Thank you Steve! We spent over an hour on the phone with Toyota and they were unable to help us. After watching your video it literally took us seconds to set up the second profile.
@Steve. Great video! After trying a ton of things I’ve been unsuccessful on adding a second profile. I thought after watching your video I had it. Sadly no. I’ve followed your steps like you and Jimmy up to the point that it sends a code to Jimmies phone. Unfortunately we don’t see Jimmies phone so I don’t know if what’s happening on my second phone is the same. What I do is it displays a code with an OK button, like yours, and sends the code to the new phone with a button that says PAIR. I tap PAIR on the phone and OK on the display and this is where yours and my experience differ and it’s the fail point for me. Yours goes to the Set as Primary User screen to which you say NO. Mine goes directly to the Use CarPlay screen and doesn’t offer the critical Set as Primary Driver screen that leads to searching for a detected profile and finds Jimmy. Mine just adds the device but not profile even when I try search for it. Any chance you can help with what it takes to get the Set as Primary Driver screen on the display? UPDATE: I finally was able to create and save a second profile. The trick for me, which wasn’t provided in the video is that the second person needs to have their own Toyota account with their email, phone and password. Then log into the app with those credentials and don’t add a vehicle. The personal profile in the app will have the second persons profile info. Then after adding the device…I still didn’t get the Set as Primary Device screen, but after it was added and I searched for detected profiles it found hers. YEAH! From there it was the pin creation process which is launched by tapping the detected profile. Once a pin was set in the app and you tapped the detected profile, you enter the pin and voila in now asks if you want to save it. Say yes and you now have a second saved profile.
Does the 2nd Bluetooth device have the Toyota app on that phone with a DIFFERENT account logged in? If you're sharing a Toyota app account, you can't have a 2nd profile. The most confusing part of all of this is realizing that there are three different types of connections one can have with the vehicle. There's the Toyota app account, a profile, and a Bluetooth device. If you're sharing the app account, you can have multiple Bluetooth devices connected but there will only be one profile. If each person has their own Toyota app account, you can have multiple profiels loaded into the car but only one of you has the remote start and location features. Does that make sense? If it doesn't, send me an e-mail at steveclifford@sheehy.com and I'll give you my phone number and I'll see if I can walk you through it.
Thanks for the reply. My update to my original post stated I figured it out. It was about having two separate accounts on the two devices. Once I set that up I could add a second profile.
@@tommason8104thank you! I was having the same issue with our new 24 Grand Highlander and so happy to come across your comment, the video got us part of the way but had to do the second part as you laid out and we would never have figured this out without it!
Thank you for your multitude of videos, they helped me navigate the functions of my 24 C-HR. The profile part of the software is really very poor (there are other parts, but today I'm ranting about this). Wonder if Toyota listen to complaints. Toyota UK simply record them as they are "only a subsidiary"
I've spoken to the people in England that work on this and they are well aware of the issues that I have tried to address. Not sure it helped but at least they are aware.
Thanks Steve for the info. I have a 2024 Land Cruiser. Front Cross Traffic Alert and Rear Seat Reminder (beeping 5 times when locking doors from outside) keep turning back on even though I've turned them off. Is this do to a Profile or My Setting issue or is it defaulting back on because of Toyota makes it do it for "safety" reasons?
Excellent work Steve. Question, in the Info and security settings there is a lock option. If the lock is turned off will the head unit allow the two users with profiles to toggle between the said profiles without being prompted to put in the PIN #? Would love to hear your feedback.
PAIN IN THE BUTT! Very confusing array of email, passwords and PIN #s, but I finally got it to work……sharing the same app account did NOT work…..so I guess I’m satisfied that my wife has account and now seperate profile and the her phone now comes up when the car starts…….very clunky and should not be so difficult……
Thank you so much for this. One thing that I cannot determine with 100% certainty is whether the car (2024 Tundra in my case) should automatically detect (and switch) the profile based on whose phone (primary / secondary user) connects to the system first. Right now it does not appear to be the case; on startup the profile that is recalled is the last one that was active. To switch profiles, I have to access the Settings page, choose the desired profile, enter PIN and switch to the (current) user (if it is not the last one who used the car). I thought the manual said something about automatic detection...
You can reset your PIN in your app. Hit the little icon in the top right of the screen to get your profile info. Then hit the “account settings” button. Then hit “security settings” and you’ll see “reset PIN”
Thanks for your videos. What pin number are you speaking of for an additional user? I used mine that was created at the dealer, should my wife create her own pin number and how?
