This is why your OLA and UBER rides get CANCELLED
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- Опубликовано: 10 июл 2024
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Many of us get frustrated when Ola and Uber drivers cancel our rides. But why do they cancel the rides? We found it in this video.
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Research:
Priyanshu Sinha / bol_priyanshu
Editing:
Ajeesh Babu: / ajeesh_babu
Editing Support:
But Why / butwhy
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Markers
00:00 Introduction
04:00 Income of drivers has been decreasing
05:42 Why have incentives decreased?
06:39 Location + Traffic
08:49 Payment method
09:16 Save commission fees
09:50 Reforms
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First
Sir wo web 3.0 ke bare me aur batao na
Ola uber is me hu vi add krdete 🤷🤷😘
Lol noice 👌
If drivers don't like Uber's business model then they should go back to driving traditional cabs.
I have an issue with ola and uber. If I cancel a ride for some reason, they often charge me with a penalty fee , which is understandable and I also support that too. But on the contrary, when the driver cancels a ride ... shouldn't the passenger charge ola/uber for wasting time . I have also faced this ride cancelation issue . It's very annoying and frustrating.
Hmm so i guess you need to read their terms of service. They will try to find a ride for you but they haven't provided a ride guarantee. If they did then they will probably add the ride guarantee as an add on or maybe it would get included in the fee and you would be charged for it every ride and when they do cancel you would get compensated for your time. They will probably do a lot of analysis on the cancellation rate and decide the cost per ride they'd need to charge for the ride guarantee to make sense. Kinda like insurance premiums.
Similar to Zomato's or Domino's timely delivery guarantee. It may not explicitly put in the cost of goods but they do included it.
It doesn't work the other way though, since you are the customer you are in control and if you cancel you will have to pay the fee.
Make sense?
@@thunderb00m I was waiting for Ola for 30 mins or so. He never came, he kept circling around nearby sector. I kept calling, he didn’t pick up. Finally he answered that if you want to book other cab, cancel the ride and do that, I said I won’t. He said he is unable to find the road and took more instructions only to go away and away from destination. I finally cancelled the ride, paid extra money to Ola, booked an Uber, since then , I have never booked Ola. Their customer service should take cognisance of such behaviour, but they really didn’t care, it was festival time and the business was booming
Point hain
Absolutely right. I have to book at least 5 cabs in the morning for going to my office before someone accepts it. The cancellation balnce has reached around Rs. 400. The driver says yes because the call is recorded and then cancel it. I get late everyday due to this issue.
I believe you should use support option in ola app and select i have been charged incorrectly cancellation fees, the fee will waived off
Ola/Uber commission of 35% in India is among the highest in the world. Most cities charge 25%. They are being too greedy. Secondly, fuel price hike have taken a hit on these drivers. There should be some mechanism to give commercial registered cars that are at less cost. Finally, Uber should give a 2% bonus to drivers whose cancellation percent is below 10%.
Seems you have already done research on this
Those are some good pointers.
Genius
Sir uber join karlo
The main problem is government trying to restrict the maximum fare of these rides. If fares go up by 20-25₹ per km, most of the problems will be addressed automatically
For every business the win-win model is very essential. Especially when there are multiple entities involved. Tuning the right winning balance is good for long run.
@@prakharsinghchaudhary3271
All the components in the business like owner(s), investors, staff, contractors who see and share the profits... none of them should be made unexpectedly short handed. If there's a situational pinch (like covid or fuel hike) for the business it should also be equally distributed across all components.
This shd be thought before starting business. Charge money/penalty to the cancellation party either Driver or customer. I.e. Uber must pay customers if Driver cancells the ride.
Such a good statement.
@@JrJ2016 I don't expect these apps paying anything to customers for faults in their business model. It makes no sense. On the other hand, if there is a way to incentivise drivers for non cancellation of rides then the cancellations could be lowered.
Agar ola uber nahi hote toh aaj bhi log auto prefer karte and ola and uber mai chalane waalo ko iski koi value nahi hai .
Mohak You did an enormous research!!! but two of the main reason why drivers cancel the rides is because
i)They fear of not receiving a return booking from the destination, due to which the drivers have to run dead kilometers and reach demand areas.
ii)During Evenings and Nights they cancel the rides because the rider destinations are far away from their homes and the drivers try to reach closer to their home and they try to make some money on their way back home as well.
