Bearsident in a box another tip that isn't in this video that you might need to share is count your change if you are going to dump 50 coins of pennies, Nickles, dimes and quarters try to atleast count it. You are wasting a lot of time because the employee who you gave all this change to now has to count it all and give the appropriate change or charge you the remaining because that isn't enough.
@@typicalcanadiancarguy7006 you know what makes me want to slam the cashiers head into the counter? After i count it all they recount it in front of me.....fuck you.
23. We don't make the rules. If you have a complaint about a procedure then take it to corporate. They are the ones who make the rules. Yelling at us...and even getting violent in some cases...solves NOTHING for you.
When people used to get mad at me for the prices at Taco Hell when I worked there, I used to ask them, "Do you honestly think if I had any control over the prices that I would be standing here taking your order?"
I used to work at a well known dollar store, and customers would call me every name in the book when I asked for ID for beer and cigarettes, and get mad when I wouldn't sell said items without an ID. Working retail made me lose all faith in humanity.
I used to have a small jewelry business and I made a sign "When the CUSTOMER acts in a rational and mature manner, they will get the SERVICE they deserve." Many laughed- some bought- a lot of sour looking people walked away- I loved that.
Tavon Fenwick Not really, I think all businesses should have this sign. Maybe it will stop assholes from treating staff like they are beneath them just because they are serving them.
We need this sign.. so badly. Or maybe just a day of a customer service purge where we do whatever we want or say whatever without consequences. People are jerks and idiots. We NEED this sign.
Oh, and dont come up to the counter with your fast food papers and things you just ate, and ask "Do you have a garbage can? " (holding your refuse up) Why yes I do, its in the passenger side floor of your car!! Get rid of your own trash! At your house!!
Another one: If the employee is friendly and smiling, don't take that as a sign to ask for the phone number and/or go on a date. I don't know how many times I've been asked to go out/cheat on my boyfriend/phone number/favors from a car company for a good deal in exchange for ???/etc. I'm just here to do my job and get a paycheck. Good day to you, sir!
Oh, I hated that when I worked in retail. One guy who said he got a new apartment wanted me to come over and "decorate." I'm like, really? I'm just here stocking he shelves.
Happens to guys, too. I've been confronted by mothers in front of their kids after their husbands walk away. I'm not interested if you are so obviously low that you would act like that.
It's always the men in their 60's and 70's for me. Men in their 40's are appropriately flirty. Younger people are completely respectful, in my experience.
I get lots of unwanted attention from toothless crackheads. You see a lot of them while working in a convenience store. I'm not even subtle about turning them down anymore.
I work mostly as a cashier at a grocery store and one time this lady was paying for something that costed about $150 and she handed me the 50. Then she waited and I said “you’re missing a $100 and she said something like “I handed you a 100!!!” She was so sure that I had stole money from her that after she paid she came back and complained so my manager showed her the security footage. I was right, she was wrong.
Regarding return policy at a store I used to work at She had been escalating and started screaming at people Customer: " I've been shopping here for 20 years" Manager: " first off, if you have been shopping here for 20 years then I'm sure that you'd been more aware of our stores return policy, and secondly the store has been here for 3 years" ...
+Want Yao - I have NEVER worked a day in customer service and I agree with everyone of these. They annoy other customers as much as they do employees. I assure you.
mmmkayyy you look bored (thanks for noticing), are u open (do u see me standing at my register with the fucking light on what do u think), must be my lucky day I’m first in line (i’m not so lucky ya dick), I printed it myself (so then u just admitted u committed a crime), if it doesn’t scan it must be for free (you know as soon as you say free the price doubles), working hard or hardly working (that joke is older than life itself)
The one I used: "Did you print it yesterday?" It was my high school's cafeteria, and the bill he was checking was the change he'd given me the day before...
Don't mind about that so much it proves they are in a good enough mood to be lighthearted. Just don't be offended since i have to check them. Don't be super pissy if you do have to wait for change. And DO NOT look in the drawer when it pops open & talk while i am counting or say "well i see a $10 & i'd rather have that." MY drawer= MY business! I am responsible for that so i arrange bills as needed; if you just got all 3 of my twenties, 2 tens, 3 fives & 4 ones- give me the consideration of paying attention while i count it back to you, & do not worry what is left in my drawer! It may be ripped or i may have reason to believe it is counterfeit or it may be the next person in line deserves the quickest service i can give them while still reasonably accomodating you.
One time I saw a boy kicking and punching the automatic exit door. He was trying to open it but since he was too small for the sensors to detect him the door wouldn't open. He then proceeded to push it to the side and it hardly opened to the half and then started to close. And what do you think he did? he stood in the doorway,one hand on the door and the other on the door frame and tried to keep it open while it was closing on him. The second I saw this, I ran like a madman and yanked him out of there. I have left the customer I was dealing with and ran and when I returned, the woman asked me with a blank face: what happened? I told her that the boy was nearly smashed by the door. She didnt reply anything and when I have finished with her, she went to the exit and grabbed that same boy by the hand and got out. She didnt tell him it was dangerous to do such things and she didnt even thank me although she what could have happened with her son. I know that the door isnt strong enough to make him into a puree but still he could have been injured and then she would have probably sued us. Why can't people watch their damn kids?
I worked at a Dairy Queen, i was at the register taking orders when a group of women walked in, they each had one kid (4 kids in total). I took their order and the women sat in the very back of the restraunt their kids where near the front door running around, one moment later they all pushed at one door and got out, my boss ran like a mad women because right outside was a very busy street. Cars would zoom past really quickly, she yelled at them and pulled them back in, she was so mad she went to the moms and told them what happened. They got mad at my boss for telling them how to raise their children! She didnt back down and told them to watch their kids and keep them under control or get out and not come back. They never came back.
Blanca M That's what I don't understand. The kids are making and scene or doing something dangerous. The parents just sit there either completely oblivious or just being dumb. Then when you try to tell them about it they just get mad. YOU WEREN'T EVEN PAYING ATTENTION.
Ive had so many customers complain that “the sign said 50% off!” and i go and check and it’s “buy one get one 50% off” and they INSIST it didn’t say that. The face they make when i bring the sign up there makes it worth it 😂
Abby Taylor I cashier now but I used to work in a grocery store deli. I once had a lady asking about pie pumpkins. I knew we didn’t have pie pumpkins. She told me there was a sign on the door advertising pie pumpkins and got mad because I didn’t know anything about them. After she left I went to the in door of the store to look for the sign. Here we had a sign on our door advertising pumpkin pies !!
I work at Safeway and sometimes certain deals have an expiration date. It’s obvious to me that because it’s fine print, customers can’t or just don’t read it. To get them to shut up, my boss tells me to just give them the discount anyway 🤷🏽♂️ It’s really annoying but it’s easy to make that happen, I just don’t like doing it if the deal has expired lol
You forgot customers who get to the checkout line and then realize they forgot an item or their wallet so they go and get it, thereby holding up the line. Sometimes they don't even seem to be in a hurry when they go and get these items.
That was so annoying, I was relieved when my store added a "Save transaction" option to our registers. Now if someone "forgets" their wallet, I just get an approximate return time to tell the card carrier that approves the save transaction, in case they don't come back.
When that happens some customers just hand me their items, I start ringing. What I don't get is how customers think cashiers are like some line guardian who guards the line. I don't memorize in what order people are in the line and I can't hold your spot most of the time. You get out of line well sorry for you but I got others waiting.
"The customer is always right" Has turned into basically "I know more about your job and what you can do than you do" Whenever I tell a customer that there is nothing that we can do about a certain thing they always seem to say that I actually can, like I am lying to them that I can't do anything to change what they are upset about.
"The customer is always right" mantra used to be the way it should be. Not in today's society. I get customers all the time that think they know what broke, how to fix it, and tell me how to fix it---- AND give me the once over (because I look young) think I don't know anything (i'm 47). These people you cant talk to, explain anything to, and always get an attitude and become belligerent. I so far have thrown 4 people out of my store--
Yes, often wit discounts and offers where rulles what said what is or isn't with a discount. Example: A card could say Axe take 4, pay 2. Only the card ofte say ''with the exception of'', only that i what people can not read!
alteregoaxeman ugh, I have come to fucking hate ageism. I can’t begin to tell you the number of customers I’ve had who think they know better because I’m younger than them
Whenever a customers asks if I work here, I usually say with a completely straight face "no". The amazing thing is, however, they always accept this and walk away. Despite that I'm wearing a store shirt, nametag, walkie talkie, and mobile scanner...and I wind up having to chase them to tell them I was kidding. I...I just don't understand.
lol my younger sister and I have been asked like 100 times if we're twins who work in certain stores we go to, even when we're dressed in literally anything but the store uniform.
I've done this before when I was standing at the register, closed sign not up, finishing up a transaction so I'm clearly able to ring people up. Somebody asks "are ya open?" I say "no" and they shrug and walk away. I end up laughing when they move to the next register and say "I was kidding... Yes I'm open." to which they respond with "well you never know!" yes... yes you do know. there are always indicators as to whether somebody is open or not. All you have to do is use your eyeballs!!!!
I work at a grocery store and on Christmas Eve we close at 6:00, something that the store had been advertising for a while, and we had been making announcements about the closing time at regular intervals almost all day. Of course, this did nothing to make customers rush and at 6:00 there were about 20 carts at each open register. Customers need to understand that it sucks enough to work on a holiday without them adding on extra time to the shift; we have lives, friends and family we want to go celebrate with too so get your shopping done earlier than 5 minutes before closing and wasting everyones time!
I work at a grocery store as will, and close about 6 pm as well on Christmas Eve. We start warning customers about 30 minuets before closing who was coming in. We still have people coming after we close. We have to tell them that we are closed for the day. Here is an easy rule: if you like to see your family and friends, we like to see our as well. I am so sorry that you did not plan ahead on this.
Ever since I worked at retail about a year ago, I've learned not to be a fuckhead customer! Also the reason why I'm always being nice when visiting stores and express some gratitude to the staff!
21: Don't abuse "the customer is always right" if you are wrong, I'm going to, within reason, let you know. There's no reason for you to carry on like a fool when I've listed all the reasons you're wrong and I've been reasonably polite about it. Nothing I do to you, the customer, is going to be in an "in your face" type of manner. So if I have concisely and politely told you why you are wrong, please, stop arguing and accept the fact that I just fucking owned your logic.
some people think they will get some free food or to get them to leave so they make themselves as obnoxious as possible hoping that the store employees just want this crazy person to go away when i go to a fast food restaurant i am paying customer if some crazy person is going off on me like i'm going to give them $$$ to leave me alone it don't work that way i am going to fight because i am not a doormat for a loser to mooch off of if you don't want a fight in your store then you need to get rid of that R A T !!! street tramp !!!! begger or what ever in your dining room as soon possible
Always treat others how you want to be treated. I use this method on the road and believe me my road rage is not pretty LOL I've actually pushed someone off the road for cutting me off. That was hella funny, down the ditch she goes. It was 3 a.m. on a freeway a few years back
Once worked at coffee shop about 2 blocks away from a church (and 3 blocks from another) and tons of elderly people would come in every day after service. One thing that drove me up the wall, instead of paying a dollar for lemonade (free refills) they would all order free waters and all ask for a complimentary plate of lemons...each. WTF! Grandma no matter how hard you squeeze that lemon wedge, you cannot possibly get as much juice out of it as our industrial juicer. and we would zest the lemons first and boil down sugar to make a simple syrup. we got every drop of lemony goodness from those lemons to make the homemade lemonade. The boss worked it out that he was losing hundreds of dollars of a month on those complementary lemon plates and cut that s*** out. that sent those old people into a tizzy. "This is ridiculous! This place has gotten so cheapskate! I'm never coming back here again!" Ummmm, it's people like you that can make a place go out of business.
Wait? Those cheap old bats had the nerve to call the owner cheap? Get out. It's a business, not a charity. All that time, they were getting basically a free drink. Wow.
I work in the food court and I had some fat guy yell at me because I told him we did not do free refills. He said well where does it say that. So I just made him aware that it does not say anywhere that we do.. so as hes making a big scene because I was "rude" I tell him next time he can go to Chick-fil-a they do refills. Its insane how people can get mad over the smallest thing and try to make you look bad. I just come to work and serve food and drinks I dont make the menu I dont set the prices I dont make the rules -_-
I'm sorry, but that was on you guys. It's normal for places to have free refill, so it's wise to put up a sign that says that you guys don't offer it. Drinks accompany a meal, so even though it's not a gigantic issue, it isn't that small, either. Any restaurant that I went to that didn't offer free refills ALWAYS had a sign saying so.
You can always shut them up by giving another example. "Go to a gas station and ask for a free refill, see how far you get." We have people returning used items because they 'rarely use it'. Well, if you buy a car and drive it only on Sundays, you still have to pay for the car.
I always enjoy hearing "this is cheaper at another store." Ok. Great. Good for them. I work in a meat market and we don't have a price match guarantee or anything so there's nothing I can do. What really bothers me the most is when I'm behind the seafood counter and customers think they can just lift up the glass windows and start TOUCHING WHATEVER THEY WANT. This is not a self service case, and more importantly YOU WILL GET SOMEONE SICK! Would you like it if I grabbed whatever you asked for without gloves? No. This is how places get fined, or shut down permanently. Plus whatever you touched cannot be sold, (even if you plan on purchasing it) so thanks for costing us more $$ than what your spending.
Because I worked in a thrift shop, we often heard "I can get this brand new for just a few dollars more." It's handy now because we can ask them to go and take a picture of the price tag/sale price of the identical item (don't go bringing us President's Choice when we've got Jamie Oliver in the store) and we'll cut our price in half. Generally they buy and never come back but one of our cashiers says "I would buy it then. If I could get this brand new for only this price I would buy it."
I worked at a Wendy's once and across the street is a McDonald's and I got this a few times: "How come I can go across the street and get ____ for a cheaper price?" Because McDonald's charges less? Cheaper price means less quality. And besides, I don't make the damn food, nor the price.
It's not really a rule, but I feel like "If we don't make commission, we really don't care if you buy it or not" should be up there. It's always hilarious when a customer tries to haggle and "take their business elsewhere" Then I get to respond with "I'm sorry to hear that. Have a nice day!" and go back to working and they just stand there, dumbfounded. Like, I'm making the same amount of money whether you buy it or not so I have zero shits to give.
