I had such a fun time transitioning from iPhone to canon. iPhone told me “storage full” all the time and it ruins my streaming. I so love the camera and it’s the best!!!! It’s so much fun vlogging now.
When I go to try to find my pc to connect to it my camera can’t find it both are connected to the same internet I called canon support they could not even figure it out
For the "wifi connection setup" type it in as "wi-fi connection setup" . It popped up for me, i was just typing it as "wifi connection setup" and it didnt show up. As for the camera option showing up to connect, close out of the " add device" and reopen your control panel, click add device and the camera option should pop up now if you had entered the correct password for you router. Hope this helps everyone!
These seems like the kind of convoluted methods we had to do things with Windows 95. I think Canon could do a better job than this in this day and age. Also Canon software is usually bloated. Not sure I want to install it just to be able to do this. Is there a 3rd party tool that would work?
I just pull out the SD card and plug it into my computer (if your computer doesn't have an SD card reader, you can buy an external one). Super quick and easy and save yourself the headache of this wireless transfer
My G7x doesnt want to connect to my wifi. When I enter a wrong password, it says its not correct (obviously), but when I do the right one, it doesnt connect at all. I know this is an old video and an 'outdated' model, but can someone help?
Hi! Our PowerShot support team will be glad to help you get your PowerShot G7 X Mark II connected. You can reach them Monday through Friday at 1-800-OK-CANON (1-800-652-2666). Hope to talk to you soon!
hello canon tube very difficult to follow this stepsince I do not leave some options on the website does not give me the download option for what I am looking for
Very helpful!! I was having issues connecting my new camera for the first time, and this video got me through it and am now transferring over photos and videos. If you follow each and every step, it went flawlessly. Thank you!
Not to worry! There are some additional resources on our Wireless Help page that may help you at Canon.us/mr5j If you're still having trouble with it after that, our support team is standing by to assist. You can reach them directly at Canon.us/ContactYT We hope this helps!
Repeat 2:23 in the video? That worked for me when my laptop and cam couldn't find each other today. I've also found that there are times when Firewall gives me problems with access points. The first time I tried to get it to set up, I found that there was a problem with Windows Media Streaming in the windows update. I followed a forum online and changed something in the coding around then restarted my laptop and wabam- it worked. I dug around for a while to find this link. I hope this helps. It is important that you follow each step carefully, it alters the OS. answers.microsoft.com/en-us/windows/forum/windows_vista-networking/windows-could-not-start-error-1068-the-dependency/7963d72a-5d73-44fe-8316-058c46235737
Where can I find the WPS Pin, when I want to add the camera device to my computer it is asking for that and I cant find it anywhere! I have tried every combination that is on the box of numbers!
Hi! If you're following the instructions shown in the video and you're not getting the same results, we recommend contacting our PowerShot support team for assistance. They're available weekdays at 1-800-OK-CANON (1-800-652-2666). We look forward to your call!
I'm having problems with connecting. I have followed each step correctly but the camera would display "Connection Failed" everytime I try to connect it to my PC.
Hi, Cedric! Our PowerShot support team will be happy to help you get your PowerShot G7 X Mark II connected. You can reach them Monday through Friday at 1-800-OK-CANON (1-800-652-2666). Hope to talk to you soon!
I have a question. and the camera when shoot...at the same time... works video output ? (I want to connect to an additional monitor or AV HDMA) really need Your answer)) thank you very much
So i followed all the directions so as soon as I try to connect my camera to my laptop it keeps on saying searching i do not know what the issue is as I have done with multiple times.
Hi! Thanks for carefully following the instructions shown in the video. We recommend calling our US-based support squad so that they can troubleshoot the situation and find a solution for you. Take a quick moment to register your PowerShot G7 X Mark II first at canon.us/account and you'll get our toll-free number there. Hope to talk to you soon!
Hi! For your PowerShot G7 X Mark II to communicate wirelessly with your computer, you'll need a router. Alternately, you can set up your camera to upload your photos to image.canon (formerly known as CANON iMAGE GATEWAY) and then download them from that site onto your computer. Your camera's manual has more information starting on page 141. Check it out at canon.us/3G6X8d4 Hope this helps!
Also, does this method cause the video quality to drop? Will the video quality drop when I use a cord when moving video files from Canon to Computer? What is the best method to preserve the quality of any Canon video(s) or pictures?
Hi! Since video clips usually have very large file sizes, your camera will create and send over a compressed version of the video that may slightly impact image quality. To get uncompressed full-quality clips from your camera to your computer, we recommend using a USB cable. Hope this helps!
Hi! If you're still having trouble getting your PowerShot G7 X Mark II to work with your laptop, our US-based support squad is standing by ready to help. Take a few seconds to register your camera first at canon.us/account and you'll get our toll-free number there. Hope to talk to you soon!
Will you guys ever update the MK2 so it can turn into a webcam like the other Canon cameras? Please, this would be very helpful to me and to a lot of the rest of your customers. Thank you!
Hi Anthony! Clicking on the Import Photos and Videos option will use Windows own method for importing photos and video from the camera rather than Canon CameraWindow. We hope this answers your question!
