I bought this unit in the lighter, (natural, silver) stainless color. Looks really good. But the LG's marketing images of this unit are deceptive regarding the color of the 'mirrored finish' of the glass door. It isn't a normal, silver mirror color. Rather, it's a dark mirror color, if that makes sense. This dark mirror still looks fine with the silver, stainless color of my doors, and we like it fine. However, be aware that it is much darker than the silver color of the surrounding metal of the left door and freezer drawer. It’s probably a better match on the black stainless version. This counter-depth still has plenty of room for a large pizza box on the shelf and we are completely happy with the size (Although our previous fridge was also counter depth, so it's not like we downsized to something smaller than we were used to). So don't anyone be afraid of the shallower, counter-depth version, which I think is about 26 cubic feet. Some people have commented that the counter-depth version's doors strike the front of their counter top when they open all the way back. These are thick doors; and when open fully, they do travel rearward towards the counter top. Our counter tops extend away from our sheetrock wall about 25 1/4" and the doors to NOT strike our counter. There is still about 3/4" clearance remaining between the open door and the counter. Our fridge is pushed very close (almost nearly) to the sheetrock wall.
Hi there. Thank you for taking the time to share your detailed feedback! We're thrilled to hear that you're enjoying the lighter stainless color and that it complements your kitchen well. We appreciate your insight regarding the mirrored finish of the glass door; we understand how important accurate representation is when making a purchase. Your advice about the color match is invaluable for potential buyers, especially those considering the black stainless version. Your experience with the door clearance is also helpful for others who might have concerns about fit. We’re glad that your setup allows for a smooth operation without any issues. If you need further assistance, feel free to reach out to us. Have a good rest of your day!
Great warranty but it is useles when they don't have service technicians to work on the appliances. You are forced to buy new. It will not be another LG, that is for sure.
Hello there Mike, We see that you're having an issue with your warranty. We would love to assist with resolving the matter quickly. Please send us a private message with your contact information and the serial number of your unit, we will be happy to get you squared away.~Tanisha
The ‘mirror’ on our LG fridge door had an annoying defect. It was as if a spec of foreign matter was sandwiched between the glass and the mirrored coating. It created a small bulge or simple. Not acceptable on a luxury, $4,000 product. It was a nightmare trying to deal with LG’s customer service. In the end, we got the fridge replaced, but that never would have been accomplished except for the help of the surprisingly professional customer service of Home Depot, our retailer. They ‘went to bat’ for us against LG’s impossibly infuriating customer service while I listened on the phone (like a three-way call). LG argued, and transferred, and delayed, and made excuses. The Home Depot rep became angry and very stern and got satisfaction for us. Again, dealing with LG was a horrible experience. Try not to have to do it. I found that all retailers had about the same price at the time I was buying. I would recommend Home Depot as a retailer due to my experience.
Thank you for sharing your experience with us. We're sorry about the trouble with your LG fridge and the frustration with customer service. It's normal to expect perfection from a luxury product, and we regret falling short. We're happy that Home Depot's customer service helped you get a replacement. Your feedback is important, and we will use it to improve our service. We hope your new fridge meets your expectations. Feel free to contact us if you have any questions. Thank you for your understanding, and best wishes to you!^Con
The worst customer service EVER. Our refrigerator (under a 10-year warranty) has been broken since the third week in August. I can't get anywhere with the customer service line -- they keep telling me they are "escalating" it and I don't hear back. The did send a replacement compressor - which was installed and DOES NOT WORK. Don't buy an LG refrigerator, whatever you do.
Hi, Lorie. We're sorry to hear about the issues you've encountered with your LG Refrigerator. We value your feedback and take it seriously. Please send us a private message on Twitter with the handle @LGUSSupport to discuss the problem in detail and explore potential solutions. ^Jayne
My opinion: Refrigerators have become "too smart," making them pieces of crap!!! I'm looking at you "LG." 🤬 How is it that we've become so advanced in technology, yet things break down and are significantly more costly to repair than 20-30 years ago. When we first got married, we bought a cheap Kenmore, Washer and Dryer from Sears that lasted us over 25 years without a single repair. When it finally came time to fix it, the repair cost was only about $50. Very simple parts without advanced electronics of any kind. Fast forward to today. Our only-7-year-old, supposedly "smart" LG refrigerator decided to stop keeping food cold (and the freezer failed). The repair tech explained that LGs come from Korea, where they use a type of Freon is that isn't legal in the US, so they replace the Freon causing the compressor to fail more frequently. Dumb, dumb, dumb...dumb. Repair cost = $1,200 (new compressor that supports US legal Freon). So, how smart is your refrigerator? I highly recommend NOT buying an LG. P.S. My refrigerator even has its own app (LG ThinQ) with a built-in self diagnostic utility. Ran the self diagnosis and it says my refrigerator is just fine. No problems detected...as I watch everything in my freezer melt and observe how the milk has gone warm. Ugh! I don't need a refrigerator that can send tweets
Hello, Bryan. We read your feedback, and we want you to know that this is definitely not the experience we want our valued customers like you to have. We also want to get a better view of the issue with your unit in order to provide you with more options to address your concern. To do so, please send us a private message on Facebook or Twitter containing the product details of your unit as well as the phone number associated with your account. It will be our pleasure to assist you. -Shae
![[LG Refrigerators] Craft Ice Icemaker Not Making Ice 2024 Update Troubleshooting](http://i.ytimg.com/vi/zT0RRMr_6IQ/mqdefault.jpg)
![[LG Refrigerators] Craft Ice Icemaker Not Making Ice 2024 Update Troubleshooting](/img/tr.png)
I bought this unit in the lighter, (natural, silver) stainless color. Looks really good. But the LG's marketing images of this unit are deceptive regarding the color of the 'mirrored finish' of the glass door. It isn't a normal, silver mirror color. Rather, it's a dark mirror color, if that makes sense. This dark mirror still looks fine with the silver, stainless color of my doors, and we like it fine. However, be aware that it is much darker than the silver color of the surrounding metal of the left door and freezer drawer. It’s probably a better match on the black stainless version. This counter-depth still has plenty of room for a large pizza box on the shelf and we are completely happy with the size (Although our previous fridge was also counter depth, so it's not like we downsized to something smaller than we were used to). So don't anyone be afraid of the shallower, counter-depth version, which I think is about 26 cubic feet. Some people have commented that the counter-depth version's doors strike the front of their counter top when they open all the way back. These are thick doors; and when open fully, they do travel rearward towards the counter top. Our counter tops extend away from our sheetrock wall about 25 1/4" and the doors to NOT strike our counter. There is still about 3/4" clearance remaining between the open door and the counter. Our fridge is pushed very close (almost nearly) to the sheetrock wall.
