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Sign Duo I got the Skillshare I sure hope I can learn sign language from it since I am hard of hearing and I’m very slow of learning. But thank you for putting this out Ellen and Ryan you both are the best.
Sign Duo I’m going to check into that. I’ve been taking sign language locally at the hospital in my hometown but I don’t feel like I’m getting everything I want to learn. 😀 new subscriber thanks
Thank you! I will definitely check this out. I’m actually currently taking a “continuing education” course at a community college near me because of your channel! I’m a job coach for people with intellectual disabilities, but I’ve realized the world needs to be more accessible for EVERYONE and I can start with myself at the very least!
atlason the mic if they’re not getting paid enough maybe they should 1) not slack off in school or 2) find a better fucking job. Wage is no excuse to act like an asshole to someone with a disability.
atlason the mic didn’t know you have to get paid to care and I didn’t know people at McDonald’s get paid to assume that people r faking their disabilities instead of just doing a simple task of reading the order off the phone People in my country only get paid about $6.50 per hour but their service is still decent
atlason the mic If a deaf person or anyone else with a disability asked for help at the store or anywhere else I’m not just going to deny them and say they’re faking it because I’m not getting payed to go shopping
Alison while I agree wage isn’t an excuse don’t you want McDonald’s we need people working there and many people have a job while in school the help pay for it or support a family
I can understand being on his end because it can be hurtful, but you also have to seen it from the employee's side too. The drive-thru employee may not have a pen or paper accessible right there. When I was a college student I worked at BK for 2 years paying for school. Not once did I have a paper and pen in my drive-thru window. I'd have to run to the manager's office to get them too.
MasterJediFunkoLobstah and that’s thing they should keep pen and paper with them in case encounters like this happen. At my job it wasn’t required but I learned to sign “are you deaf” and had a pre written paper it isn’t hard to be inclusive.
ME TOO. This guy came through and handed my coworker his phone and I thought"that's illegall" because I'm dramatic and we aren't allowed to grab people's phones at my cfa. So I walked over there and I saw him sign "hungry" and I put two and two together almost instantly and I started singing to him and he was shocked to see anyone at cfa know asl. It happened on Wednesday, and the sign duo released their part two of deaf man vs drive through on sunday, which is when I watched that. That video made me so mad, they were so rude to him. When I saw that I said I would never let that happen in our drive through.
I love the fact that the lady was quick to understand what was up. It’s true she didn’t know how to communicate smoothly with you but she tried and you both communicated what you had to communicate
@@SignDuoChannel yes here in Toronto sometimes drive thrus get either aggressive or nervous depend where. My friend next to me told me last time they screamed at mic. Even though the sign said For guests ....""" To order at window. Thanks for sharing video wave hands 🙌😊
The fact that this couple went out of their way to make sure we hearing people have subtitles says alot. Most channels don't do that for the def community.
I’ve dealt with a deaf person when I started at McDonald’s it was actually my first day and my first order I had to take at first I was a little confused then I realized and called my manager for help so we printed out a receipt and gave him a pen to write down the order and every time he came back i immediately gave him pen and paper so it was easier for him
I had a older deaf guy that came into my Starbucks, at 7 pm, every Tuesday and Thursday. I always had paper and pen ready for him, with his normal order already written on it. He caught on really quick, and his joke was to switch the order up on me sometimes, to keep me on my toes. It made both of us laugh 😂 i learned a few signs so I could talk with him as well, which he really appreciated.
@@testexpirement5181 I'm not deaf, but I'm a person who likes to avoid as much confusion or conflict as much as possible when out in public. If I were deaf and I know I'm going to a drive-thru I'm going to have my order written out beforehand to hand the employee at the window, instead of going through the trouble of asking through gestures or using my phone to communicate. Since I know this could be a recurring issue, I would keep a pen and paper in my car as well. I'm not being a negative person here. I'm just explaining how I would decrease the possible tension and conflict while doing an ordinary activity such as ordering in a drive-thru.
When I worked at the movie theater I was able to sign with the Deaf customers who came through. It was great, I can remember one guy's face lighting up when he had his order typed on his phone but I started signing with him and we chatted about what movie he was seeing, etc.
Treasure Byrge I work at the drive ins and I always wanted to be able to sign to someone if they needed it but we don’t have CC for the drive ins so deaf people don’t really come there. One guy came once though with his wife (when I wasn’t there) and from what I heard she was making a scene about there not being subtitles and stuff and the poor guy was apologizing and was really embarrassed. My co workers were like “where is Preslei when we need her, she’s always signing “
I work at a movie theater. I personally don’t know sign language but my manager is fluent in SL because his mom is fully deaf. I think it would be cool to learn :)
I liked the staff... She tried hard to accommodate. Showed the ketchup, the sizes, she was quick to get him what he needed to write, and friendly, not rushed or... Acting like she was inconvenienced because of the few more seconds taken to try and make communication with her customer. Good job Carl's Jr lady 👍
I love this kind of videos when you show us things that hearing people don't think about! Is a really good way to create conscious about deaf people and how they live and also how good is to learn sign languaje♡ You're doing a really good work you guys! You're really making a difference
camila saavedra stone I love this comment because these are things hearing people sometimes don’t think about and we want to start a discussion around it. Thank you!
@@SignDuoChannel OMG! Thanks for answering!♡ And absolutely! Since I started watching your videos I started talking more and more about this with the people around me and it really shows when you see things beyond yourself! So, again, thanks for all you do♡
@@oldiesaubrey1989 Mine? If it is, Thank you!♡ Also is actually a gif of George Harrison but when I use this account for comments o something like that the gif stops moving and that's my profile picture hahaha
Okay, I never heard of Google translate. I found it and played with it. My goodness, I love it. My husband and I are both hearing. He has a mumble when he speaks and it's hard for others to understand him. I hope this will help him when I'm not with him. 😊
Sign Duo as someone who used to work in fast food, I don’t suggest this. A lot of times Bluetooths get super weird with the systems and we hear a really loud screeching noise/static the whole time
Not that they translate as people can type in their own captions for the video and even code placement and timing. For example, there is a typo in the video: hint, contine. Good luck.
I was visiting out of town family when I took my hearing but non-verbal son to a Starbucks. He said/signed “pink please,” while pointing to a pink cake pop. The sweet barista got so excited that she would be able to sign with him, but we don’t know much of it. It was really cool that she jumped right into signing to him. That made me feel like I didn’t need to be the middle man when new friends try to communicate with him. He was 3 at the time, and that was probably the first time that someone recognized he had different needs and I didn’t feel judged or feel bad for my son.
I am learning ASL by myself, and when we have someone from the deaf community come, and I see them sign deaf, I jump in and try to help get their orders. The smiles I get from them make my day. I take pride in trying to make them feel like a normal person.
Emma Reisenberg ordering regardless of any “disabilities “ or being freaking unable to hear or unable to see should still be the same and it’s not. It really sucks. I love your comment but I don’t feel saying “make them feel like a normal person” was the best way to put it. They are “normal” people, but is there really a full “normal” everyone is different and has their “set-backs” and disadvantages also while having different advantages to life.
I'm learning ASL in school and this really helps me learn new signs, I try and watch with captions off and go back and turn them on and see how well I did with understanding your signs!
@@doveyloveyluvsyou That's awesome, I have seen one of those as well. All of them should have that, the technology is there to do it. I think the mobile app ordering helps too, but I LOVE the screens at Starbucks.
I love what your channel and video represent. This is the gap we need to fill. I am learning so much from these videos. ! Ps. Your pup looks like mine but in a different color! Java is adorable and so well behaved !
I think because it's not really a disability. Maybe he is more disadvantaged than a hearing person because he has to accommodate to hearing culture, but if you think of it more like he speaks another language, I just tend to view him as confident. I think the whole point is, deaf are expected to accommodate to the hearing world and these videos educate us and make us more aware that the hearing community does not accommodate enough and that we have the ability to change that by learning a few basic signs.
I was just thinking about this the other day because when I go through my local Starbucks drive-through, there's only a talkbox, and I never see any sign or button for someone to press if they are Deaf of HoH. There needs to be more universal accessibility in that respect. Thanks for posting! I always feel more informed after watching your videos.
The Starbucks in my area has a talkbox with a large screen and when someone doesn't respond they actually turn it on so it's a video feed to and from the cashier. A few cashiers know asl. It's amazing to see how they handled it. We do have a very large portion of deaf, hard of hearing, and people with physical disabilities that leave them mute here, and the high school that has a program for them is directly across the street from the Starbucks. I'm sure that has something to do with it.
Thank you your kind comment! There are some locations that have the video service, but sadly there is none in our area. True, there needs to be more universal accessibility in that respect :)
Devil Trancy Are you native to Antwerp? I know that the employees there can be very rude to those who aren’t native to the province, most definitely if it’s another dialect. I had the same problem in Rotterdam (Netherlands), I speak fluent Dutch, but they had some problems with my Flemish accent and my Antwerp dialect and didn’t take my order. I’ve been ordering on the digital ordering screens ever since in the Netherlands.
