My All Inclusive Resort NIGHTMARE in Jamaica! 🇯🇲
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- Опубликовано: 21 авг 2024
- The all inclusive resort experience in Montego Bay, Jamaica is what many people come to Jamaica to live! Of course after spending 3 weeks on the island, I had to come and try an all inclusive resort for the experience and to share with you guys the reality of staying at all inclusive resorts and if it is worth it! In this video I will be showing you around the Grand Palladium Resort, which is located in between Montego Bay and Negril, Jamaica.
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#jamaica #montegobay #allinclusiveresorts
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Jamaica travel, Montego Bay Jamaica, all inclusive resorts in Jamaica, Negril Jamaica, Grand Palladium Resort in Jamaica, resorts, all inclusive Jamaica, travelwithchris Jamaica
I am half jamaican and have been to there 3 times in my lifetime unfortunately You have gone to the WRONG resort in Montego Bay. The sandals hotel is good, RIU and my favourite is Holiday inn Resort its close to the airport very good hotel!!! The beach is well looked after, drinks and food huts all over the service and respect from staff is unreal you feel loved and at home the Adults drinking pool as well as jacuzzis definitely cheaper and worth it. Big up yourself love from London 🇬🇧
I have had a wonderful time at the holiday inn ☺️ every time I go which is once a year! Was there in December, fun time!
If your not born in Jamaica your not Jamaican no such thing has half Jamaican(sincerely a born and raised Jamaican)
@@Legend-lc9bv half english and half jamaican never said i was jamaican i am british but have jamaican decent i can speak some patois also
@@carrieeade7173 definitely the most value for your money resort. The staff are super friendly i even had a lifeguard take me on a tour on the outside i did loads of activities was so worth it. You can do the resort and also explore everything out there to offer 👍
Totally agree!
I went to Grand Palladium the first week of January’23 for my birthday…needless to say…I experienced a lot of these same issues, from check-in wrong room assigned to restaurant reservations to them not getting the special package I requested together, to complaints about the food at the speciality restaurants…The resort is beautiful but definitely needs to step it up and new management…very unfortunate!
I would not have signed the NDA for only 2 nights compensation...you have a lot of influence with your RUclips following and being able to show people the real experience the good and bad- and many travel bloggers actually get PAID for it and are not spending their own money to stay there. The entire trip should have been reimbursed PLUS monetary compensation.
😂 2 nights is $669 all inclusive. I've been to Jamaica several times and I book a 5 bedroom 7k sq ft home with pool overlooking Montego Bay. We pay $500/night and comes with staff. Staying at this gated community gives us access to Round Hill Resort for free. This vloggers is messing with the viewers. I have the screen shot to prove that he didn't pay thousands. And as a seasoned RUclips, he should know better. I'm the kind of traveller that stays in a resort in Maui for $200/night instead of $500. It's called research.
@@BlissGroove lol wut?
@@BlissGrooveI have no desire to go to this resort but I just priced it on their website for two nights in June and it is 600 or so a night, just as he said.
Very well said!
We stayed 7 days in Jamaica at the Riu resort ,no complains . Not as fancy but very enjoyable and lovely.
I went to the Riu in Montego Bay and they treated me like royalty. There was a flood in my room but they accommodated me. I had an amazing experience there. The food was so good too. I am sorry you didn't have a good experience.
Agreed I went in march, very nice resort.
Thankfully you had that experience, I know someone who was robbed there while they slept as well as the adjacent rooms
@@nurset7436 that's terrible. I am sorry to hear that.
We went to RIU in Montego Bay Jamaica and had a wonderful experience! It was amazing and the price was right.
@@nurset7436 oh my goodness I’ve heard similar stories about them 😳
Not all resorts are like this one ,we have been doing resorts since 2012 and only stayed in resorts with strong Jamaican connections .The one we stayed at is Sunset Beach resort in montego bay and visited there for 7 years and have never been disappointed,super nice management and staff.The next one is RIU in Ocho Rios and absolutely no problem
Sunset Beach has been closed for a few years now. Riu in Montego Bay is adult only, there are 3 Riu hotels on the Montego Bay compound
We have also been to Sunset Beach resort,, we loved it. Went there 3 times....
