Hi, Slight correction there, if you have an old generation system and you upgrade from S1 to S2 it is possible to downgrade back to S1, the condition is to have an S1 system with at least one speaker register there (Bridge excluded), if so by factory resetting the speaker or speakers you will be able to add them back to the S1 system / App.
Hi. Thank you for your comment. Have you tested it? Because once it is updated, when I reset it, it quickly come back available to add on the system and no update is required to add it again. It would mean that the S1 system could still see it and be able to process a downgrade? Maybe something new. Actually I have double check and you are right that is now possible : en.community.sonos.com/troubleshooting-228999/sonos-one-downgrade-6842836 Thank you again for your comment. I will pin your comment. :)
@@HowToPM It was always possible to add back on S1 the S1 and S2 capable speakers (there are only S1 capable, only S2 capable and these S1 and S2 capable speakers) back to S1, if there is an exiting s1 already in place, but now speakers that were updated to S2, as Sonos one SL(an S1 and S2 capable speaker) cannot go back to S1 once updated to S2. And one other thing that have changed and is important; Sonos won't kill anymore the old spankers for discounts. Everybody will get discounts upon having legacy speakers and keep on the same time the old speakers. But apart form these... damn you did a good job :))
Thanks for this video. I have been putting off this upgrade for some time. I have a play 5 which was the first Sonos I owned in 2010. It has been and still is a solid piece of gear. I can imaging what people 40 years ago would think about a $500 speaker that you could only use for 5-10 years - they’d probably think something was in the water.
Well, in fact they didn't stop suporting older device. They build a new app for newer devices wich is not compatible for older. But yes at the end this is a terrible move.
this right here is why I stopped expanding my sonos system and won't buy anymore, and am slowly replacing it. I can understand not developing anymore firmware for the old devices, but nixing them from the central app is unacceptable, and a bad move... spitting in the eye of customers who already paid too much for something in the first palce for the SOLE purpose of integration. discontinuing the remote was bad enough and almost made me want to ditch it, it was REAL close call. But this was the end of my love of sonos. It's over for me, I'm moving on to standard gear with a DAC/bluetooth/wifi solutions. no more proprietary stuff, they don't care about me, I don't care about them.
The marketing was handled poorly and created a lot of misunderstanding. We are still supporting S1 systems by releasing security and stability updates for them. Some new features are indeed only released on S2, not because we are trying to force users to update but because the hardware inside those older devices is simply too outdated to reliably run the things we are planning to add. It’s unrealistic to expect a smart speaker designed in 2012 to be able to stream lossless FLAC radio stations, for example.
I totally get that. You say we... Are you working for Sonos? In fact like you said you keep suport older device keep doing what they did since the begining and you keep suporting them. Wich is really nice for a tech product to be suported for that timeframe. The thing that I don't get, is that you force some costumer to change their speaker if they want to buy newer one. You prove for a long time that you can support devices for a very long time and even share feature like airplay to older device if you integrate a new speaker. It would have been great if older speaker, could be merged with S2, but just not doing things they can't, like FLAC for exemple. In my case I don't care about FLAC, I just want to listent my RUclips music. Witch is possible on S1 and S2... But not together. You system is about harmony, but now force division. But hey, still I like what you do and promote your devices. It's just that this one is hard to swallow, and worry me about the future of my own speaker.
I just came across your channel today. Thank you so much as I have already learned a few new things about Sonos through your videos. But, I haven’t found the answer to my actual question, which is: I have recently upgraded from S1 to S2 app, but can’t get my Sonos Playlist to transfer from S1 to S2. I run the Sonos app on my iPhone. I still have my first generation connect and connect amp at home. I called Sonos help line multiple times today but they are clueless! I found a similar question/comment chain on Sonos website which at the end had no solution for the customer. Your help is highly appreciated!
Hi Pedram! Thank you for your comment. Hum. Everything well transferred for me. But maybe that's because all my playlist are from the music service and not build in Sonos. Is it because you Music is local? I wonder that if it didn't transfer, there might have no easy solution for you.
Your insight is appreciated but there’s no way in hell I’m ever buying another Sonos product. For years they’ve had the worst customer service of any tech company and now they are giving the finger to countless loyal customers. I hope the company goes belly up and the executives stock options are worthless. Fuck Sonos.