What is love is that they have to look at each other to communicate with each other. Not many couples can appreciate that...some just talk and dont even look at each other or have eye contact.
The only sign I recognized from this video was “more.” My 4 year old son is nonverbal but sure knows how to let me know when he wants more. He’s very good with please and thank you, as well. I try to watch signing videos with him, and we practice, but I guess I’m just not as cool as his speech therapist 🤷🏻♀️
Carl's Jr. shift leader here, the most likely reason why they would park your car is because of time management and S.O.S. (speed of service). Every single time someone lands on the "take your order station", the timer starts, and then until the driver leaves the window it would stop. The goal for most Carl's Jr's is 4:30 minute average for the entire day, if you do earlier, your district leaders will award your store with more points. What happens here is that most likely you were facing the manager and the fact she had to write with you and not be able to put it down straight already put them around 4:00 minutes when everything was set, which wouldn't be so bad. But every single time criss cuts, onion rings,tenders, fillets, or zucchini are ordered they will always be done fresh. Fries has a lifetime of 20 min before they go to waste. So a guaranteed 2:29 minutes would have to be used to finish the criss cuts and then having to place it in a medium pack, then pack the burger, hopefully already have the drinks out for the combo, would make them go around 7:00 and thats a red zone and that really hurts them. So she was in such a hurry that she wanted to park you so you get off of the balance that timed your order, so much that she did not give your card back and thats a major rule broken, then get onto the next person so there's no worry. It's a very bad way to service people and it is cheating the system entirely, and then a risk to your card. If a district manager of that place managed to capture it, it would most likely lead to many points being removed off, it's like school you shouldn't cheat, but we somehow still do it despite the consequences. Then the refund, usually when someone pays card, you have to refund in cash, I did not see any cash whatsoever, so what could've happened there was that they played nice with you and lied to you so that you wouldn't put a complaint because there was only two cars, but it could also be that that place has better technology now, cause not all Jr's are up to date. Then if it was a refund at the bottom of your receipt should show cashier, then manager, then reason. If that was not there then they lied to you. I remember when I used to do all of this when I was a crew member but noticed to just work with the system, having a couple points and being still good is better than losing all points because you want to be greedy. That's how I reached shift leader. Anyways hope you guys are having a great time!
MINI_GAMES YT because talking to communicate is what most people are used to and what they’ve learned. It’s a habit, can’t fault people for that. Plus they only JUST learned he’s deaf. They would need to see him on a regular basis to get used to it. Also his girlfriend also talks to him (not just for our sakes) it’s a habit that’s been taught from birth.
Thag is just rude and not nice, what if you were deaf and people tried to talk to you and u wrote a comment sayjng “I dont understand why they try to talk to her when he clearly shows that she is deaf“ you would get mad exactly, so you should never say that.
I would love to see a video on the top beneficial signs to learn as a hearing person if you just want to have that knowledge to ensure accessibility if needed.
My dad used to work with the disability people and there was this really sweet,blind,teenager. I think his name was Alex or Kyle? Anyways,the disabled home had a pet day,and he touched a baby kitten for the first time! 🥺 My dad said his expression was one of the sweetest things he has ever seen! ❤️ Dont know how this is related to the video,but I thought it was a nice thought.
when. she. raised. her. voice. i. got. so. triggered. it doesn't helpppp edit: guys i am aware that it's a "natural instinct" to raise your voice when someone says he can't hear you but I'm just saying more workers should be trained how to understand and serve Deaf people because it can be frustrating for the Deaf
although, some people are just hard of hearing, and not completely deaf when someone says they can't hear you, your natural response is to speak up, you know?
@@yume5441 its actually better to speak in a deeper voice rather than raising your voice. But I suppose it's hard to get out of the habit of doing that as well and some people don't notice that they're doing it either.
I’ve worked in the fast food industry at a drive thru and met hard of hearing people more than completely deaf people so my natural reaction would be to raise my voice & enunciate my words so they could at the least read my lips. Of course I would just offer a pen and paper to make communication easier and at least knew how to say little things in ASL (like “thank you”) through experience to help a bit. But I completely get where you’re coming from though. The lady was still very willing to help and seemed very caring especially at the end of their interaction. At the end of the day, she was doing the best that she could with whatever knowledge and empathy she had to help someone who clearly needed it 😇
im sure it’s just a natural reaction, when you think someone can’t hear you, you raise your voice. probably didn’t completely register that’s he’s completely deaf quickly.
i work at best buy and we have a regular customer who is deaf. most of my coworkers just type what they want to tell him and show him their phones. he seems really happy that we try our best to communicate with him since most of us don't know asl. he always signs "thank you" with a big smile on his face when he leaves so i hope we are doing what makes him comfortable. i got the ava app that was talked about in another video but i haven't had the chance to use it with him yet
You guys are amazing! I’m a deaf 14 year old and I love seeing people like you trying to spread awareness about our shortcomings and how to overcome them!👍
Things like this makes me wanna properly pick up sign language. I'm from Singapore and I've been trying to learn ASL (especially since I was a huge fan of the show Switched At Birth), so I'm a little worried it may be different since SSL has it's own slangs etc.. but when I was in Malaysia for a trip 2 years back, we got a cabbie that was deaf. When we were getting off the car I tried to sign "may I help with the bags" but he didn't respond so I was embarrassed, thinking I didn't sign properly. After that I signed "thank you, it was nice to meet you" (the only phrase I can sign confidently), and in that moment his eyes..... they just LIT UP and he signed back excitedly something like "you're great! nice to meet you too!!!" and it was honestly heart warming. He looked so happy and I'm glad in that moment I could communicate with him.. and for that I will continue to learn sign language :)
Actually, even if she meant call like actually call, there are services for deaf or hard of hearing folk to be able to call hearing folk. Essentially, they video chat with someone who translates their sign language into spoken language.
I worked in retail for 8 years, anytime I had a deaf, mute, or blind person; just anyone with a disability, I put my 200+% EFFORT to help them with what they need. Be it carry stuff to their car, reach items, communicate in their way- anything! I remember helping a color blind person with balloons at party city. She was so distraught and I helped her for two hours and enjoyed my time with her in getting her daughter's five birthday balloons and supplies. (it was unicorn theme, so lots of rainbows) Thats the one thing i miss working in retail, helping people and making their day better.
I'm from australia and work night shift at mcdonalds and most nights there a hearing impaired guy that comes through, he can't speak clearly but he is verbal enough that i can read his lips and understand what he's saying. he's so, so!! lovely!! I can understand basic signs from him and he usually comes in by himself, but last week he came through with his brother, it just made me so so happy :')
Same mine are always on because I have Auditory processing disorder and I sometimes miss things. Plus sometimes the auto generated subtitles give you a good laugh 😄
@@Bekinditcostsnothing One of my favorite auto subtitle mishaps was when a youtuber said “I had a long drive home” and the captions said “I had a long dry hump” 😂
I just discovered your channel and just want to say how much I love it! I can relate to the worker side as I knew very little sign language when working retail, but had an experience where I pulled out receipt paper to help a customer. We wrote back and forth to answer her questions, and I could tell from the look on her face how much she appreciated me taking time to focus on her and point her in the right direction of the store. Again, I knew very little at that time, and she smiled even bigger when I was able to say thank you to her in ASL. I still have a lot of learning to do, but I love getting to surprise my husband with little phrases I teach myself, especially holiday greetings. He has been deaf since he was a toddler, but did get a cochlear not long after. He takes it off when he sleeps, so I have learned some more signing for when his cochlear is off, and when I throw new ones his way he gives me a huge smile and blushes a little. All that said, he only has a cochlear on his right side. So, when you guys showed the clips of your girlfriend ordering from the passenger seat, I can say, we have had to do that many times. Or having me repeat what is said when the speaker is really bad. Thank you again. It means a lot to so many people. 😊
You guys deserve more subs. These videos are really cool and really make me realize how deaf people can be treated sometimes and what they have to go through on a daily basis
I loved your comment about how they didn’t have a sign. I have a service dog and when there is some type of sign there is a better chance that staff have been trained about the law (or in your case how to communicate with everyone). It seems like a small thing but I always feel more confident when I see a sign. Thanks for sharing this video! ❤️
Hi i just wanna say i cant even imagine losing one of my senses and having to be judged and treated differently even when you dont get to choose. It is amazing to see rare kind people (wish everyone was kind) that treat every individual equally. I wish that you guys are always living happily and you deserve the best!!!!!!!! Much love from Singapore!!!!!
I am deaf myself without my hearing aids... I mostly type things on my phone and show it to the person what items i wanted or need etc. Its amazing how ur gf learns how to sign language and everything. 😁 my gf learns allot about my since i was born with teacher collon syndrome or down sydrome.. She always helps which is rare nowadays when people dont take the time to get to know u n everything.
I was deaf but I'm not anymore because years of surgery's when I was a kid. I got really rusty that I only knew some sign language because I'm 17 and didnt use it in years. When I saw the video where his food got thrown out that motivated me to learn again. I know AMSL to help people one day because people should be treated right.
