT a lack of care. You are wonderful and if anyone has anything else to say, send them to me loll!!😌💕
This just makes me want to support you more! You are one of the first natural hair bloggers! It was always you and Black Onyx back in the day (10+ years ago)!!! Your integrity and quality shines through in your products! I’ll be purchasing all the items this holiday season. Congrats to you on your new warehouse!🎉❤👏🏾
Whitney and Team Melanin Haircare, I’m soooooo proud of you and all your accomplishments. I’ve followed Whitney on Naptural85 for years so, I know that your love for hair and hair care (FOR US) is REAL and HONEST. I never doubted you for one moment and I knew if there was any way for that situation to go better, you would’ve done it! Stuff happens!! In life personally and professionally. I’m literally here crying watching someone that I respect and admire try to explain LIFE. I wished people could have been more understanding and been more patient. 🥺 Every product that you have released has been BOMB! My hair LOVES every product and I know you’ve put your heart and soul into every single thing you’ve put out. That deep conditioner is sooooo great, it was definitely worth the wait. And, I love the hoodie that I just received. You can do pre orders with me anytime you want and I’ll never complain. I know all the hard work you and the team put into these products and in making sure we’re happy with gorgeous, healthy hair. I THANK YOU and The Team for allowing us to share in this journey and letting us enjoy the products that you create. Blessing, upon blessings, upon blessings to you all with soooo much love. 💜💜💜💜🥰🥰🥰🥰🥰 #melaninbaeforlife
I love your integrity! I never even worried about it because you always impressed me as someone who was straightforward/honest, so I was surprised to see some people were upset and felt the issue was ignored. Thanks for doing this, it was concise and receipt heavy!
I work at a small makeup boutique in Atlanta so I understand AND empathize with the whole supply chain issue completely. I appreciate your professionalism throughout this whole ordeal, because you really could’ve came on here and been defensive, cold and dismissive lol. What I don’t love is people trying to defame your character like you’re out here trying to make a quick buck. Of course we all know many of OG RUclipsrs who blew up and started acting brand new, but you are not that girl. All of this to say thank you for keeping it all the way real, you’re true supporters are here + not going anywhere! 💛 happy holidays to you and the kiddies
As a result of the transparent, timely information I received, I ordered the socks as soon as they were avaliable. I got a free headwrap with both of my orders (deep conditioner and socks). Your commitment to customer service is top tier. I will forever be a customer.
You know what yeah I tried the pre-order via the app and it kept getting put off so I canceled my order. But I got it through Sephora and sis you came through. The deep conditioner I had to threaten my niece because she was trying to sneak out of my home with it. My hair ❤️ it. Thank you again.
I just want to say....please keep the leave-in conditioner coming. I'm nearly obsessed with the product and I don't have an alternative. This leave-in conditioner stands alone among all other leave-in conditioners! Thank you for taking the time to make and share it with the natural hair community. Literally the cleanest, most effective leave-in conditioner I've ever tried.
I was a preorder customer, rec’d all the communications & understood what was going on. Really appreciate my free gifts and LO♥️E the product. One of my favorite deep conditioners 🥰. Thanks for all the content over the years & these great products!
Being in IT with procurement responsibilities, I completely understand where parts were ordered and were not shipped almost 6 months later. I took my pre-order in stride and waited. There was no way I was going to cancel my order of the deep conditioner. Now that I have it, I am happy with much needed product.
I cannot imagine what it’s like to deal with the tremendous amount of pressure from this situation. You and your team are incredible, and I hope you’re given grace! The quality of your products as well as your integrity speaks for itself, and I’m so happy to be a melanin haircare devotee. Thank you for everything you do!
I have been following your channel since 2010, even attempting some of your DIY products (unsuccessfully). To say I was excited when you started Melanin Haircare is an understatement. I have bought all of the products and they are now a staple in my haircare regimen. I preordered late in mid-June and got my package in late October. I feel like you did more than an adequate job keeping everyone informed of the delays and the reasons why they were occurring. You have always come across as a genuine person, who now as a business owner is trying to do the best by your customers. I’m glad that most customers extended you the grace you deserve. I will continue to buy your products regularly. I would even commit to a preorder if you decided to try that venture again. 😊
I appreciate products that are made with quality ingredients, fairly priced, and CEO's driven by a purpose. You and Sis continue to do an outstanding job while producing superior products. Melanin was not the only company effected by the shipping crisis. This was well known, reported on the news daily, and there was very little you or anyone could do. This was a result of the pandemic, and not a result of your management or planning. I love the fact that I can trust the quality of Melanin Haircare products, and Whitney, that is always wroth the wait!
Whitney. Girl. We know you got us. You have helped me and so many of us love our low porosity hair. I’ve struggled with my dry frizzy hair my whole life. Thank you for everything. You have given us so much of your time. It’s not in vain. You have my full support on taking your brand to the next level. Thank you for always being honest and upfront. A lot of RUclipsrs act as tho this is easy. You show us the HARD work. Enjoy your holiday.
Finally found this blogger again. I ordered a hair dryer that was advertised from this page a few years ago and receive a dryer that could only be used outside the USA. I LIVE IN AMERICA!!
I was not bothered at all. And when the product was shipped and I had a chance to try it… oh man I love it! And I use the head wrap every night as a scarf.
Chile, I am convinced people choose to not understand supply chain issues. It affects everyday life. I work for a manufacturing company. The supply chain dept fights for their life daily...and we are owned by a large umbrella org. Buying power is strong. I can only imagine for you. My heart goes to small companies, especially beauty/haircare companies.
I didn’t have any issues because I bought my product at Target. Your transparency and willingness to make your customers happy is commendable, and motivates me to try more of your products. I making a Target run today!
Don’t get discouraged about pre-orders. Now that you’ve done one that presented all these challenges, it’s given you a greater understanding of how wrong things can go. It could have happened with getting products to customers through retailers as well. Keep going. I’m so proud of your success.
I pre-ordered and I probably only saw 1 of the emails, because I only look at a fraction of my emails.( I was so out of the loop that I was confused when it came with the head wrap, lol) But I wasn't worried because this woman has So. Much. Integrity. I was going to be cool with it whenever it arrived, cause I knew the product would be great, and it is!
Now THIS is how you serve high quality customer relations! If there is a problem, acknowledge it, apologize to your customers, communicate with your customers and identify the action plan to resolve the situation. Mistakes happen but how you handle them sets the tone for building credibility in the marketplace. Good job Whitney!
Hey Whitney & Team Melanin! Just wanted to give y’all your props! 🙌🏾🎉👏🏾👏🏾 The way this entire proces was handled speaks volumes on integrity! You guys are a smaller and younger company, so it is DEFINITELY not gonna be perfect. But the fact that you sat down and broke everything down for us is really appreciated. And I’m happy to hear which changes Melanin Haircare put in place to avoid possible future repeats. I learned so much from this video alone and it makes it a lot easier to understand what a small business goes through. So I just wanted to give you your flowers 💐 ❤
Whew Lawd! Thank you for being so transparent about your process. I know this process took a lot out of you and I hope that things up for you and your company. We love you and we'll still be here 💫
I agree! I emailed about 2 times to make sure I was on top of receiving the product because I would actually forget I ordered😆. They emailed me right away, answered my questions and offered a refund. I appreciated the great customer service and transparency. Keep in mind small businesses are dealt this hand by manufacturers and it is truly out of their control. Thank you for providing quality products and I wish you much success and prosperity in your haircare journey. Be blessed.
Hello Whitney! I received my order after a delay. Supply chain issues are understandable. I love the plumping deep conditioner ❤ Be encouraged 😊 I am so glad that I have ordered and received my microfiber towel.