Hi Alex! I am with you on this one. Absolute great product. The service was great at their begining. As technician I had to speak with them many time. Howerver it did change to like you said, one of the worst. At least, their product is almost never defective. The sad thing in here, is that I am almost sure that they they were able to make their old product compatible with the new generation, even if new one brings new technology, the principle of their product is still to play music. So... Well, I really see that as a way to force costumer to buy new one. But in your case and probably in my case to, I see that as something terrible and I feel that as a betrayal of trust, so probably many won't buy again. I would like to think that this is in link with their recent (2 years) shift to public stock. They want to please their stock holder instead of the costumer.
Thank you very much for the very explanatory video. I totally disagree with SONOS policy. I have several SONOS equipment for which I have spent a lot of dollars (2 Sonos 5, Sonos Bar, Sonos Amp, and Sonos 1) of the first generation that are still very solid products and of very good quality. I do not live in the USA so I even had to pay a lot of money in freight to Asunción, Paraguay, but I did it with pleasure because of the quality of what I was buying but I never imagined that SONOS would surprise us with a policy like this. In my country there is not even the possibility to dispose of the old product and pay a difference for the new one. I was a real fan of SONOS but now I have definitely decided to switch to BOSE.
Muh... Yea this is bad. Especially that the connect, that is now replaced by the ''port'' is way to much expensive for what it is. Well, you could see with the link in the description to get a discount on your port because you have a connect. And you could also resell you connect, there is still a market for this. Yes it will cost you but it should not be this bad.
Salut Mathieu! Thank you very much for your comment! I've just post an update in the description. You are right, you no longer need to destroy your old device to get the discount. Sonos get rid of that procedure earlier in March. That's a good thing! If you had done it last year or at earlier in 2020, your device would had ended up in recycle mode. See that article : www.theverge.com/2019/12/30/21042871/sonos-recycle-mode-trade-up-program-controversy And here the one that mark the end of it : www.theverge.com/2020/3/5/21166777/sonos-ending-recycle-mode-trade-up-program-sustainability
Ahah! Oui oui! Cette chaîne est bilingue. J'ai fait la même version de cette vidéo en français aussi. C'est quoi le air connect? Car si tu ajoute un Arc, t'es vieux play 5 seront sur un système séparé.
thanks for your overview. Any idea how i can get my music library on my iPhone to work with Sonos? I can play my music on the phone and the Sonos apps sees the music but I get an error saying the music because the server can not be found Been on hold with Sonos for nearly an hour.
Hi Craig! Thank you for your comment and good question. If the music that is on your phone cannot be played on Sonos, that must be because it's a format that is not recognized by Sonos, or it's a protected files, like most of the song you purchase from iTunes. You could create a MP3 version of all your song directly into iTunes ( I take in note to make a video about it). Maybe that one of those two video may interest you. Play sonos from phone : ruclips.net/video/ljDGdR0mNgA/видео.html Play sonos from computer : ruclips.net/video/u_cDeNbEXvA/видео.html
Hi. Own a zp100 amp connected to two speakers and two play fives guessing gen1s. Was looking to purchase the sub to complete as it’s a good bit of kit for its age . but all this has me confused. Which gen sub am I better of buying ?? Any advice muchly appreciated
Hi Jake. Well you have two option. 1. Get a new sub and change your actual devices (yes I know it's dumb) 2. Get a first gen or second gen sub that doesn't have been updated yet. I heard that it is possible to downgrade it but I never tried it.
My son gave a Sonos 5yrs ago which I love. It hasn’t worked the same since I updated to the new app. I was hoping to go back to the old app but you just shot that idea down. Big Sigh. ☹️
How To best I can tell it looks like Play 1. I listen to podcasts some are in parts. Before update I would start with part 1 and it would advance on to the next. Before all the episodes showed on screen as some as I opened app now I have to go looking for them. Also seems I had a lot to search through now all that comes up is iheart radio. Thank you for responding.
Hi . I have 2 play ones and a gen2 sub that i cannot get to connect. My beam and 3 one sl have connected. I factory restored and also tried multiple times to connect . It will recognize them but will not connect. Any advice you can give me would be super appreciated ! Thank you!
Thank you for replying. It was after the update and every device has been removed ,reset , and app uninstalled and re installed. Still nothing. It will locate and bring up device name and model number then it wont connect to them.
