It's nice to know that Nikon is listening to what people are saying about their equipment and service. Obviously a bit slow, but commendable all the same.
If you got the 100-400mm and 28-400mm as loaners, it would be interesting to hear what both of you think of them. And if your clients notice a difference in the images.
I left Nikon mirroless for Sony before the Z9 came out for auto focus reasons, ive kept watching you guys and im glad to say im coming back with Z9, Sony A1 for sale any one interested. your broken Z8 made me hover for a while
Sold my D850 and D500, and f mount lenses, when the Z and S were introduced, it was a learning curve but I’ve never been happier with what I produce. I have also bought Nikon stock, I really like what they are doing as a company. Nobody offers better firmware updates.
Glad to hear you got recognition. I can't believe you are a small channel. Problem is you aren't influencers or marketers but are real world users who operate like most of us.....and us with GAS. I am in Australia but consider you must watch because I am a Nikon user and you live in my photography world.
I like your reviews because of your and Loz different priorities. Its an angel and a devil open debate on each shoulder in real time. I hope Nikon makes this access happen.
Excellent news. This is the type of communication needed. Being a professional-level user should come with the likelihood of loaner equipment when lengthy repairs are needed and an understanding of how long the repairs may take. Being reimbursed is a surprise since it was never asked, so that helps to make up for the initial oversight. I hope you get a chance to review some equipment soon, and, perhaps some NDA reviews. Blink once if you got a Z6iii and twice if it's a Z9h. ... If it is something else, don't blink at all. 😅 I enjoy your reviews mainly because it is not information lost in a bunch of numbers and statistical analysis. It is real people doing real-world projects with the equipment giving the results. You may make a mistake along the way and learn something new about the process to share with us, and that's what makes it real and more … human. What happened to the catchphrase "See you next time!"?? I miss it already!
Nice to see they are listening. Next time I have a strange glitch with one of mine I'll have to name drop you guys and see if that gets me in. I love the hoodie.. when is the rap album coming out? 😄
If you were in America I would of put in a good word with my Nikon Rep. When my channel was at 3k they loaned me stuff as well so im sure they will loan you stuff.. but once again i deal with Nikon USA
Well done #Nikon #NikonEurope glad to see you doing the right thing, he should have gotten a brand new one for all that trouble or t the very least, since this is a Nkon dedicated channel, please send them some of your new gear or releases for them to test ... Sony and Canon are ahead of you when it comes to reaching out to influencers, creators and how they deal with them, you have def gotten better but better service and communication with your creators and costumers etc will go a long way for you. For now, cheers on this is great and keep up the good work!
also, if a $3k, $5k or $6k piece of equipment has a fault, it is the companies fault and they should take care of their costumers better, compensate them or send them a breand new one... I would hate it if my Z8 broke... i dont think I would ever by a super expensive camera if that happens, I love Nikon so I would just buy the least expensive ones like the Z6iii if they don't take care of me lol..
I have learnt in life as a professional photographer that you need to highlight companies when they do the wrong thing. And then as soon as they brand is in damage control on the internet. They will come forward and that's where RUclips is great for holding people to account.
I feel that I am a month in to having the same horrible repair experience on my Z24-70 f2.8S as you encountered! I am a pro based in Gothenburg Sweden and now my pro shop revealed to me that Nikon Sweden now no longer has a service center based in Sweden and my lens is in some Balkan country (they had no idea which one) and that they had no direct information or contact details of the said repair shop, only Nikon know!!! I have told them that I want my lens back NOW even unrepaired if they cannot give me a set date. This is my first time ever buying an extending lens and now, due to this experience shall be my last. That extending tube developed a hairline crack which grew over time, I shone a torch into the lens and saw that light came through the crack, hence leaving it in for repair. It took Nikon two weeks to just send me a message that they were not taking it on warranty and that the repair would cost close to 600 US dollars!!! I said you are holding me hostage but agreed as long as any part that is replaced is returned with the lens and I wanted a fully specified invoice. I waited another two weeks and asked my shop what was going on. They told me it was taking time because the Balkan repair center were not used to such demands! I am literally being held hostage. I just wish I never sent it in! Never again!🤬
I am in the NPS system and had a fault with my Z9 in 2022. The service was brilliant - absolutely no complaints. The fault was very quickly resolved and the camera back with me. It has worked faultlessly ever since. On teh subject of teleconverters - I have a Z 1.4xTC which I sometimes use on my Z 70-200 and get excellent results at f/4 wide open. However, I also tried it on my Z 100-400 in back to back comparisons with a borrowed Z 180-600. Despite the 100-400 being an S-Line lens and the 180-600 isn't, the results the latter gave were noticeably better than the 100-400 with the 1.4. I tried this on two occasions with different Z 180-600s and got the same results on each occasion so I traded my 100-400 for a 180-600 and am very impressed with this lens.