I don't usually comment on RUclips videos but felt I wanted to be supportive. It takes a lot to launch a business and stay the course when faced with the challenges you've faced. Congrats to you on not giving up and showing us all what you are made of. You are an excellent example of entrepreneurship! Your loyal supporters will always have your back.
I didn't receive an email about the delay and ship date until October 3. I heard absolutely nothing since the last video you made (about the initial delay where you said it would be available around August), which was months prior to receiving the email. My problem was the lack of transparency and communication. That's it. Figure out why some customers did not receive their emails until October. Look into it please. You will always get my coin because your product has NEVER disappointed me. I appreciate you making this video and showing what the plan was, and what actually happened. Thanks!
It probably went into your spam mailbox. That wouldn’t be their fault. From the receipts that she showed, she did every reasonable attempt to communicate. 🤷🏽♀️
@@Bv3276 It didn't go in my spam inbox, as every other correspondence (including the one I got in Oct.) was sent from the same email into my priority inbox.
@@torybias9564I don’t believe Whitney would lie. And if you didn’t receive an email, they certainly had communication open on their IG. And I’m sure a post! Mind you, updates on their official social media wasn’t a thing, only for nap85 watchers, her IG, and the app. Stuff happens. 🤷🏽♀️🤦🏽♀️
@@Bv3276 Whew. Don't really appreciate you trying to gaslight me in regards to my own experience and what I went through. Also never said she lied. Miscommunication happens; people can overlook things by accident. And exactly. Stuff happens, just like I didn't receive email correspondence about the extra delayed shipping. I'm still a supporter. Still thanked her. My only request was for her to look into the issue, based on my own experience and others. I'm going to support her always, but I will always provide feedback and criticism if my own experience was not the best. B
I waited two months for my conditioner and when I didn’t get my order, I sent an email and my email was promptly answered. I waited and finally received my order and baby let me tell you! This is theeee BEST conditioner I’ve ever used in my LIFE! I’m so glad I ordered two! I then turned around and ordered two more at the Sephora VIB sale! Keep doing your thing hunny, you can’t please everyone and we all appreciate you clearing things up. I find it really funny how we give these big companies all this leeway but when it comes to our own, we bash and berate them for things that a lot of times are outside of their control. We gotta do better 🤷🏾♀️
YOU’LL ARE A BOSS!!! What more could people ask for??? communication ✔️ open transparency ✔️ accepted responsibility ✔️ accommodating✔️ offered refunds ✔️ conflict resolution ✔️ As a small business, you handled this test (hand you’ll were dealt) with GRACE (to the public). Some larger companies have not done better. This test is just preparation for GREATER ahead for Melanin Hair Care!
I don't even care what the issue was. I've been following you for years. I know your values. I know I can trust you. Yes, I trust you more than those big brands out there. Thank you for being you.
Perfect timing! I'm currently massaging my scalp after washing out my deep condish. Whit...Miss CEO...👏🏿you 👏🏿did 👏🏿that. It seriously was worth the wait. Im so sorry about all the stressful events. Knowing what a perfectionist you are, I can't imagine how frustrating it was for all this being out of your control. But also knowing what a professional you are, the transparency is so refreshing and very much appreciated. With every new email update, my heart sank. Not cuz i wasnt gonna get my order, but because I knew how chaotic things were on your end. To be honest, I was just laying back in the cut cuz I knew it would ship out eventually, you can't control what you can't control. But I REALLY appreciate my new headwrap! What a lovely surprise! I've got almost all the colors now 😍 Love to the Melanin Haircare Team for navigating all this!!
Whitney you are a soldier! You’ve been in the natural hair game a long time. And you have given so much of your time and skill for free. Don’t let folk stress you out. There’s a worldwide supply chain situation. Life be lifing. You can only control what you can control. Thank you for explaining to your customer. May God bless the work of your hands and keep you sound while you navigate ❤
Hi Whitney, I want to make sure I say that when I didn't receive my Deep Conditioner in the initial time frame, I reached out via email (in Jun & August) got a thorough response each time, not a generic email. Just think about what it takes to respond personally and to get an actual response addressing your concerns. I've been rocking with Whitney since the beginning and she's always moved with integrity. We need to learn how to give each other grace. AND the deep conditioner is remarkable soooo, well worth the wait!!! 💙🥰
Kudos for how you handled this!!!! A lot of people are not business owners and have no idea that S$%T HAPPENS in business!!! I wish people were more understanding and graceful. Keep moving forward with your head up!!! Looking forward to a Moisturizing Shampoo!! Love Ya!!
I've never used your products because they have always been outside of my price range. However, after listening to this video and seeing how sincere you are with your customers I think I may buy 2 of these conditioners from Target. Thank you for taking the time to care!!
Firstly, I always appreciate how transparent you are about your life and business. Secondly, my hair isn’t exactly going anywhere, and I missed the other products I’d ordered that were to come more than a new product I’d been waiting to try. Thirdly, a part of my order was missing and the response time and fix was PHENOMENAL. Finally, THIS PRODUCT WAS WELL WORTH THE WAIT! What it does to my hair is even beyond my very high expectations for Melanin Haircare products. It smells AMAZING. There is so much product in the packaging for the price, especially compared to other brands. I don’t need a lot, so it will last a LOOOOONG time. Chef’s kiss, no notes, absolute PERFECTION. Whitney, you have a loyal fan base for a reason. I’m not going anywhere and I LOVE your products. I also appreciate that if I have an emergency or need a product when I’m out of town that I can go to retailers to grab it. I’m sorry there won’t be any preorders anymore, especially since I really enjoy the perks of being that super loyal OG making-haircare-products-in-my-kitchen fan base. Keep being you. ❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤
I don’t know why people were upset about the preorder being late because the same people can preorder a Telfar with the bag security program and wait a year.
Thank you for being so honest and real. I’m sorry for being so hard on you for you’re product release. I get it. I hope you find your grounding. I get how hard it is. I love that you have worked so hard to make the best products for us. Stay focused on you and yours. Much love!
It's alright to hold people accountable! She explained and apologized which is what accountability is all about. She's trying to do better next time too! That's all we ask tbh
OMG!!! I have been watching your videos for over 10 yrs. I went natural I 2012 & I came across your videos making your own products in your kitchen. I knew we were not getting scammed & understood the situation with products. Not just with you but overall. All businesses big & small was effected. I never wanted a refund I wanted the product. I was just patiently waiting then one day, there it was! It finally came & I been loving it!! Keep up the good work Whitney!!
I've been with you for almost a decade. This was worth the wait. My only concern at that time was I was getting ready to move and when I did the preorder, it had my old address on it. Your customer service team was on it and I was able to get my order days before I officially moved. I LOVE YOUR PRODUCTS! 🥰🥰🥰🥰🥰
Whitney, so many Fortune 500 CEOs can learn from you at this moment. Transparency and trust is key to create excellent customer experience. ALSO: Don't give up on pre-orders.... just execute it differently: initiate it when products are physically in the factory, and limit it to a specific number of people (e.g., first 500 or 1000) to mitigate risks (external and internal factors), help control supply, and keep it as an exclusive trial period. Keep your head high ☺️, and you have an amazing team!!!
Hi Whitney…so sorry for all the problems you were having. I agree with you, don’t do pre-orders to save yourself some stress and negative comments. I’ve purchased your whole line, got your deep conditioner from Target’s Ulta. I must say that I am enjoying the entire line. Keep up the great work and I pray that you and your company doesn’t suffer any more setbacks❤. 23:46
I am a customer for life. When I am able to find your products in Houston and surrounding areas , I buy two of each. U ARE AWESOME!!! I have been a fan since 2011. I will wait in line for your new product. FOR REAL!!!