Starbucks if you haven’t already, I’m a barista there and some of my favorite regulars are deaf and I’ve picked up some simple signing so I can hold short conversations with them! It’s been my experience that other SB baristas are pretty good at communicating with deaf customers even if they can’t completely ASL through a whole order or convo too :) One of my friends at another store actually had a deaf coworker! And if you’ve seen Starbucks at rush hour...oof. It’s hard to keep everything straight for our customers even if you aren’t deaf! Haha
David W. A Starbucks in my city has a deaf barista so they have a sign that tells you to give her you ticket when you get the drink etc. the Starbucks has sign language “drawings” so people get educated... it just shows people who say deaf people can’t work normal jobs are idiots lmao.
I RESPECT starbucks employees the most! It's crazy on weekends and i usually try my best to have my order ready or have ellen order for me. I never want to screw up the ordering process for starbucks, i know it can get hectic! However when I am by myself, Starbucks is always so sweet and accommodating, that is one of the major reasons why I "sponsor" (give my money to) starbucks so much 😂
I hope this doesn't come across as rude, but specifically for drive thrus, isn't it more convenient for you to carry a pad of paper and a pen in the car instead of waiting for the employee to provide it for you?
It then put the burden upon the disabled person instead of the establishment to make sure their place of business is accessible to disable people. Yah pen and paper seems like a small thing but this logic could be apply to something larger. For example, grocery shopping. Wouldn't it be better for blind people to use seeing eye app to help them shop? Instead of asking that question, we should ask why does blind people need seeing eye app to help them shop? Why dont these stores have braille names near the products, so blind people could read and know what they are without needing additional aid? Technologies are great and it makes disabled people life way easier but it is also costly. Our society needs constant reminder that our world is not accessible to a lot of people, and not bringing their own pen and paper is one of those reminders.
I agree fully. However this video was made for educational purposes, and i did not have paper and pen at the time. Also the burden falls upon the establishment as stated in title III of the ADA.
Employee is there to assist in anyway possible but not with a dumb attitude they taxs to so whatever it is they need supply it and lose the bad hearts get good if was u i am sure it would be different so start thinking if it was me hmmmm
The fact that I was able to understand most of what he was communicating without the use of captions. I literally forgot that was even available for me. I really appreciate them taking the time to speak on these situations. Thank you so much.
I would to see a series on this to see how different restaurants react and do !! I worked at a McDonald’s for 5 years, and sometimes customers accidentally skip the speaker to order so we have to take the order at the window and while we are taking there other another person can be placing their order at the speaker so the orders get out of place and end up charging the wrong order, since we get use to them being in the order of the cars!
I finally subscribed today after watching a few videos. I work at Starbucks and found your channel after trying to learn some beginner ASL for a few deaf customers that come in. These videos are so natural, and I love seeing your relationship. You guys make it so easy to understand your experience, as well as make me feel like part of the conversation. Thank you for making your channel!
Im actually trying to learn ASL because i feel like it would be amazing when a deaf customer sees that a cashier knows ASL and I feel it would make their day a whole lot better
Deaf people can still use a phone they just have to go thru a third party...when i was little my best friend was deaf and to call her i would call a 1-800 number (TTY i believe it was called...they would then call my friend and i would talk and they typed and she received that and would type back and the person would read it to me...nowadays there are prob apps that can be downloaded but still the same thing they are still able to use a phone
I don’t have too much experience at a drive through and therefore I’m unfamiliar with the do’s and don’t (they don’t exist where I live), but Have you ever dined at a proper restaurant? The type that you sit at a table, there’s a host, a server, a sommelier, etc. Those places they typically take your card to their register and bring it back with the receipt for you to sign don’t they? You don’t see what the server does with your card, but you assume they don’t do anything malicious which 9 times of 10 is the case that nothing happens. Also, if you ever made an online purchase in your life, or if you have a card connected to a subscription service like Netflix, Spotify, etc you are trusting your information to them, in the hopes that they don’t sell your information for profit (they do, and some companies are more evil in this regard). The truth is, nothing is private or secured unless it’s cash.
My aunt taught me sign language at a young age because my brother is HOH, he was born without a hole in his left ear and had 5 surgeries, even then, he's better with his right ear. I've been learning more and more and this channel is so fun to watch.
Ryan seems so calm and polite about everything, like even with there not being a sign about assistance at the beginning of a drive thru, he didn't seem annoyed, and it's actually kind of sad that he seems so used to it. It's 2020, people should be more aware of these things.
We have the technology to create “ATM” type interfaces for drive-thrus that nearly everyone could use. Yeah, someone might vandalize it, but they vandalize menu boards and those are always repaired. Have y’all considered using an app to order, and then film picking it up at the drive-thru? I wonder if the phone app has the ability to notify that you’re deaf, or maybe that isn’t necessary. Yeah, probably unnecessary. You’ve shown me an issue I’ve never thought about before. In a department store I’ve assisted deaf and blind people without much difficulty. I’ve experienced the TTphone service once in a call center which was very easy. The company even received a complimentary letter about that call, which surprised me. If we can have braille on drive- thru ATMs, surely interactive keyboards for fast food isn’t much harder. They have tablets for employees to use outside, after all.
My first experience with a deaf person was at my church. It just happened to the janitor at my church’s school where I worked in an after-school program. He would pull out his phone and attempt to type words, but I wouldn’t let him. I wanted him to teach me and he did. He became my mentor/new friend and I his mentee. It’s been over 5years since we met and I began learning sign language and because of the large number of hearing and deaf people that are within my church’s deaf community, many hearing, non-signing members have learned sign language.Of course being the janitor at the school has afforded even our students the opportunity to learn sign language and understand more about deaf culture. By the way I love you guys, but especially Java! She’s so cute! Thanks for sharing!
I am Brazilian and my mother is a sign language teacher, and I have already learned several things. I had forgotten that sign language changes in every continent, and I got stuck in captions 😂
I’ve developed an interest in learning sign language a few months ago, but I’ve only learned a bit of sign language because I was a bit busy with school works and I even get lazy when I get time. But now I’ve finally made up my mind to take learning it seriously now, and I’ve been searching for sign language basics for beginners and all that and while I was searching for videos and lessons here on RUclips, I happened to see your channel, and this video is the first. And I’ve decided to be a subscriber because I’m sure I’ll learn a lot from the two you! It taught me a lot of the struggles that deaf people go through, and it just made me want to learn sign language even more hoping that one day, I’ll be able to help a deaf person if I ever run into one some day, in whatever kind of situation, like ordering at restaurants and more. There’s this group that I really love, they’re called *BTS,* they’re a group of 7 amazing guys who dance and sing. It all started a few months back when they released their new music video for their comeback titled *”Permission To Dance”.* I didn’t know, but found out after that they actually added some sign language in their choreography in their in the music video and I saw so many people, deaf people actually, who expressed their gratitude towards the group for adding sign language, they said they felt touched. There was this one person I saw on twitter who said, his grandfather was deaf, and was never able to enjoy music, but when he saw her watching “Permissions To Dance”, and noticed the sign language in it, her grandfather smiled and I think she also mentioned her grandfather also dancing along to the choreography that had the sign language? I saw a lot of deaf people dancing along to the song’s choreography even though they couldn’t hear the music. It really warmed my heart and that’s when I decided I wanted to learn sign language. They’re just amazing. I think you two would really enjoy the song too! I hope they influence even more people through their music just like how they influenced me to learn sign language when they added sign language in their music video, and make life even just a bit easier for people with disabilities. 💜
Question time! I’ve noticed in a few videos it seems like Ellen has slightly different ways of signing for the camera, and for Ryan. When the camera is on she’s speaking loudly and doing a lot of PSL, but when she forgets about the camera she’s mouthing words and breathing in time with them just as Ryan does. Is that usually how Ellen signs when the cameras are off? And has this always been the case, or did she vocalize more in the beginning? Love you two!!!
they answered this already in a previous video. Ellen vocalizes in front of the camera because they know some people are trying to learn sign language through their videos so she is in teaching mode. When it's just them, she doesn't vocalize as much. It's mostly for the audience's sake
This makes so happy to watch. Ima be watching you guys a lot. I know simple sign language such as “Please, dont, stop, thanks.” And really nice stuff such as,”You are amazing” I’m learning more. So I could have a simple conversation with somebody.
Watching this after the other drive thru video is like a balm to my soul. I know there are a lot of way more important questions but one I have is: Do dogs with deaf owners tend to be quieter? I don't have a dog myself so I'm just curious if they communicate differently to get attention. Anywho, Java is adorable!
If i’m being honest i didn’t even know deaf people could drive. How’s that? I didn’t think you could because I do use my hearing a lot when driving.. and when there’s an ambulance or police car with sirens on what do you do? Also this video was good. I worked at Mcdonald’s and a deaf woman came in and because our Mcdonald’s was so unorganized I didn’t know what to do. I was patient but i’ll admit a little uncomfortable as i was a new worker. I know it must be hard for you guys but it’s also hard on the worker when we aren’t trained on what to do. I did try to find a paper and pen and my manager got mad at me.. I feel like fast food chains should have laminated menus where you can circle exactly what you want with a washable marker. Think that would be most effective since some people’s handwriting is hard to read.
