I’m not sure why I came to an Asus video for Asus support, the troubleshooting from these companies almost never works. It’s incredible how the manufacturers of these know so little about them.
@@YQN2149 Hi, according to your question, may I ask did you encounter any wireless network problem? Have you try the troubleshooting steps according to the video or the FAQ at the description box? Which steps is inoperable? Could you provide your product model and OS version? Thank you.
@@asus_support I regularly encounter network problems (no wi-fi no Bluetooth), audio problems (no sound from jack output or HDMI), the laptop left speakers are dying after only 2 years. Sometimes it tells me the battery is absent, I got the blue screen of death countless times. Your video does not help, I found another video, not by Asus, with different steps that allows me to solve the network problems. But I have to come back every now and then as it keeps failing regularly
Thank you for the good video! I've been having this issue for years. After a reboot, it usually connects to the wifi again, but it's very frustrating when it happens like 8 times on some days. Only complaint: Why is the music so loud? It got so overwhelming, I had to take breaks watching this video, instead of watching it start to finish in one go. Please make sure that the background music stays in the background. This level is extremly stressful for neurodivergent ppl..
8 times a day? I've restarted mine FIFTEEN times today - and it has nothing to do with the BIOS - it doesn't happen on Startup - it can be working fine one minute, then just goes off. Thoroughly p1$$ed off...
@@johnriggs4929 Hi, according to your question, have you make sure that all the driver is at the latest version? Have you try to cross test with other device? Also, could you provide the product model and OS version? Thank you.
@@Nuttoz Hi, may I ask what do you mean update driver automatic? Have you encounter any wireless network problem? Whether there's any problem occur after update the driver? Also, could you provide the product model and OS version? Thank you.
@@asus_support Hello , I have an Asus laptop X541U Windows 10 and the wireless adapter keeps shutting down all the time. It works after network reset and the subsequent laptop reboot but it shuts off again and again. What should I do? Clearly this is a problem that many people have. Where to get the BIOS from? Where to get a new driver for the wireless adapter? Thank you for the answer in advance
Thanks a lot, my wifi driver somehow gave up on me, and I literally tried all the things in the world, reinstalling wifi driver, system recovery, changing settings in registery, but nothing helped Then I tried your solution to reset the network, and it worked!! Thanks a lot
Hi, may I ask what kind of issue you are experiencing? Have you tried any troubleshooting methods to resolve the problem? Could you please provide the product model and a detailed description of the issue you are facing? Thank you.
Hi Asus Suport! I fixed this issue maybe 10 different times in my carrier and mostly this issue come with the X540 series. Im just wanted to say , Bios updates part make sense ! Windows trobuleshooting is a useless joke, I never seen anything it can fix ^^ Most of the time you have to remove/uninstall the windows deafult wifi driver from the device manager, then restart the computer. (This works only if you loosing the wifi connection and it do not want to even try to reconnect, exept you restart the laptop.) Anyway I am happy to see Asus try to help for their custemers!
Hi Péter Pusztai, Thank you for your feedback. The issue and scenario would be different, so we provide the instruction in this video. Hope everything is fine after bios update.
I have this problem constantly where my wifi is completely disabled (no option to reconnect), and sometimes my entire TUF F17 laptop would freeze as well. Super frustrating.
@@asus_support no WiFi icon. The Mediatek MT7921 wifi driver won't appear at all in the Device Manager either. I had to restart my laptop several times for it to work. If there's any proper solution please let me know as it is getting quite frustrating whenever I start my laptop on.
Hi Brian Norwynn, If you have followed the steps in this video but the issue still there, please backup your personal file and send the device to our local service center for further examination. Please visit our official website for contact info of our local service center.
@@briannorwynn it's a problem with asus tuf laptops iam using 2019 version and have the same problem it's so frustrating, also did you find any solution?
@@slimshady7625 Did you follow the instructions in the video? Inclouding run Wireless Diagnosis in MyASUS, update wireless and Bluetooth drivers via Device Manager, reset the network, and so on.
Thanks a lot for this video 😍Wifi feature on my laptop suddenly went missing and while holding shift key I pressed shutdown option and then started it again, now it's showing and working fine
I started a game it fucked up turn off laptop turn back on screen was zoomed in and icons large and no wifi at all doesn't show anything did reset shows but still don't work 3 weeks old
Hi@@drelup3376, Did you follow the instructions in the video to solve the no wifi issue? Please refer to the following link. www.asus.com/support/FAQ/1013049/ If it still does not work, it is recommended that contact the dealer for assistance because you just bought it.
Been having this problem with the wi fi adapter for a couple of months now, the wi fi adapter works whenever it wants to be honest, I have an asus tuf gaming a 15 with intel wi fi card.
Hi, according to your question, may I ask have you make sure that all the driver is at the latest version? Have you try to run Wireless Diagnosis in MyASUS? It is suggest that you can reset network, you can refer to the following link. ttps://www.asus.com/us/support/faq/1015073 Also, could you provide the product mode (for example: FA506IH) and OS version? Thank you.
@@asus_support Hi thanks for answering, yes the WI Fi drivers are up to date and I have tried everything (except for wireless diagnosis in MY ASUS). My product is Asus Tuf Gaming A15 FA506QM and I have windows 11(latest version) however the laptop came with windows 10 when I bought it.
@@gurshaanff Hi, according to your question, have you try the troubleshooting steps according to the video or the FAQ at he description box? What steps you've done to try to troubleshoot? Have you make sure that all the driver is at the latest version? Could you provide your product model and OS version? Thank you.
Users should do the following in addition to steps description in video. 1. Enable aeroplane mode and Disable aeroplane mode. 2. Remove MAC denied devices in wifi modem or router 3. Make sure put WPS password in WiFi device which is available in router. 4. Reinstall WiFi device drivers to windows 10 or 11 OS 5. Install only signed device drivers for respective devices. I have using Windows 11 insider developer preview build number 22454.1000. All devices are working properly
Tried this with my TUF15 laptop. It works…and then the driver disables itself. I tried changing the power setting. Works… then driver disables itself. I tried power cycling the router. Works…then driver disables itself. I’m just at a loss right now. This issue is just pissing me off. I can still connect with my phone, desktop PC, and even my PS4 no problem. I dunno why the laptop is the only thing having so much issue.
If the problem persists, I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.
terrible customer experience that a new $2000 laptop can't connect to the internet over wifi without going to the web on another computer to find answers. totally changes my mind about the studiobook pros.
I bought ROG Strix 2 weeks ago .. and now the wifi device has a problem, even i reset my pc .. never happened in any laptop like this before for my entire 25 years using laptops. Will bring ROG to Service Center tomorrow, and I'm not gonna bother with this upgrading BIOS thing, since it's still in warranty. Now I'm with this old HP laptop to continue my work. This HP never failed me, but its just.... old. Update: ROG Fixed, they reset everything and reinstalled the OS. Its normal now.
If the problem persists, I would suggest you bring back your device to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.
I am new to Windows Asus Rog Laptop Series, May I ask why shift+shutdown worked? what is it? Does it reset settings Preferences? Can you explain it logically so I can assessed when and not to used it? Also does it affects pre same presets such as battery information, color schemes etc? a brief explanation would suffice as I can't find any useful information related on it on good google search. Thank you and have a blessed day.
Hi Exogen Design, That key combination is to perform a "full shutdown". By default, Windows 10 activates a feature called Fast Startup (Hybrid Shutdown) which can shut down and boot your PC faster than Windows 7 or earlier versions of Windows. When you shut down Windows 10, you are actually in partial hibernation. If you prefer to turn off the PC completely, you can use this key combination.
I've asus f15(FX566Li-HN272T), whenever I play csgo it's wifi crashes and disappears and makes my game freeze so I ve tried everything like reseting, network reset, bios,updating drivers, and system diagnosis, so after diagnosis i restart my laptop and now wifi is there and then I start playing csgo it crashes again and wifi disappears i mean wtf is this asus ,everything....but issue is still there...many people on internet have the same issue and they all saying asus wifi is faulty...people saying since they have bought Intel wifi card everything is fine ...my question is why asus u r giving us faulty, cheap, worthless product that is making us tilted ??? SHOULD HAVE GONE FOR MSI HUGE MISTAKE BY CHOOSING ASUS.. ..Asus it's my humble request plz return my money back so I can buy some genuine product
Same issue here,went to service centre all they know is reset but problem is still there ... putting this shitty laptop for sale on eBay ...Asus sucks at making products and their service is below average...i suggest u the same just sell it cause asus don't care
Hi, according to your question, may I ask do you mean once you play CS:GO WIFI will disconnect? Will the WIFI icon disappear too? Have you try to use other WIFI to connect? Is the problem still exist? Could you provide your BIOS/OS version? Thank you.
@@asus_support Firmware- FX506LI.310 OS- windows 10 home single 64 bit. And yes I ve tried other wifi too it still crashes and disappears and then after hard shutdown it appears and sometimes it doesn't appear at all.
Have had no issues until a week ago. Now wifi disconnects randomly while all other devices stay connected jut fine to the same router. Tried re-installing driver, rebooted numerous times. Even tried your shift+power suggestion and yet it still disconnects or totally disappears in the device manager. Very frustrating!
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.
I'm really regret not buying other laptop this is the first & last I buy anything with ASUS thanks for the constant problem u give to your customers. Marketing 5start Laptop? 3 star only pui
Hi mohd izzat, May I ask if you are having any issues with the current use? Is there anything I can help you with? Could you please provide the model name (for example, FA506IH), the BIOS version, and details of the situation?
tried the shift+shutdown and my pc crushed,not sure what i did wrong but now im resetting it. This problem has frustrated me so much,cant even begin to explain how many times i have resetted and reinstalled windows from a bootable media because almost every option did not work or keeps on making it to crush( Asus ViviBook X543M) Whats more frustrating is there is nothing to do with wireless connectivity,no wif option/icon/driver and nothing to do with Bluetooth although an option to add a Bluetooth device is there but when i click it it tells me the device does not contain Bluetooth.
Hi, based on your issue, for the system crashes, it may be hardware issues, driver conflicts, or software problems. It is suggest that you update your drivers, especially graphics, chipset, and networking drivers. For the wifi issue, may I ask have you try to cross test with other device? Did the issue still remain? When did the issue started to occur? Have you make any change or update anything then the issue occur? Thank you.
