Widower: Phoenix paramedics refused an ambulance for his dying wife
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- Опубликовано: 14 июл 2022
- A Valley widower has filed a wrongful death claim against the city of Phoenix saying firefighter-paramedics should have brought an ambulance for his dying wife.
He's literally recorded asking for an ambulance on the 911 call, yet the investigation is unable to determine if he ever asked for an ambulance? World's worst investigator!
Some people decline transport after evaluation but they sign a refusal that states one of the results could be death.
He didn't do that so yes, it's a " no brainer".
"We investigated ourselves and found no wrongdoing." Just sad that this is the case too many times.
It's called GOP care ,u call ,u die we lie
Look… if you are going to cherry pick , then this conversation is over!
The investigator was tasked with finding a way to dismiss the claim.
The fire captain called patients " customers" I'm a retired EMT firefighter. That statement is atrocious 😡
There are not customers there patients what the hell is that how he looks at them a cash cow
That's exactly how the US sees patients. It's all about money.
(AZ Paramedic, 10 yrs.)
Mesa Fire has almost fully changed to that vernacular recently. I think their intention is to convey a sense of service, but it really comes off as more insulting than anything, personally. I would never call one of my pts. a “customer.”
Chill, If you were really a FF you've called them much worse
State firefighter Union President: “If we were to send them all to the emergency room, then our hospitals would be completely overrun.”
Don’t you think that decision is up to the Emergency Room triage, not a fireman?
That guy loves pulling the strings. He is a cold blooded killer. No different than!
I’m an EMT and it blows my mind that they didn’t even do an EKG. we do EKGs on anyone with chest pain, breathing problems, dizziness, syncope, anything that could possibly be connected to a heart problem. it doesn’t even matter if the patient is young and seemingly healthy otherwise, we’re sticking those leads on. even if it’s not a heart attack, it could be a dysthymia that requires emergency care. we also never deny transport to any patient. even if their condition doesn’t seem all that serious, we don’t have x-ray vision so we can’t say definitively that it isn’t. this is a classic example of gross negligence.
right from my own experience n understanding anything thats a scare for hearth health makes you number one priority in the hospital.
They did an EKG on me after I got to the hospital after I laid on my office floor passed out for 30 minutes.
That's right, it took the ambulance THIRTY minutes to arrive, and my office is in our downtown area - same building that the mayor works in!
what If the patient refuses
Well done to the hospital worker who stepped up and did the right thing filing the report
Sir, you did the right thing to get her to hospital the fastest way.
Exactly! Somebody did The Right thing! If he would have tried to file a complaint without hospital's support there would be even less chances of things changing. Bless that hospital worker! Never wanting this to happen to anybody else.
Sadly, whistleblowers often are drummed out, especially if a powerful union like Firefighters gets on her/his "case."
@@donalddodson7365 I filed a report against a nursing home when working as an x-ray/CT tech because they had allowed a non-communicative patient of theirs to suffer with a broken hip for months and I found it on a pelvic CT. They just so happened to be partnered with my hospital, so guess who got harassed by the nursing chief and was fired on "suspicion of bringing a firearm to work"
Personally, this man should sue, big time. It won't bring his wife back, but would help others in this predicament in the future. May his wife rest in peace. 🙏
To the firefighters in this video: If someone is actually dying and you refuse to help, you should shut your firestation down and you should all be fired.
And go to prison!
Exactly !!!
You should all be fired is that a pun?
Your statement makes no sense shut down the entire fire station.. and what if someone's house is burning?
...and charged with murder!
@@scottprather5645 then other more willing and professional fire department will be despatch! Its clear cut the Phoenix fire department is not doing their job!
THIS HAPPENED TO MY DAD!
In Glendale. An ambulance was called to take my dad to hospital for COVID, super low oxygen. They didn’t. Mom drove him, and if they’d gotten him there sooner, he might have lived.
im so sorry for your loss 🙏❤️
The exact same thing happened to my mom. We are in the process of getting the reports from the fire department. We filed a complaint, and it was investigated that they lied. Have you filed a complaint yet? It’s very important that you do that as soon as possible. I can give you the info if you are interested. Thankfully my mom survived. No thanks to the fire department.
I had a heart attack in November 2020. They hooked me up to an EKG and right away they told me I was having a heart attack and within just a few minutes I was on my way. 3 minutes after arriving at the hospital. For 4 minutes they shocked me and did CPR.
I was damn lucky. I had great paramedics and a top notch medical team to save my life.
This story is just pure laziness. These paramedics need to be in jail.
Something similar just happened with a 911 operator who refused to send an ambulance after the loved one requested one. The lady died and the 911 operator was charged with manslaughter.
@D Will, yes I saw that story! Why would do they this? Are they trying to save resources?
I saw that story, that was so tragic and I believe she could’ve lived if she was taken
Good that he was charged
Just manslauter? Throw the entire book/encyclopedia at those people
@@stushShulamite Even worse is that it's not even their resources to save! My heart breaks for this man and the other woman lost to just pure laziness and incompetence!
As a former Fire Chief and a Paramedic, I am appalled at the lack of intelligent, comprehensive care the Phoenix fire department failed to provide in this case. Sue them!
Thank you and Bless you
Sue the hell of them fire the ones who did it or clean house completely sounds like they don't know there jobs
I called an ambulance just over a year ago because I believed that I was having a stroke. On the way to the hospital the paramedic called the hospital and told them to cancel emergency response because it was just vertigo. I was having a stroke and it pissed me off that a paramedic gave a diagnosis. Especially when it was wrong. His guess could have killed me.
I'm a former firefighter, myself and I agree. This was wrong and this department should be sued.
@@654Crossman are you sure you possess all of the facts before you jump to conclusions? What if this guy’s version isn’t the truth? What then? Would you apologize?
The biggest mistake any medical professional can make , is to assume.
Imagine how helpless he felt in those moments racing to the hospital. I’m so sorry for this family’s loss and I hope the people responsible for refusing the ambulance take accountability for their actions.
This is terrible!
First responders who don't respond...all should be fired & he should sue.