You see the flashing lights of police cars and ambulances. I'm not deaf but my music is always so loud I don't hear the sirens 😂 Should see the lights in your mirrors
Actually it was tested and the truth is that deaf/bad hearing people can actually drive better then people who can hear, it's bc they can focus on the way bc you see the lights, etc and other sounds doesn't distract them like music or any other
As deaf person, I wouldn’t recommend you to ask deaf people about how can they drive. Cuz it’s really insult to them. Do you know deaf people have eyes and can see the rear mirror?
D. Śłåÿęr As a hearing person, i’m genuinely curious. Do you now understand that hearing is an important part of driving? That is why i’m curious. I just said that i had no idea deaf people could drive. How about you educate instead of taking offense? That way i don’t have to ask this question again.
Oop Soup Yea, I get you. All humans are curious, I just warned you or most deaf people would be angry against you. It doesn’t bother me since I used to it. Have a good day sir
Thank for sharing this video! I have a deaf boyfriend and it’s so relatable when we enter through the drive through and i remember the first time I really saw and understood what every deaf person feels and experiences during these moments in everyday life. 🤟🏼You both are amazing! & I can’t wait for more videos!
@@larajanebousseau1431 Yeah that's something I noticed in the US either there are really skinny people, really fit people or just the morbidly obese. I hate the portion sizes over there, I always leave there a couple kg heavier
We had a deaf man come by our snowball stand today where I work and he was really nice and calm about everything while we tried to work out what he wanted with pen and paper to make sure we got it perfect for him and he had decided on ice cream but we thought he meant an ice cream flavored snowball because we didn't have any soft serve machine at the time so we ended up making it wrong anyway and everyone felt so bad that we gave him like 5 free snowball cards and gave him directions to the nearest ice cream shop. It was a very pure and wholesome experience but everyone felt bad after left all disappointed. Still this is a great video to learn from, amazing content all around!!
I know a lot of “burger “ places will park people when 1/ they have a long order or 2/ there was a mistake made and they don’t want to make the other costumers wait. I work at McDonald’s and we do that a lot of the time or if they were out of meat and had to cook it or the fries were just put in the fryer.
I'm just starting to learn ASL, and even though I needed captions to understand, it was cool watching you sign and sometimes being like 'I recognize that sign!'
The first 500 people who click the link in the description
will get 2 free months of Skillshare Premium: skl.sh/signduo2
Check out the introductory ASL Beginner’s class on Skillshare today! It’s free for the first two months.
Sign Duo I got the Skillshare I sure hope I can learn sign language from it since I am hard of hearing and I’m very slow of learning. But thank you for putting this out Ellen and Ryan you both are the best.
Sign Duo I’m going to check into that. I’ve been taking sign language locally at the hospital in my hometown but I don’t feel like I’m getting everything I want to learn. 😀 new subscriber thanks
sorry but why foes he like make noises with his mouth and clicks
Thank you so much!
Thank you! I will definitely check this out. I’m actually currently taking a “continuing education” course at a community college near me because of your channel! I’m a job coach for people with intellectual disabilities, but I’ve realized the world needs to be more accessible for EVERYONE and I can start with myself at the very least!
I love how the staff here are better than the one at McDonald’s
People don’t get paid to care at McDonald’s and it really makes the customer service terrible
atlason the mic if they’re not getting paid enough maybe they should 1) not slack off in school or 2) find a better fucking job. Wage is no excuse to act like an asshole to someone with a disability.
atlason the mic didn’t know you have to get paid to care and I didn’t know people at McDonald’s get paid to assume that people r faking their disabilities instead of just doing a simple task of reading the order off the phone
People in my country only get paid about $6.50 per hour but their service is still decent
atlason the mic If a deaf person or anyone else with a disability asked for help at the store or anywhere else I’m not just going to deny them and say they’re faking it because I’m not getting payed to go shopping
Alison while I agree wage isn’t an excuse don’t you want McDonald’s we need people working there and many people have a job while in school the help pay for it or support a family
The fact that she learned sign language Bc she liked him is so cute 🥺🥺
My mom told me a story like that about two kids in her school,a guy learned sign for his crush and they ended up getting married after hs
Gigi 07 aw thats cute
That's some real dedication right there
@@briancagordon2308 that's not dedication that's 💘 with a capital L
I’m waiting for someone to call her a simp lol
I felt heart broken when he said “it’s hurtful when people get irritated”
I can understand being on his end because it can be hurtful, but you also have to seen it from the employee's side too. The drive-thru employee may not have a pen or paper accessible right there. When I was a college student I worked at BK for 2 years paying for school. Not once did I have a paper and pen in my drive-thru window. I'd have to run to the manager's office to get them too.
MasterJediFunkoLobstah and that’s thing they should keep pen and paper with them in case encounters like this happen. At my job it wasn’t required but I learned to sign “are you deaf” and had a pre written paper it isn’t hard to be inclusive.
@@masterjedifunkolobstah4836 they do though. They have to write down the order and hand it to the cooks
Same it hurts me too.
@@masterjedifunkolobstah4836 You can print paper from the receipt till and a pen is not that hard to source.
Bruh I had the captions off and was trying to understand sign language
much easier with the captions right
Ahaha I did same thing 😂 the first sentence in I was like :” wait what , I can’t understand sign language “
i watched without the captions for a good minute lol
Me too.
Same
I don't think u guys understand how much work this guy puts into his video to add subtitles that probley takes for ever dude keep up the great work
Thanks so much. It’s true, it takes a long time to put subtitles on our videos. Thanks a lot dude! 🙏🏻
u are awesome. sorry for the idiots who have to be butt holes they were raised wrong so I will apologize for them. Keep up the awesome videos😊👩👼
I know holes is spelled wrong but for the ones who have to act evil it is ment for u.
Don’t assume they don’t jointly do the subtitles though, they both probably do it or take turns 🤗
Dude ppl say hes not deaf hes trying not to talk but he is deaf he whisper a bit but still deaf
me: speaks fluent ASL
also me: *stares intensely at the captions*
😂😂
Like I'm watching an English movie with subtitles and just focus on the subtitles before remembering I can understand English.
Speaks? Lol
Me: I sign a bit of sign language...
This video: Haha! In your face! We are American! BSL is POINTLESS!!!!!
Me: 😒😒😒
Um I didn’t know there were captions I feel stupid
honestly idrk same bro
i work at chickfila and i got to take my first order in sign language for a deaf child. it made my day to see him feel so appreciated.
that's amazing!
They really do be hiring the good people
ME TOO. This guy came through and handed my coworker his phone and I thought"that's illegall" because I'm dramatic and we aren't allowed to grab people's phones at my cfa. So I walked over there and I saw him sign "hungry" and I put two and two together almost instantly and I started singing to him and he was shocked to see anyone at cfa know asl. It happened on Wednesday, and the sign duo released their part two of deaf man vs drive through on sunday, which is when I watched that. That video made me so mad, they were so rude to him. When I saw that I said I would never let that happen in our drive through.
Aww
1000 likes
I love the fact that the lady was quick to understand what was up. It’s true she didn’t know how to communicate smoothly with you but she tried and you both communicated what you had to communicate
true, she did not hesitate when i asked for paper and a pen and was willing to use my method of communication.
@@SignDuoChannel yes here in Toronto sometimes drive thrus get either aggressive or nervous depend where. My friend next to me told me last time they screamed at mic. Even though the sign said For guests ....""" To order at window. Thanks for sharing video wave hands 🙌😊
The fact that this couple went out of their way to make sure we hearing people have subtitles says alot. Most channels don't do that for the def community.
i said this too. Makes me realize my privilege.
BrianaLynn7 definitely! Very eye opening
Not just the hearing community, but deaf people from other countries who may not know asl. That's so cool
They dont want tô ignore a big portion of the audience. It's not out of their way, it's on their interest.
Yes!!!
I’ve dealt with a deaf person when I started at McDonald’s it was actually my first day and my first order I had to take at first I was a little confused then I realized and called my manager for help so we printed out a receipt and gave him a pen to write down the order and every time he came back i immediately gave him pen and paper so it was easier for him
I had a older deaf guy that came into my Starbucks, at 7 pm, every Tuesday and Thursday. I always had paper and pen ready for him, with his normal order already written on it. He caught on really quick, and his joke was to switch the order up on me sometimes, to keep me on my toes. It made both of us laugh 😂 i learned a few signs so I could talk with him as well, which he really appreciated.
Lauren Gentry that’s so sweet
Why don’t the deaf people just do this before going to a drive thru? It literally would make them go through less misunderstandings.
