Sony | TV Troubleshooting Tips
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- Опубликовано: 30 май 2024
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Hang out with Chris as he walks through a few tips to troubleshoot and fix potential issues with your Sony TV. 
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I would never buy a Sony Bravia, only got the tv last week and this is the second time its gone black screen and cant get it to come on with picture this time.
Am experiencing same sometimes
My Sony Bravia power light blinks but tv picture doesn’t turn on. I’ve done all the troubleshooting correction steps I possibly can. What next?
When we plug in our Sony playstation 1 into the yellow AV (3.5mm jack) with the cable (yellow/white/red cinch to 3.5mmjack), the TV sees the AV input, but with the ps1 turned on, the TV still says "no signal, check connections".
We also tried another av ps1 cable aswell as another cinch to 3.5mm jack.
What could be the problem ?
Sling tv not working when trying to set up tv shortcut button. It says feature not available. Any help on this?
My Bravia 65 inch tv have problems staying connected to my sound bar (Bose 600) and now the s2000 sound bar. Some times I can’t get any sound from the sound bar and other times the sound goes out during watching a program periodically about every few minutes and then come back on. I’m under the suspicion the TV is bad and not the sound bars. I’m open to your help or recommendations.
Hi @waymonwhite6720,
Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA TV! Please make sure that your TV software is updated to the latest version, as it will improve the overall performance of the unit. You can check your TV model at www.sony.com/electronics/support, for software updates.
You can also follow the guide provided on the articles below to help troubleshoot and resolve this audio issue:
www.sony.com/electronics/support/articles/00137387
www.sony.com/electronics/support/articles/00020051
Regards,
Gerson
My sony bravia didn't show setting option , how could i find setting please help me 😢i found so many tutorials but they didn't work , my tv didn't show settings like others , device preferences and some others they have only wifi conectivity please help
Tv has to stay on and stop turning off and on. Second Sony with same issue in the last 4 years. Had to pay for it all to get looked and “repaired” with no help from Sony or product coverage for the faulty tv’s they put out. Worst customer service and even worse product.
how to change the tv region? i just moved...
I bought a sony bravia kdl-55w800c from a neighbor but they lost the remote, I bought my own RMT-TX100U and it isn’t working, it appears as if it was factory reset and I am on a welcome menu prompting me to choose a language and I can’t select anything with the on board controls only change volume or turn the tv off. The remote is on because I can see the inferred light on my phone camera but won’t do anything on the tv. Is there anything I can do to get past this screen
Hi @jamesjelly69,
Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA KDL-55W800C TV! Please follow the guide provided on this link to help troubleshoot and resolve the issue: www.sony.com/electronics/support/articles/00145445.
For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US
Regards,
Gerson.
Can someone please contact me regarding my Sony Bravia problem? The red power light blinks off and on and the picture won’t power in.
Hi @terrilocke6225,
Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony TV! Please follow the guide provided on this link to help troubleshoot and resolve this power issue: www.sony.com/electronics/support/articles/00153674?
If the issue persists, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair
Regards,
Gerson
My tv is now connected to the internet following your instructions. Yay!
I purchased a Sony Bravia and my biggest complant is the Andriod App or Google TV. Poor functionalitly, prone to freeze, not work, and other issues. Hate, the the little hickups in Prime and Netflix and other apps; doesn't happen the Bravia App. I'm in the process of purchasing a ROKU or a Fire TV Stick as I have not had any issues ...Zero hickups or buffering that I have on the Sony. Disapointed as this is an 85" TV and the perfomace is poor as a result of the Google Interface. It's hard wired into the network and I have tried wireless as welll. * The only thing that I can think of that is casuing the issue...is possbibly my firewall preventing personal data from leaking from the TV as I have been hardening privacy of our information in the wake of data being sold in the market place?
Recently purchased my first OLED tv (Sony A95L). The screen looks smudged. I've read that you shouldn't touch it, but instructions for cleaning say used distilled water on a microfiber cloth. How do I apply that cloth to get rid of the smudges without touching the screen???