For a 2nd user who isn't sharing your account login, she just needs the Toyota app on her phone. As long as she has the app open the first time she pairs her, phone, the car should prompt her to create a PIN. If not, she can go to the security settings in the app and set a PIN. I made another video showing a couple of glitches and work-throughs ruclips.net/video/xRD7vWP7AuU/видео.html
Steve, I spent an hour on the phone with Toyota support and 30 minutes getting blank stares from my dealer. I have tried on profile for 2 people but that limits radio presets to one set. I next tried 2 profiles but only the primary has access to connect subscriptions like Remote Connect. We are a 2 Toyota family and ideally I’d like to seamlessly swap cars by just changing profile upon entry ( with Profile ID ) and each person have connect services regardless of vehicle. Is this possible? If so, I would appreciate any feedback / suggestions
@@jonmichael3959 Yes and no. You should be able to have both profiles recognized but understand that the profile only sets things like radio stations, dash preferences and seat positions. If you’re talking about the remote features like finding the car and remotely starting it, no, you can’t do that with multiple app accounts. There is a way to share the account so you both have the remote features on your phone but then you give up the unique profile settings
Thanks. The problem with one account ( I guess as I have not tested yet with second car due in 2 weeks ) is if I change multimedia settings in one car ( normally driver 1 ) it would change settings in second car ( normally driver 2 )? Or do changes to multimedia only impact primary driver ( normally car 1 / driver 1 ) ? Thanks for your input
Steve, I thought the multi media system would automatically recognize the profile based on that users phone and not have to select and enter a pin everytime, to switch to the other profile.
I was under the same exact impression after reading the manual. Right now, it does not seem to work like that and the car always loads the last used profile. To switch, you have to go to Settings, and manually switch to the desired profile, and enter PIN as part of the process. Not sure we could skip the PIN entering but at least I wish on startup the new profile (if detected based on the user's phone connection) would load up and prompt for the PIN.
@@pinecone76 I was expecting the same. And issues that could arise if e.g. me and my wife are both in the car with our smartphones, the primary driver profile would be loaded by default. It was my expected behaviour...
My question is it even worth it to setup the Toyota app if you’ll have to pay for the service after the trial period? All I would be interested in is the remote start and keyless use of the vehicle, but I’m not going to pay for it after the trial.
It is worth it for two reasons. First, you get a 10 year trial to "Safety Connect" which is 24 hour roadside assistance, stolen vehicle assistance and airbag notification (notified rescue if the airbags deploy). The other reason is that the remote start still works on your key fob after the trial ends as long as you never declined the data services. I have a video on how that works.
If the second person doesn't have a profile, they can still add their device. Everything will work the same but they will not have personalized radio presets or seat settings.
I have 2024 TRD sport Tacoma and love it. One problem, sometimes when i get in truck, often really it doesn’t connect my phone to CarPlay. I have to go into settings and tell it to connect my phone to CarPlay. My wife’s Mazda CX-90 connects automatically every time. What gives?
Trying to do this on a solterra and everything is pretty much the same but the profile never shows up in the last step when I hit refresh, it just times out and shows nothing. Other phone is added with carplay enabled. Do you have to have a digital key set up? Or use a different key? Or have the primary driver phone be connected? Just saw another response, the person whose phone is bluetooth connected has their own subaru account logged in.
When you say "his PIN" do you mean the PIN he uses to unlock his iPhone? Or a PIN for the Toyota App or what? This is very helpful--been pulling my hair out trying to get my wife's profile as secondary driver. Thanks!
Can you switch who the primary driver is? I haven’t been able to figure it out. At the time I bought the car I couldn’t get my phone to connect so we used my wife’s phone. But now I have to actively switch to my profile every time I get in the car. It’s not the biggest deal but since I do the majority of the driving in the family I’d love to make my phone the primary.
Hi Steven. I have a 2023 tundra sr. I have this weird issue with the 8 inch infotainment system. It has a 2 second lag to it. Everything that goes through it has this lag. System says no updates. Ive tried different phones chords settings. I dont get it. It doesn’t make sense. Have you heard of this at all? What lags??.. Spotify RUclips instagram Facebook Lol. Kids cant watch a movie because the sound is 2 seconds later. Me being a musician..its very frustrating Mike
I think this is fixable. I just did a new video on it. The short answer is, turn off the CarPlay or Android Auto and connect it as a media device. I show how to do it here: ruclips.net/video/jy-nVUOK_g8/видео.html
@@mikeavento8066 that is awesome! Thanks for the feedback. I’m less than 90 subscribers away from monetizing this channel so the support is appreciated
Hi Steve, successfully added a 2nd profile to a RAV4, but the name of the profile is blank even though it is in the Toyota App. Happened multiple times. Any suggestions?