Hi, I’ve updated to the new Sonos app on my MacBook Pro and it is saying it cannot find my computer when I’m trying to add my music folders. Do you have any suggestions please? It worked fine with the old one 😔😔
Hi Boxa Francis! Thank you very much for your comment that is a good point you bring up here. I did'nt try that fonction since the new update. Please give a look at this video : ruclips.net/video/KvrlNaG3NHo/видео.html Then let me know if this can solve your problem. If it don't I will do a video. Cheers!
Hi there , more of a question from my site , i can't get in to my sonos s1 app , changed everything as explained by various sources , factory sett 5ghz 2,4 GHz wireless cabled firewall sonos on my router you name it and i tried it , so after 3 days of trying everything , searching on youtube , i cannot find a solution for this problem , my system consist of bridge , 2 s5 , and a boost all gen 1 , got it more than 8 years i think , the app i use is the s1 , tried it via my desktop cell phone one plus and my samsung galaxy smp9 tablet , if you could help me with any tip or suggestion i would be much grateful Merci Bien , regards Leendert
Hum. The only thing I could think about would be to reinstall or reset the app, and make sure you have at least one device connected to your router with a network cable. Oh and also, make sure you are not running a VPN on you phone or computer.
I’m using the old S1 app for my older connect but can’t add some music service like Spotify, Sonos Radio, Amazon Music and some other bigger music service, I can only add Pandora, iHart radio and some other non popular music service, anybody having the same issue?
Hum this is weird. Because all of thoses service should be still available on S1. Unless they are really evil. I can't try it at home since I made the update, but I will see next time I go to a s1 place.
@@HowToPM I want to thank you for the info. Been trying for a couple of days to update my Sonos app on my Mac-Book. Your link helped me 1st time. My I-Phone updated the first time. I love my Sonos system, this worries me. Thank You for your support.
They told us that the Sonos S2 will come with Hi Res. I was so excited because i enrolled for Tidal subscription just because of this new update. Now I'm Disappointed.
They never said that it will come with Hi Res, they said that the change would be necessary for future update like higher res. It will come later, I think they wanted to start with the switch of OS and then they will add other features. Better safe than sorry.
Hi Grayson! If you have the Connect Amp Gen 2 you are fine. If you have the gen 1, that mean you can still use it as you always have done. But you are not able to upgrade to the new app. So as long as you don't buy new sonos devices, you are fine. But if one day you buy a play 5 gen 3 or the new Arc, you will have to split your system.
How To ok thank you if you look up “connect amp Sonos” on google or whatever that’s the one it has the gray on the back not the blue If that makes sense.
Ahah!! Well said Bill! Unfortunately that's what happen when you turn a company into public stock. However, still, some company do even worse and fully abandoned old produc. Actually the S1 app will still get security update. But that's it. At the end I think it is only a speaker and it's role is still to only play music so, I don't see why they were not able to make it work.
Analogy is apples to oranges. All my old devices work fine. Windows 95 was crap. Why should I send perfectly working audio components, and I have many, to the landfill?
Yes I know that move was terrible from Sonos. At least they are still working on the same app as before. You only come to have a trouble when you want to add new speaker. Well this is technology. It is normal that at some point, you can't support devices you made long ago if you want to bring new stuff. But they should had offer to block some feature of the new one when they are combine with the old one.
@@HowToPM No, the whole this is technology excuse is a cop out. Yes, they could support older components if they chose to do so. They chose not to. At the price point we paid for these speakers, there's no reason for it. Speaker from 30 to 40 years ago still work. They were technology as well. The industry tells us a lie and we all believe it. S1 used to allow addition on additional components. They removed that ability from the app. Its an older speaker I want to add. Sonos blocked this abilility. They had to actively choose to do that. Why? Because they want more of yours and my money. If my speaker breaks, I'm not expecting them to support repairing it. But to remove an previous available app feature speaks merely to greed. I will never buy another Sonos piece of hardware. I just want to find a work around.
Yes I know this one is a bad move. But still, the old devices are still suported with the legacy app. But it can't follow if you want to add new devices.
Had to dislike this video. I have a Sonos system full of old and new Sonos products that all work together on the s1 app. This guy has no idea what he’s talking about.