This lady might have lived had she been rushed by ambulance to the E.R.
This is disgusting. NO excuse!
@anon google account now THAT'S a scary thought😮
He needs to NOT settle and insist on public jury trial with press allowed to film.
If he settles, this is the last we will hear of it. There will be a non-disclosure clause to shut him up.
Dang!! The best country in the world? Hmmm
Bullet to the head that will teach them
@@zumaanandrade3961
Smart people understand that only stupid people believe such things to be true. US is best at having the largest socialized military system in the world. Best at police homicides yearly, best at lowest educational standards. More hospital deaths due to negligence than any other place in the world, best at having the most expensive socialized law enforcement. Etc. etc.etc.
If the Emergency Room gets full of patients, that isn’t the Firefighter’s problem. Their job is to get the patient to the hospital. Period.
👓
They could of still taken her there and tried ?
Exactly ERs have plans in place when they can't take any more patients, NOT customers. That town needs to be marching for heads to roll
@@amandahudson431 just your proof! Hospital only care about money!! 🖕🖕🖕
Exactly I'm listening to this jerk and his excuses and think to myself but that is not your decision to make.
Heartbreaking! She was only 53, with 13 grandchildren, (wow) a loving wonderful woman, wife, mother, grandmother, friend, and person, no doubt. Her parent/s were probably still alive, too. She may have passed, regardless, but she also very well may have survived had the EMT/FD done their jobs, by the book! Her husband and family will never know, but instead are left to forever wonder “what if,” only. 💔
Sue the city and put the Fire dept. firemen involved in jail.
Poor lady, she must have been in so much pain. I'm so sad for her loving husband and family, this is 100% unacceptable.
Defund the fire department!!!!sounds stupid, but forest fires are their specialty. Pick the forest or being a medic .
Where's the forest fires in the CITY of Phoenix? It's the desert lol. Sounds like MORE funding for body cams for actual oversight would be worth considering.
@@deanbell4070 Your so clueless it is painful. Maybe the solution is no first responders at all and people just learn to take care of themselves.
@@chazman4461 HE'S clueless...?
Investigate ambulance and Union connections.
They dropped the ball. Get your attorney to handle the rest
They shouldn't be legally allowed to tell anyone they don't need an ambulance!
My son called 911 for me because I was feverish and out of my head! (I couldn't remember how to pull up my pants!) By the time the paramedics arrived I was no longer able to speak for myself and my autistic son didn't know how to explain what was wrong. They told him I didn't need an ambulance and they left me. Fortunately the next morning I got a friend to get me to the hospital. I had blood poisoning and ended up spending two weeks in the hospital after having emergency surgery! This wasn't the only time I had an incident with the paramedics thinking they knew more than they actually did, this was just one of the times they failed horribly! Glad I survived to tell my story! Not everyone does!
I can't begin to tell you how sorry I am to hear about a nightmare like THIS! 😔 My heart goes out to You and your Family and I pray that you all get Justice for your Wife! 🙏🏽🥺🙏🏾
Never trust someone who says something NEVER happens. They're not even wise enough to consider what they don't know, and won't have an open mind.
This!!! This applies to every situation in life.
Great point!
OR. It never happened before. Odd how that wasn't a possibility in your eyes
If you can't acknowledge the possibility your creating the problem or making room for it
"Never. That never happens." How disconnected this guy is from accountability shows you he should not be in the position he's in. Any respectable leader of any sort would absolutely be open to feedback for improvement and this guy is just in narcisstic denial. Super cute.
That's exactly the kind of men that get Hired for those Positions. The quality they look for. Can they Lie through their Teeth and act like their S#!t doesn't stink without a Wink? Promoted!!!
@@bonniebester606 exactly right, the most self-serving shameless people are selected for these positions.
This is the healthcare industry, I was retaliated for reporting patient abuse. The workers are underpaid and overworked, they end up burnt out and jaded. You see people come in good workers and leave monsters.
Yea he’s tripping. He cannot account for ALL EMS personnel. That’s like me saying a patient with radiographic evidence of gas gangrene is always immediately taken to the OR
Unfortunately this not the case despite immediate surgical intervention being the next step per protocol all across the board
Exactly! Delusional much
That guy has to go on alone the rest of his life. Thanks paramedics
That fire station is literally trying to cover their asses. They should all be fired.
As a Paramedic I am astounded that supposedly trained EMT’s/Paramedics wouldn’t do a full set of vitals including a 12 lead ECG & transport a patient to hospital. Even though Covid is creating huge problems in hospitals, it’s a potentially deadly condition & heart attacks are one of the potential outcomes. Plus people rarely have one single condition in isolation. You can’t rule out a heart attack in someone with chest pain even with a normal 12 lead. You need to do 2 x blood tests at least 6 hrs apart to rule out a troponin leak. I’d be interested to read the PFD report on this to find out why they refused an ambulance. And did they refuse one all together? Or did they say it would take time to get there, which unfortunately, is too often the case these days with hospital ramping. Not everyone that calls an ambulance needs to go to hospital, like the guy who called because an ingrown hair that had turned into a cyst had burst while he was walking. Or the guy who got scratched by a housecat & barely had a mark on him. Or the guy who was locked outside his house at 3am & didn’t know how to get in. Or the guy who was hungover & just “couldn’t handle feeling hungover” (Yes. These are all real ambulance calls!). There are thousands of people who call an ambulance every day who don’t need to go to hospital. Many of them don’t even need an ambulance, just some basic first aid. But people with chest pain are not in that number.
Because they thought covid was made up and all jn peoples heads
Either way, a call for ambulance is the service and duty to act needed to be provided... if the patient thinks his cyst on his toe is worth the ambulance bill and doesn't think there is a better way to be transported ... they get the ambulance... it may tie up the resource, but it's their right.
Probably DEW heart related. Havana syndrome. Research
Sounds like you think the family denied the ambulance. They didn't. The assholes told them she was a typical covid patient.