@@XStitchWitch_ god bless you and that deaf man 🙏
@@testexpirement5181 I'm not deaf, but I'm a person who likes to avoid as much confusion or conflict as much as possible when out in public. If I were deaf and I know I'm going to a drive-thru I'm going to have my order written out beforehand to hand the employee at the window, instead of going through the trouble of asking through gestures or using my phone to communicate. Since I know this could be a recurring issue, I would keep a pen and paper in my car as well. I'm not being a negative person here. I'm just explaining how I would decrease the possible tension and conflict while doing an ordinary activity such as ordering in a drive-thru.
When I worked at the movie theater I was able to sign with the Deaf customers who came through. It was great, I can remember one guy's face lighting up when he had his order typed on his phone but I started signing with him and we chatted about what movie he was seeing, etc.
Treasure Byrge that’s awesome! ☺️ you knowing sign language makes a difference
@Lil Luke subs
@Lil Luke Subtitles! Movie theaters have (or are supposed to have) a little subtitle machine that hooks onto the armrest or into the cup holder
Treasure Byrge I work at the drive ins and I always wanted to be able to sign to someone if they needed it but we don’t have CC for the drive ins so deaf people don’t really come there. One guy came once though with his wife (when I wasn’t there) and from what I heard she was making a scene about there not being subtitles and stuff and the poor guy was apologizing and was really embarrassed. My co workers were like “where is Preslei when we need her, she’s always signing “
I work at a movie theater. I personally don’t know sign language but my manager is fluent in SL because his mom is fully deaf. I think it would be cool to learn :)
Sign Duo: Turn on closed captions
Me knowing Fluent sign language:
I'm a bad boy
Freaking rebel over here. Better keep an eye on this one, next thing you know, he will be watching one of these videos with his screen turned off.
@@OmniscientWarrior XD who will ever know...
@@OmniscientWarrior Depends on if he knows American Blind Language!
Your only a bad boy cuz u a big show off xd but nice lol
Damn madlad
The employee was like “need anything, call me”...
yes because calls work for deaf people :P
golden knight23 she was probably nervous.
haha it's like telling a blind person they'll see you later
Zada Beats I hope she said that as a joke cause that’s just..insensitive
hello du gf udu how ?? 💀 he has a phone for a reason
"I'm deaf." "Would you like ketchup" ask 3 more times
@@SailorScoutCat it's a joke bro
ccethancodered yeah duh theyre trying to let you understand something love ☺️
@@0rbitalDreams413 j.o.k.e take it buddy
@@-_ur_mom_-8593 but i did take the joke-
@@0rbitalDreams413 omg I'm being funny stap
I liked the staff... She tried hard to accommodate. Showed the ketchup, the sizes, she was quick to get him what he needed to write, and friendly, not rushed or... Acting like she was inconvenienced because of the few more seconds taken to try and make communication with her customer. Good job Carl's Jr lady 👍
Also when she asked him if he wanted cheese and wrote it down
I love this kind of videos when you show us things that hearing people don't think about! Is a really good way to create conscious about deaf people and how they live and also how good is to learn sign languaje♡
You're doing a really good work you guys! You're really making a difference
camila saavedra stone I love this comment because these are things hearing people sometimes don’t think about and we want to start a discussion around it. Thank you!
@@SignDuoChannel OMG! Thanks for answering!♡
And absolutely! Since I started watching your videos I started talking more and more about this with the people around me and it really shows when you see things beyond yourself!
So, again, thanks for all you do♡
Yes. This is a very educational series!😁❤
I really really love your profile picture!!!
@@oldiesaubrey1989 Mine? If it is, Thank you!♡ Also is actually a gif of George Harrison but when I use this account for comments o something like that the gif stops moving and that's my profile picture hahaha
have you ever thought of using bluetooth to have google translate or siri say your order from the car
L 27 no but great idea!
Okay, I never heard of Google translate. I found it and played with it. My goodness, I love it. My husband and I are both hearing. He has a mumble when he speaks and it's hard for others to understand him. I hope this will help him when I'm not with him. 😊
@@stephaniesbooksandlooks That's really sweet. I wish him good luck!
I was thinking this also while watching it😁
Sign Duo as someone who used to work in fast food, I don’t suggest this. A lot of times Bluetooths get super weird with the systems and we hear a really loud screeching noise/static the whole time
The fact that I didn’t know that the captions would translate sign language and I was trying to understand what they were signing
Not that they translate as people can type in their own captions for the video and even code placement and timing. For example, there is a typo in the video: hint, contine. Good luck.
He does that manually for us, which is a lot of work!
Yeah, like they said, captions don't read sign language, they have to manually type in everything which must be SO stressful and hard 😂😂
Boi thought RUclips captioning can translate sign language
@@Jeremy-qn9vg Same!!
I have a friend who works at McDonald's and knows asl he actually had to use it once or twice while working
V0L7Y that’s so great!
I was visiting out of town family when I took my hearing but non-verbal son to a Starbucks. He said/signed “pink please,” while pointing to a pink cake pop. The sweet barista got so excited that she would be able to sign with him, but we don’t know much of it. It was really cool that she jumped right into signing to him. That made me feel like I didn’t need to be the middle man when new friends try to communicate with him. He was 3 at the time, and that was probably the first time that someone recognized he had different needs and I didn’t feel judged or feel bad for my son.
I am learning asl and I use it with some costumers some deaf or hard of hearing. It is very difficult for me though with learning food
I am learning ASL by myself, and when we have someone from the deaf community come, and I see them sign deaf, I jump in and try to help get their orders. The smiles I get from them make my day. I take pride in trying to make them feel like a normal person.
Emma Reisenberg ordering regardless of any “disabilities “ or being freaking unable to hear or unable to see should still be the same and it’s not. It really sucks. I love your comment but I don’t feel saying “make them feel like a normal person” was the best way to put it. They are “normal” people, but is there really a full “normal” everyone is different and has their “set-backs” and disadvantages also while having different advantages to life.
I'm learning ASL in school and this really helps me learn new signs, I try and watch with captions off and go back and turn them on and see how well I did with understanding your signs!
Thats cool! Good luck on your studies
We need this in school!!!!
Aww good luck with your studies champ ^^ i hope you get it amd be fluent very soon
Where I live in texas they give you a choice to do ASL
I love Ryan because he’s so kind and calm and he never gets mad
It's not worth it getting mad! Life is too short Bro.
Me: ready to go to sleep
RUclips: don’t you want to watch Deaf person vs. Drive thru?
Me rn at 3 am
Me rn at 4:30 am
Hamza why not 4: 20
Y'all should test Starbuck because some have people specifically to sign though the drive thru
Emilee Tenis that’s a great idea!
Yep! Former Starbucks employee here. This is true.
Yeah! One of the Starbucks near me has a screen so you can sign your order at the actual big menu they have by the intercom
@@doveyloveyluvsyou That's awesome, I have seen one of those as well. All of them should have that, the technology is there to do it. I think the mobile app ordering helps too, but I LOVE the screens at Starbucks.
@@KellieSaragoza while that does help to order through apps, you have to verify your order in drive thru with your name, or your order number
I love what your channel and video represent. This is the gap we need to fill. I am learning so much from these videos. !
Ps. Your pup looks like mine but in a different color! Java is adorable and so well behaved !
I didn't put the caption on so when he was talking in sign language I was like 😐
Penny Trui 😂😂💀
me too
Same I was sitting here hella confused
Same here I was watching it like I knew sign language 😂😂😂😂
😂😂😂😂☠️☠️☠️ guess I wasn’t the only one
omg hearing people are so awkward, we need to get it together you guys lmao. STOP BEING WEIRD.
I can't! I only exist to be awkward! 😭
Lol
Im awkward with all people so can't help you there
I'm sorry and I am still in beginner
I love how he doesn't let anything get in his way with his disabilities of hearing
I think because it's not really a disability. Maybe he is more disadvantaged than a hearing person because he has to accommodate to hearing culture, but if you think of it more like he speaks another language, I just tend to view him as confident. I think the whole point is, deaf are expected to accommodate to the hearing world and these videos educate us and make us more aware that the hearing community does not accommodate enough and that we have the ability to change that by learning a few basic signs.
Some people who use ASL are hard of hearing and have some hearing. Some deaf/HOH folks can also read lips.
I hope we can all be patient and not skip the ads. It doesn’t pay much but I know it helps. You help me learn so much.
Modest Makeover aw thanks so much!
I agree, I just hate it when RUclips give us 6 minute ads.
I was just thinking about this the other day because when I go through my local Starbucks drive-through, there's only a talkbox, and I never see any sign or button for someone to press if they are Deaf of HoH. There needs to be more universal accessibility in that respect. Thanks for posting! I always feel more informed after watching your videos.
The Starbucks in my area has a talkbox with a large screen and when someone doesn't respond they actually turn it on so it's a video feed to and from the cashier. A few cashiers know asl. It's amazing to see how they handled it. We do have a very large portion of deaf, hard of hearing, and people with physical disabilities that leave them mute here, and the high school that has a program for them is directly across the street from the Starbucks. I'm sure that has something to do with it.
@@audreyrene4776 they only have those in very specific areas where there is a larger Deaf community.
