Hello, Please answer the following questions so we can start supporting you: - the site where you purchased our product; - purchase date; - your account name or email address from which the purchase was made. Please send this information to us by email - help@rebrandy.net We also want to note that In the archive that you downloaded there is a text file called "instructions.txt", which contains links to the video instructions you need. Sincerely, rebrandy team
@@rebrandy I have tried all the steps. The animator was bought from your site. The template is square with rounded corners not the shape that is shown in the video. I guess your concept was a good try but that it just did not work.
It does the job but a problem is that if you close photoshop without closing the program it takes forever to start up again. And when smart object is launching for 5 - 10 minutes you have no control over rest of photoshop. So now it has been going for 10 minutes. Preparing smart objects. you think it is finished and will open. but yet again preparing smart object. And while it is doing that you can do nothing else in photoshop.
Hello, To work with this mockup you need to make sure that you have enough space on the active scratch disk (more than 50 GB), next to which there is a checkmark in the Photoshop section: Edit - Preferences - Performance - Active Scratch Disks. Also make sure that the computer’s RAM isn’t currently occupied by other applications than Photoshop. If possible, close other programs and applications. Sincerely, rebrandy team
I am finding it difficult to place the image. It does not show up like in the video
Hello,
Please answer the following questions so we can start supporting you:
- the site where you purchased our product;
- purchase date;
- your account name or email address from which the purchase was made.
Please send this information to us by email - help@rebrandy.net
We also want to note that In the archive that you downloaded there is a text file called "instructions.txt", which contains links to the video instructions you need.
Sincerely,
rebrandy team
@@rebrandy I have tried all the steps. The animator was bought from your site. The template is square with rounded corners not the shape that is shown in the video. I guess your concept was a good try but that it just did not work.
@@anderslarsen8546 we have replied to your email to help you solve your problem.
It does the job but a problem is that if you close photoshop without closing the program it takes forever to start up again. And when smart object is launching for 5 - 10 minutes you have no control over rest of photoshop. So now it has been going for 10 minutes. Preparing smart objects. you think it is finished and will open. but yet again preparing smart object. And while it is doing that you can do nothing else in photoshop.
Hello,
To work with this mockup you need to make sure that you have enough space on the active scratch disk (more than 50 GB), next to which there is a checkmark in the Photoshop section: Edit - Preferences - Performance - Active Scratch Disks. Also make sure that the computer’s RAM isn’t currently occupied by other applications than Photoshop. If possible, close other programs and applications.
Sincerely,
rebrandy team
Terribly disturbing music