How to Fix Wifi Issues on the Dell XPS 15! (All Models With Killer Cards)
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- Опубликовано: 20 авг 2024
- ➡️ Dell XPS 15 (7590): amzn.to/3f7W8aM
➡️ Intel 9260 Card: amzn.to/2PS8QiA
➡️ T5 Torx Screwdriver: amzn.to/2LFB5xy
I've had my Dell XPS 15 for about 3 weeks now and I love it, but I have had one reoccuring issue. The wifi is not reliable at all. I did some research and this is a very common issue with the Killer Cards that Dell is using in the XPS line.
So rather than fight with Dell Support, I went ahead and purchased the Intel 9260 Wifi Card and T5 Torx Screwdriver to fix it myself. Check out the links below for the items in this video!
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Nice video. One very important step Tyler did not mention is to disconnect battery power before removing old chip and inserting a new one. If you don't disconnect power you can easily fry your wifi chip and other too.
I have tried everything recommended for the past 12 months dealing with this issue. Best solution which works for me is to follow this video and get rid of that crappy Killer card. I have been loyal Dell customer since 1996 but this will be my last Dell laptop. Dell support truly sucks and so does the company.
They kind of all suck though. Only one that is still good is Apple but that's a completely different OS.
Me too, almost a year now and... STILL HAPPENING. NO FIX FOR THIS
@@judepacis I actually bought USB-C connected external card as the WiFi processor on motherboard is welded. My solution is not the best but it does work now. I bought USB WiFi Adapter and multipurpose USB-C adapter to which I can connect this USB WiFi. Also, I totally disabled the WiFi adapter which is on the motherboard via Windows settings.
- www.amazon.com/Adapter-Charging-Ethernet-Compatible-Thunderbolt/dp/B07TVSLDND/ref=sr_1_4?dchild=1&keywords=USB-C+Adapter&qid=1595437727&sr=8-4 (this also supports ethernet cable if you have wired connection available)
- www.amazon.com/TP-Link-wireless-network-Adapter-SoftAP/dp/B008IFXQFU/ref=sr_1_4?dchild=1&keywords=USB-C+wifi+adapter&qid=1595437838&sr=8-4
@@alexandercrush But with Apple you're forced to get soldered SSD and very limited ports.
Thanks! I have been getting around 7 Mbps download speeds on my XPS 15 (9570) on the Killer card and have only been able to connect to my 2.4 GHz wifi, unable to connect to the 5 GHz. After replacing the Killer card with the Intel 9260, I am now able to connect to my 5 GHz wifi and have speeds of 90+ Mbps. Huge improvement! Unbelievable Dell's stock cards are so crappy
I want to purchase the 9260 wifi card for my 9570.. i have 2 questions.. did you swap the wires ( the black and white) and did you have to download any drivers or was it plug and play?
After months of installing, updating, crawling the internet, even calling ISP to find out what is going on I found your video. Bought the card via amazon ASAP - wholly smokes! It finally works, no random packet loss anymore, no connection problems, etc. Even got up to 48Mbs never ever had that before. I have to say your help is more efficient compared with the "I-connect-you-through" Dell slow corporate system. Tx for the video Tyler!
why can't Dell be as helpful eh? lol
This worked perfectly - great tutorial. Nothing dell or windows did helped at all, the killer drivers had disappeared and nothing I did could get my wifi working. As soon as I swapped chips everything started working instantly.
Amazing ! For those interested, XPS 15 9550 on Ubuntu. I've tried to download many drivers, do a lot of stuff, it never worked properly. I just bought the intel wifi card, no need to download any driver, and now it works perfectly. Thank you so much for the video, I would never have thought to physically change the killer card. Love you.
So it worked for your XPS 15 9550?
@@lbird09 yes, perfectly
Thank you! The "killer" card in my wife's Dell has been driving us nuts for years. Used to be "trouble shoot problems" would do the job, but recently it's been going out more, and we've had to uninstall/reinstall drivers. This video gave me the courage to get in and kill the killer card!
I have this same issue Dell G7 gaming laptop (6 mos old) with WiFi randomly dropping or not seeing the network, rebooting a few times to fix. Updated bios and all drivers to latest and greatest, no change. Talked to Dell, it was useless, they did not even troubleshoot. They asked for driver and bios version and promptly told me it was a software issue and it would cost $99 bucks to look at it.