@@jizzypuff I figured. That's why I said we have the school program
I was also thinking about that. I’m sure they can start making those with a button
Thank you your kind comment! There are some locations that have the video service, but sadly there is none in our area. True, there needs to be more universal accessibility in that respect :)
this and another vid of yours has pushed me to learn sign language. i've already wanted to but now that i'm in quarantine it'll be a lot easier.
Same here!
I’m getting more asmr vibes from you then someone chewing down the mic
Sid The science kid glad you like the asmr lol
wait joey is this you
Once, I went to McDonalds in Belgium with a friend of mine who is deaf. They refused to help us because they couldn't take his order.... I HATED THAT
@Black Jesus yes he did make his order on a paper, but still.. the way they treated us was not nice at all.
did you speak french or english with them? because they are often rude if you can´t speak french
@@lw4611 we were in Antwerp, they speak Dutch there.
Must be universal mcdonalds thing since that's how they treated him in next video too yikes I'm sorry that happened to you
Devil Trancy Are you native to Antwerp? I know that the employees there can be very rude to those who aren’t native to the province, most definitely if it’s another dialect.
I had the same problem in Rotterdam (Netherlands), I speak fluent Dutch, but they had some problems with my Flemish accent and my Antwerp dialect and didn’t take my order. I’ve been ordering on the digital ordering screens ever since in the Netherlands.
What is love is that they have to look at each other to communicate with each other. Not many couples can appreciate that...some just talk and dont even look at each other or have eye contact.
That applies to my bf too whenever i don't look at him he would tell me to look at his eye cause if not its not even a conversation.
The only sign I recognized from this video was “more.” My 4 year old son is nonverbal but sure knows how to let me know when he wants more. He’s very good with please and thank you, as well. I try to watch signing videos with him, and we practice, but I guess I’m just not as cool as his speech therapist 🤷🏻♀️
the puppers is growing fast!
She really is!
Carl's Jr. shift leader here, the most likely reason why they would park your car is because of time management and S.O.S. (speed of service). Every single time someone lands on the "take your order station", the timer starts, and then until the driver leaves the window it would stop. The goal for most Carl's Jr's is 4:30 minute average for the entire day, if you do earlier, your district leaders will award your store with more points. What happens here is that most likely you were facing the manager and the fact she had to write with you and not be able to put it down straight already put them around 4:00 minutes when everything was set, which wouldn't be so bad. But every single time criss cuts, onion rings,tenders, fillets, or zucchini are ordered they will always be done fresh. Fries has a lifetime of 20 min before they go to waste. So a guaranteed 2:29 minutes would have to be used to finish the criss cuts and then having to place it in a medium pack, then pack the burger, hopefully already have the drinks out for the combo, would make them go around 7:00 and thats a red zone and that really hurts them. So she was in such a hurry that she wanted to park you so you get off of the balance that timed your order, so much that she did not give your card back and thats a major rule broken, then get onto the next person so there's no worry. It's a very bad way to service people and it is cheating the system entirely, and then a risk to your card. If a district manager of that place managed to capture it, it would most likely lead to many points being removed off, it's like school you shouldn't cheat, but we somehow still do it despite the consequences. Then the refund, usually when someone pays card, you have to refund in cash, I did not see any cash whatsoever, so what could've happened there was that they played nice with you and lied to you so that you wouldn't put a complaint because there was only two cars, but it could also be that that place has better technology now, cause not all Jr's are up to date. Then if it was a refund at the bottom of your receipt should show cashier, then manager, then reason. If that was not there then they lied to you. I remember when I used to do all of this when I was a crew member but noticed to just work with the system, having a couple points and being still good is better than losing all points because you want to be greedy. That's how I reached shift leader. Anyways hope you guys are having a great time!
revenge gaming that was true and that was just rude
Caramel - it’s not rude. They’re not trained to deal with deaf people because likely we don’t meet deaf people.
legoboy7825 even if it rarely happens we have to keep the rules equal for everyone, so he should’ve stayed there.
I don’t understand why they try to talk to him when he clearly shows that he is deaf
MINI_GAMES YT because talking to communicate is what most people are used to and what they’ve learned. It’s a habit, can’t fault people for that.
Plus they only JUST learned he’s deaf. They would need to see him on a regular basis to get used to it.
Also his girlfriend also talks to him (not just for our sakes) it’s a habit that’s been taught from birth.
Kinte Jay oh I forgot about that thanks for reminding me if you can’t tell this is not sarcasm
Kinte Jay oh I forgot about that thanks for reminding me if you can’t tell this is not sarcasm
Thag is just rude and not nice, what if you were deaf and people tried to talk to you and u wrote a comment sayjng “I dont understand why they try to talk to her when he clearly shows that she is deaf“ you would get mad exactly, so you should never say that.
Would you have rather they ignored him?
I would love to see a video on the top beneficial signs to learn as a hearing person if you just want to have that knowledge to ensure accessibility if needed.
There is a list on Lifeprint.com of the first 100 signs most people learn. :) Totally free to use!
There are videos on RUclips or books to learn
My dad used to work with the disability people and there was this really sweet,blind,teenager. I think his name was Alex or Kyle? Anyways,the disabled home had a pet day,and he touched a baby kitten for the first time! 🥺 My dad said his expression was one of the sweetest things he has ever seen! ❤️ Dont know how this is related to the video,but I thought it was a nice thought.
Oh my god. 😭😭😭😭😭
when. she. raised. her. voice. i. got. so. triggered.
it doesn't helpppp
edit: guys i am aware that it's a "natural instinct" to raise your voice when someone says he can't hear you but I'm just saying more workers should be trained how to understand and serve Deaf people because it can be frustrating for the Deaf
Zoe Commissaris lol me too
although, some people are just hard of hearing, and not completely deaf
when someone says they can't hear you, your natural response is to speak up, you know?
@@yume5441 its actually better to speak in a deeper voice rather than raising your voice. But I suppose it's hard to get out of the habit of doing that as well and some people don't notice that they're doing it either.
I’ve worked in the fast food industry at a drive thru and met hard of hearing people more than completely deaf people so my natural reaction would be to raise my voice & enunciate my words so they could at the least read my lips. Of course I would just offer a pen and paper to make communication easier and at least knew how to say little things in ASL (like “thank you”) through experience to help a bit. But I completely get where you’re coming from though. The lady was still very willing to help and seemed very caring especially at the end of their interaction. At the end of the day, she was doing the best that she could with whatever knowledge and empathy she had to help someone who clearly needed it 😇
im sure it’s just a natural reaction, when you think someone can’t hear you, you raise your voice. probably didn’t completely register that’s he’s completely deaf quickly.
i work at best buy and we have a regular customer who is deaf. most of my coworkers just type what they want to tell him and show him their phones. he seems really happy that we try our best to communicate with him since most of us don't know asl. he always signs "thank you" with a big smile on his face when he leaves so i hope we are doing what makes him comfortable. i got the ava app that was talked about in another video but i haven't had the chance to use it with him yet
Update us here how it goes when you do have a chance to use it !
that's how it usually goes for me in big box stores! :)love it when employees do that. Thank you!
Whenever it’s just silent, I feel uncomfortable, I feel like I shouldn’t be watching, feels like I’m spying on them :/ lovely duo though
Okay so one question, have you ever gone through a drive through and the person actually knew how to sign? And if so how did you react/feel?
Yes! She did not know much sign language though just her name. I just smiled and said thank you and proceeded with my order.
I know the ABC on sl not hard to learn and learn in elementary
You guys are amazing! I’m a deaf 14 year old and I love seeing people like you trying to spread awareness about our shortcomings and how to overcome them!👍
Things like this makes me wanna properly pick up sign language. I'm from Singapore and I've been trying to learn ASL (especially since I was a huge fan of the show Switched At Birth), so I'm a little worried it may be different since SSL has it's own slangs etc.. but when I was in Malaysia for a trip 2 years back, we got a cabbie that was deaf. When we were getting off the car I tried to sign "may I help with the bags" but he didn't respond so I was embarrassed, thinking I didn't sign properly. After that I signed "thank you, it was nice to meet you" (the only phrase I can sign confidently), and in that moment his eyes..... they just LIT UP and he signed back excitedly something like "you're great! nice to meet you too!!!" and it was honestly heart warming. He looked so happy and I'm glad in that moment I could communicate with him.. and for that I will continue to learn sign language :)
im from sg too!
Deaf people can talk while they eat without choking :0
Roland Schlösser dat grammar tho
Roland Schlösser your comment was irrelevant tbh.
Roland Schlösser ...that was unnecessary to say.
@@shawtyabaddie6341 What? you took offense to "Deaf people can talk while they eat without choking"?
MrRichManGuy ..i never said i took offense my guy
Ive seen some Starbucks where a person that knows ASL comes on the screen and they take your order. Tbh every drive thru should have this!!!
Anahi Cruz Aki think so too. We should try Starbucks !
"If you need anything, call me." How... how would that work?