Hi, I have a question. I’m about to buy this camera. For the import model, are you still able to connect to the WiFi in the US? And if it breaks, can u still get it fixed in the US?
Hi Angela! The PowerShot G7 X Mark II should be the same outside the US, so it should connect to Wi-Fi networks in the US the same too. It may even still be repaired here in the US. However, the warranty is for the region/country from which it is purchased. We hope this information helps!
I need help, I do not know how to connect my Canon PowerShot G7 mark II to my HP laptop, I already downloaded the drivers but I can not see the images from the computer through the camera, I bought aHDMI cable and it did not work, I need someone to explain how to set the camera on the computer with or without cable necesito ayuda, no se como conectar mi canon powerShot G7 mark II a mi laptop HP , ya descargue los drivers pero no logro ver las imágenes desde la computadora a travez de la camara, compre un cable HDMI y tampoco funciono, necesito que alguien me explique a como configurar la camara en la computadora con o sin cable
Hi there! Your PowerShot G7 X Mark II can be connected to your laptop either using Wi-Fi or using a USB cable connected to the Digital Terminal that is just above the HDMI port. Once connected, you can use the Canon CameraWindow DC application you installed on your laptop to connect to the camera and download your images. If you're still unable to connect to the camera to download the images, our support team can help you with this. They can be reached directly at 1-800-OK-CANON (800-652-2666) weekdays between 10 AM and 10 PM ET. We hope this helps!
Hi, Serena! If you've followed the instructions shown in the video and you're running into a problem, our US-based PowerShot support squad will be glad to help you. Take a moment to register your PowerShot G7 X Mark II at canon.us/account and you'll get access to all of your support options including our toll-free number. Hope to help you soon!
Hi Branz! Our support team can help figure out why it isn't showing up so you can get it connected. Please reach out to them from Canon.us/ContactYT We look forward to hearing from you!
Hello there! If you've followed the directions shown in the video and are still unable to get connected, then we suggest talking to our friendly support camera team for one-on-one assistance. Take a moment to register your camera first at: canon.us/account and you'll gain access to all of your technical support options.
Hi, Lauré! The Canon CameraWindow software is designed primarily for transferring existing images and videos onto your computer. If you want to control the camera remotely, you can use the free Canon Camera Connect app to use your smartphone or tablet as a remote control and as a live viewfinder. Hope this helps!
Hi! Our US-based support squad will be glad to troubleshoot this issue with you to ensure that you're able to use your PowerShot G7 X Mark II wirelessly with no problems. Take a moment to register your camera first at canon.us/account and you'll get access to all of your support options including our toll-free number. Hope to talk to you soon!
Not to worry! Our support team can help with the search. Please reach out to them at 1-800-OK-CANON (800-652-2666) weekdays between 10 AM and 10 PM ET. We look forward to hearing from you!
Hi! We recommend talking to our PowerShot support team about potential solutions. Be sure to register your PowerShot G7 X Mark II first at canon.us/account to access all of your support options. You can also crowdsource a solution from your fellow Canon users and our team of experts at the Canon Community Forum. Sign up and post today at canon.us/forum Hope this helps!
I have successfully connected my camera to PC via wifi. The problem is after pc has been restarted the camera will not connect. I have to remove device from the PC then redo the step at 4.40 to get it to work again. Any solutions?
Hi Jason! Our team of experts will be happy to determine the proper solution. Please reach out to them directly at Canon.us/ContactYT We hope this helps!
The PowerShot G7 X Mark II will only record until the file size reaches 4 GB or the card is full. After this, you'll need to start a new movie recording.
Hi, Jorge! The free Canon Connect app turns your smartphone or tablet into a viewfinder and a remote control for your PowerShot G7 X Mark II. The app's available for both Android and iOS, so feel free to check it out. As for your computer, the camera's Wi-Fi function is specifically designed to download images and movies from your camera onto your computer without the need for a USB cable. Seeing a live picture or controlling the camera remotely is not possible on a computer via Wi-Fi. Hope this helps!
Hi, Yovany! You can connect your PowerShot G7 X Mark II to your computer using an A-to-micro B USB cable like Interface Cable IFC-600PCU. Check it out at canon.us/c9pn Hope this helps!
this is only helpful if you have a windows.... I've tried so many times to download but the instructions make no sense for a macro air. I have also downloaded the software 3 separate times and it refuses to work. should be pretty basic to connect your camera to computer I really don't know why it so hard. I just want to be able to upload photos and videos.... so frustrated. spent 600 on a camera that can't even do the basic things..
Hi! It sounds like you've been pretty thorough and we thank you for that. We recommend giving our US-based support squad a call so that they can troubleshoot the issue with you and find a solution. Just take a moment to register your camera first at canon.us/account to get access to all of your support options including our toll-free number. We look forward to your call!
and my wifi for some reason will not connect to my iPhone even though ive done it countless times before... before it would come up with connect to whatever the g7 wifi was for the camera and now its not coming up at all
@@MoreofAaliyah the service for this process has been abandoned by Canon. Just buy one of these www.amazon.com/Anker-Adapter-Reader-MacBook-Chromebook/dp/B07H4VQ4BZ/ref=mp_s_a_1_8?dchild=1&keywords=usb+c+adapter&qid=1595028717&sr=8-8
Ugh. Why is setting the password up such that the letters.immediately be come *s !!!! If a slight mistake was made you may not see it, and you have to START ALL OVER AGAIN.