My wife and I have a 2024 Toyota Rav. Now that her name shows up on the car's screen as the second driver, will she be prompted on the Toyota app to put in the VIN number? As the primary driver, I was able to put it in on my app, but she hasn't been able to. I hope my question is clear.
She will not be prompted to enter the VIN. If her name is showing on the screen, that means she has her own account and her own profile. When she activates her profile, she'll be prompted to input her PIN and she will have her own radio presets and dashboard customizations. She will not have access to the remote features on her app however. It sounds like you have it set up as Toyota intended it.
Hi. Can you change the spelling of the name of the primary driver? I changed it on my Apple iPhone but it doesn’t change it on my RAV4 2023 welcome screen when I start the car. However under Bluetooth devices it’s changed. Please help.
I'm not sure I understand your question. The "profile" just means you have your preferred radio presets and sometimes, other vehicle specific settings that are associated with your phone. Just have the Toyota app on your phone and pair that phone and you'll get prompted to set up your PIN. If you want me to walk you through this, send me an e-mail at steveclifford@sheehy.com and I'll provide my phone number and see if I can't trouble shoot this with you.
My husband is signed into the vehicle. I have never set up a profile nor set up a PIN to then put a profile into car to have my own settings. We have no problem with his but for me to set up a profile do I make my own email and password account on Toyota app to then get profile and set up PIN?
@@cherylburnham6660 yes. Sorry. I guess I should have been clear on that. You need your own account through the Toyota app. With that, you’ll be prompted to set up a PIN when you connect by Bluetooth. The app is critical to a distinct profile
Help! I can’t get my wife’s phone set up as a 2nd profile. She has her own Toyota account and PIN. I’m set up as the primary, no problem there. I have her phone with me in my 2023 Tundra with a successful Bluetooth connection.. Truck is ON and doors are closed. When I Refresh Detected profiles I get the spinning arrow but nothing after that. Do I need to go to the dealer? If so, any watch outs so my wallet doesn’t get vacuumed clean? Your videos are great by the way.
Getting that second profile up for the first time is glitchy. You probably already did this, but make sure her phone has the Toyota app open and on the front screen the first time you do this. Once it detects her, you should be good. If you’ve already done that, a trip to the dealer is in order but it shouldn’t cost anything. If the service advisor gives you any problem, ask for the service director and tell him you want his shop supervisor to do a “DPR” or dealer product report. This is a report that is done when things just don’t work right and is directed to the engineers at Toyota. We’re supposed to do at least one of these a month so the dealer should be glad to do it once you get to the right people.
Thanks@@TrainerSteveClifford . The dealer was able to help but we had to add the profile manually. I had tried that a couple days ago by signing in with my Toyota credentials. The trick he told me was to use my wife’s Toyota app credentials and that did the trick. Any ideas for how to get the seat, side mirrors and steering wheel to adjust for each profile? I tried (per directions in the manual) holding the L1 memory button at the same time as the door lock button with only my fob in the truck and no go. Each profile has a fob linked to it. I know (think?) the fobs are linked properly because I can check that my fob unlocks all doors and my wife’s only unlocks the drive door.
Does not work if CarPlay is connected. I can't find that update button under the main profile. Although I live in Finland in Europe, it seems to be the same device.
What permissions does the Toyota app need, in order for the profile to be shared with the multimedia system? (This may be an Android thing: options I can allow or disallow are Location, Microphone, Nearby Devices, Phone, Camera, and Files & Media.)
I've read through these comments which have been helpful, but we still can't add my husband in a way that permits him to use Google Maps on Apple CarPlay. Is that not possible? He has the Toyota App with a username and password. And he has a pin number, which, by the way, is hard to do.But we can't add the car through the VIN to his toyota app and we can't run Apple Carplay. ALSO, when he connects and drives the car, and then I use the car next, it doesn't automatically change back to me nor does the app ask me if I want to connect. But if I connect I don't always get Apple CarPlay. AND, why does the Toyota App ask me if I want to connect every time I enter the car. Can I stop that? Thanks Steven for additional help.
CarPlay use actually doesn't have anything to do with a profile, VIN or app account. You can simply add his "device" in the Bluetooth menu and toggle on the CarPlay. If you already paired his phone but it doesn't show the CarPlay option, go to his phone and hit the little blue "I" button. There will be a button there to turn on CarPlay. You do need to have Siri active as well which is in another setting on your phone but I think when you turn on CarPlay that it takes you to that.
