WHAT ARE TICKETING BOTS AND CAN WE FINALLY BEAT THEM?! | THE BOTS ACT 2016 | BEAT THE BOTS
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- Опубликовано: 9 июн 2024
- Ticket bots are bad. Don't use them.
Do you know what ticket bots actually do though? And is it possible to even catch these individuals who use ticketing bots?
There are many variations and types of ticket bots out there, but the two main ones I like to discuss are spinners and ticket drop checkers.
Spinner bots are designed to join the queue in mass, and then hold inventory before the bot user decides which seats they want to keep and checkout, and then dump the rest. This artificially shows tickets as out of stock/sold out while they decide which seats they want to keep and dump the rest.
Drop checkers are essentially monitoring ticketing websites not during the on-sales, but any time afterward. They are simply looking for any newly released inventory to become available, and then simply buy it up if it meets their criteria.
While Ticketmaster and other ticketing sites are all working to prevent the use of bots from purchasing inventory and exceeding ticket limits, it is a very difficult fight. In addition, being able to identify who is a bot user vs a normal fan can be very difficult as I'm sure many of you who have purchased tickets in the past have been faced with cancellations through no fault of your own.
The US is attempting to fight ticket bots though, and they passed legislation called The BOTS Act of 2016 (Better Online Ticket Sales Act). Essentially, it became illegal federally to use any kind of system/software to purchase tickets that have limits in place on the number of tickets available, as well as buying tickets from someone who uses these methods.
Before this Act was passed, there was one other large ticket broker who was caught for using ticket bots, Kenneth Lawson from Wiseguys.
Wiseguys was one of (if not the) biggest ticket bot operations in the US during the early 2000s, securing millions of tickets over a 10 year period from 1999 to his eventual capture in 2010 on wire fraud charges. Can learn more about it here:
www.vice.com/en/article/mgxqb...
The FTC also recently (January 2021) charged a group of three companies with violations of the BOTS Act - they had purchased over 150,000 tickets with revenues in excess of 30 million dollars. They were attempting to hide themselves and bypass ticket limits using various types of bots that would create fake names/emails, use multiple credit cards, hid their proxies and other nefarious activities. Can learn more about this case here:
www.ftc.gov/news-events/press...
Bots are bad but I still feel like they are here to stay. This doesn't mean that Ticketmaster and others aren't working to battle back and do what they can to help get tickets into the hands of consumers though. Let me know what you think the future will be like in the comments below!
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Great info about the bots problem. I blame Ticketmaster for the majority of this problem. Primary buyers wonder why it is not used. Make EVERY event on sale limited to in person purchase at the venue box office with a strict 2 or 4 limit. This would get tickets in the hands of local buyers rather than buyers from all over. TM does want to get rid of the internet buyer. A couple of out local venues use this process for huge events and only sell any drop tickets at the box office the day of the show and it always works fine. Sometimes the old ways are still best.
It’s a really interesting problem that i think has largely been driven by convenience. Ticketmaster wants to remove the in person buying experience and allow anyone from anywhere be able to attend a show they put on sale (and also conveniently add on a fee for this opportunity).
For last minute drops that does sound like a good idea - the risk is always the venue not being able to move those tickets and miss out on revenue, or the flip side of event goers who wait for last minute tickets but unfortunately get left out. I haven’t seen it that way out near me (usually all drops go online and available at box office too) but would be curious to see how it works out.
Good video. Why did they wait so long to prosecute, and what can be done to make more prosecutions in the future?
It’s tough to actually build a case against someone like this without having intimate knowledge of the operation. They did their best to stay under the radar for as long as they could before there was public outcry about some of these specific events they mention before anyone would have spent time trying to look into it. Bots in general are also a very powerful tool that can be continuously updated to circumvent any safeguards in place so it’s just inherently hard to track.
In the future, I think more prosecutions will continue to be few and far between just because of the same points mentioned above, and would really only happen if someone were to expose the operation from within. When you sell 50k tickets to a highly popular event with every single person having a different name, address, cc, how is anyone supposed to know if they were actually purchased by a broker, a bot, or a fan?
Good point, I see that it is very hard to catch bots because of their secretive nature, however 1 prosecution after 5 of people waiting seems a little excessive. from the research I’ve done, it seems the enforcement responsibilities may be better left to some other than the FTC (federal trades commission) as price gouging dissent exactly fall within there limits. However, I haven’t found much of an alternative, do you know of any possible federal organizations that could possibly be given the helm?
It almost needs to be managed by an outside party I’d imagine or self-policed by the ticket box offices/services themselves. With margins so high and overhead so low to be able to run an operation like this, it’s really not feasible for a large federally regulated organization to look out for bots as operations can be as small as a single person who is still able to pull in hundreds or thousands of seats.
Hi mate just wondering if you know anyway how I could get a resale ticket on Ticketmaster if they are constantly being bought by bots online
Tickets sold initially from the box office (primary market) are tough to get these days, but stay tuned as I release more videos to help out with it! As fo buying resale tickets, they are available through Ticketmaster via the TM+ feature. Any seats in red are resale seats and will be marked at market prices
I have a question, is it possible if my friend could transfer her tickets to my acc on ticketmaster and once the tickets are transferred to my account, I could request a refund on those tickets? sorry if this has nothing to do with this video!
Hello! Nope, the only person who can request a refund is the original purchase holder. If tickets are transferred to someone else (ie you), you still wouldn’t be able to get the refund since you didn’t originally buy them.
@@thumbsuprun But i purchased the tickets on her acc with my card information on it? So is it still not possible
Doesn’t matter who’s card was used - it’s still tied to the account which it was purchased under. So you’d want the tickets back in the original account and the request the refund
can a go through a concert using apple wallet code?
Yes, If you add your ticket to your Apple wallet, it will work! 😄
Can I use a bot to buy two tickets? Seems like the only way lol
You can beat them! Just takes some planning and a little luck but it can definitely be done. Once you get the hang of finding out where to get in on the initial predates, your odds will increase dramatically. If you’re attempting to buy tickets from a second round presale or even general sale, you’re already too late tbh. Bots aren’t the way to go for tickets, just keep at it and you’ll see your luck change 📚📖🙇🏽♂️
can you see my comment on ur vid from three weeks ago thanks g🙏🏽🙏🏽
Let me know if I responded to the right one! If not I’ll search again :)