I mentioned that this was stuff reported on the web and they denied it. So disappointed in Dell. I have another Dell laptop with a different non-Killer brand card and no issues.
Thanks for this. Great fix for less than 20 bucks.
What ? 582 videos and 8.9k subscribers keep going man don’t give up never!
Thanks for the encouragement. :) I've had to slow down on the videos lately due to us being in a transition time period in our lives and I don't have a lot of time/space to record. Also I am switching focus from a "tech review channel" to just a general tech and gaming lifestyle channel with the occasional random vlog or two haha
My speed is fine but the wifi keeps disconnecting.
ya thats the problem we all are having, works great when it works. i suggest u buy the intel on on ebay. thankfully there cheap.
i finally get it! Just play with the channel and frequency and it works! Dont let config use automatic
@@eingelvf Hi, how did you change your channel and frequency? Thanks in advance :)
Samuel Yeung on my case my router is a tplink. So could need using ur web browser. Enter to tplinkwifi.net (for tplink archer users) or 192.168.0.1 and fil username and password. If u forget those items, just reset ur router and ocnfig again. Its just on wireless config, right there u can choose ur 5ghz channel and frequency. Use that and watch how much speed u get. And based on that, select the ideal one
Mirela Vlaeva u didnt understand my last answer?
Thank you for this video. Bought a Dell15 xps last week and it would only connect to the wifi for about 10 mins. Did what you said replaced the wifi card with the one you suggested and no issues at all now.
Thank you so much for the video. I've been struggling with Killer Wireless in my XPS13 for months right now, falsely blaming Windows Updates for the connectivity issues.
Right now my WIFI is super-stable and works like a charm.
Flagship laptop and the wifi doesnt even work, wtf dell.
The audio has popping issues too...
It works but sometimes kinda sucks
Can it? I tried quite a few things and nothing works.
Phone Gets 160MB/s My $2000 9750 gets 3.6MB/s on the same network... GARBAGE!!!!!!!!!!!!! WOW
@@gdelaporte Uninstall Maxx Audio software, it worked for me.
This was a great video. It described my problem exactly. Bought a new card from Amazon. Bought a Torx T5 bit from Harbor Freight. It took about 15 min to install the new card. Now I have no dropouts and my speed went from 100 to 175 mbps. Thank You
I’m on my 3rd Dell XPS 15 over the past several years and have had wireless issues with every one of them. Other than the wireless issues, the XPS is a great laptop. I swapped out the wireless card yesterday per this video and the difference is unbelievable. The internet loads so much faster now as does my subscription software. Thank you for this tip it’s going to make a huge difference in my workflow!!!
This worked a treat! It's very disappointing that Dell can take so much money from you and leave you having to fix elements of it's product yourself. I'm in Scotland and it cost me no more than £25 to replace the WiFi card with the recommended tools in this video. Great video, thanks Tyler!
Shame on Dell! Add me to the list of people who actually solved the issue by watching your video. Thank you so much. An incredible service you have provided to our sanity by making this video. Just being spared from having to talk to Dell tech support again was priceless. I had spent hours on the phone with them. They kept insisting that it was a software issue. Ha! $20 later and it's all fixed. It is very telling that over 100,000 have needed to watch this video.
One note, when I was doing this swap the aux connector broke. I thought, I'll just use the gray wire instead, the one you don't hook up to the 9260. After all all three antennas are tuned the same I remember reading somewhere. Anyway with the gray wire hooked up to the aux pin everything works fine, good reception and up to 400Mbps which is as fast as my wifi goes at home. Just in case you break the connector or mess up the aux antenna wire you can substitute the gray wire and it seems to be fine.
I changed the Wifi card using Tyler's instructions and the performance is definitely better.
Awesome tutorial -- a non-techie and I did this just fine! Thanks much!
Clear, concise, and brief: thank you! (You need your own TV show)...
And the beautiful thing about using the Intel 9260NGW is that it likes the Bose QC35II Headphones and the Revolve+. It has been days that I have wasted with updating drivers and firmware on the laptop, headphones, and speakers.
My 9550 (not Killer card found in 9560) had such a terrible wifi card, that wifi/bluetooth wouldn't work while bluetooth was enabled. They would take turns every few seconds cutting out. Bluetooth mice were unusable unless wifi was off...