You shouldn’t. I ran into this one other time and the customer just bypassed it because she didn’t know her PIN. I had her reset it and now it stopped asking
Yes. The only thing she will lack are her own radio presets. She also can’t use a phone to remote start but can still use the fob for that. Profiles are not a huge deal. Pair her phone, enable CarPlay and she’s all set
@@who-v well… The radio works! Lol. The navigation though is cloud based and after the first year, not free. If you, in the app, renew it, that will work but try to get her to pair a smart phone before that!
I do not want to use the Toyota app can I connect 2 people to Bluetooth without using the Toyota app people would be using the Bluetooth at separate times
I would like to give my second key fob to my wife and then have the car connect automatically to her phone for CarPlay. WITHOUT her having to install the Toyota app. Is this possible?
coming from using a Tesla user interface and mobile app, it is absolutely shocking how god awful Toyota's handling of all of this is. Seriously their developers, or more likely some contracted external company, should be fired and replaced immediately. 1/10, would not recommend.
I completely agree! How is it so bad? My friend with her Kia got out her phone, checked the car was locked and turned on the heated seats. My app can't even tell what percent the battery is at reliably 😮😂
I had to do a system reset because QRCode would not come up after renewing my Remote Connect. Had to visit this video again as a result because this is a freaking disaster. 1/10 Toyota
Yeah, this is still very confusing and I have had no success. The dealer I bought the car from doesn't know how it works and so only tells me "You can't do that" when I ask for help in getting my linked as the secondary driver. This is the first new car I've purchased in over 17 years, but I've worked with a lot of different types of software/ cellular network devices in other industries, and I am virtually certain that something like this does not need to be this complicated. It is really a shame because everything else about the car is great.
@@TrainerSteveClifford Trying to add a profile, so that when she gets in and starts the car, it remembers her settings (including seat, steering wheel, and mirrors). She's not interested in the remote features. I just spent some time getting her a separate toyota app login (the dealer had us log into the same account on our two different phones). We got her profile added (this is a 2024 Land Cruiser), got her face recognized, and thought we linked her key. When she gets in and starts the car, the infotainment screen shows that it recognizes her profile, but the seat/mirrors/steering wheel remain where I had set them (I'm making sure my key and cellphone are left in the house when she gets in the car). Because the dealer told me I could "send her the digital key," I tried that a day or so ago and that seems to have caused some issue as well. Now, when either my phone and toyota app are open, or hers, the app has a button for "connect digital key to vehicle." I try to do it with my phone in the car, and it just sits there in the "connecting digital key" screen. Any help you can provide is much appreciated!
I tried this with my wifes Iphone and after 30 minutes it failed. I probably will have to go back to the dealer which I hate doing. Way too complicated.
If you haven't set a PIN, go into the app and click the account icon (upper right corner). Click "account". Click "security settings" and then "reset PIN". You'll need to have a PIN in order to switch between profiles.
Thank you Steve! We spent over an hour on the phone with Toyota and they were unable to help us. After watching your video it literally took us seconds to set up the second profile.
Thanks Steve that helps a lot. I was told my wife would log onto my app but I could never create her profile. Great information...
Just bought a Rav4 last week and your video was very helpful. Thank you.
So glad I found your channel! Thank you for all the help.
Thank you Steve! This was very helpful!
@Steve. Great video! After trying a ton of things I’ve been unsuccessful on adding a second profile. I thought after watching your video I had it. Sadly no. I’ve followed your steps like you and Jimmy up to the point that it sends a code to Jimmies phone. Unfortunately we don’t see Jimmies phone so I don’t know if what’s happening on my second phone is the same. What I do is it displays a code with an OK button, like yours, and sends the code to the new phone with a button that says PAIR. I tap PAIR on the phone and OK on the display and this is where yours and my experience differ and it’s the fail point for me. Yours goes to the Set as Primary User screen to which you say NO. Mine goes directly to the Use CarPlay screen and doesn’t offer the critical Set as Primary Driver screen that leads to searching for a detected profile and finds Jimmy. Mine just adds the device but not profile even when I try search for it.
Any chance you can help with what it takes to get the Set as Primary Driver screen on the display?
UPDATE: I finally was able to create and save a second profile. The trick for me, which wasn’t provided in the video is that the second person needs to have their own Toyota account with their email, phone and password. Then log into the app with those credentials and don’t add a vehicle. The personal profile in the app will have the second persons profile info. Then after adding the device…I still didn’t get the Set as Primary Device screen, but after it was added and I searched for detected profiles it found hers. YEAH! From there it was the pin creation process which is launched by tapping the detected profile. Once a pin was set in the app and you tapped the detected profile, you enter the pin and voila in now asks if you want to save it. Say yes and you now have a second saved profile.