Hello Yukta: If you are unable to connect, try creating a fresh new connection. You will want to reset the camera to its default settings by following the steps at this link: Canon.us/g39uw. Next follow the steps as indicated in the video. If you are still unable to connect to your computer, our camera support agents can assist you. You can reach them through the options here: Canon.us/b5mf2. We hope this helps you.
Hello. Check out our guide on saving images your computer at: Canon.us/nmwr If you're still having trouble finding your photos, our technical support team can help. You can reach them by email or phone at: Canon.us/SupportYT We're here to help!
Hi, Tim! You can connect your PowerShot G7 X Mark II to your computer with the optional Interface Cable IFC-600PCU. Check it out at canon.us/c9pn Hope this helps!
I am not able to connect. I have entered the correct wifi password and connected to my router. But when I go to add new device, my camera is not coming up. What am I doing wrong. Can someone please help? So much for effortless connection...
Hi Drew! Our camera support team is happy to provide one-on-one help with connecting your G7 X Mark II. You can reach them at 1-800-OK-CANON (1-800-652-2666) Monday - Friday 9:00 am to 9:00 pm ET. Saturday 9:00 am to 7:00 pm ET, excluding holidays.
Hi! We have some additional resources on our Wireless Help page you may find useful at Canon.us/mr5j If you're still having trouble connecting after that, our support team is happy to help. They can be reached directly at Canon.us/ContactYT We hope this helps!
my camera says start dedicated app on target device??? Why is my camera set up different than your tutorial Canon? This is the type of thing that makes you lose customers.
Hi Drew, I see you are connecting your PowerShot G7 X Mark II to a Windows computer. If you are having trouble, after carefully following the steps in the video, you may wish to contact one of our PowerShot support agents for one-on-one help. Agents can be reached at 1-800-OK-CANON (1-800-652-2666) Monday - Friday 9:00 am to 9:00 pm ET. Saturday 9:00 am to 7:00 pm ET, excluding holidays. We hope this is helpful.
Hi Ben! There are some additional resources on our Wireless Help page that may help you at Canon.us/mr5j If you're still having trouble with it after that, our support team is standing by to assist. You can reach them directly at Canon.us/ContactYT We hope this helps!
Hi! If you're running to problems carrying out the steps shown in the video, our US-based support squad will be happy to explain everything in plain English. Take a moment to register your PowerShot G7 X Mark II at canon.us/account and you'll get access to all of your support options including our toll-free number. Hope to talk to you soon!
Hi Pearl! It should work, but here at Canon USA, we only have information about operation here in the US. We recommend reaching out to our friends at Canon Australia for more specific information about operation in that region. They can be reached from their website at www.canon.com.au We hope this helps!
Hi, Alona! Our PowerShot support team will be happy to help you with any connectivity problems you may be running into. They're ready to support the PowerShot G7 X Mark II Monday through Friday at 1-800-OK-CANON (1-800-652-2666). Hope to talk to you soon!
Why must it be so convoluted? I want to use a cable to transfer my images - not use the much slower Wi-Fi. (Edit: Oh joy, I can transfer one image before the Wi-Fi crashes out and I have to reconnect all over again. I have approx 2k images from vacation to move to my desktop.)
Hi, Angela! The Wi-Fi connection with your PowerShot G7 X Mark II should be much more robust than what you're describing. If you've already followed the steps shown in this video, we recommend contacting our US-based tech support team and letting them troubleshoot the issue with you. You can reach them weekdays and Saturdays at 1-800-OK-CANON (1-800-652-2666). We look forward to your call!
Hi, Eva! If you've carefully followed the instructions shown in the video and you're not having any luck getting your PowerShot G7 X Mark II to work wirelessly with your computer, our US-based support squad will be happy to lend you their expertise. Take a moment to register your camera first at canon.us/account and you'll gain access to all of your support options including our toll-free number. Hope to talk to you soon!
Canon, it is long past time to update your Windows software. Microsoft has discontinued Silverlight and it is no longer acceptible for you to require its installation to support your Windows applications.
Hi! If you've followed the instructions shown in the video and you haven't had any luck, our PowerShot support team will be glad to help you. They're available Monday through Friday at 1-800-OK-CANON (1-800-652-2666). Hope to talk to you soon!
Hi, Jana! When you're prompted for your network password as shown at 3:39, you'll need to enter the password for your wireless network. This will be the same password you use to get other devices such as computers, smartphones, and tablets onto your network. Hope this helps!
Hi Abhi, Please check that you are entering the correct number. The serial number is usually printed in a gray box with black letters, on the data tag on the camera. The serial number should be 12-digits long and will contain no letters. You can also find the serial number on Canon U.S.A. warranty card that was provided with the camera. If you have correctly entered the serial number, and still get the error, please contact our camera support team. They can be reached at 1-800-OK-CANON (1-800-652-2666) Monday - Friday 9:00 am to 9:00 pm ET; excluding holidays. We hope this resolves the issue.
