Actually NO! I've worked retail as a sales person, my job did not include calming irate customers. I had to deal with them for short periods and I did the same thing each time a customer got in my face. I pointed to the manager's office door and said, "If you have a complaint, there is the manager."
For almost no pay too, that’s why they stay under staffed no one wants to work in that environment. I found much better job 50% less work and almost double pay.
Lol when the employee is rude back and the customer gets even more angry .. don’t dish it if y’all can’t take it.. respect is respect and goes both ways.. customer is not always correct.🤷🏼♀️🤦🏼♀️
One of the requirements of working for Walmart is being an AZZ hole. Only way u get hired. I called corporate to complain about one in calling again about the same person.
@@halharris2317 I was nice at walmart and that's exactly why I got ran over by customers and management. I hope walmart burns the fuck down so people like you can have an actual reason to bitch and moan
Everyone has to remember that Walmart employees aren't trained very well. I have worked there three months and never work at the same area each day. Also, there are too many Walmart employees telling new employees conflicting information.
Customers who feel “entitled” is the reason customer service is short staffed. No one wants to be treated like this and all us employees are allowed to do is smile and act like nothing is wrong. Meanwhile, if the customer doesn’t get what they want. They throw a tantrum. Hate to break it to you but the “customer” is not always right. They’re just never happy because they want everything “their” way. We have happy customers than we have “entitled” customers. If you work in customer service than you understand.
Respect is earned not given, you treat others how you are treated you don’t let anyone punk you out and you stand your ground. You deserve the same respect you are asked that’s how it was raised. If you come at me disrespectful don’t expect me to treat you any different.
So the employee made a mistake. He might be new. So let’s scream, make a scene, and treat the guy like dirt. I work in retail and see this behavior often. Like I said guy could be new or maybe not sufficient training. You don’t know! Why can’t people be upset yet still be respectful and treat each other with some dignity. This is not the end of the world but yet many people encounter a negative experience and act like it taking others down with them. And the videotaping is uncalled for. Putting the guy out here like this. There’s just no need.
@Alex Howe You are not better than anyone. Neither am I. We are all equal. By your comment, you present yourself as lacking understanding/compassion for another human being, cruel, arrogant, and you cannot spell. You need to grow up so that you can function as a well balanced human being.
He got slammed because he argued with the customer , its not an honest mistake when you lie to a customer , but , he shouldn't carry all the blame , his manager failed at training him in correct procedure , which involves not arguing with customers . fwm
Seems more like he was just being lazy than making an honest mistake. This particular customer seems fairly justified in being pissed off in this situation.
@@mikeevans7560 and of course he argued when dude just started yelling...I would had too...show me respect and ill help u anyway I can, u wanna be a azzhole and start yelling then screw u
I worked at Walmart this is the kind of behavior customer would have when stuff wasn’t done their way. In my opinion the customer is NOT always right, customer sometimes just wants to be an a-hole to get stuff for free😒
I know right. With all that overtime pay, he should be able to afford to buy a battery from Auto Zone, Pep Boys, or plenty of other places besides Walmart.
Walmart is NOT the place to buy a car battery or to get your car serviced!... That’s why there are service centers like Firestone. I bought my battery at Firestone and get my car serviced at the dealer (even though I have to pay a little extra, they KNOW my car). You pay for cheap service, you get cheap service!
As a former Walmart associate, I worked everywhere in the store. I also worked the service desk, and put up with customers who would go off on you. Even if you call a CSM, there still will be the time you have to wait until they get there. I also bought a car battery there. I do not go to Firestone for anything. Firestone installs inferior after market parts, and does not stand behind their work. I have been there. Firestone caused $4000.00 worth of damage to my vehicle, and most of the work had to be done again. I use Goodyear.
@@ericknoblauch9195 I don’t go to Firestone anymore. That post is 4 years old and I now drive a hybrid car so I don’t have to shop for a battery. I lease my cars now so I get a new car every 3 years. Yes, Firestone tried to rip me off too and that’s why I stopped going there.
James Smith i had put 2years in a walmart and never will again i dont even shop there because they are ripping people on prices that people think are so cheap and do random receipt checks at the door that are not leagal in the first place becsuse target and many more dont do this.so dont be a pussy and boycot walmart like a true anerican would🤟
Then I am too , you get back what you give . I once worked at a place that had a sign in back saying , rule#1 , the customer is always right , rule #2 if customer is not right , rule #1 applies .
@@jamescooper9608 all the while he was making the vid , he was making a transaction , he already had to be there , it didn't cost him any unnecessary time .
if you get an attitude with people then don't be surprised when they don't want to help you. like the old saying goes you catch more bees with honey than you do with vinegar.
You dont catch bees with honey. Bees make honey. They have lots of honey already. Why would a bee fall into a trap that has honey as bait. The bee would just say "hmmm, look at that dirty honey just laying there all covered in flies. What a waste. I have nice clean honey in the cupboard at home. I think i will go home now and make some more honey".
tempo1889 The guy was irate for a reason he was getting the run-around from yet another unknowledgeable Walmart employee. Customers shouldn't have to kiss ass. Most people work hard for their money and expect a little service for it.
once the swearing starts, that's it for me. I work in a hotel and am always willing to help and listen to guests. once the abusive behavior and swearing starts I completely disengage.
You give an attitude and still expect people to treat you with respect? To get respect you have to give it!! Sooner or later you're going to give an attitude to the wrong person. Just sayin.....
This is our new generation, rude young people that “ know it all”. No matter who was in the wrong where is the GRACE? Respect your elders no matter what!
Calling it a generational thing is prejudice and ignorant. There are rude and awful people at all ages. You can’t even see the customers face to know how old he is.