1. Say So I guess it's free now 2. Say but you had it last year! Why not this year?! 3. Stand in line for 5 minutes and not know what you want 4. Ask if we are open when we clearly aren't 5. Ask the price of a clearly marked item 6. Blame me for company policy 7. Make a mess and not tell anyone 8. Make me pick a side on religion or politics (it's happened) 9. I'm smart. Don't try and scam me, I know what you're doing 10. Ask a 24 hr store when they open 11. Ask a 24 hr store when they close (after #10) 12. Blame me for a shortage of an item 13. Blame me for the price 14. Let your kid do whatever the fuck he wants 15. Leave a cart full of food in the middle of an aisle. 16. Put raw chicken in the chips section (this happened once) 17. Think cashiers have any sort of power period 18. Leave a cart in the middle of a parking spot 2.5 miles away from the stall 19. Come in when we are closing and loiter for 30 minutes without buying a thing 20. Come in when we are closing, shop for an hour, and bring up $200 worth of stuff. I haven't watched the video yet. This is from my experience.
I had young child almost walk away with an unactivated disney card. Told the adult. The next thing you know the kid was being dragged out of the store :) Respect.
If I open up my own store, I'm gonna have customers sit their way through this whole video before walking into my store. LOL (I will def go out of business for this)
You forgot one! Don’t attempt to come thru a ten item checkout with 30 items in your buggy. There’s a reason for that ten item checkout and it’s not for you to take advantage of.
I know this is true, because where I work is 15 items or less. This bugs me a lot. I don`t mind if its 16 or 17 items, but please use the other lanes, if you have more.
Oh, my goodness. Happens all the time and sadly, we HAVE to take them!! I don't mind going a few over the limit, but if you are coming up to me with three hundred bucks worth of crap in the express lane, some kind of punishment should be given. Maybe the rack, Chinese water torture, something fitting the crime.
You could go up to them and say hi to the children screaming, a little spook makes them stop when their being observed,you'd think the mother would leave them with a family member or with a nanny if they don't care for their children's screams
wait till you have kids, and you just want to hurry up and get home so you can make dinner and get them fuckers to sleep so you can finally have a little You time!!
I use to work in a convenience store that had a deli and that is where I worked. We served breakfast food, lunch, and dinner. We use to have a bunch of guys that worked loading trucks at UPS and they'd come in between two and three a.m. every morning after they got off work and have breakfast. Most of the time they'd hang around an hour or so and just sit there and talk, that wasn't a problem. As the deli worker it was my job to make sure that the tables were clean, sanitized, and the salt and pepper shakers as well as the napkin holders were stocked before the morning rush. Most of the time all I had to do once they left was wipe a few crumbs of the tables and it was fine. But after a time it got to the point where they were just leaving a mess, as in opening ketchup and mustard packets and drawing on the table with them. The fourth time they came in after leaving a mess three times in a row I went back there to talk to them and asked to please not make such a mess. Well one of the piped up and said, well that's your job to clean up our mess. I looked right at him and said, without even raising my voice, I replied, No sir, it's not, I'm not a damn waiter and you don't leave tips. The one that made the remark never came back again and the others stopped making those damn messes. People assume that when they're in some place that they can do whatever the hell they want to do because the customer is always right. NO, that's bullshit! If you're wrong, you're wrong and I don't give a fat rats ass who you are. Respect me and I'll respect you, disrespect me and I'll do the same for you. As is said, you get as good as you give. It's way past time for these stores to stop cowering to all the asshole people and start taking up for their employees. The amount of asshole customers are a small minority, who needs them? I know that answer, the greedy bastards that run the stores.
People don't leave tips to convenience store workers as you do not serve food to the customer at the table. You get your food from the deli and take it the table yourself. That's why I told them that I was no waiter and they didn't leave tips. Unlike a waiter or a waitress I made a good hourly wage so I didn't need tips.
youre clueless and i have noticed your responses are against the employees. clearly you are one of these shitty customers. i don't knock the jizz mop out of your hand at your place of employment so be nicer to all the rest of us who work.
Go backs are annoying. I often find items at the grocery store I work at and they are usually find things like refrigerated sandwiches in the shelves. One time I found a pint of ice cream on.the.freaking.shelf. Seriously? You were only three aisles away from where you got the damn ice cream. If you didn't want the ice cream anymore, put it back where you found it! Thankfully it was still cold enough for me to put it back in the appropiate aisle, but that still gets on my nerves sometimes.
+Lyle Dylandy I can only bet how annoying that is! its quite annoying as a customer (such as myself) who like things to be where they belong so I always end up going through the whole store seeing stuff (a shoe in the freezer..o-o) in the wrong aisle and putting them away lmao
Lockon Stratos I get people leaving stuff on the candy racks on one side of me when there's a cart right next to me designated specifically for items customers return and/or don't want
One time in the grocery store I shop at someone left a refrigerated cake on a cereal display. The cake had completely melted and I'm sure had leaked into and ruined some of the cereal it was on top of. I pointed it out to an employee as it appeared that it hadn't been noticed yet (it was pretty busy). Geez, what a waste of cake :'(
Lockon Stratos I caught a customer and told them if they leave that out it could melt creating a spill and cause a child to slip and bust their head causing blood to go on the floor. Please put out that back in the cooler..
Pawing at the doors is damn right. I've had one lady that DEMANDED to be let into the shoe store when she saw me coming into work. .... An hour before the store opens, since there's shipping and vacuuming to be done. Why she had such a burning need for sandals at 8am is beyond me.
Also put your damn carts away in the store as well as out. So many times have I seen people (mostly older people) grab a cart, only grab one or two bags worth of items, checkout and then just LEAVE THEIR CART RIGHT NEXT TO MY LINE. It is in EVERYBODYS way, it gets on MY nerves because I can’t leave my register to put away the cart. You’re walking out the same entrance you got the cart from. Take a goddamn second to just put the cart away.
I hate that. I've had a lady even put away my carts and tell me "Wow some people are so lazy." I was thankful she was so considerate. Some people literally leave their cart RIGHT at the front of the store (outside the cart caral, or however you spell that). Like are you too lazy to put it in the cart caral which is 2 feet away?
starwars1744 yep, have those people. I work in an area that's called plantation center, which is one long building that is divided into different stores. Anyway, we've found our carts all the way down at the other end of the building, which is pretty far since there's 3 other stores between the cart and our store. Are customers not smart enough to think "maybe I should drive closer" or "maybe I should not take a cart out since I'm parked at a different store on the other side." Seriously. It gets annoying sometimes.
I work at Costco, massive retail store, and both carts and merchandise is left literally everywhere. I kid you not there were items from literally the opposite corner of the store in the majors area (tv's, laptops, cameras, etc.). Every night the clothing area is a mess I swear a tornado came through the store. I've also found Costco carts dumped into a construction area that is basically right beside, but still off of, the company property. Seriously, within a construction area where people are working with heavy machines all day, that is when you know people do not give a shit. I fell your pain Monica.
Customers on the phone... ESPECIALLY when in a store that takes very VERY specific customized personal orders on expensive merchandise, like on engraving. We actually need your FULL attention. We need to know if you're looking for specific metals or glass or plastic or acrylics, finishes, color fills, fonts, jewelry, boxes, drinkware, embroidery, cloth, wording, specific designs... GET OFF OF YOUR PHONE!
Bee R. I work at a restaurant and when someone is talking on the phone and apologizes to the person they are talking to about how I interupted them, i always call up the next person"Next in Line please!"... they always say "i was here first!" But i tell them "im sorry sir/miss but you seem busy and you dont want to hold up the line do you? No? Ok great!" I definitely dont let them respond to any of my questions lol.
Kills me that its hard to do businesses with a rude customer like that. However if you the cashier is on the phone... OH hell do people throw a damn tantrum!!
21: Don't abuse the "always be nice to the customer" policy and be rude to the employee. Example: Don't be obnoxiously flirtatious and vulgar to a female employee who can't tell you to stop.
I quit my job because a man came in and tried to physically grabbed my arm to try and smack me on the ass. I was used to getting hit on (where my store was, was a druggie neighborhood), but touching me was way out of my comfort zone. Who the hell thinks its appropriate to come in and grab a strangers arm, much less try to smack said person on the ass? Disgusting!
I would have if our store wasn't so busy and i wasn't the only cashier working up front during the holidays. My manager was upset that I didn't come get her when/after it happened, but not much i could do when i got a line past the aisles and going near the exit doors.
Nicky Adams if that happend to me, I'd punch them in the face. I'd lose my job, but you better not think that you can do it to me just because I'm working.
I used to work in a pet store. Cars would pull up in front and kids would get out and cars would pull away. No adults present except for store staff. One time a child wandered off and the mother pulled a huge freak out over it when she returned from shopping an hour or so later. Kid was found and okay but sheesh! watch your own kids. It's a store not free day-care.
I had a customer get annoyed at me the other day because I wouldn't help her in the shoe department (I was calling someone else to help her when she stormed off). I work in the jewelry department. What kind of defective brain must a person have to expect that I'm going to waltz off to the other side of the store and leave tens of thousands of dollars worth of jewelry unattended?
I work in customer service for a zoo. Usually it's fun and if you politely explain something, guests will get the message. But there's always a few who don't seem to get it. I had to ask one guy to put out his cigarette. He asked where the smoking section was, I explained it was across the street at the casino parking lost (about 1/4 mile away). He asked if he could vape, and I told him I'm afraid not, and he replies even for veterans. I told him I'm sorry sir, but no. I wanted to say, "How does being a veteran five you the privilege to not follow certain rules?"
At Walmart, our power went off last summer for over 4 hours. The whole town was out of power. It was an issue with the transformer or something and it obviously took hours to correct. It flickered at first. Then it went back off. After about 30 seconds, an assistant gets on the intercom and announces for all customers to go to the front to pay for their selections as it was only a matter of time before the registers shut off and they couldn't pay for their merchandise. Management told us to direct any customers we saw to the front. I directed one guy and he stormed off and said that was the last time he would buy anything here. I was thinking "yeah right" and told him "I'm sorry sir but where our power went out, a manager announced that it was only a matter of time before the registers would shut off completely until power was restored. He then proceeded to call me an idiot and threatened to call the district manager.
When they act like that I sell them on the idea we are doing this for their benefit. It's difficult to comprehend you have to sell someone on the obvious nature of a situation.
One of the theaters in my area has a signed up saying they will not accept 100 dollar bills for anything less than $40. It is really up to the cashier though.
People just need to stop carrying those. They're basically useless for most common transactions. You're not impressing anybody. You're just revealing yourself for the giant tool that you are.
i used to work at a petrol station, we sold the paper and back then it was 60c people would try and buy it with either 50's or 100's just to change it my boss told us tell them no sorry can't don't have the change.
that's an easy question. sometimes they need change. but most of the time when they're on a date they wanna flex off how much cash they have, and that is annoying. when they give me 100 and i used to say sorry dont have enough change, only so they can have that embarrassed look on their face. sometimes they lash out at me over something that isn't even my fault. I dont like dealing with morons so i walked out on that job. I stay away from any fast food jobs because of shitty past experiences now. also fuck couponers who don't know how to read coupons.
Whenever I get a rude customer I always tell them to get hit by a bus on their way home, the look on their face is funny and they always reported to my boss and managers their respond is "he a nice guy but you shouldn't pissed him off" my boss is awesome.
I love number 20. I get this one all the time. I call these customers " Cinderellas". like when the fairy god mother tells her to be careful because the spell ends at midnight and Cinderella loses track of time and the clock starts to strike and she has to run out frantically because the spell is over and her dress is dissolving while she's wearing it. the mice are frantically trying to get her home in time and the carriage just dissolves into nothingness and she's left stranded in the middle of nowhere and has to walk back home. what part of "ends at midnight" did you not understand? not midnight plus an extra 15 minutes to allow you time to get home. NO! midnightl the store closes 7 o'clock come in at 6:50 and expect full service! Dont get mad at the employees when they apologize and tell you that you will have to come back tomorrow to finish whatever you did not get done! don't expect employees to stay open after their shift has ended and the store is scheduled to close in order to accommodate you because you did not factor-in the time you would need! what part of closing time do you not understand!?!
I know. Where I work, you have 18 hours to get what you want. We're sticklers about closing on time. Unless you have the sleep habit of a lion, you had the time.
KatTerrific how about closing at 6 on a Saturday, because that’s how the store operates, and getting people coming at 7:20 wanting to get in and yelling at you because you say “we’re closed”
@@mikem2771 True, the store is technically still open, but if you're going to come in at the very last minute, then know what the bloody hell you want and GTF out once you've got it. Believe it or not, employees have lives too and after an eight or more hour shift, they just want to go home to their families or just relax like you might. So don't hold them up. It IS an inconvenience if you keep them from going home after their shift has ended.
I work at a place where we blend you drink in a very loud blender right in front of you. Please, stop looking at me like I’m being rude by doing my job. You ordered this drink knowing full well it would get noisy. Get off your phone. No, I’m not the rude one for interrupting your conversation with questions I’m required to ask (like “do you want your receipt?”) Yes, I get people leaving bad reviews because apparently I interrupt their conversation. You’re the rude one for refusing to pause your conversation and refusing to give proper attention to the person trying to help you. And, for the love of GOD, please stop asking a hundred nutritional questions about your order AFTER you’ve ordered it. Questions are supposed to be BEFORE you order your stupid meal. These people probably buy ink at Staples and later call the store and ask if it works with their specific printer. Reading doesn’t just go for coupons either. Read ALL the details of any special. “Isn’t it happy hour?” No. That’s only Monday through Thursday, and it’s Saturday. Even on M-T, it’s from 4:30 to 6:00, and right now, it’s 8am. Also, your two drinks of different flavors wouldn’t qualify for happy hour anyway. No, I’m not rude for refusing you a discount you don’t qualify for. You’re just an asshole.
Just today I've held my hand out like six times to take an item from someone... They sit it on the counter. I had someone not say a word to me... And this gem: "Is that everything for you today?" "No. -hands cash-" Me" ... -wonders if it is a trap, finishes transaction- "
OMG .... Number 1!! When I was a cashier, that one drove me nuts! Yeah, a customer's purchase could literally be under five dollars, and they decide to pay with a 100 dollar bill, and it's the morning and you barely have any money in the damn drawer to begin with. Augh! lol When I was younger, I worked at a movie theater, and the people payed with a 100, and they literally cleaned out my entire drawer. I was pretty immature back then, and after the transaction i told them; "Thank you for cleaning out my drawer" in a somewhat joking way, but I was mostly pissed about it. Like I said, that was immature, and the best thing to do is to just bite your tongue I suppose. XP BTW, GREAT video. I went through quite a bit of these!