Hi! You'll find the serial number on the bottom of your camera. It should be a 12-digit number consisting only of numerals and no letters. Hope this helps!
Hi Olivia! This sounds like something our camera support agents can help you set up. You can reach them at 1-800-652-2666 Monday-Friday: 9:00 am to 9:00 pm ET, Saturday: 9:00 am to 7:00 pm ET, excluding holidays. We hope this information is useful.
Hello Kate: There are a few steps involved in setting up the wireless connection to your camera. If you have specific questions, you may want to contact our camera support agents for one-on-one help. For support, please register your product to under your Canon Account at the link: Canon.us/mcahy. Once you log into your account, click the [Service & Support] link and select the support method. We hope this is useful.
Why is this so confusing? There needs to be a simpler way of downloading your photos and videos. But this is ridiculous. You had a great concept but your software is not ready to be user friendly. Get your team to revamp this nightmare.
Hi, Yasmin! If you've got any questions or if you're encountering a problem when you try to get your PowerShot G7 X Mark II to talk to your Windows computer, our US-based PowerShot support squad will be glad to help you. Take a moment to register your camera first at canon.us/account and you'll get access to all of your support options including our toll-free number. Hope to help you soon!
Hi, Fern! If you're encountering problems getting your PowerShot G7 X Mark II to work wirelessly with your computer, our US-based support squad will be happy to help. Give us a call at 1-800-OK-CANON (1-800-652-2666) today. Hope to talk to you soon!
I had such a fun time transitioning from iPhone to canon. iPhone told me “storage full” all the time and it ruins my streaming. I so love the camera and it’s the best!!!! It’s so much fun vlogging now.
When I go to try to find my pc to connect to it my camera can’t find it both are connected to the same internet I called canon support they could not even figure it out
For the "wifi connection setup" type it in as "wi-fi connection setup" . It popped up for me, i was just typing it as "wifi connection setup" and it didnt show up. As for the camera option showing up to connect, close out of the " add device" and reopen your control panel, click add device and the camera option should pop up now if you had entered the correct password for you router. Hope this helps everyone!
Thank you so much
THANK YOU UR AWESOME :)
Thanks so much for this comment, couldn't understand why it wasn't there!
THXXXX
that really helped
These seems like the kind of convoluted methods we had to do things with Windows 95. I think Canon could do a better job than this in this day and age.
Also Canon software is usually bloated. Not sure I want to install it just to be able to do this. Is there a 3rd party tool that would work?
where can I view the videos that I have downloaded? I couldnt find it
I just pull out the SD card and plug it into my computer (if your computer doesn't have an SD card reader, you can buy an external one). Super quick and easy and save yourself the headache of this wireless transfer
Omg i feel so dumb right now, thank you so much!!
Any recommendations for SD card readers?
My G7x doesnt want to connect to my wifi. When I enter a wrong password, it says its not correct (obviously), but when I do the right one, it doesnt connect at all.
I know this is an old video and an 'outdated' model, but can someone help?
Hi! Our PowerShot support team will be glad to help you get your PowerShot G7 X Mark II connected. You can reach them Monday through Friday at 1-800-OK-CANON (1-800-652-2666).
Hope to talk to you soon!
Support website is very confusing, do I need to download anything Canon to send photos from G7X Mark II to Windows 11?
This is really confusing
really confusing!!!
Router problems (IP)
ruclips.net/video/ClpkmSK4yWw/видео.html&lc
The .dmg won't open on my computer (mac OS 12.4). Is there someone in Australia who could help me?
You'll want to contact Canon in your country or region for help. Get started at canon.us/globalsupport
hello canon tube very difficult to follow this stepsince I do not leave some options on the website does not give me the download option for what I am looking for
If you need additional help, contact support at 800-OK-CANON, Monday through Friday from 9 am to 9 pm (ET).
OMG, tried like for 3 hours to setup before finding this video. Easy steps!
Thanks this was helpful, although you missed the step where I had to run "wifi connection setup" application in order to connect to the computer.
How do you run the "wifi connection setup" please?
Thank you Canon. Nice cameras and nice tutorials. It work smoothly.
Very helpful!! I was having issues connecting my new camera for the first time, and this video got me through it and am now transferring over photos and videos. If you follow each and every step, it went flawlessly. Thank you!
2 glass of coffee wasted, still can't connect this thing..
Not to worry! There are some additional resources on our Wireless Help page that may help you at Canon.us/mr5j If you're still having trouble with it after that, our support team is standing by to assist. You can reach them directly at Canon.us/ContactYT We hope this helps!
same
Same
That's why it's "Canon : See? Impossible"
For some reason my camera won't connect to my computer
same here im crying
same here,,,, annoy
me too... how did you solve then?
Change your network setting from public network to home network and then try.
Repeat 2:23 in the video? That worked for me when my laptop and cam couldn't find each other today. I've also found that there are times when Firewall gives me problems with access points.