Being an elder doesn't entitle you to respect. If you're an ass, I'll call you one, and I don't care about your age, I don't owe you anything. You want respect, give it in return.
Management treats walmart employees bad, customers treat walmart employees bad. I worked at walmart, there is absolutely no "professional" walmart employee. They provide next to zero training. I had an illness and a major surgery I couldn't do my normal work so I took a job at walmart. Unless you are a manager there chances are you're struggling. The way you were talking to that employee was bullshit. I had a guy talk to me like you were talking one time and I was a fraction of an inch from breaking his neck. You should chill out around the mouth before you cause yourself an injury.
It's a damn shame that there's people in this world that think it's ok to act like that and speak to someone like that. He should be ashamed of himself.
I kinda feel sorry for Bill. I’ve worked returns at Target and these companies change their policies so darn fast unless you work there every day, and are informed, you won’t know if something has changed etc. I’ve had a customer throw his car keys at me because i couldn’t do his return-no receipt and at that time, Target had a cap. I’ve had a parents at my sons school who we shared a mutual friend with call me an asshole! It’s awful!
Except Bill knew that a manager had to do it since he said "Someone always came back here to do it" so why send a customer somewhere else when you know it can be done there
Only time I've bought a battery at Walmart was half off. I really don't expect respect from anyone that works there , they barely get paid enough to live. Always calmly ask for the manager at customer service before causing a scene.
First let me say I worked for Walmart for four years.....the associate basically lied when he told the customer that it couldnt be done back there.. he knew HE couldnt do it, he admitted that someone back there usually did it, just not him.....Walmart is the real cause of the customers irritation by having an employee not fully trained for the job.... they are also the cause of the associate's attitude and willingness to lie to the customer, because he ain't getting paid enough to deal with this crap..... Walmart doesn't care about their employees or their customers... because employees are a dime a dozen and the customers don't have a lot of choice as to wether to shop at Walmart or not, because they have run a lot of their competition out of business...
I totally agree with you And i seen how those managers came out the woolwork to handle the situation. WalMart needs to improve in making it easy for the employees.
So glad we don't have Walmarts in Australia! The disgusting people they have to put up with is unbelievable. Nobody should have to put up with rude customers who scream at them because they believe they are entitled to do so!
Well as Walmart employees they should have known to call a manager to do the transaction. Walmart is so bad about crap like this all the time! He could have maybe handled it in a better manner but I can relate on why he was upset.
I work at Walmart and used car batteries can be exchanged, IF they aren’t actively leaking. But the way this customer went about trying to get it exchanged is likely the reason why the employees at this Walmart refused to offer customer service to him.
us walmart employees dont get bad hours and always putting on a fake happy kind act for customers everyday to get disrespected, you can tell when someone has never been in a customer service job lol
I worked for Wal-Mart for 22 and a half years and I had my share of dealing with assholes and there were many times where I had to put my foot down but I was respectful about it. I mean what is this A customer treats you like garbage and you are supposed to keep your mouth shut and take it? BULL SHIT! I tell them were done walk away and let the MGR deal with it!
Personally I would have been upset too. You slep a 40-lb battery from your car to the automotive desk, then, automotive has you slep it all the way up to the front main desk. They tell you can't you it can't be done up there, it's hazardous material so you have to lug the 40-lb battery all the way back to Automotive again. And they don't expect you to be upset? I'd be so hot, you would be able to fry an egg on my head!
Christian Walker the man in the video probably did use the cart, I know I certainly would have . The point is, that the man at the counter sent him to the front desk with the battery, because HE didn't know how to do the return. Instead, he should have gotten someone down there who did rather than sending the customer to the front desk.
Customers are supposed to bring batteries to automotive. Automotive signs off on the receipt and sends the customer to the service desk so they can do the return.
Brandon Williams why the employee did not apologise to the customer? Maybe he never worked in Automotive before. Where were is customer service manners. Wall-mart send him to retrain.
Wow that manager is so wrong!!! Never talk down to an associate infront of a customer. Bill is right. He could have walked away when dude called him an asshole.
And now it's time for a song break! LA-LA-LA-LA Sodium light! LA-LA-LA-LA Murcury vapor light! LA-LA-LA-LA Lamp post! LA-LA-LA-LA Lumps in thine oatmeal! LA-LA-LA-LA Linolium!
As someone that works for walmart, this situation could have been handled so much better. Personally, I'd fire the guy behind the counter. He should have called a manager immediately. And apologized for misinforming the customer. Don't argue.
Shara, don't be a tool. This is retail and the customer was told in order to exchange the battery, he needed to do something specific. When he went to do that very thing he was told by store management, the idiot behind the counter tried to argue with him that he was not correct. The employee was a tool who did not have the capability to do his job and when he lacked the ability to do his job, argued with the customer, instead of calling management over for help. Which would have been the correct damn course of action.
Dustin McKenzie I don't agree, you don't fire someone for doing what they have been told to do, and I really don't believe you work for Walmart except maybe pushing the carts around
"I don't agree, you don't fire someone for doing what they have been told to do." Except for the fact I doubt he was told to lie to the customer. I also sincerely doubt that he was told to argue with the customer once the customer discovers his lie. Listen to the beginning again... The man behind automotive counter sent him to the front of the store, so he could wait 20 minutes, only to be sent to the back of the store, where batteries have to be returned. Batteries have to be handled a certain way, due to federal rules and regulations/laws. They are a hazardous material due to both the acid and the lead and they can not be disposed of. They have to be packed in a certain way and labeled correctly, before they can be shipped out. Paperwork has to be filled out for the transporting truck driver who takes that load.