ASUS G14 Zephyrus laptop keeps losing wifi connections everyday almost. Very frustrating, resetting the bios to default works for 1 or 2 days and then have to reset the bios again to get wifi.
Hi DFFUSE, It is recommended that you not only run Wireless Diagnosis in MyASUS but also select the [Power] icon, then press and hold the [Shift] key on the keyboard as well as select [Shut down] at the same time to turn the computer off completely. Please refer to the following link to the related information. www.asus.com/support/FAQ/1015073
@@jameslove6252 Hi, according to your question, did you encounter any wireless network problem? Have you try the troubleshooting steps according to the video or the FAQ at the description box? Which steps is inoperable? Have you make sure that all the driver is at the latest version? May I ask have you make any changes or update anything then the problem occur? Also, could you provide your product model and OS version? Thank you.
If you have followed the above steps but the issue still persists, we would still recommend sending your laptop for repairs. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.
Guys, I tried every fix I there was and none of them work until I read in rog forums one suggested turning off the myAsus WiFi SmartConnect and can you believe it?! IT WORKED FOR ME!
Hi, based on your issue, may I ask have you try to use wired or wireless connection? Have you try to cross test with other device? Have you make sure that all the driver is at the latest version? When did the issue happens? Have you make any change then the issue occur? Also, could you provide the product model and OS version? Thank you.
@@asus_supporthi, yes I've tried using with wired and other devices. I also checked with the old drivers but nothing worked. My OS version- 10.0.22621 build 22621. System model ASUS TUF F15 FX506LI_FX566LI
Hi, based on your issue, if you have try all the steps according to the video or the FAQ at the description box but the problem still remain. It is suggest that you can visit official repair center for further repair and inspection. You can refer to the following service center location link. www.asus.com/support/service-center-location Thank you.
@Asus Support, I have been having Wifi problems a few months after purchasing the Asus Tuf FX504 series laptop amongst other problems. I have done extensive internet research for solutions but nothing seems to work. I am only able to connect using LAN but that limits the mobility a laptop should provide. Can you assist, please?
Hi Yannick Morgan, Does the laptop cannot search the SSID? or you see the SSID but connection failed? May I have the model name such as FX504GE, the bios version and the wireless driver version? Have you done all the steps in this video including reset system?
Hi@@shreyadama2484, May I ask if you followed the instructions in the video? Inclouding run Wireless Diagnosis in MyASUS, update wireless and Bluetooth drivers via Device Manager, reset the network, and so on. Could you please provide the model name (for example, FA506IH), BIOS version, and details of the situation?
I have an ASUS TUF Gaming F15 FX506HCB-HN143 laptop. After updating Windows 10 and restarting the laptop, it stops seeing the Wi-Fi list. In a $500 Lenovo laptop, everything worked like clockwork, and a $1,500 Asus laptop had constant problems with Wi-Fi.
Hi Taras, May I ask if you followed the instructions in the video? It is recommended that you not only run Wireless Diagnosis in MyASUS but also select the [Power] icon, then press and hold the [Shift] key on the keyboard as well as select [Shut down] at the same time to turn the computer off completely.
@@asus_support Hi Asus support. Yes, I followed the instructions, “diagnosing problems” and a combination of several shutdowns and reboots of the laptop helps to solve the problem. Usually it takes me from 10 minutes to 1 hour to solve a problem with Wi-Fi. It is very infuriating when you need to quickly turn on the laptop and start working, but instead I spend a lot of time solving this problem. I also see that not only I have such a problem with ASUS TUF Gaming F15 FX506HCB-HN143 , but also other users.
@@taras8068 Since you updated Windows, please try not only rebooting but also "turning the computer off completely," as well as updating the wireless and Bluetooth drivers through Device Manager.
@@fuyu4546 Hello, on my laptop the problem is solved by multiple "diagnostics of problems" of the network, then by turning off the laptop completely, and after turning it on, a series of reboots using "diagnostics of network problems". All this takes from 10 minutes to 1 hour, each time in different ways. I installed the latest wi-fi driver from the asus website, but this also does not help.
Hello, in my case, the wifi will randomly disconnect and then disappear from the tray as well as device manager, as if it's not available physically. After several restarts, it will show again but will soon disappear again in a minute or an hour
Hi Chilub Mountain, Have you tried to diagnose the WiFi connection with MyASUS? It is recommended that you try to uninstall and reinstall the network adapter to solve this problem. Please refer to the following link. www.asus.com/support/FAQ/1015073/#Win11_A5
Hey i have a problem with my asus tuf a15, it tends to lose connection for a couple of seconds then reconnects again while using it, mainly when playing games. I tried diagnosing it on Myasus it says it has no issues.
Hi Zyronjames Alueta, Is the model name FA506IC? May I have the bios version and wifi driver version? Have you also followed other steps in this video and tried other routers?
@@asus_support The model is the FA506QM, BIOS VERSION "American Megatrends international FA506QM.307", 2020-06-02. Wifi driver version "Mediatek Wi-fi 6 MT7921 Wirless LAN Card", i have tried most options but not the different routers, how would that be done?
Hi Zyronjames Alueta, If the WLAN Driver V3.00.01.1207? I'm not sure if there is any compatible issue or any settings or the router cause the issue, so I suggest try to connect to other router in school, company, or friends' home. Have you reset the system and run windows update, install the driver from our support site but it still occurs?
@@asus_support I havent tried connecting to other routers so I still have that to try, and i have tried installing different drivers from your support site but when i do, it automatically roles back toe the media-tek wifi-6 MT7921 Wireless LAN card, its always saying "windows has the best drivers installed" or something like that
Hi, may I ask have you make sure that all the driver is at the latest version? Have you try to cross test with other device? If you have try all the steps, but the problem still remains. It is suggest that you can visit official repair center for further repair and inspection. Thank you.
@@asus_support Thak you, I already take my computer to a store and apparently the drivers were installed incorrectly (because I was a computer scientist and decided to install them at home😂)!
Hi I’ve been having issues with my laptop it says that it is connected to the I termed but keeps acting up I’ve watched dozens of videos and nothing works
Hi, according to your question, do you mean it shows WIFI is connected but you cannot connect to the internet? Whether you follow the steps according to the video or the FAQ at the description box? Could you provide your product model and OS version? Thank you.
Hi Veerababu pilli, Which steps in the video you have done but still faced the issue? Did it occur while connecting to other routers? May I have the model name, the bios version and the wireless driver version of your laptop?
My second laptop from Asus still same problem,last one still same WiFi driver problem,use for one year and been to service center 6 times still didn’t fix. The second which I’m using now is zephyrus g14 still facing the same problem after 2 month of using. Seriously, how can a company so big but have this kind of problem
I have an asus tuf f15 and i am repeatedly facing this disappearing wifi issue. kindly assist on how to remove this issue. I have already faced a lot of trouble regarding this and i dont want to face such issue anymore
Hi, according to your issue, have you try to run Wireless Diagnosis in MyASUS? It is suggest that you Update the Wireless and Bluetooth drivers through Device Manager. You can also refer to the following link. www.asus.com/support/FAQ/1015073/ Thank you.
@@debanjanguhathakurata5221 Hi, according to your issue, do you mean that you have done all the troubleshooting steps but the problem still exist? If so, it is suggest that you visit the official repair center for further inspection and repair. You can refer to the following link. www.asus.com/support/service-center-location Thank you.
ZenBook Q536FD, have had wireless network issues ever since purchasing computer 2 years ago brand new. Thought maybe updating to Windows 11 would be another temporary fix. Now Ethernet also doesn't work. No way to connect to internet. Thoughts?
Hi PostTravel, I'm afraid Q536FD is not in our win11 support list, so I would suggest back to win10. www.asus.com/microsite/2021/windows11/device/ If you have followed all steps in this video and the link below, and still have network issue, please backup you personal files and send the device to our local service center. www.asus.com/support/FAQ/1015740 Please visit our official website for contact info of our local service center.
Asus don't bother developing drivers. I have Asus X571GT It has network adapter Realtek 8821ce wireless lan 802.11ac pci-e nic The hardware supports 5 GHz WiFi, but the driver doesn't. This same LAN adapter in HP laptops supports 5 GHz internet. But Asus's last published driver is from 2021, and it doesn't support 5 GHz WiFi. Quite incredible. My next laptop isn't going to be Asus
Hi, If you have any specification-related concerns, we recommend you to post in the following forum to receive more assistance. zentalk.asus.com/t5/laptop/ct-p/Laptop Thank you.
I been trying reinstall and input dozens of CMD command still not work. Then I try the first solutions by press shift and shutdown. Then start again and it just works for no reason!
I have WIFI 6 E AX 211 on scar 18 and WIFI 6E AX210 on PC i make everything but They work very very slow with 2.4ghz routers (1 megabit download both ,BTW upload good) older leptops have 80megabit what is Problem can you help somehow
Hi, based on your issue may I ask have you make sure that firmware is at the latest version? You mentioned "work very slow" whether is WiFi download speed is slow? Or else? Could you provide the detials of the issue? When did the issue occur? Have you make any change or update anything then the issue occur? Thank you.
Hi, based on your issue, may I ask whether you could provide the mouse product model? Did the issue occur the first time you bought the product? Whether the PC cannot detect the mouse? Have you make sure that all the driver is up to date? It is suggest that you can try to cross test with other device. Thank you.
Hi Ivan Wang, Did it occur after any update or settings changed? May I have the model name such as FA506IH, the bios version, the wireless LAN driver version and the OS version & OS build?
Hey Asus, I'm a beginner, my mom just bought a laptop from my aunt, I'm not sure which model it is but checked behind the laptop where's written "Asus x53e- sx1556d" so I think it's the model. I don't know how to share my phone's internet into the laptop, if you can help me, I'll be very grateful 🙏🏻😀
May I ask if you have already followed the troubleshooting steps mentioned above? If you have recently purchased the laptop and are certain that the wireless network is not functioning properly, we recommend contacting the dealer to inquire about the possibility of a return or exchange. Sorry for any inconvenience it may be caused.
