Is it also possible to archive an article instead of retiring? I understand the is not on the workflow scope but service now gives this option as well? Thank you for the video
Well as of now I dont think I have heard of something, I checked also in internet and could not find and relevant help yet. I will keep checking and let you know if I find anything 🤓
Hey 👋 For that you have to configure in the service portal. You can follow the link from community - www.servicenow.com/community/developer-forum/how-to-add-sub-categories-in-knowledge-management/m-p/2885063
Hi Swathi, Thanks for asking !! Yes I will upload it later, but till the time you can follow this below link to know more about .. KFT. www.servicenow.com/community/knowledge-managers/knowledge-gap-kft-records-update-status-field-auto-close-based/m-p/345689
Hold on a sec... You are showing an article last updated 8 years ago. This shows that such fields as review date and owner are really necessary, as they ensure proper workflow.
It's very helpful. Just want to know how to update the version of the same KB article.
Hey 👋
Sorry for the late reply 😔
Did you able to find the answer?
Hi Pritham, your videos are easily understandable and very helpful. Keep posting more videos😊.
Thank you so much 😊
Yes.. more videos are coming on the way..😁
Now I'm your fan ! Thank you !
Haha !! Pleasure is all mine 🤓
I'm working as a knowledge manager...here there is a module like managed documents in service now...please do a video about knowledge documents
Hey!!
Noted...keep watching and keep learning 👍
Is it also possible to archive an article instead of retiring? I understand the is not on the workflow scope but service now gives this option as well? Thank you for the video
Well as of now I dont think I have heard of something, I checked also in internet and could not find and relevant help yet.
I will keep checking and let you know if I find anything 🤓
Do you have a video where you explain how to extract KB Usage report. This is to find out the KB Link Rate
Hey 👋
No I dont have it now !!
@@techwithpri Okay no stress. Thank You!
How can we showcase the list of articles under the respective categories in Knowledge Homepage?
Hey 👋
For that you have to configure in the service portal.
You can follow the link from community -
www.servicenow.com/community/developer-forum/how-to-add-sub-categories-in-knowledge-management/m-p/2885063
Can you please upload kft in knowledge management
Hi Swathi, Thanks for asking !!
Yes I will upload it later, but till the time you can follow this below link to know more about .. KFT.
www.servicenow.com/community/knowledge-managers/knowledge-gap-kft-records-update-status-field-auto-close-based/m-p/345689
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Hey 👋
Sorry for the late reply 😔
Coming soon 🔜
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Hold on a sec... You are showing an article last updated 8 years ago. This shows that such fields as review date and owner are really necessary, as they ensure proper workflow.
Hi, the article which i was showing it was OOB from servicenow itself.