SLA in ServiceNow , Servicenow SLA configuration | ServiceNow Training Videos

ServiceNow SLA Training Video covers below topics:
1. What is SLA in ServiceNow or servicenow sla definition ?
2. SLA definition form field understanding.
3. How to Configure SLA in ServiceNow, servicenow sla conditions?
4. Difference between “Response” and “Resolution” SLA in servicenow. (Brief Intro)
5. Different “Stages” of SLA’s.
6. Use of “Schedule” field in SLA. (Brief Intro)
7. What is “Retroactive start” in SLA’s? (Interview Question)
8. Difference between actual and business elapse time in sla.
Please check below video link for Retroactive Start:-
• Retroactive Start SLA ...
Please visit below for ServiceNow tutorial link:
www.basicoservicenowlearning.in/
If this video is helpful then, Please do not forget like, subscribe and share my youtube channel Basico ServiceNow Learning.
Thankyou!!!

[@RahulMishra-xt2se]

Perfect videos for beginners....Keep up the good work👍

[@srilatha-sn5vx]

very gooood explain....easy to understand

[@rangnathbade4783]

Awesome Teaching Skill

[@szaheed]

Master of Training..Keep up the good Mate..

[@BasicoServiceNowLearning]

Thankyou, please do share my RUclips channel :)

[@suryarayaprolu86]

Sir, please make playlist of videos for new application or module from scratch. It will help us to build new things

[@WithRK-wp1hc]

Thanku so much bro
this video is amazing.. u discribe in good way... I fully understand how SLA works and how it is usful in servicenow... thanku

[@BasicoServiceNowLearning]

Glad to hear that

[@ShilpRitz]

Thank you sir!!!

[@nilanchalswain6390]

Videos are awesome,Please make sone videos on incident, problem and change..

[@shankard8938]

Hi, very informative.

[@sharmilabhattacharya6176]

It was informative, Thank You!

[@BasicoServiceNowLearning]

Glad it was helpful!

[@freelancingupwork8924]

I need to configure response SLA for my ServiceNow tickets. Suppose, I want all the tickets coming to my queue should be actioned (change of status) with 4 hours. I need to fetch the percentage of response SLA of my queue on a daily basis. How can we do that? Thanks

[@gprem75]

Nice video

[@madhogupta6764]

wonderful video on ServiceNow SLA, please upload a video on different types of reports under the incident management

[@BasicoServiceNowLearning]

Thankyou Madho :)
I will post video for the same in some days :)

[@sandhyachirumamilla2021]

Wonderful video on SLA,
Please share a link of change management videos ...

[@tommylmiles]

any videos on how to send a notification on a breached sla to the assigned ticket holder

[@Chaitu165]

can you help me with how to trigger email for about to breach sla (Task & Incidents) in servicenow

[@rawel001]

Very Very good explanation....sir......Thanks.....

[@BasicoServiceNowLearning]

Thankyou :) Please share my RUclips channel.

[@aasthagarg6316]

sir your teaching method is really awesome one..😇

[@BasicoServiceNowLearning]

Glad to hear that

[@karrisateesh7938]

Good explanation. Tanq

[@prateekkotangale920]

great Learning!!

[@BasicoServiceNowLearning]

Thank you 🤗

[@dropletstopearls]

Can do custom scheduling while creating SLA

[@rituroatdeptofec6807]

Amazing explanation

[@BasicoServiceNowLearning]

Glad you think so!

[@anirtejkasba3462]

Nice Explanation Sir....

[@BasicoServiceNowLearning]

Thanks for liking

[@loveurself4054]

Helpful thankyou sir

[@BasicoServiceNowLearning]

Most welcome

[@jishnujkjayakrishnan]

Sir, when you explain about retroactive start please explain reset condition and it's use cases

[@BasicoServiceNowLearning]

Yeah Sure :)

[@nareshkumargupthatommamdru4846]

Can please explain schedule jobs

[@navneetcheema2691]

good video

[@BasicoServiceNowLearning]

Thanks

[@abhilashajha9112]

Sir please provide more videos on service now

[@shravanshankar5]

Can you please let me know what's the use of 'Retroactive start'?
Thanks in advance!!

[@chrismoore2837]

If a ticket did not have an SLA attached to it initially, a SLA where retroactive start is checked can be applied and it will calculate the times based off the original start time.

[@sandhyanaresh2330]

Very clear explanation

[@BasicoServiceNowLearning]

Glad you think so!

[@sandhyanaresh2330]

@@BasicoServiceNowLearning sir please explain change management. Incident and problem management vedios are very clear of yours

[@travelsurfers6600]

​@@BasicoServiceNowLearning how to get sla breach email on work notes of tickets

[@abhilashajha9112]

Please make a video for csa exam... please sir

[@srilatha-sn5vx]

1. Create a field named "Priority" with 3 choices in your table.
a. Low
b. Medium
c. Urgent
Send an
Email notification to the manager with 3 Email templates like low, medium and urgent. Whenever the manager clicks the appropriate link in the Email,
the record should update in the table accordingly. By use of Inbound Email Action.
plz can you explain this usecase

[@travelsurfers6600]

How to get sla breach email on work notes of tickets

[@AshishMishra_oct]

Can you make a video on transform script?

[@AshishMishra_oct]

Explanation is crystal clear.. Being an experienced snow developer.. I like ur videos for quick recall.. Appreciate

[@BasicoServiceNowLearning]

Thankyou Ashish :) Please do share my RUclips channel.

[@mrz6320]

it's better for you to explain and example for current industry facing by using the system such as car industry, logistic industry instead of put the example of incident by writing "DEMO", just my opinion for viewers to be more clearer about it.

[@ramreddyeravelli7706]

we are not change the impact and urgency, we are change only state right,then sla is responce,y u r change impact sir

[@BasicoServiceNowLearning]

Because state is dependent on impact and urgency.
:)