My Asus X415 has been like this. What I usually do to fix is to restore settings in BIOS. But right now, doing the same thing won't fix the problem anymore. Is there any other solution aside from resetting the PC?
Hi Elnard Delas Peñas, May I have more details about the wireless issue? You can see the ssid but cannot connect it? Have you followed other steps in this video aside from resetting the PC? Is there any error in MyASUS wireless connection diagnosis?
My network gets interrupted every 5 minutes for the first 30 minutes of the system waking up. Rebootng will never solve that issue as it only makes it go back into the loop
Hi, according to your question, have you make sure that the wifi connection is strong? Have you try to cross test with other device? Make sure that all the driver is at the latest version. You can try the troubleshooting steps in the video or the FAQ at the description box. Also, could you provide the product model and OS version? Thank you.
@@asus_support it's a GA503Q, win10. Everything about it indicates bad QA. The USB ports frequently flit in and out of connectivity, the bottom bezel of the monitor has delaminated. The fingerprint sensor has never worked. Three keys on my keyboard now only partially work. The touchpad no longer works. This issue is present no matter what wifi network I am on or how strong it is. Everything that has a connection to the internet (and I suspect chromium) freezes solid when the connection drops. This happens every time I wake the machine regardless of what network it's on.
Hi, according to your question, it is suggest that you visit official repair center for further repair and inspection. Also, please make sure your wireless driver is at Version V1.0.0.14 You can refer to the following link. www.asus.com/support/service-center-location Thank you.
The internet button is missing and this already happened to me back then with another laptop, but it had a wifi button, however, this one doesn't. I'm using Asus TUF and idk where to find that wifi button to enable this.
all of these traditional solutions won't work...the problem is somehow between any Asus laptop and network settings in windows, it only can be solved by plugging in a wireless USB adapter
Hi asus support, i have been having troubles connecting my wifi to my brand new Asus ROG strix gaming laptop G713RM. This has occurred for the third time and im not sure why. The troubleshooter says that it is because of the mediatek wifi wireless LAN card adaptor experiencing driver or hardware related problems. Is there a way to fix that?
Hi Venus, Did you follow the instructions in the video? Inclouding run Wireless Diagnosis in MyASUS, update wireless and Bluetooth drivers via Device Manager, reset the network, and so on.
@@asus_support i tried resetting the network and restarting/shutting down my laptop many times already, but it did not work. Everything else is updated too 😅😥
@@venus1679 Did you run Wireless Diagnosis in MyASUS? May I ask what the result of the diagnosis was? Have you tried using wire to connect to the network? If it still does not work, it is recommended that contact the dealer for assistance because you just bought it.
@@venus1679 If you have updated the network driver and followed the steps in the video but the issue still exists, it is recommended that you backup personal files, then reset the device to back to its original configuration. Please refer to the following link. www.asus.com/support/FAQ/1013064/ www.asus.com/support/FAQ/1013063/ Also it is recommended that you visit the ASUS Repair Center to have your device checked. Please refer to the following link for further assistance. www.asus.com/support/CallUs
Hi, my laptop Asus Vivobook A512FL-EJ507T wireless connection issue. When i turn on my laptop, I saw the wifi icon and it usually turn off with no reason. After a week, I realized that the wireless connection auto turn on for a few minutes, but when I need to access the Internet immediately, 3-5 mins is too long for me. To deal with it, I troubleshooted but sometimes it works or not. And after that I need to wait until it turn itself on. I have tried to reset it but after 2-3 days, it also happened again. That experience annoyed me for about last 3 months. I hope you'll reply me soon. Sorry for my bad English.
Hi Nguyên, If you reset network, the wireless would turn on after booted up, but after 2-3 days, the wireless would turn off and auto turn on after 3-5 mins? Did it occur since you bought it? May I have the bios version and the wireless driver version?
been experiencing the same issue, both bluetooth and wifi, I've been watching videos and following instructions and contacting support but its still the same thing, Ive believe this is the worst Investment Ive made my entire life
I just bought an Asus laptop and cannot get past the initial connection to my Wi-Fi. It recognizes it and wants to connect automatically but when I hit enter absolutely nothing happens.
Hi Alan Nastari, May I ask if you followed the instructions in the video? Is your device able to connect to the Internet via a wired modem? Could you please provide the model name (for example, FA506IH) and details of the situation? Please refer to the following link as well. www.asus.com/support/FAQ/1015740/
This problem just keeps on coming to my laptop when I went to the service centre they said that the problem is with windows 11 and i should downgrade the version and it would be good so I did now have the same problems on windows 10 I have taken it to the service centre 2 3 times and they did nothing when I restart or reset the adapter setting for a minute it is okay then the wifi disables itself never buying Asus again
Hi Abhiram Kantamraju, Have you followed all the steps in this video? Does it also occur after reset the system without any third party apps installed? May I have the model name, the bios version and the wifi driver version?
@@asus_support i have done the resting when i first had the problem that's when I gave it to the customer care and my model name FA706I and bios version is .316 and wifi driver version 2024.0.10.121
Hi Abhiram Kantamraju, If your model name is FA706IH, please try the Realtek Wireless LAN Driver V2024.0.10.132 from our support site. Does it also occur after reset the system without any third party apps installed for now?
im on fx505dd. why does my wifi keep disconnecting when im playing games (small encounter on games with low graphics) ? And when im trying to reconnect it says "Can't connect to this network". I did uncheck "Allow the computer to turn off this device to save power" but that didn't help. Some people say i need to update or uninstall my wireless adapter driver but nothing change. The troubleshoot does fix it but i hate doing it over and over again just to get the wifi back.
If the issue persists, I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.
Am facing the same issue.. tried all the methods contact service center after that it works fine but again after 20 to 25 days am facing this issue again...
Hi So Technical, Is there no wifi icon or fail to connecting wifi? May I have the model name, the bios version, the wifi driver version and more details about the wifi issue?
I downloaded the official drivers for my Vivobook Go 14/15 exact model from the official website and it doesn't recognize them. It's giving me the "could not find any network adapter"
Regarding your question, I would recommend you visit the following forum post to get more assistance. zentalk.asus.com/t5/laptop/ct-p/Laptop Sorry for any inconvenience it may be caused.
I got classic problem of no Wi-Fi networks appears in the Wi-Fi scan. Got the problem in the past and download some drivers from internet in a informatic Group where several people have same problem. It works and It worked perfect for 3 months. Suddenly is happening again. Restart, works ok, im in internet for ....5-10 minits, and again same issue. I tried everything you write and everything works....for a while...now Im at 15 days of finish my guarantee...and im not sure what to do....
Hi ElLeoyeah, May I ask if you followed the instructions in the video? It is recommended that you run Wireless Diagnosis in MyASUS, update the wireless and Bluetooth drivers through Device Manager, reset the network and browser and so on. Please refer to the following link for further information. www.asus.com/support/FAQ/1015073/
I have bought an asus vivobook pro 14 led but I have had a big problem with. it finds network and connects to it but there is no speed and not only in the computer itself but in all devices connected to the network
Hi bassel trad, Could you please provide the model name (for example, K3400PH or M3401QA), BIOS version, and details of the situation? Do you mean that all devices can connect to the Internet normally, except your Asus device? Did you follow the instructions in the video to troubleshoot the issue?
i have high latency problem, i connected the laptop with the wifi and lan, that i already used for my pc at home without problems, and the latency remains. idk what to do
I suggest referring to the following FAQ. Uninstall the network card from Device Manager, then reinstall the driver to confirm. www.asus.com/support/faq/1015740/ www.asus.com/support/faq/1015073/ Thank you.
Btw idk if this video works, but heres what I did, I didnt have any wifi so I couldnt install new hardware from my pc. What I did was start the pc in like the mode where you can reset to the latest update downloaded and did a system reset, not deleteing any of my data as far as I am aware. Now I have internet but idk if it works long term, if ur iinternet goes away again do another systen reset. Now Its been a day and my internet didnt go awaay once so Im inlcined to believe I have fixed the issue.
When im surfing internet everything is ok , but when start some online game wifi is lost and cant be start again , only after reboot , i updated drivers , change OC still cant fix it . Asus tuf gaming fx505dt
Hi Markov IT, Do you mean the wifi icon disappear in taskbar and settings? Does it occur when open the specific game? May I have the bios version and wifi driver version?
Asus please help me. The wifi symbol has disappeared and there is a error symbol over the driver. I tried multiple methods like updating the driver, reseting the network, restarting it several times, degraded to BIOS 304 from 308, nothing worked, please help me Asus.
Hi Asus Support, I am a student and I have an issue regarding with my laptop. It's an old model but I manage to install windows 10 on it. I've been using it for 2years now and everything seems to be fine but today I cannot wireless connect to my wifi. I cannot find the connect wifi button on the settings and it only shows Ethernet connection. I've tried various methods such as downloading new wifi drivers, Command prompt, control panel etc. I am starting to lose hope because all of my important files are stored on this old laptop, if you can help me pls do My laptop model is : K42F
Hi, according to your problem, have you try to Run Wireless Diagnosis in MyASUS? Whether you have wireless network adapter with Yellow Exclamation in Device Manager issue? Please make sure you update the Wireless and Bluetooth drivers through Device Manager. Did you update or do any changes then the problem occur? Could you provide your OS version? Thank you.
@@asus_support I reinstalled a fresh copy of windows in my pc, I thought that was it and my problems will be fixed. After updating it was working very fine but as soon as I tried to download important applications like chrome, office etc. My laptop will show an message [Can't connect to this network]
hello, i recently update my asus vivobook bios and after booting up the network sign is gone from taskbar ....i tried everything but cant connect to any netwrok
Hi, FAISAL HUSSAIN. Could you please provide the model name (for example, FA506IH), the BIOS version, the driver version, details of the situation, and the troubleshooting steps you have tried?
@@asus_support my model is ASUS LAPTOP X409UA ...after the update to 22H2 WINDOWS 10 i was not able to connect to any network..the network icon was gone from everywhere ...i tried to reset the pc though i got back the internet but activation status of windows was lost ...finally i had to a fresh install of windows ...its all fine now
My Asus W202 - cannot log onto internet which works fine with every other device. Error message is "problem with wireless adapter or access point". Cannot see where BIOS is and Windows 10 thinks the driver is fine. What else can or should I do? Says wifi is on but is 'unable to connect to this network' - despite working fine last night. Have checked driver enabled and it seems to be working properly.