The vaxx has been proven to cause heart problems
I was attacked by a wild dog. I suffered bites on the back of my right leg and a fractured wrist. I was in a state of shock. I didn't realize it at the time but I was also bleeding. Two women in separate cars each stopped to assist me. One woman spotted the dog and took pics on her phone. I was laying in the street so the other lady pulled in front of me so I wouldn't be hit by a car. The lady who took the pictures noticed I was bleeding. The other woman helped me sit up, I was still unable to really move and I was shaken. The women began calling 911, only to get answering machines. It took five minutes or so to finally reach 911. Finally a fire truck came. A bunch of firemen more than 4, possibly 5 or 6, asked what happened. By this time I was wiping some blood and saw a nasty wound, one of several punctures, and a tear with hanging skin. My wrist was swelling. One fellow wrapped gauze around my leg, no pad, no antiseptic. Another commented that I had a nice piece of meat hanging from my leg. I asked to go to the hospital but they said they couldn't take me, they had "no room in the truck". They didn't take any contact information from the two women who were kind enough to wait so they could give statements. One fireman said he would stay there while his team drove me a block away to my apartment. They did take my groceries up the stairs and leave them for me. I was still in shock which really hit after they left. I rallied to get home but I fell apart once I was in my apartment. I washed my wounds, put on antiseptic and gauze pads and bandaged them as best as I could. Wrapped my wrist. Took some Motrin and was able to get to bed and lay down. I cried for an hour before I fell asleep. The next day, I was able to clean my wounds again and drank some water...and went back to bed. I am a senior and live alone. I have no family to call and I realized there was really no one I could reach out to. This happened on a Thursday late afternoon, early evening as I got off the bus and was walking to my apartment with a few groceries. By Sunday, I still could not use my hand but I was able to manage some coffee and cereal. I took a shower, really difficult to comb my long hair which I wear in a braid but I did the best I could. Monday morning, I took myself on two buses to St. Joseph's Hospital ER and found out I had a fractured wrist and received some shots for tetanus and antibiotics. This is what happened to me when a call to 911 brought Phoenix firemen to my rescue. This is 1 of the 2 nightmare encounters I had with these people. I was lucky I pulled through but it wasn't because of anything but God's grace that the animal was not rabid. I understand how this man feels and I hope his lawsuit and the story getting out brings more information out and this awful level of incompetence and lack of caring is not allowed to continue.🤦♀️👵😰
So sorry that his happened to you. I hope this changes quickly and the Phoenix fire departments get retraining. May this never happen to anyone again.
I pray you are healed. Don't blame the dog please. Someone hurt this dog badly. And for the humans that did not help you, Throw em in the Trash. Thats where they belong!🥺
That's horrible! If I had stopped to help you, I would have at least made sure you got to the hospital. I'm so sorry you went through that.
Jesus so sorry i pray for speedy recovery and am happy you survived the ordeal
Most states don't allow emergency workers to use antibiotic ointment. Also, in some states EMS is not required. It can be a thankless job without much pay. They were heroes during Covid, villains when they chose not to get vaccinated. Many of them got Covid from their patients and had immunity. Paramedics see death in horrible situations that no one should have to see. They also get hysterical people who call for a sliver, or people who just want them to clean up the mess they have made soiling themselves because they won't go to a home, or have a day nurse come in.
Sure, there are some bad medics, just like every occupation has some who don't measure up, but most care for people. That's why they do what they do.
They should be sued and charged with that woman’s death.
But the fact that the fire department referred to people who need them as CUSTOMERS?? Like they really let it slip that it's all just a business and they don't care at the end of the day
A few years ago I fell down my carpeted stairs late at night, had my son help me back upstairs and tried to go to sleep. By morning I couldn’t stand the pain anymore and my friend called 911. They did reluctantly transport me to the ER, but they told me I likely only had a sprained ankle, and implied that I didn’t need 911 services. Nothing was wrapped or splinted. Turned out I had a broken leg, shattered hand, broken wrist, broken arm and cracked ribs. I spent a month in a physical rehab hospital. I guess that because I waited hours before calling for help, the paramedics didn’t think I was really hurt. I will not trust paramedics again.
🤬😭🤗God bless you. Don't let them get away with this!
I don't trust any of them even hospitals
I guess I'm blessed. I fell down the steps like that, but I knew better than to move. I had no broken bones or serious injuries.i guess I lucked out. I took EMT training. We took a patient that fell down the steps. He had a fractured skull. He was bleeding from his ear, a serious symptom. He went into cardiac arrest at the hospital.
Edit: I added patient's symptoms. Bleeding
from the ear should always be taken seriously after a fall or accident.
You are fortunate that you went to the hospital and had things taken care of. Imagine if you had listened to those bonzos and not gone ??
Why did you go back up your stairs to go to sleep in the first place? Why would you not go right away to get checked out? This is something that has always made me shake my head.
SUE. SUE THE INDIVIDUAL EMTs, and SUE EVERYONE INVOLVED.
I was shamed by a paramedic once. Said he wasn't a taxi! I was sitting in extreme pain on a toilet in grocery store! Got in the ambulance and my blood pressure was 70/40. I had a bowel obstruction. Luckily my husband stood strong.
What happened was completely unacceptable. I live in a small town county with a county provided ambulance service. I’ve been friends with most of the EMTs and paramedics for years. They’re perhaps the most professional people I know. When my stepdad had a stroke and we called for an ambulance, MFRs a nearby small town were first on scene and the ALS Unit was there a couple minutes later. They took him to the hospital and saved his life. No one should ever be denied an ambulance, specifically when it’s a heart attack and an EKG machine says it is. I hope this man receives justice for what happened to his wife.
That is a criminal and civil offense, subject to severe penalties.
The authorities will simply call it dereliction of duty.
Bullet to the head
This is not negligence, it is CRIMINAL.
Such a beautiful woman inside and out. What a terrible tragedy. Bless this family.
To Francesca’s widower and her family I’m so sorry for your loss. As a member on a fire board myself this is totally unacceptable behavior on the firefighters/emts that were on scene. Not only should they lose their jobs but should also be charged with negligent Homocide. If they had done their jobs quickly and effectively and brought that ambulance like he asked she may still be alive today.