I think you didn't well understand. The problem is that, from now, if you want to buy a new product that is release after may 2020, like Sonos Arc, Sonos 5 of Sub Gen 3, you wont be able to integrate them into the sonos S1 app. So you will have to update your older device to S2. This is not a problem, unless you have uncompatible device to S2. If you do, they will need to be operate from 2 different app. I have install over 1000 sonos device over the last 10 years, I know Sonos devices very well.
Hi,
Slight correction there, if you have an old generation system and you upgrade from S1 to S2 it is possible to downgrade back to S1, the condition is to have an S1 system with at least one speaker register there (Bridge excluded), if so by factory resetting the speaker or speakers you will be able to add them back to the S1 system / App.
Hi. Thank you for your comment. Have you tested it? Because once it is updated, when I reset it, it quickly come back available to add on the system and no update is required to add it again. It would mean that the S1 system could still see it and be able to process a downgrade? Maybe something new.
Actually I have double check and you are right that is now possible : en.community.sonos.com/troubleshooting-228999/sonos-one-downgrade-6842836
Thank you again for your comment. I will pin your comment. :)
@@HowToPM Thanks for the pin 📍, keep up the good work.
@@HowToPM It was always possible to add back on S1 the S1 and S2 capable speakers (there are only S1 capable, only S2 capable and these S1 and S2 capable speakers) back to S1, if there is an exiting s1 already in place, but now speakers that were updated to S2, as Sonos one SL(an S1 and S2 capable speaker) cannot go back to S1 once updated to S2. And one other thing that have changed and is important; Sonos won't kill anymore the old spankers for discounts. Everybody will get discounts upon having legacy speakers and keep on the same time the old speakers. But apart form these... damn you did a good job :))
Thanks for this video. I have been putting off this upgrade for some time. I have a play 5 which was the first Sonos I owned in 2010. It has been and still is a solid piece of gear. I can imaging what people 40 years ago would think about a $500 speaker that you could only use for 5-10 years - they’d probably think something was in the water.
I agree - Sonos should be ashamed on the older equipment. The new app should have been setup to work with the older equipment. Great video - thank you
I totally agree with you! 😉
Very true unacceptable from Sonos to stop supporting these products. I am sure Sonos sales will drop since similar Bluetooth devices are catching up.
Well, in fact they didn't stop suporting older device. They build a new app for newer devices wich is not compatible for older.
But yes at the end this is a terrible move.
this right here is why I stopped expanding my sonos system and won't buy anymore, and am slowly replacing it. I can understand not developing anymore firmware for the old devices, but nixing them from the central app is unacceptable, and a bad move... spitting in the eye of customers who already paid too much for something in the first palce for the SOLE purpose of integration. discontinuing the remote was bad enough and almost made me want to ditch it, it was REAL close call. But this was the end of my love of sonos. It's over for me, I'm moving on to standard gear with a DAC/bluetooth/wifi solutions. no more proprietary stuff, they don't care about me, I don't care about them.
The marketing was handled poorly and created a lot of misunderstanding. We are still supporting S1 systems by releasing security and stability updates for them. Some new features are indeed only released on S2, not because we are trying to force users to update but because the hardware inside those older devices is simply too outdated to reliably run the things we are planning to add. It’s unrealistic to expect a smart speaker designed in 2012 to be able to stream lossless FLAC radio stations, for example.
I totally get that. You say we... Are you working for Sonos? In fact like you said you keep suport older device keep doing what they did since the begining and you keep suporting them. Wich is really nice for a tech product to be suported for that timeframe.
The thing that I don't get, is that you force some costumer to change their speaker if they want to buy newer one.
You prove for a long time that you can support devices for a very long time and even share feature like airplay to older device if you integrate a new speaker.
It would have been great if older speaker, could be merged with S2, but just not doing things they can't, like FLAC for exemple.
In my case I don't care about FLAC, I just want to listent my RUclips music. Witch is possible on S1 and S2... But not together.
You system is about harmony, but now force division.
But hey, still I like what you do and promote your devices.
It's just that this one is hard to swallow, and worry me about the future of my own speaker.
But it’s a expensive premium device, should always work even if it has old software.
It keep working on the old software.
Thanks I was wondering what they were up to 😅
You are welcome! I'm glad you enjoyed Jonas! Thank you for your comment! 😊
I just came across your channel today. Thank you so much as I have already learned a few new things about Sonos through your videos. But, I haven’t found the answer to my actual question, which is:
I have recently upgraded from S1 to S2 app, but can’t get my Sonos Playlist to transfer from S1 to S2. I run the Sonos app on my iPhone. I still have my first generation connect and connect amp at home. I called Sonos help line multiple times today but they are clueless!