The first time I tried to get it to set up, I found that there was a problem with Windows Media Streaming in the windows update. I followed a forum online and changed something in the coding around then restarted my laptop and wabam- it worked. I dug around for a while to find this link. I hope this helps. It is important that you follow each step carefully, it alters the OS.
answers.microsoft.com/en-us/windows/forum/windows_vista-networking/windows-could-not-start-error-1068-the-dependency/7963d72a-5d73-44fe-8316-058c46235737
Where can I find the WPS Pin, when I want to add the camera device to my computer it is asking for that and I cant find it anywhere! I have tried every combination that is on the box of numbers!
Hi! If you're following the instructions shown in the video and you're not getting the same results, we recommend contacting our PowerShot support team for assistance. They're available weekdays at 1-800-OK-CANON (1-800-652-2666).
We look forward to your call!
I'm having problems with connecting. I have followed each step correctly but the camera would display "Connection Failed" everytime I try to connect it to my PC.
Hi, Cedric! Our PowerShot support team will be happy to help you get your PowerShot G7 X Mark II connected. You can reach them Monday through Friday at 1-800-OK-CANON (1-800-652-2666).
Hope to talk to you soon!
Nice vídeo helped me a lot since its my first time with such a good camera !
I have a question. and the camera when shoot...at the same time... works video output ? (I want to connect to an additional monitor or AV HDMA) really need Your answer)) thank you very much
what about usb cable,,, which cable? do you have any picture of it?
Hi, Moocen! Your PowerShot G7 X Mark II uses Interface Cable IFC-600PCU and you can order it at canon.us/c9pn
Hope this helps!
So i followed all the directions so as soon as I try to connect my camera to my laptop it keeps on saying searching i do not know what the issue is as I have done with multiple times.
Hi! Thanks for carefully following the instructions shown in the video. We recommend calling our US-based support squad so that they can troubleshoot the situation and find a solution for you. Take a quick moment to register your PowerShot G7 X Mark II first at canon.us/account and you'll get our toll-free number there.
Hope to talk to you soon!
wait what about we dont have a router around? but we got iphone connection like personal hot spot?
Hi! For your PowerShot G7 X Mark II to communicate wirelessly with your computer, you'll need a router. Alternately, you can set up your camera to upload your photos to image.canon (formerly known as CANON iMAGE GATEWAY) and then download them from that site onto your computer. Your camera's manual has more information starting on page 141. Check it out at canon.us/3G6X8d4
Hope this helps!
how about G7X Mark I ? can i use it for a webcam ?
Is it possible to use this camera as a wireless webcam?
Also, does this method cause the video quality to drop? Will the video quality drop when I use a cord when moving video files from Canon to Computer? What is the best method to preserve the quality of any Canon video(s) or pictures?
Hi! Since video clips usually have very large file sizes, your camera will create and send over a compressed version of the video that may slightly impact image quality. To get uncompressed full-quality clips from your camera to your computer, we recommend using a USB cable.
Hope this helps!
It worked! Easy to follow video thank you !!!
SHAY JENNER you used the wireless router?
4.32 it won't find my laptop what do i do? The camera just asks to search again
Hi! If you're still having trouble getting your PowerShot G7 X Mark II to work with your laptop, our US-based support squad is standing by ready to help. Take a few seconds to register your camera first at canon.us/account and you'll get our toll-free number there.
Hope to talk to you soon!
THANK YOU VERY MUCH FOR SHARING!!!
Thank you, God bless🙏🏽😊❤
no respose for the driver installation in windows 10, and i cannot remove it
wow thanks for your helps, its work dude
Why I cannot use g7x for webcam?
Hello! The PowerShot G7 X isn't compatible with the EOS Webcam Utility. Learn more at canon.us/livestream
Will you guys ever update the MK2 so it can turn into a webcam like the other Canon cameras? Please, this would be very helpful to me and to a lot of the rest of your customers. Thank you!
Definitely need this option!
4:59 if i click import photos and videos on my windows laptop, will the cannon camera app open with my vidoes?
Hi Anthony! Clicking on the Import Photos and Videos option will use Windows own method for importing photos and video from the camera rather than Canon CameraWindow. We hope this answers your question!
Hi, I have a question. I’m about to buy this camera. For the import model, are you still able to connect to the WiFi in the US? And if it breaks, can u still get it fixed in the US?
Hi Angela! The PowerShot G7 X Mark II should be the same outside the US, so it should connect to Wi-Fi networks in the US the same too. It may even still be repaired here in the US. However, the warranty is for the region/country from which it is purchased. We hope this information helps!
Click add device again for canon to pop under add device
I need help, I do not know how to connect my Canon PowerShot G7 mark II to my HP laptop, I already downloaded the drivers but I can not see the images from the computer through the camera, I bought aHDMI cable and it did not work, I need someone to explain how to set the camera on the computer with or without cable
necesito ayuda, no se como conectar mi canon powerShot G7 mark II a mi laptop HP , ya descargue los drivers pero no logro ver las imágenes desde la computadora a travez de la camara, compre un cable HDMI y tampoco funciono, necesito que alguien me explique a como configurar la camara en la computadora con o sin cable
Hi there! Your PowerShot G7 X Mark II can be connected to your laptop either using Wi-Fi or using a USB cable connected to the Digital Terminal that is just above the HDMI port. Once connected, you can use the Canon CameraWindow DC application you installed on your laptop to connect to the camera and download your images.