When someone says “that never happens” you know where their BS is stuck. This spokesperson and those who are under disciplinary notice are atrocious, not representative of all those who serve daily, putting their lives at risk.
That’s what I said to myself he’s a straight up liar
@@Kullberg74 yep 👍
Something you’ll never get to happen. A Union to admit one of their members screwed up. Especially a public sector Union.
Unfortunately, they are. It's like my old chief used to say: it takes 5 good things to offset one bad thing, in the public eye. We are supposed to be heroes and true professionals. Not some apathetic assholes, who treat our jobs like a 9-5 DMV job. It is not wrong for people to wonder if PFD is an example, of what other fire houses are turning into. It's sad, is what it is.
Our society is breaking down
Has broken down. It's just getting worse.
I live in Virginia. I was sick last November and my daughter-in-law called EMTs ( I live alone) and I had called her instead of the 911. . I had not one but two rescue squads show up I live in a small town and they came in assessed me and I was starting to feel better when they got here but they said due to me being so young LOL they were so sweet because I am 67 that I should be going just to be checked out. It turns out that I had a stomach bug but it did make my blood pressure rise. Even though I said I didn’t really wanna go and take up their time And they told me that is what they were there for to take care of me. In my opinion this is the way all EMTs should act and I am thankful to have these guys and ladies in my county that care about the people they take care of
Hello Virginia
Never take an emt at their “opinion”They told my sister she didn’t need to go to the hospital when she had Covid. She had pneumonia and was in the hospital for a few weeks. That isn’t the first time she was told she didn’t need transportation to the hospital where she was indeed hospitalized after the fact for DKA and they will argue with you. She always tells them I don’t care you are not a doctor and you are wrong.
I worked in ems for 14 years and was a paramedic in the valley for 10 years. This type of medical care is completely unacceptable and is sadly one of the many reasons I decided to leave ems. The fact that these firefighters failed to obtain a signed refusal for transport shows a complete lack of empathy and work ethic for these so-called medical professionals. Standing orders for pfd clearly state that anyone who is experiencing shortness of breath or chest pain receive at minimum a full set of vitals, an ecg, and transport to a higher level of medical care. It's truly amazing that paramedics and emt's who fail to provide medical treatment for patients like this can sleep at night. Thank you ABC15 for investigating this story.
I was an EMT a few years back. Went with a rescue company to a fire. We found a guy lying next to a Kerosene heater in the winter. I asked the LT. to help me get patient into freah air. He said wait for the Chief of the FD to make that decision. I immediatley removed the heater and sourse of the problem myself. He wanted to suspend me. I said no problem . Meanwhile the state with get my complaint. about him not helping in a dire situation. suspension was quelled as fast as it was admitted. . I also was fed up with people who were in it for the sirens and lights. I went on to be paid and will never be a VOLUNTEER FF/ EMT again. It is not the job. but the leadership . I requested the department to right a Alcohol policy and have people sign it. We had one guy drunk and fell on one MVA victim. Years later after I left there. They decided it was a good rule tohave each FF sign teh SOP. Too bad about this woman and his loss. I'm thinking these guys could also be sued for Malpractice if they are Guilty of no rendering care. Drs and Certified counselors in my state can be sued for that if they are found to do that. For D&A and certified therapist, it is called Psychological malpractrice.
Playing Dr. When they arent
Hey, maybe they were catatonic and unable to sign the 'refused transport' form?
@@annawofford559 playing god, when they are not, either!
@@SmittyAZ THEN TRANSPORT STAT! CLEARLY SHOULD BE NOTED PATIENT INCAPACITATED AND UNABLE TO SIGN THEIR REFUSAL TO BE TRANSPORTED "AGAINST MEDICAL ADVICE" (aka ANA)..
We were refused and talked out of an ambulance by PFD for our daughter. Didn't PFD state they never refuse anyone?
Ive been refused an ambulance here too. They said I was fine but weren't qualified to make that determination. It was because they didnt want to waste money because I had medicaid .
Report it!
@@tarabooartarmy3654 no point. No one does anything about it anyhow.
When will people figure out that anyone receiving govt. assistance is targeted for death? If you receive Medicaid, Medicare, Social Security, SSI, govt. pensions, etc, you are targeted to be eliminated. Think about it. Think about all of the people that have died from cv19. 99% of them received some kind of govt. aid.
We were refused an ambulance in illinois at the start of Covid for dying grandmother in nursing home. Ambulance showed up, said she was dying and nothing they can do, that we were wasting their resources, and they didn't want to risk bringing her to the state over to hospital, and said her body wouldn't be allowed back into Illinois to be buried. Literally just fcking horrid watching her die through a window, couldnt even be inside to hold her hand as she passed, just horrid knowing no one gave a damn and she died alone and possibly could have had more time if they just took her to the dam hospital like we asked in the first place. Literally spend over 45 minutes arguing with them, when they could have just fcking taken her to the hospital.
The whole firehouse needs to be fired during the investigation. I'd feel unsafe in their hands.
Never ever will I just call an ambulance now. I'll be sure to ask which fire house it's coming from.
Disgusting.
As a paramedic myself I was taught to ask "what hospital do you want to go to?" not "do you want to go to the hospital?" Refusals are the #1 way lawsuits get filed and the #1 way people die. Shame on you phoenix fire department
Same! I never ask “do you want to go to the hospital” when I hear people ask that I always feel like it sounds kind of condescending.
In houston, I called 911 for help with my mother. She had fallen, and was in a great deal of pain. The EMTs whom responded were jerks. They barely spoke to me at all, and ignored me, when I asked them to take her out the front door, so our dogs would not get out. They went out the back gate, letting the dogs out themselves. Then they didn’t want to tell me where they were taking her. I was so frightened by their behavior, I took photos of the ambulance and its license plates. At the hospital, I was refused access to my mother u til after the doctors were done. I told them repeatedly that she has dementia, and I needed to be involved, but they kept me away. I never did get to speak with the doctors, and they merely wrapped her fractured leg-which she kept reinjuring, because she would forget it was broken.
Both the EMTs and the hospital staff were GARBAGE.