I work at a wal mart customer service desk it is POLICY the return be done in automotive so that the battery can be tested, being as if it's not a bad battery, they can tell the customer of a bigger problem, and that way the battery can be recycled properly
This how you should handle customer service don't argue with the customer, if he has the receipt that's all u need. Glad you handle the situation professionally.
As a Walmart employee who has worked service desk I know nothing about batteries but I do know we can give the core fee back but we can’t return a battery up there
I can understand the guys frustration but it is an osha issue meaning it had to be done in the automotive dept guy admitted but no you don't have the rite to yell at people there's this little thing that we as Americans have lost called RESPECT you work 70 hours your choice I'd get a better paying job. So I don't have to work 70 hours a week RESPECT PEOPLE WE HAVE BECOME SO SPOILED AS AMERICANS WE JUST STOP CARING BLESSINGS
Employee makes a mistake, sure, maybe they did drop the ball. I used to work in customer service, and I tell you. I would not of taken your attitude if you screamed at me or any of my employees that way. You do you bro 🤷♂️
Where I used to work, we had a policy to refuse service to rude and stubborn customers like this, and most people don’t understand that getting this type of service is a privilege. If you treat me like shit i ain’t helping you, sorry.
NEVER...EVER...BUY Walmart Car Battery's, they are for chit. I bought back 5 in 8 months all bad, till they wanted to give me peice of chit #6, I refused. They said your 5yr warrenttee replaces your battery if it goes bad we do not return your money. I said do you see all these receipts for replaced batteries,I refuse... I am not returning my 5th peice of chit for you to give me peice of chit #6. They finally gave me a store credit.
This costumer is 100% correct!! Employees are always going go here, now go there, let me find some else to help you, this line is the wrong line. F all that and all the nonsense. Costumer service!!
I understand the customers point of view, but at the same time, instead of getting mad at the employee going off on him, he could have said “Hey, you gave me the wrong information, I’m a little frustrated, may I speak to your supervisor?” The employee did get a little snotty, but at the same time, think of it.. He deals with people like this on a daily basis, and I myself, use to work for Walmart, and I have had my share of some rude customer. For everyone that commented on this, let me ask you this. Let’s say this employee clocked out, he sees this annoying customer outside of work, let’s say the employee goes up to him, mind you he’s off the clock, and he confronts the customer that berated him at work, what’s the customer gonna do? What’s Walmart gonna do? Once an employee is off the clock, though it is highly not recommended, they can confront somebody outside of work, and basically tell the that irate customers out themselves and where they should go. I’ve done it before,”. I’ve seen this lady outside of work, that decided to harass me while I was on the job in Walmart, record me, and call me a faggot, and told me that she’d beat my ass,. But, funny thing is, I see this bitch at Mcdonalds a mile down the street the very next day, this bitch looks at me, and quickly turns away... You know why?? Because she knows that I am not at work and she knows that in public I’m not going to put up with her bullshit. I confronted her, and I’m not gonna lie, I Punched her, and called her a few derogatory names. Never saw her at Walmart ever again.,As soon as the employee is clocked out, when he is outside of work, and he sees this man, there is no “Customer employee relationship”. They are just two strangers on the street. So, whoever this is, don’t be surprised if this man sees you outside of work, and you end up getting your ass whooped.
Rightly said. I from UK and work in retail too and we used to have this rude customer come in all the time argue with us and say customer is always right and she pays us wages. Guess what? The woman works at a hospital near my house. My late mum (we lost her this year on April 15) had and appointment and I went with her. I saw that garbage woman working in hospital and she tried avoiding me but couldn't as she is a hospital worker(public service worker so in UK she is public servant) and her other colleague was busy. When she came out she was all smiley and professional. I didn't say anything than. What happened she arrived my mum in an hour late than her booked time we waiting for long time and doctor didn't call. After another colleague came back to front desk and I went to her to check why so late. She told me we were late I asked her how do my mum arrived on time. Lucky a patient waiting second time after seeing doctor was there and witnessed me registering my mum and worker asked who arrived my mum in I pointed to the other woman. Immediately she apologized and said she booked my mum an hour late after hearing this I was fuming and I confronted that btch woman about her incompetence and she should be working in hospital with public..I shouted at her like she does at my workplace and complained about her. I said to her I am the member of the public even at work but you are working for hospital public service so you get paid by us and we pay you your wages. She shutted up immediately as she was trying to defend herself and I told her to do her job properly. I complained to her manager and as on her and manager lanyard had full details of her and manager like full name, health service employee number and department I took it up with national health service complaints department by email who got back to me saying she has been dealt with. Not sure she there still because I don't go to that hospital anymore and also I don't see her horrible face at shop again after that incident.
People that don’t work there , telling people that do how to do their job , if you know so much , you should be running that store , today’s retail business gives very little training , they used to give 40 to 45 hours to train , now they’re lucky to get a day , not fair to the customer , or the employee
My Auto Electric instructor once told me that people should never buy any electrical parts at any Auto part store and should the OEM parts from original dealership unless you wanna replace the parts every few year. And it's true what he said
Why do we treat each other like this? Everyone in the world is just so angry all the time. This is just so sad And im suppose ti believe when this world has a crisis we are going to help our fellow men out.
Wal-Mart sold me dead batteries and when I brought them back for exchange they told me to get it out if the store it's hazardous ! They made me so mad ! Do not buy from them.
Damn that manager sucks!!! I’m sorry for that old man employee he obviously doesn’t have your back when it comes to dealing with assholes like those! The crazy customer is already going off on him yelling and shit, and then the manager tells the employee in front of everyone to do his job! Thats so unprofessional! I would’ve quit right there and then!