+Patricia I had to actually turn people away who would come in right at open on Monday morning (6:30am) before the boss had gone to the bank or come in to open the safe. They come in, buy a pack of .75 cent gum, then ask to pay with a $100. "I'm sorry sir, we haven't gone to the bank yet this morning, so I can't break that for you." Most of the time they understood, but every once in a while they'd give me a look, to which I'd smile brightly and ask if they had another form of payment. At this point they usually just glared and stalked off. I usually ended up saying "have a great day!" to them as I hurried even faster out the door. All perfectly polite, no hint of sarcasm, just cheerful. Kill them with kindness or something. .... I'm so glad I don't work in Grocery/Retail anymore.
Yeah I work at a coffee shop and get multiple people a day paying $100 or $50 for a 2-15$ order drives me insane. We had a policy that we couldn’t accept them and people would get mad “money is money” like no it could be fake or I don’t have change. Anyway they changed it so now we do accept them. Sucks.
So many times I wanted to correct customers on some of these. Bad part is that they'll come back with "Well, you don't have to work here!" Then I would just say "Well you dont have to shop here either!"
God I hate when people talk on the phone while ordering. I actually do have to ask questions to 1) make sure you get what you want and 2) suggestive sell.
All the time people yell are me about how the movie theatre I work at is going through remodeling. People like "you should be closed to do this!", "I don't like the changes" as if I can fucking fix anything. I'm part-time and minimum wage. I can't do dick about anything
You missed the "counter clinger". Once they place their order, they stay rigidly in their spot and refuse to move down the counter to leave space for other customers (just in the server can't remember who placed the order if they move).
#12-A regular customer where I work approached me when I was not working but was still in uniform. (I work for an auto parts retailer), I was at my local grocery store when he approached me. As I was grabbing a few things for dinner he began to ask me different questions about sounds his car was making. I just responded with a I don’t know 🤷♂️. This really seem to bother the guy, so I politely said, if you have some free time tomorrow bring the car by the store and I’ll take a look. You can describe the sound pitch perfectly but I still won’t know what’s going on until I hear and see it for myself. He proceeds to pull out his smart phone and says I recorded it on my phone can you take a look? I was so pissed off that I didn’t same and just walked away.
First one got me so fired up, I work at a coffee shop and people will buy 1$ donuts with a 100$ bill... "Sorry that's the smallest bill I have" what so you're just walking around 1000$ bills ? Or they'll say "this is the only change I have." I one time had the pleasure of telling a women who was paying a 4$ order with a 100$ bill that I don't have the change for that because all the tills were flushed and the money was already counted. She blinked at me a few times while I told her I was sorry and I was just about to give her the coffee for free because it was already made when she flipped out. "This is ridiculous! You don't have a sign stating you don't accept 100$ bills!" She left in a huff and then later filed a complaint against me. She lied in the complaint stating that I wouldn't explain why I wouldn't take her money even though I very clearly did and I explained it a few times. She also made a sob story about how she waited in line for over 10 minutes and how normally she has a great experience and she's a frequent costumer. I have never seen this women in my entire life and I've worked at this location for 5 years. No one recognizes her and as for her waiting 10 minutes? Yeah that tends to happen when we have over 60 costumers waiting in line. We can only go so fast.
My story- I'm a bicycle mechanic, so I wear an apron to keep my clothes clean. Each day, I go next door to Target to get snacks and drinks. People ask me for help. Most of the time, no biggie. I politely tell them no. Most people are okay, but I have had threats from people demanding to speak with my manager at my shop, as if they can get some deal. Good thing I'm the manager. Sometimes I wish I can legally pee on those fools shoes.
If you're asking an employee for gas remember the number of your pump , don't just say "the black car" If you want to put gas in your car please make sure that you are at a pump, don't go up to the customer and say "I'm not at a pump but I want 10 on pump 5 If an employee is mopping and leaves a dry walkway for you to walk on, absolutely do not be that douche who walks on the wet floor. There is a certain time that everything is done, don't be that customer who lists everything wrong with the store "oh ok so there's a puddle in the restroom and one of the paper towel machines is empty and one of the stalls is needs a new roll of tp, and the counters are dirty. " We will do it when it is time to do it. Being a 24 hour convenience store with tables inside doesn't not mean that you and your group of friends can come at 4 am sit down and start being loud and making a mess. Workers are trying to do their overnight job and you're just getting in the way.
Another one is knocking at the door before you are even open....thinking they have priority. If the place opens at 10:30am...its open at 10:30...not 9am, not 10am. Same with drive thru. They open the same time as the front dinning area. Sure sometimes the drive thru stays open at least an hour later or so than the dining, but official opening is the same for both. Same goes with, "I though you all open at 9." When you can clearly see the posted hours on the door.
We've come into our shop & either housekeeping left the door unlocked or some other anomaly to a waiting room full of patients. No we, weren't open. Really, THE NERVE!
Had a customer make a yelp review about me yelling that the store was closing in 10 minutes when they came through the door and how I shouldn't be in customer service. In Actuality, I did let them know we were closing in 10, not because I wanted to be rude and get them out, (let the managers deal with that) but people had a tendency on Fridays to run in last minute to pay their credit card bill, and I wanted to catch the stragglers, because I could already hear cosmetics counting their tills down (they leave sooner) and late fees suck balls. The couple that came in behind them, ran straight over to my counter and thanked me for letting them know (sign was wrong on the door, holiday hour BS) and made their payment.
I love your videos man! I worked at a major car wash chain for 11 years. So many ignorant ass people come in thinking that they should be able to use our products and steal services from us just because they're there all the time. C'mon man, you don't get to just walk into a resturant kitchen and start cooking your own shit or mixing your own drinks behind bar just because you go there all the time. Oh and the price bitching too...we'd get people in there trying to barder prices and refusing to pay because one of us would miss a little spot that was easily fixable in 1 second. There were a lot of nice, decent folk but every day there were always multiple shitty things to deal with for shitty pay.
18yrs of cashiering and you nailed it to a T. Lol. One comment: I wish we'd go back to me ringing you up and DOING THE PAYMENT OURSELVES, It's very annoying when a customer starts swiping their cards and you don't have anything rung up or not aware what the customer has done. (I work at a gas station). Stop the effin swiping, DO NOT put your chip into the PIN pad, STOP pushing buttons!! YOU ARE LOCKING MY REGISTER UP!! I'LL ASK OR TELL what to do and when to do it! People are so freakin obsessed about swiping their cards and entering numbers. Ah, last thing, when you swipe the card give the register a chance to process it please!! STOP swiping and swiping cuz your info will take .002 seconds to appear on the screen. Again, you're doing something that may lockup my register.
True. Work at CVS. People out there chip in when I haven’t rung a thing up. And decide they want a bag after we complete the transaction. So I have to ring up the bag separately
YES! I hate it when people use 100 dollar bills. I once had someone hand me a $100 for something that cost 2 bucks. I had to call a manager because I didn't have enough money so I had to stare awkwardly at them for ten minutes because my manager was busy.
Garage sale & a yutz brings a Benjamin, but I've been around the block a time or two AND I WAS READY (the $100 bill trick is a really old ploy to get cha to give them something free as to change the bill is 'too much trouble' & surely no one else would pull this rude trick but moi, right?)! Even better, he spends $30 on a large stack of postcards. What HE didn't know is those cards (yes some hand tinted) had been on a poster board framed & to hold them there I used double sticky tape. So, yes, some of the backs were torn. He scoops those up, gets his change & hustles off. Saw him again a few weekends later & he acted like I cheated him or some such. Pal, it's a garage sale, perhaps I knew better than you what was in that pile which now is YOUR very expensive paper. ;)
1. Only tolerable when it's well into store hours, like lunch period or dinner service. First person to order? Don't give us that $100 bill, I will hurt you. 2. Luckily haven't had to deal with this yet. YET. 3. This actually sparked a policy where we had to get a customer signature on all receipts for a card payment on an order because the scamming for free food got so bad one time. KEEP YOUR DAMN RECEIPTS. JESUS. 4. No issues here, but I find it wasteful when a customer wants a bag for their $5 box meal. You have a nifty little box with your order, napkins, and hot sauce inside, don't waste bags! 5. UGH, this has happened twice to me. And the second time was really fucking awkward since the customer wanted me to talk to her companion on her phone to explain to them that our location doesn't offer chalupas. Don't. Just, please, don't. 6. We don't have the problem with putting stuff away (Taco Bell Express, after all), but the deciding not to buy it is annoying. As for all you who order before checking if you have enough to cover your bill, and especially if you cancel the order, you have inconvenienced EVERYONE. Gawd! 7. Story time! This guy complained that our lobby was dirty while we were catching up on cleaning after a huge rush, got his order from Burger king, and then left trash, ketchup, and a bite of a sandwich behind when he was done eating. WTF??? Stop leaving your trash behind like this is a normal restaurant where bussing is the standard operating procedure there, it's rude and makes you look like a slob. 8. This doesn't apply to us since it's a truckstop. But I do find it annoying. 9. This more applies to janitorial positions in the main truckstop, but please guys, cut them a break. They're good at their job, but I haven't seen this issue yet... 10. Don't do this, people. Ever. 11. Oh, all you parents out there... Please keep an eye on your kids. If they get behind the counter (we can't gate it off due to shop layout), I will flip my sh1t. They shouldn't be back there for obvious reasons, and don't try and tell me to be more polite about shooing them out of the area when you know damn well they're not supposed to be in the kitchen. Also, take them outside if they act up and cause a ruckus so the other customers can eat in peace. 12. Haven't had this problem yet. YET. 13. We don't accept coupons at our Taco Bell Express, and in the case of certain items, read the fine print on the menu to take note of that before you finalize your order. 14. Move along, you're holding up the line, people. 15. I get asked where the slide pad is. People, we don't have it, we have to make the swipe. 16. Not applicable. 17. This happens to me a bit. 18. My god, people, just wait your damn turn! 19. I relate to this quite a bit. Granted we haven't had an issue--at least, while I was on duty--where someone had to yell and scream about their order, but if your order is wrong, be polite when bringing it up and we'll get it fixed. One person who ordered at Burger King had an explosion about his order that accidentally got bacon on it--couldn't have it for reasons--and it was so bad that our manager came out, calmly as possible, and told him to either clam down and discuss it politely, or she would call the cops. The guy shut up and ran off. I'm not making this up. 20. I cannot tell you how much it annoys me when we shut our lights off at 10 PM and finish our cleaning so we can go home and some birdbrain comes up and asks if we're closed or starts making their order. The lights are off, the food is put away, cleaning is in progress, we're not serving anymore until the next morning at 9 AM! Go away and let us do our job so we can go home! If you want to eat after 10, go to the main restaurant down the hall, they're open 24/7.
When someone opens those packaged socks, underwear or shirts cause they "wanted to see if it was the right size". It makes me want to strangle someone! Know your size before you go shopping for any clothing items.
And that's common sense. I have passed through underwear and sock isle just to see the socks and underwear that come in a plastic package get torn open. I mean, it's ridiculous. You've worn socks before, and the damn size of the socks and underwear is on the package. It's really unnecessary to ruin a package to see how the products feels and to see if they fit. Ridiculous. But people don't care.
At my work, we also sell curtains and stuff. And all the time, customers will take them out of the package.. and a get the honor of recording the giant curtain, and it won't look near when we have to try and repackage this..
21: Do not pay for a cheap item, like 2.50 with large denomination bills-- I wont accept them, I will refer you to the bank down the street for change.. 22: Yes, I have a garbage can-- but it is RUDE to bring your trash into MY store to get rid of it. Take it home and dispose of it. 23: Asking me to read the details of an item-- Where are your glasses? AND you DROVE here without them?? 24: I forgot my wallet-- Really? you come to shop (let alone you drove here) WITHOUT YOUR WALLET? 24a: I forgot my wallet-- AFTER I have waited on you, showed you items, set product you would like to buy on the counter then this-- 25: Leaves credit card on counter-- I hand every customer their credit card back so this dosent happen; but lo an behold someone always puts it down and forgets it. 26: Calling to see if said credit card was lost in my store (face palm) THEN IS TOO EMBARRASSED/LAZY TO COME AND GET IT. 27: Do you work here? -- person asks as I come out from around the counter, or behind the show cases, or from the work area. 28: Comes in the back door-- The person knows that this isnt an entrance(FOR CUSTOMERS), tries to be cute about it-- and when is called on it, gets upset. 29: Shows up 5 minds to close-- Oh, I will be quick-- and proceeds to drag their feet, taking their time. 30: Comes up to me as I am walking to my car at end of day-- "Are you still open?" NO. GOODBYE. 31: Customers friend tells him/her "Its cheaper at so and sos" in front of me- OR CUSTOMER tells me they can get it cheaper at so and sos or online-- THIS IS EXTREMELY RUDE. I tell them go ahead. 31a: Customer brings in item they bought at another store, and expects me to either fix or warranty it for them-- Why not take it to where you bought it? 32b: Customer bought it online and wants me to fix/warranty item-- Refer to item 31a: 33: Customer tries to get a discount/something free--- This is discretionary; If you are making a decent purchase, I may cut you some slack. If it is obvious you are just looking for a freebie; and you and I know you are its not gonna happen.
I would tell my manager that I'm not paid to be nice to customers after we close at 10pm. If you come into my store 2 minutes till close and claim you just need a second, then come to my line 5-10 minutes after we close, I am going to be rude. You just hindered what I can get zoned and recovered before we leave for the night, which in turn makes it look like i didn't do shit to the opening manager when they come in.
Contactless cards have made is so much worse. We have a policy from banks that after the service day has ended they MUST be cut up and disposed of. one time this happend, and 2 days later, a woman comes in screaming that she left her contactless card in our store and one of 'you slimy little bastards' must have stolen it and she was going to call the police. My college, Tom, asked who she banked with, proceeded to call them on the phone and had them tell her the policy. She put the phone down and walked out of the store.
alteregoaxeman 34: we don’t have the item your looking for, response, check the back. 35: I’m done with my shopping cart, I guess I leave it beside my car in the way for everyone else?
starwars1744 I hate when someone comes up with a cart... and leaves it right in front of the register and there is a LINE of people... (or even just one person). Rude much? Neither myself or the following customer should have to go out of our way to put said cart away. Especially when the place to put your cart is literally a foot from the door you are leaving out of! Or the people who use baskets and instead of dropping them off at door on way out or handing to me, set it on the floor for the next person to trip on. People can't respect the business, the employees, or the other customers. Sad world. As far as keeping things in the back, I HATE that. I'm sure some stores do keep things in back... but where I work, we work product out to floor every day. The whole point is to have it out, NOT sitting in the back. No room in the back room, and how would we make money if we kept everything in the back? Plus, we put our overstock on the top shelves. These shelves are super high, no price labels, usually only a few items that don't fit on full shelf, and people STILL treat it like it's a regular shelf. They ask me the price of the item, or complain it's too high... I reach over to where the product actually is, two inches in front of their face, clearly priced, and put in cart.