Wth was their problem? I would have been frightened too. They are definitely a shady bunch.
Did you have power of attorney? If so, that would have made their actions even more egregious.
In Houston, never call 911.
They dropped the ball big time. I'm so sorry this man lost his wife. This breaks my heart. My condolences to you and your family. This shouldn't have happened
yeah they freaking dropped it off the grand canyon. They f'd up big time
“That never happens”. Bullsh*t. “Customer”. That guy needs to be turfed, what a disgrace to the service.
Dropped the ball?!? They committed a CRIME. GROSS NEGLIGENCE or Malpractice actually
Just because you want to be lazy is no reason not to do your job. The fire commissioner should be fired.
I hope every firefighter involved lose their job, there is no excuse for what they did, and they should feel ashamed.
It isn’t the fire department’s responsibility or place to determine if a hospital is overwhelmed with non-emergency patients. They on earth would that firefighter even bring that up?? That department is a danger to the community
They are not overwhelmed, they don't want to work and help someone who they don't know, period!
@@ursulasmith6402 how would u know… do you work in health care and I’m talking about a busy ER? I’m an EMT and I know for a fact, ER and medics are overwhelmed, it doesn’t excuse laziness. But don’t say people don’t want to do their job when u have people who call an ambulance for toe pain. There are to many people abusing the 911 system.
@@ursulasmith6402 it would be a fun experiment to send every 911 call to the hospital. One worth doing.
It’s about liability. They gonna lie about everything. God bless this man .
Is it possible he is lying?
If I were going to make a misjudgment, I think I'd rather have someone in an ambulance that didn't really need one, than to leave someone at home who did need an ambulance. Better to be safe than sorry.
Every time I've ever been involved with any kind of incident where emergency services are called they are practically forcing everyone to ride in the ambulance to the emergency room. It's like trying to escape from a pit of alligators you've fallen into to try to convince them you don't want the ambulance, and then they make you sign saying that you refused it.
I'm not sure what is going on in phoenix, but this is completely bizarre and makes no sense. There are huge financial incentives for them to transport everyone possible, and huge liability concerns for not transporting someone that is requesting it. The only plausible explanation for this is pure laziness.
This is exactly it. I’m a paramedic and every refusal chart (the form signed when people want to get checked out by the ambulance crew but decide they don’t want to go) gets reviewed very thoroughly to prevent this kind of thing. When a little old lady calls because she slipped out of her chair and needs help up but isn’t hurt we STILL make sure she knows that we will take her to the hospital if she wants to go.
It is a huge liability and a lot of agencies have strict policies about how to handle
refusals.
Personally, I don’t ever want my patients to feel like their medical complaint is stupid or wasting my time. So I will offer multiple times to take them and then when we are doing the paperwork I tell them they can change their mind at any point. It can come off as pushy but I don’t want them feeling like they can’t change their mind or like their issue isn’t being taken seriously.
I have never once talked someone out of going or even implied that they don’t need to go.
This woman was clearly very sick and the fact that she was ignored is disgusting.
What happened here was straight up laziness. They have absolutely done that before to other people and it just didn’t make the news. This makes me sick.
Unfortunately those guys will keep their jobs because fire unions are extremely strong.
This has been happening way too often. Please hold these people accountable!!!!
We are seeing the future of what’s coming!
Vynida Lopes please is not wanted needed or necessary it’s very very annoying like Trump remember that and never ever say please again UNDERSTAND????????!!!!!!!!!
WOW! Those "heroes" who can do no wrong are doing triage in the field? I've never heard of a any Fire Department allowing paramedics to decide who should or should not go to the hospital? They are not field doctors. Terrible story.
I have heard of EMTs diagnosing someone who called 911 in the field, but if you ask for an ambulance, you should get an ambulance. Strange and sad how this all went down
You have heard it now!
They aren't supposed to. They can diagnose SUSPECTED conditions in order to make judgments on which treatment protocol to use during transport, but it is not within their scope of practice to make a diagnosis and then refuse to transport based on that diagnosis, much less without even taking vitals or doing a 12-lead on a patient with shortness of breath!
@@tarabooartarmy3654 a 12 lead EKG that is normal does not rule out cardiac issues, thus doing that on someone who is not going in the ambulance is a complete waste of time!
@@bettysmith4527 my point is that with chest pain and shortness of breath, it’s normal to do one.
My friend called 911, and when the ambulance arrived, they made her walk down the stairs, though she was suffering from kidney failure, and was unable to walk at all!; two days later she died in the hospital! Another time, just prior to that incident, she fell over unconscious in my vehicle, and the EMTs did nothing, but tell her to see her doctor, then continued to chat up his buddies about their weekend adventures. The doctor explained that she had suffered a heart attack!
I called an ambulance for the first time a couple of years ago. I wasn’t sure what was wrong but knew I needed to get to a hospital fast. I was alone but conscious and able to make decisions. I found it interesting that I was questioned whether I really needed to go with the ambulance. Would I have called if I didn’t think it was critical? I would guess their are instances where people call but don’t really need it, but why would you take that chance?
"Never. That never happens"...except this time. Public figures don't realize how much we'd respect them if they'd just OWN things. Here's how you own it: "I want the public to know that I'm appalled by what happened and I immediately asked myself, 'Where did I make mistakes? What was my role in this? And where did each person involved make the wrong decisions?' I will conduct a complete audit to see how often this has occurred and what changes must be made immediately. We will implement new policies and train our paramedics/EMTs on how to properly conduct patient assessments. And I commit to you to do everything in my power to see that this never happens again." I could respect that. But the "this never happens" response is both arrogant and nauseating.
Exactly. He says "that never happens" while speaking against a bill to ensure that it doesn't, basically saying "...but we'd like it to."
I would file criminal and civil charges against the fire department and all individuals involved. The one that signed the report committed perjury for submitting a false official report. He should go to prison.
I've worked fire/ems for 30 years and one of the first things we were taught was we don't diagnose or give our personal opinion of what could be wrong with someone. We treat the symptoms the patients are having and let the doctors diagnose the problem!! That is taught to all EMRs, EMTs and Paramedics. The illness or injury may be as obvious as the nose on your face but we are not allowed to say what our opinions are.
