A few months ago I bought a WGen5300v 6,600/5,300-Watt Gas Powered Portable Generator. Upon starting there was no electricity and the meter was inop. It's in for warranty work. As soon as it's fixed I'm selling it as I've replaced it with a Champion inverter model and am extremely satisfied.
@@okienation6420 Westinghouse did reply to me in a timely manner and issued me a warranty claim number and authorized service center. The servce center (in Milton, FL) was upfront saying they were booked and it would take a few weeks to look at it. Unfortunately it took longer than that because they needed "permission" from Westinghouse to remove a back plate to access the components. and that respose was non-existence. I then spoke with customer service stating my dissatification with the way things were going and they issued me a replacement which I sold.
@@okienation6420 i would like to know that as well. I have tried to call them several times with no answer. I even waited over 2 hours on hold once and no one picked up.
What is the fuel source? I'm pretty clueless about such stuff, but I wonder if something is "clogging" the fuel line, or something wrong with a connection between fuel and function. Just a thought, since I'm sure you've probably checked all that, already. ;)
Unfortunate, mine is amazing I use it to run air compressors, fans, power tools, even plug my welder into it and weld and mine is holding up great, seems like something electronic maybe something vibrated loose on yours
These have problems with wires getting pinched in between the recoil and the inverter. I'm willing to bet you have picked/shorted wires on the edge of the inverter body behind the control panel
@@besamjohn So the inverter was bad on it, was that from the get go, or after you had used it for awhile? I hope that you got it fixed, and that its providing power properly now. Thats actually a nice generator, should power any RV, and maybe 1/4 of a house.
im thinking your problem is with floating neutral and bonded neutral. You have a bonded neutral inside your motor home and your genny has a floating neutral. they dont work well together. you need the bonding plug for your genny.
I think they just wired it backwards because I switched the hot and neutral and all is well. One of those cheap LED indicator testers pointed me to the problem!
Same here was a generator mechanic in the Army and I just bought one of these for my truck trying to be cheap yeah it’s wired backwards and the gauge is is just no good at all will be switching to a good old Honda generator.
A note to Westinghouse I sent about my fabulous iGen4500 Bought this boat anchor new about the date I mentioned above. Choke problems right out of the box in that is was sticking closed. Called support and was sent a replacement choke control. Installed it and seemed to fix the problem until two days later I have the same problem again. Called support again and was told to take it to a service center...............TAKE MY BRAND NEW MACHINE TO GET FIXED!! Gimme a break! I took it upon myself since at this point to find the problem myself and when I took it further apart I found a connector that was not locked together when it was built. I locked the connector together and that fixed the problem. Jump ahead to day before yesterday. The genny ran all day while being used intermittently and it was perfect. The next day, or yesterday, hit the start button and it started immediately and just as quick shut down. Tried several times with the same results. So this morning I took it apart enough to determine that the choke was still working properly, and it is. I checked the fresh oil, it is perfect. Full of fresh fuel, nothing I can see wrong. I called support again and talked with some idiot named Jaffe the quickly started fallowing a script when I told him the story. He asked "How many times have you changed the oil?" I told him I've changed it once.............the thing only has about 15 hrs or so on it. He said "According to the manual, you should have changed it twice by now." I replied IT ONLY HAS 15 HOURS ON IT AND IT HAVE ALWAYS BEEN STORED AT ROOM TEMPS. I went on to tell him that as long as it ifs full of oil it doesn't know the difference between oil with 1 hr or 1000 hrs, that will not shut it down. He said, "Sir, I'm just telling you what the manual says." Then this incompetent moron asked me what kind of fuel is in it right now and I told him it was high octane, no alcohol canned fuel like we use it all our small engines. He asked "Did you drain the old fuel out before putting new fuel in?" I replied that the previous fuel wasn't in it very long and besides, that last time I used it I purposely ran it out of fuel. He asked "Did you drain the carburetor bowl?" I said no..........that's why I ran it out of fuel. When it stops because of lack of fuel, the bowl is dry. He then told me that there will still be fuel in the bowl at that point, so you are incorrect. I let him know that I've been a gas/diesel tech for 35 years and this clown told me that cars and generators are different! I still have a junk $800 piece of crap that I cannot depend on. I got of the phone with this person that has NO idea what he is talking about and messed with it a bit longer and noticed that right after it starts, the overload indicator comes on and it then shuts down. I didn't notice that before. Not to mention that I did not get the mickey mouse charger for it when it was new and have since had to replace the battery because I could not charge it and this thing does not charge it's own battery?? How stupid. I emailed about that and was asked my reply email to provide proof of purchase and a picture of the serial number. Really? I did it anyway and emailed it all in and have gotten zero response on that issue. I bought a small trickle maintainer for the new battery. This idiot "Jaffe" that I spoke with made no attempt to help me diagnose my problem, just read a script and told me I was incorrect about how a carb works. What are the qualifications for his job anyway?? This thing has been a thorn in my side since day one and you so called support department is incompetent if "Jaffe" is representative of it. My opening line of this note is not entirely accurate, this thing is not big enough to anchor my boat and it's too big to go in the trash can, so I don't know what to do with it.