I think you are doing a phenomenal job!! Just because your products are luxurious and big brands could never doesn’t take away the fact that you are small business and working in this crazy economical environment. I hope you get rest and peace! I couldn’t imagine how hard it is
My refund was processed pretty smoothly. They were responsive for me. But thank you for coming out and addressing what happened, and while remaining so calm and graceful. You may need an alternative partner for pre-orders now that you're so big? idk Even big box platforms have launch issues. Keep pushing sis.
Excellent feedback. I didn’t pre-order but have worked in International Logistics for years and have been living this nightmare since the pandemic. You did an outstanding job of explaining this to everyone. I will continue to support the brand. Kudos!! Hopefully this year will be much better.
Girl we sure do miss you. I have been loc’d for over 4 years now and i am still loving your videos. I even watched the ones I had already seen. It’s great to see you!!! Sending Peace, Blessings and amazing vibes your way!!!!❤
Whitney I feel for you going through your growing pains and I’m a loyal customer that has followed you for over 10 years and I will wait because hands down you have the best products out there and my hair absolutely loves your products. Thanks to your product I finally have longer lasting long hair. So thank you Whitney, thank you for your hard work and the quality of your product. I’m grateful to you. Please don’t stop, please don’t burn yourself out. You tell us to hang in there, you hang in there, please take care of yourself and don’t worry I’m sure you have 10’s of thousands of ride or die loyal customers like me. . 💜💜💜
You stayed on top of the situation as best you could. You’re transparent about what happened. I can’t express how huge this is. Ma’am…you’re doing great! I’ve waited for products due to supply chain issues. It was fine because the company (Revair) did what you did by emailing notifications and giving a free gift with a friendly tone. Eddie Bauer did zero customer service when my order was late for two months… I haven’t ordered from them in two years. I will always support a business owner who respects my patronage.
In Swahili we say “pole sana” for all the issues you have faced including the backlash. It hurt to see you being dragged and as a small business owner myself making hair products (did I mention you were the first video I found in 2011 when I googled “how to take care of natural African hair”?) I completely understand what you must have gone through. The way you handled this situations has just cemented your amazingly honest character and your authenticity as always is refreshing! Wish you all the best Whitney and we love you immensely! ❤
I’m just sitting here SO proud of just how knowledgeable and articulate you were about ALL the detailed aspects of the issue. Truly BOSS. I greatly admire you and your team. ❤🙏🏼
Thanks for the transparency! Pre-Orders are clearly stressful and something are out of your hands. You were updating people along the whole way and did a great job. Im sure people had genuine concerns, while some were just looking for negativity. As a small company this was handled well and did what needed to be done. I look forward to hopefully more surprises for the naptural followers
I ordered in April and received mine at the beginning of Oct. WORTH THE WAIT!!! If we can wait months on end for furniture, waiting a few months for hair products is a breeze. Can we please get more designs of the t-shirt towel? I'm IN LOVE with the one I have. 🥰
I for one never needed any explanation Whit. There are supply issues everywhere and I knew that I’d get my product when you got the product. It was never that serious. Wishing you and the kiddos a great Christmas and a happy New Year!
Whoa, what a perfect storm. I’m just one person, absolutely awed at the efforts made to be transparent, to do the right thing, & to do your absolute best thing possible. I hope another way of pre-ordering that leaves you guys more secure in your plans can be figured out, like more of a soft-launch or what have you. Thank you, thank you so so much for being so transparent, for going *so many miles* above & beyond what most retail companies do. Mad respect to your Customer Care team for weathering that storm.
Whitney I’ve been rocking with you for a long time. The conditioner makes my color treated hair feel like silk. (The lemongrass is strong but imma stick beside it 😊) My mom called customer service in August and she said the young lady she spoke with was so sweet and very professional. We love your products. ❤
Product was late... I didn't care..... saw one explanation.....I didn't care.....I was gonna WAIT for that product......Ya hear me!?! And thanks for the cute scarf. I know your integrity. Been following you for years. I had ZERO worries honestly🤷🏾♀️😉 The product was as great as expected. Placing an order this weekend for the entire line AGAIN! I'm waiting on that gel to drop..... did I miss that??
I thank you for having respect and integrity to explain things! Thank you, for launching something of quality and from your heart! I'll be ordering soon!!!🧡🧡🧡
I didn’t find out about the product until something was posted about it on IG- I missed the pre-order on the app even though I have it. I found it at a retailer online and ordered it there. I wanted to say how much I appreciate your efforts to communicate with everyone and I totally understand delays and supply chain issues… Customer service is HUGE! People may complain but they will also remember that you kept them updated and responded-even if they didn’t like the answer. WE LOVE YOU!!!! And your products!!! You got through it and we appreciate you! Respect! ❤
It's the TRANSPARENCY & ACCOUNTABILITY for me. You taught my entire family how to love, grow and nurture our hair. I prefer to buy from retail but will continue to support your business. I already purchased the bamboo/flaxseed fenugreek stretch cream and love it. Contnued success. My only advice is be patient wi yourself and there are no failures you learned from this lesson it will make you and the business stronger
Your transparency is BEAUTIFUL. 🪴🪴Following you on YT for years! Your spirit is amazing. Pandemic messing up logistics for many businesses = real. Know that we support you and believe in you! Greetings from Chicago 🌸👧🏽
I was probably an April order that was put on hold but I am a loyal Melanin Bae so i was not concerned because any DM i sent was answered and I received my product and it was worth the wait!!!!! Communication was awesome and I have no complaints
The only thing about this deep conditioner that disappointed me was the fact that the container fell from my top shelf and spilled maybe a third of the contents during my FIRST APPLICATION. My heart fell out of my chest 💔. I trust you Whitney. It’s all good
She is just an amazing person! Just the fact that she came with everything in hand, screen shots, emails, notes!! Says a lot about how passionate she is about her company....
Hello, I am jumping in many days later as I am now viewing this video. I was one of the early preorders and at times I would think hey didn’t I spend some money on new product but having a full understanding of what was going on in the world, if anything I was more concerned about you and your company getting through the craziness of the supply chain challenges. I have and will always support you! Keep up the great work I can’t say it enough how proud I am of you and to be a part of your community! 🙌🏽 much love, honor and support from NY!!
Whit we know you are a person of integrity and have great products. Glad to see your business is growing!!! There are growing pains in business, but I am happy to hear you are listening to your customer base. Don't stress, just keep shining your light!
Thank you, as always, for your transparency, honesty and integrity. While it was disappointing having to wait for a product we all were eagerly anticipating, I never had any doubt that you and your team were doing your due diligence and working to the fullest extent on circumstances within your control to make the launch happen. In a world short on patience, I'm happy to make the time, put forth effort and extend grace to wait for people like you who are clearly trying their damndest to make the space around you better than how you found it. Thank you for speaking to us, in your own words and on your own time. With gratitude for you and the work you've done, always. And also happy early birthday☺️.