My heart goes out to this man and his poor wife! Most people don't want to go to the ER. They don't call an ambulance unless they mean it!
The EMTs should have done an EKG! My husband who is deceased, always had EKGs done on the spot if an ambulance was called for him when he had chest pain. And it turns out that after years of episodes and many ambulance trips' it was GERD. But there was no way to know because the pain was so crushing he literally couldn't breathe. And that's the point: even with an EKG, the most prudent thing to do is to go to the ER for a FULL evaluation.
I'll keep this man and his family in my prayers and I'll pray that his beautiful wife will be in Heaven looking down on her husband and family and waiting for them when its their turn to go Home.
Don’t depend too much on anyone to help anymore, even your shadow leaves you in the darkest moments. This is heartbreaking and absolutely preventable!!
Depend on the Lord instead. He wins every time.
Always Video or Record any Transaction with any Government Official..........COPS. FIRE, EMT's Politicians, DMV's
Well said !
@@kayecurren3342 oh give me a break evangelical. A fuckin cancer patient pastors wife died the other day because she and everyone in her congregation tried to pray the cancer away. Yalls beliefs are dangerous to peoples health.
@@kayecurren3342 yea but he can’t drive an ambulance or help people who need it
So disgusting, we count on 911 for all emergencies, this is so heartbreaking, my prayers go out to the widower and his family, I hope he gets justice 🙏❤️🇺🇲
It's on purpose
@@christinemott8799 did I say it was an accident or on purpose....no I never said that maybe you should read what I said fully before commenting on what I commented, troll.
NEVER put your life into someone else's hands. fire department, police, 911 operators, etc.
@@yeoldeseawitch sorry that's hard for me to do since my life was saved back in 2014 when I had swine flu and pneumonia and my ex called 911, I was in the hospital for almost a month, so yes I do count on 911 and thank God I live in Washington state, here you are taken care of.
@@mygreatescape9617 god, you are a special kind of idiotic. fine, keep being a wuss in life that depends on a bunch of numbskulls in a bright red truck to save themselves, I sure as hell will never want nor need their "help" ever!
That fire fighter is a liar. We waited for three hours for an ambulance when my daughter, aged three, choked on a hotdog. We begged them to get her to the hospital and they refused to come out. They eventually relented. I lost count how many times we called, but by that time the damage was done. My daughter died. Obviously, twenty-four years on, those lessons have not been learned.
This is shocking, I've called the ambulance bc I needed to get to the ER, it was a emergency to ME and that should be enough. I can say I've never had a paramedic tell me to just drive, or get a ride. Paramedics are not suppose to diagnose you, even Dr's don't do that without proper testing.
The fact that these are the people who are getting their asses covered and saved after being part of someone’s death infuriated me. I’ve been working in the medical field and I recently found myself working in a breast center where the water they served, the patients and employees, had mold in it and I was scolded for telling the technicians they had to to get the rest of their patients so I could wash the water jug before I left. I had to completely take everything apart to be able to wash the mold and nasty crystallized residue all over the jug. The following day the supervisor said that I couldn’t come into a new job and try to change everything.
I have never ever been treated poorly for wanting to help the company improve for their own good and the patients health.
You tried to save lives. Mold can make healthy people sick, let alone immune compromised people sick. Thank you for stepping up to take care of the patients.
That place should be reported. That's sickening.
Healthcare is horrible
@@Savedbygracethroughfaith_7 it really should. I’m going to look into it.
@@erinnorwood6124 Exactly! There are many people who have unknown underlying conditions and we see all types of patients. I was infuriated when they tried to play it off as something that I shouldn’t worry about.
If the word "customer" is applied when dealing with emergency medical services you can bet your ass they are covering up something much larger than you can see.
How so?
This is so upsetting!
I pray for her husband’s strength. 🙏🏾💙
happened to me in 1983 in Phoenix...I was in a motorcycle accident, I was hit real hard and had a head injury...the first ambulance didn't pick me up, they called another that worked for a state hospital...I ended up flatlining (ever heard of the golden 20 minutes?), but I made it....and the cops let go the bit** that hit me (she had no license and no registration)...I have been an EMT myself, and if in doubt there is a call to "medical direction", and the doctors, not the medics, make the decision...
I know the feeling. I was in a major car accident where I was severely burned with a broken neck among many other life threatening injuries. The ambulance took me to the local small town hospital where they left me in the ambulance for over an hour waiting for a helicopter to come transport me to the nearest Trauma Center 40 miles away due to my severe injuries. The helicopter never came. They lied when they said they called for the helicopter. They finally transported me in the same ambulance 3 1/2 hours after the accident. Luckily there were Trauma surgeons and burn specialist to save me. After 2 months in the ICU and a dozen surgeries I'm still here, barely. 🥃😎👌
Wishing you continued deep healing for your body and mind and justice for the delayed medical treatment,pain and suffering.
@@seanfitzgerald4755 Thank you Sean for your sincere concern and kind words. Compassion for others is in short supply these days it seems.😎👍
My gosh, that’s horrendous! What do you suppose may be the reason they may have lied about calling for the helicopter
And how did you come to concluding that this lie was fact
@@wedemboyz LIFE AIR has no record of the call. They lied for their own personal twisted small town sick reasons that date back to 1985. . #1 To the guilty parties, I am politically incorrect. #2 They wanted me to die in the ambulance, sitting beside the helicopter pad, waiting for the chopper that never was called. It's all documented PROVEN FACTS. 30 DAYS NEXT CASE ⚖️😎👌
What a nightmare!
From what it sounds like in these comments, this is a routine pattern with PFD. My husband is an EMT-I in Georgia and he is horrified this kind of thing is happening there. This needs to be thoroughly investigated. How many more people have to die because of their nonfeasance??
Since when does the fire department decide if you need an ambulance. I thought that decision was up to the patient?? WTF...does the fire department pay the ambulance bill of course NOT?! This is OUTRAGEOUS everyone involved with this failure should be fired!
