BRICKED! Fitbit Charge 5 reboot loop

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  • Опубликовано: 31 дек 2024

Комментарии • 119

  • @billybbob18
    @billybbob18 Год назад +24

    After reading all these comments, im breaking ties with fitbit. Garmin just earned a new customer.

  •  8 месяцев назад +17

    This just happened to me... second fitbit. Any lawyers in here? We should definitely file a class action lawsuit. This is unacceptable.

  • @jaybird210
    @jaybird210 Год назад +9

    just happened to me today... i immediately went to amazon to check my purchase date... Apr 14th 2022... exactly 1year and 4 days... i guess cuz i didn't purchase the extended warranty, their algorithm ran to brick my phone right after the warranty expired... lol
    i liked my charge 5 up to this point, but this will make me think really hard bout buying another fitbit product... :(
    Edit:
    I did call fitbit support in hopes of there being some new fix for the issue, but after tyring a few more things they asked me to try, they looked into my details and confirmed I was still eligible for a replacement (I guess because it is a widely known issue) and they sent me a replacement within a week! Fitbit has amazing support. I was very pleasantly surprised! They have a customer for life now. :)

  • @contentcreations8280
    @contentcreations8280 2 года назад +19

    Same happened to me. I was able to call Fitbit support and get a replacement under warranty. It is bricked. Seems to be a problem with the software. Too bad that Fitbit cannot create a way to reinstall the software, which would seem to solve all of these problems. My Fitbit lasted a little over 6 months.

    • @johnsnyder9065
      @johnsnyder9065 Год назад +1

      Almost same thing...the battery started to run down quickly and now its just on the logo screen only when I place it back on the charger after 11 months. The screen never changes until the battery drains down again. I wish the company could do something to win back the customers of this Fitbit Charge 5.

    • @danmadoorappen6339
      @danmadoorappen6339 3 месяца назад

      Forget about it. What's the point of having a tracker if it freezes while doing your workouts. Move to Samsung. You won't regret it.

  • @Mogsy28uk
    @Mogsy28uk 2 года назад +2

    got mine as birthday gift last week, lasted a day and once it wanted to do its big update, same boot loop, with red circle/white X on screen perm. Sent back to Amazon, got replacement, all good so far, replacement had 60% charge out the box, and i did the update immediately after hooking up the USB cable. Working as expected so far.... 🤞

  • @gibson2antony
    @gibson2antony 3 года назад +5

    I have the same issue .. chatted with the support personnel and nothing .. i just get the logo and off and nothing else ..worked for two months .. horrible ...this being my 4th fitbit.. i should have learned my lessons with my last couple of fitbits.. at least they lasted on a average of 6-8 months .. this beats them all with just two months into the purchase and one morning all i see is the logo.. arrrrg

  • @AliAhmad-wd9qu
    @AliAhmad-wd9qu Год назад +3

    The same problem happened to me. I bought the product eight months ago, and I only wear the watch for one hour while walking. Honestly, the product is beautiful and I liked it a lot, but I think there is a technical defect in the watch. I hope that the defect will be fixed in this beautiful watch, knowing that I have contacted the owners Warranty and as for waitingbug fix

    • @reviewithme9913
      @reviewithme9913 6 месяцев назад

      Honestly I would suggest buying the extra warranty for just $29. It gives you an extra year or two? It’s unfortunate we have to pay extra when we paying up the $160. But even at $160 it isn’t much money compared to the Apple Watch or other competitors as these fitness trackers can be pricey. I think fit bit should focus on quality control and start using reliable chips. I don’t care to pay an extra $50 but give me something that will last me at least 3 - 4 yrs. It’s obvious they are cheating out on hardware and they take the gamble but ultimately we the consumers pay the price when we have the bad look of getting a buggy product.

  • @james0327
    @james0327 Год назад +3

    My fitbit charge 5 behaves like yours, i.e. the non-stop logo loop. I believe that this issue was caused by the automatic firmware update. An old fan since Alta but now is really disappointed with fitbit.