1st point you mentioned is major factor why driver cancel the rides.
Whatever you have mentioned is also true.
The 2nd point is something I disagree with because one Uber drive told me that in evening he sets a preference for rides towards a direction and by the night he gets close to his home while dropping passengers. So i guess this is something which the drivers have control over.
@@bunny-yawn yes in recent updates they have included such features.
@@namanbajpayee7078 3 year back one driver has told me this preference mechanism
Recently I faced this issue with Uber when the driver cancelled my ride 3 times to go to airport !! I literally panicked at the time because of the fear of missing my flight .. finally the fourth one accepted the ride to go
Bus pakar sakte the ya auto...chalo koi baat nahi
Have faced the same recently..
@@mathist6826 subah ke 4 baje bas ya auto nahi milti
@@shubhamrana5616 majaak tha
@@mathist6826 early morning toh bus chalti hi nahi aur auto bhi nahi milta unfortunately 😩
The general amount charged from my home to airport is usually 700, but Ola and uber show only 480 to 550. I was initially angry when drivers canceled rides to airport but the amount shown by Ola uber was really nothing for the drivers
@MDS true
Company k baap ka kya ja raha hai gadi kisi ki fule bichare usi ka.
Yes it exactly happed to me for airport ride, I live in Hyderabad, I payed driver 200 rs extra on bill by myself though driver didn’t ask.
Shame on these companies who asks drivers to work on loss.
Bcoz tat amount of 500rs is fare price. Most car get 15 to 20km mileage so an airport at 15km distance in ola its charged 500rs which is very fare rate even though outside they may charge 800rs . The government should standardise charges like 25 or 40rs per km then these problem won’t arise. Actually drivers are working on loses they are greedy
The drivers if feel ola is not worth leave it why trouble customers
once my father was at new delhi railway station at night about 10pm, he booked ola ride for home whose cost was approx ₹350-400 but driver canceled ride and called again, was asking for ₹2000. He wanted to benefit from a helpless person at night.
Drivers are also at fault not only company.
🤦 did you even watch the Freaking video ? Are you ever gonna look at the commission raise from 5% to 35 % . Incentives are zero .cost of petrol is up . Grow up
Grow up
@@suryavaish so like after cancellation when they dont have to pay to ola Uber commision . That time they ask you for 2x-3x ?
@@suryavaish then bro i think that's wrong but stil in the big scenario mostly drivers get scammed the most . I totally iam with you if drivers are charging 2x-3x even after they are doing it without uber ola app .
kyu jhut bol rhe ho
gadi bin apermission ke ase hi chalaoge to fine lagega
The moment you say "bhaiya location pe aa jao " you know it's cancelled 😂
If ola/uber do not change their business model, then customers will suffer and finally stop using their services. This will reduce the business of the companies as well as the cab drivers. Thousands of cab drivers will lose their employment. Customers will be left to merci of kaali peeli taxi and auto drivers.
In short everyone will suffer.
Ola drivers ask for extra money otherwise they won't receive you, its getting normal for them to charge extra. But as a customer, they are still cheaper than local auto and taxis, that's why we have to pay for that amount.
Curruption should not be appreciated
Main karan yhi h. Ye kamana chahte h extra. Upar se airport ya station pr local auto/cab driver inhe allow ni krte passenger lena.
@@Coconut_water890 corruption ? Who will pay their house bills ? Your mom? Kid when don't know about a thing don't bark so much
@@bloodwargaming3662 corruption is corruption it can't be justified.....
@@bloodwargaming3662 mind you language
The cab drivers also do this, once we board their cabs, they ask us to cancel the ride so that they can get the full share of the money.
Yes bro
Mohak i really appreciate your efforts and your detailed study about any topic on which you make videos
I was also one of the ola driver in Mumbai since 2015
But times changed and i suffered really alot in financial because of this stupid ola policy and their commission
My cab also have been taken by bank because I haven't paid emi on time
I suffered alot and many of drivers who are riding with ola also suffered the same
Ola is only saying to drivers that you're our partners but reality is far differs from fiction
They treat them like a driver only
If we go to ola office my taking our problem they kick out from office because they have kept bouncers like hippopotamus
Now I am working with call centre and i am really happy after leaving ola
On behalf all the drivers I really want to thank you for highlighting this issue
Really thanks alot for your efforts.
All the best Bhai
I was really looking for the drivers perspective cmnt.