This is the second story on my current feed where a loved one was refused appropriate ambulance care by either the 9 disbatcher or the Ambulance company themselves. This is just absolutely inappropriate. They are not doctors. If once they get to the patient needing medical treatment, if the patient refuses the care or if family are present and ready to take said patient AFTER the patient has been treated with due diligence by the trained EMS and they can't persuade the patient to go by ambulance then they have done their due diligence according to their oaths of "first of all due no harm". I know this is convoluted but I haven't been able to sleep for some time now so my thinking is a bit garbled.
I live in Florida that happened to my mom. Her blood pressure was really high she felt like she was going to pass out. I called paramedics. They tried to talk us out of taking mom to hospital. They wanted me to take her. They said they had a long day and were tired, and that it would be ok if I took her. I made them take my mom to hospital.
That's disgusting. Basically refusing to do their jobs. I'm sorry
@@Savedbygracethroughfaith_7 Thank you. They kept trying to talk us out of using the ambulance. My mom is ok thank Jesus. 🙏
This is beyond tragic and somebody needs to pay for this incompetence and negligence. The husband lost his wife you cannot repay that but maybe the lawsuit will force our leaders to make sure this doesn't happen again. Rip to the wife she didn't deserve this. Condolences to the husband and family.
*RIP* 🙏💓
Naw it will happen again because the taxpayers pay for the mistakes. My husband as a PharmD had to carry his own insurance in case he made a mistake. Until policeman and other service people start to carry their own insurance will things change. If you make too many mistakes as a PharmD...tour premiums skyrocket and your forced out of work in that field.
Beautiful lady I’m so sorry for the families loss May she Rest In Peace🫶🏼🫶🏼
I had a heart attack in October. The ambulance came and the EMT was having problems with the leads and doing various things... I finally said " I'm going to die if you don't get me to the hospital. At the hospital the doctor told me I just made it as I had 100 % blockage. My heart breaks for that family.
The fire department on baseline and I think 32nd Street they yelled at me and asked me to provide a insurance card before I told them there is a camera in my living room and I'm reporting them they immediately looked like they saw a ghost and immediately helped me
That's disgusting behavior from them. That's a good idea, though, even if there isn't a camera. That could save lives, using that statement right there.
Those firefighter paramedic should have run an EKG and based on the symptoms she was having absolutely should have put her in an ambulance
I had my first heart attack back in Sept 2021 and another in March of this year. There is no way to describe the pain, misery and suffering you feel from this type of event. I have the utmost empathy for anyone force to go through this event and even worse when they don't get the timely assistance needed. I suffered needlessly by not going to the hospital the first time and again the second time, when I stalled before finally giving into the pain. I'm just glad my sister an RN came and took me straight to the ER. Within 15 minutes of my arrival, I was in the cath lab being given two new stents. One artery was 100% blocked, the other 70% blocked, time is crucial here. I was told I had what is known as a widow maker.
Last year my mom had a stroke. The fire department showed up, the EMS crew told us they didn't think she had a stroke, that it was just a pinched nerve, even though she had trouble talking and walking. They didn't recommend she go to the hospital and talked us out of an ambulance ride. I was not convinced and called her PCP who flat out said they were bonkers and told me to get her to the ER stat, it was not a pinched nerve, it was a stroke. Sure enough, got her to the ER and they immediately admitted her for a stroke. She went on to have two other strokes. I think about that alot. The EMS crew acted like they were experts and knew what they were talking about. If I had trusted them and had not called my mom's PCP, would my mom still be here?
I am so livid right now! How could they do this to another human being?! Her life could have been saved if not for those vile human beings in that department! What are they doing, trying to save on gas? Pathetic
Well there is this weird sense of shaming others for literally every thing anyone does now. How about people start job shaming these shill lofties to get their job done, instead of complaining to everyone about their next vacation? We get to hear them all the time about it, and what everyone else is doing wrong. Why not shame them for this stupid thing about treating an emergency as if it isn't a big deal. Also, No, God forbid anyone ever get sent to Mary Immaculate.
He’s full of s…t. It apparently DOES happen because it DID happen!
So sorry for your loss sending my condolences to the family and friends
When does a emergency crew decide that a ambulance is not necessary that's freaking stupid I hope this crew is sued for this.. the patient decides not the service
This is not the paramedics place to decide to try to persuade people not to take an ambulance to the hospital. If it is found unnecessary the hospital should bill for it after the evidence shows their ride was not essential. Bill the insurance and have the insurance refuse and the charge be leveled against the patient. NO EMT should decide if a person goes or doesn't go in what could be a life/death situation. The fire department needs to be held accountable.
In 2002, I had what I believed was a severe asthma attack at work. I keeled over, unable to catch my breath and in horrible chest pain that radiated to my back, and my co-workers called for an ambulance. My vitals were taken in the ambulance and one EMT declared that my pulse ox was within normal range and that I had to be faking it and I was just a hypochondriac female looking for attention. I shot back "Well, you're just an a-hole!" The EMT lunged at me but his partner caught him and said "Let's just take her to the hospital to be on the safe side." They left me alone in the back and I swear that a-hole not only took the long way but also hit every single bad spot on the roads. At the ER entrance, an orderly met us and asked what the problem seemed to be (by now, I was curled up in a fetal position and trying not to vomit), and a-hole replied, "Nothing. She's faking it to get out of going to work. You'll be releasing her in an hour." The EMTs dumped me in the waiting area and left. I vomited twice and begged for an inhaler (by now, I was delirious with pain and felt that I was having a heart attack). I think someone had the sense to call my PCP because I was immediately sent for an ultrasound which revealed that my gall bladder had died. Twelve hours later I was undergoing emergency surgery. When I came out of anesthesia, the surgeon remarked that he had never seen a gall bladder in such bad shape in a person my age (I was 32). It hadn't gone gangrenous, but another 72 hours could have sent my body into shock.
I'm reminded of that line from HOUSE, M.D. when the EMT tried to tell House his diagnosis of a patient was wrong, to which House replied, "And if you had knuckled down a little harder in high school you could've been a doctor. Now get out my way!"