+Shannon Stibor Or what about when the customers take their groceries out of their cart and leave it infront of the entrance instead of bringing it inside? IT'S RIGHT THERE, JUST A FEW MORE METERS!
Also, don't grab people's asses. My mom had to punch a customer once because they couldn't keep their hands to themselves (you'd think it was common sense)
Well, I appreciate people like you who show common courtesy. Sometimes people just have bad days and a few are just jerks, I guess. (or they are doing the flip: ie, where they closed the night before and then opened that morning and are tired af)
As a fuel clerk, at a gas station that sells tobacco and alcohol, there are two things that pisses me off the most - IDs 1) You're required to have a license if you're driving a vehicle, that's the law. It's not my fault you don't have your ID on you. 2) It's law that I verify your ID is valid, and you're old enough - I am not going to jail, being fined upwards of $10,000 and losing my job because you're acting like a child that I'm following the law.
#18: THANK YOU FOR POINTING THIS SHIT OUT!!!! Good god the amount of times people are asking me a question while cashing someone out. And for that last one, I work at a mall and people linger around almost confused asking why are we closed or if we are open still. Gotta point to the freaking opening hours on the side of the door
That last one happens EVERY. SINGLE. DAY. The other day I had a customer arrive 20 minutes after we closed, trying to bargain with me to open up for her because she had 'come a long way.' We literally had cashed up, vacuumed, turned all the lights off and were getting ready to leave, yet she still stood outside the door for a good 15 minutes trying to get in!
Another time we had two students come in 2 minutes before closing time - they took about 15 extra minutes to find all their items, then realised they had left their card back at their student accommodation and asked if we could wait while they ran home and got it... I can't wait to quit customer service.
i work at goodwill and i get that all the time in donations, we close at 8. 8:15 someone drives up and knocks on the door asking me to take his donation, i just point to the sign of our hours and say sorry we close at 8 and walk away.
My favorite was the cell phone and when he was saying not to leave an item in the wrong place . Thank you !!! God bless the person who made this video . Literally had each of these problems in retail .
Once I had an old man come in and return a moldy loaf of bread and he said he got it on Wednesday at first which the date it expired Sunday and tried to return it the next Wednesday. Then he kept changing his story when I asked for the receipt. He's like I bought it on Friday and it already had mold on it when I got it home. I'm like uhh didn't you say you bought it on Wednesday. He's like just return it. I'm like I can't the date is passed and it has mold on us. He's like I don't care. 🙂 I'm like that's cool please leave lol. Then he got mad and called cooperate. And they told him the same thing I said. I hate people.
But if you give your unwanted item to the cashier instead of putting it in the WRONG PLACE, it's actually helpful. Former cashier here, and I always appreciated that.
I used to work at a movie theater and I loved how customers would show up for the last showing 15 minutes to a half an hour after the last movie started and then they get all pissed off when we turn them away.
what i find totally crazy is when im ringing someone up and they dont want something, so they put it in some random place near the register right in front of me! if you don't want it, give it to me. otherwise ill have to go pick it up in 5 minutes. theyll just shove something in with the candy 2 feet from me
I like this guy, he pulls no punches, and gets straight to the point. Unlike other channels that are nowhere near as aggressive with their tone, and are never taken seriously.
Ok, I work in costumer service but the whole "do you work here" isn't that bad. It takes two seconds out of my day, and frankly I have bigger assholes to worry about.
2:33 This is so true. I see it everyday and it drives me nuts. The worst part is when I see a customer pick up an item, or show me an item because they have a question about it, then put it back but on the wrong shelf right in front of me. What the fuck?! Or even worse, they put it on the proper shelf, but not near where the actual product goes. Also, this too pbs.twimg.com/media/BvHb0BNCYAEXIZa.jpg
Work at a supermarket, online shopping. We have a service where the customer can order online and then come to the store to collect it. We have 2 windows (10am - 2pm and 4 - 8pm) in which to choose from and then have 4 hours to pick it up. It is amazing how many times customers dont turn up and dont call us then turn up a day, 2 days or even a week later to pick it up and actually scream blue murder at us that we dont have it (we returned the items, we dont have heaps of storage space). I just wonder why they think its ok to do this.. do they book a table at a cafe for thursday 7:30pm and then turn up on Saturday????
The carts in the parking lot, that drives me up a wall. I have seen carts that were sitting next to the corral, it apparently hurts the other people to walk a few more feet and put them where they belong. As for seeing all kinds of food in areas that they don't belong in, yeah, more customers that have been branded with the lazy ass disease. This was not listed on the video, but, my wife and I went grocery shopping, another family came in and in the fruit section the baby was in the cart by itself, the others just left the kid there to get something else. Wife and I walked down the drink aisle and I yelled, "Keep your eyes on your damn child!" I hope they heard me, I really do.
Here's a good one. Coming up to the counter and after the cashier rings up some items, walk away to grab something else you needed, leaving all your stuff at the counter while there is a line. Also for smaller stores (I work in one) buy something, then come back again 4 or more times to buy other things. In small stores, the cashiers job is usually not only to run till but also to stock cigarettes, organize shelves, dust, clean messes, and other things pertaining to keeping the place running. Get what you want, pay for it, then leave. Also don't stand at the counter talking to someone you bumped into while at the store blocking others from getting through the line.
Or when they reach over to grab a coupon that you hand to them after purchas or when they try to grab a bag from behind the register. Like the bag is not a big deal but it makes me mad. All you have to do is just ask for a bag.
The kid thing is a big one for me. I don’t get paid on commission, but the sales per hour is something my manager looks at. I was working with someone that was about to spend about $400 which was really good for me! And then the kids show up. They’re screaming non stop. The mother isn’t even trying to quiet them. After 15 minutes of non stop screaming my customer tells me she needs to go because she can’t listen to it anymore. I don’t blame her for wanting to leave, I would have too. I listened to screaming for another 20 minutes.
22. After all the info is put in and the drawer pops out for the change, don't say "oh I have "so and so" cents." It isn't about being able to count change but giving you a different amount than what was put in the computer throws the drawer off and makes us come up short at the end of the night. That affects us and we get write-ups for it.
Sorry, that's not on them. That's on you. Yes, it's annoying, and slows things down, but as a cashier, it is your job to be able to deal with this. Learn how to count. p.s. I am a cashier, and this is never a problem for me, because I learned how to count change back.
your drawer will not come up short if you know how to make correct change without the aid of a computer! ive ran into lots of young folks who do not know how to do this!
Once bought something at a store, the item came out to $18.43, handed the clerk a $20, AND HE PULLED OUT A POCKET CALCULATOR TO FIGURE OUT THE CHANGE!!! OMFG!!! As a cashier you should be able to add and subtract, and sorry but the till should also tell you if you punch it in right!!!
Just learn how to add and subtract...it's just not that hard to do moron. I hate it when clerks/cashiers can't even do basic math and they hold up the checkout line because they can't figure nor reconfigure the change...sheesh. Get a job you can do.
+Mellowdrama Dow That's actually not a bad question. Maybe the employee hasn't punched in yet or they've punched out and is done for the day. It doesn't hurt to ask and make sure.
This is why I keep a hoodie at my till, so I don't get hounded during my break or after my shift. Had somebody ask me how much some thing was while I shopped for myself, and then mistook my phone for something to scan their barcode. Mentally, I'm going "Dude, I have RUclips up w/ my earbuds in, neither of which are allowed when on the clock..."
I agree with all of them exept for the 12th one. To be honest, I often ask this question for a few reasons : 1/ I am quite the timid person, so asking rigt away for something feels wrong to me; I always end up asking "do you work here?" as a way of saying "can you help me?" while giving the employee the opportunity to turn me of by saying "no I don't work here" instead of him to have to say "i'm busy" or something that could come as rude / I am making sure I am not in an unwanted conversation 2/ Here in France, sometimes it is not that clear who works in the shop.Last year I had this green coat, who was probably a bit too long and awkward looking because a lot of people where asking me questions (like if I was an employee). So now if I am not 100*/* sure I am talking to an employee, I will always ask the question as to not disturb someone that is just doing is groceries (I don't ask this question if the employees have a badge or a hat, but an apron is not enough for me, i mean... people can be eccentric sometimes...) . 3/ I realise now that I do the same while asking for the toilet when I am in someone's house. I ask "do you have toilets?" as a way of asking "can I use/where are your toilet?" of course I do suspect he as toilet in is house :p ! but this is always the way my parents asked for this; so I suppose I took on their abits, as we all do. I know I sound dumb and overexagerating with this whole story, but then again, it's a simple and easy question that doesn't need a long response, so it is probably overreacting too to get really angry about it. I do understand it can look dumb in some situation, but please note that sometime , this question is not asked out of stupidity/rudeness, but is just a demonstration of the way someone was raised. :)
Why do people think sales people have to jump through whoops because they bought something they wanted and needed. I hate people. Everyone alive should work in retail for a week.
i feel like they should play this over the intercom throughout the day
Bearsident in a box another tip that isn't in this video that you might need to share is count your change if you are going to dump 50 coins of pennies, Nickles, dimes and quarters try to atleast count it. You are wasting a lot of time because the employee who you gave all this change to now has to count it all and give the appropriate change or charge you the remaining because that isn't enough.
Typical Canadian Car Guy put the change in a jar and save it. Just use bills. it’s so much easier. Just make sure they aren't hundreds.
Bearsident in a box that would be amazing.
I am one million percent behind this idea.
@@typicalcanadiancarguy7006 you know what makes me want to slam the cashiers head into the counter? After i count it all they recount it in front of me.....fuck you.
23. We don't make the rules. If you have a complaint about a procedure then take it to corporate. They are the ones who make the rules. Yelling at us...and even getting violent in some cases...solves NOTHING for you.
GBoi1 totally agree to this
When people used to get mad at me for the prices at Taco Hell when I worked there, I used to ask them, "Do you honestly think if I had any control over the prices that I would be standing here taking your order?"
and i hate the ones that say " you all are just charging an arm and a leg" as if I get to put a cent of that in my pocket.
I used to work at a well known dollar store, and customers would call me every name in the book when I asked for ID for beer and cigarettes, and get mad when I wouldn't sell said items without an ID. Working retail made me lose all faith in humanity.
And the webstore customer service is NOT corporate. Calling them is no different than yelling at the person in the store.
I used to have a small jewelry business and I made a sign "When the CUSTOMER acts in a rational and mature manner, they will get the SERVICE they deserve." Many laughed- some bought- a lot of sour looking people walked away- I loved that.
Tavon Fenwick
Not really, I think all businesses should have this sign. Maybe it will stop assholes from treating staff like they are beneath them just because they are serving them.
We need this sign.. so badly. Or maybe just a day of a customer service purge where we do whatever we want or say whatever without consequences. People are jerks and idiots. We NEED this sign.
Jason Dyrkacz how awesome would it be if Jericho walked around retail stores putting idiotic customers on the list? 😂
Now businesses are firing employees for telling management they people are stealing. 5 years from now you can stay home and still get paid
Lol that is understood. No wonder you "used to have".
Too bad the only people who watched this work in retail
I don't but this was educational
I haven't worked retail for 10 yrs & have never missed it.
Pathology - same lol
Except no stock involved 🤣
2 1/2 years in retail, and oh my God this is accurate 💯
cody1212143 lol me
Here's another one don't leave trash in your shopping cart it's not a fucking trash can.
god i fucking know, especially with cart wipes when theres literally a trash can for them right there.
Oh, and dont come up to the counter with your fast food papers and things you just ate, and ask "Do you have a garbage can? " (holding your refuse up) Why yes I do, its in the passenger side floor of your car!! Get rid of your own trash! At your house!!
Another one: If the employee is friendly and smiling, don't take that as a sign to ask for the phone number and/or go on a date. I don't know how many times I've been asked to go out/cheat on my boyfriend/phone number/favors from a car company for a good deal in exchange for ???/etc. I'm just here to do my job and get a paycheck. Good day to you, sir!
Marika Boon yup 😆🤷♀️
Oh, I hated that when I worked in retail. One guy who said he got a new apartment wanted me to come over and "decorate." I'm like, really? I'm just here stocking he shelves.
Happens to guys, too. I've been confronted by mothers in front of their kids after their husbands walk away. I'm not interested if you are so obviously low that you would act like that.
It's always the men in their 60's and 70's for me. Men in their 40's are appropriately flirty. Younger people are completely respectful, in my experience.
I get lots of unwanted attention from toothless crackheads. You see a lot of them while working in a convenience store. I'm not even subtle about turning them down anymore.
There’s a pizza place in my city that WILL NOT serve you if you’re on your phone. This needs to be implemented worldwide
Please finish your cell phone conversation before approaching the sales window
A lot of places in my country have that rule.
Oh yeah because when I have important sales call and I want coffee I should hang up
@@him4real262 I don't see the issue if I am able to talk to the agent behind the counter and to the person.
Sebu T exactly and most people do that I hate how entitled people in our society are
I work mostly as a cashier at a grocery store and one time this lady was paying for something that costed about $150 and she handed me the 50. Then she waited and I said “you’re missing a $100 and she said something like “I handed you a 100!!!” She was so sure that I had stole money from her that after she paid she came back and complained so my manager showed her the security footage. I was right, she was wrong.
Regarding return policy at a store I used to work at
She had been escalating and started screaming at people
Customer: " I've been shopping here for 20 years"
Manager: " first off, if you have been shopping here for 20 years then I'm sure that you'd been more aware of our stores return policy, and secondly the store has been here for 3 years" ...
If you don't agree with any of these things, you've obviously never worked in customer service.
If you don't agree with any of these you're probably the idiot doing these.
Amen!!
Amen!!
+Want Yao - I have NEVER worked a day in customer service and I agree with everyone of these. They annoy other customers as much as they do employees. I assure you.