Feel sad for u
All the best for ur future bro❣️
Man so sad yaa...y it's always the poor class which suffers the most...
One of the biggest issues with ola uber business model was and is that driver parter earnings came from vc funding.
I had a car attached with ola/uber till 2018. I knew as VC funding dries up incentives will decrease. So I sold the car and left the business at right time. Most of the drivers partners thought that ola uber was a dream come true in 2013-14. They never realised what they were getting into. Now they are suffering and I don't think there is a solution apart from increasing fares to make every ride profitable and non cancellable.
Yeah bro we can understand the condition of a person in Debt 💔
I have had multiple losses due to Cabs getting cancelled and have stopped depending on them altogether
Best solution, we have numbers of some drivers, we call them beforehand if we have to go out station. That’s much better even for them.
I have faced this cancelation issue many times in Kolkata during last 6 months and sometimes it becomes scary when 5-6 cancelation takes place at late evening or night or when my elderly parents are traveling.
Get a car lol
@@Coconut_water890 Get A Brain, Lol 😂
True. This is so common in Kolkata that I stopped depending on Ola/Uber.
I have always thought about a solution which would benifit all,I think OLA/UBER should install screens inside cabs and then should charge companies for advertising inside the cabs and share that revenue with drivers .
Screen cost need to be low in order for profit
That's a damn good idea
Vro 😯Damn woow!!!! ...this needs to be pinned here and tagged to CEO of ola and uber
They already have Screens on Luxury cabs, which is usually at the back of the Front seat.
Worth a chance
Just pay them their due in the Same day, if paid through Card or Ola Money. That should solve the problem.
*This carrot and stick approach of companies has hampered lives of many*
Ride canceling happens even when distance is short and payment method is cash. I specifically asked Uber for rider feedback on such drivers.
I think ola should buy own cars and keep drivers as employees and they should get fixed income
That business model won't workout. Because ridesharing companies get a lot of legal advantages because drivers are classified as independent contractors. i.e. We provide a platform and take a cut, you take the risk.
It will get very expensive
Lol 😂 Our indian drivers Will sell parts of vehicle in chor bazzar
Appreciate your work Mohak!
However, when doing a promotion on risky assets like crypto, it's important to educate the audience on the risks as well, even if not mandated by law. People here trust your advice.
Yes! I was going to comment this too but u did and thats good...
A notice was given in the ad about the risks
Bold italics me likha hai
Risks are there in everything. People are not children. If somebody invests without learning and loses money, well that's his loss. Welcome to the real world.
There are many people who are risking their whole life's income and they are loosing that income...
It is very risky market ...10× riskier than share market
I too faced this issue in Hyderabad, it is very predominant here. Drivers to airport and railway station often cancel the rides based on distance and traffic which often unfortunately is a major factor in metros!!
So often we try to break the journey destination in parts before reaching end destination
Ala destination parts laga cheste money ekkuva aitadhi ga anna?
@@rupu8467 avunu .. this strategy I generally employ for something like if many rides are cancelled and we have stringent timelines to meet .. like for eg catching train .. otherwise I prefer to wait and get cab which goes to end destination
Also nowadays we get Ola auto kind of service .. so if travelling by cab is not a hard core priority then one can also try them depending on how urgent the ride need to be
I work at Uber As a software engineer…..I was part of the project to prevent cancellations….we did multiple experiments with the driver….one of the experiments was charging a nominal fee to the driver for cancellations but because of this 40% of the cab drivers were shifting the platform to our competitors….so this had to be stopped within a week….we did one more experiment by making cancellations more difficult by making them talk to our customer care and only then they would get a approval for cancellation …..but due to this the driver stopped using the app suddenly for 30 minutes or so so that the user only cancels the ride…. We are still working on it but there are no results coming…..will update this once a resolution comes….
*One more interesting point I want to add*
In Ola corporate rides, corporate add certain amount of money on wallet for employee Ola account, to use it on Ola rides. But Ola drives refuses to go on wallet payment, because their own wallet is most of the time in negative. It makes it very frustrating. Sometimes, we have to wait for multiple hours to get a ride only.
Same happened with me....... They say ki 40 rs ko extra Dena hi pdenge wrna m nhi jaunga
Even after taking us from our door to desire destination, we could barely say thank you to the drivers.
Why thankyou , they r doing their job we are paying for them ! Thankyou does the least for them !