Hi @user-ye2it7qb2g,
Thank you for contacting Sony support, we're glad to assist you! Please follow the guide provided on this link to clean your Sony A95L TV. Be sure to follow the steps carefully to avoid damage to your TV. www.sony.com/electronics/support/articles/00167099?
Regards,
Gerson
So I wouldn't say I like the Sony A95k with Sony A5000 sound bar and Sony SA Rs5 rear speaker; now, when I use Netflix, the app doesn't reflect the Dolby Atmos icon as on. Only 5.1 icons. Why is this, although it should reflect atmos with the soundbar connected?
Thank you for choosing Sony, we are glad to help with this inquiry. You can watch Netflix in Dolby Atmos audio on select TV shows and movies. Additionally you may need: A Netflix plan that supports streaming in Ultra HD. For more information, you can contact the app developer for assistance.
Regards,
Ivan.
Our issue is with our Sony Bravia OLED TV is we watch Netflix and Hulu alot and it tends to freeze where we can't do anything even turn the TV off without unplugging it from the wall do you have a video that can help me better understand what to do please? Thanks😊
Hi @robertfusselman8108,
Thank you for contacting Sony support, we are sorry for the issue that you're having with your Sony BRAVIA TV. Please make sure that your TV software is updated to the latest version, as it will improve the overall performance of the unit. You can check your TV model at www.sony.com/electronics/support, for new software updates.
You can also follow the guide provided on this link to help troubleshoot and resolve this issue: www.sony.com/electronics/support/articles/00230347
For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US
Regards,
Gerson
My 2022 65in 80k didn't even last 2 yrs back lights are on but NO picture
Hi @chrispeterson4074,
Thank you for contacting Sony support, we apologize for any inconvenience that you've experienced. For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US
Regards,
Gerson.
Hi I’ve had my Bravia 4K for about 3 years now and I turned it on and for some reason it’s stuck on Welcome. Bienvenido.Bienvenue screen. I’ve unplugged everything and started again. I even did a factory reset. What’s wrong? Help
Hi @kmoss4819,
We are sorry for the issue that you're having with your Sony BRAVIA TV! Please follow the guide provided on this link to help troubleshoot and resolve the issue: www.sony.com/electronics/support/articles/00145445
Regards,
Gerson.
Sony Bravia logo not showing only showing google tv is any problem with Sony bravia x64l
Hi @PritamWorldZ,
Greetings, and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/
Regards,
Gerson.
for some reason the pluto tv app wont show picture but when i watch RUclips its fine
Sony Bravia 65 inch 4k WILL NOT exit from safe mode. Have tried EVERYTHING several times. Have had the TV 3 years. It has gone into safe mode on its own before and it has somehow exited with no rhyme nor reason. Ready to ditch this thing. Any suggestions out there??
Hi @timperry3713,
We are sorry for the issue that you're having with your Sony BRAVIA TV! Most issues can be resolved by following troubleshooting steps, please follow the guide provided on this link to help troubleshoot and resolved the issue: www.sony.com/electronics/support/articles/00200862?
If the issue is still unresolved, you may try performing a Factory Data Reset by following the guide provided on this other link: www.sony.com/electronics/support/articles/00159487?
Regards,
Gerson.
my TV guide stopped working on my bravia , it says this function is no longer available, what happened?
No one cares. Every man for himself
@@kaleikaumaka7011 Then why even care to answer with nothing to offer?
I have a sony x950h and it freezes too much and starts to lag more frequently. I hope this works cause I know what I won't be buying anymore if it doesn't.
Hi @Thug1605,
Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA XBR X950H TV! Please make sure that your TV software is updated to the latest version, as it will improve the overall performance of the unit: www.sony.com/electronics/support/lcd-tvs-android-xh95xx_x95xxh-series-55-65-75-/xbr-65x950h/software/00301764
You can also follow the guide provided on this link to help troubleshoot and resolve this issue: www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x950h/articles/00202120
For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US
Regards,
Gerson
The w672g complete movie was not playing. What can I do
Greetings, and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/.