Hi there. Thank you for taking the time to share your detailed feedback! We're thrilled to hear that you're enjoying the lighter stainless color and that it complements your kitchen well. We appreciate your insight regarding the mirrored finish of the glass door; we understand how important accurate representation is when making a purchase. Your advice about the color match is invaluable for potential buyers, especially those considering the black stainless version. Your experience with the door clearance is also helpful for others who might have concerns about fit. We’re glad that your setup allows for a smooth operation without any issues.
If you need further assistance, feel free to reach out to us. Have a good rest of your day!
Great warranty but it is useles when they don't have service technicians to work on the appliances. You are forced to buy new. It will not be another LG, that is for sure.
Hello there Mike, We see that you're having an issue with your warranty. We would love to assist with resolving the matter quickly. Please send us a private message with your contact information and the serial number of your unit, we will be happy to get you squared away.~Tanisha
@@LGUSASupport Private message? How does one send a private message on RUclips?
The ‘mirror’ on our LG fridge door had an annoying defect. It was as if a spec of foreign matter was sandwiched between the glass and the mirrored coating. It created a small bulge or simple. Not acceptable on a luxury, $4,000 product. It was a nightmare trying to deal with LG’s customer service. In the end, we got the fridge replaced, but that never would have been accomplished except for the help of the surprisingly professional customer service of Home Depot, our retailer. They ‘went to bat’ for us against LG’s impossibly infuriating customer service while I listened on the phone (like a three-way call). LG argued, and transferred, and delayed, and made excuses. The Home Depot rep became angry and very stern and got satisfaction for us. Again, dealing with LG was a horrible experience. Try not to have to do it. I found that all retailers had about the same price at the time I was buying. I would recommend Home Depot as a retailer due to my experience.
Thank you for sharing your experience with us. We're sorry about the trouble with your LG fridge and the frustration with customer service. It's normal to expect perfection from a luxury product, and we regret falling short. We're happy that Home Depot's customer service helped you get a replacement. Your feedback is important, and we will use it to improve our service. We hope your new fridge meets your expectations. Feel free to contact us if you have any questions. Thank you for your understanding, and best wishes to you!^Con
The worst customer service EVER. Our refrigerator (under a 10-year warranty) has been broken since the third week in August. I can't get anywhere with the customer service line -- they keep telling me they are "escalating" it and I don't hear back. The did send a replacement compressor - which was installed and DOES NOT WORK. Don't buy an LG refrigerator, whatever you do.
Hi, Lorie. We're sorry to hear about the issues you've encountered with your LG Refrigerator. We value your feedback and take it seriously. Please send us a private message on Twitter with the handle @LGUSSupport to discuss the problem in detail and explore potential solutions. ^Jayne
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My opinion: Refrigerators have become "too smart," making them pieces of crap!!! I'm looking at you "LG." 🤬
How is it that we've become so advanced in technology, yet things break down and are significantly more costly to repair than 20-30 years ago.
When we first got married, we bought a cheap Kenmore, Washer and Dryer from Sears that lasted us over 25 years without a single repair. When it finally came time to fix it, the repair cost was only about $50. Very simple parts without advanced electronics of any kind.
Fast forward to today. Our only-7-year-old, supposedly "smart" LG refrigerator decided to stop keeping food cold (and the freezer failed). The repair tech explained that LGs come from Korea, where they use a type of Freon is that isn't legal in the US, so they replace the Freon causing the compressor to fail more frequently.
Dumb, dumb, dumb...dumb.
Repair cost = $1,200 (new compressor that supports US legal Freon).
So, how smart is your refrigerator? I highly recommend NOT buying an LG.
P.S. My refrigerator even has its own app (LG ThinQ) with a built-in self diagnostic utility. Ran the self diagnosis and it says my refrigerator is just fine. No problems detected...as I watch everything in my freezer melt and observe how the milk has gone warm. Ugh!
I don't need a refrigerator that can send tweets
Hello, Bryan. We read your feedback, and we want you to know that this is definitely not the experience we want our valued customers like you to have. We also want to get a better view of the issue with your unit in order to provide you with more options to address your concern. To do so, please send us a private message on Facebook or Twitter containing the product details of your unit as well as the phone number associated with your account. It will be our pleasure to assist you. -Shae