Gaea You probably shouldn't ever shop again.
and don't use a 100 and when the chashier goes to verify it say "I just printed them today" tired old joke
mmmkayyy tell me about it! 🙄
mmmkayyy you look bored (thanks for noticing), are u open (do u see me standing at my register with the fucking light on what do u think), must be my lucky day I’m first in line (i’m not so lucky ya dick), I printed it myself (so then u just admitted u committed a crime), if it doesn’t scan it must be for free (you know as soon as you say free the price doubles), working hard or hardly working (that joke is older than life itself)
The one I used: "Did you print it yesterday?"
It was my high school's cafeteria, and the bill he was checking was the change he'd given me the day before...
Lol. Just heard of that one 🤣
Don't mind about that so much it proves they are in a good enough mood to be lighthearted. Just don't be offended since i have to check them. Don't be super pissy if you do have to wait for change. And DO NOT look in the drawer when it pops open & talk while i am counting or say "well i see a $10 & i'd rather have that." MY drawer= MY business! I am responsible for that so i arrange bills as needed; if you just got all 3 of my twenties, 2 tens, 3 fives & 4 ones- give me the consideration of paying attention while i count it back to you, & do not worry what is left in my drawer! It may be ripped or i may have reason to believe it is counterfeit or it may be the next person in line deserves the quickest service i can give them while still reasonably accomodating you.
One time I saw a boy kicking and punching the automatic exit door. He was trying to open it but since he was too small for the sensors to detect him the door wouldn't open. He then proceeded to push it to the side and it hardly opened to the half and then started to close. And what do you think he did? he stood in the doorway,one hand on the door and the other on the door frame and tried to keep it open while it was closing on him. The second I saw this, I ran like a madman and yanked him out of there. I have left the customer I was dealing with and ran and when I returned, the woman asked me with a blank face: what happened? I told her that the boy was nearly smashed by the door. She didnt reply anything and when I have finished with her, she went to the exit and grabbed that same boy by the hand and got out.
She didnt tell him it was dangerous to do such things and she didnt even thank me although she what could have happened with her son. I know that the door isnt strong enough to make him into a puree but still he could have been injured and then she would have probably sued us. Why can't people watch their damn kids?
Mother probably wanted a lawsuit just for the money.
and the award for worst mother of the year goes to....
Thats one for the Darwin awards..
I worked at a Dairy Queen, i was at the register taking orders when a group of women walked in, they each had one kid (4 kids in total). I took their order and the women sat in the very back of the restraunt their kids where near the front door running around, one moment later they all pushed at one door and got out, my boss ran like a mad women because right outside was a very busy street. Cars would zoom past really quickly, she yelled at them and pulled them back in, she was so mad she went to the moms and told them what happened. They got mad at my boss for telling them how to raise their children! She didnt back down and told them to watch their kids and keep them under control or get out and not come back. They never came back.
Blanca M That's what I don't understand. The kids are making and scene or doing something dangerous. The parents just sit there either completely oblivious or just being dumb. Then when you try to tell them about it they just get mad. YOU WEREN'T EVEN PAYING ATTENTION.
Ive had so many customers complain that “the sign said 50% off!” and i go and check and it’s “buy one get one 50% off” and they INSIST it didn’t say that. The face they make when i bring the sign up there makes it worth it 😂
Lol
Abby Taylor I cashier now but I used to work in a grocery store deli. I once had a lady asking about pie pumpkins. I knew we didn’t have pie pumpkins. She told me there was a sign on the door advertising pie pumpkins and got mad because I didn’t know anything about them. After she left I went to the in door of the store to look for the sign. Here we had a sign on our door advertising pumpkin pies !!
I work at Safeway and sometimes certain deals have an expiration date. It’s obvious to me that because it’s fine print, customers can’t or just don’t read it. To get them to shut up, my boss tells me to just give them the discount anyway 🤷🏽♂️
It’s really annoying but it’s easy to make that happen, I just don’t like doing it if the deal has expired lol
You forgot customers who get to the checkout line and then realize they forgot an item or their wallet so they go and get it, thereby holding up the line. Sometimes they don't even seem to be in a hurry when they go and get these items.
Yeah, that's annoying.
all the time
I hear that "holding up the line" bit, but come on, we know we don't care about that as much as our checker score :P
That was so annoying, I was relieved when my store added a "Save transaction" option to our registers. Now if someone "forgets" their wallet, I just get an approximate return time to tell the card carrier that approves the save transaction, in case they don't come back.
When that happens some customers just hand me their items, I start ringing. What I don't get is how customers think cashiers are like some line guardian who guards the line. I don't memorize in what order people are in the line and I can't hold your spot most of the time. You get out of line well sorry for you but I got others waiting.
"The customer is always right" Has turned into basically "I know more about your job and what you can do than you do" Whenever I tell a customer that there is nothing that we can do about a certain thing they always seem to say that I actually can, like I am lying to them that I can't do anything to change what they are upset about.
I hate it when people do that!
"I'm sorry ma'am unfortunately I can't do that."
"yes you can. Don't give me that!"
"Um, no I actually can't."
jesseg1699 "Yes you can call your manager"
"I am the manager"
"The customer is always right" mantra used to be the way it should be. Not in today's society. I get customers all the time that think they know what broke, how to fix it, and tell me how to fix it---- AND give me the once over (because I look young) think I don't know anything (i'm 47). These people you cant talk to, explain anything to, and always get an attitude and become belligerent. I so far have thrown 4 people out of my store--
Yes, often wit discounts and offers where rulles what said what is or isn't with a discount.
Example: A card could say Axe take 4, pay 2.
Only the card ofte say ''with the exception of'', only that i what people can not read!
alteregoaxeman ugh, I have come to fucking hate ageism. I can’t begin to tell you the number of customers I’ve had who think they know better because I’m younger than them
This video should be playing on a loop at Walmart, Target, all grocery stores, etc... For all potential offenders to see. Put them in their place.
Whenever a customers asks if I work here, I usually say with a completely straight face "no". The amazing thing is, however, they always accept this and walk away. Despite that I'm wearing a store shirt, nametag, walkie talkie, and mobile scanner...and I wind up having to chase them to tell them I was kidding. I...I just don't understand.
+MrProofMan 😂😂😂😂
lol my younger sister and I have been asked like 100 times if we're twins who work in certain stores we go to, even when we're dressed in literally anything but the store uniform.
社会独立 hahah
I've done this before when I was standing at the register, closed sign not up, finishing up a transaction so I'm clearly able to ring people up. Somebody asks "are ya open?" I say "no" and they shrug and walk away. I end up laughing when they move to the next register and say "I was kidding... Yes I'm open." to which they respond with "well you never know!"
yes... yes you do know. there are always indicators as to whether somebody is open or not. All you have to do is use your eyeballs!!!!
Once a customer asked if I worked there and I lied and said no because I didn't feel like helping her. XD
The philosopher Schopenhauer said that 5/6 of people are stupid.
With my experience of retail, Schopenhauer was being optimistic.
Just remember the masses are asses.
My world history teacher in high school had a point with that banner.
7/5 of people don't know shit about fractions!
I work at a grocery store and on Christmas Eve we close at 6:00, something that the store had been advertising for a while, and we had been making announcements about the closing time at regular intervals almost all day. Of course, this did nothing to make customers rush and at 6:00 there were about 20 carts at each open register. Customers need to understand that it sucks enough to work on a holiday without them adding on extra time to the shift; we have lives, friends and family we want to go celebrate with too so get your shopping done earlier than 5 minutes before closing and wasting everyones time!
I work at a grocery store as will, and close about 6 pm as well on Christmas Eve. We start warning customers about 30 minuets before closing who was coming in. We still have people coming after we close. We have to tell them that we are closed for the day. Here is an easy rule: if you like to see your family and friends, we like to see our as well. I am so sorry that you did not plan ahead on this.
Ever since I worked at retail about a year ago, I've learned not to be a fuckhead customer! Also the reason why I'm always being nice when visiting stores and express some gratitude to the staff!
21: Don't abuse "the customer is always right" if you are wrong, I'm going to, within reason, let you know. There's no reason for you to carry on like a fool when I've listed all the reasons you're wrong and I've been reasonably polite about it. Nothing I do to you, the customer, is going to be in an "in your face" type of manner. So if I have concisely and politely told you why you are wrong, please, stop arguing and accept the fact that I just fucking owned your logic.
thumbs up :)
ThatPunkJames fuck you
James Ritchie My current boss told me that the customer is wrong 9/10 of the time and it's our responsibility to notify them when they are and why.
some people think they will get some free food or to get them to leave so they make themselves as obnoxious as possible hoping that the store employees just want this crazy person to go away when i go to a fast food restaurant i am paying customer if some crazy person is going off on me like i'm going to give them $$$ to leave me alone it don't work that way i am going to fight because i am not a doormat for a loser to mooch off of if you don't want a fight in your store then you need to get rid of that R A T !!!
street tramp !!!! begger or what ever in your dining room as soon possible
Always treat others how you want to be treated.
I use this method on the road and believe me my road rage is not pretty LOL I've actually pushed someone off the road for cutting me off. That was hella funny, down the ditch she goes. It was 3 a.m. on a freeway a few years back
Once worked at coffee shop about 2 blocks away from a church (and 3 blocks from another) and tons of elderly people would come in every day after service. One thing that drove me up the wall, instead of paying a dollar for lemonade (free refills) they would all order free waters and all ask for a complimentary plate of lemons...each. WTF! Grandma no matter how hard you squeeze that lemon wedge, you cannot possibly get as much juice out of it as our industrial juicer. and we would zest the lemons first and boil down sugar to make a simple syrup. we got every drop of lemony goodness from those lemons to make the homemade lemonade. The boss worked it out that he was losing hundreds of dollars of a month on those complementary lemon plates and cut that s*** out. that sent those old people into a tizzy. "This is ridiculous! This place has gotten so cheapskate! I'm never coming back here again!" Ummmm, it's people like you that can make a place go out of business.
Because they didn't lemonade, they wanted lemon water. Unless you witnessed them also using all your sugars.
Wait? Those cheap old bats had the nerve to call the owner cheap? Get out. It's a business, not a charity. All that time, they were getting basically a free drink. Wow.
Complementary “plate” of lemons? Wtf? Do they think lemons don’t cost anything. Whether or not they were trying to make lemonade, that’s ridiculous.
Lemon water, is a lot different then lemonade, but I have only ever gotten a wedg of lemon not a whole plate.
I used to work at a buffet restaurant with an elderly clientele and they did this shit all the time - I thought I was the only one who saw it.
I love how you have the music from the krusty krab training video playing! 😝
😂😂😂 omg I didn't notice lol
I work in the food court and I had some fat guy yell at me because I told him we did not do free refills. He said well where does it say that. So I just made him aware that it does not say anywhere that we do.. so as hes making a big scene because I was "rude" I tell him next time he can go to Chick-fil-a they do refills. Its insane how people can get mad over the smallest thing and try to make you look bad. I just come to work and serve food and drinks I dont make the menu I dont set the prices I dont make the rules -_-
I'm sorry, but that was on you guys. It's normal for places to have free refill, so it's wise to put up a sign that says that you guys don't offer it. Drinks accompany a meal, so even though it's not a gigantic issue, it isn't that small, either. Any restaurant that I went to that didn't offer free refills ALWAYS had a sign saying so.
You can always shut them up by giving another example. "Go to a gas station and ask for a free refill, see how far you get." We have people returning used items because they 'rarely use it'. Well, if you buy a car and drive it only on Sundays, you still have to pay for the car.
I always enjoy hearing "this is cheaper at another store." Ok. Great. Good for them. I work in a meat market and we don't have a price match guarantee or anything so there's nothing I can do. What really bothers me the most is when I'm behind the seafood counter and customers think they can just lift up the glass windows and start TOUCHING WHATEVER THEY WANT. This is not a self service case, and more importantly YOU WILL GET SOMEONE SICK! Would you like it if I grabbed whatever you asked for without gloves? No. This is how places get fined, or shut down permanently. Plus whatever you touched cannot be sold, (even if you plan on purchasing it) so thanks for costing us more $$ than what your spending.
Because I worked in a thrift shop, we often heard "I can get this brand new for just a few dollars more." It's handy now because we can ask them to go and take a picture of the price tag/sale price of the identical item (don't go bringing us President's Choice when we've got Jamie Oliver in the store) and we'll cut our price in half. Generally they buy and never come back but one of our cashiers says "I would buy it then. If I could get this brand new for only this price I would buy it."
Lyle Berzin If it's cheaper at the other store, why are they at your store?
What's stopping you from shopping at the competitor's store where the product you want is cheaper than the store you are currently shopping at.
I worked at a Wendy's once and across the street is a McDonald's and I got this a few times:
"How come I can go across the street and get ____ for a cheaper price?"
Because McDonald's charges less? Cheaper price means less quality. And besides, I don't make the damn food, nor the price.
It's not really a rule, but I feel like "If we don't make commission, we really don't care if you buy it or not" should be up there.
It's always hilarious when a customer tries to haggle and "take their business elsewhere" Then I get to respond with "I'm sorry to hear that. Have a nice day!" and go back to working and they just stand there, dumbfounded. Like, I'm making the same amount of money whether you buy it or not so I have zero shits to give.
1. Say So I guess it's free now
2. Say but you had it last year! Why not this year?!
3. Stand in line for 5 minutes and not know what you want
4. Ask if we are open when we clearly aren't
5. Ask the price of a clearly marked item
6. Blame me for company policy
7. Make a mess and not tell anyone
8. Make me pick a side on religion or politics (it's happened)
9. I'm smart. Don't try and scam me, I know what you're doing
10. Ask a 24 hr store when they open
11. Ask a 24 hr store when they close (after #10)
12. Blame me for a shortage of an item
13. Blame me for the price
14. Let your kid do whatever the fuck he wants
15. Leave a cart full of food in the middle of an aisle.
16. Put raw chicken in the chips section (this happened once)
17. Think cashiers have any sort of power period
18. Leave a cart in the middle of a parking spot 2.5 miles away from the stall
19. Come in when we are closing and loiter for 30 minutes without buying a thing
20. Come in when we are closing, shop for an hour, and bring up $200 worth of stuff.
I haven't watched the video yet. This is from my experience.
Fred Fred Burger you must work my old job
I’ve had 20 but they did a $1,000 purchase and argued with me and my manager because we wouldn’t give them another bag when we gave them 20 bags 🙄
I had young child almost walk away with an unactivated disney card. Told the adult. The next thing you know the kid was being dragged out of the store :) Respect.
If I open up my own store, I'm gonna have customers sit their way through this whole video before walking into my store. LOL (I will def go out of business for this)
Maybe channel your inner Soup Nazi.