Does the 2nd Bluetooth device have the Toyota app on that phone with a DIFFERENT account logged in? If you're sharing a Toyota app account, you can't have a 2nd profile. The most confusing part of all of this is realizing that there are three different types of connections one can have with the vehicle. There's the Toyota app account, a profile, and a Bluetooth device. If you're sharing the app account, you can have multiple Bluetooth devices connected but there will only be one profile. If each person has their own Toyota app account, you can have multiple profiels loaded into the car but only one of you has the remote start and location features. Does that make sense? If it doesn't, send me an e-mail at steveclifford@sheehy.com and I'll give you my phone number and I'll see if I can walk you through it.
Thanks for the reply. My update to my original post stated I figured it out. It was about having two separate accounts on the two devices. Once I set that up I could add a second profile.
@@tommason8104thank you! I was having the same issue with our new 24 Grand Highlander and so happy to come across your comment, the video got us part of the way but had to do the second part as you laid out and we would never have figured this out without it!
Works for Solterra. Thank you.
thank you so much. very helpful!
Thank you for your multitude of videos, they helped me navigate the functions of my 24 C-HR. The profile part of the software is really very poor (there are other parts, but today I'm ranting about this). Wonder if Toyota listen to complaints. Toyota UK simply record them as they are "only a subsidiary"
I've spoken to the people in England that work on this and they are well aware of the issues that I have tried to address. Not sure it helped but at least they are aware.
Thanks Steve for the info. I have a 2024 Land Cruiser. Front Cross Traffic Alert and Rear Seat Reminder (beeping 5 times when locking doors from outside) keep turning back on even though I've turned them off. Is this do to a Profile or My Setting issue or is it defaulting back on because of Toyota makes it do it for "safety" reasons?
Excellent work Steve. Question, in the Info and security settings there is a lock option. If the lock is turned off will the head unit allow the two users with profiles to toggle between the said profiles without being prompted to put in the PIN #? Would love to hear your feedback.
PAIN IN THE BUTT! Very confusing array of email, passwords and PIN #s, but I finally got it to work……sharing the same app account did NOT work…..so I guess I’m satisfied that my wife has account and now seperate profile and the her phone now comes up when the car starts…….very clunky and should not be so difficult……
Thank you so much for this. One thing that I cannot determine with 100% certainty is whether the car (2024 Tundra in my case) should automatically detect (and switch) the profile based on whose phone (primary / secondary user) connects to the system first. Right now it does not appear to be the case; on startup the profile that is recalled is the last one that was active. To switch profiles, I have to access the Settings page, choose the desired profile, enter PIN and switch to the (current) user (if it is not the last one who used the car). I thought the manual said something about automatic detection...
@@pinecone76 honestly, I don’t have a good answer. I had understood that it did automatically detect but I’m pretty sure it doesn’t
How do I retrieve my pin? If I cannot retrieve it then how do I reset it to get a new pin?
Also how do I change the primary
You can reset your PIN in your app. Hit the little icon in the top right of the screen to get your profile info. Then hit the “account settings” button. Then hit “security settings” and you’ll see “reset PIN”
Well done. Needed this.
Thanks for your videos. What pin number are you speaking of for an additional user? I used mine that was created at the dealer, should my wife create her own pin number and how?
For a 2nd user who isn't sharing your account login, she just needs the Toyota app on her phone. As long as she has the app open the first time she pairs her, phone, the car should prompt her to create a PIN. If not, she can go to the security settings in the app and set a PIN. I made another video showing a couple of glitches and work-throughs ruclips.net/video/xRD7vWP7AuU/видео.html
thanks steve very helpful video once again
Hello Steve, just got our Toyota bz4x , you were talking about a way around to having 2 have the Toyota app for the same vehicle . Please assist
ruclips.net/video/mTYrUlISbSI/видео.htmlsi=IvHG5Gu5N593BBn9
Steve, I spent an hour on the phone with Toyota support and 30 minutes getting blank stares from my dealer. I have tried on profile for 2 people but that limits radio presets to one set. I next tried 2 profiles but only the primary has access to connect subscriptions like Remote Connect.
We are a 2 Toyota family and ideally I’d like to seamlessly swap cars by just changing profile upon entry ( with Profile ID ) and each person have connect services regardless of vehicle.