People should learn to vote with their feet! If a place dont respect and treat their customers well dont go there! They will soon get the message!!😅
When we went to Jamaica we stayed at
Iberostar Grand Rose Hall Adults Only - All Inclusive it Was TOP tier I didn't wanna leave ‼️‼️ can't wait to go back
That is where we stay also , love Iberostar Grand , adult all inclusive!
I’ve stayed here too and really worth the money !!! Top tier service !
I was in Jamaica over a week ago for a wedding. My family is Jamaican so I have spent so much time there. I stayed at Moon Palace in Ocho Rios and it was amazing highly recommend! 🇯🇲🇨🇦
I agree
So glad to hear that. I will also be hosting my wedding at the Moon Palace
@britney brown Good choice, really nice, and everyone had a good time.
It is a beautiful property, unfortunately its not in everyone's budget. I recommend it as well.
My home town
This was definitely the best resort review I've watched. We've experienced the ups, as well as the downs, and I think there's a lot of value there.
The editing makes it hilarious LOL from that woman upset about the bed bugs to him enjoying a cocktail by the pool
Wow, I’m too scared to try this place now. I’m sorry that happened to you guys. I stayed at luxury Bahia principe twice and let me tell you the staff from the front desk to the guys that clean up the beach are amazing! It was my first time in Jamaica and I’m glad I chose them. The hostess girls that work at the Jasmine are so sweet and the same goes for the girls at the pool restaurant and the front desk ladies as well. Even the girl who books the excursions. She remembered me my second time and gave me the biggest hug. She saw me before I even saw her. They see so many people that I was shocked she remembered me. My lady who cleaned my room was the sweetest as well. I like how l had the same staff for my entire week. I’m going to make a video about them because the staff there deserves all the praise. Please visit them and give a review 😊
dont be sweetie i just spent 8 days there and it was flawlessly amazing im sorry he went through that…i never felt my time was wasted my wife and i were treated like roalty….
Jamaica is beautiful
What someone else eats never makes u shit feel me so keep in mind People having small issues shouldn’t deter u
Do not be scared to try this resort, it was amazing when i went and the reviews that are up say something else, great reviews on tripadvisor, there will always be complaints, yes Jamaican's are slow at doing everything, i went to the Luxury Bahia resort last year and i could complain about some things, but it was good for the most part, take this with a grain of salt. I have booked to come here in the fall and am looking forward to it. You never go in thinking its going to be perfect, you will fall short everytime.
I am now a sub..Chris! As aJamaican living in 🇺🇸 I completely appreciate the unfiltered review! The real Jamaica with your balance of the positive and negatives! Stay safe and enjoy Jamaica! Big up!!! #onelove
Thanks for the sub, I appreciate you!
@@Travelwithchris They give you a free $700 room for a night and you give away your credibility. You should have shown us what you experienced when you engaged with the front desk. I hope it was worth it.
@monkey5011 Yep. He's a sell out. Can't trust what he's saying since his "Review" was bought and paid for. The LBGTQ crowd is definitely not welcome in Jamaica. They will make sure you feel like an outcast there.
This is wild. I stayed there last month and I paid $1,200 for five nights. I went for a wedding. While the rooms were horrible the service was great the food was great and the amenities on the property were great. I'm sorry that you had a horrible experience. I'm actually going to forward this video to one of the staff members there.
I live in JA. Since the pandemic I have seen too many ppl complaining about the service at Grand Palladium. Not sure if it is due to the labour shortage.
Yeah crazy, the room conditions were poor and they said it had to do with remodeling, but still charge you the same price. I don't understand, but yes I hope they make some changed because it is a beautiful place!
DON'T TELL HIM SORRY IT'S ALL HIS INTENTION TO PORTRAY THE PLACE NEGATIVELY BECAUSE HE THOUGHT IT WAS OVERPRICED. STILL NOT CLEAR ON WHAT KIND OF FUN HE IS LOOKING FOR? CLUBBING? WE DON'T DO THAT HERE
@@chevalierdenoir754 real talk! And after getting a free night he enjoyed himself and everything then at the end turn around telling people don’t book the hotel!