Hi Euphrosene Labon, Do you get the same error message while connecting to other routers? Please refer to the following link to check the model name and the bios version, and please also share me the wireless driver version. www.asus.com/support/FAQ/1030673/
@@asus_support the problem did not concern the deletion of the network card driver, but I presume that in notebooks, if you distractedly press combinations of keys, you risk disabling some component, sometimes the wifi network card, sometimes the touchpad. concentrating too many functions in a single button creates these situations
I installed Debian 10.9 with non-free-firmware on a new Vivobook 17 (M712UA, AMD Ryzen 5000 Series ), but it doesn't recognize the wifi adapter. It works fine on an HP Envy TouchSmart laptop wifi, but not on the new Asus laptop wifi. How to enable the Asus wifi, please?
Hi, according to your question, please make sure you follow the steps according to the video or the FAQ athte description box. Is all the drivers up to date?
@@asus_supportYes, all Debian firmware-non-free software is correctly installed according to Debian technical support, but the Mediatek wifi will only be activated ny Microsoft software, so the laptop will be returned to the vendor. The lack of an RJ-45 is especially disturbing.
Hi djkrazyt, Do you mean there is no wifi option or you have enabled wifi but cannot search any SSID? May I have the model name, the bios version and the wifi driver version? Which steps in this video you have done?
I have a problem with my wi-fi option totally deleted somehow. The settings option is not showing any wi-fi option. If I search for wi-fi there is no result. I can only use my computer with an ethernet cable. How can I fix my problem?
Hi Azize Demir, Based on the situation you describe, it is recommended that you update or reinstll the Wireless and Bluetooth drivers through Device Manager. Please refer to the following link. www.asus.com/support/FAQ/1015073/#Win11_A5
Yeah, restarting does bandaid the issue, but it's only a matter of time until the wifi icon is gone again and I'm once again unable to access the internet. This happens on average 3 times a day.
According to what you described, I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.
Before my motherboard problem, I don't have any problem with wifi. But in January 2022, I changed my motherboard at the service center. Since then, my laptop had problems with the wifi. It makes my life became complicated. Now it happens again 😫😫 Should I bring my laptop to the service center again? Is there any problem with the driver? The same problem occurs and it happens when I really need to use wifi. I'm so frustrated 😔 ASUS VivoBook A412FL
Hi Nur Auni Baharum, Is the wifi icon disappeared? Have you followed all the steps in this video? May I have the wifi driver version? Please refer to the following link to check the specific model name and the bios version. www.asus.com/support/FAQ/1030673/
@@asus_support Hi, my wifi icon doesn't disappear. I still have it at the bottom of the screen. But at the quick setting, the wifi button is disappeared. I follow all the steps, including a few times I reset the network and restart the laptop. But still no connection. Even I tried to enable the network connection, the connection still became disable after a few times. This problem keeps repeating, last month it occurred three times. firmware : X412FLC.303 System Model VivoBook_ASUSLaptop X412FLC_A412FL BIOS Version/Date American Megatrends Inc. X412FLC.303, 17/07/2020
Hi Nur Auni Baharum, Please check your wifi adapter model in device manager and reinstall wifi driver from our support site. www.asus.com/supportonly/X412FL/HelpDesk_Download/ If there is still no wifi connection, please backup your personal files, and send the device to our local service center again for further checking.
Hi, I have TUF A15 FX506II and just bought last march. I have the problem with the internet connection which is suddenly slowing down when using WiFi connection, even though my phone, etc using same WiFi but the connection is fine, only my laptop got the slow connection. I have tried to disable WiFi on advanced network settings > change adapter options > disable wifi > and enable again, and the problem is fixed. and the next day, I got the same problem again, and repeat the solution again, but do I have to repeat the same thing when the problem occurs again? Please is there any other solution?😭😭
Hi Ryuminix, Have you tried connecting to other routers? What adapter settings you have changed? May I have the bios version and wifi driver version? Which steps in this video you have done?
Bought a computer for school and can’t even use it for school. It’s honestly a shame that one day it works and the next it doesn’t. Wifi on phone works great on multiple different networks but the computer thinks none of them work 🤷♀️
We recommend uninstalling the wireless network card from the Device Manager and then reinstalling the driver. If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.
Seems to me the wireless adaptor provided with my ASUS is weak and/or of poor quality. I have a seven year old MacBook Pro that connects to our wireless router just fine and shows the highest possible connection strength. Right next to it is my new ASUS, which gives me the error message "Can't connect to this network". If I walk about three meters out to the hallway, it will connect, but when I bring it back into my office, it eventually disconnects. Very disappointing, especially considering I shelled out extra money to get their highest performing laptop (16 cores, maximum possible memory, GPU, etc).
Please try reinstalling the wireless network card driver and check again. If the issue persists, I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.
I am facing connectivity with Dual Band 5G WiFi issue with my Asus TUF A15 Gaming Laptop, Can anyone suggest how to fix this issue. Appreciate for your Help and Support!
What about new install on Asus rog strix, and no wireless network no Bluetooth come up, downloaded All Asus drivers from Asus except chipset and was not available to get anything only Ethernet cable comes up on laptop how do I get wifi drivers without Ethernet?
Hi, according to your question, have you try the troubleshooting steps according to the video or the FAQ at the description box? Have you run diagnosis via MyASUS? Have you try to reset your PC? Could you provide your product model and OS version? Thank you.
![Summer Walker - Heart Of A Woman [Official Lyric Video]](http://i.ytimg.com/vi/SFddctbZzw8/mqdefault.jpg)
fact : most people watching this on phone as laptop wifi isn't working.😂 😂
You're God damn right
did you install a cctv in my room
@@Carmadon100 Yeap) KGB is here, komrade
@@KrakenDen We Will Ask questions !!!!
No shit sherlock
I’m not sure why I came to an Asus video for Asus support, the troubleshooting from these companies almost never works. It’s incredible how the manufacturers of these know so little about them.
Hi Ransom Bailey,
May I have the model name and more details about your issue?
So true
@@asus_support I want my money back, I need to buy a REAL computer
@@YQN2149 Hi, according to your question, may I ask did you encounter any wireless network problem?
Have you try the troubleshooting steps according to the video or the FAQ at the description box?
Which steps is inoperable?
Could you provide your product model and OS version? Thank you.
@@asus_support I regularly encounter network problems (no wi-fi no Bluetooth), audio problems (no sound from jack output or HDMI), the laptop left speakers are dying after only 2 years. Sometimes it tells me the battery is absent, I got the blue screen of death countless times. Your video does not help, I found another video, not by Asus, with different steps that allows me to solve the network problems. But I have to come back every now and then as it keeps failing regularly
Thank you for the good video! I've been having this issue for years. After a reboot, it usually connects to the wifi again, but it's very frustrating when it happens like 8 times on some days.
Only complaint: Why is the music so loud? It got so overwhelming, I had to take breaks watching this video, instead of watching it start to finish in one go. Please make sure that the background music stays in the background. This level is extremly stressful for neurodivergent ppl..
8 times a day? I've restarted mine FIFTEEN times today - and it has nothing to do with the BIOS - it doesn't happen on Startup - it can be working fine one minute, then just goes off. Thoroughly p1$$ed off...
@@johnriggs4929 Hi, according to your question, have you make sure that all the driver is at the latest version?
Have you try to cross test with other device?
Also, could you provide the product model and OS version?
Thank you.
@@asus_support The driver from the first install so good but when update driver automatic then..... disastrous!!!!!
@@Nuttoz Hi, may I ask what do you mean update driver automatic?
Have you encounter any wireless network problem?
Whether there's any problem occur after update the driver?
Also, could you provide the product model and OS version?
Thank you.
@@asus_support Hello , I have an Asus laptop X541U Windows 10 and the wireless adapter keeps shutting down all the time. It works after network reset and the subsequent laptop reboot but it shuts off again and again. What should I do? Clearly this is a problem that many people have. Where to get the BIOS from? Where to get a new driver for the wireless adapter? Thank you for the answer in advance
Thanks a lot, my wifi driver somehow gave up on me, and I literally tried all the things in the world, reinstalling wifi driver, system recovery, changing settings in registery, but nothing helped
Then I tried your solution to reset the network, and it worked!!
Thanks a lot
Thank you so much! the shift shutdown did the trick for me. You saved me so much money.
I've the same problem today luckily shift shutdown really work
The Shift + Shutdown worked! Thank God! 😄
Thank you! Fixed it with “shift shutdown” method! Thanks so much!
Is it still working. Still have the problem same after few months
Hi, may I ask what kind of issue you are experiencing?
Have you tried any troubleshooting methods to resolve the problem?
Could you please provide the product model and a detailed description of the issue you are facing?
Thank you.
omg thank you i havent been able to play my games and now i can!! all i needed was to fully restart the program! u are the best!
The happy music is inappropriate if I’m having issues. Especially if it effects my work
Hi
Numbah 274,
Thank you for your feedback and suggestion.
omgggggg the first tip helps me thanks
Hi Asus Suport!
I fixed this issue maybe 10 different times in my carrier and mostly this issue come with the X540 series.
Im just wanted to say , Bios updates part make sense !
Windows trobuleshooting is a useless joke, I never seen anything it can fix ^^
Most of the time you have to remove/uninstall the windows deafult wifi driver from the device manager, then restart the computer.
(This works only if you loosing the wifi connection and it do not want to even try to reconnect, exept you restart the laptop.)
Anyway I am happy to see Asus try to help for their custemers!
Hi Péter Pusztai,
Thank you for your feedback. The issue and scenario would be different, so we provide the instruction in this video. Hope everything is fine after bios update.
How to update the bios?
Hi Airil Aiman,
Please refer to the following link for bios update.
www.asus.com/support/FAQ/1008276/
www.asus.com/support/FAQ/1008859/
I have this problem constantly where my wifi is completely disabled (no option to reconnect), and sometimes my entire TUF F17 laptop would freeze as well. Super frustrating.