Is this possible? If so, I would appreciate any feedback / suggestions
@@jonmichael3959 Yes and no. You should be able to have both profiles recognized but understand that the profile only sets things like radio stations, dash preferences and seat positions. If you’re talking about the remote features like finding the car and remotely starting it, no, you can’t do that with multiple app accounts. There is a way to share the account so you both have the remote features on your phone but then you give up the unique profile settings
Thanks. The problem with one account ( I guess as I have not tested yet with second car due in 2 weeks ) is if I change multimedia settings in one car ( normally driver 1 ) it would change settings in second car ( normally driver 2 )? Or do changes to multimedia only impact primary driver ( normally car 1 / driver 1 ) ? Thanks for your input
@ if you’re using profiles, it changes the car you’re in at any time.
Steve, I thought the multi media system would automatically recognize the profile based on that users phone and not have to select and enter a pin everytime, to switch to the other profile.
I was under the same exact impression after reading the manual. Right now, it does not seem to work like that and the car always loads the last used profile. To switch, you have to go to Settings, and manually switch to the desired profile, and enter PIN as part of the process. Not sure we could skip the PIN entering but at least I wish on startup the new profile (if detected based on the user's phone connection) would load up and prompt for the PIN.
@@pinecone76 I was expecting the same. And issues that could arise if e.g. me and my wife are both in the car with our smartphones, the primary driver profile would be loaded by default. It was my expected behaviour...
My question is it even worth it to setup the Toyota app if you’ll have to pay for the service after the trial period? All I would be interested in is the remote start and keyless use of the vehicle, but I’m not going to pay for it after the trial.
It is worth it for two reasons. First, you get a 10 year trial to "Safety Connect" which is 24 hour roadside assistance, stolen vehicle assistance and airbag notification (notified rescue if the airbags deploy). The other reason is that the remote start still works on your key fob after the trial ends as long as you never declined the data services. I have a video on how that works.
Hello, thanks for the video, if the secondary don't have toyota profile?
If the second person doesn't have a profile, they can still add their device. Everything will work the same but they will not have personalized radio presets or seat settings.
I have 2024 TRD sport Tacoma and love it. One problem, sometimes when i get in truck, often really it doesn’t connect my phone to CarPlay. I have to go into settings and tell it to connect my phone to CarPlay. My wife’s Mazda CX-90 connects automatically every time. What gives?
Turn WiFi off
Trying to do this on a solterra and everything is pretty much the same but the profile never shows up in the last step when I hit refresh, it just times out and shows nothing. Other phone is added with carplay enabled.
Do you have to have a digital key set up? Or use a different key? Or have the primary driver phone be connected?
Just saw another response, the person whose phone is bluetooth connected has their own subaru account logged in.
When you say "his PIN" do you mean the PIN he uses to unlock his iPhone? Or a PIN for the Toyota App or what? This is very helpful--been pulling my hair out trying to get my wife's profile as secondary driver. Thanks!
@@hughhawley3169 the PIN that person set up with this Toyota app
Can you switch who the primary driver is? I haven’t been able to figure it out. At the time I bought the car I couldn’t get my phone to connect so we used my wife’s phone. But now I have to actively switch to my profile every time I get in the car. It’s not the biggest deal but since I do the majority of the driving in the family I’d love to make my phone the primary.
Forget your phone and then re-pair it. It should give you the option of making it primary
Thank you so much!!!
Hi Steven. I have a 2023 tundra sr. I have this weird issue with the 8 inch infotainment system. It has a 2 second lag to it. Everything that goes through it has this lag. System says no updates. Ive tried different phones chords settings. I dont get it. It doesn’t make sense. Have you heard of this at all?
What lags??..
Spotify RUclips instagram Facebook
Lol. Kids cant watch a movie because the sound is 2 seconds later.
Me being a musician..its very frustrating
Mike
I think this is fixable. I just did a new video on it. The short answer is, turn off the CarPlay or Android Auto and connect it as a media device. I show how to do it here: ruclips.net/video/jy-nVUOK_g8/видео.html
Steve!!!!! It worked!!!!
I totally don’t mind going Bluetooth. No lag whatsoever!!
Thx a bunch. I will tell all people I know about you. 😂👍
@@mikeavento8066 that is awesome! Thanks for the feedback. I’m less than 90 subscribers away from monetizing this channel so the support is appreciated
How do we add a 2nd person on the app to have access to remote start, etc.?
Thanks!
This way… ruclips.net/video/mTYrUlISbSI/видео.htmlsi=F-TAQtxz_tX-LVIZ
Where did the pin come from?