Ironically, that was my favorite Seinfeld episode.
I’ll shop there AND be a polite customer!
Can I shop there
You forgot one! Don’t attempt to come thru a ten item checkout with 30 items in your buggy. There’s a reason for that ten item checkout and it’s not for you to take advantage of.
I know this is true, because where I work is 15 items or less. This bugs me a lot. I don`t mind if its 16 or 17 items, but please use the other lanes, if you have more.
Oh, my goodness. Happens all the time and sadly, we HAVE to take them!! I don't mind going a few over the limit, but if you are coming up to me with three hundred bucks worth of crap in the express lane, some kind of punishment should be given. Maybe the rack, Chinese water torture, something fitting the crime.
Words of wisdom.
I have never worked retail, but I have seen people do these crazy actions. I can't stand a screaming kid when I am shopping.
You could go up to them and say hi to the children screaming, a little spook makes them stop when their being observed,you'd think the mother would leave them with a family member or with a nanny if they don't care for their children's screams
I feel you
wait till you have kids, and you just want to hurry up and get home so you can make dinner and get them fuckers to sleep so you can finally have a little You time!!
Well don't offer the parents duct tape, then all of a sudden you're the asshole!
A THOUSAND times YES. Thank you!
I use to work in a convenience store that had a deli and that is where I worked. We served breakfast food, lunch, and dinner. We use to have a bunch of guys that worked loading trucks at UPS and they'd come in between two and three a.m. every morning after they got off work and have breakfast. Most of the time they'd hang around an hour or so and just sit there and talk, that wasn't a problem. As the deli worker it was my job to make sure that the tables were clean, sanitized, and the salt and pepper shakers as well as the napkin holders were stocked before the morning rush. Most of the time all I had to do once they left was wipe a few crumbs of the tables and it was fine. But after a time it got to the point where they were just leaving a mess, as in opening ketchup and mustard packets and drawing on the table with them. The fourth time they came in after leaving a mess three times in a row I went back there to talk to them and asked to please not make such a mess. Well one of the piped up and said, well that's your job to clean up our mess. I looked right at him and said, without even raising my voice, I replied, No sir, it's not, I'm not a damn waiter and you don't leave tips. The one that made the remark never came back again and the others stopped making those damn messes.
People assume that when they're in some place that they can do whatever the hell they want to do because the customer is always right. NO, that's bullshit! If you're wrong, you're wrong and I don't give a fat rats ass who you are. Respect me and I'll respect you, disrespect me and I'll do the same for you. As is said, you get as good as you give. It's way past time for these stores to stop cowering to all the asshole people and start taking up for their employees. The amount of asshole customers are a small minority, who needs them? I know that answer, the greedy bastards that run the stores.
thumbs up :)
Wayne Hodge Your boss said it was your job maybe if you had better skill you would got those tips
People don't leave tips to convenience store workers as you do not serve food to the customer at the table. You get your food from the deli and take it the table yourself. That's why I told them that I was no waiter and they didn't leave tips. Unlike a waiter or a waitress I made a good hourly wage so I didn't need tips.
youre clueless and i have noticed your responses are against the employees. clearly you are one of these shitty customers. i don't knock the jizz mop out of your hand at your place of employment so be nicer to all the rest of us who work.
phydeauxddog
When I worked at Domino's Pizza, our manager told us we have to "treat customers like royalty". Just adding more and more to the problem.
ZainR I woulda quit right then and there.
Didn't they used to behead royalty? LOL
ZainR Remind them of the French Revolution
@@lovatojonasfan1 To the guillotine.
Go backs are annoying. I often find items at the grocery store I work at and they are usually find things like refrigerated sandwiches in the shelves. One time I found a pint of ice cream on.the.freaking.shelf.
Seriously? You were only three aisles away from where you got the damn ice cream. If you didn't want the ice cream anymore, put it back where you found it! Thankfully it was still cold enough for me to put it back in the appropiate aisle, but that still gets on my nerves sometimes.
+Lyle Dylandy I can only bet how annoying that is! its quite annoying as a customer (such as myself) who like things to be where they belong so I always end up going through the whole store seeing stuff (a shoe in the freezer..o-o) in the wrong aisle and putting them away lmao
+Emily wooz Wait, how big of an idiot must one be to put a shoe in the freezer?
Lockon Stratos I get people leaving stuff on the candy racks on one side of me when there's a cart right next to me designated specifically for items customers return and/or don't want
One time in the grocery store I shop at someone left a refrigerated cake on a cereal display. The cake had completely melted and I'm sure had leaked into and ruined some of the cereal it was on top of. I pointed it out to an employee as it appeared that it hadn't been noticed yet (it was pretty busy).
Geez, what a waste of cake :'(
Lockon Stratos I caught a customer and told them if they leave that out it could melt creating a spill and cause a child to slip and bust their head causing blood to go on the floor.
Please put out that back in the cooler..
Pawing at the doors is damn right. I've had one lady that DEMANDED to be let into the shoe store when she saw me coming into work. .... An hour before the store opens, since there's shipping and vacuuming to be done.
Why she had such a burning need for sandals at 8am is beyond me.
I let them yank at the door all they want and ignore them.
Also put your damn carts away in the store as well as out. So many times have I seen people (mostly older people) grab a cart, only grab one or two bags worth of items, checkout and then just LEAVE THEIR CART RIGHT NEXT TO MY LINE. It is in EVERYBODYS way, it gets on MY nerves because I can’t leave my register to put away the cart.
You’re walking out the same entrance you got the cart from. Take a goddamn second to just put the cart away.
Deal with that every day. It’s annoying and makes the people who do that look like even more lazy assholes then they already are.
I hate that. I've had a lady even put away my carts and tell me "Wow some people are so lazy." I was thankful she was so considerate. Some people literally leave their cart RIGHT at the front of the store (outside the cart caral, or however you spell that). Like are you too lazy to put it in the cart caral which is 2 feet away?
How about when they are literally right across the street from a carrel, they are so close they can see it , and still don't put the cart back.
starwars1744 yep, have those people. I work in an area that's called plantation center, which is one long building that is divided into different stores. Anyway, we've found our carts all the way down at the other end of the building, which is pretty far since there's 3 other stores between the cart and our store. Are customers not smart enough to think "maybe I should drive closer" or "maybe I should not take a cart out since I'm parked at a different store on the other side." Seriously. It gets annoying sometimes.
I work at Costco, massive retail store, and both carts and merchandise is left literally everywhere. I kid you not there were items from literally the opposite corner of the store in the majors area (tv's, laptops, cameras, etc.). Every night the clothing area is a mess I swear a tornado came through the store. I've also found Costco carts dumped into a construction area that is basically right beside, but still off of, the company property. Seriously, within a construction area where people are working with heavy machines all day, that is when you know people do not give a shit.
I fell your pain Monica.
Customers on the phone... ESPECIALLY when in a store that takes very VERY specific customized personal orders on expensive merchandise, like on engraving. We actually need your FULL attention. We need to know if you're looking for specific metals or glass or plastic or acrylics, finishes, color fills, fonts, jewelry, boxes, drinkware, embroidery, cloth, wording, specific designs... GET OFF OF YOUR PHONE!
Bee R. I work at a restaurant and when someone is talking on the phone and apologizes to the person they are talking to about how I interupted them, i always call up the next person"Next in Line please!"... they always say "i was here first!" But i tell them "im sorry sir/miss but you seem busy and you dont want to hold up the line do you? No? Ok great!" I definitely dont let them respond to any of my questions lol.
Customers on their phones is like talking to a wall.
Kills me that its hard to do businesses with a rude customer like that. However if you the cashier is on the phone... OH hell do people throw a damn tantrum!!
21: Don't abuse the "always be nice to the customer" policy and be rude to the employee. Example: Don't be obnoxiously flirtatious and vulgar to a female employee who can't tell you to stop.
I quit my job because a man came in and tried to physically grabbed my arm to try and smack me on the ass. I was used to getting hit on (where my store was, was a druggie neighborhood), but touching me was way out of my comfort zone. Who the hell thinks its appropriate to come in and grab a strangers arm, much less try to smack said person on the ass? Disgusting!
Nicky Adams you coulda charged him with something
I would have if our store wasn't so busy and i wasn't the only cashier working up front during the holidays. My manager was upset that I didn't come get her when/after it happened, but not much i could do when i got a line past the aisles and going near the exit doors.
Nicky Adams if that happend to me, I'd punch them in the face. I'd lose my job, but you better not think that you can do it to me just because I'm working.
Nicky Adams Did you kill the creepy douchebag ? if not I'm sorry but you've let yourself down :(
I used to work in a pet store. Cars would pull up in front and kids would get out and cars would pull away. No adults present except for store staff. One time a child wandered off and the mother pulled a huge freak out over it when she returned from shopping an hour or so later. Kid was found and okay but sheesh! watch your own kids. It's a store not free day-care.
call the cops when u see this! theyll stop dropping them off when they start having to answer a zillion questions at the police station!😊
I had a customer get annoyed at me the other day because I wouldn't help her in the shoe department (I was calling someone else to help her when she stormed off).
I work in the jewelry department. What kind of defective brain must a person have to expect that I'm going to waltz off to the other side of the store and leave tens of thousands of dollars worth of jewelry unattended?
Not bird brained, they probably had a friend somewhere else that wanted you to leave tens of thousands of dollars worth of jewelry unattended.
I work in customer service for a zoo. Usually it's fun and if you politely explain something, guests will get the message. But there's always a few who don't seem to get it. I had to ask one guy to put out his cigarette. He asked where the smoking section was, I explained it was across the street at the casino parking lost (about 1/4 mile away). He asked if he could vape, and I told him I'm afraid not, and he replies even for veterans. I told him I'm sorry sir, but no. I wanted to say, "How does being a veteran five you the privilege to not follow certain rules?"
At Walmart, our power went off last summer for over 4 hours. The whole town was out of power. It was an issue with the transformer or something and it obviously took hours to correct. It flickered at first. Then it went back off. After about 30 seconds, an assistant gets on the intercom and announces for all customers to go to the front to pay for their selections as it was only a matter of time before the registers shut off and they couldn't pay for their merchandise. Management told us to direct any customers we saw to the front. I directed one guy and he stormed off and said that was the last time he would buy anything here. I was thinking "yeah right" and told him "I'm sorry sir but where our power went out, a manager announced that it was only a matter of time before the registers would shut off completely until power was restored. He then proceeded to call me an idiot and threatened to call the district manager.
djtrumpet11 what an a******.
djtrumpet11 seriously?! That’s ridiculous!
Are you sure he wasn't a psycho who escaped the nut house? He practically acted like the store gets to control when power outages happen... 🤤
When they act like that I sell them on the idea we are doing this for their benefit. It's difficult to comprehend you have to sell someone on the obvious nature of a situation.
@@kalewis7735 Most of the time, customers rock, sometimes they don't. And when they don't, they flat out suuuuck.
I work at a movie theater and Tuesday's are discount day. So you're total is 5.87 for a ticket and people pay with 100 dollar bills!!! 😡😡😡
The majority of people also throw their cards through the ticket window when it's clearly right in front of them -_-
One of the theaters in my area has a signed up saying they will not accept 100 dollar bills for anything less than $40. It is really up to the cashier though.
People just need to stop carrying those. They're basically useless for most common transactions. You're not impressing anybody. You're just revealing yourself for the giant tool that you are.
i used to work at a petrol station, we sold the paper and back then it was 60c people would try and buy it with either 50's or 100's just to change it my boss told us tell them no sorry can't don't have the change.
ive had to hand them 100$ bills only on very few occasions because it was all i had on me at the time.do not like banks so i dont carry cards!
i work at mcdonalds. this guys full order only cost about $5 but he thought it was necessary to pay with an $100 bill. what the fuck.
why would anyone even have a $100 bill on them while going to McDonald's
I pay everything with cash so I have always have a couple hundreds on me
that's an easy question. sometimes they need change. but most of the time when they're on a date they wanna flex off how much cash they have, and that is annoying. when they give me 100 and i used to say sorry dont have enough change, only so they can have that embarrassed look on their face. sometimes they lash out at me over something that isn't even my fault. I dont like dealing with morons so i walked out on that job. I stay away from any fast food jobs because of shitty past experiences now. also fuck couponers who don't know how to read coupons.
100? Wait don't only accept bills up to $40?
Lisa Surlie i don't work grill but yes they're fucking giant
Whenever I get a rude customer I always tell them to get hit by a bus on their way home, the look on their face is funny and they always reported to my boss and managers their respond is "he a nice guy but you shouldn't pissed him off" my boss is awesome.
I could get away with that once.
I wish I had a boss like that.
Where were you working and where is the application?
Had a friend of mine that if he was pissed off at a customer with smile, tip his hat, and tell them f*** you very much.
My boss would say “don’t do that again or your fired.”
I love number 20. I get this one all the time. I call these customers " Cinderellas". like when the fairy god mother tells her to be careful because the spell ends at midnight and Cinderella loses track of time and the clock starts to strike and she has to run out frantically because the spell is over and her dress is dissolving while she's wearing it. the mice are frantically trying to get her home in time and the carriage just dissolves into nothingness and she's left stranded in the middle of nowhere and has to walk back home.
what part of "ends at midnight" did you not understand? not midnight plus an extra 15 minutes to allow you time to get home. NO! midnightl
the store closes 7 o'clock come in at 6:50 and expect full service! Dont get mad at the employees when they apologize and tell you that you will have to come back tomorrow to finish whatever you did not get done! don't expect employees to stay open after their shift has ended and the store is scheduled to close in order to accommodate you because you did not factor-in the time you would need!
what part of closing time do you not understand!?!
I know. Where I work, you have 18 hours to get what you want. We're sticklers about closing on time. Unless you have the sleep habit of a lion, you had the time.
Just last night we had someone paw at the door like a stray cat 30 minutes after closing. I wished I recorded and uploaded it. Oh, well.
KatTerrific how about closing at 6 on a Saturday, because that’s how the store operates, and getting people coming at 7:20 wanting to get in and yelling at you because you say “we’re closed”
@@mikem2771 True, the store is technically still open, but if you're going to come in at the very last minute, then know what the bloody hell you want and GTF out once you've got it. Believe it or not, employees have lives too and after an eight or more hour shift, they just want to go home to their families or just relax like you might. So don't hold them up. It IS an inconvenience if you keep them from going home after their shift has ended.