Hi Brian Norwynn,
Do you mean there is no wifi icon or no ssid to reconnect? Have you followed all the steps in the video?
@@asus_support no WiFi icon. The Mediatek MT7921 wifi driver won't appear at all in the Device Manager either. I had to restart my laptop several times for it to work. If there's any proper solution please let me know as it is getting quite frustrating whenever I start my laptop on.
Hi Brian Norwynn,
If you have followed the steps in this video but the issue still there, please backup your personal file and send the device to our local service center for further examination. Please visit our official website for contact info of our local service center.
@@briannorwynn it's a problem with asus tuf laptops iam using 2019 version and have the same problem it's so frustrating, also did you find any solution?
@@slimshady7625 Did you follow the instructions in the video? Inclouding run Wireless Diagnosis in MyASUS, update wireless and Bluetooth drivers via Device Manager, reset the network, and so on.
Thank you so so much, this is my 5th video trying to connect, finally done and dusted with this ,really really helped me .Thanksssss❤
Thank you.worked so well just using SHIFT key
Thanks a lot for this video 😍Wifi feature on my laptop suddenly went missing and while holding shift key I pressed shutdown option and then started it again, now it's showing and working fine
Same happened to me on my Asus TUF A17 and only 5 days old.
Hi @@robertspary7832, Have you followed the steps in the video?
@@robertspary7832 same , my wifi is giving me a lot of issues. I have the same model
I started a game it fucked up turn off laptop turn back on screen was zoomed in and icons large and no wifi at all doesn't show anything did reset shows but still don't work 3 weeks old
Hi@@drelup3376,
Did you follow the instructions in the video to solve the no wifi issue?
Please refer to the following link.
www.asus.com/support/FAQ/1013049/
If it still does not work, it is recommended that contact the dealer for assistance because you just bought it.
None of the tips worked but i disabled and enabled the network adapter again and it seemed to have helped
Been having this problem with the wi fi adapter for a couple of months now, the wi fi adapter works whenever it wants to be honest, I have an asus tuf gaming a 15 with intel wi fi card.
Hi, according to your question, may I ask have you make sure that all the driver is at the latest version?
Have you try to run Wireless Diagnosis in MyASUS?
It is suggest that you can reset network, you can refer to the following link.
ttps://www.asus.com/us/support/faq/1015073
Also, could you provide the product mode (for example: FA506IH) and OS version?
Thank you.
@@asus_support Hi thanks for answering, yes the WI Fi drivers are up to date and I have tried everything (except for wireless diagnosis in MY ASUS). My product is Asus Tuf Gaming A15 FA506QM and I have windows 11(latest version) however the laptop came with windows 10 when I bought it.
Hi, according to your issue, may I ask have you try to reinstall Win10 and confirm the issue?
It is suggest that you can run diagnosis in MyAsus.
🙏 life safer I just tried shift key to shut down… and now wifi working normal. Thanks bro
I was scared because wifi just stopped working for no reason but shutting down with shift actually worked, thx!
I have a tuf gaming f15
Does the problem still remains? I have 2021 tuf f15 and the problem still remains to this day
Same bro
@@gurshaanff Hi, according to your question, have you try the troubleshooting steps according to the video or the FAQ at he description box?
What steps you've done to try to troubleshoot?
Have you make sure that all the driver is at the latest version?
Could you provide your product model and OS version? Thank you.
I had just converted my Asus laptop L210M to Ubuntu and I was blaming Ubuntu when it was Asus all along! Thanks for the shutdown+shift solution.
BIOS update has helped me. Thanks!
I just updated BIOS and it actually worked!!
Users should do the following in addition to steps description in video.
1. Enable aeroplane mode and Disable aeroplane mode.
2. Remove MAC denied devices in wifi modem or router
3. Make sure put WPS password in WiFi device which is available in router.
4. Reinstall WiFi device drivers to windows 10 or 11 OS
5. Install only signed device drivers for respective devices.
I have using Windows 11 insider developer preview build number 22454.1000.
All devices are working properly
Thanku your video Help to resolve my connectivity issue
Tried this with my TUF15 laptop. It works…and then the driver disables itself.
I tried changing the power setting. Works… then driver disables itself.
I tried power cycling the router. Works…then driver disables itself.
I’m just at a loss right now. This issue is just pissing me off.
I can still connect with my phone, desktop PC, and even my PS4 no problem. I dunno why the laptop is the only thing having so much issue.
If the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
terrible customer experience that a new $2000 laptop can't connect to the internet over wifi without going to the web on another computer to find answers. totally changes my mind about the studiobook pros.
Hi Greg Deocampo,
If wifi is not working, there is an another way to use LAN via USB-A to RJ45 gigabit ethernet adapter.
@@asus_support thanks. i installed bios 412 (rather than 413) and functionality returned. 413 is a terrible DEGRADE rather than an upgrade :)
Hi Greg Deocampo,
May I have the model name such as ProArt Studiobook Pro 17 W700
?
@@asus_support sure. Asus Zephyrus ROG G15 GA503QR.
Hi Greg Deocampo,
Thank you for your reply but I'm afraid I haven't received such feedback. If it is working fine, please use bios 412 first.
Great guide. Now everything is working!
I bought ROG Strix 2 weeks ago .. and now the wifi device has a problem, even i reset my pc .. never happened in any laptop like this before for my entire 25 years using laptops. Will bring ROG to Service Center tomorrow, and I'm not gonna bother with this upgrading BIOS thing, since it's still in warranty.
Now I'm with this old HP laptop to continue my work. This HP never failed me, but its just.... old.
Update: ROG Fixed, they reset everything and reinstalled the OS. Its normal now.
fix?
@@desiredmurda yep
how did you fix it? I have updated everything, formatted my computer, called technical service and nothing...@@BeatKarbuReal
If the problem persists, I would suggest you bring back your device to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
I am new to Windows Asus Rog Laptop Series, May I ask why shift+shutdown worked?
what is it? Does it reset settings Preferences? Can you explain it logically so I can assessed when and not to used it?
Also does it affects pre same presets such as battery information, color schemes etc?
a brief explanation would suffice as I can't find any useful information related on it on good google search.
Thank you and have a blessed day.
Hi Exogen Design,
That key combination is to perform a "full shutdown".
By default, Windows 10 activates a feature called Fast Startup (Hybrid Shutdown) which can shut down and boot your PC faster than Windows 7 or earlier versions of Windows. When you shut down Windows 10, you are actually in partial hibernation.
If you prefer to turn off the PC completely, you can use this key combination.
@@asus_support Thank you.
Thanks. It's really worked.
I've asus f15(FX566Li-HN272T), whenever I play csgo it's wifi crashes and disappears and makes my game freeze so I ve tried everything like reseting, network reset, bios,updating drivers, and system diagnosis, so after diagnosis i restart my laptop and now wifi is there and then I start playing csgo it crashes again and wifi disappears i mean wtf is this asus ,everything....but issue is still there...many people on internet have the same issue and they all saying asus wifi is faulty...people saying since they have bought Intel wifi card everything is fine ...my question is why asus u r giving us faulty, cheap, worthless product that is making us tilted ??? SHOULD HAVE GONE FOR MSI HUGE MISTAKE BY CHOOSING ASUS.. ..Asus it's my humble request plz return my money back so I can buy some genuine product
Very true, plz return my money too I've the same problem and ur solution doesn't work at all.stop playing with people's hard earned money..
Same issue here..shame on u asus!
Same issue here,went to service centre all they know is reset but problem is still there ... putting this shitty laptop for sale on eBay ...Asus sucks at making products and their service is below average...i suggest u the same just sell it cause asus don't care
Hi, according to your question, may I ask do you mean once you play CS:GO WIFI will disconnect?
Will the WIFI icon disappear too?
Have you try to use other WIFI to connect? Is the problem still exist?
Could you provide your BIOS/OS version? Thank you.
@@asus_support Firmware- FX506LI.310
OS- windows 10 home single 64 bit.
And yes I ve tried other wifi too it still crashes and disappears and then after hard shutdown it appears and sometimes it doesn't appear at all.
Have had no issues until a week ago. Now wifi disconnects randomly while all other devices stay connected jut fine to the same router. Tried re-installing driver, rebooted numerous times. Even tried your shift+power suggestion and yet it still disconnects or totally disappears in the device manager. Very frustrating!
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
new BIOS helped me
I'm really regret not buying other laptop this is the first & last I buy anything with ASUS thanks for the constant problem u give to your customers. Marketing 5start Laptop? 3 star only pui
Hi mohd izzat,
May I ask if you are having any issues with the current use? Is there anything I can help you with?
Could you please provide the model name (for example, FA506IH), the BIOS version, and details of the situation?
Thank you a lot your video helped me.
My laptop is working properly after these upgrades
Thanks a lot
tried the shift+shutdown and my pc crushed,not sure what i did wrong but now im resetting it. This problem has frustrated me so much,cant even begin to explain how many times i have resetted and reinstalled windows from a bootable media because almost every option did not work or keeps on making it to crush( Asus ViviBook X543M)
Whats more frustrating is there is nothing to do with wireless connectivity,no wif option/icon/driver and nothing to do with Bluetooth although an option to add a Bluetooth device is there but when i click it it tells me the device does not contain Bluetooth.
Hi, based on your issue, for the system crashes, it may be hardware issues, driver conflicts, or software problems.
It is suggest that you update your drivers, especially graphics, chipset, and networking drivers.
For the wifi issue, may I ask have you try to cross test with other device?
Did the issue still remain?
When did the issue started to occur?
Have you make any change or update anything then the issue occur?
Thank you.
ASUS G14 Zephyrus laptop keeps losing wifi connections everyday almost.
Very frustrating, resetting the bios to default works for 1 or 2 days and then have to reset the bios again to get wifi.
Hi DFFUSE,
It is recommended that you not only run Wireless Diagnosis in MyASUS but also select the [Power] icon, then press and hold the [Shift] key on the keyboard as well as select [Shut down] at the same time to turn the computer off completely.
Please refer to the following link to the related information.
www.asus.com/support/FAQ/1015073
same issue here, I almost lost my job because of this damn issue.
@@jameslove6252 Hi, according to your question, did you encounter any wireless network problem?