Whitney, I just wanted you to know I’ve had nothing but a positive experience dealing your company and your products. I love all the products I’ve received so far and will continue to support you in the future!! If people can’t understand the supply chain issues post COVID, that’s on them. I mean MO Knows Hair made the decision to cancel her whole hair line because of supply chain issues! At least you’re still here and in the game!! Wishing you continued success 💙🙌🏾
I didn’t ask for a refund . I was willing to wait !!! Just wanted to make sure it was still coming!!! ❤❤❤love the product . I’m grateful what you bring to the community ❤❤
Our docks here in Long Beach (Los Angeles) were full as well! Containers on top of each other, ships in the middle of the ocean waiting. They even started unloading containers in neighborhoods! Glad things worked out! And sis, come through with Dem receipts! YASSSSSS!!!! I hope the new product does well! I haven’t gotten it yet but I just bought two oils today! 😂😂😂❤️❤️❤️
Hi I just wanted to let you know that you are good with me. I will continue to support you. We give grace to bigger companies all the time and we put up with less than stellar customer service with them. Running a business is challenging as well as being a mom and daughter. I will always support you. I have been following you since 2009. I am so proud of you and your growth. We all learned a great deal. Thank you for being you 🙏🏾💪🏾❤️
![Noob To Max With DRAGON REWORK In Blox Fruits [FULL MOVIE]](http://i.ytimg.com/vi/LnBMOinoOvA/mqdefault.jpg)
Hey LOVES!! I miss you all so much! Please disregard my appearance, I don't have much time these days to get myself together and just wanted to get this video out asap! XOXO!! Talk to you all in the comments and in the next video! 😘❤
Missed your uploads! Can't wait to try thr deep conditioner this weekend. Despite all the going on your products have ALWAYS been too tier for me and mine. Forever customer 💓
Hi Whitney. Thank you for your communication to us. I have a concern. I order your products after seeing them on RUclips, then going to your website to order. I am only your on mailing list (I assume), however I have not signed up through your app. I receive every promotional emails, but I did not receive the June 24 nor the August 4 emails. So for me there is a gap between my May confirmation email and the September delivery email. I understand now that you were communicating with us, but I didn't see it. Now I am wondering if I sign up on the app now (and show proof of my order) will I be given the points I missed? Thanks. Happy Holidays!
Literally watching this with my pre-ordered conditioner in my hair… and I LOVE IT! It is so amazing and worth the wait. I got color in my hair for the first time a couple months ago and I had breakage when I did my silk press a week ago. So now I’m thrilled to have this product to protect my hair and aid in detangling. Love you Whitney! You’re doing fine sweetie❤
Also please don't say never again. Maybe not for while on the pre-orders. I really like them!
@@LadybugLuv IM WITH YOU! I love the pre-order and I think we know what we are all getting when we do them. I think they should still be available for those who have the patience. It was no inconvenience to me at all and I’m a new business owner who opened in July (electrical company) and the supply chains are BANANAS! I get it and honestly appreciate how communicative you and the team have been through it. I come from customer service and have always said people will put up with dern near anything if you are kind and communicative in a proactive manner. You don’t let one bad experience crush your spirit Whit!❤
I was a customer who asked for a refund after two months of waiting. There were no questioned asked, I have never received a faster response with action. I have been in customer service / management for 21 years. I appreciate the quick response and understanding of Melanin. I bought the conditioner from Ulta. I will absolutely support your brand going forward. You are an awesome business woman 👩💼
Same thing I did and Same! I would order again!
This woman (as far as I’m aware) is the reason why our shelves are filled with flaxseed type gels and a range of other products. I hope she earns some serious coins. Glad Melanin hair care is in the UK. ❤
Is it??? Had to get my brother to buy it from Ulta when he went on holiday back in February.
It is??? Where??? Pleeeease tell us
Gurl maybe the flax gel but as doe the other products, nope. She just added to a long lista of incredibly expensive products.
@@doreeneb SpaceNK
@@MusicLover8414 thanks hun. Never heard of them so will check it out 😊
...Can we just take a moment to appreciate the RECIEPTS?! 🙌🏾🤯🤯😍This lady had a whole folder of EVIDENCE, time stamps, emails and messages to prove her case! 🤭NAP CAME CORRECT! RUclipsrs sent her messages & made videos bashing, but the actual proof is damning. I'm really proud of you for standing UP, keeping it classy and showing your hand. It was a royal flush.👑 No matter what happens, You won. 💯
I appreciate and noted those receipts 🤣 #checkmate
I unsubscribed from that particular basher after her video. Whitney’s character has been consistent from the beginning and I’m not going to turn on her just because she experienced a challenge.
@@swehart yes! I made a very nice comment on that video. I don’t follow her, but was very turned off and would never follow her after that video.
Aly Ariel I love all of Nap85's products. If it takes a while to get it, it's fine. It's got a lot of value PLUS the stuff lasts for years. I've been using it for like 2 years now, I've replaced my leave in & oil only once.
So it's definitely worth it
😂😂😂😂 and did
Girl I ordered Beyoncé merch back in the summer when the album dropped, still waiting...we understand supply chain issues, it's the way of the world we now live in. You are great by doing all this, it's way more than most companies would do by the way ❤️ your loyal nap85 will always ride for you 😉
I ordered my Beyoncé merch in July and it came in November 😭
XOXO!! 😭😭🙏🏾 Thank you so much Alana!! 😩 Even Beyoncé can’t move these dang suppliers.. it’s a literal mess out there! But we’ve got pieces in place to hopefully not ever experience anything like that again!! 🙏🏾🙏🏾 Thank you so much for your love and understanding! ❤️❤️❤️
I bought my friend Taylor Swift merch before Christmas... we didn't get it for moooooonths lol
Right 🤣🤣🤣🥂
The best comment, I also want to say thank you.
A RUclipsr who shall remain nameless, made a video about the product delays, saying brands must be held accountable. However when she started laughing and repeating over and over how “embarrassing this is for Melanin Haircare,” it came off as throwing shade. Most people aren’t business owners and have no idea what can happen with logistics. Keep making great products and doing your thing.
Why are some people always so quick to laugh at others' misfortunes?
Sherea DelSol is a miserable person who claims to be for black women, but she sure was the first person to tear Whitney down. I can’t stand negative people like her.
I agree!
That nameless RUclipsr is the same one featured in this video regarding the delayed April orders. Funny how in her rant about the shipping communication issues, she didn't mention that Whitney herself was talking to her in her IG DMs. Some people just like to relish in others misfortune and it's really gross.
What I hated was how some people acted in the comments on the brands IG page. Melanin haircare has amazing customer service. Some people were straight up nasty in the comments and the company never clapped back. Whitney was very clear about what was happening. She even opened this up on her personal page for her real followers to follow. If it’s one thing about Whitney is that she’s been transparent with things since day 1. People were just … showing their ass. I got my DC late but it came with a headscarf as well and it was well worth the wait. All of these products are amazing. I don’t see y’all getting crazy with LV Balenciaga etc but we really are hard on small businesses which sucks.
The smoke people give small Black businesses is ridiculous! Imagine calling someone out of their name over conditioner 😅. Whitney handled it so well and I will always support her
@@niolab7 ..Both comments str8 FACTS…It’s sad they can’t appreciate QUALITY products and trusted OWNER with KNOWLEDGE of every ingredient going into the product, tested (DIY) on RUclips ..what the hell they want 🤨
@@wassupg it was never about the quality - you’d be surprised the number of people that are happy AND SAD that Whitney is successful. With all her transparency and accountability, they still had something bad to say. It’s obvious it’s more than the product. But I learnt a lot from how Whitney handled that situation and she will certainly going to go very far in her business.
@@niolab7 ..Reason I stated str8 facts on both comments 🤷🏾♀️ and aware ppl are envy, jealous of Whitney success 😉 and any other 🖤🤎 businesses
When you operate from integrity, lies and misinformation will never be able to stand against. You guys did an amazing job! Handled this rough situation with so much grace. I hope your company continues to go onwards and upwards!
You handled the crisis in exactly the way my Organizational Decision-Making professor said a CEO should handle crisis.
1. You were transparent... explained everything clearly.
2. You acted quickly.
3. As CEO, you are the person to address the issue and you did just that.
This is how you build trust with customers.
Well done Whit!
I feel like Chef Pi, needs to take notes on how to accept and address issues and criticisms. Whitney is a great example.