I used to do Customer Service about 10 years ago. Battery is returned there.. and there are steps that have to be taken. Not sure why these employees were so un-knowledgeable. Many batteries also have VERY GOOD warranties.. If you have a new guy or if you're the guy that doesn't know what he's doing.. pass it on. Don't waste a customer's time. Also, no, a customer is not always right but you're not always right, either. The other employees are purely there to watch it as entertainment, haha. I work at a hospital now so I deal with 10x worse than this.. so it's funny when people hype about people complaining loudly in retail, lol. I side with the customer on this one.
Having worked at Wal-mart, no, the customer is not always right, but if you value your job, you have to treat them like they are... and in this case the Employee was wrong, and did not know his job.
I was a manager at walmart for 8 years on overnight and we did returns on car batteries up front i also just about a month did one at the front end of the store so it can be done if they know what they are doing
It's a federal law that if you sell auto batteries,You must take them back for recycling.It keeps them from the landfills.You don't even have to have a receipt. The label on the battery has the scan code of where it was PURCHASED.
I also had this problem at the Bentonville, Arkansas store. The battery was bad but would not hold a charge. Wal-Mart said policy was to not replace the battery even though it was a 5 year battery. I took battery to Rogers, Arkansas store and they said battery was bad and gave me a new battery. This was covered up by the department manager so the general office would not hear of this. The general office knows this and their policy is to take your money no matter if the product is good or bad and to hell with the purchaser.
A sealed lead acid battery is far safer than Li-ion/po. I wish they continued to refine that tech than putting a little bomb inside every modern device.
they should have called the cops on him and had them come and maybe put a lot respect in this guy for his actions and not helped him until he could act right in the store there is a law in this country that says that us as retel workers can refuse service to anyone for an reason that needs to used a bit more and people will act right
I'd straight be ashamed to post a video of myself throwing a temper tantrum on some store employee like that. What a baby
Obviously the employee is going to argue back if you're screaming like you're crazy
Actually NO! I've worked retail as a sales person, my job did not include calming irate customers. I had to deal with them for short periods and I did the same thing each time a customer got in my face. I pointed to the manager's office door and said, "If you have a complaint, there is the manager."
I use to work for retail stores from many of years. A lot of customers come in with an attitude. As workers we take a lot of abuse from customers.
For almost no pay too, that’s why they stay under staffed no one wants to work in that environment. I found much better job 50% less work and almost double pay.
Lol when the employee is rude back and the customer gets even more angry .. don’t dish it if y’all can’t take it.. respect is respect and goes both ways.. customer is not always correct.🤷🏼♀️🤦🏼♀️
Respect is somthing earned not given it’s called having a backbone. If you come at me that way im going to treat you how you treat me.
One of the requirements of working for Walmart is being an AZZ hole. Only way u get hired. I called corporate to complain about one in calling again about the same person.
@@halharris2317 I was nice at walmart and that's exactly why I got ran over by customers and management. I hope walmart burns the fuck down so people like you can have an actual reason to bitch and moan
Everyone has to remember that Walmart employees aren't trained very well. I have worked there three months and never work at the same area each day. Also, there are too many Walmart employees telling new employees conflicting information.
Retail stores change staff almost every week, but gee I wonder why.
@@dustind.291 That's their problem.
Agreed
These workers don't deserve to be shouted at. Their doing their jobs . Take it up with manager and do it with respect
@goduskychris Chris Godusky corporate walmart does, not the employees of walmart....this old guy had nutn to do with any of that
@goduskychris Chris Godusky pretty sure all retail jobs are like that
70 hours per week currently at Walmart buying a cheap battery
😂😂😂
What other battery will you get a 5yr warranty?
😂😂😂😂😂😂
😂😂😂😂
One thing more irritating than being a Walmart shopper is having to work there. How about some empathy.
"Entitled customer acts like a little bitch" better video title.
the look on this old man hurts my heart
He's yelling at the older guy because he's impatient and seemed stressed maybe cut back on the 70hrs per week.😂😂
Sounds like to me, he doesn’t like doing his job either if he’s crying about him working. I work 70 hours a week too so what. That’s America
@@dustind.291 Agreed
Sounds like to me he didnt like getting the runarounds from the employee i wouldnt either!!!!!!!!
@@MRTLEW01That I can understand as well but he was annoying 😂😂😂 but I definitely get it
😂😂😂😂
Customers who feel “entitled” is the reason customer service is short staffed. No one wants to be treated like this and all us employees are allowed to do is smile and act like nothing is wrong. Meanwhile, if the customer doesn’t get what they want. They throw a tantrum. Hate to break it to you but the “customer” is not always right. They’re just never happy because they want everything “their” way. We have happy customers than we have “entitled” customers. If you work in customer service than you understand.
This dude said he works 70hrs...still cant afford a battery from auto zone
😂😂😂
He’s probably a cheapskate
😂😂😂😂
I get my batteries from Auto Zone. O'Reilly's is another option.
He's really making the situation bigger than what it needs to be
Really did u watch the video? Dude he held back if anything
Respect is earned not given, you treat others how you are treated you don’t let anyone punk you out and you stand your ground. You deserve the same respect you are asked that’s how it was raised. If you come at me disrespectful don’t expect me to treat you any different.
I found the guy recording to sound really annoying. 🤦
I'm sure he's not that important that he can't wait 20 minutes to get an exchange
I work as customer service in a call center if some customer acting like that....its easier to get rid of them
So the employee made a mistake. He might be new. So let’s scream, make a scene, and treat the guy like dirt. I work in retail and see this behavior often. Like I said guy could be new or maybe not sufficient training. You don’t know! Why can’t people be upset yet still be respectful and treat each other with some dignity. This is not the end of the world but yet many people encounter a negative experience and act like it taking others down with them. And the videotaping is uncalled for. Putting the guy out here like this. There’s just no need.