If you're still unable to connect to the camera to download the images, our support team can help you with this. They can be reached directly at 1-800-OK-CANON (800-652-2666) weekdays between 10 AM and 10 PM ET. We hope this helps!
4:55 this screen is not appearing.
same here
No access points found is the error message I get. Can’t seem to get past this
Hi, Serena! If you've followed the instructions shown in the video and you're running into a problem, our US-based PowerShot support squad will be glad to help you. Take a moment to register your PowerShot G7 X Mark II at canon.us/account and you'll get access to all of your support options including our toll-free number.
Hope to help you soon!
I can’t call the number it won’t let me I live in the U.K. couldn’t get through to customer support.
I got all the way up to add a device and my camera never came up. So annoying
Hi Branz! Our support team can help figure out why it isn't showing up so you can get it connected. Please reach out to them from Canon.us/ContactYT We look forward to hearing from you!
My camera is stuck on "searching" and moves onto the selection screen!
Hello there! If you've followed the directions shown in the video and are still unable to get connected, then we suggest talking to our friendly support camera team for one-on-one assistance. Take a moment to register your camera first at: canon.us/account and you'll gain access to all of your technical support options.
Would we be able to view live, to be able to record and have the computer as our viewfinder?
Hi, Lauré! The Canon CameraWindow software is designed primarily for transferring existing images and videos onto your computer. If you want to control the camera remotely, you can use the free Canon Camera Connect app to use your smartphone or tablet as a remote control and as a live viewfinder.
Hope this helps!
2.31 mine says failed what do I do ? The reason it says on the drop down that media streaming. I wasnt streaming anything. HELP WHAT DO i Do
Hi! Our US-based support squad will be glad to troubleshoot this issue with you to ensure that you're able to use your PowerShot G7 X Mark II wirelessly with no problems. Take a moment to register your camera first at canon.us/account and you'll get access to all of your support options including our toll-free number.
Hope to talk to you soon!
my camera cant find my laptop :(
Not to worry! Our support team can help with the search. Please reach out to them at 1-800-OK-CANON (800-652-2666) weekdays between 10 AM and 10 PM ET. We look forward to hearing from you!
does this camera work with chromebook os
Hi! We recommend talking to our PowerShot support team about potential solutions. Be sure to register your PowerShot G7 X Mark II first at canon.us/account to access all of your support options. You can also crowdsource a solution from your fellow Canon users and our team of experts at the Canon Community Forum. Sign up and post today at canon.us/forum
Hope this helps!
I have successfully connected my camera to PC via wifi. The problem is after pc has been restarted the camera will not connect. I have to remove device from the PC then redo the step at 4.40 to get it to work again. Any solutions?
Hi Jason! Our team of experts will be happy to determine the proper solution. Please reach out to them directly at Canon.us/ContactYT We hope this helps!
Is ther a way to record a video for more than an hour without the camera turning off?
The PowerShot G7 X Mark II will only record until the file size reaches 4 GB or the card is full. After this, you'll need to start a new movie recording.
I want to see from my computer what see my camera..
please.....
Hi, Jorge! The free Canon Connect app turns your smartphone or tablet into a viewfinder and a remote control for your PowerShot G7 X Mark II. The app's available for both Android and iOS, so feel free to check it out. As for your computer, the camera's Wi-Fi function is specifically designed to download images and movies from your camera onto your computer without the need for a USB cable. Seeing a live picture or controlling the camera remotely is not possible on a computer via Wi-Fi.
Hope this helps!
Is their any way you can connect it by usb
Hi, Yovany! You can connect your PowerShot G7 X Mark II to your computer using an A-to-micro B USB cable like Interface Cable IFC-600PCU. Check it out at canon.us/c9pn
Hope this helps!
Can i use the Canon PowerShot G7xMark II as a Webcam?
Hi there. The PowerShot G7 X Mark II isn't capable of functioning as a webcam. We hope this helps!
Can I use my computer as a monitor for the G7x Mark ii?
Hi Elif! The feature you are referring to, Remote Live View Shooting, is not possible with the PowerShot G7 X Mark II. We hope this helps!
this is only helpful if you have a windows.... I've tried so many times to download but the instructions make no sense for a macro air. I have also downloaded the software 3 separate times and it refuses to work. should be pretty basic to connect your camera to computer I really don't know why it so hard. I just want to be able to upload photos and videos.... so frustrated. spent 600 on a camera that can't even do the basic things..
Hi! It sounds like you've been pretty thorough and we thank you for that. We recommend giving our US-based support squad a call so that they can troubleshoot the issue with you and find a solution. Just take a moment to register your camera first at canon.us/account to get access to all of your support options including our toll-free number.
We look forward to your call!