I found a similar question/comment chain on Sonos website which at the end had no solution for the customer.
Your help is highly appreciated!
Hi Pedram! Thank you for your comment. Hum. Everything well transferred for me. But maybe that's because all my playlist are from the music service and not build in Sonos. Is it because you Music is local? I wonder that if it didn't transfer, there might have no easy solution for you.
Your insight is appreciated but there’s no way in hell I’m ever buying another Sonos product. For years they’ve had the worst customer service of any tech company and now they are giving the finger to countless loyal customers. I hope the company goes belly up and the executives stock options are worthless. Fuck Sonos.
Hi Alex! I am with you on this one. Absolute great product. The service was great at their begining. As technician I had to speak with them many time. Howerver it did change to like you said, one of the worst. At least, their product is almost never defective. The sad thing in here, is that I am almost sure that they they were able to make their old product compatible with the new generation, even if new one brings new technology, the principle of their product is still to play music. So... Well, I really see that as a way to force costumer to buy new one. But in your case and probably in my case to, I see that as something terrible and I feel that as a betrayal of trust, so probably many won't buy again. I would like to think that this is in link with their recent (2 years) shift to public stock. They want to please their stock holder instead of the costumer.
If I woulda known sonos was gonna do this I wouldn’t of spent thousands on there products. Never again.
My legacy speakers run on S1 app with my generation 3 speakers!
What gen 3 speaker?
I have a bridge which is incompatible with my Play 1 speakers what is the alternative product to get this fixed and working again
The product that replace the bridge for the new update is this one : geni.us/SonosBoost
@@HowToPM actually I tried to downgrade the speakers via the S2 app but it says it can’t find the speakers on the network … anyway around this?
Thank you very much for the very explanatory video.
I totally disagree with SONOS policy. I have several SONOS equipment for which I have spent a lot of dollars (2 Sonos 5, Sonos Bar, Sonos Amp, and Sonos 1) of the first generation that are still very solid products and of very good quality. I do not live in the USA so I even had to pay a lot of money in freight to Asunción, Paraguay, but I did it with pleasure because of the quality of what I was buying but I never imagined that SONOS would surprise us with a policy like this. In my country there is not even the possibility to dispose of the old product and pay a difference for the new one.
I was a real fan of SONOS but now I have definitely decided to switch to BOSE.
Great info, thanks so much. Just set up my brand new arc, sub,, one sl surround system aaaand.....Ugh, I'm off to buy a connect that is newer. 😥
Muh... Yea this is bad. Especially that the connect, that is now replaced by the ''port'' is way to much expensive for what it is. Well, you could see with the link in the description to get a discount on your port because you have a connect.
And you could also resell you connect, there is still a market for this.
Yes it will cost you but it should not be this bad.
The rebate does not require you to get rid of your devices. I have 2 sonos play 5 gen1 and received the 30%, still using them.
Salut Mathieu! Thank you very much for your comment! I've just post an update in the description. You are right, you no longer need to destroy your old device to get the discount. Sonos get rid of that procedure earlier in March. That's a good thing! If you had done it last year or at earlier in 2020, your device would had ended up in recycle mode.
See that article : www.theverge.com/2019/12/30/21042871/sonos-recycle-mode-trade-up-program-controversy
And here the one that mark the end of it : www.theverge.com/2020/3/5/21166777/sonos-ending-recycle-mode-trade-up-program-sustainability
@@HowToPM Yes I know, it's a good thing that they changed it. I can now purchase the Arc and I use my older play 5 with Airconnect.
Ah je n'avais pas remarqué que tu parlais français, maintenant je reconnais l'accent ahah!
Ahah! Oui oui! Cette chaîne est bilingue. J'ai fait la même version de cette vidéo en français aussi. C'est quoi le air connect? Car si tu ajoute un Arc, t'es vieux play 5 seront sur un système séparé.
How To c’est un logiciel sur Internet qui rend les vieux Sonos compatible avec AirPlay. C’est magique!
How can I play anything on my s9 Samsung phone on sonos, from podcast that isn’t on the app.? Tia.