@@joydeepchatterjee6096 Mutual-Respect☘
@@joydeepchatterjee6096 i agree with you on that. But it's a good habit to have.
Also, neither passenger nor driver should disrespect each other in any way.
@@joydeepchatterjee6096 thats the reason, we are no grateful for anything. Humanity is dying. Saying a few words can make their day. But no. At least say some good words. We don't know from what the driver is going from
@@farooqabdullah6432 ok
- This video is extremely biased towards drivers. I mean, to even imagine earning 1 lakh per month by driving cabs is ridiculous. I know a person who has two cars doing this and the truth is that drivers can earn a fair amount every month.
- We try to view everything from the tech salary's perspective. ASHA workers earn 3k per month. No one talks about them! Just because these drivers make a lot of noise and cause commotion like farmers, their voice is heard.
- Every job you do has downsides. You can't just have good things about something! Uber/Ola is a blessing. I still remember drivers treating riders like shit. And if you want to still experience it, try sitting in an auto. Customers are always treated like shit in India.
- Now that customers are at the forefront of everything, service providers are not able to digest this. Urbanclap, Ola/Uber, online shopping, Zomato/Swiggy has given a lot of power to customers and absolutely love it!
A very good example of how classist of a society india is.
Glad you made a video in this topic, I am using these apps(ola, uber) for quite some time now but recently the number of cancellations have increased dramatically. Like the drivers will call to know where you at and where you wanna go and then just say "cancel kardo" or worse just hang up and cancel the ride without even an explanation let alone a compelling reason. These companies have been in the business for sooo long and yet they cannot figure out how to do business so that both drivers and customers are happy, it's a shame really. And then they are burning piles of cash from the investors every year, what are they even doing??
Amazing content 🙏🏼🙏🏼🙏🏼 Thanks for explaining such important information from all 3 perspectives.
Loved how you put paid promotion on the video.
Respect man.
@@_kartik_chauhan nhi wo "paid promotion" tag ki baat kar rha h
Kyunki mohak k har video me wo likhta h k ye part "paid promotion" ka h ✌️
Clear ?
@@ARShaikh515
Ok Well That's Actually Great Of Mohak
😃
Mr. Sarcasm
@@bantai8802 samjh nhi aaya
@@bantai8802 I don't mai koi follow nhi bruh.
Finallllllly!!!!!!!
A long standing question in my mind!
It's dreadful condition in Kolkata 🙄 due to this cancelling culture!
3-4 years ago it was so easy to get a cab but now it takes more than an hour to get a cab ride after multiple cancellation by the drivers!! Though the area that I mainly have my pickup and drop has developed so much!!
The companies need to fix these problems!
Looks like digital world is making it more difficult.
Why Nobody is talking about the insane editing at the begining?
Thanks brother for your explanation
I'm also a son of cab driver and I saw how's frustrating this job is.
It's true that if u pay through Ola money, 95% chances that your ride is going to cancel because that money comes too late and drivers have to fill petrol in there car that's why they cancel people's ride those who pay Ola money
This channel is an example of what we call quality content ♥️
True
💜
Bhaiya, you are doing such great ❤️ work.. 🔥 Thanks for making video on such important issue 🤗 ... We all appreciate you...🔥
I really wanted this topic , faced this issue many times
0:47 Can't you call ambulance in that case?
This channel really changed my life! The amount of research mohak do is phenomenal!
Dikh raha hai changes 😅😅
Another Spam Comment Template
😫😆😋😝😜
Vo kese ?
How
Thankyou so much for making this video . It happened with me several times particularly in Uber . I once complained against it but I didn't get any valid response from it. Plus will you please mention the background music . It looks pretty good
Bhaiya, you are doing such great ❤️ work ...🤗 We all appreciate you...🔥
You are making videos on which no one makes with really good quality.
That's awesome
Besides the direct solutions suggested by many commentors, I would like to point out that we really need to improve our traffic situation.
And also the fuel price issue
Almost impossible task
nobody asked a bike rider to ride on the footpaths.....Law cannot do everything, unless people changes....What happened to harsh Motor Vehicles Act...People themselves protested against such harsh measures...