I also realized I bought a European camera and I live in the us so now I am having trouble registering the camera to the website
and my wifi for some reason will not connect to my iPhone even though ive done it countless times before... before it would come up with connect to whatever the g7 wifi was for the camera and now its not coming up at all
Just put the SD in your computer...
Seems the way to go...
new mac cant do that
@@MoreofAaliyah the service for this process has been abandoned by Canon. Just buy one of these www.amazon.com/Anker-Adapter-Reader-MacBook-Chromebook/dp/B07H4VQ4BZ/ref=mp_s_a_1_8?dchild=1&keywords=usb+c+adapter&qid=1595028717&sr=8-8
Will videos transfer using this method as well as images?
Hi! The method described in this video works for both still images and videos. Hope this helps!
i tried for almost 10 times and finally successful
Very helpful thanks
I REALLY need a printed "how to connect my G7xII to a computer wirelessly. The video is fine, but way too fast
Ugh. Why is setting the password up such that the letters.immediately be come *s !!!! If a slight mistake was made you may not see it, and you have to START ALL OVER AGAIN.
I have g7x mark iii and I'm having trouble to connect this to my laptop.
Hello Yukta:
If you are unable to connect, try creating a fresh new connection. You will want to reset the camera to its default settings by following the steps at this link: Canon.us/g39uw. Next follow the steps as indicated in the video. If you are still unable to connect to your computer, our camera support agents can assist you. You can reach them through the options here: Canon.us/b5mf2.
We hope this helps you.
after all,where do I find the photos that I have imported?
Hello. Check out our guide on saving images your computer at: Canon.us/nmwr If you're still having trouble finding your photos, our technical support team can help. You can reach them by email or phone at: Canon.us/SupportYT We're here to help!
Why can't I just plug a USB cable in like a NORMAL camera?
Hi, Tim! You can connect your PowerShot G7 X Mark II to your computer with the optional Interface Cable IFC-600PCU. Check it out at canon.us/c9pn
Hope this helps!
Was soo helpful-) thnkx
hey do u have a insta or some so u can help me
I like touch screen cameras without the buttons on the side
thank you for helpful guidance, I did, yayyyyyyyyy
I am not able to connect. I have entered the correct wifi password and connected to my router. But when I go to add new device, my camera is not coming up. What am I doing wrong. Can someone please help? So much for effortless connection...
Hi Drew!
Our camera support team is happy to provide one-on-one help with connecting your G7 X Mark II. You can reach them at 1-800-OK-CANON (1-800-652-2666) Monday - Friday 9:00 am to 9:00 pm ET. Saturday 9:00 am to 7:00 pm ET, excluding holidays.
@@CanonUSASupport wow cant believe you got back to me. Thank you so much. Hopefully itll be a breeze once i cantact the 1v1 support
What if i don't have the wifi connection setup thing?
Hi! We have some additional resources on our Wireless Help page you may find useful at Canon.us/mr5j If you're still having trouble connecting after that, our support team is happy to help. They can be reached directly at Canon.us/ContactYT We hope this helps!
thanks worked perfect
Can I use it like a webcam?
Hi! The PowerShot G7 X Mark II is not designed to be used as a webcam. Hope that helps!
my camera says start dedicated app on target device??? Why is my camera set up different than your tutorial Canon? This is the type of thing that makes you lose customers.
Hi Drew,
I see you are connecting your PowerShot G7 X Mark II to a Windows computer. If you are having trouble, after carefully following the steps in the video, you may wish to contact one of our PowerShot support agents for one-on-one help. Agents can be reached at 1-800-OK-CANON (1-800-652-2666) Monday - Friday 9:00 am to 9:00 pm ET. Saturday 9:00 am to 7:00 pm ET, excluding holidays.
We hope this is helpful.
i have no recommended downloads
same
Thank you
Steps do not work with Windows 10. I think I might have to return this camera
Hi Ben! There are some additional resources on our Wireless Help page that may help you at Canon.us/mr5j If you're still having trouble with it after that, our support team is standing by to assist. You can reach them directly at Canon.us/ContactYT We hope this helps!
How about telling us how to find our serial number?
Hi, Tim! You'll find your camera's serial number on the bottom of the unit. It should consist of numerals only.
Glad we could help!
Why is it that the brands themselves are actually the ones giving the most confusing tutorial for their products? lol
Hi! If you're running to problems carrying out the steps shown in the video, our US-based support squad will be happy to explain everything in plain English. Take a moment to register your PowerShot G7 X Mark II at canon.us/account and you'll get access to all of your support options including our toll-free number.
Hope to talk to you soon!
True! Just got my canon. And am having a hard tike connecting it to all my devices. Spent many hours with no result. Making me crazy
What if you live in Australia? Will it still work?
Hi Pearl! It should work, but here at Canon USA, we only have information about operation here in the US. We recommend reaching out to our friends at Canon Australia for more specific information about operation in that region. They can be reached from their website at www.canon.com.au We hope this helps!
thank you so much
not working at 2023. each programs like from 2000
Hi, Alona! Our PowerShot support team will be happy to help you with any connectivity problems you may be running into. They're ready to support the PowerShot G7 X Mark II Monday through Friday at 1-800-OK-CANON (1-800-652-2666).