These people need to be fired and file a civil suit and this needs to be investigated by an outside source. I believe the people who spoke out as the evidence is that some paramedics believe they have skills that are actually not allowed and one of them is playing Doctor!
My deepest condolences to the family and loved ones 🙏🏾
This story is sad, I pray for this man and his family that he is strengthen daily. My father had covid last year in Arizona and the paramedics was called twice to check out my father well being, the paramedics told my father his oxygen levels were low but he didn’t need to go to the hospital. The following day the paramedics were called again due to him struggling to breathe and my dad was told again that his oxygen levels were low the paramedics didn’t take him to the hospital so my family in Arizona decided to find a ride and take my father and when he reached the hospital the doctors rushed him to the ICU and told my family It was good my father was brought in because he would have died that night if he wasn’t brought in by family. Due to his oxygen being extremely low, This has been on my heart so heavy this past year. Unfortunately my dad did die at the hospital… I feel the paramedics should have taken his situation more seriously and maybe he would have still been here to see his first Grandson grow up..
It’s sickening when I hear that diesel guzzling firetrucks are used as an excuse for “training purposes”
????!!! two firetrucks, one with a TRAILER hooked to it and an EMS van with plenty of room for a person who hardly needed help onto a gurney.. this was last week. I was livid!! They have to throw taxpayer dollars Somewhere. It’s absolutely Ridiculous when we have gas prices like this. The two trucks left and 10 mins. later, the EMS LEFT… We DO NOT NEED firetrucks for this!!!
Leon Price, a 911 dispatcher in Pennsylvania, has been criminally charged with manslaughter just yesterday after refusing to send an ambulance to a woman's home despite pleas from the daughter to do so.
That fire chief saying that "if we send ambulances for everyone the hospitals would be overwhelmed and overrun" is he qualified to make those decisions? The answer is no, not at all!
I just saw another vid of a lady that got lost and was sinking in her car. She could not pinpoint her own location, because it was dark, and her cell phone was about to turn off from not charging. She was asking for the 911 dispatcher to send out help, and she refused to send them. Instead, she patronized the lady for getting lost. Shortly after that, the dispatcher was said to no longer work there. The higher up was covering it up as if what that dispatcher did wasn't a bid deal, all because she no longer worked there.
She was wayyyyyy too young. Wow. I cannot believe this is the standard of care for us. How devastating. They literally killed his wife.
The whole city of Phoenix needs to be thrown away
Paramedics saved my life in March of 2010. I’m so grateful from them, but this shocks me to the core. I can’t believe they didn’t take this woman to the ER. I bet the EMT and Parametric where scared because this woman was suffering from COVID and ignored that she was having cardiac issues. So sad and shouldn’t of happened.
Why would they be scared of covid? Do you understand how many calls a city like Phoenix runs a day? The least of their worries is covid.
@@chazman4461 oh I don’t know, maybe because masks do work, vaccine doesn’t really work, many break out cases. Maybe because 100 of thousands of people in the US have died from COVID. Having a COVID patient in a small area like an ambulance could be kind of scary. They failed to treat the woman properly she died and that are out fault.
This is clearly dereliction of their duty. My heart goes out to this man and his family!🙏
Hello Grandma
Hope the family can get through the loss of their loved one with the thought that she loved them all so very much and believe that her spirit is there with them. Remembering all the good times. My heartaches for the husband who had to watch his wife die right before his eyes. To those that refused her an ambulance, I wonder if they are ever put in the sane position? To the man who decided that taking everyone who requested an ambulance to the hospital would overload them, where does he get off making that decision? I know money won't bring this woman back, but they need to sue every person and business involved that refused her service. Saying prayers for her family. May this not happen to another family. The woman had a chance to live and it was taken away by someone's stupidity to refuse her services of an ambulance.
This is heartbreaking…….never ever deny people a ride to the hospital. Those firefighter/paramedics need more extensive training & also some heads should’ve been fired!
My grandfather died as well after they refused to see him @ ER during covid-19 he called 911- then passed away that weekend they turned him away. I’m so sorry for your pain and suffering with ur wife! What a beautiful 😍 lady💐 blessing for healing ❤️🩹 to all of you 💐
I'm so sorry for your loss sweetie .
So sorry about your grandfather passing 💔
My Uncle couldn't walk and was weak. He called an ambulance and was taken to the Regional One Health Hospital; the trauma center in Memphis TN. The nurse said nothing was wrong and had him send back home by ambulance. He still couldn't walk and the paramedic supervisor and her assistant arrived. The had the paramedics to take him BACK to the hospital and demanded that they take him. The Physician in Charge didn't know about the situation and he was accepted and later found out that he had COVID-19. My Uncle later found out that a family friend had caught COVID-19 while working in a hospital and wouldn't wear a mask.
So sorry
Thank you everyone and my condolences to everyone who have gone through the same prayer and healing ❤️🩹
What's not acknowledged in this story is that many times a person will hesitate to take an ambulance when needed because of the outrageous cost.
Only in America.
Well, all that medical equipment cost a metric ton of money, as well as keeping the ambulance maintained and staffed!! Just our cardiac monitors cost around 35K-40K EACH!!
@@bettysmith4527 < is posting in other threads, making personal attacks against other users based on no evidence.
I call into question ANYTHING she is saying here.
@@bettysmith4527
Don't *START* nothin
won't *BE* nothin...
ya dig?
@@abigails4088 I dig that you have really poor grammar and you should get of RUclips and try opening an English Book!
But that’s literally not the issue discussed 🤔 I don’t think this man was contemplating costs when his very first statement was requesting an ambulance. Try to stay on topic…
I’m not surprised. Sometimes you get an aggressive, egomaniacal , paramedic that thinks he’s an MD. These types of guys are extremely dangerous to the public. Paramedic boss interviewed is a liar, I hope more people sue these lazy jerks as it makes the hard working paramedics look bad.
I hope all the victims neglected by medical services are, at the very least, able to sue the asses off of the department. These situations are abhorrent and the officers involved should be charged with involuntary manslaughter