  • @Denigor197
    @Denigor197  3 года назад +2

    Disconnected from charger, it also doesn't boot up then. Occasionally it shows a red circle with a white cross within.

  • @EugeneG916
    @EugeneG916 2 года назад +2

    Same here, both mine and my wifes Charge 5 :( Just about after 1 year of use. No more FitBit for me.

  • @mikepatton5202
    @mikepatton5202 7 месяцев назад +3

    This just happened to me after a nearly two years of it working.

  • @republicnewfie
    @republicnewfie Год назад

    Same boat!!!
    I had 3 Charge 5s two screen LCD bleed out... And one in the forever reboot loop!
    When I contacted support they offered me a discount or a replacement Fitbit charge 5 I chose to get a replacement... I also checked my receipt original purchase I had a 90-day return policy...
    On the very last day of the 90 days I replaced it at place of purchase and had a Fitbit replacement coming in the mail...
    Support give me a 50% discount code 35% for the other on the last two...
    I absolutely love the design of the Charge 5 but my very first one didn't even last 90 days!!!

  • @rictownend
    @rictownend 3 года назад +2

    Same thing happened to me, blue logo, nothing would change. Fitbit have sent me a new one apparently. I have had the product 2 weeks, so, not a great introduction to Fitbit so far

    • @JudeandherPencil
      @JudeandherPencil 2 года назад

      😂out of the box mine didn’t work. Thankfully it’s an easy product to exchange for a new, functional one. I’ve had two other fitbits in the past, they are good products and at least the company stands behind them and helps you when you need it.

  • @blzz42
    @blzz42 11 месяцев назад +1

    I’ll be honest I bought the charge 5 and had it for about a year. Then Fitbit had an update. This caused the issue your describing. Tried getting it solved. No warranty and they basically said buy a new one. Like what? What company does that! They send a update which broke the device I already paid for and they want me to purchase a new one…
    I know this is a bit late, but recently I tried seeing if anyone figured out a solution that might get it working again which led me to this video… but no luck 😂 🤦‍♂️
    You would think this would be grounds for a lawsuit. Like you purchase a product from a company, they send a update that breaks the devices and then tells ya your out of luck unless you have warranty… that’s like Apple updating their phones to intentionally kill your battery and force you to upgrade a new phone. 😂
    It’s a shame too because I actually liked Fitbit and was a customer for over 5 years. 🤦‍♂️

  • @xs_sa1nt
    @xs_sa1nt 3 года назад +2

    Same thing happens to mine, unboxed it, placed on charger and instantly boot looped. Had it out of the box for maybe 10 minutes..

  • @iamdineshdalal
    @iamdineshdalal Год назад +1

    same thing happens to my initial unit and now the replacement unit. Can't do anything as its out of warranty period now. chat support is not helping.

  • @jacobniehaus
    @jacobniehaus 2 года назад +3

    Wow, having this same issue today. :(

  • @ishanthaabeysinghe5769
    @ishanthaabeysinghe5769 2 года назад +1

    Same happened to me, used only for 38days.
    Talked to the fitbit support, their suggestion was to replace the device (very easily, seems like this is a known issue to them), yet they cannot do it, because they cannot provide a replacement to my country of residence. utterly disappointed!!!

  • @JiroCzech
    @JiroCzech 3 года назад +2

    Hi there - I have the same issue. Fitbit sent me a replacement Charge 5 but it’s doing the same thing - continuously getting stuck in the reboot loop. Resolves if I disconnect from my Fitbit account but once I setup it happens again.

  • @planeco
    @planeco 2 года назад +1

    Got two about six months ago.
    Mine no longer swipes left/right.
    Tried resetting from menu and cia USB cable several times each. Nothing changed. No functionality on swipe left/right.
    My partners has bricked, nothing, zip, zilch, Nada...
    Black screen, tried all recommendations for resetting via USB cable.
    It's dead Jim...
    I quite like the software and functionality, when it works. We even bought the Aria weighing scales to synch with it.
    But it would appear that either the software or more likely the hardware has some major flaws.
    Will be avoiding fitbit from now on.
    No experience of other fitness bands or watches, so can't compare, but this is garbage IMHO.

