Customer was NOT HAPPY!! (I had to make it right)

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  • Опубликовано: 8 дек 2024
  • We got a text from a repeat client with photos showing his Downspout overflowing out of the in ground drainage pipe. this was of course after he paid us to hydrojet the line only 2 months ago. I found a scope on Amazon that would allow me to see inside the drainage lines, so that I could better understand what i was dealing with.
    Pipe Camera:
    amzn.to/3Yt4jbR (paid Link)
    Hydro jetting kit:
    amzn.to/4freV17 (paid Link
    Here's a link to the CRM that I use:
    Housecall Pro 50% off first 2 months:
    housecallpro.p... (Paid link)
    Here's where I get my yard signs:
    lddy.no/1dbav (paid link)
    This is what I used to grow my business from 2-3 jobs a month to 2-3 jobs a week. Then word of mouth grew from there.

Комментарии • 8

  • @stillXpist
    @stillXpist 4 месяца назад +1

    This is why I don’t touch anything underground. My insurance also isn’t for “plumbing” which is what anything underground is considered (in my state at least). I’m only covered for gutter cleaning maintenance not repairs, so I don’t even offer minor repairs anymore

  • @akbuilder7626
    @akbuilder7626 4 месяца назад +1

    So is this new construction? Seems like they would have known about this and not blamed you.

    • @steppspressurewashing
      @steppspressurewashing  4 месяца назад +1

      Brand New, just purchased in November. I put the hydrojet down the drain in June, but never found the exit point. We put 100 gallons down the drain with no backup and called it a day. Not so much... I should have used the camera to start with. This has only caused issues during very heavy downpours twice since they bought the house.

    • @washprosplus
      @washprosplus 3 месяца назад +1

      So what did your customer have to say?

    • @steppspressurewashing
      @steppspressurewashing  3 месяца назад +1

      @@washprosplus The client will be adressing the improperly pitched drainage pipes with the builder. It's pretty much a brand new home, and i believe they have a warranty.

    • @washprosplus
      @washprosplus 3 месяца назад +1

      @@steppspressurewashingso they're not upset with you, right?

    • @steppspressurewashing
      @steppspressurewashing  3 месяца назад +1

      @@washprosplus not when I left. This was a follow up from June when I hydrojetted the pipe that was backing up again. I then installed gutter guards, so there should have been no new debris to clog it. They were not happy with the original results because the drain was backing up again.