@@Cantetinza17 Chef Pi is beyond help. She even got a co-host and studio audience on a day time show to agree with her tom-foolery.
@@tiahnarodriguez3809 Yes I saw that. After I saw that, I completely wrote her off.
You’ve been very clear on the issues and have been keeping us updated since the beginning. You’ve even offered refunds to those who don’t want to wait. Love your product, your brand, and that you’re actually FOR us. These naysayers would be pressed to find better. ❤
Thank you SO much Soyreka! 😭🥰🤗🙏🏾 I appreciate you! ❤️❤️❤️
I absolutely love the melanin leave in & styler. Love love love!!
They have it here in Texas at Ulta I bought it the didn't have the oil tho
@@Naptural85 Wendy I love your videos and your family. When you pre order have everything done and then do the pre order later, so you don’t have to deal with all the craziness. I hope that helps. Love you 🤍🤍👍🏾
@@sansapril the leave in hits! I love it too!!!
Sweetie I’ve been watching you before ANY of your babies were born since 2010 😊 and I’ve done your DIY and trust me when you launched I ran to order immediately still have 1st 🍭 matter of fact all (3)..Anywho I BELIEVE IN YOU 🫵🏾 your products etc., and will continue supporting you until my FATHER close my eyes 👀…I wasn’t even concerned about the delay 😊I wait for pkgs and furniture orders 🤷🏾♀️
XOXO!! 🙏🏾🥰 Wassup G!! Thank you so SO MUCH for your sweet message and for your love all of these years! I appreciate you! ❤️❤️❤️
On a good note. My heart swells with pride and, I see Melanin products in Target stores, and on the shelves. Bylines and photo's included about the products. It's amazing to see the launch and success of the product line. So proud of you and your sister's success. Wishing the both of you success and happiness.
First, never tell us to disregard your appearance. You are absolutely gorgeous while showing what real life looks like. Next, you are an amazing businesswoman who handled things like a boss literally. Supply chain issues, actually Covid, affected every business and person in the world whether small or large. Lastly, shame on those people trying to tear down someone doing positive things for a largely ignored community. Thank you for having such good products that make my hair look beautiful.
Girl, you are so good! Definitely appreciate your transparency, but trust and believe that your fans/consumers will stick with you until the wheels fall off. I’m an actress & yesterday on set the HMU team gave me multiple hair compliments & asked what products I used. I directed them straight to your line & I know for a fact they placed some orders. Thank you for all that you do for this community. We support you 1000% Queen! Be blessed!
The challenges of a small business owner can’t be overstated. Your transparency is appreciated, your products are excellent and we want you to continue to succeed.
This was like a episode of Judge Judy because the receipts!👏🏾 Air tight on clearing those that needed to be cleared and sent packing with The Actual Truth.
I appreciate all that you and the team does and provides and that throughout you have been there to address what was happening.
You have my continued love, patience (if this happens ever again) and support.
CONGRATULATIONS on a new facility movin on up!!!
Don’t give up on Pre-Orders. Just use this as an opportunity to learn and give it one more try at a later date. We love you Whit!
Growing pains. My 17 year old LOVES your products! We have to remember as we transition from RUclips subscribers to customers that we afford you Grace as you grow. Thank you for your continued transparency.
(Side note. Bigger companies will simply issue a refund with no regard to your current concerns or needs, and they have been on the forefront of e-commerce. And yet and still we continue to keep those companies in business by returning.)
I preordered the first day it was announced, and wasn’t concerned about the delays at all. I saw the insanity in the comments, and I was shocked that so many people who claimed to be recurring/regular customers had so much negativity for you and the company. Anyone who has purchased from you knows the quality of your products and the standard of your professionalism. Anyway, the deep conditioner speaks for itself - *easily* the best product of its kind that I have ever used, much like the entire Melanin line. Thank you Whitney for your hard work, patience, dedication and care for us and our hair! ❤🙌🏾
Whitney, it was so sad when i saw some of your followers acted like you were not honorable. I'm sorry you have to defend this. I know you see the community different now and maybe that's ok, people will turn on you unfortunately. I will continue to use all your products! I'm so proud of you, you were there dropping gems when I did a big chop in 2012, I look forward to your future success 🙂
I believe MoKnowsHair said that she stopped selling her line because of supply issues. Running a business is a lot of hard work and can be stressful, and you seem to be handling it beautifully ❤️
PHEW! Just listening to everything your company went through made me feel stressed for you! Thank you for continuing to be you. I never doubted you. I e been following you since before Olivia. When I heard you had a hairline I literally paused the video and did a happy dance for you! I yelled out,”YOU GO WOMAN!!! YESSS!!! GET AT IT!” I was so happy for and proud of you. I never doubted I’d love your products because your DIYs helped my hair immensely. Now I’m spoiled. I can’t use anyone else’s products. Your products are home for my hair! Thank you for this video. But I didn’t need it because I knew you were just hard at work behind the scenes. Just keep going forward. Thank you for all you do. Please take a break as you need to. You have a loyal fan and customer base! If you’re here so are we! Thank you for everything you’ve contributed to the community. You are valuable!
Whew!! I have been fighting in these RUclips streets! 😡👏I told everyone, Whitney has ALWAYS been about her clientele and supporters. If ANYTHING went left, it WAS NOT a lack of care.
You are wonderful and if anyone has anything else to say, send them to me loll!!😌💕
Right! Those natural hair RUclipsrs were getting on my nerves…
Oh wow! I only saw one video, were there lots of negative ones about this?
@@kemery22222 who are people talking about? I didn't even know people were bashing her
This just makes me want to support you more! You are one of the first natural hair bloggers! It was always you and Black Onyx back in the day (10+ years ago)!!! Your integrity and quality shines through in your products! I’ll be purchasing all the items this holiday season. Congrats to you on your new warehouse!🎉❤👏🏾
Eeeeee! Miss you Whitney! Messy launch and all! Can’t wait to get the conditioner. Props to creating this much-needed product.
XOXO!! Thank you love!! 😭🙏🏾❤️
They have it here at Ulta
@@Naptural85 you got it, relax and let it come together 🥂😇🙌🏿🙏🏿
Whitney and Team Melanin Haircare, I’m soooooo proud of you and all your accomplishments. I’ve followed Whitney on Naptural85 for years so, I know that your love for hair and hair care (FOR US) is REAL and HONEST. I never doubted you for one moment and I knew if there was any way for that situation to go better, you would’ve done it! Stuff happens!! In life personally and professionally. I’m literally here crying watching someone that I respect and admire try to explain LIFE. I wished people could have been more understanding and been more patient. 🥺 Every product that you have released has been BOMB! My hair LOVES every product and I know you’ve put your heart and soul into every single thing you’ve put out. That deep conditioner is sooooo great, it was definitely worth the wait. And, I love the hoodie that I just received. You can do pre orders with me anytime you want and I’ll never complain. I know all the hard work you and the team put into these products and in making sure we’re happy with gorgeous, healthy hair. I THANK YOU and The Team for allowing us to share in this journey and letting us enjoy the products that you create. Blessing, upon blessings, upon blessings to you all with soooo much love. 💜💜💜💜🥰🥰🥰🥰🥰 #melaninbaeforlife
I love your integrity! I never even worried about it because you always impressed me as someone who was straightforward/honest, so I was surprised to see some people were upset and felt the issue was ignored. Thanks for doing this, it was concise and receipt heavy!