I just got mine in yesterday and the choke doesn’t work already. Seen lots of problems about that. I did call tech support and saw that I was in trouble if I need service. She asked some really stupid questions. So I’m going to wise up and return it before it’s to late.
@@squidvis No it didn't give me a whoopin, I cut a hole in the side panel I could fit my hand through and operate the choke manually. Problem solved, starts every time.
I’m having a similar issue but my problem is even more weird. I’ve tried running 3 separate pressure washers from this generator and upon starting, the generator will either surge, overload, then won’t power the pressure washer, or surge, overload, then stall. I just changed the oil. Still same problem. Clueless.
@@besamjohn The weird part is that it powers my 30gal air compressor and every other power tool just fine. I'm starting to wonder if because my van is at a decline (front sits lower than rear) the pressure washer pump is having to work harder, thus requiring more amps causing the generator to overload.
@Ben J thanks for watching!!! I have a friend who bought this generator and he's had nothing but good luck and runs his daily to recharge his battery bank when he has no sun. Sorry to hear yours is a lemon! Hang in there and hopefully they stand behind the warranty. Stay in touch!
Mines doing the same thing. Not sure whats up. Like the 3rd camping trip we have used it and dident use it alot during those times. You have any luck finding the problem?
@@besamjohn ok thank you. i wanted to get WEN GNA50i 50-Amp 6000-Watt Parallel Connection Kit but someone said it wont work , since the output of the combination of the two is more than the watt of the kitt.. so i dont know if thats true
@@JimmyFrankRan well they wired the hot and neutral backwards for one thing. Then when I tried to get a warranty replacement they said that I bought it used so it had no warranty. I ended up buying a new inverter from the crooks, $200.
I agree with you as most everything I own is Honda (SUV, Lawnmower, 2 Snowblowers single and two stage, String trimmer, Versattach multi-tool, tiller, 2 motorcycles) but I could not justify it for my inverters as I don’t have an RV. I have a 5 year old Westinghouse (small 1800 watt) still working perfectly and this one that is about 4 months old and working well. If I had an RV it would be a Honda I would own.
Honduhs break and have lemons out the box. I have a friend with a honduh and its been a HUGE disappointment, All while my Westinghouse dual fuel 4500 is running like a swiss clock which he ended up buying one….. 🤣😂🤣
Let's go Brandon this generator brand altogether. I bought 2 igen 4500dfc and they were sitting side by side when a log fell on the propane hoses breaking the same part on the inside. I called and emailed for quite a while and finally was told they don't have that part and it's not for sale anywhere. When I asked them what I was supposed to do they told me I would have to buy another! They have NO customer loyalty and I believe even though they say they have a plant in the US that these are just rebranded Chinese units. Thats my take on this company and my next purchase is still being debated but it won't be these rip-offs.
@@besamjohn Nope. Not yet, knock on wood. My Cummins 4500 has been doing great after 2 years now. Idle with eco off helps keep the unit clean and running smoother. I am willing to bet you have a sensor wire that may have vibrated off. Probably requires a full tear down to search.
I have the same exact problem, i contacted westinghouse warranty and they said this Update for Case SC174592 - "The fuel appears empty even after filling up. Overload warning and engine sounds irregular with higher wattage use." Good morning, The issue you are experiencing seems to be in direct relation to using old fuel in the generator. Over the course of 1-3 months fuel will begin to break down and turn into a varnish like material and will cause a blockage in the carburetor. This will not allow the unit to run at full RPM and will cause the overload light to illuminate and for the RMP's to surge up and down when a load is attached. As this issue is caused by a contaminated fuel issue please know this is a direct warranty exclusion and would not be covered by Westinghouse as stated in the warranty agreement. I would highly advise to have to have this unit checked over by a local service center and have the carburetor cleaned. Thank you, Westinghouse Support Reply to this email to respond or feel free to call our Service Team at (855) 944-3571 Please reference Case SC174592. so good luck please update if you get it fixed. I'm planning to spend a day to just figure out how to do all of this. I told them I use it once a month and I put new fuel on it. they say send it to the shop and if the shop can prove that the fuel is contaminated they will void the warranty and I will have to pay for all the repairs myself.