Thanks,
Ivan.
Why is my Sony bravia TV sometimes not showing images. It equally shut down sometimes
Hi @kingsleyoffor6752,
Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA TV! Please make sure that your TV software is updated to the latest version, as it will improve the overall performance of the unit. You can check your TV model at www.sony.com/electronics/support, for software updates.
You can also follow the guide provided on this link to help troubleshoot and resolved the issue: www.sony.com/electronics/support/articles/00200862?
Regards,
Gerson.
my sony a80k only stops working yesterday afternoon?
Hi @HAlID-sf4id,
Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA A80K TV! For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Regards,
Gerson.
@@SonySupportUSA Sony's customer service is already repaired, my TV came back to life thanks to Sony
The most recent Android TV software update absolutely destroyed this TV - Bravia 4K UR3 (A8H).
Functioned beautifully until that software update. Now it freezes, runs slower than a Mac from 1998 and features all manner of ridiculous bugs across all apps.
Hi @SixStringHarmonies,
We are sorry for the issue that you're having with your Sony BRAVIA A8H TV! Please follow the guide provided on this link to help troubleshoot and resolved the issue: www.sony.com/electronics/support/articles/00202125?cpint=spt-tv_triage_00200862_freeze
For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US
Regards,
Gerson.
sony kdl-55ex720 no power....
Sony yall TV's is to expensive to be having all these issues. I have a Samsung Hisense and vizio none of theme has issues and they cost way less.
Trash my Sony tv crashing every time im not happy with the software its like the xperia phones
I remember when i just got the TV it was so bad my remote was not working with it
This should work 100% im wondering if a older person buys the tv its so bad experience
I can't watch yourview. The channes won't tune
After some time I feel slow response
My randomly crashing and frizzing not a great experience
When I turn My tv on the screen have turn all red.
Hi @hemaleite6331,
Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony TV! Your TV may experience a video issue for several reasons, including connection issues, screen adjustments, video source performance, electrical interference, power conditions, and more. This information and the troubleshooting steps are provided to help you identify and resolve the issue you're experiencing: www.sony.com/electronics/support/articles/00032635?
For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US
Regards,
Gerson
This was not helpful at all. You start by asuming I have to learn to plug the tv into the wall… and at the end you recomend a factory reset? Why not admit you have a really bad OS that need som serious reprogramming! My tv is so slow that I cant even scroll. How am I suppose to reach the factory rest button?
no tricks work. Not getting any power from remote or power button under sony logo
Ditto!
Hi @bc7896,
Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony TV. Please follow the guide provided on this link to help troubleshoot and resolve this power issue: www.sony.com/electronics/support/articles/00153674?
For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US
Regards,
Gerson.
Garbage x77l - brand new and freezes everyday - 5 days - time to return
Sony bravia tv really have a faulty components.i really disheart from sony products.shame on sony
If your tv is cycling on and of constantly go into the settings….. if it’s turning on and off you can’t get into settings dum azs
Not helpful
Yet Another thumbs down to this video. 0 instructed works!
Sony x85k not wanting to connect to Internet. Internet is working everywhere else. Can anyone help
Create a separate proxy network at 5ghz. Nothing else on the network. Problems gone for me.
@@redrocklead can you make a Video please to explain further. Thank you.
@@CaliCowboy805 contact your ISP. Every ISP has different routers for traffic. Contact tech support for you provider. It's likely in the FAQs for your provider.
@@CaliCowboy805 So a second (network) appears open ISP one will service all devices. (ISP Network 2) Only the TV connects and only at 5ghz. Find a teen that games. They dial you in
Hi @CaliCowboy805,
Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA X85K TV! Please follow the guide provided on this link to help troubleshoot and resolve the internet issue that you're having: www.sony.com/electronics/support/articles/00151038
For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US
Regards,
Gerson.