@Alex Howe You are not better than anyone. Neither am I. We are all equal. By your comment, you present yourself as lacking understanding/compassion for another human being, cruel, arrogant, and you cannot spell. You need to grow up so that you can function as a well balanced human being.
@@db2888 How is your comment even relevant? You clearly can't comprehend very well😂
@@nuclearimbecile7674 My comment made sense as it was regarding the interaction from the video.
Yea that whole "customer is always right" bullshit is fuckin fake
“You slid right into that category my friend” 😂😂😂😂😂
Damn I would never survive as an employee in Retail America, Is ruthless, Employee made an honest mistake and gets slammed! Dayum
He got slammed because he argued with the customer , its not an honest mistake when you lie to a customer , but , he shouldn't carry all the blame , his manager failed at training him in correct procedure , which involves not arguing with customers . fwm
Seems more like he was just being lazy than making an honest mistake. This particular customer seems fairly justified in being pissed off in this situation.
@@mikeevans7560 fck the customer....u try dealing with aholes all day and see how u feel bout the customer then
@@mikeevans7560 and of course he argued when dude just started yelling...I would had too...show me respect and ill help u anyway I can, u wanna be a azzhole and start yelling then screw u
Petr Simi dude I spent two years of working at Walmart and the customers were the worst
I worked at Walmart this is the kind of behavior customer would have when stuff wasn’t done their way. In my opinion the customer is NOT always right, customer sometimes just wants to be an a-hole to get stuff for free😒
You shouldn't have been that confrontational. You were causing unnessesary drama.
Sometimes when your frustrated Walmart employees will highlight the frustration and basically get you to react
Selling bad batteries at Wal-Mart...why didn't you buy,on at Autozone? Mr 70 hrs a week
Hahaha. “Mr. 70 hours a week” 😂
I know right. With all that overtime pay, he should be able to afford to buy a battery from Auto Zone, Pep Boys, or plenty of other places besides Walmart.
Yeah, just going in Wal-Mart, you kill a lot of time. If he is rush for time, go to a less busy place to buy a battery.
Because he works hard for his money
Autozone is over priced. He works hard for his money and he has other priorities.. Your comment wasn’t funny.
Bill made this video worth watching Bill stood his ground with the customer and the manger I like Bill
Idont dont give the man the runarounds
The customer loses his temper with me I don’t have to serve them. I just walk away and call security and the manager
Walmart is NOT the place to buy a car battery or to get your car serviced!... That’s why there are service centers like Firestone. I bought my battery at Firestone and get my car serviced at the dealer (even though I have to pay a little extra, they KNOW my car). You pay for cheap service, you get cheap service!
As a former Walmart associate, I worked everywhere in the store. I also worked the service desk, and put up with customers who would go off on you. Even if you call a CSM, there still will be the time you have to wait until they get there. I also bought a car battery there. I do not go to Firestone for anything. Firestone installs inferior after market parts, and does not stand behind their work. I have been there. Firestone caused $4000.00 worth of damage to my vehicle, and most of the work had to be done again. I use Goodyear.
@@ericknoblauch9195 I don’t go to Firestone anymore. That post is 4 years old and I now drive a hybrid car so I don’t have to shop for a battery. I lease my cars now so I get a new car every 3 years. Yes, Firestone tried to rip me off too and that’s why I stopped going there.
Once foul language is used. Goodbye
You probably haven't worked a day in your life. Throwing a hissy fit for something so small. You're the type of person everyone in retail hates
J E Right. 70 hours a week, and don’t have time to “deal” with their employee, but makes a 5 minute video about THIER employee.
I agree
James Smith i had put 2years in a walmart and never will again i dont even shop there because they are ripping people on prices that people think are so cheap and do random receipt checks at the door that are not leagal in the first place becsuse target and many more dont do this.so dont be a pussy and boycot walmart like a true anerican would🤟
Then I am too , you get back what you give . I once worked at a place that had a sign in back saying , rule#1 , the customer is always right , rule #2 if customer is not right , rule #1 applies .
@@jamescooper9608 all the while he was making the vid , he was making a transaction , he already had to be there , it didn't cost him any unnecessary time .
if you get an attitude with people then don't be surprised when they don't want to help you. like the old saying goes you catch more bees with honey than you do with vinegar.
You dont catch bees with honey. Bees make honey. They have lots of honey already. Why would a bee fall into a trap that has honey as bait. The bee would just say "hmmm, look at that dirty honey just laying there all covered in flies. What a waste. I have nice clean honey in the cupboard at home. I think i will go home now and make some more honey".
fuck that
yeah the guy recording is a fucktard.
tempo1889 The guy was irate for a reason he was getting the run-around from yet another unknowledgeable Walmart employee. Customers shouldn't have to kiss ass. Most people work hard for their money and expect a little service for it.
stan eagles fucking "Nice"😂😂😂
Why are u buying a car battery from Wal-Mart anyway??? Go to AutoZone!
Cuz walmart has a free replacement if it goes bad within a few years. I've bought several cars with walmart batteries and got them replaced free.
And it's cheaper dumass
Get in The Zone! AutoZone!!
Do you need a battery would it be with an automatic or manual transmission
@@wendijackson8844 so does AutoZone.😒😒
once the swearing starts, that's it for me. I work in a hotel and am always willing to help and listen to guests. once the abusive behavior and swearing starts I completely disengage.