Sorry they are giving you the runaround. Two things I did to mostly fix this. 1. Check the hot and neutral, mine were switched. Yes, a factory did not connect these wires correctly. A $3 tester or a multimeter will tell you if its wired correctly. 2. I ordered a new inverter for this. I think it was about $100. The fuel and load gauges still don't work. It does make electricity!
A few months ago I bought a WGen5300v 6,600/5,300-Watt Gas Powered Portable Generator. Upon starting there was no electricity and the meter was inop. It's in for warranty work. As soon as it's fixed I'm selling it as I've replaced it with a Champion inverter model and am extremely satisfied.
Good luck with the Champion!
Michael Kennedy how did you get it on for warranty work? I’ve contacted them, no reply. Who did the work?
@@okienation6420 Westinghouse did reply to me in a timely manner and issued me a warranty claim number and authorized service center. The servce center (in Milton, FL) was upfront saying they were booked and it would take a few weeks to look at it. Unfortunately it took longer than that because they needed "permission" from Westinghouse to remove a back plate to access the components. and that respose was non-existence. I then spoke with customer service stating my dissatification with the way things were going and they issued me a replacement which I sold.
@@okienation6420 i would like to know that as well. I have tried to call them several times with no answer. I even waited over 2 hours on hold once and no one picked up.
Check your plug connector wire connections on the back side. Especially on the 30 amp connector.
No problems there.
What is the fuel source? I'm pretty clueless about such stuff, but I wonder if something is "clogging" the fuel line, or something wrong with a connection between fuel and function. Just a thought, since I'm sure you've probably checked all that, already. ;)
Unfortunate, mine is amazing I use it to run air compressors, fans, power tools, even plug my welder into it and weld and mine is holding up great, seems like something electronic maybe something vibrated loose on yours
These have problems with wires getting pinched in between the recoil and the inverter. I'm willing to bet you have picked/shorted wires on the edge of the inverter body behind the control panel
Clean the exhaust screen. Change the plug. Put Seafoam in it. OR. Send it in for repair!
It has 4 hours on it. The inverter was bad.
@@besamjohn So the inverter was bad on it, was that from the get go, or after you had used it for awhile? I hope that you got it fixed, and that its providing power properly now. Thats actually a nice generator, should power any RV, and maybe 1/4 of a house.
I notice you didn't turn off the eco, switch that would cause the overload to go on .
im thinking your problem is with floating neutral and bonded neutral. You have a bonded neutral inside your motor home and your genny has a floating neutral. they dont work well together. you need the bonding plug for your genny.
I think they just wired it backwards because I switched the hot and neutral and all is well. One of those cheap LED indicator testers pointed me to the problem!
@besamjohn was that your solution?? What about the status on the gen/ invert screen voltage and gas indicator lights ? Or use of amperage?
@@LuxeMobileDetailingNYC Those features are dead, sadly. Swapping the wires fixed the output problem though.
Same here was a generator mechanic in the Army and I just bought one of these for my truck trying to be cheap yeah it’s wired backwards and the gauge is is just no good at all will be switching to a good old Honda generator.