I work at a small makeup boutique in Atlanta so I understand AND empathize with the whole supply chain issue completely. I appreciate your professionalism throughout this whole ordeal, because you really could’ve came on here and been defensive, cold and dismissive lol. What I don’t love is people trying to defame your character like you’re out here trying to make a quick buck. Of course we all know many of OG RUclipsrs who blew up and started acting brand new, but you are not that girl. All of this to say thank you for keeping it all the way real, you’re true supporters are here + not going anywhere! 💛 happy holidays to you and the kiddies
Girl drop the store name lol 😂
Sister just gave a clinic on business practices! So proud of you and "Me and mine will stay committed" Love to you and yours.
As a result of the transparent, timely information I received, I ordered the socks as soon as they were avaliable. I got a free headwrap with both of my orders (deep conditioner and socks). Your commitment to customer service is top tier. I will forever be a customer.
You know what yeah I tried the pre-order via the app and it kept getting put off so I canceled my order. But I got it through Sephora and sis you came through. The deep conditioner I had to threaten my niece because she was trying to sneak out of my home with it. My hair ❤️ it. Thank you again.
Not threatening your niece. That’s so funny
I just want to say....please keep the leave-in conditioner coming. I'm nearly obsessed with the product and I don't have an alternative. This leave-in conditioner stands alone among all other leave-in conditioners! Thank you for taking the time to make and share it with the natural hair community. Literally the cleanest, most effective leave-in conditioner I've ever tried.
I was a preorder customer, rec’d all the communications & understood what was going on. Really appreciate my free gifts and LO♥️E the product. One of my favorite deep conditioners 🥰. Thanks for all the content over the years & these great products!
XOXO!! 🙏🏾🥰 Thank you so much Felicia! I’m so happy that you love your deep conditioner and the free gifts! ❤️❤️
Being in IT with procurement responsibilities, I completely understand where parts were ordered and were not shipped almost 6 months later. I took my pre-order in stride and waited. There was no way I was going to cancel my order of the deep conditioner. Now that I have it, I am happy with much needed product.
I cannot imagine what it’s like to deal with the tremendous amount of pressure from this situation. You and your team are incredible, and I hope you’re given grace! The quality of your products as well as your integrity speaks for itself, and I’m so happy to be a melanin haircare devotee. Thank you for everything you do!
I have been following your channel since 2010, even attempting some of your DIY products (unsuccessfully). To say I was excited when you started Melanin Haircare is an understatement. I have bought all of the products and they are now a staple in my haircare regimen. I preordered late in mid-June and got my package in late October. I feel like you did more than an adequate job keeping everyone informed of the delays and the reasons why they were occurring. You have always come across as a genuine person, who now as a business owner is trying to do the best by your customers. I’m glad that most customers extended you the grace you deserve. I will continue to buy your products regularly. I would even commit to a preorder if you decided to try that venture again. 😊
I appreciate products that are made with quality ingredients, fairly priced, and CEO's driven by a purpose. You and Sis continue to do an outstanding job while producing superior products. Melanin was not the only company effected by the shipping crisis. This was well known, reported on the news daily, and there was very little you or anyone could do. This was a result of the pandemic, and not a result of your management or planning. I love the fact that I can trust the quality of Melanin Haircare products, and Whitney, that is always wroth the wait!
My husband ordered a book that he wanted. It took a YEAR a whole YEAR to come. Things happen. You have done awesome.
Whitney. Girl. We know you got us. You have helped me and so many of us love our low porosity hair. I’ve struggled with my dry frizzy hair my whole life. Thank you for everything. You have given us so much of your time. It’s not in vain. You have my full support on taking your brand to the next level. Thank you for always being honest and upfront. A lot of RUclipsrs act as tho this is easy. You show us the HARD work. Enjoy your holiday.
Finally found this blogger again. I ordered a hair dryer that was advertised from this page a few years ago and receive a dryer that could only be used outside the USA. I LIVE IN AMERICA!!
I was not bothered at all. And when the product was shipped and I had a chance to try it… oh man I love it! And I use the head wrap every night as a scarf.
Chile, I am convinced people choose to not understand supply chain issues. It affects everyday life. I work for a manufacturing company. The supply chain dept fights for their life daily...and we are owned by a large umbrella org. Buying power is strong. I can only imagine for you. My heart goes to small companies, especially beauty/haircare companies.
I didn’t have any issues because I bought my product at Target. Your transparency and willingness to make your customers happy is commendable, and motivates me to try more of your products. I making a Target run today!
Don’t get discouraged about pre-orders. Now that you’ve done one that presented all these challenges, it’s given you a greater understanding of how wrong things can go. It could have happened with getting products to customers through retailers as well. Keep going. I’m so proud of your success.
I pre-ordered and I probably only saw 1 of the emails, because I only look at a fraction of my emails.( I was so out of the loop that I was confused when it came with the head wrap, lol) But I wasn't worried because this woman has So. Much. Integrity. I was going to be cool with it whenever it arrived, cause I knew the product would be great, and it is!
Now THIS is how you serve high quality customer relations! If there is a problem, acknowledge it, apologize to your customers, communicate with your customers and identify the action plan to resolve the situation. Mistakes happen but how you handle them sets the tone for building credibility in the marketplace. Good job Whitney!
Hey Whitney & Team Melanin!
Just wanted to give y’all your props! 🙌🏾🎉👏🏾👏🏾
The way this entire proces was handled speaks volumes on integrity! You guys are a smaller and younger company, so it is DEFINITELY not gonna be perfect.
But the fact that you sat down and broke everything down for us is really appreciated. And I’m happy to hear which changes Melanin Haircare put in place to avoid possible future repeats.
I learned so much from this video alone and it makes it a lot easier to understand what a small business goes through.
So I just wanted to give you your flowers 💐 ❤
Whew Lawd! Thank you for being so transparent about your process. I know this process took a lot out of you and I hope that things up for you and your company. We love you and we'll still be here 💫
I agree! I emailed about 2 times to make sure I was on top of receiving the product because I would actually forget I ordered😆. They emailed me right away, answered my questions and offered a refund. I appreciated the great customer service and transparency. Keep in mind small businesses are dealt this hand by manufacturers and it is truly out of their control. Thank you for providing quality products and I wish you much success and prosperity in your haircare journey. Be blessed.
Hello Whitney! I received my order after a delay. Supply chain issues are understandable. I love the plumping deep conditioner ❤ Be encouraged 😊 I am so glad that I have ordered and received my microfiber towel.
I don't usually comment on RUclips videos but felt I wanted to be supportive. It takes a lot to launch a business and stay the course when faced with the challenges you've faced. Congrats to you on not giving up and showing us all what you are made of. You are an excellent example of entrepreneurship! Your loyal supporters will always have your back.
Kudos to you Whitney! Entrepreneurship is NOT for the faint of heart. You handled this the best way you could.
From the way you handle yourself, the way you handle business, and the way my hair responds to your products.... I will always be a customer!
I didn't receive an email about the delay and ship date until October 3. I heard absolutely nothing since the last video you made (about the initial delay where you said it would be available around August), which was months prior to receiving the email. My problem was the lack of transparency and communication. That's it. Figure out why some customers did not receive their emails until October. Look into it please. You will always get my coin because your product has NEVER disappointed me. I appreciate you making this video and showing what the plan was, and what actually happened. Thanks!
It probably went into your spam mailbox. That wouldn’t be their fault. From the receipts that she showed, she did every reasonable attempt to communicate. 🤷🏽♀️
@@Bv3276 It didn't go in my spam inbox, as every other correspondence (including the one I got in Oct.) was sent from the same email into my priority inbox.