Mohak aapne achcha video banaya thank u bro.... Mai bhi Uber chalata hu Mumbai me aaj situation ye Hai k bank kabhi bhi meri cab khich sakti hai income zero company ko kuch karne ki zarurat hai hum driver partners k liye bohat buri condition hai
Aur ha koi bhi driver jaan boojh k cancel nahi karta ride usko majburi me cancel Karni padti hai companies ko ya government ko kuch karna chahiye isme
Bhai khane khane k waande hogaye hai cibil score khatam karze sarke upar ghar ka rent tak nhi bhara kayi logo ne
Please koi to aao aage hum cab driver's k liye
Please try to understand thank u
The video was from drivers perspective and to make us think about their problems but the problems which customers are facing due to cancellation is grave. Earlier I used to get Ola rides easily but now after COVID, I am not able to book a single ride even in Mumbai and the fares are skyrocket. I have again resorted to Local Autowallas for my journeyed even for railway stations or airports. And this situation does not seem to improve in future. This entire GIG economy including Zomato and Ola is collapsing because of serious price surge and middle class people not able to afford these services anymore.
I thought it's only happening in Pak but it seems in India too...here uber and careem fares are too high for middle class ppl and your ride get cancel 3 4 times...also foodpanda(food delivery) is also becoming expensive after covid due to commission which is round about 45% now
Great video. I would love to see a follow up video as to how the block chain based ride hailing ecosystem can turn to be profitable and avoid similar troubles.
Also I have struggled to understand why drivers in India couldn't see the destination (maybe until recently..) while they could in other countries.
And when a customer cancels ride, he is charged fine, and I paid fine many times
@Time Machine Not everytime
I faced this a lot in Vadodara where I was on vacation earlier. It doesnt happen that much in pune indore etc
I think the same concept is applicable to Oyo , which had ruined the hospitality industry by giving rooms at pathetic rate and actually downgraded the standards of the industry...they just have too much have cash to burn ..it had ruined the market ...be it ola or Oyo ..i think corona was required for market correction ..people who don't belong to the service industry should just get out of it , it is unfortunate that many people would have and are suffering because of it
People don't stay in YOYO rooms for vacation or holidays. Everyone goes to YOYO only for TAPA TAP AND GHAPA GHAP
@@sassaniandynasty3796 this is the most ridiculous answer, stop talking like one uneducated online troll , if you don't know then plz don't write such nonsense , retail business is only 20 percent , the large chunk of business in cities is via corporate travel , that is basically B2B .
@@raviiyer3761 iyerbhai babitaji kidhar hai?
@@raviiyer3761 iyer idli
Very informative and thought provoking. I think we too need to get creative to compel the drivers to accept the rides and not cancel
People in top tier cities left their tech jobs to become a driver and earned more than their original jobs.
Plus companies such as Ola and Uber need to implement more advanced strategies to understand both drivers and customers get a better enhanced feedback and also ask them for tips on how to improve.
Thanks again for all the research Mohak...it's simple the drivers are humans too...we want comfort to book rides at home and pay online without carrying cash...all they want is to work and earn money for their family..and if they are going thu losses...and can't sustain themselves...we need to make models that support the drivers too 👍
Then drivers should quit the platform and run private taxis. Why to harass customers
@@RealIndian821 they are not harrassing customers......they are just doing what they did since Ages...saying NO to where they don't wanna go...the difference is that...
They used to say no to your FACE now it's online 🤣
If they all run private cabs...then you wont have the convinence of booking cabs online.....they are not harrassing..they are trying to get attention to their Cause...
Don't Behave like a consumer..be human 👍
@@rickmachado2005 Forget about my convenience, they are not doing charity. In any case cab drivers who reject rides do not focus on convenience of customer.
Those who belive in company and in line with objectives of company should join the company. There is no point in joining a company who you don't believe in. In this way those taxi drivers are not either
1. Loyal to companies they are associated with.
2. Not serving customers.
3. Not obeying law. Taxis as per law cannot refuse customer based on location they are going to.
4. Not in line with digital India
What left is 100% selfish entity not focusing on society at all.
@@RealIndian821 cool..good point of view...👍sleep well..GN
Drivers are cancelling rides because they are not getting sufficient amount for the rides plus the commission of ola/Uber is very high and it is hard for the driver to make a profit
Its the same story with flipkart. I was working as a delivery executive in Ekart. Their business model is just as same as ola uber , i mean , everything is customer centric. People work their day off , staying hungry for long hours but not being paid the way it should. i hope these things will change . All human , Everyone matters.
I've been watching your video from a few months. The editing has improved immensely, your videos get more and more enjoyable to watch! hats off to the good work!