@@arlenechambers8481 Labor shortage when so many people looking for job there.
Oh man Chris.....It's unfortunate that you had to go through that situation at a 5 STAR resort as the staff are usually well trained, that Manager had no right to break your camera and I hope they compensated you for it, first impression really does last and I wouldn't go back either. I'm happy that you have enjoyed most of your time here on the island and hopefully you will return soon. On behalf of all Jamaicans THANK YOU for coming and documenting your experience here with us. Come back soon!
Chris is a real sport. He took it with a smile.
GP is not a 5 star resort. It's actually one of the lower priced all inclusive resorts in Jamaica. It was ok for us but definitely not a wow.
@Tammy J the GP isn't a lower resort it's actually a Mid to High range resort. The lower end resorts a Decamaron, Jewel Grand or Deja resort. The Palladium is in the same category as the Riu which again is a Mid to High Level resort.
I agree with you man. Every customer should be treated equally in a resort. The bad membership policy and bad customer service is not cool. I do admire your positivity in all this.
As I said before, I truly appreciate your honest and fair assessment of your visit to my home land Jamaica.
Whenever I go back home, I always spend several days in general population, enjoying my country. Then I finished up with a stay at Moon Palace. The staff is great and the place is beautiful. Enjoy the rest of your stay.
The moon palace looks amazing! Next time I will try that one!
nx time come to moon palace
Watching this made me so angry that they would treat people with such disrespect after spending so much money. Rude and disrespectful is just that!!! Now I know where not to go.
EXACTLY
Sorry that you had that experience. Just came from the most AMAZING birthday celebration (March 2023) at the Hyatt Zilara Rose Hall and we had the best time! From time we stepped on the grounds to our last day, I have absolutely no complaints! The grounds are amazing, food was delicious, staff top notch and absolutely loved the daily entertainment. Definitely looking forward to another visit!
Highly recommend the Hyatt Zilara celebrated my 50th birthday in 2022. Fantastic resort
Yeah : totally amazing !
As far as many of the hotel receptionist in Jamaica they lack customer service training but…… I’ve stayed at this Grand Palladium x 2 and LOVE IT, it’s a very beautiful resort my needs were met in every way. So sorry for the bad experience you all went through. $1200 for 2 night, pretty pricey actually. I’ve stayed at Sunset beach resort, Travelers beach, RIU, and honestly Grand Palladium was the BEST to me. Not sure what was going on while you all were there. I’m not a member, I saw no difference and this is a honest review. I would stay here again. I booked the excursions and those are awesome as well.
Oh I couldn't agree with you more!!!!! We stayed Grand Palladium Jamaica Feb 27 to March 6/23 and moved rooms 3 times that week. I agree Drinks, Food, beach, pool, atmosphere, entertainment AMAZING. Front desk was brutal. Our first room the bed was breaking, second room flooded. pipe burst with grey water,( imagine walking in that to pack) Nothing was done for us. We talked to manager and he said he would email me with an offer. Still have not heard anything.
Dang sad that this is a very common problem! It shouldn't be that way :/
We were there a yr ago and never had any issues whatsoever..We had an amazing time..We also met Sashay and she is an amazing person.She will do absolutely do anything for you if she can.I still talk to this girl to this day..I'm so glad you were able to meet her and that she was able to help you..We were also disappointed in the beaches..
I am glad your experience was changed for the better, however I am still disappointed that all the initial altercations had to take place. When we go to a place for entertainment, relaxation and specially an all inclusive resort, there shouldn’t be delays, they should be super nice and respectful to the customers. I am glad you enjoyed it, as beautiful as it is, I can not risk having to waste my arrival day and the next morning dealing with rude customer service. As nice as this resort looks, I guess I may never step foot on their grounds. Be safe, be kind and enjoy the rest of your day!