Hope to talk to you soon!
Why must it be so convoluted? I want to use a cable to transfer my images - not use the much slower Wi-Fi. (Edit: Oh joy, I can transfer one image before the Wi-Fi crashes out and I have to reconnect all over again. I have approx 2k images from vacation to move to my desktop.)
Hi, Angela! The Wi-Fi connection with your PowerShot G7 X Mark II should be much more robust than what you're describing. If you've already followed the steps shown in this video, we recommend contacting our US-based tech support team and letting them troubleshoot the issue with you. You can reach them weekdays and Saturdays at 1-800-OK-CANON (1-800-652-2666).
We look forward to your call!
how can i use this as a webcam
Hi! The PowerShot G7 X Mark II isn't able to function as a webcam. We hope this answers your question!
UHG.....Thanks for the help i just wish it didnt turn off.
thanks
Why it's not working for me 😭😭😭
Hi, Eva! If you've carefully followed the instructions shown in the video and you're not having any luck getting your PowerShot G7 X Mark II to work wirelessly with your computer, our US-based support squad will be happy to lend you their expertise. Take a moment to register your camera first at canon.us/account and you'll gain access to all of your support options including our toll-free number.
Hope to talk to you soon!
MAKE SURE TO ENABLE WIFI CONNECTION SETUP
How do you do that, please?
Canon, it is long past time to update your Windows software. Microsoft has discontinued Silverlight and it is no longer acceptible for you to require its installation to support your Windows applications.
I can’t get this to work and it’s driving me insaneeeeee. So annoying
Hi! If you've followed the instructions shown in the video and you haven't had any luck, our PowerShot support team will be glad to help you. They're available Monday through Friday at 1-800-OK-CANON (1-800-652-2666).
Hope to talk to you soon!
why does this program look so ancient???
Can canon g7x mark ii as an web cam? 😁
Hi! The Powershot G7 X Mark II is not designed to be used as a webcam. Hope this helps!
What is The network password ???
Hi, Jana! When you're prompted for your network password as shown at 3:39, you'll need to enter the password for your wireless network. This will be the same password you use to get other devices such as computers, smartphones, and tablets onto your network.
Hope this helps!
I have followed the instructions for five times. It does not work.
Not to worry! Our support team can help you get it connected. Please reach out to them from Canon.us/ContactYT We look forward to hearing from you!
Showing error when enter serial number 😭
Hi Abhi,
Please check that you are entering the correct number. The serial number is usually printed in a gray box with black letters, on the data tag on the camera. The serial number should be 12-digits long and will contain no letters. You can also find the serial number on Canon U.S.A. warranty card that was provided with the camera. If you have correctly entered the serial number, and still get the error, please contact our camera support team. They can be reached at 1-800-OK-CANON (1-800-652-2666) Monday - Friday 9:00 am to 9:00 pm ET; excluding holidays.
We hope this resolves the issue.
I can't connect the camera to my hp printer 4518..
i threw my box away where can i find my serial number?smh
Hi! You'll find the serial number on the bottom of your camera. It should be a 12-digit number consisting only of numerals and no letters.
Hope this helps!
Needing to look for the serial number was absolutely dumb. Not worth my time to experiment with this nonsense.
Where do I find this stupid serial number?
Hi Laura! The serial number is located on the reverse-side of the LCD. We hope this helps!
Laura Sardinha 😂😂
Going on 2 hours now trying to connect my camera to my MacBook. I would rather return my camera at this point omg
Hi Olivia!
This sounds like something our camera support agents can help you set up. You can reach them at 1-800-652-2666 Monday-Friday: 9:00 am to 9:00 pm ET, Saturday: 9:00 am to 7:00 pm ET, excluding holidays.
We hope this information is useful.
This is not effortless....
Hello Kate:
There are a few steps involved in setting up the wireless connection to your camera. If you have specific questions, you may want to contact our camera support agents for one-on-one help. For support, please register your product to under your Canon Account at the link: Canon.us/mcahy. Once you log into your account, click the [Service & Support] link and select the support method.
We hope this is useful.
Why is this so confusing? There needs to be a simpler way of downloading your photos and videos. But this is ridiculous. You had a great concept but your software is not ready to be user friendly. Get your team to revamp this nightmare.
Hi, Yasmin! If you've got any questions or if you're encountering a problem when you try to get your PowerShot G7 X Mark II to talk to your Windows computer, our US-based PowerShot support squad will be glad to help you. Take a moment to register your camera first at canon.us/account and you'll get access to all of your support options including our toll-free number.
Hope to help you soon!
Wow. This is just rubbish. 'easier'? NO! Going in circles with this. What's wrong with just a USB port?!
Hi, Fern! If you're encountering problems getting your PowerShot G7 X Mark II to work wirelessly with your computer, our US-based support squad will be happy to help. Give us a call at 1-800-OK-CANON (1-800-652-2666) today.
Hope to talk to you soon!
@@CanonUSASupport Thank you!