Disabled bluetooth, and the wifi worked fine, rarely cutting, but still not great... and any bluetooth devices were basically paperweights until I upgraded the shitty wifi card to the Intel 9260
Thank you so much!!! Loved the XPS until I was running into the same issues that you had. Just replaced the Killer Card and now my Download speed even got up!!!
My WiFi connection dropped literally while I was watching the video. Need that Intel card ASAP.
me too!
Great video. I had an issue where the Killer card white wire connector fell apart. A bit of the connector was stuck inside the connector bit attached to the white wire. I couldn't scrape it out but a computer technician charged $30 and did it for me. Is now working just a dandy. Be careful taking the cables off the Killer card.
So interestingly. My XPS 15 had an extra wire attached to the antennas. But when I took of the cables from the old unit one of the connectors broke so I had no choice but to just try to boot with this one lol. But it totally worked! Didn't even have to install new drivers
"Oh my ... Holy smokes!" Your reaction to the new speeds makes me laugh every time I watch this. I've just ordered the wifi card and torx screwdriver for my dell 9570. Wish me luck! ;-) I'll comment back with an update.
haha glad you enjoyed the video! Good luck!
Which wifi card did you buy? And more importantly, how did it go?
the white cable goes with the white connector, the black with the black, if you have grey you can leave that disconnected if new card only has 2 connectors and laptop had 3.
so plugging the wrong way arround will work... but not at its full capacity.
Thank you so much for this video, it was very easy to follow the instructions and my new card works like a charm !
I'm about to try this, because everytime I try to connect to a wifi, my killer wifi bugs out. In fact it bugs out my whole pc..its pretty bad. Was pretty fed up, I even reinstalled windows. I think this may be my end solution, wish me luck man and thanks for the video!
Sure thing! Good luck! It wasn't too hard, it's also a lot easier to do when you aren't trying to record a video haha. My XPS has been doing great ever since I switched mine out, no issues at all now.
Just finished the installation, super easy, and works like a charm, my wifi speed is crazy fast now. Awesome, thanks again for the video
Glad to hear it went well! :)
a big THANK YOU from me Tyler, I have a (not cheap) i7 2019 Dell 15" XPS too, which also randomly switches off it's Wifi, so I am very grateful for your post. THANK YOU THANK YOU THANK YOU!!!!
Happy to help! Honestly I'm shocked that so many people are having this issue yet Dell keeps shipping these things with the Killer cards in them!
The main and aux is the wifi antenna not power. Also its advised to remove and replace the wifi antenna with the card still screwed down as the are extremely easy to break. Don't force anything.
Thank you very much, sir. Worked like a charm, as far as I can tell.
- On another note, that's strike one for the dell xps. I've been a mac person for the last 15 years, and never had to replace shit. This is the first Windows machine I've bought since the early 2000s, and already having to fix shit.
Exactly the same for me..
You are unlucky. I have had XPS for the last 20 years and they used to be amazing machine. This piece of junk is a disgrace of a laptop, and I will never buy a Dell ever again. Making a bad laptop is one thing, but not recognizing it, hanging up on you, putting you on hold for ever and bullshiting you is an other.
@@marcussachse9353 me too..
General suggestion: have a receptacle (coffee cup, tea cup) handy to hold the screws.
It's better than finding them with your bare feet, after they've rolled off the counter/table/desk.
i just did the same thing , i mean the black and white cable connected to position instead of to the color marking lable... which give me a scary BSOD when turn on the power..... luckily i didn;t burn the card or anything.... i then swap the cable and connect them according to the label on the wifi card.... and it works fine. lucky.
Aren't the white and black Main and Aux Cables backwards? The manual says the colors are supposed to be reversed? Have you noticed and adverse affects having them switched around?
where do I download the drivers from and which one I googled it but there are multiple options to download, please put a link
Disconnect the battery before swapping parts!! You can often get away with it, but you are asking for trouble. Possible to fry components that way.
Why not buy the Intel WiFi 6 AX200 card instead?
I think I got the same year same model of Dell XPS 15 as yours. (9570 ? I hope....) I upgraded the ram when purchase in July 2018.