  • @mmcinva
    @mmcinva 2 года назад +2

    similar issue here, except that mine will display the fitbit logo and nothing else. It will vibrate if I press the button on the charging cable, but no activity at all beyond that. Not recognized by bluetooth. Less than 4 months of functionality. Purchased on Amazon March 2022. Time for a fitbit recall.

    • @keantuckee
      @keantuckee 2 года назад

      Had the same problem with my wife's phone. Here is how I resolved it.
      Open the Fitbit app on your phone. See do any updates to the Fitbit. After 10 minutes or so. It was back to working normally.
      Good luck

    • @jacobniehaus
      @jacobniehaus 2 года назад

      @@keantuckee Yeah but that won’t work if the phone can’t find the FitBit … I’m having that issue now

  • @Tanquen
    @Tanquen 3 года назад +1

    Mine worked for some time until last night. There was an update but now it's no screen or the screen where it is trying to update. :(

  • @Martin_Lang_DP
    @Martin_Lang_DP 11 месяцев назад

    Same here! One hour after unpacking. Trying to upgrade. No response on hard reset. Just dead loop!

  • @CanadianFlash
    @CanadianFlash 2 года назад +1

    I’m having the same issue right now and it’s such a pain in the ass

  • @zamboon
    @zamboon 9 месяцев назад +1

    These products are designed to die JUST after the warranty period expires! My Charge 3 and then 5 had the same issues. I give up Google!

  • @robertd6513
    @robertd6513 Год назад

    Had my charge 5 for two years, wore it every day until it went black. I just decided to get the Charge 6.

  • @michaelmacias4528
    @michaelmacias4528 6 месяцев назад +1

    Yeah, same thing with me. I’m done with Fitbit. It should be illegal to sell this kind of product with known issues.

  • @georgfrank_expat
    @georgfrank_expat 2 года назад +1

    Similar problem on mine after June update. First battery started to drain within hours later the display keeps black. Extremely Disappointed😏

  • @melissajoseph7194
    @melissajoseph7194 5 месяцев назад

    Me too and it will not even give me the default screen.. Please let me know if u find a fix

  • @karldobson5961
    @karldobson5961 Год назад

    I had a charge 5 for 13 months the very second the warranty ran out the screen crashed and ECG would not work the water seall fails and once it starts chrashing its chuck away time they are terrible

  • @AzurielMist
    @AzurielMist 6 месяцев назад

    Had this issue with mine, it comes up with a red X in a circle on the screen, resetting just shows the fitbit logo then goes black.
    No green flashing lights on the device sensors...... fitbit won't replace this, as this model was a replacement for my previous one that broke and was in the warranty period.
    I've had this around 1 year and a handful of days before it bricked and won't sync or charge...... firmware issues...

  • @MrMorrison1982
    @MrMorrison1982 7 месяцев назад

    Just happened to me, charge 4.
    Stuck at 100 with a Fitbit logo.
    Managed to power it off and saw the 😊 face.
    Not black screen, vibration if clicked on the button.
    4 years of usage, enjoyed it. But selling to google made me lose trust…

  • @mymoonny
    @mymoonny 11 месяцев назад

    Same thing just happened to me. I was hoping for some good news for a fix.