@@torybias9564I don’t believe Whitney would lie. And if you didn’t receive an email, they certainly had communication open on their IG. And I’m sure a post! Mind you, updates on their official social media wasn’t a thing, only for nap85 watchers, her IG, and the app. Stuff happens. 🤷🏽♀️🤦🏽♀️
@@Bv3276 Whew. Don't really appreciate you trying to gaslight me in regards to my own experience and what I went through. Also never said she lied. Miscommunication happens; people can overlook things by accident. And exactly. Stuff happens, just like I didn't receive email correspondence about the extra delayed shipping. I'm still a supporter. Still thanked her. My only request was for her to look into the issue, based on my own experience and others. I'm going to support her always, but I will always provide feedback and criticism if my own experience was not the best. B
I waited two months for my conditioner and when I didn’t get my order, I sent an email and my email was promptly answered. I waited and finally received my order and baby let me tell you! This is theeee BEST conditioner I’ve ever used in my LIFE! I’m so glad I ordered two! I then turned around and ordered two more at the Sephora VIB sale! Keep doing your thing hunny, you can’t please everyone and we all appreciate you clearing things up. I find it really funny how we give these big companies all this leeway but when it comes to our own, we bash and berate them for things that a lot of times are outside of their control. We gotta do better 🤷🏾♀️
I totally agree with you.
YOU’LL ARE A BOSS!!!
What more could people ask for???
communication ✔️
open transparency ✔️
accepted responsibility ✔️
accommodating✔️
offered refunds ✔️
conflict resolution ✔️
As a small business, you handled this test (hand you’ll were dealt) with GRACE (to the public). Some larger companies have not done better. This test is just preparation for GREATER ahead for Melanin Hair Care!
I don't even care what the issue was. I've been following you for years. I know your values. I know I can trust you. Yes, I trust you more than those big brands out there.
Thank you for being you.
Perfect timing! I'm currently massaging my scalp after washing out my deep condish.
Whit...Miss CEO...👏🏿you 👏🏿did 👏🏿that. It seriously was worth the wait.
Im so sorry about all the stressful events. Knowing what a perfectionist you are, I can't imagine how frustrating it was for all this being out of your control. But also knowing what a professional you are, the transparency is so refreshing and very much appreciated. With every new email update, my heart sank. Not cuz i wasnt gonna get my order, but because I knew how chaotic things were on your end. To be honest, I was just laying back in the cut cuz I knew it would ship out eventually, you can't control what you can't control. But I REALLY appreciate my new headwrap! What a lovely surprise! I've got almost all the colors now 😍
Love to the Melanin Haircare Team for navigating all this!!
Whitney you are a soldier! You’ve been in the natural hair game a long time. And you have given so much of your time and skill for free. Don’t let folk stress you out. There’s a worldwide supply chain situation. Life be lifing. You can only control what you can control. Thank you for explaining to your customer. May God bless the work of your hands and keep you sound while you navigate ❤
Hi Whitney, I want to make sure I say that when I didn't receive my Deep Conditioner in the initial time frame, I reached out via email (in Jun & August) got a thorough response each time, not a generic email. Just think about what it takes to respond personally and to get an actual response addressing your concerns. I've been rocking with Whitney since the beginning and she's always moved with integrity. We need to learn how to give each other grace. AND the deep conditioner is remarkable soooo, well worth the wait!!! 💙🥰
Kudos for how you handled this!!!! A lot of people are not business owners and have no idea that S$%T HAPPENS in business!!! I wish people were more understanding and graceful. Keep moving forward with your head up!!! Looking forward to a Moisturizing Shampoo!! Love Ya!!
I've never used your products because they have always been outside of my price range. However, after listening to this video and seeing how sincere you are with your customers I think I may buy 2 of these conditioners from Target. Thank you for taking the time to care!!
Firstly, I always appreciate how transparent you are about your life and business.
Secondly, my hair isn’t exactly going anywhere, and I missed the other products I’d ordered that were to come more than a new product I’d been waiting to try.
Thirdly, a part of my order was missing and the response time and fix was PHENOMENAL.
Finally, THIS PRODUCT WAS WELL WORTH THE WAIT! What it does to my hair is even beyond my very high expectations for Melanin Haircare products. It smells AMAZING. There is so much product in the packaging for the price, especially compared to other brands. I don’t need a lot, so it will last a LOOOOONG time. Chef’s kiss, no notes, absolute PERFECTION.
Whitney, you have a loyal fan base for a reason. I’m not going anywhere and I LOVE your products. I also appreciate that if I have an emergency or need a product when I’m out of town that I can go to retailers to grab it.
I’m sorry there won’t be any preorders anymore, especially since I really enjoy the perks of being that super loyal OG making-haircare-products-in-my-kitchen fan base. Keep being you. ❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤
@Naptural85 See the below comment; fairly certain it's a bot.
I don’t know why people were upset about the preorder being late because the same people can preorder a Telfar with the bag security program and wait a year.
Thank you for being so honest and real. I’m sorry for being so hard on you for you’re product release. I get it. I hope you find your grounding. I get how hard it is. I love that you have worked so hard to make the best products for us. Stay focused on you and yours. Much love!
It's alright to hold people accountable! She explained and apologized which is what accountability is all about. She's trying to do better next time too! That's all we ask tbh
OMG!!! I have been watching your videos for over 10 yrs. I went natural I 2012 & I came across your videos making your own products in your kitchen. I knew we were not getting scammed & understood the situation with products. Not just with you but overall. All businesses big & small was effected. I never wanted a refund I wanted the product. I was just patiently waiting then one day, there it was! It finally came & I been loving it!! Keep up the good work Whitney!!
I've been with you for almost a decade. This was worth the wait. My only concern at that time was I was getting ready to move and when I did the preorder, it had my old address on it. Your customer service team was on it and I was able to get my order days before I officially moved. I LOVE YOUR PRODUCTS! 🥰🥰🥰🥰🥰
Whitney, so many Fortune 500 CEOs can learn from you at this moment. Transparency and trust is key to create excellent customer experience.
ALSO: Don't give up on pre-orders.... just execute it differently: initiate it when products are physically in the factory, and limit it to a specific number of people (e.g., first 500 or 1000) to mitigate risks (external and internal factors), help control supply, and keep it as an exclusive trial period.
Keep your head high ☺️, and you have an amazing team!!!
Hi Whitney…so sorry for all the problems you were having. I agree with you, don’t do pre-orders to save yourself some stress and negative comments. I’ve purchased your whole line, got your deep conditioner from Target’s Ulta. I must say that I am enjoying the entire line. Keep up the great work and I pray that you and your company doesn’t suffer any more setbacks❤. 23:46
I am a customer for life. When I am able to find your products in Houston and surrounding areas , I buy two of each. U ARE AWESOME!!! I have been a fan since 2011. I will wait in line for your new product. FOR REAL!!!
I think you are doing a phenomenal job!! Just because your products are luxurious and big brands could never doesn’t take away the fact that you are small business and working in this crazy economical environment. I hope you get rest and peace! I couldn’t imagine how hard it is
My refund was processed pretty smoothly. They were responsive for me. But thank you for coming out and addressing what happened, and while remaining so calm and graceful.
You may need an alternative partner for pre-orders now that you're so big? idk
Even big box platforms have launch issues. Keep pushing sis.
Excellent feedback. I didn’t pre-order but have worked in International Logistics for years and have been living this nightmare since the pandemic. You did an outstanding job of explaining this to everyone. I will continue to support the brand. Kudos!! Hopefully this year will be much better.
