It sounds like you were incredibly patient kudos to you. I think you were generous with the rating though, it feels like it should have been a one star or maybe 2 star maximum.
Very informative video. These online marketplaces are great when they work, but when they don't, you'll understand and appreciate traditional brick and mortar establishments.
I can't believe the faff you have received. I was tempted with going with these for a car, as when you look on autotrader, a lot of the cars advertised are through these and the other online companies, but after seeing this video, I think I'll use a local reputable dealer instead. Thanks for the honest, informative video
I was tempted to use them after being fobbed off by all of the supposed 'reputable' local dealers round me, guess i'll have to stick to the bus for now lol
Always do a car check on vehicles you buy even if it’s from a reputable retailer. Also, one thing I’ve found useful is to take your car to a local mechanic for a minor service and MOT immediately and if anything is flagged either claim it back to Cazoo or return the vehicle
I would have rejected right away when they said car is not ready waiting for body parts, failed MOT etc. You must have gotten some deal of century so you didn't reject it right away.
That doesn't seem to be a customer focused journey that you have experienced, 5 stars to you for you calm demeanor and patience but in my opinion it would have been a 1 star rating for Cazoo and I would return the vehicle as its not up to expectations, looks like its one to avoid, many thanks for documenting your trip down this road.
Your patience must have been really high. I would cancelled the order after the MOT test failed. You think they do all this before they put the car on sale!
I don't understand why you still went ahead and bought it, when you knew it needed parts and had failed an MOT, for me that would ring alarm bells!! Also if you want a reliable car probably best to avoid land rover
Think you've convinced me to steer clear. They've decided to 'disrupt' the industry by offering this 'Amazon' car purchasing experience. This entirely hinges on trust and it sounds to me like they're entirely untrustworthy - not disclosing the numerous issues the car was clearly suffering from at time of initial purchase, failure to perform any of the checks they said they would, lack of transparency throughout your ordeal.
This is absolutely crazy and very similar to my Cinch experience with all the messing around for 2 months. Thankfully I rejected the Cazoo car and was refunded in 48 hrs. Never again! I hope everyone watches our videos.
Just wondering if you kept the car or did you take advantage of the 7 day return policy? I can find much feedback on how easy it is to get a refund from cazoo.
Man what a shitshow. You should see if you can draw the attention of the likes of @autoalex. I bet this is a far wider problem than your video alludes to. With the second hand car market still on fire despite the general day to day slowly returning to something resembling a normal, it seems like if it has wheels they can jack up and price and ship it out without even a cursory glance
It ain't a better way if it's full of scratch imperfections they won't easily rectify before advertising, pathetic, reconditioned but full of imperfections, yeah right
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It sounds like you were incredibly patient kudos to you. I think you were generous with the rating though, it feels like it should have been a one star or maybe 2 star maximum.
Very informative video. These online marketplaces are great when they work, but when they don't, you'll understand and appreciate traditional brick and mortar establishments.
I can't believe the faff you have received. I was tempted with going with these for a car, as when you look on autotrader, a lot of the cars advertised are through these and the other online companies, but after seeing this video, I think I'll use a local reputable dealer instead. Thanks for the honest, informative video
I was tempted to use them after being fobbed off by all of the supposed 'reputable' local dealers round me, guess i'll have to stick to the bus for now lol
Always do a car check on vehicles you buy even if it’s from a reputable retailer. Also, one thing I’ve found useful is to take your car to a local mechanic for a minor service and MOT immediately and if anything is flagged either claim it back to Cazoo or return the vehicle
This isn’t Cazoo specific, do this for any trade seller
I would have rejected right away when they said car is not ready waiting for body parts, failed MOT etc. You must have gotten some deal of century so you didn't reject it right away.
You should of pulled out of the car the second they told you they needed to order new parts biggest red flag ever
That doesn't seem to be a customer focused journey that you have experienced, 5 stars to you for you calm demeanor and patience but in my opinion it would have been a 1 star rating for Cazoo and I would return the vehicle as its not up to expectations, looks like its one to avoid, many thanks for documenting your trip down this road.
Your patience must have been really high. I would cancelled the order after the MOT test failed. You think they do all this before they put the car on sale!
Do you work in quality by any chance hahahaha. Good stuff for stating the facts.
I don't understand why you still went ahead and bought it, when you knew it needed parts and had failed an MOT, for me that would ring alarm bells!! Also if you want a reliable car probably best to avoid land rover
I’d have stopped the purchase at those points too.
Think you've convinced me to steer clear. They've decided to 'disrupt' the industry by offering this 'Amazon' car purchasing experience. This entirely hinges on trust and it sounds to me like they're entirely untrustworthy - not disclosing the numerous issues the car was clearly suffering from at time of initial purchase, failure to perform any of the checks they said they would, lack of transparency throughout your ordeal.
This is absolutely crazy and very similar to my Cinch experience with all the messing around for 2 months. Thankfully I rejected the Cazoo car and was refunded in 48 hrs. Never again! I hope everyone watches our videos.
Did you refund it online? Or through their shop?
@@0wn8gep00n I did it via a call to their head office
Just wondering if you kept the car or did you take advantage of the 7 day return policy? I can find much feedback on how easy it is to get a refund from cazoo.
I’d have bailed when the MOT failed and body panels were ordered.
What year was the car and how many miles was in when you purchased it?
65 plate around 50k miles
Hmmmm now am abit sceptical ordering from them now
You better check your warranty details. If underwritten by Cazoo they’ll be bankrupt next year and that warranty will be worthless
Man what a shitshow. You should see if you can draw the attention of the likes of @autoalex. I bet this is a far wider problem than your video alludes to. With the second hand car market still on fire despite the general day to day slowly returning to something resembling a normal, it seems like if it has wheels they can jack up and price and ship it out without even a cursory glance
It ain't a better way if it's full of scratch imperfections they won't easily rectify before advertising, pathetic, reconditioned but full of imperfections, yeah right