You give an attitude and still expect people to treat you with respect? To get respect you have to give it!! Sooner or later you're going to give an attitude to the wrong person. Just sayin.....
You’re right about that.
I've heard the working conditions at Walmart aren't very good. That employee didn't deserve 2 b talked 2 like that.
This is our new generation, rude young people that “ know it all”. No matter who was in the wrong where is the GRACE? Respect your elders no matter what!
FYI not all of us are like that and there are plenty of your generation that are just as bad if not worse.
Calling it a generational thing is prejudice and ignorant. There are rude and awful people at all ages. You can’t even see the customers face to know how old he is.
Being an elder doesn't entitle you to respect. If you're an ass, I'll call you one, and I don't care about your age, I don't owe you anything. You want respect, give it in return.
Respect is a two-way street
That customer wanted to dump on a guy who made a be MISTAKE! I feel like working at Walmart is punishment enough.
"I'm a customer!" I don't care if you're the President of the United States! Talk to me like that, I wouldn't serve you!
Management treats walmart employees bad, customers treat walmart employees bad. I worked at walmart, there is absolutely no "professional" walmart employee. They provide next to zero training. I had an illness and a major surgery I couldn't do my normal work so I took a job at walmart. Unless you are a manager there chances are you're struggling. The way you were talking to that employee was bullshit. I had a guy talk to me like you were talking one time and I was a fraction of an inch from breaking his neck. You should chill out around the mouth before you cause yourself an injury.
Save money, get pissed. Walmart.
Joseph lol
You're my hero right now
Joseph im dead 😂😂😂😂😂
Nice one 😝
Im stealing this
Be better if the Walmart worker jumped over the counter and kicked this guys ass.
I think those 70 hour work weeks are getting to your head. That doesn't give you a right to be a fucking asshole to the Walmart employees though.
That employee made a mistake then, while verbally assaulted, kept as calm as possible. Retail jobs should advertise "thick skin needed"
Some customers need to realize that some employees do not know about the department they are put in...
Why be a diva and record it?
It's a damn shame that there's people in this world that think it's ok to act like that and speak to someone like that. He should be ashamed of himself.
You're right , he should have been fired .
No matter what the situation is. You don't EVER argue with a goddamn customer!! I'd be surprised if that dude didn't get fired! Cuz he should have!
I kinda feel sorry for Bill. I’ve worked returns at Target and these companies change their policies so darn fast unless you work there every day, and are informed, you won’t know if something has changed etc. I’ve had a customer throw his car keys at me because i couldn’t do his return-no receipt and at that time, Target had a cap. I’ve had a parents at my sons school who we shared a mutual friend with call me an asshole! It’s awful!
Except Bill knew that a manager had to do it since he said "Someone always came back here to do it" so why send a customer somewhere else when you know it can be done there
Only time I've bought a battery at Walmart was half off. I really don't expect respect from anyone that works there , they barely get paid enough to live. Always calmly ask for the manager at customer service before causing a scene.
The real question is what went on before the camera was on? This is a prime example of how not to act in public. I was raised different myself.
A simple solution…I walk away and let a manager handle nasty customers because I don’t get paid to put up with customers acting like children.
First let me say I worked for Walmart for four years.....the associate basically lied when he told the customer that it couldnt be done back there.. he knew HE couldnt do it, he admitted that someone back there usually did it, just not him.....Walmart is the real cause of the customers irritation by having an employee not fully trained for the job.... they are also the cause of the associate's attitude and willingness to lie to the customer, because he ain't getting paid enough to deal with this crap..... Walmart doesn't care about their employees or their customers... because employees are a dime a dozen and the customers don't have a lot of choice as to wether to shop at Walmart or not, because they have run a lot of their competition out of business...
The customer was still a jerk though.
Ugh I hate walmart workers honestly. Always acting like they dont know shit or "oh let me get someone"
I totally agree with you
And i seen how those managers came out the woolwork to handle the situation.
WalMart needs to improve in making it easy for the employees.
So glad we don't have Walmarts in Australia! The disgusting people they have to put up with is unbelievable. Nobody should have to put up with rude customers who scream at them because they believe they are entitled to do so!
The employee made a mistake. There is no need to shout and holler like a mad man. He apologized to the customer. That should be the end of it.
Well as Walmart employees they should have known to call a manager to do the transaction. Walmart is so bad about crap like this all the time! He could have maybe handled it in a better manner but I can relate on why he was upset.
Can a worker get fired because of that
" He's a professional " lol
I work at Walmart and used car batteries can be exchanged, IF they aren’t actively leaking.
But the way this customer went about trying to get it exchanged is likely the reason why the employees at this Walmart refused to offer customer service to him.
us walmart employees dont get bad hours and always putting on a fake happy kind act for customers everyday to get disrespected, you can tell when someone has never been in a customer service job lol
I worked for Wal-Mart for 22 and a half years and I had my share of dealing with assholes and there were many times where I had to put my foot down but I was respectful about it. I mean what is this A customer treats you like garbage and you are supposed to keep your mouth shut and take it? BULL SHIT! I tell them were done walk away and let the MGR deal with it!
Manager handled it well. Reduced the conflict and satisfied the customer.
Personally I would have been upset too. You slep a 40-lb battery from your car to the automotive desk, then, automotive has you slep it all the way up to the front main desk. They tell you can't you it can't be done up there, it's hazardous material so you have to lug the 40-lb battery all the way back to Automotive again. And they don't expect you to be upset? I'd be so hot, you would be able to fry an egg on my head!
BIG John F Should get a cart next time then.