A note to Westinghouse I sent about my fabulous iGen4500
Bought this boat anchor new about the date I mentioned above. Choke problems right out of the box in that is was sticking closed. Called support and was sent a replacement choke control. Installed it and seemed to fix the problem until two days later I have the same problem again. Called support again and was told to take it to a service center...............TAKE MY BRAND NEW MACHINE TO GET FIXED!! Gimme a break! I took it upon myself since at this point to find the problem myself and when I took it further apart I found a connector that was not locked together when it was built. I locked the connector together and that fixed the problem. Jump ahead to day before yesterday. The genny ran all day while being used intermittently and it was perfect. The next day, or yesterday, hit the start button and it started immediately and just as quick shut down. Tried several times with the same results. So this morning I took it apart enough to determine that the choke was still working properly, and it is. I checked the fresh oil, it is perfect. Full of fresh fuel, nothing I can see wrong. I called support again and talked with some idiot named Jaffe the quickly started fallowing a script when I told him the story. He asked "How many times have you changed the oil?" I told him I've changed it once.............the thing only has about 15 hrs or so on it. He said "According to the manual, you should have changed it twice by now." I replied IT ONLY HAS 15 HOURS ON IT AND IT HAVE ALWAYS BEEN STORED AT ROOM TEMPS. I went on to tell him that as long as it ifs full of oil it doesn't know the difference between oil with 1 hr or 1000 hrs, that will not shut it down. He said, "Sir, I'm just telling you what the manual says." Then this incompetent moron asked me what kind of fuel is in it right now and I told him it was high octane, no alcohol canned fuel like we use it all our small engines. He asked "Did you drain the old fuel out before putting new fuel in?" I replied that the previous fuel wasn't in it very long and besides, that last time I used it I purposely ran it out of fuel. He asked "Did you drain the carburetor bowl?" I said no..........that's why I ran it out of fuel. When it stops because of lack of fuel, the bowl is dry. He then told me that there will still be fuel in the bowl at that point, so you are incorrect. I let him know that I've been a gas/diesel tech for 35 years and this clown told me that cars and generators are different! I still have a junk $800 piece of crap that I cannot depend on. I got of the phone with this person that has NO idea what he is talking about and messed with it a bit longer and noticed that right after it starts, the overload indicator comes on and it then shuts down. I didn't notice that before. Not to mention that I did not get the mickey mouse charger for it when it was new and have since had to replace the battery because I could not charge it and this thing does not charge it's own battery?? How stupid. I emailed about that and was asked my reply email to provide proof of purchase and a picture of the serial number. Really? I did it anyway and emailed it all in and have gotten zero response on that issue. I bought a small trickle maintainer for the new battery. This idiot "Jaffe" that I spoke with made no attempt to help me diagnose my problem, just read a script and told me I was incorrect about how a carb works. What are the qualifications for his job anyway?? This thing has been a thorn in my side since day one and you so called support department is incompetent if "Jaffe" is representative of it. My opening line of this note is not entirely accurate, this thing is not big enough to anchor my boat and it's too big to go in the trash can, so I don't know what to do with it.
I just got mine in yesterday and the choke doesn’t work already. Seen lots of problems about that. I did call tech support and saw that I was in trouble if I need service. She asked some really stupid questions. So I’m going to wise up and return it before it’s to late.
So you've been a gas/diesel tech for 35 years and let this little generator whoop ya like that? 🤣
@@squidvis No it didn't give me a whoopin, I cut a hole in the side panel I could fit my hand through and operate the choke manually. Problem solved, starts every time.
I’m having a similar issue but my problem is even more weird. I’ve tried running 3 separate pressure washers from this generator and upon starting, the generator will either surge, overload, then won’t power the pressure washer, or surge, overload, then stall.
I just changed the oil. Still same problem. Clueless.
Try buying one of those circuit testers at the hardware store with the LED indicator lights. It will tell you if they wired it up backwards.
@@besamjohn The weird part is that it powers my 30gal air compressor and every other power tool just fine. I'm starting to wonder if because my van is at a decline (front sits lower than rear) the pressure washer pump is having to work harder, thus requiring more amps causing the generator to overload.
@@v.i.p.detailing8930 the testers are like $5. Your symptoms line up with mine very closely
that sounds and looks like its the actual inverter itself or your board.
Hey Wes! cool to get a comment from someone I watch!! Yes, it is the inverter board. I have another video I need to upload. It's worse than you think!
@Ben J thanks for watching!!! I have a friend who bought this generator and he's had nothing but good luck and runs his daily to recharge his battery bank when he has no sun. Sorry to hear yours is a lemon! Hang in there and hopefully they stand behind the warranty. Stay in touch!
Mines doing the same thing. Not sure whats up. Like the 3rd camping trip we have used it and dident use it alot during those times. You have any luck finding the problem?
I contacted the seller and they sent me a new inverter board. I will try to install it soon and keep you updated.
Loose Neutral connection, causing a high amperage draw
pls any idea the parallel cable i can use to connect two westinghouse igen4500?
$64 on the Westinghouse website.
westinghouseoutdoorpower.com/collections/parts-and-accessories/products/50-amp-inverter-generator-parallel-cord
@@besamjohn ok thank you. i wanted to get WEN GNA50i 50-Amp 6000-Watt Parallel Connection Kit but someone said it wont work , since the output of the combination of the two is more than the watt of the kitt.. so i dont know if thats true
Did you ever figure out the problem with the generator? Mine is doing the same thing.