Actually, even if she meant call like actually call, there are services for deaf or hard of hearing folk to be able to call hearing folk. Essentially, they video chat with someone who translates their sign language into spoken language.
imagine how many gangsigns they throw at each other while arguing
Lol
Its not gangsigns its sign language
Katt Mat that’s messed up, and i shouldn’t have laughed at that. but i did👀😅
кость same bro I shouldn’t be laughing
nicholemae leal it’s a joke lol
I love how understanding you’re both are ❤️❤️❤️
felisita taliauli thank you 💕
I worked in retail for 8 years, anytime I had a deaf, mute, or blind person; just anyone with a disability, I put my 200+% EFFORT to help them with what they need. Be it carry stuff to their car, reach items, communicate in their way- anything! I remember helping a color blind person with balloons at party city. She was so distraught and I helped her for two hours and enjoyed my time with her in getting her daughter's five birthday balloons and supplies. (it was unicorn theme, so lots of rainbows)
Thats the one thing i miss working in retail, helping people and making their day better.
Oh I’ve just realised Ryan’s finally got the apple watch he’s been wanting for ages! 🎉
Lacee yes!!! 😃
I don't even need to ask who got this recommended... Things like this should bring us together!
True but funny that’s comin from Clovid-19
I'm from australia and work night shift at mcdonalds and most nights there a hearing impaired guy that comes through, he can't speak clearly but he is verbal enough that i can read his lips and understand what he's saying. he's so, so!! lovely!! I can understand basic signs from him and he usually comes in by himself, but last week he came through with his brother, it just made me so so happy :')
Whenever I see the reminder to turn on closed captions I’m reminded that not everyone enjoys keeping them on all the time like I do.
Same mine are always on because I have Auditory processing disorder and I sometimes miss things. Plus sometimes the auto generated subtitles give you a good laugh 😄
@@Bekinditcostsnothing One of my favorite auto subtitle mishaps was when a youtuber said “I had a long drive home” and the captions said “I had a long dry hump” 😂
This is one of the first times I used captions in a long time
I felt that when he said "👋🏼✊🏼👊🏼✋🏼👍🏼👏🏼✋🏼✌🏼🤟🏼🤙🏼🤞🏼"
Adam Onfroy what’d he say?
@@morganbecker5384 u dont get it Morgan right ?
ehh kinda distasteful joke, no?
And no one will feel any sadness once you pass.
@@dice6541 nah ?
I just discovered your channel and just want to say how much I love it! I can relate to the worker side as I knew very little sign language when working retail, but had an experience where I pulled out receipt paper to help a customer. We wrote back and forth to answer her questions, and I could tell from the look on her face how much she appreciated me taking time to focus on her and point her in the right direction of the store. Again, I knew very little at that time, and she smiled even bigger when I was able to say thank you to her in ASL.
I still have a lot of learning to do, but I love getting to surprise my husband with little phrases I teach myself, especially holiday greetings. He has been deaf since he was a toddler, but did get a cochlear not long after. He takes it off when he sleeps, so I have learned some more signing for when his cochlear is off, and when I throw new ones his way he gives me a huge smile and blushes a little.
All that said, he only has a cochlear on his right side. So, when you guys showed the clips of your girlfriend ordering from the passenger seat, I can say, we have had to do that many times. Or having me repeat what is said when the speaker is really bad.
Thank you again. It means a lot to so many people. 😊
9:00-9:10
*Aww that dog was so excited when worker came to deliever his food*
Me: ready to go to sleep
RUclips: don’t you want to watch Deaf person vs. Drive thru?
Edit: the night Sign duo got a new subscriber
You guys deserve more subs. These videos are really cool and really make me realize how deaf people can be treated sometimes and what they have to go through on a daily basis
I love how they can look in each otheres eyes and know exactly whay they are signing without having to constantly watch hand movments
I loved your comment about how they didn’t have a sign. I have a service dog and when there is some type of sign there is a better chance that staff have been trained about the law (or in your case how to communicate with everyone). It seems like a small thing but I always feel more confident when I see a sign. Thanks for sharing this video! ❤️
exactly what i was thinking! thank you for the kind comment
Hi i just wanna say i cant even imagine losing one of my senses and having to be judged and treated differently even when you dont get to choose. It is amazing to see rare kind people (wish everyone was kind) that treat every individual equally. I wish that you guys are always living happily and you deserve the best!!!!!!!! Much love from Singapore!!!!!
I am deaf myself without my hearing aids... I mostly type things on my phone and show it to the person what items i wanted or need etc. Its amazing how ur gf learns how to sign language and everything. 😁 my gf learns allot about my since i was born with teacher collon syndrome or down sydrome.. She always helps which is rare nowadays when people dont take the time to get to know u n everything.
I was deaf but I'm not anymore because years of surgery's when I was a kid. I got really rusty that I only knew some sign language because I'm 17 and didnt use it in years. When I saw the video where his food got thrown out that motivated me to learn again. I know AMSL to help people one day because people should be treated right.
Dog: hmm seems like my masters are playing that game again.
Starbucks if you haven’t already, I’m a barista there and some of my favorite regulars are deaf and I’ve picked up some simple signing so I can hold short conversations with them! It’s been my experience that other SB baristas are pretty good at communicating with deaf customers even if they can’t completely ASL through a whole order or convo too :) One of my friends at another store actually had a deaf coworker! And if you’ve seen Starbucks at rush hour...oof. It’s hard to keep everything straight for our customers even if you aren’t deaf! Haha
David W. A Starbucks in my city has a deaf barista so they have a sign that tells you to give her you ticket when you get the drink etc. the Starbucks has sign language “drawings” so people get educated... it just shows people who say deaf people can’t work normal jobs are idiots lmao.
I RESPECT starbucks employees the most! It's crazy on weekends and i usually try my best to have my order ready or have ellen order for me. I never want to screw up the ordering process for starbucks, i know it can get hectic! However when I am by myself, Starbucks is always so sweet and accommodating, that is one of the major reasons why I "sponsor" (give my money to) starbucks so much 😂
I hope this doesn't come across as rude, but specifically for drive thrus, isn't it more convenient for you to carry a pad of paper and a pen in the car instead of waiting for the employee to provide it for you?
my husband said the same thing when we watched this! not in a mean way just a prepared in case way.
It then put the burden upon the disabled person instead of the establishment to make sure their place of business is accessible to disable people. Yah pen and paper seems like a small thing but this logic could be apply to something larger. For example, grocery shopping. Wouldn't it be better for blind people to use seeing eye app to help them shop? Instead of asking that question, we should ask why does blind people need seeing eye app to help them shop? Why dont these stores have braille names near the products, so blind people could read and know what they are without needing additional aid? Technologies are great and it makes disabled people life way easier but it is also costly. Our society needs constant reminder that our world is not accessible to a lot of people, and not bringing their own pen and paper is one of those reminders.
I agree fully. However this video was made for educational purposes, and i did not have paper and pen at the time. Also the burden falls upon the establishment as stated in title III of the ADA.
Yeah I was thinking the same thing. Especially if you are concerned about creating more wait time
Employee is there to assist in anyway possible but not with a dumb attitude they taxs to so whatever it is they need supply it and lose the bad hearts get good if was u i am sure it would be different so start thinking if it was me hmmmm
The fact that I was able to understand most of what he was communicating without the use of captions. I literally forgot that was even available for me. I really appreciate them taking the time to speak on these situations. Thank you so much.
I would to see a series on this to see how different restaurants react and do !! I worked at a McDonald’s for 5 years, and sometimes customers accidentally skip the speaker to order so we have to take the order at the window and while we are taking there other another person can be placing their order at the speaker so the orders get out of place and end up charging the wrong order, since we get use to them being in the order of the cars!
Eleanor Rigby ooh, that’s a great point. I didn’t think about the order of the cars.
Your videos are amazing! Never stop making them!
Thank you! We'll keep making more!
I finally subscribed today after watching a few videos. I work at Starbucks and found your channel after trying to learn some beginner ASL for a few deaf customers that come in. These videos are so natural, and I love seeing your relationship. You guys make it so easy to understand your experience, as well as make me feel like part of the conversation. Thank you for making your channel!
Im actually trying to learn ASL because i feel like it would be amazing when a deaf customer sees that a cashier knows ASL and I feel it would make their day a whole lot better
I’ve been trying to learn ASL on my own. I work at a restaurant and I really think every restaurant should require you to know at least the basics
Yes. YES. YESS!!
I showed this to my ASL teacher and she is now subscribed. You two made her day so much better!
I just started watching this channel and I can't stop watching. 🙂
This is the wholesome content I can’t stop watching 🥺
thank you for the subtitles! It makes me realize how necessary they are on ALL VIDEOS.
"Anything call me"
How when he's deaf😆
I don’t know if this is what they mean, but I’ve seen deaf people signing to each other on FaceTime while out and about.
Deaf people can still use a phone they just have to go thru a third party...when i was little my best friend was deaf and to call her i would call a 1-800 number (TTY i believe it was called...they would then call my friend and i would talk and they typed and she received that and would type back and the person would read it to me...nowadays there are prob apps that can be downloaded but still the same thing they are still able to use a phone
Noooo never let them keep your credit cards! They take advantage!