Christian Walker the man in the video probably did use the cart, I know I certainly would have . The point is, that the man at the counter sent him to the front desk with the battery, because HE didn't know how to do the return. Instead, he should have gotten someone down there who did rather than sending the customer to the front desk.
Customers are supposed to bring batteries to automotive. Automotive signs off on the receipt and sends the customer to the service desk so they can do the return.
Brandon Williams why the employee did not apologise to the customer? Maybe he never worked in Automotive before. Where were is customer service manners. Wall-mart send him to retrain.
Or you could use a shopping cart like an intelligent person.
Wow that manager is so wrong!!! Never talk down to an associate infront of a customer. Bill is right. He could have walked away when dude called him an asshole.
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As someone that works for walmart, this situation could have been handled so much better. Personally, I'd fire the guy behind the counter. He should have called a manager immediately. And apologized for misinforming the customer. Don't argue.
Dustin McKenzie the customer was disrespectful
Shara, don't be a tool. This is retail and the customer was told in order to exchange the battery, he needed to do something specific. When he went to do that very thing he was told by store management, the idiot behind the counter tried to argue with him that he was not correct.
The employee was a tool who did not have the capability to do his job and when he lacked the ability to do his job, argued with the customer, instead of calling management over for help.
Which would have been the correct damn course of action.
Dustin McKenzie I don't agree, you don't fire someone for doing what they have been told to do, and I really don't believe you work for Walmart except maybe pushing the carts around
"I don't agree, you don't fire someone for doing what they have been told to do."
Except for the fact I doubt he was told to lie to the customer. I also sincerely doubt that he was told to argue with the customer once the customer discovers his lie.
Listen to the beginning again...
The man behind automotive counter sent him to the front of the store, so he could wait 20 minutes, only to be sent to the back of the store, where batteries have to be returned.
Batteries have to be handled a certain way, due to federal rules and regulations/laws. They are a hazardous material due to both the acid and the lead and they can not be disposed of.
They have to be packed in a certain way and labeled correctly, before they can be shipped out. Paperwork has to be filled out for the transporting truck driver who takes that load.
I work at a wal mart customer service desk it is POLICY the return be done in automotive so that the battery can be tested, being as if it's not a bad battery, they can tell the customer of a bigger problem, and that way the battery can be recycled properly
This how you should handle customer service don't argue with the customer, if he has the receipt that's all u need. Glad you handle the situation professionally.
The employee isn't the problem, it's the customer. If the customer had a problem then he should have talked to the manager in a polite fashion.
And they say customers are always right🤣🤣🤣🤣
As a Walmart employee who has worked service desk I know nothing about batteries but I do know we can give the core fee back but we can’t return a battery up there
Wal-Mart brings out the worst in people nuff said
I can understand the guys frustration but it is an osha issue meaning it had to be done in the automotive dept guy admitted but no you don't have the rite to yell at people there's this little thing that we as Americans have lost called RESPECT you work 70 hours your choice I'd get a better paying job. So I don't have to work 70 hours a week RESPECT PEOPLE WE HAVE BECOME SO SPOILED AS AMERICANS WE JUST STOP CARING BLESSINGS
💯💯💯
Screw that customer. I would have told him to go buy a new battery at Autozone
The dude filming is a drama Queen!
Employee makes a mistake, sure, maybe they did drop the ball. I used to work in customer service, and I tell you. I would not of taken your attitude if you screamed at me or any of my employees that way. You do you bro 🤷♂️
Where I used to work, we had a policy to refuse service to rude and stubborn customers like this, and most people don’t understand that getting this type of service is a privilege. If you treat me like shit i ain’t helping you, sorry.
NEVER...EVER...BUY Walmart Car Battery's, they are for chit. I bought back 5 in 8 months all bad, till they wanted to give me peice of chit #6, I refused. They said your 5yr warrenttee replaces your battery if it goes bad we do not return your money. I said do you see all these receipts for replaced batteries,I refuse... I am not returning my 5th peice of chit for you to give me peice of chit #6. They finally gave me a store credit.
This costumer is 100% correct!! Employees are always going go here, now go there, let me find some else to help you, this line is the wrong line. F all that and all the nonsense. Costumer service!!
After the cut off the battery never belong to walmart.. customer is an ass
Customers need to be held accountable for their behavior. Giving attitude is harassment.
I understand the customers point of view, but at the same time, instead of getting mad at the employee going off on him, he could have said “Hey, you gave me the wrong information, I’m a little frustrated, may I speak to your supervisor?” The employee did get a little snotty, but at the same time, think of it.. He deals with people like this on a daily basis, and I myself, use to work for Walmart, and I have had my share of some rude customer. For everyone that commented on this, let me ask you this. Let’s say this employee clocked out, he sees this annoying customer outside of work, let’s say the employee goes up to him, mind you he’s off the clock, and he confronts the customer that berated him at work, what’s the customer gonna do? What’s Walmart gonna do? Once an employee is off the clock, though it is highly not recommended, they can confront somebody outside of work, and basically tell the that irate customers out themselves and where they should go. I’ve done it before,”. I’ve seen this lady outside of work, that decided to harass me while I was on the job in Walmart, record me, and call me a faggot, and told me that she’d beat my ass,. But, funny thing is, I see this bitch at Mcdonalds a mile down the street the very next day, this bitch looks at me, and quickly turns away... You know why?? Because she knows that I am not at work and she knows that in public I’m not going to put up with her bullshit. I confronted her, and I’m not gonna lie, I Punched her, and called her a few derogatory names. Never saw her at Walmart ever again.,As soon as the employee is clocked out, when he is outside of work, and he sees this man, there is no “Customer employee relationship”. They are just two strangers on the street. So, whoever this is, don’t be surprised if this man sees you outside of work, and you end up getting your ass whooped.