  • @chriss1672
    @chriss1672 Год назад

    Mine just has the Fitbit logo bricked into it, restarting didn’t work, this is the second one that has failed on me

  • @PhatChin
    @PhatChin Год назад +2

    Mine just bricked itself with the Fitbit logo loop, exactly 5 days after the 1-year warranty expired. My Charge HR and Charge 2 were also bricked in similar fashion. Planned obsolescence is a real thing. *I won't be buying another Fitbit again.*
    EDIT: I spent an hour with Fitbit customer service and they walked through all the steps that have been outlined by everybody, and determined that my device was faulty. Being within roughly a year, they honored the warranty and is sending me a replacement. No, they are not paying me to say this. The guy who helped me was super professional and courteous. They send you an email with an option to either replace your current model (I chose this) or give you 50% discount on any model of your choice. I am satisfied with their service.

  • @TeoKelvin-y9b
    @TeoKelvin-y9b 4 месяца назад

    what the hell for this, i bought fitbit luxe not enough 2 year, show same problem like video then customer service say only one year warranty. This is unacceptable for me , got any soloutions?

  • @reviewithme9913
    @reviewithme9913 6 месяцев назад +1

    Mine has the same boot loop and on top of that it refuses to read my heart rate. The green light doesn’t even go on anymore. This is like a 2 yr old device and should not be acting this way so soon. I’m so disappointed. I had the 4 and never had issues with it. Idk but for $160 I expect to at least get a good 3 yrs or more maybe even 4 out of it. And I used mine very moderately. Idk how it just went bananas so fast.

  • @vanessagutierrez8596
    @vanessagutierrez8596 3 месяца назад

    Happened to me 4 days ago and have been looking for a solution. I've only had it for almost 2 years :(
    So bummed!!!

  • @jessehenry1254
    @jessehenry1254 Год назад +1

    I'm having the same problem I won't buy another one of these pieces of doo doo

  • @stevewoody3990
    @stevewoody3990 11 месяцев назад

    The Fitbit logo froze and I could not reset it after several attempts... Called Fitbit and they sent me a new one!

  • @waiphyothant5083
    @waiphyothant5083 2 года назад

    my fitbit charge 5 also same problem. auto continuously restart until power off or x-red circle on display.

  • @UconnHuskieees
    @UconnHuskieees Год назад

    Mines didn’t work it’s charging can’t see screen reboot won’t work.. making random non stop buzzing/vibrations

  • @TeresaFaulk-q9j
    @TeresaFaulk-q9j Год назад

    My Fitbit has a circle with an x in the center and will not change.

  • @renel.3960
    @renel.3960 Год назад

    OMG same thing happened to me. I got bricked. First i had the Versa a few years ago and that died, got the charge 5 1 year ago, past warranty,. Was troubleshooting with fitbit for 2 days to no avail. They offered me 35 % off a new one but after 2 different ones, I'll pass on that.

  • @nivasa8485
    @nivasa8485 6 месяцев назад

    Same thing has happened to me and it also draining the battery very quickly.

  • @MelindaPrudence
    @MelindaPrudence 3 года назад

    Same issue directly out of the box. Amazon is sending another. Fingers crossed.

  • @ask5578
    @ask5578 6 месяцев назад

    This just happened with my girlfriends Fitbit Charge 5. Pretty much bricked. She had it no more than two years. I was turned off a long time ago because of the subscription you have to pay just to use the full feature, what a rip off!

  • @-7205
    @-7205 Год назад +1

    Had it for a little over a year, noticed it not holding a charge as long, was plugging it in more frequent all of a sudden died on my arm will not take a charge now... says 1% charging will go no further $130 paperweight... this is my second Fitbit I will never buy any of their products again... far as I know they bricked it with a update...
    Hewlett-Packard just did it with their printers not allowing aftermarket print cartridges to be used in them ...

  • @ShawnLor
    @ShawnLor 2 года назад

    Did you ever get this fix? Mine is doing the same thing and I can't find any way to fix it.

    • @Denigor197
      @Denigor197  2 года назад +1

      I didnt get it fixed. It was my first fitbit and I therefore had no loyalty to them or a fitbit history of exercise to keep going. So I chose to return mine for a refund (gotta love Amazon for that) and ent with Garmin. Garmin wast more expensive but rock solid from day one.