Have you try the troubleshooting steps according to the video or the FAQ at the description box?
Which steps is inoperable?
Have you make sure that all the driver is at the latest version?
May I ask have you make any changes or update anything then the problem occur?
Also, could you provide your product model and OS version? Thank you.
Same issue, I can't work properly. My laptop is months old. But I don't want to file the warranty because i don't have a back up pc. I'm frustrated
If you have followed the above steps but the issue still persists, we would still recommend sending your laptop for repairs.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Guys, I tried every fix I there was and none of them work until I read in rog forums one suggested turning off the myAsus WiFi SmartConnect and can you believe it?! IT WORKED FOR ME!
whenever i try to play any games my wifi disconnects randomly after 7 mins, it only happens with games other things works perfect. Any fixes for this?
Hi, based on your issue, may I ask have you try to use wired or wireless connection?
Have you try to cross test with other device?
Have you make sure that all the driver is at the latest version?
When did the issue happens?
Have you make any change then the issue occur?
Also, could you provide the product model and OS version?
Thank you.
@@asus_supporthi, yes I've tried using with wired and other devices. I also checked with the old drivers but nothing worked.
My OS version- 10.0.22621 build 22621.
System model ASUS TUF F15 FX506LI_FX566LI
Hi, based on your issue, if you have try all the steps according to the video or the FAQ at the description box but the problem still remain.
It is suggest that you can visit official repair center for further repair and inspection.
You can refer to the following service center location link.
www.asus.com/support/service-center-location
Thank you.
Okay thank you.
same issue brother... exactly same issue
@Asus Support,
I have been having Wifi problems a few months after purchasing the Asus Tuf FX504 series laptop amongst other problems. I have done extensive internet research for solutions but nothing seems to work. I am only able to connect using LAN but that limits the mobility a laptop should provide. Can you assist, please?
Hi Yannick Morgan,
Does the laptop cannot search the SSID? or you see the SSID but connection failed? May I have the model name such as FX504GE, the bios version and the wireless driver version? Have you done all the steps in this video including reset system?
Were you able to resolve the issue.. I have been facing the same issue since the past 2 years
@@shreyadama2484 Unfortunately, there has been no improvements.
Hi@@shreyadama2484,
May I ask if you followed the instructions in the video? Inclouding run Wireless Diagnosis in MyASUS, update wireless and Bluetooth drivers via Device Manager, reset the network, and so on.
Could you please provide the model name (for example, FA506IH), BIOS version, and details of the situation?
Same issue they'll not help you they will blame you for screwing up your network card and they'll also change you extra money for fixing it
I have an ASUS TUF Gaming F15 FX506HCB-HN143 laptop. After updating Windows 10 and restarting the laptop, it stops seeing the Wi-Fi list. In a $500 Lenovo laptop, everything worked like clockwork, and a $1,500 Asus laptop had constant problems with Wi-Fi.
Hi Taras,
May I ask if you followed the instructions in the video?
It is recommended that you not only run Wireless Diagnosis in MyASUS but also select the [Power] icon, then press and hold the [Shift] key on the keyboard as well as select [Shut down] at the same time to turn the computer off completely.
@@asus_support Hi Asus support. Yes, I followed the instructions, “diagnosing problems” and a combination of several shutdowns and reboots of the laptop helps to solve the problem. Usually it takes me from 10 minutes to 1 hour to solve a problem with Wi-Fi. It is very infuriating when you need to quickly turn on the laptop and start working, but instead I spend a lot of time solving this problem. I also see that not only I have such a problem with ASUS TUF Gaming F15 FX506HCB-HN143 , but also other users.
@@taras8068
Since you updated Windows, please try not only rebooting but also "turning the computer off completely," as well as updating the wireless and Bluetooth drivers through Device Manager.
Hi did you solve the problem? I don't know what to do :c
@@fuyu4546 Hello, on my laptop the problem is solved by multiple "diagnostics of problems" of the network, then by turning off the laptop completely, and after turning it on, a series of reboots using "diagnostics of network problems". All this takes from 10 minutes to 1 hour, each time in different ways. I installed the latest wi-fi driver from the asus website, but this also does not help.
Hello, in my case, the wifi will randomly disconnect and then disappear from the tray as well as device manager, as if it's not available physically. After several restarts, it will show again but will soon disappear again in a minute or an hour
Still no solution 😞
Hi Chilub Mountain,
Have you tried to diagnose the WiFi connection with MyASUS? It is recommended that you try to uninstall and reinstall the network adapter to solve this problem. Please refer to the following link.
www.asus.com/support/FAQ/1015073/#Win11_A5
@@asus_support yes I did, also took assist from support team, updated bios, set it to default settings, nothing seems to work
@@chilubhushan5151
If it still does not work, it is recommended that you visit the ASUS Repair Center to have your device checked.
@@asus_support appreciate it. Will update here soon
Thanks
Hey i have a problem with my asus tuf a15, it tends to lose connection for a couple of seconds then reconnects again while using it, mainly when playing games. I tried diagnosing it on Myasus it says it has no issues.
Hi Zyronjames Alueta,
Is the model name FA506IC? May I have the bios version and wifi driver version? Have you also followed other steps in this video and tried other routers?
@@asus_support The model is the FA506QM, BIOS VERSION "American Megatrends international FA506QM.307", 2020-06-02. Wifi driver version "Mediatek Wi-fi 6 MT7921 Wirless LAN Card", i have tried most options but not the different routers, how would that be done?
Hi Zyronjames Alueta,
If the WLAN Driver V3.00.01.1207? I'm not sure if there is any compatible issue or any settings or the router cause the issue, so I suggest try to connect to other router in school, company, or friends' home. Have you reset the system and run windows update, install the driver from our support site but it still occurs?
@@asus_support I havent tried connecting to other routers so I still have that to try, and i have tried installing different drivers from your support site but when i do, it automatically roles back toe the media-tek wifi-6 MT7921 Wireless LAN card, its always saying "windows has the best drivers installed" or something like that
Hi Zyronjames Alueta,
It may because of windows update. Didi it also occur right after reinstall the WLAN Driver V3.00.01.1207 from our support site?
Bro, NOTHING works!
Hi, may I ask have you make sure that all the driver is at the latest version?
Have you try to cross test with other device?
If you have try all the steps, but the problem still remains.
It is suggest that you can visit official repair center for further repair and inspection.
Thank you.
@@asus_support Thak you, I already take my computer to a store and apparently the drivers were installed incorrectly (because I was a computer scientist and decided to install them at home😂)!
Thanks it work
THANKKKKK YOUUUU
Hi I’ve been having issues with my laptop it says that it is connected to the I termed but keeps acting up I’ve watched dozens of videos and nothing works
Hi, according to your question, do you mean it shows WIFI is connected but you cannot connect to the internet?
Whether you follow the steps according to the video or the FAQ at the description box?
Could you provide your product model and OS version? Thank you.
Wifi was disconnecting for ever 2mins and then it's automatically connecting this was tha issue iam facing from long ago how can i fix this issue??
Hi Veerababu pilli,
Which steps in the video you have done but still faced the issue? Did it occur while connecting to other routers? May I have the model name, the bios version and the wireless driver version of your laptop?
My second laptop from Asus still same problem,last one still same WiFi driver problem,use for one year and been to service center 6 times still didn’t fix. The second which I’m using now is zephyrus g14 still facing the same problem after 2 month of using. Seriously, how can a company so big but have this kind of problem
Hi Eric Lee,
Is there no wifi icon or cannot search the wifi ssid? Have you followed all the steps in this video?
I tried it but it doesn't work... I'm so tired of this situation
Hi Hilal Arıcı,
May I have the model name, the bios version, the wifi driver version and more details about the wifi issues?
Selam Hilal , acaba çözebildiniz mi ? Bende de aynı problem var ne yapacağımı bilemedim. Acaba servise mi yollamalıyım ?
@@Quietperson135 çözebildim ama zor çözdüm, microsoft 11 mi kullanıyorsun?
I have an asus tuf f15 and i am repeatedly facing this disappearing wifi issue. kindly assist on how to remove this issue. I have already faced a lot of trouble regarding this and i dont want to face such issue anymore
Hi, according to your issue, have you try to run Wireless Diagnosis in MyASUS?
It is suggest that you Update the Wireless and Bluetooth drivers through Device Manager.
You can also refer to the following link.
www.asus.com/support/FAQ/1015073/
Thank you.
@@asus_support i did everything and yet the problem is occurring
@@debanjanguhathakurata5221 Hi, according to your issue, do you mean that you have done all the troubleshooting steps but the problem still exist?
If so, it is suggest that you visit the official repair center for further inspection and repair.
You can refer to the following link.
www.asus.com/support/service-center-location
Thank you.
Shift shutdown worked for me. Not a spam comment
ZenBook Q536FD, have had wireless network issues ever since purchasing computer 2 years ago brand new. Thought maybe updating to Windows 11 would be another temporary fix. Now Ethernet also doesn't work. No way to connect to internet. Thoughts?
Hi PostTravel,
I'm afraid Q536FD is not in our win11 support list, so I would suggest back to win10.
www.asus.com/microsite/2021/windows11/device/
If you have followed all steps in this video and the link below, and still have network issue, please backup you personal files and send the device to our local service center.
www.asus.com/support/FAQ/1015740
Please visit our official website for contact info of our local service center.
Asus don't bother developing drivers.
I have Asus X571GT
It has network adapter Realtek 8821ce wireless lan 802.11ac pci-e nic
The hardware supports 5 GHz WiFi, but the driver doesn't. This same LAN adapter in HP laptops supports 5 GHz internet.
But Asus's last published driver is from 2021, and it doesn't support 5 GHz WiFi.
Quite incredible. My next laptop isn't going to be Asus
Hi, If you have any specification-related concerns, we recommend you to post in the following forum to receive more assistance.
zentalk.asus.com/t5/laptop/ct-p/Laptop
Thank you.
