Hey 👋 You can follow the below link, it will give you more better idea on the same 🤓 www.servicenow.com/community/knowledge-management-articles/options-for-importing-external-articles-into-servicenow/ta-p/2673388
Is it also possible to archive an article instead of retiring? I understand the is not on the workflow scope but service now gives this option as well? Thank you for the video
Well as of now I dont think I have heard of something, I checked also in internet and could not find and relevant help yet. I will keep checking and let you know if I find anything 🤓
Hey 👋 For that you have to configure in the service portal. You can follow the link from community - www.servicenow.com/community/developer-forum/how-to-add-sub-categories-in-knowledge-management/m-p/2885063
Hi Swathi, Thanks for asking !! Yes I will upload it later, but till the time you can follow this below link to know more about .. KFT. www.servicenow.com/community/knowledge-managers/knowledge-gap-kft-records-update-status-field-auto-close-based/m-p/345689
Hold on a sec... You are showing an article last updated 8 years ago. This shows that such fields as review date and owner are really necessary, as they ensure proper workflow.
Its very helpful Thank you so much
The pleasure is all mine 🤓..Keep watching and keep learning 👍
Outstanding overview! Thanks for a clear concise review of the major capabilities and features.
The pleasure is all mine 🤓..Keep watching and keep learning 👍
Now I'm your fan ! Thank you !
Haha !! Pleasure is all mine 🤓
It's very helpful. Just want to know how to update the version of the same KB article.
Hey 👋
Sorry for the late reply 😔
Did you able to find the answer?
how can we import an article using import article with proper formatting?
Hey 👋
You can follow the below link, it will give you more better idea on the same 🤓
www.servicenow.com/community/knowledge-management-articles/options-for-importing-external-articles-into-servicenow/ta-p/2673388
Hi Pritham, your videos are easily understandable and very helpful. Keep posting more videos😊.
Thank you so much 😊
Yes.. more videos are coming on the way..😁
👏👏👏👏
Is it also possible to archive an article instead of retiring? I understand the is not on the workflow scope but service now gives this option as well? Thank you for the video
Well as of now I dont think I have heard of something, I checked also in internet and could not find and relevant help yet.
I will keep checking and let you know if I find anything 🤓
How can we showcase the list of articles under the respective categories in Knowledge Homepage?
Hey 👋
For that you have to configure in the service portal.
You can follow the link from community -
www.servicenow.com/community/developer-forum/how-to-add-sub-categories-in-knowledge-management/m-p/2885063
I'm working as a knowledge manager...here there is a module like managed documents in service now...please do a video about knowledge documents
Hey!!
Noted...keep watching and keep learning 👍
Do you have a video where you explain how to extract KB Usage report. This is to find out the KB Link Rate
Hey 👋
No I dont have it now !!
@@techwithpri Okay no stress. Thank You!
Can you please upload kft in knowledge management
Hi Swathi, Thanks for asking !!
Yes I will upload it later, but till the time you can follow this below link to know more about .. KFT.
www.servicenow.com/community/knowledge-managers/knowledge-gap-kft-records-update-status-field-auto-close-based/m-p/345689
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Hey 👋
Sorry for the late reply 😔
Coming soon 🔜
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You can connect me over instagram 🤓
Hold on a sec... You are showing an article last updated 8 years ago. This shows that such fields as review date and owner are really necessary, as they ensure proper workflow.
Hi, the article which i was showing it was OOB from servicenow itself.