    • @random-0
      @random-0 Год назад

      ​@@Denigor197which garmin u got ?

    • @Denigor197
      @Denigor197  Год назад

      @@random-0 Venu2

  • @Franny1232
    @Franny1232 2 года назад

    They are crap. Same happened with mine. Only 6 months old and the assistance from Fitbit was abysmal

  • @MarshaMarsha885
    @MarshaMarsha885 2 года назад

    Same problem. Won’t even try to charge when connected

  • @Ketchup911
    @Ketchup911 9 месяцев назад

    I just got this issue 😢

  • @brianacurrie1792
    @brianacurrie1792 7 месяцев назад

    Just happened to me at the start of a 16 day hiking trip 😭😭😭

  • @biggcrizzle2714
    @biggcrizzle2714 Год назад

    Mine is doing the same thing barely had it about 3 months

  • @izzatsabiq
    @izzatsabiq 2 года назад +2

    i got this problem today

  • @dampradio
    @dampradio Год назад

    Same here. Will ask for a refund.

  • @vi9230
    @vi9230 Год назад

    I will never update my Fitbit ever again the same thing happened to me

  • @mohammadyearuzzaman571
    @mohammadyearuzzaman571 2 года назад

    Happened with me. They replaced mine. Just got the replacement today!

    • @Arnamuco
      @Arnamuco 2 года назад

      Who did you talked?

  • @LD-wk6ky
    @LD-wk6ky Год назад

    Got my charge 5 for Christmas 2021.
    Worked about 3 months then died, this happened 3 times. Fb sent replacements each time. The last replace was last December, and it last till end of May, now doing same as the video here.
    Will never buy from Fitbit again, the product is terrible and customer service sucks.

  • @dkell00
    @dkell00 2 месяца назад

    My Charge 5 has same problem so seems darn suspicious all this happened after google bought fitbit and no longer supporting. No way I'll buy a google watch

  • @kellyloving7664
    @kellyloving7664 2 месяца назад

    Mine done the same after a couple months

  • @TeChNoYmE
    @TeChNoYmE Год назад

    Same happened with me.
    And now I'm being made to pay half the price of device as import duty for a replacement.
    Absolutely useless device and support I must say.

  • @EduardoLopez-zt7op
    @EduardoLopez-zt7op Год назад

    Same here!

  • @thegoldensnitch6312
    @thegoldensnitch6312 7 месяцев назад

    All of their models have this glitch. Absolute garbage. Used my frequent flyer points and still feel like i got ripped off

  • @overproof1460
    @overproof1460 6 месяцев назад

    crap...I was hoping I had missed a troubleshooting step

    • @overproof1460
      @overproof1460 6 месяцев назад

      I contacted Customer Service & after a brief troubleshooting session, they are providing a replacement 😄. Hoping I don't have to do this again next year though

    • @overproof1460
      @overproof1460 6 месяцев назад

      Oh, & it was 12 days away from being 1 year since I got it.

  • @MorrisChiu
    @MorrisChiu Год назад

    I got the same problem today and then I just find the way to fix it. I found that just because the battery is too low so the watch will keep notify you and there must be some bugs here , so the watch will keep reboot again and again. The way to fix it is recharge it till the battery is above the warning line, then the problem will gone.

    • @Denigor197
      @Denigor197  Год назад +1

      I'm happy that this worked for you. However, this is not the same problem. For most of us, including me, the watch battery was completely full when the problem occurred.

    • @MorrisChiu
      @MorrisChiu Год назад

      @@Denigor197 sorry to hear that. One more thing I did was remove the bluetooth connection from my phone.

  • @SudipChoudhuryplus
    @SudipChoudhuryplus Год назад

    Fit bit charge 5 is rubbish.. mine also went into blinking logo mode and no way I can break that loop and get it started. And hopeless customer care.

  • @davidhermann8639
    @davidhermann8639 11 месяцев назад

    Same bullshit here. FITBIT ... never again!!!