78Mb is what I paid for and I only got like 8 - 12Mbps avg, fan running crazy/ annoying loud most of the time (heats up f***ing 80% of the time when I am using it to work with graphic design applications like Adobes) One time I was trying to enjoy a movie and all I was doing is just open up Google Chrome, nothing more!! aaand also when ever it heats up my mouse cursors jumping around the screen aswell, I tried set the sensitive low/ disable the touch screen function etc... still doesn't help. Bluetooth connections not stable too, my Bose speakers sounds not stable only when it was used with my laptop.
This is my first laptop, I worked hard, saved hard for it and "it" disappointed me a BIG TIME. I would not pay my money toward Dell any more.
sorry I am a bit out of the topic, but your video is very useful! I'm gonna order mines asap for the internet speed, thank you so so much!!
Yea i just started having issues with the killer WiFi card, i thought i was doing something wrong, all of a sudden, it was saying, no network found, then every so often when it did pick up the WiFi,, The WiFi would cut in and out, then i saw this video, yesterday i ordered the intel WIFI Card, going to give it a try, even though i still have warranty on my Laptop, i don't feel like dealing with Dell, then i have to wait,ect, I Build computers so i think i could handle installing a WIFI Card...lol.....I Hope this new WIFI Card works like everyone has been saying....
I have had my xps 9560 for a couple of years with no problem whatsoever until Windows 10 update. I can use the wifi alone with no problem, but if I use it with VPN, it shows blue death screen to no end. I decided to reinstall Windows 10. Ever after a successful re-installation, my xps runs like new again. No problem with anything, not even with wifi/VPN.
fyi for people, r.e. static electricity, if you have a desktop computer you can ground yourself by touching the back of the power supply (the outside of a power supply is grounded). Also hold the chip by its sides when you can, and don't touch anything inside the computer.
Not all laptops can be replaced in the XPS 15 series. The 15 9575 is soldered to the IO board so it not possible on that model.
All these comments is crazy to see considering everything about my XPS 15 is freaking amazing. I've had a lot of different laptops and this is far and away my favorite. My download speed is around 20 mbps and my upload speed is over 100 mbps but either way everything downloads pretty damn quick and my internet connections are always good and stable. This is the quietest laptop i've ever had also. It makes absolutely no noise. Every now and then it'll make a noise that sounds like someone exhaling, but it's hard to even hear. I had 2009 model XPS Studio 13 inch that I loved but I like this one even better and I've had a MSI Stealth 17 inch gaming laptop with all the bells and whistles and this Dell XPS 15 blows it away, no comparison. The fit and finish on this Dell is second to NONE. It's an absolute beautiful laptop and a sight to behold. Maybe mine is a different model number than other users here. Mine is the XPS 7595. Man, I so, so, so happy with this thing.
Lucky you.... u don't happen to work for Dell eh!!?
@Juan Sánchez-Villalobos Ramírez Hell nah...im an xray tech...Still got my Dell XPS and it is still THE SHIT...
Adam Flowers wait till like the rest of us, it starts fuvking up!!
Killer card on my brand new XPS 15 would not even connect to my wireless network. Swapped it out for the Intel AC 9260 card and Wah-Lah - CONNECTED! Thanks.
Mine wouldn't work while bluetooth was enabled. Disabled bluetooth, and the wifi worked, but still not great... and any bluetooth devices were basically paperweights until I upgraded the shitty wifi card
Before you rip out the Killer card, disconnect any bluetooth devices and check your speed. I was connected @ 2.4Ghz to my router and had my PS4 controller connected via Bluetooth, and it was causing interference. Apparently this is a fairly widespread issue, and I'm not the only one to mention the PS4 controller, but others have had issues with BT speakers.The solution was to connect to my router on 5Ghz instead of 2.4ghz. Problem solved.
Thank you, this fixed my xps WiFi connectivity issues immediately!!
I dont know if this going to work, just ordered the card, but if it works I owe you a beer
Bought the wifi card today, fingers crossed!
Same issue here with Killer WLAN. You are 100% right ! It's pure crap in an expensive laptop. Intell Wifi rules !
if you are considering the wifi 6e card replacement being described online and in RUclips it wont work because the killer chip is soddered to the board and looks nothing like the one being shown in any of the videos.
yup, my xps 15 was fine until I started playing a few games on it which heated it up a bit. immediately the wifi started playing up, as in, can hardly connect at all, or say it's connected but it isn't. Graphics card is twitchy when it gets hot too. Battery shit itself after a month. shame, spent alot of money on this piece of junk. I'll be doing this mod soon. Thanks for the video dude.