I don’t have too much experience at a drive through and therefore I’m unfamiliar with the do’s and don’t (they don’t exist where I live), but Have you ever dined at a proper restaurant? The type that you sit at a table, there’s a host, a server, a sommelier, etc. Those places they typically take your card to their register and bring it back with the receipt for you to sign don’t they? You don’t see what the server does with your card, but you assume they don’t do anything malicious which 9 times of 10 is the case that nothing happens. Also, if you ever made an online purchase in your life, or if you have a card connected to a subscription service like Netflix, Spotify, etc you are trusting your information to them, in the hopes that they don’t sell your information for profit (they do, and some companies are more evil in this regard). The truth is, nothing is private or secured unless it’s cash.
My aunt taught me sign language at a young age because my brother is HOH, he was born without a hole in his left ear and had 5 surgeries, even then, he's better with his right ear. I've been learning more and more and this channel is so fun to watch.
Ryan seems so calm and polite about everything, like even with there not being a sign about assistance at the beginning of a drive thru, he didn't seem annoyed, and it's actually kind of sad that he seems so used to it. It's 2020, people should be more aware of these things.
Elessija thank you!
We have the technology to create “ATM” type interfaces for drive-thrus that nearly everyone could use.
Yeah, someone might vandalize it, but they vandalize menu boards and those are always repaired.
Have y’all considered using an app to order, and then film picking it up at the drive-thru?
I wonder if the phone app has the ability to notify that you’re deaf, or maybe that isn’t necessary. Yeah, probably unnecessary.
You’ve shown me an issue I’ve never thought about before.
In a department store I’ve assisted deaf and blind people without much difficulty. I’ve experienced the TTphone service once in a call center which was very easy. The company even received a complimentary letter about that call, which surprised me.
If we can have braille on drive- thru ATMs, surely interactive keyboards for fast food isn’t much harder.
They have tablets for employees to use outside, after all.
My first experience with a deaf person was at my church. It just happened to the janitor at my church’s school where I worked in an after-school program. He would pull out his phone and attempt to type words, but I wouldn’t let him. I wanted him to teach me and he did. He became my mentor/new friend and I his mentee. It’s been over 5years since we met and I began learning sign language and because of the large number of hearing and deaf people that are within my church’s deaf community, many hearing, non-signing members have learned sign language.Of course being the janitor at the school has afforded even our students the opportunity to learn sign language and understand more about deaf culture. By the way I love you guys, but especially Java! She’s so cute! Thanks for sharing!
I am Brazilian and my mother is a sign language teacher, and I have already learned several things. I had forgotten that sign language changes in every continent, and I got stuck in captions 😂
I’ve developed an interest in learning sign language a few months ago, but I’ve only learned a bit of sign language because I was a bit busy with school works and I even get lazy when I get time.
But now I’ve finally made up my mind to take learning it seriously now, and I’ve been searching for sign language basics for beginners and all that and while I was searching for videos and lessons here on RUclips, I happened to see your channel, and this video is the first.
And I’ve decided to be a subscriber because I’m sure I’ll learn a lot from the two you!
It taught me a lot of the struggles that deaf people go through, and it just made me want to learn sign language even more hoping that one day, I’ll be able to help a deaf person if I ever run into one some day, in whatever kind of situation, like ordering at restaurants and more.
There’s this group that I really love, they’re called *BTS,* they’re a group of 7 amazing guys who dance and sing.
It all started a few months back when they released their new music video for their comeback titled *”Permission To Dance”.*
I didn’t know, but found out after that they actually added some sign language in their choreography in their in the music video and I saw so many people, deaf people actually, who expressed their gratitude towards the group for adding sign language, they said they felt touched.
There was this one person I saw on twitter who said, his grandfather was deaf, and was never able to enjoy music, but when he saw her watching “Permissions To Dance”, and noticed the sign language in it, her grandfather smiled and I think she also mentioned her grandfather also dancing along to the choreography that had the sign language? I saw a lot of deaf people dancing along to the song’s choreography even though they couldn’t hear the music. It really warmed my heart and that’s when I decided I wanted to learn sign language. They’re just amazing.
I think you two would really enjoy the song too!
I hope they influence even more people through their music just like how they influenced me to learn sign language when they added sign language in their music video, and make life even just a bit easier for people with disabilities. 💜
Question time! I’ve noticed in a few videos it seems like Ellen has slightly different ways of signing for the camera, and for Ryan. When the camera is on she’s speaking loudly and doing a lot of PSL, but when she forgets about the camera she’s mouthing words and breathing in time with them just as Ryan does. Is that usually how Ellen signs when the cameras are off? And has this always been the case, or did she vocalize more in the beginning? Love you two!!!
they answered this already in a previous video. Ellen vocalizes in front of the camera because they know some people are trying to learn sign language through their videos so she is in teaching mode. When it's just them, she doesn't vocalize as much. It's mostly for the audience's sake
Janne is right!
I love how people naturally speak more loudly when someone says that they are deaf. 🤦🏻♀️
This makes so happy to watch. Ima be watching you guys a lot. I know simple sign language such as “Please, dont, stop, thanks.” And really nice stuff such as,”You are amazing” I’m learning more. So I could have a simple conversation with somebody.
Watching this after the other drive thru video is like a balm to my soul. I know there are a lot of way more important questions but one I have is: Do dogs with deaf owners tend to be quieter? I don't have a dog myself so I'm just curious if they communicate differently to get attention. Anywho, Java is adorable!
If i’m being honest i didn’t even know deaf people could drive. How’s that?
I didn’t think you could because I do use my hearing a lot when driving.. and when there’s an ambulance or police car with sirens on what do you do?
Also this video was good. I worked at Mcdonald’s and a deaf woman came in and because our Mcdonald’s was so unorganized I didn’t know what to do. I was patient but i’ll admit a little uncomfortable as i was a new worker.
I know it must be hard for you guys but it’s also hard on the worker when we aren’t trained on what to do. I did try to find a paper and pen and my manager got mad at me..
I feel like fast food chains should have laminated menus where you can circle exactly what you want with a washable marker. Think that would be most effective since some people’s handwriting is hard to read.
You see the flashing lights of police cars and ambulances. I'm not deaf but my music is always so loud I don't hear the sirens 😂 Should see the lights in your mirrors
Actually it was tested and the truth is that deaf/bad hearing people can actually drive better then people who can hear, it's bc they can focus on the way bc you see the lights, etc and other sounds doesn't distract them like music or any other
As deaf person, I wouldn’t recommend you to ask deaf people about how can they drive. Cuz it’s really insult to them. Do you know deaf people have eyes and can see the rear mirror?
D. Śłåÿęr As a hearing person, i’m genuinely curious. Do you now understand that hearing is an important part of driving? That is why i’m curious. I just said that i had no idea deaf people could drive. How about you educate instead of taking offense?
That way i don’t have to ask this question again.
Oop Soup Yea, I get you. All humans are curious, I just warned you or most deaf people would be angry against you. It doesn’t bother me since I used to it. Have a good day sir
Thank for sharing this video! I have a deaf boyfriend and it’s so relatable when we enter through the drive through and i remember the first time I really saw and understood what every deaf person feels and experiences during these moments in everyday life. 🤟🏼You both are amazing! & I can’t wait for more videos!
8:02 That's a medium in the US? Damn looks bigger than our larges.
Yeah... USA is the land of oversized food portions :P
#Skinnyforever
@@larajanebousseau1431 Yeah that's something I noticed in the US either there are really skinny people, really fit people or just the morbidly obese. I hate the portion sizes over there, I always leave there a couple kg heavier
@@AnAceBrit Yeah, there are definitely no one in the whole United States that is in between all those that you mentioned. NONE WHATSOEVER. 👍
I was staring at the cute dog throughout the whole video 😂
We had a deaf man come by our snowball stand today where I work and he was really nice and calm about everything while we tried to work out what he wanted with pen and paper to make sure we got it perfect for him and he had decided on ice cream but we thought he meant an ice cream flavored snowball because we didn't have any soft serve machine at the time so we ended up making it wrong anyway and everyone felt so bad that we gave him like 5 free snowball cards and gave him directions to the nearest ice cream shop. It was a very pure and wholesome experience but everyone felt bad after left all disappointed. Still this is a great video to learn from, amazing content all around!!
I love how they know your deaf but continue to talk anyway lol silly gooses
it's just natural
You can't turn speech off it that is how you communicate normally.
I know a lot of “burger “ places will park people when 1/ they have a long order or 2/ there was a mistake made and they don’t want to make the other costumers wait. I work at McDonald’s and we do that a lot of the time or if they were out of meat and had to cook it or the fries were just put in the fryer.
I'm just starting to learn ASL, and even though I needed captions to understand, it was cool watching you sign and sometimes being like 'I recognize that sign!'
I think it should be a requirement to know basic ASL when dealing with any type of customer service.