  • @pabreu21
    @pabreu21 2 месяца назад

    Same thing happened to me

  • @petercoyotl5192
    @petercoyotl5192 3 месяца назад

    It happened to me today. It is a piece of junk. No more Fitbit junk for me.

  • @lanta-darren
    @lanta-darren Год назад +1

    I've got the exact same infinite loop issue. This is now my third Charge 5 that has died for no reason, just regular daily use. The last one Fitbit support replaced. I won't be buying another.

  • @louiewrafter1353
    @louiewrafter1353 2 года назад

    Just happened to mine aswell

  • @zentaoooi978
    @zentaoooi978 2 года назад

    Had to charge within 6 hrs

  • @AsherSaban
    @AsherSaban 2 месяца назад

    Not impressed with Fitbit 5 . Same happened to me. Overprices crap. Going to buy A Chinese make at least if it breaks costs me a fraction of the price.

  • @csabapenzes4494
    @csabapenzes4494 7 месяцев назад

    Same here. First and last Fitbit devices. It is a crap hardware with the mediocre software.

  • @JOHNAlger-zh3gu
    @JOHNAlger-zh3gu 7 месяцев назад

    We r having same problem they run 200 in America an is worth zero

  • @jfritz6491
    @jfritz6491 10 месяцев назад

    Didn’t work

  • @zentaoooi978
    @zentaoooi978 2 года назад

    Mine died within 6 hours

  • @egyphon
    @egyphon 2 года назад

    Same!

  • @gerryjenner7375
    @gerryjenner7375 Год назад

    Do NOT BUY. A Fitbit. They don’t support it. Only want you to buy new.

  • @Bricks56
    @Bricks56 9 месяцев назад

    Fitbit is not built to last

  • @BrianHanifan
    @BrianHanifan 7 месяцев назад

    I'm bricked :(

  • @MsIcet69
    @MsIcet69 9 месяцев назад

    same issue . waist of money

  • @matk4731
    @matk4731 2 года назад

    I have had 3 since July. It is a pile of junk.

  • @gerryjenner7375
    @gerryjenner7375 Год назад

    DO NOT BUYA FITBIT! Charge 5…no support. Bricked, and useless

  • @gerryjenner7375
    @gerryjenner7375 11 месяцев назад

    Tried again. Battery runs down in hours. Useless. DO NOT BUY FITBIT.

    • @FAMEROB
      @FAMEROB 11 месяцев назад

      mine too

  • @sidainebarker3502
    @sidainebarker3502 8 месяцев назад

    Garbage mine stop working In a month

  • @ninasimone727
    @ninasimone727 10 месяцев назад

    Fitbit ain't shit

  • @gerryjenner7375
    @gerryjenner7375 10 месяцев назад

    Charge 5 still garbage a total ripoff.

  • @MrBreak365
    @MrBreak365 3 года назад +1

    Simple fix. Click the USB button and your manual will show it

    • @Denigor197
      @Denigor197  3 года назад +5

      100% tried and proven that clicking the USB button doesn't help at all when the charge 5 is in this state.

    • @garwood7258
      @garwood7258 2 года назад +1

      Same, mine bricked itself a few hours out of the box and the refurbished one did the same two weeks of usage.

    • @keantuckee
      @keantuckee 2 года назад +1

      Had the same problem with my wife's phone. Here is how I resolved it.
      Open the Fitbit app on your phone. See do any updates to the Fitbit. After 10 minutes or so. It was back to working normally.
      Good luck

    • @abdullah6746
      @abdullah6746 2 года назад

      @@Denigor197 Sorry for the late reply, you should try doing it multiple times (at least 10) while trying to connect to it to your phone , eventually it would finish downloading the firmware update and then it should work just fine.

    • @Denigor197
      @Denigor197  2 года назад +1

      @@abdullah6746 didn't work after about 40 tries. But it's ok, the problem is solved by getting a Garmin watch instead. Far superior system; they clearly test their products properly before going to market.