I just got an xps 15 and I have wired modem internet so I connected with a usbc Rj 45 internet adapter and unfortunately the damn thing won't connect to the internet.
It's 2022 now and do you know if the current Killer chips are any better/ reliable?
What made you choose the inter 9260?
I cannot attach my antenna cables. I'm not sure. I'm not sure how to fix them.
Apparently the WLAN card in my M4800 is a different size.
Killer Wireless Card. Great name, not so great performance. At Home I am always plugged into my Thunderbolt system but I travel a lot for work, I've been dealing with this on the road for years, but this last trip I had connection drops with low speeds when connected more than ever. The last straw was a refusal to pass any data and remain connected while others around me had no problems whatsoever with a relatively close wireless router source plugged into a Cat6 data feed. This is a mission critical Intranet connection, not and Internet connection. Still a wireless data connection however. Not sure if this will be the cure I've been looking for or not but for $16.45, I'll try it out. Drivers already downloaded while I wait for Amazon Prime delivery.
I actually upgraded my pc’s WiFi card with a killer one, the one that you had was their low end models, they have better ones on amazon with wifi6
better ones such as?
That's funny, my laptop came with the 1650ax and it has already dropped the wifi multiple times during me watching the video.
this card is a hunk of shit. I've spent a year of my life now trying to fix this abomination AND NOTHING WORKS!
it's always an astonishing miracle when it goes more than ten seconds without disconnecting. It's actually driving me mad I can't wait to replace it.
mrlolster it’s really luck when it comes to hardware, I saw an improvement with what I had before that card
@@mrlolster2144 Get an external USB wifi adapter, pretty much any will do. I have an old Tenda wifi adapter that gets constant speeds and never drops. PCI Wifi cards are absolute trash even today.
This video was cool and helpful, but it would have been even better if we didn't skip the part about reattaching the 2 power antennae.
The Main power and the auxiliary are actually wifi and BT antenna's. Still a helpful video.
I have a xps 15 9550. It keeps disconnecting from wifi constantly and I gotta keep reconnecting. I never knew it was because dell decided to cheap out on their flagship laptop. So many different problems since I got it new, never buying dell again :/
good man.
You put the cables in the wrong way round 4:36 . The white cable should be the closest to the edge of the computer and the black cable should be plugged in to the other socket, as in 2:28.
Complete waste of time talking to Dell. The latest killer driver for this piece of junk (dated 11/2018) worked for a while and now back to the same exact problem. Thanks for this video, I'm going to do the same. I have been a XPS customer for 20 years. Never again (sound popping issue is still unresolved, blutooth Microsoft mouse drops all the time too).
Never had problems with Intel wifi cards, nothing but problems with Killer and other brands. USB wifi adapters I find work best of all.
Thanks man.
Worked good for me
That only works if you have a Dell XPS 15 that has a WLAN M.2 module. The 9500 (2020 model) its integrated on the system board
Worked great, thanks for the guide.
My laptop straight up can’t see the adapter anymore and says it’s disconnected. The troubleshoot says to plug in Ethernet. I no longer think my laptop knows it has a WiFi card.
Azzy I’m currently having the same problem, any chance you could let me know what fixed it for you?
Give this man a cookie ! Thanks a lot .
Does this work for the Xps 13 as well? Same chip and tools? Thank you so much Tyler! You have a new subscriber ☺️☺️🙌🏼
It should all work the same. Thanks! :)
I have both XPS 9560 and XPS 7590, 9560 was outstanding and 7590 was fascinating as well, for 9560, everything is just works smoothly, while the XPS 7590 have this silly issue with network and audio. I fixed audio issue by reinstalling the driver and this is the second issues kept disturbing me. I wonder what was Dell thinking of putting this unreliable part that has been proved unstable? I paid over 2.5k$ for a single laptop and this device can't even stay online? And how Dell was dealing with the high-end product line which was emphasizing stable and capable?