Girl we sure do miss you. I have been loc’d for over 4 years now and i am still loving your videos. I even watched the ones I had already seen. It’s great to see you!!! Sending Peace, Blessings and amazing vibes your way!!!!❤
Whitney I feel for you going through your growing pains and I’m a loyal customer that has followed you for over 10 years and I will wait because hands down you have the best products out there and my hair absolutely loves your products. Thanks to your product I finally have longer lasting long hair. So thank you Whitney, thank you for your hard work and the quality of your product. I’m grateful to you. Please don’t stop, please don’t burn yourself out. You tell us to hang in there, you hang in there, please take care of yourself and don’t worry I’m sure you have 10’s of thousands of ride or die loyal customers like me. . 💜💜💜
You stayed on top of the situation as best you could. You’re transparent about what happened. I can’t express how huge this is. Ma’am…you’re doing great! I’ve waited for products due to supply chain issues. It was fine because the company (Revair) did what you did by emailing notifications and giving a free gift with a friendly tone. Eddie Bauer did zero customer service when my order was late for two months… I haven’t ordered from them in two years. I will always support a business owner who respects my patronage.
In Swahili we say “pole sana” for all the issues you have faced including the backlash. It hurt to see you being dragged and as a small business owner myself making hair products (did I mention you were the first video I found in 2011 when I googled “how to take care of natural African hair”?) I completely understand what you must have gone through. The way you handled this situations has just cemented your amazingly honest character and your authenticity as always is refreshing! Wish you all the best Whitney and we love you immensely! ❤
Haki, pole kwake. She suffered.
I’m just sitting here SO proud of just how knowledgeable and articulate you were about ALL the detailed aspects of the issue. Truly BOSS. I greatly admire you and your team. ❤🙏🏼
Thanks for the transparency! Pre-Orders are clearly stressful and something are out of your hands. You were updating people along the whole way and did a great job. Im sure people had genuine concerns, while some were just looking for negativity. As a small company this was handled well and did what needed to be done. I look forward to hopefully more surprises for the naptural followers
I ordered in April and received mine at the beginning of Oct. WORTH THE WAIT!!! If we can wait months on end for furniture, waiting a few months for hair products is a breeze.
Can we please get more designs of the t-shirt towel? I'm IN LOVE with the one I have. 🥰
I for one never needed any explanation Whit. There are supply issues everywhere and I knew that I’d get my product when you got the product. It was never that serious. Wishing you and the kiddos a great Christmas and a happy New Year!
Whoa, what a perfect storm. I’m just one person, absolutely awed at the efforts made to be transparent, to do the right thing, & to do your absolute best thing possible.
I hope another way of pre-ordering that leaves you guys more secure in your plans can be figured out, like more of a soft-launch or what have you.
Thank you, thank you so so much for being so transparent, for going *so many miles* above & beyond what most retail companies do. Mad respect to your Customer Care team for weathering that storm.
Whitney I’ve been rocking with you for a long time. The conditioner makes my color treated hair feel like silk. (The lemongrass is strong but imma stick beside it 😊) My mom called customer service in August and she said the young lady she spoke with was so sweet and very professional. We love your products. ❤
Yaay! That makes me so happy to read Tam!! ☺️🥰 Thank you so much for sharing your experience with both the product and our team! 🙏🏾❤️❤️
Product was late... I didn't care..... saw one explanation.....I didn't care.....I was gonna WAIT for that product......Ya hear me!?! And thanks for the cute scarf. I know your integrity. Been following you for years. I had ZERO worries honestly🤷🏾♀️😉 The product was as great as expected. Placing an order this weekend for the entire line AGAIN! I'm waiting on that gel to drop..... did I miss that??
I thank you for having respect and integrity to explain things! Thank you, for launching something of quality and from your heart! I'll be ordering soon!!!🧡🧡🧡
I didn’t find out about the product until something was posted about it on IG- I missed the pre-order on the app even though I have it. I found it at a retailer online and ordered it there. I wanted to say how much I appreciate your efforts to communicate with everyone and I totally understand delays and supply chain issues… Customer service is HUGE! People may complain but they will also remember that you kept them updated and responded-even if they didn’t like the answer. WE LOVE YOU!!!! And your products!!! You got through it and we appreciate you! Respect! ❤
It's the TRANSPARENCY & ACCOUNTABILITY for me. You taught my entire family how to love, grow and nurture our hair. I prefer to buy from retail but will continue to support your business. I already purchased the bamboo/flaxseed fenugreek stretch cream and love it. Contnued success. My only advice is be patient wi yourself and there are no failures you learned from this lesson it will make you and the business stronger
Your transparency is BEAUTIFUL. 🪴🪴Following you on YT for years! Your spirit is amazing. Pandemic messing up logistics for many businesses = real. Know that we support you and believe in you! Greetings from Chicago 🌸👧🏽
I was probably an April order that was put on hold but I am a loyal Melanin Bae so i was not concerned because any DM i sent was answered and I received my product and it was worth the wait!!!!! Communication was awesome and I have no complaints
Thank you SO much Erica!! I appreciate your understanding and thank you so much for having faith in us! 🙏🏾🥰❤️
The only thing about this deep conditioner that disappointed me was the fact that the container fell from my top shelf and spilled maybe a third of the contents during my FIRST APPLICATION. My heart fell out of my chest 💔. I trust you Whitney. It’s all good
She is just an amazing person! Just the fact that she came with everything in hand, screen shots, emails, notes!! Says a lot about how passionate she is about her company....
Hello, I am jumping in many days later as I am now viewing this video. I was one of the early preorders and at times I would think hey didn’t I spend some money on new product but having a full understanding of what was going on in the world, if anything I was more concerned about you and your company getting through the craziness of the supply chain challenges. I have and will always support you! Keep up the great work I can’t say it enough how proud I am of you and to be a part of your community! 🙌🏽 much love, honor and support from NY!!
Whit we know you are a person of integrity and have great products.
Glad to see your business is growing!!!
There are growing pains in business, but I am happy to hear you are listening to your customer base.
Don't stress, just keep shining your light!
Thank you, as always, for your transparency, honesty and integrity. While it was disappointing having to wait for a product we all were eagerly anticipating, I never had any doubt that you and your team were doing your due diligence and working to the fullest extent on circumstances within your control to make the launch happen. In a world short on patience, I'm happy to make the time, put forth effort and extend grace to wait for people like you who are clearly trying their damndest to make the space around you better than how you found it. Thank you for speaking to us, in your own words and on your own time. With gratitude for you and the work you've done, always.
And also happy early birthday☺️.
Whitney, I just wanted you to know I’ve had nothing but a positive experience dealing your company and your products. I love all the products I’ve received so far and will continue to support you in the future!! If people can’t understand the supply chain issues post COVID, that’s on them. I mean MO Knows Hair made the decision to cancel her whole hair line because of supply chain issues! At least you’re still here and in the game!! Wishing you continued success 💙🙌🏾
I wonder what happened to Mo's hair products. I was assuming it was due to Sally Beauty closing so many stores.
I didn’t ask for a refund . I was willing to wait !!! Just wanted to make sure it was still coming!!! ❤❤❤love the product . I’m grateful what you bring to the community ❤❤
Our docks here in Long Beach (Los Angeles) were full as well! Containers on top of each other, ships in the middle of the ocean waiting. They even started unloading containers in neighborhoods!
Glad things worked out! And sis, come through with Dem receipts! YASSSSSS!!!! I hope the new product does well! I haven’t gotten it yet but I just bought two oils today! 😂😂😂❤️❤️❤️
I’ve used your products and like them. I’m sorry 😞 you’re dealing with all that. The whole process will make you stronger.
So sorry that this happened, but growing pains are part of the process! You did the best with the cards that you were dealt.❤
Well said
Hi I just wanted to let you know that you are good with me. I will continue to support you. We give grace to bigger companies all the time and we put up with less than stellar customer service with them. Running a business is challenging as well as being a mom and daughter. I will always support you. I have been following you since 2009. I am so proud of you and your growth. We all learned a great deal. Thank you for being you 🙏🏾💪🏾❤️