Like that : ruclips.net/video/ljDGdR0mNgA/видео.html
thanks for your overview. Any idea how i can get my music library on my iPhone to work with Sonos? I can play my music on the phone and the Sonos apps sees the music but I get an error saying the music because the server can not be found Been on hold with Sonos for nearly an hour.
Hi Craig! Thank you for your comment and good question. If the music that is on your phone cannot be played on Sonos, that must be because it's a format that is not recognized by Sonos, or it's a protected files, like most of the song you purchase from iTunes. You could create a MP3 version of all your song directly into iTunes ( I take in note to make a video about it).
Maybe that one of those two video may interest you.
Play sonos from phone : ruclips.net/video/ljDGdR0mNgA/видео.html
Play sonos from computer : ruclips.net/video/u_cDeNbEXvA/видео.html
Hi.
Own a zp100 amp connected to two speakers and two play fives guessing gen1s.
Was looking to purchase the sub to complete as it’s a good bit of kit for its age . but all this has me confused. Which gen sub am I better of buying ?? Any advice muchly appreciated
Hi Jake. Well you have two option.
1. Get a new sub and change your actual devices (yes I know it's dumb)
2. Get a first gen or second gen sub that doesn't have been updated yet.
I heard that it is possible to downgrade it but I never tried it.
Cool .that's kind of you. leadtime is a litlle longer. wait 1 month is maybe....too long to get back the boom boom stuff
My son gave a Sonos 5yrs ago which I love. It hasn’t worked the same since I updated to the new app. I was hoping to go back to the old app but you just shot that idea down. Big Sigh. ☹️
Hi Lisa. What Sonos device do you have? From what I did see, the update did'nt really change anything for me. What don't you like in the new update?
How To best I can tell it looks like Play 1. I listen to podcasts some are in parts. Before update I would start with part 1 and it would advance on to the next. Before all the episodes showed on screen as some as I opened app now I have to go looking for them. Also seems I had a lot to search through now all that comes up is iheart radio. Thank you for responding.
The new sonos app sucks, it does not pair or connect even after the app has been downloaded.
Hi . I have 2 play ones and a gen2 sub that i cannot get to connect. My beam and 3 one sl have connected. I factory restored and also tried multiple times to connect . It will recognize them but will not connect. Any advice you can give me would be super appreciated ! Thank you!
Is this after the update? This is kind of weird. Try to reinstall the app and reboot every single device.
Thank you for replying. It was after the update and every device has been removed ,reset , and app uninstalled and re installed. Still nothing. It will locate and bring up device name and model number then it wont connect to them.
is the android app compatible with 5.1 system sonos beam, sub gen3, sonos one rear speaker, can i use it all together?
Yes of course. Both app on android ans iOs are the same and do control every sonose devices.
Hi, I’ve updated to the new Sonos app on my MacBook Pro and it is saying it cannot find my computer when I’m trying to add my music folders. Do you have any suggestions please? It worked fine with the old one 😔😔
Hi Boxa Francis! Thank you very much for your comment that is a good point you bring up here. I did'nt try that fonction since the new update. Please give a look at this video : ruclips.net/video/KvrlNaG3NHo/видео.html
Then let me know if this can solve your problem. If it don't I will do a video. Cheers!
How To thanks for the reply, I’ve tried this and still no joy. I’ll try figure it out, thank you
All right thank you for your come back, I will give it a look for my next month videos batch. Stay tuned. 😉
How To look forward to it
So you need 2 different apps to run the arc with two symfonisk and two play one sl?
Nope, you are fine. Everything is upgradable in that case. It's only if you have the oldest device wich is not your case.
Which one do you use
I move to the new S2. It look pretty much the same.
Hi there , more of a question from my site , i can't get in to my sonos s1 app , changed everything as explained by various sources , factory sett 5ghz 2,4 GHz wireless cabled firewall sonos on my router you name it and i tried it , so after 3 days of trying everything , searching on youtube , i cannot find a solution for this problem , my system consist of bridge , 2 s5 , and a boost all gen 1 , got it more than 8 years i think , the app i use is the s1 , tried it via my desktop cell phone one plus and my samsung galaxy smp9 tablet , if you could help me with any tip or suggestion i would be much grateful Merci Bien , regards Leendert
Hum. The only thing I could think about would be to reinstall or reset the app, and make sure you have at least one device connected to your router with a network cable.