Super helpful and I am 100% ready to do this. However, the video is now 4 years old - is there a better (but still compatible!) wifi card that you would recommend at this point?
thanks @Tyler Miller .. I do it with success
You don't show how to plug in the connectors. ALL the new PCs have tiny ones that are almost impossible to reconnect
Its 2021 and still with a £2500 XPS 15 they use the Killer wifi and it doesn't work at all... Like everyone else I've tried everything now all I get is the Killer wifi card shows as Error code 10... when you spend this much on a laptop why they can't fit an Intel chip is beyond me - this is the second XPS I've had in the last 5 years that's had this issue, thankfully I didn't pay for it as its a work laptop - but none the less, I brought a Dell laptop for my son for £499 and it has intel wifi and none of these issues, go figure
very helpful......my missus is that.... Gmail and Microsoft store cant open in wifi but open when connected in lan cable......
Does this work for the 9500 model? Ive heard it can’t be replaced? :(
Did you find out?! i just realised i have the 9500 model and i've just bought the freakin intel card.
@@therealyou5824 Yeah, it cant be replaced as the wifi card is soldered on :/.
@@sandupdorje omg WHAT.. so what is the solution for us
@@therealyou5824 I have no idea
@@sandupdorje damn well if u find out let me know lol
Wait why are the main and aux switched..? On the new NIC they switch the label color for main/aux but the one on the left still says main wth?!?
So just disregard the color labels and connect White antenna to "main" and black to "aux" ? So dumb on the manufacture's side
I did this. I need help though. For some reason every time the laptop is restarted, I lose the drivers. We need to reinstall the drivers each reboot. Did I do something wrong?
I am having issues with my adapter constantly losing connection. Since this video is two years old do you still recommend the Intel wifi in the link below?
A question, is there a video on you tube to show you to connect those tiny main and aux connectors to the chip? That was very difficult to do. I actually destroyed the main connector. However, the wifi works fine with just the auxiliary connector in place
I just put some insulation tape around the damaged main connector to prevent a short, and then buttoned up the machine, works fine.
I have bought it and swapped it, but it doesn't help me much, if there is speed boost is very small because I can't see big difference. The option 1 for me is to find better internet provider or option 2 is buy another computer. I'm very disappointed with this PC.
well, mine is a part of the mother board ( Dell xps 9730 2018 )
so im really struggling with this issue
Soldering Iron will solve that
i came back just to say THANKS.. i did everything you said and not only does my wifi work again but it is better than ever cant believe how great my cpu works now thank you thank you thank you
You are welcome!
the cpu upgraded nah bro thats fake
Is there any spare for the conection of the cables to the wifi card? I left my computer with a "speacialist" and they cut off the tip of the aux cable that conects to the wifi card
I'm on the 9570, WiFi was fine, untill I went bto visit my parents.
Crashes their router, so ordered this chip.
Everyone is saying you have to install the intel drivers before but I dont understand how
Download them from the internet.
The problem is, you can't install them afterwards as you won't have wifi without the drivers.
Looking at this in 2020 dealing with a 1650 Killer card in an Alienware R9... it's such trash hardware. Going with an Asus AX3000 as a replacement. Cheers
DL the new drivers to where? If the new device is not installed yet??
I paid 3000Eur for my XPS9750 and both Photoshop and Premiere crash 1min after starting. Some issue with a graphics card and no driver updates, uninstalls or windows updates help. Apparently, it's a thing because a lot of people complaining on forums and Dell together with Adobe hasn't found a solution. So be aware before wasting your money.
Yeah same. Here.
I bought it for Photoshop.. Waste of money
And wifi sucks. I got 1gb and getting 100mb
Hello... i have a Dell XPS 13 L322X, I cant seem to get a driver for the wifi card and USB ports. Please help if you have an idea
I need answear ASAP
What can i do if my snap on connectors are well...fucked up both the cabesl and ont the board...???
Okay so I tried this, and the wifi disconnecting issue is much better than before, but it still happens every now and then (way less than with the Killer card though). Is anyone else having the same issue or know what else to do to fix this?
I like your video but I have not a similar laptop. I have insprion 9300 how do I change network card please advice me
thanks
great video thanks for the help
Hi, first of all, this is a life saver video! Thank you!! Now, I live in Europe and my amazon can provide me only with the vPro version of the intel wireless chip. Is this the same of the non vPro? Will it work the same? What’s the differences?
Awesome Video! BTW, What is the Wi-Fi card format called (i.e Mini PCI-e, etc.)?