Same thing happened to me two day ago. I wanted a cab to pick me up to a bus stand but the drivers kept cancelling my ride. Eventually it took 45 minutes to book one and at last I missed that bus but due to God Grace there was other bus an hour later. Please drivers don't cancel our ride. Some rides are important.
Problem was those companies paid a lot higher earlier days.... That enhanced the expectations of drivers.... If those companies haven't allowed individual owners to buy multiple cars and hire drivers to run for UBER, then this situation would never have occurred.....
The intro was really lit - highlighting the cancelled word
You missed the opportunity to add the tmkoc popatlal cancel cancel cancel meme 😂😂😂😂
I always gets a call from the driver if the payment made is online or cash
They only accept the ride if we make cash payments
Recently I booked an Ola rickshaw in Vijayawada. The driver agreed to go but he demanded me to pay the money through his personal UPI platform & not through company's payment platform.
In another instance the driver gave me 1 star rating just becuase I paid him through phonepe.
00:04 Excellent Edit "CANCEL" word
Amazing video...You did a great job...Keep going...👍
Nice keep it up bhaiya 🙏🙏🙏🤟🤟👍
Nice content mohak👌👌
Ola and uber can do immediate settlements or within 12hrs to drivers if passenger pays via other cash method as well as pay drivers additional fuel cost coverage as ola or uber already charge as per period/peak hours and late night hours.... Even if someone use their own vehicle fuel will be wasted/gonna use in bumper to bumper traffic
I actually went through this torture back in 2015, I had suffered an ACL tear and had to go for physiotherapy in the morning, I had to finally pay double the meter fare in an auto to go for my physiotherapy, they did not even show empathy towards my handicap and used to cancel the trips after confirming the drop location.
Another experience I had was where the cab driver almost ran over me when I tried to stop the cab by showing my hand, I did not cancel the ride for a long time and waited for him, unfortunately for him he had to drive past me to exit the area, all these incidents were in Bangalore.
It is a business model issue, but it is also a cultural issue, a lot of people went neck deep in debt by buying 2-3 cars and renting it out as Ola Cabs when the incentives were handsome earlier, but as the market became more and more consumer centric, their incentives dried out and they were left with a double whammy of more competition and lesser incentives, the terrible traffic during peak hours made it even more difficult for them as they had to meet their trip daily targets as well.
Drivers should not be penalised.. Rather companies should change their policy about this!
Here in Assam, some rides are cancelled by the customers because the drivers are Muslims. I really felt so bad when I heard it.
Yes, good 👍
You can see Muslim do Pattharav in ram navami & Hanuman jyanti
Well researched and we'll articulated.
Perfectly you explained the factors that we already have been facing day in and day out ..
But didn’t suggest how consumer won’t get harassed in future
Ola Hu Uber
First thing that Comes in My Mind After
Hearing Ola or Uber &
Ola And Uber
Sorry
😂
you are best in quality videos with quality content
Mohak, you're animation game keeps getting better! Many instances it is near Vox level. Goes without saying great content
I have wondered about this , I know that drivers gets benefit from doing it, but I now know the full picture,thanks for the video
I have never taken a ola ride and I am feeling proud of it right now 😉
You have explained the entire saga with driver side of the problem. Even after Ola has launched payment mode and drop location prior to accepting booking, the drivers still cancel rides. So definitely that is not the only reason.
Intro was superb...you video quality is getting better day by day
Love your selection of topics buddy. Great content as always
Uber and Ola have become expensive nowadays so I use Rapido now.
I would suggest people to refrain from Crypto currency apps as the market is volatile and not entirely supported by Government
My SSC CHSL tier 2 exam was on 9th of January. The exam centre was in a remote place in kolkata. I booked a uber moto from Sealdah station to go to the exam center. The uber moto driver called me, asked me where to go,how much money is showing in the app. After hearing all these he told me that he can not takemy ride in this money. He charged me ₹100 more than what is showing on the app. I refused the deal,and try to book ola moto and rapido. There also I faced the same incident. The drivers are charging minimum ₹100 more than the app's price. After waiting for 1hour I finally reached my exam center, giving ₹80 extra than the actual ammount. Fun fact, if you try to cancel ride many times or cancelling ride after a certain amount of time uber charge you a cancellation fee. 🙂
Great content man you always choose topics which are not covered by any other mainstream media or channels
Thank you mangal for bringing this topic..I am fed up with ola uber cabs services in delhi ncr spl OLA.