Oh and also, make sure you are not running a VPN on you phone or computer.
I’m using the old S1 app for my older connect but can’t add some music service like Spotify, Sonos Radio, Amazon Music and some other bigger music service, I can only add Pandora, iHart radio and some other non popular music service, anybody having the same issue?
Hum this is weird. Because all of thoses service should be still available on S1. Unless they are really evil. I can't try it at home since I made the update, but I will see next time I go to a s1 place.
@@HowToPM I want to thank you for the info. Been trying for a couple of days to update my Sonos app on my Mac-Book. Your link helped me 1st time. My I-Phone updated the first time. I love my Sonos system, this worries me. Thank You for your support.
Sonos s1
They told us that the Sonos S2 will come with Hi Res. I was so excited because i enrolled for Tidal subscription just because of this new update. Now I'm Disappointed.
Sure an update may come with some exiting stuff. But making some device redundant is a heavy price I think. I am disappointed to!
They never said that it will come with Hi Res, they said that the change would be necessary for future update like higher res. It will come later, I think they wanted to start with the switch of OS and then they will add other features. Better safe than sorry.
Wait so I have the connect amp you said in the video that it would still work but you also said that it was unsupported so what does that mean?
Hi Grayson! If you have the Connect Amp Gen 2 you are fine. If you have the gen 1, that mean you can still use it as you always have done. But you are not able to upgrade to the new app. So as long as you don't buy new sonos devices, you are fine. But if one day you buy a play 5 gen 3 or the new Arc, you will have to split your system.
How To ok thank you if you look up “connect amp Sonos” on google or whatever that’s the one it has the gray on the back not the blue If that makes sense.
It's because it have been rename over the time. The original name of the Connect Amp was ZP100.
How To ok cool thank you!!
Well it seems like sonos have secured the failure of their own company. Disgusting behavior.
Ahah!! Well said Bill! Unfortunately that's what happen when you turn a company into public stock. However, still, some company do even worse and fully abandoned old produc. Actually the S1 app will still get security update. But that's it. At the end I think it is only a speaker and it's role is still to only play music so, I don't see why they were not able to make it work.
Analogy is apples to oranges. All my old devices work fine. Windows 95 was crap. Why should I send perfectly working audio components, and I have many, to the landfill?
Yes I know that move was terrible from Sonos.
At least they are still working on the same app as before. You only come to have a trouble when you want to add new speaker.
Well this is technology. It is normal that at some point, you can't support devices you made long ago if you want to bring new stuff. But they should had offer to block some feature of the new one when they are combine with the old one.
@@HowToPM No, the whole this is technology excuse is a cop out. Yes, they could support older components if they chose to do so. They chose not to. At the price point we paid for these speakers, there's no reason for it. Speaker from 30 to 40 years ago still work. They were technology as well. The industry tells us a lie and we all believe it. S1 used to allow addition on additional components. They removed that ability from the app. Its an older speaker I want to add. Sonos blocked this abilility. They had to actively choose to do that. Why? Because they want more of yours and my money. If my speaker breaks, I'm not expecting them to support repairing it. But to remove an previous available app feature speaks merely to greed. I will never buy another Sonos piece of hardware. I just want to find a work around.
My opinion is if we update all our sonos units it will be another company like Boise. Sonos is not your friend they are greedy.
The sonos apps are an awful experience
Actually this is one of the thing I like the most about Sonos. I think their apps is really well done.
my sonos is going in the trash , they just want to sign you up 4service , don't buy anything from them
Yes I know this one is a bad move. But still, the old devices are still suported with the legacy app. But it can't follow if you want to add new devices.
the only way that works is i heart radio, any other stations they want you to sign up $ 8 a month @@HowToPM
Had to dislike this video. I have a Sonos system full of old and new Sonos products that all work together on the s1 app. This guy has no idea what he’s talking about.
I think you didn't well understand. The problem is that, from now, if you want to buy a new product that is release after may 2020, like Sonos Arc, Sonos 5 of Sub Gen 3, you wont be able to integrate them into the sonos S1 app. So you will have to update your older device to S2. This is not a problem, unless you have uncompatible device to S2. If you do, they will need to be operate from 2 different app.
I have install over 1000 sonos device over the last 10 years, I know Sonos devices very well.