So I guess that, if you receive loaners, you will need hands fo the review, so you could send me the gear to Switzerland and I could test it for you ;)
what Nikon should really be saying SORRY for is not having a sensor shutter on their Z6 and Z7 bodies for changing lenes in environments with airborne particles... did they put the accountant in charge of design that day??!! 🤦♂️🤦♂️
@@russandloz - the date of purchase did not change. I suggest you check with the person that called you to inform that it should have all been different.
@@russandloz Thanks, I have the Z8, but I have not had a single problem with it. The only thing I find is the OK button is not as positive as I think it should be.
It's nice to know that Nikon is listening to what people are saying about their equipment and service. Obviously a bit slow, but commendable all the same.
Well done from them. You're a small channel, so they really didn't need to do it. Glad to hear of this resolution.
There is some justice left in the world. Happy to hear! Hope Nikon comes through with some loaners too 😎👍
Glad to hear you are both up and running and hope to see some more reviews in the future…(hint, hint, Nikon 😊).
If you got the 100-400mm and 28-400mm as loaners, it would be interesting to hear what both of you think of them. And if your clients notice a difference in the images.
I left Nikon mirroless for Sony before the Z9 came out for auto focus reasons, ive kept watching you guys and im glad to say im coming back with Z9, Sony A1 for sale any one interested. your broken Z8 made me hover for a while
You Will Be Future Proofing Your photography As Nikon is Gathering More steam!! The ZMount is Limitless unlike the other ZMount!!
It seems to be a rarity with faults. But wish we knew
Hahaha you guys are amazing. I hope Nikon will recognize you! You deserve it!
Sold my D850 and D500, and f mount lenses, when the Z and S were introduced, it was a learning curve but I’ve never been happier with what I produce. I have also bought Nikon stock, I really like what they are doing as a company. Nobody offers better firmware updates.
This is good. Very nice. All sorted out. Enjoy your 📸! You have a lot of Nikon videos. Good communication is good.
Glad to hear you got recognition. I can't believe you are a small channel. Problem is you aren't influencers or marketers but are real world users who operate like most of us.....and us with GAS.
I am in Australia but consider you must watch because I am a Nikon user and you live in my photography world.
I think at the price of what these cameras and lenses cost overall , the customer service should be very high priority .
That's a nice redemption story! Congrats!
Very glad to hear you got an apology and good to hear your channel is actually getting to the right people which will ultimately help us all 👍🙏
I think that Nikon are trying to create something special, more than just the physical product.
I like your reviews because of your and Loz different priorities. Its an angel and a devil open debate on each shoulder in real time. I hope Nikon makes this access happen.
Excellent news. This is the type of communication needed. Being a professional-level user should come with the likelihood of loaner equipment when lengthy repairs are needed and an understanding of how long the repairs may take.
Being reimbursed is a surprise since it was never asked, so that helps to make up for the initial oversight.
I hope you get a chance to review some equipment soon, and, perhaps some NDA reviews. Blink once if you got a Z6iii and twice if it's a Z9h. ... If it is something else, don't blink at all. 😅
I enjoy your reviews mainly because it is not information lost in a bunch of numbers and statistical analysis. It is real people doing real-world projects with the equipment giving the results. You may make a mistake along the way and learn something new about the process to share with us, and that's what makes it real and more … human.
What happened to the catchphrase "See you next time!"?? I miss it already!
I’m glad it caught on! We filmed the 2x tc after this bit so it’s on that video when it comes out
Nice to see they are listening. Next time I have a strange glitch with one of mine I'll have to name drop you guys and see if that gets me in. I love the hoodie.. when is the rap album coming out? 😄
😮😂
That’s a great idea!
