The reset button is located on the rear of the control screen. Remove 3 screws on the right rear of the unit to remove the right stove panel. Once you remove the right side panel you will see the reset button on the back of the control screen. Good luck! (This is for the PS130W. ).
getting an e5 error code this year over and over. clean supply and air return vacuumed it all out fresh pellets. still nothing I purchased this stove 8 months ago
The windows on my unit which is the exact one shown in this video. It only takes 8 minutes for the windows to be blackened to the point where we can not see the flame anymore. I bought it for two reasons.. 1 to heat our home. 2 because how beautiful it would be to have a fire and watch it snow, or read a book. It only takes 8 minutes for it to look awful 😖 do you have any advice on how to stop the soot from building so quickly? Thank you in advance.
The flame in the video is much too rich. It will blacken the glass and send unburned pellets into the tank. Adjustment for the burn: 1) Press the wrench for 2 seconds. Beep. 2) Press thumbs up to (S) then use arrows set to 5 3) Press the clock. highlights (F) use arrows to set to 5 This will adjust the exhaust and burn blower. You should see an orange flame dancing very quickly. I had a fire in the waste tank that took hours to go out. I had to unplug and plug it back in. It then said "shutting down"in the screen. A must, to allow the blowers to continue to evacuate the smoke from the fire smoldering.
I have a ps130 I can’t figure out how to connect to wifi ,directions says push the connection button on the back of the display panel Do you have to take it apart
Thank you for your comment. We are sorry to hear that you are having an issue with our unit. Please give us a call at 1-800-251-0001 and one of our Tech Service Reps can help!
On my 60 lbs version you need to - Take the screws on the right side off (2of them) and the door side will swing out like a door. there you will see the button and light on the back of the control panel! it works!
I found the pellet stove app wants 2.4g. And my router is 5g with 2.4g available. But the 2.4 will never show as an available wifi option. I had to do the wifi button on the back of the display to the slower blinking option, then bingo. Hope this helps.
Stay far away from these pellet stoves. I bought a new Medium Pellet stove. The ignitor went out after 2 months of light use. I clean it regularly. I messaged their support and tried to get them to help me get a replacement under warranty. They have never responded to my messages for a week now. They don't stand behind their products and they ignore their call for support.
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The reset button is located on the rear of the control screen. Remove 3 screws on the right rear of the unit to remove the right stove panel. Once you remove the right side panel you will see the reset button on the back of the control screen. Good luck! (This is for the PS130W. ).
getting an e5 error code this year over and over. clean supply and air return vacuumed it all out fresh pellets. still nothing I purchased this stove 8 months ago
Hope all is well. Hope to see you soon my friend. 👍
The windows on my unit which is the exact one shown in this video. It only takes 8 minutes for the windows to be blackened to the point where we can not see the flame anymore. I bought it for two reasons..
1 to heat our home.
2 because how beautiful it would be to have a fire and watch it snow, or read a book. It only takes 8 minutes for it to look awful 😖 do you have any advice on how to stop the soot from building so quickly? Thank you in advance.
I wish my flame looked like that. I can't even get the flame out of the fire pot
Where can I found the Wi-Fi module; I have Grace NB-P15 model
The flame in the video is much too rich. It will blacken the glass and send unburned pellets into the tank. Adjustment for the burn:
1) Press the wrench for 2 seconds. Beep.
2) Press thumbs up to (S) then use arrows set to 5
3) Press the clock. highlights (F) use arrows to set to 5
This will adjust the exhaust and burn blower. You should see an orange flame dancing very quickly.
I had a fire in the waste tank that took hours to go out. I had to unplug and plug it back in. It then said "shutting down"in the screen. A must, to allow the blowers to continue to evacuate the smoke from the fire smoldering.
I have a ps130 I can’t figure out how to connect to wifi ,directions says push the connection button on the back of the display panel
Do you have to take it apart
Thank you for your comment. We are sorry to hear that you are having an issue with our unit. Please give us a call at 1-800-251-0001 and one of our Tech Service Reps can help!
On my 60 lbs version you need to
- Take the screws on the right side off (2of them) and the door side will swing out like a door. there you will see the button and light on the back of the control panel! it works!
I found the pellet stove app wants 2.4g. And my router is 5g with 2.4g available. But the 2.4 will never show as an available wifi option. I had to do the wifi button on the back of the display to the slower blinking option, then bingo. Hope this helps.
Stay far away from these pellet stoves. I bought a new Medium Pellet stove. The ignitor went out after 2 months of light use. I clean it regularly. I messaged their support and tried to get them to help me get a replacement under warranty. They have never responded to my messages for a week now. They don't stand behind their products and they ignore their call for support.