@@freewoodencrosses when you set up your account in the first place. If you forgot it, so into the settings and you can change it easily
Hi Steve I tried that it doesn’t work. It still shows iPhone and my personal profile says to to hit the reset button
Hi Steve, successfully added a 2nd profile to a RAV4, but the name of the profile is blank even though it is in the Toyota App. Happened multiple times. Any suggestions?
My wife and I have a 2024 Toyota Rav. Now that her name shows up on the car's screen as the second driver, will she be prompted on the Toyota app to put in the VIN number? As the primary driver, I was able to put it in on my app, but she hasn't been able to. I hope my question is clear.
She will not be prompted to enter the VIN. If her name is showing on the screen, that means she has her own account and her own profile. When she activates her profile, she'll be prompted to input her PIN and she will have her own radio presets and dashboard customizations. She will not have access to the remote features on her app however. It sounds like you have it set up as Toyota intended it.
Hi. Can you change the spelling of the name of the primary driver? I changed it on my Apple iPhone but it doesn’t change it on my RAV4 2023 welcome screen when I start the car. However under Bluetooth devices it’s changed. Please help.
The profile name comes from your Toyota app. Go into the account details on your app and change it there
@@TrainerSteveClifford thank you so much. I subscribed to your channel.
So how do I set up a profile?? As in do I use my own email or what. I think that is the part I am also struggling with.
I'm not sure I understand your question. The "profile" just means you have your preferred radio presets and sometimes, other vehicle specific settings that are associated with your phone. Just have the Toyota app on your phone and pair that phone and you'll get prompted to set up your PIN.
If you want me to walk you through this, send me an e-mail at steveclifford@sheehy.com and I'll provide my phone number and see if I can't trouble shoot this with you.
My husband is signed into the vehicle. I have never set up a profile nor set up a PIN to then put a profile into car to have my own settings. We have no problem with his but for me to set up a profile do I make my own email and password account on Toyota app to then get profile and set up PIN?
@@cherylburnham6660 yes. Sorry. I guess I should have been clear on that. You need your own account through the Toyota app. With that, you’ll be prompted to set up a PIN when you connect by Bluetooth. The app is critical to a distinct profile
I got it figured out. Thank you so much!!!!!
Hi Steven Can you help me with my Toyota? 1
Help! I can’t get my wife’s phone set up as a 2nd profile. She has her own Toyota account and PIN. I’m set up as the primary, no problem there. I have her phone with me in my 2023 Tundra with a successful Bluetooth connection.. Truck is ON and doors are closed. When I Refresh Detected profiles I get the spinning arrow but nothing after that. Do I need to go to the dealer? If so, any watch outs so my wallet doesn’t get vacuumed clean? Your videos are great by the way.
Getting that second profile up for the first time is glitchy. You probably already did this, but make sure her phone has the Toyota app open and on the front screen the first time you do this. Once it detects her, you should be good. If you’ve already done that, a trip to the dealer is in order but it shouldn’t cost anything. If the service advisor gives you any problem, ask for the service director and tell him you want his shop supervisor to do a “DPR” or dealer product report. This is a report that is done when things just don’t work right and is directed to the engineers at Toyota. We’re supposed to do at least one of these a month so the dealer should be glad to do it once you get to the right people.
Thanks@@TrainerSteveClifford . The dealer was able to help but we had to add the profile manually. I had tried that a couple days ago by signing in with my Toyota credentials. The trick he told me was to use my wife’s Toyota app credentials and that did the trick.
Any ideas for how to get the seat, side mirrors and steering wheel to adjust for each profile? I tried (per directions in the manual) holding the L1 memory button at the same time as the door lock button with only my fob in the truck and no go. Each profile has a fob linked to it. I know (think?) the fobs are linked properly because I can check that my fob unlocks all doors and my wife’s only unlocks the drive door.
Thanks Steve!
Does not work if CarPlay is connected. I can't find that update button under the main profile. Although I live in Finland in Europe, it seems to be the same device.
What permissions does the Toyota app need, in order for the profile to be shared with the multimedia system? (This may be an Android thing: options I can allow or disallow are Location, Microphone, Nearby Devices, Phone, Camera, and Files & Media.)
I think all of those. At least while using the app. I’m honestly not sure though
How does Jimmy find his pin number?
Jimmy set his PIN in his app. Go onto security settings and change it if needed
Where do you get a PIN number?