I been trying reinstall and input dozens of CMD command still not work. Then I try the first solutions by press shift and shutdown. Then start again and it just works for no reason!
thank you very much 🥰🥰🥰
thankyou so much 🥰
I have WIFI 6 E AX 211 on scar 18 and WIFI 6E AX210 on PC i make everything but They work very very slow with 2.4ghz routers (1 megabit download both ,BTW upload good) older leptops have 80megabit what is Problem can you help somehow
Hi, based on your issue may I ask have you make sure that firmware is at the latest version?
You mentioned "work very slow" whether is WiFi download speed is slow?
Or else?
Could you provide the detials of the issue?
When did the issue occur?
Have you make any change or update anything then the issue occur?
Thank you.
@@asus_support problem was wireless mouseee 2.4ghzz
Hi, based on your issue, may I ask whether you could provide the mouse product model?
Did the issue occur the first time you bought the product?
Whether the PC cannot detect the mouse?
Have you make sure that all the driver is up to date?
It is suggest that you can try to cross test with other device.
Thank you.
Asus TUF A15. I keep getting dpc_watchdog_violation BSOD, and after my laptop restarts, it can't connect to wifi.
Hi Ivan Wang,
Did it occur after any update or settings changed? May I have the model name such as FA506IH, the bios version, the wireless LAN driver version and the OS version & OS build?
Hey Asus,
I'm a beginner, my mom just bought a laptop from my aunt, I'm not sure which model it is but checked behind the laptop where's written "Asus x53e- sx1556d" so I think it's the model. I don't know how to share my phone's internet into the laptop, if you can help me, I'll be very grateful 🙏🏻😀
Hi Urmila A.
Please enable hotspot in your phone, and the laptop may search the SSID.
Thanks 💕💕
Help asus vivobook my new laptop hss no wifi!
May I ask if you have already followed the troubleshooting steps mentioned above?
If you have recently purchased the laptop and are certain that the wireless network is not functioning properly, we recommend contacting the dealer to inquire about the possibility of a return or exchange.
Sorry for any inconvenience it may be caused.
@@asus_support the BIOS update fixed it! :)
My Asus X415 has been like this. What I usually do to fix is to restore settings in BIOS. But right now, doing the same thing won't fix the problem anymore. Is there any other solution aside from resetting the PC?
Hi
Elnard Delas Peñas,
May I have more details about the wireless issue? You can see the ssid but cannot connect it? Have you followed other steps in this video aside from resetting the PC? Is there any error in MyASUS wireless connection diagnosis?
buying a computer from a better brand
I already try the first tip and it works for awhile than this issue happen again
What should i do?
Hi Airil Aiman,
Please try other steps in this video. Hope it helps.
My network gets interrupted every 5 minutes for the first 30 minutes of the system waking up. Rebootng will never solve that issue as it only makes it go back into the loop
Hi, according to your question, have you make sure that the wifi connection is strong?
Have you try to cross test with other device?
Make sure that all the driver is at the latest version.
You can try the troubleshooting steps in the video or the FAQ at the description box.
Also, could you provide the product model and OS version?
Thank you.
@@asus_support it's a GA503Q, win10. Everything about it indicates bad QA. The USB ports frequently flit in and out of connectivity, the bottom bezel of the monitor has delaminated. The fingerprint sensor has never worked. Three keys on my keyboard now only partially work. The touchpad no longer works.
This issue is present no matter what wifi network I am on or how strong it is. Everything that has a connection to the internet (and I suspect chromium) freezes solid when the connection drops. This happens every time I wake the machine regardless of what network it's on.
Hi, according to your question, it is suggest that you visit official repair center for further repair and inspection.
Also, please make sure your wireless driver is at Version V1.0.0.14
You can refer to the following link.
www.asus.com/support/service-center-location
Thank you.
The internet button is missing and this already happened to me back then with another laptop, but it had a wifi button, however, this one doesn't. I'm using Asus TUF and idk where to find that wifi button to enable this.
Hi -butterfish,
Do you mean there is no wifi icon in task bar? Is there wifi adapter in device manager? Have you followed all the steps in this video?
@@asus_support hello, i saw someone said that they simply pressed the power button to shut it down and surprisingly it worked.
all of these traditional solutions won't work...the problem is somehow between any Asus laptop and network settings in windows, it only can be solved by plugging in a wireless USB adapter
Hi asus support, i have been having troubles connecting my wifi to my brand new Asus ROG strix gaming laptop G713RM. This has occurred for the third time and im not sure why. The troubleshooter says that it is because of the mediatek wifi wireless LAN card adaptor experiencing driver or hardware related problems. Is there a way to fix that?
Hi Venus,
Did you follow the instructions in the video?
Inclouding run Wireless Diagnosis in MyASUS, update wireless and Bluetooth drivers via Device Manager, reset the network, and so on.
@@asus_support i tried resetting the network and restarting/shutting down my laptop many times already, but it did not work. Everything else is updated too 😅😥
@@venus1679
Did you run Wireless Diagnosis in MyASUS? May I ask what the result of the diagnosis was? Have you tried using wire to connect to the network?
If it still does not work, it is recommended that contact the dealer for assistance because you just bought it.
@@asus_support it says "There may be a probelm with your wifi driver. Repairs are already in the process" however, nothing is working
@@venus1679
If you have updated the network driver and followed the steps in the video but the issue still exists, it is recommended that you backup personal files, then reset the device to back to its original configuration.
Please refer to the following link.
www.asus.com/support/FAQ/1013064/
www.asus.com/support/FAQ/1013063/
Also it is recommended that you visit the ASUS Repair Center to have your device checked.
Please refer to the following link for further assistance.
www.asus.com/support/CallUs
Hi, my laptop Asus Vivobook A512FL-EJ507T wireless connection issue. When i turn on my laptop, I saw the wifi icon and it usually turn off with no reason. After a week, I realized that the wireless connection auto turn on for a few minutes, but when I need to access the Internet immediately, 3-5 mins is too long for me. To deal with it, I troubleshooted but sometimes it works or not. And after that I need to wait until it turn itself on. I have tried to reset it but after 2-3 days, it also happened again. That experience annoyed me for about last 3 months. I hope you'll reply me soon. Sorry for my bad English.
Hi Nguyên,
If you reset network, the wireless would turn on after booted up, but after 2-3 days, the wireless would turn off and auto turn on after 3-5 mins? Did it occur since you bought it? May I have the bios version and the wireless driver version?
been experiencing the same issue, both bluetooth and wifi, I've been watching videos and following instructions and contacting support but its still the same thing, Ive believe this is the worst Investment Ive made my entire life
I just bought an Asus laptop and cannot get past the initial connection to my Wi-Fi. It recognizes it and wants to connect automatically but when I hit enter absolutely nothing happens.
Hi Alan Nastari,
May I ask if you followed the instructions in the video? Is your device able to connect to the Internet via a wired modem?
Could you please provide the model name (for example, FA506IH) and details of the situation?
Please refer to the following link as well.
www.asus.com/support/FAQ/1015740/
This problem just keeps on coming to my laptop when I went to the service centre they said that the problem is with windows 11 and i should downgrade the version and it would be good so I did now have the same problems on windows 10 I have taken it to the service centre 2 3 times and they did nothing when I restart or reset the adapter setting for a minute it is okay then the wifi disables itself never buying Asus again
Hi Abhiram Kantamraju,
Have you followed all the steps in this video? Does it also occur after reset the system without any third party apps installed? May I have the model name, the bios version and the wifi driver version?
@@asus_support i have done the resting when i first had the problem that's when I gave it to the customer care and my model name FA706I and bios version is .316 and wifi driver version 2024.0.10.121
Hi Abhiram Kantamraju,
If your model name is FA706IH, please try the Realtek Wireless LAN Driver V2024.0.10.132 from our support site. Does it also occur after reset the system without any third party apps installed for now?
bro if you found any solution to this please let me know i have same problem & same model
@@asus_support yes i tried latest drivers for this model still wifi disconnect or disappeared please fix this this problem or give us a driver update
im on fx505dd. why does my wifi keep disconnecting when im playing games (small encounter on games with low graphics) ? And when im trying to reconnect it says "Can't connect to this network".
I did uncheck "Allow the computer to turn off this device to save power" but that didn't help. Some people say i need to update or uninstall my wireless adapter driver but nothing change.
The troubleshoot does fix it but i hate doing it over and over again just to get the wifi back.
If the issue persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Am facing the same issue.. tried all the methods contact service center after that it works fine but again after 20 to 25 days am facing this issue again...
Hi
So Technical,
Is there no wifi icon or fail to connecting wifi? May I have the model name, the bios version, the wifi driver version and more details about the wifi issue?
I downloaded the official drivers for my Vivobook Go 14/15 exact model from the official website and it doesn't recognize them. It's giving me the "could not find any network adapter"
Regarding your question, I would recommend you visit the following forum post to get more assistance.
zentalk.asus.com/t5/laptop/ct-p/Laptop
Sorry for any inconvenience it may be caused.
@@asus_support I found the problem, it was missing the "Network Controller" driver which is separate from the wlan driver.
I got classic problem of no Wi-Fi networks appears in the Wi-Fi scan. Got the problem in the past and download some drivers from internet in a informatic Group where several people have same problem. It works and It worked perfect for 3 months. Suddenly is happening again. Restart, works ok, im in internet for ....5-10 minits, and again same issue. I tried everything you write and everything works....for a while...now Im at 15 days of finish my guarantee...and im not sure what to do....
Hi ElLeoyeah,
May I ask if you followed the instructions in the video?
It is recommended that you run Wireless Diagnosis in MyASUS, update the wireless and Bluetooth drivers through Device Manager, reset the network and browser and so on.
Please refer to the following link for further information.
www.asus.com/support/FAQ/1015073/
I have bought an asus vivobook pro 14 led but I have had a big problem with. it finds network and connects to it but there is no speed and not only in the computer itself but in all devices connected to the network
Hi bassel trad,
Could you please provide the model name (for example, K3400PH or M3401QA), BIOS version, and details of the situation?
Do you mean that all devices can connect to the Internet normally, except your Asus device?
Did you follow the instructions in the video to troubleshoot the issue?
i have high latency problem, i connected the laptop with the wifi and lan, that i already used for my pc at home without problems, and the latency remains. idk what to do
I suggest referring to the following FAQ.
Uninstall the network card from Device Manager, then reinstall the driver to confirm.
www.asus.com/support/faq/1015740/
www.asus.com/support/faq/1015073/
Thank you.