@@mikem2771 how about you show up 50 minutes earlier
I work at a place where we blend you drink in a very loud blender right in front of you. Please, stop looking at me like I’m being rude by doing my job. You ordered this drink knowing full well it would get noisy. Get off your phone. No, I’m not the rude one for interrupting your conversation with questions I’m required to ask (like “do you want your receipt?”) Yes, I get people leaving bad reviews because apparently I interrupt their conversation. You’re the rude one for refusing to pause your conversation and refusing to give proper attention to the person trying to help you.
And, for the love of GOD, please stop asking a hundred nutritional questions about your order AFTER you’ve ordered it. Questions are supposed to be BEFORE you order your stupid meal. These people probably buy ink at Staples and later call the store and ask if it works with their specific printer.
Reading doesn’t just go for coupons either. Read ALL the details of any special. “Isn’t it happy hour?” No. That’s only Monday through Thursday, and it’s Saturday. Even on M-T, it’s from 4:30 to 6:00, and right now, it’s 8am. Also, your two drinks of different flavors wouldn’t qualify for happy hour anyway. No, I’m not rude for refusing you a discount you don’t qualify for. You’re just an asshole.
Just today I've held my hand out like six times to take an item from someone... They sit it on the counter. I had someone not say a word to me... And this gem: "Is that everything for you today?" "No. -hands cash-" Me" ... -wonders if it is a trap, finishes transaction- "
Some of us have issues and can barely handle being in a store and dealing with people.
Please dont take it personal.
Scanner: *beep beep
Customer: I guess it's free then!
Me: ......
My dad does this every fucking time. It's so annoying.
Like no, I’ll happily take your sandwich and shove it up my own ass.
Me: No it means we’re charging double
Customer: 😮
Me: 😎
I hate that joke so much.
OMG .... Number 1!! When I was a cashier, that one drove me nuts! Yeah, a customer's purchase could literally be under five dollars, and they decide to pay with a 100 dollar bill, and it's the morning and you barely have any money in the damn drawer to begin with. Augh! lol
When I was younger, I worked at a movie theater, and the people payed with a 100, and they literally cleaned out my entire drawer. I was pretty immature back then, and after the transaction i told them; "Thank you for cleaning out my drawer" in a somewhat joking way, but I was mostly pissed about it. Like I said, that was immature, and the best thing to do is to just bite your tongue I suppose. XP
BTW, GREAT video. I went through quite a bit of these!
+Patricia I had to actually turn people away who would come in right at open on Monday morning (6:30am) before the boss had gone to the bank or come in to open the safe. They come in, buy a pack of .75 cent gum, then ask to pay with a $100. "I'm sorry sir, we haven't gone to the bank yet this morning, so I can't break that for you."
Most of the time they understood, but every once in a while they'd give me a look, to which I'd smile brightly and ask if they had another form of payment. At this point they usually just glared and stalked off. I usually ended up saying "have a great day!" to them as I hurried even faster out the door. All perfectly polite, no hint of sarcasm, just cheerful. Kill them with kindness or something.
.... I'm so glad I don't work in Grocery/Retail anymore.
Patricia I once had an old dude complain because I couldn't give him change to his 500€ bill 5mins after opening time :^)
Patricia it's both comforting and disturbing to know that all countries have assholes
Yeah I work at a coffee shop and get multiple people a day paying $100 or $50 for a 2-15$ order drives me insane. We had a policy that we couldn’t accept them and people would get mad “money is money” like no it could be fake or I don’t have change. Anyway they changed it so now we do accept them. Sucks.
So many times I wanted to correct customers on some of these. Bad part is that they'll come back with "Well, you don't have to work here!" Then I would just say "Well you dont have to shop here either!"
God I hate when people talk on the phone while ordering. I actually do have to ask questions to 1) make sure you get what you want and 2) suggestive sell.
All the time people yell are me about how the movie theatre I work at is going through remodeling. People like "you should be closed to do this!", "I don't like the changes" as if I can fucking fix anything. I'm part-time and minimum wage. I can't do dick about anything
You missed the "counter clinger". Once they place their order, they stay rigidly in their spot and refuse to move down the counter to leave space for other customers (just in the server can't remember who placed the order if they move).
YES!!!!!!!!!!! THANK YOU, I FUCKING HATE THOSE PEOPLE
#12-A regular customer where I work approached me when I was not working but was still in uniform. (I work for an auto parts retailer), I was at my local grocery store when he approached me. As I was grabbing a few things for dinner he began to ask me different questions about sounds his car was making. I just responded with a I don’t know 🤷♂️. This really seem to bother the guy, so I politely said, if you have some free time tomorrow bring the car by the store and I’ll take a look. You can describe the sound pitch perfectly but I still won’t know what’s going on until I hear and see it for myself. He proceeds to pull out his smart phone and says I recorded it on my phone can you take a look? I was so pissed off that I didn’t same and just walked away.
First one got me so fired up, I work at a coffee shop and people will buy 1$ donuts with a 100$ bill... "Sorry that's the smallest bill I have" what so you're just walking around 1000$ bills ? Or they'll say "this is the only change I have." I one time had the pleasure of telling a women who was paying a 4$ order with a 100$ bill that I don't have the change for that because all the tills were flushed and the money was already counted. She blinked at me a few times while I told her I was sorry and I was just about to give her the coffee for free because it was already made when she flipped out. "This is ridiculous! You don't have a sign stating you don't accept 100$ bills!" She left in a huff and then later filed a complaint against me. She lied in the complaint stating that I wouldn't explain why I wouldn't take her money even though I very clearly did and I explained it a few times. She also made a sob story about how she waited in line for over 10 minutes and how normally she has a great experience and she's a frequent costumer. I have never seen this women in my entire life and I've worked at this location for 5 years. No one recognizes her and as for her waiting 10 minutes? Yeah that tends to happen when we have over 60 costumers waiting in line. We can only go so fast.
My story- I'm a bicycle mechanic, so I wear an apron to keep my clothes clean. Each day, I go next door to Target to get snacks and drinks. People ask me for help. Most of the time, no biggie. I politely tell them no. Most people are okay, but I have had threats from people demanding to speak with my manager at my shop, as if they can get some deal. Good thing I'm the manager. Sometimes I wish I can legally pee on those fools shoes.
If you're asking an employee for gas remember the number of your pump , don't just say "the black car"
If you want to put gas in your car please make sure that you are at a pump, don't go up to the customer and say "I'm not at a pump but I want 10 on pump 5
If an employee is mopping and leaves a dry walkway for you to walk on, absolutely do not be that douche who walks on the wet floor.
There is a certain time that everything is done, don't be that customer who lists everything wrong with the store "oh ok so there's a puddle in the restroom and one of the paper towel machines is empty and one of the stalls is needs a new roll of tp, and the counters are dirty. " We will do it when it is time to do it.
Being a 24 hour convenience store with tables inside doesn't not mean that you and your group of friends can come at 4 am sit down and start being loud and making a mess. Workers are trying to do their overnight job and you're just getting in the way.
Another one is knocking at the door before you are even open....thinking they have priority. If the place opens at 10:30am...its open at 10:30...not 9am, not 10am. Same with drive thru. They open the same time as the front dinning area. Sure sometimes the drive thru stays open at least an hour later or so than the dining, but official opening is the same for both.
Same goes with, "I though you all open at 9." When you can clearly see the posted hours on the door.
We've come into our shop & either housekeeping left the door unlocked or some other anomaly to a waiting room full of patients. No we, weren't open. Really, THE NERVE!
As a service dispatcher my favorite customer quote is "I work for a living".
Had a customer make a yelp review about me yelling that the store was closing in 10 minutes when they came through the door and how I shouldn't be in customer service. In Actuality, I did let them know we were closing in 10, not because I wanted to be rude and get them out, (let the managers deal with that) but people had a tendency on Fridays to run in last minute to pay their credit card bill, and I wanted to catch the stragglers, because I could already hear cosmetics counting their tills down (they leave sooner) and late fees suck balls. The couple that came in behind them, ran straight over to my counter and thanked me for letting them know (sign was wrong on the door, holiday hour BS) and made their payment.
I love your videos man! I worked at a major car wash chain for 11 years. So many ignorant ass people come in thinking that they should be able to use our products and steal services from us just because they're there all the time. C'mon man, you don't get to just walk into a resturant kitchen and start cooking your own shit or mixing your own drinks behind bar just because you go there all the time. Oh and the price bitching too...we'd get people in there trying to barder prices and refusing to pay because one of us would miss a little spot that was easily fixable in 1 second. There were a lot of nice, decent folk but every day there were always multiple shitty things to deal with for shitty pay.
As a retail worker, I agree with this so much. I also always make sure I am never difficult as a customer.
18yrs of cashiering and you nailed it to a T.
Lol.
One comment:
I wish we'd go back to me ringing you up and DOING THE PAYMENT OURSELVES, It's very annoying when a customer starts swiping their cards and you don't have anything rung up or not aware what the customer has done. (I work at a gas station). Stop the effin swiping, DO NOT put your chip into the PIN pad, STOP pushing buttons!! YOU ARE LOCKING MY REGISTER UP!! I'LL ASK OR TELL what to do and when to do it!
People are so freakin obsessed about swiping their cards and entering numbers.
Ah, last thing, when you swipe the card give the register a chance to process it please!!
STOP swiping and swiping cuz your info will take .002 seconds to appear on the screen. Again, you're doing something that may lockup my register.
True. Work at CVS. People out there chip in when I haven’t rung a thing up. And decide they want a bag after we complete the transaction. So I have to ring up the bag separately
YES! I hate it when people use 100 dollar bills. I once had someone hand me a $100 for something that cost 2 bucks. I had to call a manager because I didn't have enough money so I had to stare awkwardly at them for ten minutes because my manager was busy.
Garage sale & a yutz brings a Benjamin, but I've been around the block a time or two AND I WAS READY (the $100 bill trick is a really old ploy to get cha to give them something free as to change the bill is 'too much trouble' & surely no one else would pull this rude trick but moi, right?)! Even better, he spends $30 on a large stack of postcards. What HE didn't know is those cards (yes some hand tinted) had been on a poster board framed & to hold them there I used double sticky tape. So, yes, some of the backs were torn. He scoops those up, gets his change & hustles off. Saw him again a few weekends later & he acted like I cheated him or some such. Pal, it's a garage sale, perhaps I knew better than you what was in that pile which now is YOUR very expensive paper. ;)
1. Only tolerable when it's well into store hours, like lunch period or dinner service. First person to order? Don't give us that $100 bill, I will hurt you.
2. Luckily haven't had to deal with this yet. YET.
3. This actually sparked a policy where we had to get a customer signature on all receipts for a card payment on an order because the scamming for free food got so bad one time. KEEP YOUR DAMN RECEIPTS. JESUS.
4. No issues here, but I find it wasteful when a customer wants a bag for their $5 box meal. You have a nifty little box with your order, napkins, and hot sauce inside, don't waste bags!
5. UGH, this has happened twice to me. And the second time was really fucking awkward since the customer wanted me to talk to her companion on her phone to explain to them that our location doesn't offer chalupas. Don't. Just, please, don't.
6. We don't have the problem with putting stuff away (Taco Bell Express, after all), but the deciding not to buy it is annoying. As for all you who order before checking if you have enough to cover your bill, and especially if you cancel the order, you have inconvenienced EVERYONE. Gawd!
7. Story time! This guy complained that our lobby was dirty while we were catching up on cleaning after a huge rush, got his order from Burger king, and then left trash, ketchup, and a bite of a sandwich behind when he was done eating. WTF??? Stop leaving your trash behind like this is a normal restaurant where bussing is the standard operating procedure there, it's rude and makes you look like a slob.
8. This doesn't apply to us since it's a truckstop. But I do find it annoying.
9. This more applies to janitorial positions in the main truckstop, but please guys, cut them a break. They're good at their job, but I haven't seen this issue yet...
10. Don't do this, people. Ever.
11. Oh, all you parents out there... Please keep an eye on your kids. If they get behind the counter (we can't gate it off due to shop layout), I will flip my sh1t. They shouldn't be back there for obvious reasons, and don't try and tell me to be more polite about shooing them out of the area when you know damn well they're not supposed to be in the kitchen. Also, take them outside if they act up and cause a ruckus so the other customers can eat in peace.
12. Haven't had this problem yet. YET.
13. We don't accept coupons at our Taco Bell Express, and in the case of certain items, read the fine print on the menu to take note of that before you finalize your order.
14. Move along, you're holding up the line, people.
15. I get asked where the slide pad is. People, we don't have it, we have to make the swipe.
16. Not applicable.
17. This happens to me a bit.
18. My god, people, just wait your damn turn!
19. I relate to this quite a bit. Granted we haven't had an issue--at least, while I was on duty--where someone had to yell and scream about their order, but if your order is wrong, be polite when bringing it up and we'll get it fixed. One person who ordered at Burger King had an explosion about his order that accidentally got bacon on it--couldn't have it for reasons--and it was so bad that our manager came out, calmly as possible, and told him to either clam down and discuss it politely, or she would call the cops. The guy shut up and ran off. I'm not making this up.
20. I cannot tell you how much it annoys me when we shut our lights off at 10 PM and finish our cleaning so we can go home and some birdbrain comes up and asks if we're closed or starts making their order. The lights are off, the food is put away, cleaning is in progress, we're not serving anymore until the next morning at 9 AM! Go away and let us do our job so we can go home! If you want to eat after 10, go to the main restaurant down the hall, they're open 24/7.
When someone opens those packaged socks, underwear or shirts cause they "wanted to see if it was the right size". It makes me want to strangle someone! Know your size before you go shopping for any clothing items.
Sierra's A Smartass oh, the stories I could tell on this topic-too many to type here! 😂😂😂
And that's common sense. I have passed through underwear and sock isle just to see the socks and underwear that come in a plastic package get torn open. I mean, it's ridiculous. You've worn socks before, and the damn size of the socks and underwear is on the package. It's really unnecessary to ruin a package to see how the products feels and to see if they fit. Ridiculous. But people don't care.
At my work, we also sell curtains and stuff. And all the time, customers will take them out of the package.. and a get the honor of recording the giant curtain, and it won't look near when we have to try and repackage this..
What you have to really enjoy are the people who open something up then put it back on the shelf and buy one that's undisturbed.
+Connie Smith Every store should have a "if you break or open it you buy it policy" in my opinion.
21: Do not pay for a cheap item, like 2.50 with large denomination bills-- I wont accept them, I will refer you to the bank down the street for change..
22: Yes, I have a garbage can-- but it is RUDE to bring your trash into MY store to get rid of it. Take it home and dispose of it.