If you were in America I would of put in a good word with my Nikon Rep. When my channel was at 3k they loaned me stuff as well so im sure they will loan you stuff.. but once again i deal with Nikon USA
You would've?
Well done #Nikon #NikonEurope glad to see you doing the right thing, he should have gotten a brand new one for all that trouble or t the very least, since this is a Nkon dedicated channel, please send them some of your new gear or releases for them to test ... Sony and Canon are ahead of you when it comes to reaching out to influencers, creators and how they deal with them, you have def gotten better but better service and communication with your creators and costumers etc will go a long way for you. For now, cheers on this is great and keep up the good work!
also, if a $3k, $5k or $6k piece of equipment has a fault, it is the companies fault and they should take care of their costumers better, compensate them or send them a breand new one... I would hate it if my Z8 broke... i dont think I would ever by a super expensive camera if that happens, I love Nikon so I would just buy the least expensive ones like the Z6iii if they don't take care of me lol..
I have learnt in life as a professional photographer that you need to highlight companies when they do the wrong thing. And then as soon as they brand is in damage control on the internet. They will come forward and that's where RUclips is great for holding people to account.
I feel that I am a month in to having the same horrible repair experience on my Z24-70 f2.8S as you encountered! I am a pro based in Gothenburg Sweden and now my pro shop revealed to me that Nikon Sweden now no longer has a service center based in Sweden and my lens is in some Balkan country (they had no idea which one) and that they had no direct information or contact details of the said repair shop, only Nikon know!!! I have told them that I want my lens back NOW even unrepaired if they cannot give me a set date. This is my first time ever buying an extending lens and now, due to this experience shall be my last. That extending tube developed a hairline crack which grew over time, I shone a torch into the lens and saw that light came through the crack, hence leaving it in for repair. It took Nikon two weeks to just send me a message that they were not taking it on warranty and that the repair would cost close to 600 US dollars!!!
I said you are holding me hostage but agreed as long as any part that is replaced is returned with the lens and I wanted a fully specified invoice. I waited another two weeks and asked my shop what was going on. They told me it was taking time because the Balkan repair center were not used to such demands! I am literally being held hostage. I just wish I never sent it in! Never again!🤬
I am in the NPS system and had a fault with my Z9 in 2022. The service was brilliant - absolutely no complaints. The fault was very quickly resolved and the camera back with me. It has worked faultlessly ever since. On teh subject of teleconverters - I have a Z 1.4xTC which I sometimes use on my Z 70-200 and get excellent results at f/4 wide open. However, I also tried it on my Z 100-400 in back to back comparisons with a borrowed Z 180-600. Despite the 100-400 being an S-Line lens and the 180-600 isn't, the results the latter gave were noticeably better than the 100-400 with the 1.4. I tried this on two occasions with different Z 180-600s and got the same results on each occasion so I traded my 100-400 for a 180-600 and am very impressed with this lens.
Interesting, but yes seems different lenses are very different with TC's. Guess the size and weight of the 100-400 is also an attractive pull?
And so the should 5 months is a long time.
So I guess that, if you receive loaners, you will need hands fo the review, so you could send me the gear to Switzerland and I could test it for you ;)
what Nikon should really be saying SORRY for is not having a sensor shutter on their Z6 and Z7 bodies for changing lenes in environments with airborne particles... did they put the accountant in charge of design that day??!! 🤦♂️🤦♂️
Okay-you two need to go back indoors. Loz looks uncomfortable and I’m not even going to ask about what footwear he’s wearing🙄
We brave the weather so you have a better backdrop and lighting, our pleasures :-)
Nikon wellies !
Did you get your camera back?
Yes, we have a previous video going though that. It took 5 months which is really bad. So this apology is welcome
Did they extend the warranty with the time you have not been able to use it?
I guess it has a new warranty from when I get it back?
@@russandloz - the date of purchase did not change. I suggest you check with the person that called you to inform that it should have all been different.
How did you damage Z8, or did it just fall apart?
When I turned it on, the shutter guard broke off the hinges and damaged the sensor. There is an older video with more detail. Rare I think 🤷♂️
@@russandloz Thanks, I have the Z8, but I have not had a single problem with it. The only thing I find is the OK button is not as positive as I think it should be.