What is Problem Management in ServiceNow | ServiceNow Problem Management Process

Demonstrate what is problem Management in ServiceNow, Goals of Problem Management, problem management module in ServiceNow, problem management life cycle in ServiceNow, ServiceNow problem management process flow and problem management roles ServiceNow. Provide brief that what can be the problem sources and problem ticket Qualification policy, Problem Management Workflow, Example scenarios from which the problem ticket can be created in the system, Different types of roles and responsibilities in Problem Management Process, Will also discuss about step by step Problem Management Process Transitions.
ServiceNow Problem Management is a feature that enables organizations to identify, investigate, and resolve the root cause of IT incidents and to prevent them from happening again in the future. The Problem Management module in ServiceNow provides a centralized process for managing IT problems and helps organizations to improve the reliability and quality of their IT services.
ServiceNow Problem Management provides a structured and systematic approach to identifying, investigating, and resolving IT problems.
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[@nilanchalswain6390]

Workflow explanation is fabulous

[@julioussengupta8723]

Sir when multiple users reports same issue then it is an outage and a major incident needs to be raised.. only after PIR, if the issue is repetitive then a problem ticket needs to be raised

[@mangeshlanke2964]

Tikit raised by child tikit.....

[@vishusingh8400]

Agreed

[@sreekanthb6280]

I think you are wrong in terms of raising problem ticket. When many users are facing issues while sending mails, then its a incident which needs immediate restoration and problem ticket will be raised only when deep root cause analysis is required or when the issue cannot be resolved with incident. Usually when you call to any organization IT help desk, they will have a voice note mentioning about particular incident number for any known global issues and not problem ticket number. This is my understanding.

[@subbusathish8476]

Can someone please tell me what are the SLA's that are available with time frame for problem management?

[@RicardoGarcia-Soto]

Good Video / Be Patience I you will get a very good understanding, concepts definitions and Demo of problem management is ServiceNow. Ty Sr.

[@mallikarjunareddy5390]

You explain every topic with fabulous example and your explanation way is great

[@Ganeshpatil-nf6dg]

Tysm sir, clearly explained end to end.. Awesome 👏👏👏👏👏

[@rebirthartistry7046]

Great video.....is there a video on change management?

[@PregaShare]

very helpful data, please make for the change management process also

[@BasicoServiceNowLearning]

Will do soon

[@PriyankaSingh-ol5rr]

You explain every topic with fabulous example and your explanation way is great🙏

[@BasicoServiceNowLearning]

Thanks a lot 😊

[@rakeshpatchala]

Thank you so much for content and it made us clear about the concept, the only doubt I am having is will teh Problem investigation team is technical team who works on the problem fixture or the team who is related to problem management team who collects the data from technical team?... please help me with answer

[@MoumitaBhattacharia]

Hello, can you please make a video on change management process, of you have already made it can I please get the link, thank you

[@AmitGupta-dj7hj]

what is the role of the operations lead in the ITSM department of the company?

[@anilreddysane9729]

Pls share a video on change management

[@ankitasrivastava2862]

Can you also upload video for Change Management

[@saikirannanda7487]

sir,please help me to find change management in your playlist...tq

[@Harini90945]

So how to create the know error and do we need to attach the know error with the problem ticket inorder to close the problem ticket after workaround.

[@chandumaddineni]

I see all video 's is very good please can you explain the project for interview

[@thetechreview369]

Best training video ever

[@vinodkumarMadineni]

Hi Please make vedio for change management

[@kathmendoza5671]

thanks! excellent video.

[@AndresGomez-ev8nu]

Thanks a lot for your explain, i'm writing from Colombia, i have a problem to go ahead with Star Fix button since immediately after to write the description as fix, appear a message error saying some like "you need add at least one fix task to continue with the solution", but we add a change request, complete the task problem and even adding that is not possible continue with Star Fix button, thanks a lot again for your videos and work...
Could you tell me what we would do it in that case?

[@gopik9845]

Bravo Bravo Bravo Basico Service Now 👍😎👌👐

[@suryaprakash-ne6ks]

What is the responsibilities of problem coordinator?

[@jegadeesh9933]

hai!!share a video for change management ...Thanks

[@BasicoServiceNowLearning]

Okay sure

[@vikasn576]

wow your just amazing!

[@film-masti-777]

very nicely explained.

[@IamOnlyaHumanafterall]

Very good demonstration step by step - very practical & articulative.. Good job !

[@vikaspatil5937]

You are explaining easy way basically workfolw part is you make very easy to understand

[@preshitsheth3976]

Hello sir plz upload change and catalog management

[@BasicoServiceNowLearning]

Sure :)

[@ashique007s]

Best video with a perfect explanation for PR

[@kmrajeswari2370]

Good content

[@nikhil.kamlekar7398]

assigned to is not auto populated in my developer instance , how can i activate it .

[@sivaramakrishnagoli1361]

we want change management,catalog management

[@BasicoServiceNowLearning]

Yeah Sure, soon :)

[@chandrasekharreddychandu1827]

@@BasicoServiceNowLearning services now Administrator are developed pdf send me

[@ramoct15]

Hello, Can we assign closed incidents to the problem ticket ?

[@prapanguha4825]

why is it necessary to update the configuration ITem ? please reply

[@nikhil.kamlekar7398]

You explained well , good job!

[@BasicoServiceNowLearning]

Glad it was helpful!

[@manikyaveenabotu1847]

wonderful explanation

[@BasicoServiceNowLearning]

Glad it was helpful!

[@loveurself4054]

Sir can you please make a video on change management, really need it plz sir

[@BasicoServiceNowLearning]

I will post the same :)

[@loveurself4054]

That would means a lot

[@nikhil.kamlekar7398]

you done this demo in which version like rome , qubeic.

[@nikhil.kamlekar7398]

accept risk for workaround, right?

[@brightjunis5150]

Nice video

[@EnlightenedGirl]

Thanks. Good video. One question? What are the possible probing questions problem manager asks during problem investigation? Kindly mention. I need it

[@madhumitaroy7800]

Hi Appy, The questions would depend on the kind of issue caused. A good practice is to schedule a meeting once the record is created with all the teams involved during the resolution of the incident. Hope this helps.

[@AnilKumar-tv2gx]

As a Administrater we just configure Change Management application but no resolve done by us is that correct

[@BasicoServiceNowLearning]

Correct, Change process is for change managment team and related stakeholders. But sometime because of any bug or issue if something get stuck then administrator can get into...

[@muthuprakash6634]

Veryyyyyyy useful bro, many thanks 😀

[@BasicoServiceNowLearning]

Welcome 😊

[@vincentwilliams2347]

Excellent tutorial!!!! 👍🏽

[@rajachauhan8041]

amazing training

[@venkatasuneelpamujula9593]

Hii sir

[@venkatasuneelpamujula9593]

Wher is the change management

[@swapnilkulkarni3523]

great video as usual

[@BasicoServiceNowLearning]

Glad you enjoyed it