23: Asking me to read the details of an item-- Where are your glasses? AND you DROVE here without them??
24: I forgot my wallet-- Really? you come to shop (let alone you drove here) WITHOUT YOUR WALLET?
24a: I forgot my wallet-- AFTER I have waited on you, showed you items, set product you would like to buy on the counter then this--
25: Leaves credit card on counter-- I hand every customer their credit card back so this dosent happen; but lo an behold someone always puts it down and forgets it.
26: Calling to see if said credit card was lost in my store (face palm) THEN IS TOO EMBARRASSED/LAZY TO COME AND GET IT.
27: Do you work here? -- person asks as I come out from around the counter, or behind the show cases, or from the work area.
28: Comes in the back door-- The person knows that this isnt an entrance(FOR CUSTOMERS), tries to be cute about it-- and when is called on it, gets upset.
29: Shows up 5 minds to close-- Oh, I will be quick-- and proceeds to drag their feet, taking their time.
30: Comes up to me as I am walking to my car at end of day-- "Are you still open?" NO. GOODBYE.
31: Customers friend tells him/her "Its cheaper at so and sos" in front of me- OR CUSTOMER tells me they can get it cheaper at so and sos or online-- THIS IS EXTREMELY RUDE. I tell them go ahead.
31a: Customer brings in item they bought at another store, and expects me to either fix or warranty it for them-- Why not take it to where you bought it?
32b: Customer bought it online and wants me to fix/warranty item-- Refer to item 31a:
33: Customer tries to get a discount/something free--- This is discretionary; If you are making a decent purchase, I may cut you some slack. If it is obvious you are just looking for a freebie; and you and I know you are its not gonna happen.
I would tell my manager that I'm not paid to be nice to customers after we close at 10pm. If you come into my store 2 minutes till close and claim you just need a second, then come to my line 5-10 minutes after we close, I am going to be rude. You just hindered what I can get zoned and recovered before we leave for the night, which in turn makes it look like i didn't do shit to the opening manager when they come in.
Contactless cards have made is so much worse. We have a policy from banks that after the service day has ended they MUST be cut up and disposed of. one time this happend, and 2 days later, a woman comes in screaming that she left her contactless card in our store and one of 'you slimy little bastards' must have stolen it and she was going to call the police. My college, Tom, asked who she banked with, proceeded to call them on the phone and had them tell her the policy. She put the phone down and walked out of the store.
alteregoaxeman 34: we don’t have the item your looking for, response, check the back.
35: I’m done with my shopping cart, I guess I leave it beside my car in the way for everyone else?
starwars1744 I hate when someone comes up with a cart... and leaves it right in front of the register and there is a LINE of people... (or even just one person). Rude much? Neither myself or the following customer should have to go out of our way to put said cart away. Especially when the place to put your cart is literally a foot from the door you are leaving out of! Or the people who use baskets and instead of dropping them off at door on way out or handing to me, set it on the floor for the next person to trip on. People can't respect the business, the employees, or the other customers. Sad world.
As far as keeping things in the back, I HATE that. I'm sure some stores do keep things in back... but where I work, we work product out to floor every day. The whole point is to have it out, NOT sitting in the back. No room in the back room, and how would we make money if we kept everything in the back? Plus, we put our overstock on the top shelves. These shelves are super high, no price labels, usually only a few items that don't fit on full shelf, and people STILL treat it like it's a regular shelf. They ask me the price of the item, or complain it's too high... I reach over to where the product actually is, two inches in front of their face, clearly priced, and put in cart.
+Shannon Stibor Or what about when the customers take their groceries out of their cart and leave it infront of the entrance instead of bringing it inside? IT'S RIGHT THERE, JUST A FEW MORE METERS!
Also, don't grab people's asses. My mom had to punch a customer once because they couldn't keep their hands to themselves (you'd think it was common sense)
Ale Titan She must have a real nice one.
I love how in the UK we can laugh in your face and send you packing if you tried to pay with a £50 or a £100 note for something costing £2.99.
trip2themoon something I do all the time
Every person in this world needs to watch this video at least once.
Unfortunately Customers just don't give a shit.
B R, it's just treating them like they are human too. If you are considerate, that's awesome. Good on you!
True, because they are human too. But, you at least make an effort. Kudos.
Well, I appreciate people like you who show common courtesy. Sometimes people just have bad days and a few are just jerks, I guess. (or they are doing the flip: ie, where they closed the night before and then opened that morning and are tired af)
As a fuel clerk, at a gas station that sells tobacco and alcohol, there are two things that pisses me off the most - IDs
1) You're required to have a license if you're driving a vehicle, that's the law. It's not my fault you don't have your ID on you.
2) It's law that I verify your ID is valid, and you're old enough - I am not going to jail, being fined upwards of $10,000 and losing my job because you're acting like a child that I'm following the law.
#18: THANK YOU FOR POINTING THIS SHIT OUT!!!! Good god the amount of times people are asking me a question while cashing someone out.
And for that last one, I work at a mall and people linger around almost confused asking why are we closed or if we are open still. Gotta point to the freaking opening hours on the side of the door
That last one happens EVERY. SINGLE. DAY. The other day I had a customer arrive 20 minutes after we closed, trying to bargain with me to open up for her because she had 'come a long way.' We literally had cashed up, vacuumed, turned all the lights off and were getting ready to leave, yet she still stood outside the door for a good 15 minutes trying to get in!
Another time we had two students come in 2 minutes before closing time - they took about 15 extra minutes to find all their items, then realised they had left their card back at their student accommodation and asked if we could wait while they ran home and got it... I can't wait to quit customer service.
i work at goodwill and i get that all the time in donations, we close at 8. 8:15 someone drives up and knocks on the door asking me to take his donation, i just point to the sign of our hours and say sorry we close at 8 and walk away.
My favorite was the cell phone and when he was saying not to leave an item in the wrong place . Thank you !!! God bless the person who made this video . Literally had each of these problems in retail .
Once I had an old man come in and return a moldy loaf of bread and he said he got it on Wednesday at first which the date it expired Sunday and tried to return it the next Wednesday. Then he kept changing his story when I asked for the receipt. He's like I bought it on Friday and it already had mold on it when I got it home. I'm like uhh didn't you say you bought it on Wednesday. He's like just return it. I'm like I can't the date is passed and it has mold on us. He's like I don't care. 🙂
I'm like that's cool please leave lol. Then he got mad and called cooperate. And they told him the same thing I said. I hate people.
brittanybarrett2316 . Not all of us customers are unreasonable.
I like the "do you work here?" question. I always respond with "nah, I'm just employed here" it's usually good for a chuckle or two.
But if you give your unwanted item to the cashier instead of putting it in the WRONG PLACE, it's actually helpful. Former cashier here, and I always appreciated that.
True. Plenty of people feel they have to put it back to help us even if it screws things up.
I used to work at a movie theater and I loved how customers would show up for the last showing 15 minutes to a half an hour after the last movie started and then they get all pissed off when we turn them away.
what i find totally crazy is when im ringing someone up and they dont want something, so they put it in some random place near the register right in front of me! if you don't want it, give it to me. otherwise ill have to go pick it up in 5 minutes. theyll just shove something in with the candy 2 feet from me
I’ve watched this video hundreds of times and its a riot. This dude knows what it’s all about
Adult customer having a full on tantrum cos i woulnt let him have a whopper. I work in mcdonalds.
I had that happen once. It was pretty funny. WE didn't even have a BK in that town.
Sir, this is a Wendy’s.
I like this guy, he pulls no punches, and gets straight to the point. Unlike other channels that are nowhere near as aggressive with their tone, and are never taken seriously.
Ok, I work in costumer service but the whole "do you work here" isn't that bad. It takes two seconds out of my day, and frankly I have bigger assholes to worry about.
2:33 This is so true. I see it everyday and it drives me nuts. The worst part is when I see a customer pick up an item, or show me an item because they have a question about it, then put it back but on the wrong shelf right in front of me. What the fuck?! Or even worse, they put it on the proper shelf, but not near where the actual product goes.
Also, this too
pbs.twimg.com/media/BvHb0BNCYAEXIZa.jpg
Work at a supermarket, online shopping. We have a service where the customer can order online and then come to the store to collect it. We have 2 windows (10am - 2pm and 4 - 8pm) in which to choose from and then have 4 hours to pick it up. It is amazing how many times customers dont turn up and dont call us then turn up a day, 2 days or even a week later to pick it up and actually scream blue murder at us that we dont have it (we returned the items, we dont have heaps of storage space). I just wonder why they think its ok to do this.. do they book a table at a cafe for thursday 7:30pm and then turn up on Saturday????
People change their way of payment?? Wtf. Also its common sense to bring your receipt for returns or a refund
The title should actually be.
'20 Things Customers Shouldn't Do; But Will Continue Doing Anyway,Because They Probably Don't Care.' : /
Thank you!! I've worked customer service for over 11 years this video hit the nail on the head big time!! 😊
The carts in the parking lot, that drives me up a wall. I have seen carts that were sitting next to the corral, it apparently hurts the other people to walk a few more feet and put them where they belong. As for seeing all kinds of food in areas that they don't belong in, yeah, more customers that have been branded with the lazy ass disease.
This was not listed on the video, but, my wife and I went grocery shopping, another family came in and in the fruit section the baby was in the cart by itself, the others just left the kid there to get something else. Wife and I walked down the drink aisle and I yelled, "Keep your eyes on your damn child!" I hope they heard me, I really do.
Here's a good one. Coming up to the counter and after the cashier rings up some items, walk away to grab something else you needed, leaving all your stuff at the counter while there is a line.
Also for smaller stores (I work in one) buy something, then come back again 4 or more times to buy other things. In small stores, the cashiers job is usually not only to run till but also to stock cigarettes, organize shelves, dust, clean messes, and other things pertaining to keeping the place running. Get what you want, pay for it, then leave.
Also don't stand at the counter talking to someone you bumped into while at the store blocking others from getting through the line.
I love people trying to give me a $100 when I JUST got my drawer. If they have a purchase under $10, I tell them i can't do it.
Always count your cash before walking away from cashier.
Ive been shorted a couple of times.
Yes... a lot of women can't count at all.
Here's another. Do not stick your hands in my register area to look for coupons.
WOW!
I rip up any coupons to make sure people can't steal them. Plus it's fun to rip them up so win win
Or when they reach over to grab a coupon that you hand to them after purchas or when they try to grab a bag from behind the register. Like the bag is not a big deal but it makes me mad. All you have to do is just ask for a bag.
The kid thing is a big one for me. I don’t get paid on commission, but the sales per hour is something my manager looks at. I was working with someone that was about to spend about $400 which was really good for me! And then the kids show up. They’re screaming non stop. The mother isn’t even trying to quiet them. After 15 minutes of non stop screaming my customer tells me she needs to go because she can’t listen to it anymore. I don’t blame her for wanting to leave, I would have too. I listened to screaming for another 20 minutes.
22. After all the info is put in and the drawer pops out for the change, don't say "oh I have "so and so" cents." It isn't about being able to count change but giving you a different amount than what was put in the computer throws the drawer off and makes us come up short at the end of the night. That affects us and we get write-ups for it.
GBoi1 I always get those. They're so annoying. I always have to tell them that once my drawer opens I'm not allowed to accept anything
Sorry, that's not on them. That's on you. Yes, it's annoying, and slows things down, but as a cashier, it is your job to be able to deal with this. Learn how to count.
p.s. I am a cashier, and this is never a problem for me, because I learned how to count change back.
your drawer will not come up short if you know how to make correct change without the aid of a computer! ive ran into lots of young folks who do not know how to do this!
Once bought something at a store, the item came out to $18.43, handed the clerk a $20, AND HE PULLED OUT A POCKET CALCULATOR TO FIGURE OUT THE CHANGE!!! OMFG!!! As a cashier you should be able to add and subtract, and sorry but the till should also tell you if you punch it in right!!!
Just learn how to add and subtract...it's just not that hard to do moron. I hate it when clerks/cashiers can't even do basic math and they hold up the checkout line because they can't figure nor reconfigure the change...sheesh. Get a job you can do.
the dislikes are the people who, got offended you would even think they do that, AS THEY FUCKING DO IT
What gets me is "Are you working?". Really people?!?
+Mellowdrama Dow That's actually not a bad question. Maybe the employee hasn't punched in yet or they've punched out and is done for the day. It doesn't hurt to ask and make sure.
+Scott Fetterman if I'm stocking chips I'm working😶
Mellowdrama Dow Well, yea, it's a stupid question if a customer sees that.
+Mellowdrama Dow Really? I thought you were stocking chips just for shits and giggles.
I'm kidding but I can't make promises for others.
This is why I keep a hoodie at my till, so I don't get hounded during my break or after my shift. Had somebody ask me how much some thing was while I shopped for myself, and then mistook my phone for something to scan their barcode. Mentally, I'm going "Dude, I have RUclips up w/ my earbuds in, neither of which are allowed when on the clock..."
I agree with all of them exept for the 12th one. To be honest, I often ask this question for a few reasons :
1/ I am quite the timid person, so asking rigt away for something feels wrong to me; I always end up asking "do you work here?" as a way of saying "can you help me?" while giving the employee the opportunity to turn me of by saying "no I don't work here" instead of him to have to say "i'm busy" or something that could come as rude / I am making sure I am not in an unwanted conversation
2/ Here in France, sometimes it is not that clear who works in the shop.Last year I had this green coat, who was probably a bit too long and awkward looking because a lot of people where asking me questions (like if I was an employee). So now if I am not 100*/* sure I am talking to an employee, I will always ask the question as to not disturb someone that is just doing is groceries (I don't ask this question if the employees have a badge or a hat, but an apron is not enough for me, i mean... people can be eccentric sometimes...) .
3/ I realise now that I do the same while asking for the toilet when I am in someone's house. I ask "do you have toilets?" as a way of asking "can I use/where are your toilet?" of course I do suspect he as toilet in is house :p ! but this is always the way my parents asked for this; so I suppose I took on their abits, as we all do. I know I sound dumb and overexagerating with this whole story, but then again, it's a simple and easy question that doesn't need a long response, so it is probably overreacting too to get really angry about it.
I do understand it can look dumb in some situation, but please note that sometime , this question is not asked out of stupidity/rudeness, but is just a demonstration of the way someone was raised. :)
Why do people think sales people have to jump through whoops because they bought something they wanted and needed. I hate people. Everyone alive should work in retail for a week.
I'm a cashier and I'm happy that I saw this. Someone who understands, finally!