Rightly said. I from UK and work in retail too and we used to have this rude customer come in all the time argue with us and say customer is always right and she pays us wages. Guess what? The woman works at a hospital near my house. My late mum (we lost her this year on April 15) had and appointment and I went with her. I saw that garbage woman working in hospital and she tried avoiding me but couldn't as she is a hospital worker(public service worker so in UK she is public servant) and her other colleague was busy. When she came out she was all smiley and professional. I didn't say anything than. What happened she arrived my mum in an hour late than her booked time we waiting for long time and doctor didn't call. After another colleague came back to front desk and I went to her to check why so late. She told me we were late I asked her how do my mum arrived on time. Lucky a patient waiting second time after seeing doctor was there and witnessed me registering my mum and worker asked who arrived my mum in I pointed to the other woman. Immediately she apologized and said she booked my mum an hour late after hearing this I was fuming and I confronted that btch woman about her incompetence and she should be working in hospital with public..I shouted at her like she does at my workplace and complained about her. I said to her I am the member of the public even at work but you are working for hospital public service so you get paid by us and we pay you your wages. She shutted up immediately as she was trying to defend herself and I told her to do her job properly. I complained to her manager and as on her and manager lanyard had full details of her and manager like full name, health service employee number and department I took it up with national health service complaints department by email who got back to me saying she has been dealt with. Not sure she there still because I don't go to that hospital anymore and also I don't see her horrible face at shop again after that incident.
People that don’t work there , telling people that do how to do their job , if you know so much , you should be running that store , today’s retail business gives very little training , they used to give 40 to 45 hours to train , now they’re lucky to get a day , not fair to the customer , or the employee
Your life will get much easier when you realize you do not go to Walmart for good customer service.
My Auto Electric instructor once told me that people should never buy any electrical parts at any Auto part store and should the OEM parts from original dealership unless you wanna replace the parts every few year. And it's true what he said
For fuck sake he works at walmart and u expected knowledgeable people? Thats hilarious.
Customer service be havin you wait dumb long though! Lol
Why do we treat each other like this?
Everyone in the world is just so angry all the time. This is just so sad
And im suppose ti believe when this world has a crisis we are going to help our fellow men out.
Wal-Mart sold me dead batteries and when I brought them back for exchange they told me to get it out if the store it's hazardous ! They made me so mad ! Do not buy from them.
The manager coward up and didn’t do
Shit for Bill just let the dude recording disrespect bill.
If I was Bill and did not need to be there I would have told the MGR Congratulations You just lost an associate and would of punched out and left.
This customer was extra as fuck, regardless smh.
The customer should be right in this business. That employee should be fired.
Customer says he went to auto zone where auto zone said it was dead. Huh, he was at auto zone why then didn't he get a real battery there?
Don't argue,call the police....bad employees are worth a lot to your wallet...
Damn that manager sucks!!! I’m sorry for that old man employee he obviously doesn’t have your back when it comes to dealing with assholes like those! The crazy customer is already going off on him yelling and shit, and then the manager tells the employee in front of everyone to do his job! Thats so unprofessional! I would’ve quit right there and then!
I used to do Customer Service about 10 years ago. Battery is returned there.. and there are steps that have to be taken. Not sure why these employees were so un-knowledgeable. Many batteries also have VERY GOOD warranties.. If you have a new guy or if you're the guy that doesn't know what he's doing.. pass it on. Don't waste a customer's time. Also, no, a customer is not always right but you're not always right, either.
The other employees are purely there to watch it as entertainment, haha.
I work at a hospital now so I deal with 10x worse than this.. so it's funny when people hype about people complaining loudly in retail, lol. I side with the customer on this one.
Having worked at Wal-mart, no, the customer is not always right, but if you value your job, you have to treat them like they are... and in this case the Employee was wrong, and did not know his job.
Need to have a manager in every Department that's in Walmart
Son really thought he was in the right by posting this video😂😂
I was a manager at walmart for 8 years on overnight and we did returns on car batteries up front i also just about a month did one at the front end of the store so it can be done if they know what they are doing
It's a federal law that if you sell auto batteries,You must take them back for recycling.It keeps them from the landfills.You don't even have to have a receipt. The label on the battery has the scan code of where it was PURCHASED.
I also had this problem at the Bentonville, Arkansas store. The battery was bad but would not hold a charge. Wal-Mart said policy was to not replace the battery even though it was a 5 year battery. I took battery to Rogers, Arkansas store and they said battery was bad and gave me a new battery. This was covered up by the department manager so the general office would not hear of this. The general office knows this and their policy is to take your money no matter if the product is good or bad and to hell with the purchaser.
The cashier apologized, but it's too late because he called the customer and asshole.
The customer is an asshole
A sealed lead acid battery is far safer than Li-ion/po. I wish they continued to refine that tech than putting a little bomb inside every modern device.
Never, i repeat never, fuckin call me buddy. I hate that mutha fuckin. Word.
If you had talk to me like you did the Walmart employee. I would had cuss you out. I wouldn’t care if I got fired or hot
Who wants to bet that "Phil" will be rounding up shopping carts in the parking lot tomorrow?
they should have called the cops on him and had them come and maybe put a lot respect in this guy for his actions and not helped him until he could act right in the store there is a law in this country that says that us as retel workers can refuse service to anyone for an reason that needs to used a bit more and people will act right
THE PERSON THAT WORKS FOR WALMART IS AT FAULT ! ! ! HE SHOULD NOT HAVE SEND THE MAN TO THE FRONT . HE LIED TO THE CUSTOMER.