Acer: display driver
Samsung: battery
Dell: Keyboard and battery
Asus: Network
Maybe its time to buy (use) lenovo?
Bruh when I press shirt and shutdown and typed my password on Lock Screen IT SAID INCORRECT and when u restart IT JUST SAID PLEASE WAIT
Hi A_nice,
Is the issue still exist after restarting? Please double-check that the password you typed is accurate.
Btw idk if this video works, but heres what I did, I didnt have any wifi so I couldnt install new hardware from my pc. What I did was start the pc in like the mode where you can reset to the latest update downloaded and did a system reset, not deleteing any of my data as far as I am aware. Now I have internet but idk if it works long term, if ur iinternet goes away again do another systen reset. Now Its been a day and my internet didnt go awaay once so Im inlcined to believe I have fixed the issue.
You don’t have to worry about MediaTek modules. Changing to Intel’s latest modules is good for your mental health. I don’t buy Asus laptops anymore.
When im surfing internet everything is ok , but when start some online game wifi is lost and cant be start again , only after reboot , i updated drivers , change OC still cant fix it . Asus tuf gaming fx505dt
Hi Markov IT,
Do you mean the wifi icon disappear in taskbar and settings? Does it occur when open the specific game? May I have the bios version and wifi driver version?
Asus please help me. The wifi symbol has disappeared and there is a error symbol over the driver. I tried multiple methods like updating the driver, reseting the network, restarting it several times, degraded to BIOS 304 from 308, nothing worked, please help me Asus.
Hi THUNDERDEVIL ⚡
May I have the model name and the wifi driver version? Have you run windows update, windows troubleshooting and diagnosis in MyASUS?
@@asus_support please help me asus
@@asus_support Asus pleaseeee help
Hi THUNDERDEVIL ⚡
I've replied the link below.
ruclips.net/video/0Zx39uHHx3o/видео.html&lc=Ugz6T0hkPb2IBKIw1yN4AaABAg.9WvPKmPMCLA9X2g4MSt_ha
Hi Asus Support, I am a student and I have an issue regarding with my laptop. It's an old model but I manage to install windows 10 on it. I've been using it for 2years now and everything seems to be fine but today I cannot wireless connect to my wifi. I cannot find the connect wifi button on the settings and it only shows Ethernet connection. I've tried various methods such as downloading new wifi drivers, Command prompt, control panel etc.
I am starting to lose hope because all of my important files are stored on this old laptop, if you can help me pls do
My laptop model is : K42F
Hi, according to your problem, have you try to Run Wireless Diagnosis in MyASUS?
Whether you have wireless network adapter with Yellow Exclamation in Device Manager issue?
Please make sure you update the Wireless and Bluetooth drivers through Device Manager.
Did you update or do any changes then the problem occur?
Could you provide your OS version? Thank you.
@@asus_support I reinstalled a fresh copy of windows in my pc, I thought that was it and my problems will be fixed. After updating it was working very fine but as soon as I tried to download important applications like chrome, office etc. My laptop will show an message [Can't connect to this network]
hello, i recently update my asus vivobook bios and after booting up the network sign is gone from taskbar ....i tried everything but cant connect to any netwrok
Hi, FAISAL HUSSAIN.
Could you please provide the model name (for example, FA506IH), the BIOS version, the driver version, details of the situation, and the troubleshooting steps you have tried?
@@asus_support my model is ASUS LAPTOP X409UA ...after the update to 22H2 WINDOWS 10 i was not able to connect to any network..the network icon was gone from everywhere ...i tried to reset the pc though i got back the internet but activation status of windows was lost ...finally i had to a fresh install of windows ...its all fine now
My Asus W202 - cannot log onto internet which works fine with every other device. Error message is "problem with wireless adapter or access point".
Cannot see where BIOS is and Windows 10 thinks the driver is fine.
What else can or should I do?
Says wifi is on but is 'unable to connect to this network' - despite working fine last night.
Have checked driver enabled and it seems to be working properly.
Hi
Euphrosene Labon,
Do you get the same error message while connecting to other routers? Please refer to the following link to check the model name and the bios version, and please also share me the wireless driver version.
www.asus.com/support/FAQ/1030673/
hi, i have this laptop K6500ZC-L1213 , How do I reactivate the wifi network card; i'm not delete driver
I suggest you go to Device Manager to disable the wireless network card and then re-enable it.
@@asus_support no, i'm use fn+F2, and enable wireless card... thank's
@@asus_support the problem did not concern the deletion of the network card driver, but I presume that in notebooks, if you distractedly press combinations of keys, you risk disabling some component, sometimes the wifi network card, sometimes the touchpad. concentrating too many functions in a single button creates these situations
I installed Debian 10.9 with non-free-firmware on a new Vivobook 17 (M712UA, AMD Ryzen 5000 Series ), but it doesn't recognize the wifi adapter. It works fine on an HP Envy TouchSmart laptop wifi, but not on the new Asus laptop wifi.
How to enable the Asus wifi, please?
Hi, according to your question, please make sure you follow the steps according to the video or the FAQ athte description box.
Is all the drivers up to date?
@@asus_supportYes, all Debian firmware-non-free software is correctly installed according to Debian technical support, but the Mediatek wifi will only be activated ny Microsoft software, so the laptop will be returned to the vendor. The lack of an RJ-45 is especially disturbing.
My Asus laptop wifi quit working all together so stressful always had issue with this laptop... never will buy Asus ever again
Hi djkrazyt,
Do you mean there is no wifi option or you have enabled wifi but cannot search any SSID? May I have the model name, the bios version and the wifi driver version? Which steps in this video you have done?
@@asus_support wifi just shuts off all together... than when I try to reconnect it will say can't connect to this network
Hi djkrazyt,
May I have the model name, the bios version and the wifi driver version? Which steps in this video you have done?
@@asus_support bios: K55A.404 system model: K55A
Hi djkrazyt,
Please update bios 407 and follow the steps in this video to check if you can turn on wifi and connect ssid.
I have a problem with my wi-fi option totally deleted somehow. The settings option is not showing any wi-fi option. If I search for wi-fi there is no result. I can only use my computer with an ethernet cable. How can I fix my problem?
Hi Azize Demir,
Based on the situation you describe, it is recommended that you update or reinstll the Wireless and Bluetooth drivers through Device Manager.
Please refer to the following link.
www.asus.com/support/FAQ/1015073/#Win11_A5
Yeah, restarting does bandaid the issue, but it's only a matter of time until the wifi icon is gone again and I'm once again unable to access the internet. This happens on average 3 times a day.
According to what you described, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
@@asus_support I brought it back to the store I bought it from and they'll try to fix it.
Before my motherboard problem, I don't have any problem with wifi. But in January 2022, I changed my motherboard at the service center. Since then, my laptop had problems with the wifi. It makes my life became complicated. Now it happens again 😫😫
Should I bring my laptop to the service center again?
Is there any problem with the driver?
The same problem occurs and it happens when I really need to use wifi. I'm so frustrated 😔
ASUS VivoBook A412FL
Hi Nur Auni Baharum,
Is the wifi icon disappeared? Have you followed all the steps in this video? May I have the wifi driver version?
Please refer to the following link to check the specific model name and the bios version.
www.asus.com/support/FAQ/1030673/
@@asus_support Hi, my wifi icon doesn't disappear. I still have it at the bottom of the screen. But at the quick setting, the wifi button is disappeared. I follow all the steps, including a few times I reset the network and restart the laptop. But still no connection. Even I tried to enable the network connection, the connection still became disable after a few times. This problem keeps repeating, last month it occurred three times.
firmware : X412FLC.303
System Model VivoBook_ASUSLaptop X412FLC_A412FL
BIOS Version/Date American Megatrends Inc. X412FLC.303, 17/07/2020
Hi Nur Auni Baharum,
Please check your wifi adapter model in device manager and reinstall wifi driver from our support site.
www.asus.com/supportonly/X412FL/HelpDesk_Download/
If there is still no wifi connection, please backup your personal files, and send the device to our local service center again for further checking.
Hi, I have TUF A15 FX506II and just bought last march. I have the problem with the internet connection which is suddenly slowing down when using WiFi connection, even though my phone, etc using same WiFi but the connection is fine, only my laptop got the slow connection. I have tried to disable WiFi on advanced network settings > change adapter options > disable wifi > and enable again, and the problem is fixed. and the next day, I got the same problem again, and repeat the solution again, but do I have to repeat the same thing when the problem occurs again? Please is there any other solution?😭😭
Hi Ryuminix,
Have you tried connecting to other routers? What adapter settings you have changed? May I have the bios version and wifi driver version? Which steps in this video you have done?
Bought a computer for school and can’t even use it for school. It’s honestly a shame that one day it works and the next it doesn’t. Wifi on phone works great on multiple different networks but the computer thinks none of them work 🤷♀️
We recommend uninstalling the wireless network card from the Device Manager and then reinstalling the driver.
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Seems to me the wireless adaptor provided with my ASUS is weak and/or of poor quality. I have a seven year old MacBook Pro that connects to our wireless router just fine and shows the highest possible connection strength. Right next to it is my new ASUS, which gives me the error message "Can't connect to this network". If I walk about three meters out to the hallway, it will connect, but when I bring it back into my office, it eventually disconnects. Very disappointing, especially considering I shelled out extra money to get their highest performing laptop (16 cores, maximum possible memory, GPU, etc).
Please try reinstalling the wireless network card driver and check again.
If the issue persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
I am facing connectivity with Dual Band 5G WiFi issue with my Asus TUF A15 Gaming Laptop, Can anyone suggest how to fix this issue. Appreciate for your Help and Support!
May I ask what kind of issue you are encountering?
Thank you!!
What about new install on Asus rog strix, and no wireless network no Bluetooth come up, downloaded All Asus drivers from Asus except chipset and was not available to get anything only Ethernet cable comes up on laptop how do I get wifi drivers without Ethernet?
Hi, according to your question, have you try the troubleshooting steps according to the video or the FAQ at the description box?
Have you run diagnosis via MyASUS?
Have you try to reset your PC?
Could you provide your product model and OS version? Thank you.