Create it on the app under security settings
I've read through these comments which have been helpful, but we still can't add my husband in a way that permits him to use Google Maps on Apple CarPlay. Is that not possible? He has the Toyota App with a username and password. And he has a pin number, which, by the way, is hard to do.But we can't add the car through the VIN to his toyota app and we can't run Apple Carplay. ALSO, when he connects and drives the car, and then I use the car next, it doesn't automatically change back to me nor does the app ask me if I want to connect. But if I connect I don't always get Apple CarPlay. AND, why does the Toyota App ask me if I want to connect every time I enter the car. Can I stop that? Thanks Steven for additional help.
CarPlay use actually doesn't have anything to do with a profile, VIN or app account. You can simply add his "device" in the Bluetooth menu and toggle on the CarPlay. If you already paired his phone but it doesn't show the CarPlay option, go to his phone and hit the little blue "I" button. There will be a button there to turn on CarPlay. You do need to have Siri active as well which is in another setting on your phone but I think when you turn on CarPlay that it takes you to that.
why do I have to enter my pin # every time I get in my 2023 Toyota highlander ?
You shouldn’t. I ran into this one other time and the customer just bypassed it because she didn’t know her PIN. I had her reset it and now it stopped asking
You also need Bluetooth enabled for the Toyota App. Otherwise, “no joy”
Still not working for me. Followed the steps and it’s not showing me as a second profile.
So my wife won’t want to download the Toyota app or make an account. Will she even be able to use my trucks multimedia system?
Yes. The only thing she will lack are her own radio presets. She also can’t use a phone to remote start but can still use the fob for that. Profiles are not a huge deal. Pair her phone, enable CarPlay and she’s all set
@@TrainerSteveClifford yeah she’s not even going to pair her phone.
@@who-v well… The radio works! Lol. The navigation though is cloud based and after the first year, not free. If you, in the app, renew it, that will work but try to get her to pair a smart phone before that!
I do not want to use the Toyota app can I connect 2 people to Bluetooth without using the Toyota app people would be using the Bluetooth at separate times
Absolutely. You’ll be in guest mode but other than that, no problem
I would like to give my second key fob to my wife and then have the car connect automatically to her phone for CarPlay. WITHOUT her having to install the Toyota app. Is this possible?
Absolutely. You don’t have to have a profile in order to have a device connected
coming from using a Tesla user interface and mobile app, it is absolutely shocking how god awful Toyota's handling of all of this is. Seriously their developers, or more likely some contracted external company, should be fired and replaced immediately. 1/10, would not recommend.
This is my last fucking toyota
I completely agree! How is it so bad? My friend with her Kia got out her phone, checked the car was locked and turned on the heated seats.
My app can't even tell what percent the battery is at reliably 😮😂
Agree just got a Toyota cross and it’s horrible operating system like it’s 2002 or something
I had to do a system reset because QRCode would not come up after renewing my Remote Connect.
Had to visit this video again as a result because this is a freaking disaster.
1/10 Toyota
Yeah, this is still very confusing and I have had no success. The dealer I bought the car from doesn't know how it works and so only tells me "You can't do that" when I ask for help in getting my linked as the secondary driver. This is the first new car I've purchased in over 17 years, but I've worked with a lot of different types of software/ cellular network devices in other industries, and I am virtually certain that something like this does not need to be this complicated. It is really a shame because everything else about the car is great.
@@hughhawley3169 are you trying to add a “profile” or trying to add a second person to the remote features in the app?
@@TrainerSteveClifford Trying to add a profile, so that when she gets in and starts the car, it remembers her settings (including seat, steering wheel, and mirrors). She's not interested in the remote features. I just spent some time getting her a separate toyota app login (the dealer had us log into the same account on our two different phones). We got her profile added (this is a 2024 Land Cruiser), got her face recognized, and thought we linked her key. When she gets in and starts the car, the infotainment screen shows that it recognizes her profile, but the seat/mirrors/steering wheel remain where I had set them (I'm making sure my key and cellphone are left in the house when she gets in the car).
Because the dealer told me I could "send her the digital key," I tried that a day or so ago and that seems to have caused some issue as well. Now, when either my phone and toyota app are open, or hers, the app has a button for "connect digital key to vehicle." I try to do it with my phone in the car, and it just sits there in the "connecting digital key" screen.
Any help you can provide is much appreciated!
I tried this with my wifes Iphone and after 30 minutes it failed. I probably will have to go back to the dealer which I hate doing. Way too complicated.
his magic pin number? how did he get that? no mention of that 🤡
If you haven't set a PIN, go into the app and click the account icon (upper right corner). Click "account". Click "security settings" and then "reset PIN". You'll need to have a PIN in order to switch between profiles.
Toyota app os horrible. Guest digital keys don't work.