Thanks Tom… Good stuff. We are running a similar stack. It is definitely all about the processes and documentation. Just finished an 11 page doc for a customer for vlans and wifi. Painful but necessary.
Tom, This was an interesting discussion but.... "From Break Fix to Managed IT Services" Did I miss something? when did you discuss this topic? A key part of documentation is access control e.g. Pass Portal, IT Glue, etc... but once you commit your operation to a tool like that you can be hand-cuffed if it goes off line. What is your solution?
Great Video Tom - very informative and thought provoking.......Which program(s) do you use for your client technical documentation? What percent of your client work is done after business hours.
Another approach is to have all your clients on a single network, tunnel them all back to your own data centre and host everything on one vmware cluster , standardise all customers on the same machines, full managed by SCCM , lock everything down to an inch of its life with applocker and group polcy.
Gents, I am currently generating content for LinkedIn as my main focus to raise awareness for cybersecurity and our brand here in NZ. I am considering working on the RUclips channel more with podcasts, tech tips, reviews etc but I was wondering how you have found your efforts on RUclips have translated into better opportunities & actual new ideal client's signed? I am sure that's not the only goal or outcome but it's a biggie. 😏
You are talking about power failure like it is something funny. In fact, this is one of the most horrible types of incidents, when you are literally helpless. Usuallu, your UPS won't last more than an hour. In addition to that, not all customers have a generator, unfortunately. Flipping electricity is even worse; once it is restored, it may go down after a minute or two. I experienced such power flips in the past - it is a nightmare. The best solution here is to implement more powerful UPS, but not all customers are ready to buy it.
Thanks Tom… Good stuff. We are running a similar stack. It is definitely all about the processes and documentation. Just finished an 11 page doc for a customer for vlans and wifi. Painful but necessary.
Sooo true! I've found documentation / automation etc quite fun as I know I'm saving future me & staff time / risk of forgetting etc.
love these videos, the back-end structure and process are almost more important than the tech and knowledge it self, lots of people miss that.
When people are starting out they think the tech is the more important thing, but it's really secondary to having processes and procedures in place.
@@LAWRENCESYSTEMS This is so true...SO true.
Tom, This was an interesting discussion but.... "From Break Fix to Managed IT Services" Did I miss something? when did you discuss this topic? A key part of documentation is access control e.g. Pass Portal, IT Glue, etc... but once you commit your operation to a tool like that you can be hand-cuffed if it goes off line. What is your solution?
For remote access, you could set up RDP, block it at the firewall, and VPN in to gain access, yesno?
Great Video Tom - very informative and thought provoking.......Which program(s) do you use for your client technical documentation? What percent of your client work is done after business hours.
Keep up the good work fellas , I think y'all are really on to somethin
Another approach is to have all your clients on a single network, tunnel them all back to your own data centre and host everything on one vmware cluster , standardise all customers on the same machines, full managed by SCCM , lock everything down to an inch of its life with applocker and group polcy.
that only works if you have solid WAN connections though :/ most of us are stuck with coaxial cable shit sandwiches
@@justsomeguy9952 sounds like you missed the update?? Know the feelin buddy
Now that's a bulletproof plan right there buddy
what do you mean by tunnel? being their wan side? handling them as private lan?
Thanks. Would be cool to know what systems are you using for configuration management on end system
N-Able
Gents, I am currently generating content for LinkedIn as my main focus to raise awareness for cybersecurity and our brand here in NZ. I am considering working on the RUclips channel more with podcasts, tech tips, reviews etc but I was wondering how you have found your efforts on RUclips have translated into better opportunities & actual new ideal client's signed? I am sure that's not the only goal or outcome but it's a biggie. 😏
yes
audio is microseonds off, but good info (always)
Not off at all. It’s your client
You are talking about power failure like it is something funny. In fact, this is one of the most horrible types of incidents, when you are literally helpless. Usuallu, your UPS won't last more than an hour. In addition to that, not all customers have a generator, unfortunately. Flipping electricity is even worse; once it is restored, it may go down after a minute or two. I experienced such power flips in the past - it is a nightmare. The best solution here is to implement more powerful UPS, but not all customers are ready to buy it.