hi sir hope your doing well. your teaching is very clearly explained all by point to point thanks for the videos. after impersonate i cant find service operation workspace for david loo. is there any alternative for this
Hi,..because David loo doesn't have proper role for accessing workspace, you can give admin role to David and then try to access workspace it will work.
Hey 👋 Thats a good question. Honestly I do not think you can change the color of any field of workspace. The theme of a specific workspace can be changed for sure for but not any specific field. I will still check further if this is possible.
@@techwithpri I have a story I can make the priority field sorted with colour but number field should me sorted with colour by priority (is there any like I can highlight it by colour if you can that would help me a lot)
Being an assigned person ,write a private note to the end user. After impersonation to the end user when I click on request to view the ticket. I dont find the private note as a end user which the assigned person sent tome as a demo. In your videos it is showing. Did u select pvt note or visible to everyone option to choose?
@@techwithpri yes, in your example the caller is abel tutor snd assigned person is David loo. When David loo write a pvt message Hi abel......etc. and when you impersonate the abel tutor. abel tutor can see the message which david loo wrote. I did the same but when I impersonating abel tutor i didn't find the pvt message which as a david loo wrote.
Hey !! Go to sys_properties table and look for glide.ui.remember.me.default and make the value false, this is the only way to disable the option. Can you please check again and let me know 😄😄
@@techwithpri okay bhai..but I don't there will be questions in csa exam... because I'm preparing for that only...your videos are helping a lot...thank you sooo much...
Hey!! Manager or not means!??..are you talking about custom role name 'manager'. You can use gs.hasRole(''role_name"') to check whether a user has a particular role or not. Let me know for any further help 🤓
12:47 you said: " if i choose comments these are kind of like work notes" AND 12:51 you said: "this work notes private is kind of like additional comments in classic form" this is wrong. work notes (private) is not like additional comments, it is like work notes in classic form and comments are like additional comments
@@techwithpri Hi Pri, I just passed my CSA exams and your videos helped me a lot because they had practical examples instead of just theory. Thanks a lot.
@@Slayer_Momin great buddy . I just completed these videos when can i appear for csa exam is there is any scheduled date or time ? Can you share some information mate? Your reply would help .
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Excellent explanation 👍
Thank you so muchh!!
hi sir hope your doing well. your teaching is very clearly explained all by point to point thanks for the videos.
after impersonate i cant find service operation workspace for david loo. is there any alternative for this
Hi,..because David loo doesn't have proper role for accessing workspace, you can give admin role to David and then try to access workspace it will work.
@@techwithpri yup tq so much sir
You welcome Suma !!
Can we prioritise the ticket by number field with colour I mean high with one medium with 1colours in workspace
Hey 👋
Thats a good question.
Honestly I do not think you can change the color of any field of workspace.
The theme of a specific workspace can be changed for sure for but not any specific field.
I will still check further if this is possible.
@@techwithpri I have a story I can make the priority field sorted with colour but number field should me sorted with colour by priority (is there any like I can highlight it by colour if you can that would help me a lot)
It's OK with priority field by can we make it on number field
Being an assigned person ,write a private note to the end user. After impersonation to the end user when I click on request to view the ticket. I dont find the private note as a end user which the assigned person sent tome as a demo.
In your videos it is showing. Did u select pvt note or visible to everyone option to choose?
Hey !!
I dont think I have added any roles for that ! So you mean the private note which sent to the user as an additional comments right?
@@techwithpri yes, in your example the caller is abel tutor snd assigned person is David loo. When David loo write a pvt message Hi abel......etc. and when you impersonate the abel tutor. abel tutor can see the message which david loo wrote.
I did the same but when I impersonating abel tutor i didn't find the pvt message which as a david loo wrote.
Thats strange as I have not given any additional role for that.
Can you please try with some other user and check, if that works 🤓?
👏👏👏👏
can you tell me about more in employee center?
Hey!!
Soon I will upload a separate video for Employee Center..
Keep watching and keep learning 🤓
Could you please help in how to remove remember me option i tried from system properties >ui properties but still didn't worked.
Hey !!
Go to sys_properties table and look for glide.ui.remember.me.default and make the value false, this is the only way to disable the option.
Can you please check again and let me know 😄😄
Thank you so much
Bhai Visual task board and plug ins ye topic kis video me he...i have finished 37 videos but can't find those yet??
Hey 👋
Yes this is something I am about to post in my playlist.
But the VTB video will come soon in my channel, keep watching and keep learning 👍
@@techwithpri okay bhai..but I don't there will be questions in csa exam... because I'm preparing for that only...your videos are helping a lot...thank you sooo much...
how to find login user is manager or not in servicenow
Hey!!
Manager or not means!??..are you talking about custom role name 'manager'.
You can use gs.hasRole(''role_name"') to check whether a user has a particular role or not.
Let me know for any further help 🤓
12:47 you said: " if i choose comments these are kind of like work notes"
AND
12:51 you said: "this work notes private is kind of like additional comments in classic form"
this is wrong. work notes (private) is not like additional comments, it is like work notes in classic form and comments are like additional comments
Yes you are right, actually i Identified the same few months back, but unable to change after publishing the video 😅😅😅
By the way I hope you are going to give the exam on 25th, did you come to know whether it's still Tokyo by following the old syllabus?
@@techwithpri Hi Pri, I just passed my CSA exams and your videos helped me a lot because they had practical examples instead of just theory. Thanks a lot.
@@Slayer_Momin great buddy . I just completed these videos when can i appear for csa exam is there is any scheduled date or time ? Can you share some information mate? Your reply would help .