I've always felt that the charges on Ola Uber are very less. From my place to new Delhi railway station the distance is around 17-18 kms and the all charges me 170-180 whereas even the local auto rickshaw asks for 250. I think most people can pay a little more for the convenience, also these apps should charge around 15-20% from drivers instead of giving promotional offers to costumers which is short term and unsustainable.
Most Ola cabs in Chennai airports roam around the same vicinity, take up calls and then cancel rides. Very frustrating. It needs a carrot and stick approach to solve the issue. Let the drivers see the destination, route details, price and mode of payment and then choose to pick up the ride or not. But once choosen, they cannot cancel it or have to pay heavy fine of twice cost of the ride.
Yes that’s so true.
Very good video... I would also like to suggest everyone to read Kanthaswamy balasubramaniam's answer on quora where he too has mentioned this problem.
About time someone told this. Great job Mohak!
If you experience how our ancestors worked under British government, just work under Ola, Uber, Swiggy and Zomato, they all are modern day East India company
Ola copied the concept from uber !!! Uber is good in usa and a 84billion dollars huge company!
@@vinukaushik29may But uber is also doing bad in India.
😂✌️I was in Kolkata at a exam centre .I tried booking Uber , ola n no. Of times but couldn't. A booked Uber was waiting for another guy near me. I went to driver and asked for ride . 🤣 He immediately cancelled that guy's ride and picked me at cost lower than Uber was charging. That driver said me to wait for few minutes , he was waiting for Pan masal then that guy came 😂🤣I laughed so hard when that guy arrived and said Hey , why u cancelled the ride ???
I know I did wrong but that was just a examination centre , there was no such serious condition that , guy need to go to hospital, So I was enjoying that situation. 🤣
Wahh beta moj kardi 😂😂
It's good you explained this so well. Customers need to understand the other side of the story too.
Very simple. Charge money/penalty to the cancellation party either Driver or customer. I.e. Uber must pay customers if Driver cancells the ride.
Well explained, but until customer is involved formally from service provider into this matter as increased fare or other measures, all of it remains an issue between drivers and app platforms. Not taking a solid stand with the company and taking rides as per their convenience leaving other customer in hanging is wrong on drivers' part as well. Just because one section is not "rich party" here does not give them a free or lenient pass.
P.S. replies with different opinions are welcome only if they are within the limits of language decency.
Umm Till now I've never experienced Canclelation of ride by Ola & Rapido.
But yeah With Uber I've faced the issue approximately 10-12 times.
Great video!
Could you one on the state of accessible transport in India in general? Uber had released Uber Access vehicles which had ramps in them, but the ride fares (which were already on the higher end compared to other cab options) kept fluctuating constantly. And when the pandemic hit, a lot of those drivers had to leave their jobs too. A video on which states have accessible public transport, which have alternatives, etc. would help bring this issue to the limelight.
Wahoo must hats off to your efforts that you put in to make this informative video
When any cabbie cancels my ride I thought to be one of the reasons that you stated. I was not aware of so many reasons lead to the root cause. Soch is always been an fascinating channel to me. So much depth into your videos
Keep doing it
One day you will have platinum youtube logo in your hand ✋ . That day is not so far
Imagine if doctors cancel your surgery because its not profitable for them or whatever reason. Not all rides are gonna be profitable or loss. It balances it out in the long run. The more people consider OLA or Uber as an reliable, safe and customer friendly service...that many more people will use the service more often. Not all drivers cancel but a majority does.
well you are wrong here... doctors have fixed salary so even if surgery is loss making the hospital pays dr every month the same amount... however the case is not same in OLA UBER as they paid on ride to ride basis and since fuel price, vehicle price, toll price etc vary from time to time... In surgery the equipment's used like Anesthesia , surgical gloves, surgical tools all remain same irrespective of any surgery
Second because your video quality is always first.
what!! i didnt expect a video on this for sure.
Thank you for the video. It was pretty insightful.
I majorly thought it was the third reason for max cancellations, given the pandemic and the commission they had to pay to Ola, Uber. But the first two also gave me insights into this issue.
The business model was never sustainable in the first place. Why blame the drivers for something done by Ola and Uber? They don't have a say in the decision making.
This is an opportunity where both drivers and decision makers are involved in the decsion making process.