Thanks
Yes, and I owe RUclips another video.
@@besamjohn yes
@@besamjohn what was issue? Mine doing it
@@JimmyFrankRan well they wired the hot and neutral backwards for one thing. Then when I tried to get a warranty replacement they said that I bought it used so it had no warranty. I ended up buying a new inverter from the crooks, $200.
@@besamjohn would you happen to know what the part number is for the inverter board?
Another reason why I only have Honda's. They just work.
I agree with you as most everything I own is Honda (SUV, Lawnmower, 2 Snowblowers single and two stage, String trimmer, Versattach multi-tool, tiller, 2 motorcycles) but I could not justify it for my inverters as I don’t have an RV. I have a 5 year old Westinghouse (small 1800 watt) still working perfectly and this one that is about 4 months old and working well. If I had an RV it would be a Honda I would own.
why are you watching videos on other brand generators?
@@brutalif it’s fun to watch shitty brands struggle
Honduhs break and have lemons out the box. I have a friend with a honduh and its been a HUGE disappointment, All while my Westinghouse dual fuel 4500 is running like a swiss clock which he ended up buying one….. 🤣😂🤣
DO NOT BUY IT , DO NOT WASTING YOUR MONEY
I just bought one and the automatic choke doesn’t work, it won’t start. I am very unhappy with this generator.
That's a common issue but I haven't had that problem yet (knock on blue plastic 🤣)
The connector bounced out of the module for the choke. It happens when they get dropped during shipping.
This is the WORST MACHINE OF ANY KIND that I have ever purchased!
Check the tires pressure
You know, I never thought of that...
Just wondering is this the igen4500s model, im in Australia. Cheers
Not sure about the "S" at the end of the iGen4500.
Let's go Brandon this generator brand altogether. I bought 2 igen 4500dfc and they were sitting side by side when a log fell on the propane hoses breaking the same part on the inside. I called and emailed for quite a while and finally was told they don't have that part and it's not for sale anywhere. When I asked them what I was supposed to do they told me I would have to buy another! They have NO customer loyalty and I believe even though they say they have a plant in the US that these are just rebranded Chinese units. Thats my take on this company and my next purchase is still being debated but it won't be these rip-offs.
Another guy putting out bad videos, you need to switch the eco, switch to on.
Had nothing to do with the eco switch. The inverter had failed.
@@besamjohn
The eco switch has everything to do with your load .
Should a bought a cummins
The Cummins I saw was exactly the same. Have you had any experience with their generator customer service?
@@besamjohn Nope. Not yet, knock on wood. My Cummins 4500 has been doing great after 2 years now. Idle with eco off helps keep the unit clean and running smoother. I am willing to bet you have a sensor wire that may have vibrated off. Probably requires a full tear down to search.
I have the same exact problem, i contacted westinghouse warranty and they said this
Update for Case SC174592 - "The fuel appears empty even after filling up. Overload warning and engine sounds irregular with higher wattage use."
Good morning,
The issue you are experiencing seems to be in direct relation to using old fuel in the generator. Over the course of 1-3 months fuel will begin to break down and turn into a varnish like material and will cause a blockage in the carburetor. This will not allow the unit to run at full RPM and will cause the overload light to illuminate and for the RMP's to surge up and down when a load is attached.
As this issue is caused by a contaminated fuel issue please know this is a direct warranty exclusion and would not be covered by Westinghouse as stated in the warranty agreement. I would highly advise to have to have this unit checked over by a local service center and have the carburetor cleaned.
Thank you,
Westinghouse Support
Reply to this email to respond or feel free to call our Service Team at (855) 944-3571
Please reference Case SC174592.
so good luck please update if you get it fixed. I'm planning to spend a day to just figure out how to do all of this. I told them I use it once a month and I put new fuel on it. they say send it to the shop and if the shop can prove that the fuel is contaminated they will void the warranty and I will have to pay for all the repairs myself.
Sorry they are giving you the runaround. Two things I did to mostly fix this.
1. Check the hot and neutral, mine were switched. Yes, a factory did not connect these wires correctly. A $3 tester or a multimeter will tell you if its wired correctly.
2. I ordered a new inverter for this. I think it was about $100.
The fuel and load gauges still don't work. It does make electricity!