I had a customer come to me about 28 years ago with the attitude that every shop was out to screw him. That first interaction and fixing a safety switch made a truly lifetime customer and friend. Sadly he passed away last year but his son is still a good friend and customer. Knowing that he is not going to get screwed was his biggest thing. Nothing more than needed to be done and nothing less than a 100% job done correctly.
I have had in the past customers that other shop owners said to stay away that turned out to be some of our best customers. They wanted to have a say and part of the process when it came to spending their money. We keep all of our customers in the loop.
Back when I owned my factory it seemed like I lived and died by numbers and the calendar. 2.5 years into retirement and I'm more like dang, where did the pucking year go??!! This is a busy time of year for me: anniversary, Christmas, then wife's birthday. She's easy: always likes a card with cash in it. To avoid waste I usually buy what I need for a gift and let her wrap it. Today will be a harbor freight run for my Christmas gift(s). Customers from hell: back in my factory days I had the patience of a rock but some customers pushed the wrong buttons. Had and kept a list: once they made the list I was done with them. Forever. One comes to mind: Amos show me how you price out my coils! Me: be happy to. Just buy my company first.
I had a customer come to me about 28 years ago with the attitude that every shop was out to screw him. That first interaction and fixing a safety switch made a truly lifetime customer and friend. Sadly he passed away last year but his son is still a good friend and customer. Knowing that he is not going to get screwed was his biggest thing. Nothing more than needed to be done and nothing less than a 100% job done correctly.
I have had in the past customers that other shop owners said to stay away that turned out to be some of our best customers. They wanted to have a say and part of the process when it came to spending their money. We keep all of our customers in the loop.
Back when I owned my factory it seemed like I lived and died by numbers and the calendar. 2.5 years into retirement and I'm more like dang, where did the pucking year go??!! This is a busy time of year for me: anniversary, Christmas, then wife's birthday. She's easy: always likes a card with cash in it. To avoid waste I usually buy what I need for a gift and let her wrap it. Today will be a harbor freight run for my Christmas gift(s). Customers from hell: back in my factory days I had the patience of a rock but some customers pushed the wrong buttons. Had and kept a list: once they made the list I was done with them. Forever. One comes to mind: Amos show me how you price out my coils! Me: be happy to. Just buy my company first.