This is exactly why we stay at the Travelers resort in Negril. It’s family owned, has a great bar and restaurant, beach is beautiful, staff is super friendly and rooms are spacious and comfy. Lots of other restaurants a short cab ride a way.
Beaches Boscobel, Royalton Blue Water, Sandals are very nice hotels. Nice videos as usual Chris
Yeah I should've checked one of those out! Thanks a lot! It was just my luck is all! 😂
Hedonism II, if you wanna get naked 😅
Glad to see your channel is growing Chris. Much appreciate your travel recommendations, tips & reviews. Jamaica is on my bucket list and just so happens you're there lol. Respect to you from the LBZ Cambodia Town
Yo thanks a lot bro! I appreciate the love man!
Dude lets link up and make a video about Cambodian town 💪🏻 I need to make a good video about the east side
Hi Chris, so sorry about your bad experience. I am a Jamaican living in Jamaica and have been to a few all inclusive hotels. My recommendations for your next visit are Moon Palace, Luxury Bahia and Royalton Blue Waters. These are places I visited and had great customer service and a great time.
Which ones are the best for families?
@@CIRCLEOF4TRESS Grand palladium is actually a great choice. The things that went on in his video is not a common place there. I’ve stayed there multiple times and never had an issue. If you were going to Jamaica, you can also look at some of my vlogs for things to do!
@@TheFittutor Thank you so much! I look forward to enjoying a vacation in one of the beautiful resorts 🥰.
I loved luxury Bahia! The staff was so professional from the front desk to everyone else. Highly recommend
It's sad to see the deterioration of the beaches at the Grand Palladium. We lived for almost three years in Jamaica from 2009 to 2011 and stayed at the Palladium several times. Back then, the beaches were fine and obviously better maintained. Our only complaint was the beach to the far left that seemed to have been built atop chopped out mangroves and then topped up with sand brought from elsewhere (common in Jamaica.) The bottoms in these felt muddy, but they're generally clean albeit not great for off-shore snorkeling. We stayed at all the major chain all-inclusives (Sandals, RIU, etc) as well as many boutique hotels. Our preferences were almost all in Negril, both on the main long beach but also some of the really cool hotels on the cliffs. For villas, we had dozens of great stays in private villas in Silver Sands, about half way between Montego Bay and Ocho Rios. Actually, our least favorite area was Montego Bay.
Couldn't agree more with all your points
My family ownd property in Jamaica for years and the Jamaica I knew 20 years ago you could still backpack from one end of the island to the other and avoid all tourists. Then the island was divided and the west became these disgusting all-inclusive massive entities who pay their employees in dirt.
You can still find a genuine side of the island in the east but the crime from Kingston and the class system which came into play after these "resorts" took over is disgusting.
In my career I could stay free at these places if I wanted to and I never ever will.
I’ve stayed at a few over the years and fortunately I have never experienced anything like this, have stayed at The Grand now the Moon Palace, The Hilton Rosehall, Grand Bahia, SunScape and will be staying soon at the Rui Ochio, and no complaints at any, good service and enjoyable at all.
My husband and I and our friends were there at the Palladium this past January 2023. The rooms could use a little updating but our room was cleaned daily and when I needed the iron replaced, they brought a replacement within 10 minutes. You can definitely smell mildew because they do not have a good air circulation system but overall, we had a great time. We went through our travel agent which in my opinion, is better than booking directly on line or to the Palladium.
Yes, booking tours and excursions can be pricier when done at a resort. Imo, it's best to get a local driver/tour company before arriving (especially if you make Jamaica a regular destination). The rates can be better and you're booking with only YOUR party.
Thanks for sharing Chris. Beautiful place indeed.I am happy they apologise to you and that you could enjoy the rest of your stay .
Hi Chris, yeah there is no excuse for rudness from staff in the hospitality sector. Everyone gets stressed and just because they are relocating, renovating, updating, staff shortage does not matter. Glad you got sorted eventually but seems like your bummer was experienced by many. Not good. Maybe a couple of nights with cooll staff would be ok but we do prefer being among the people of where ever we go. Liked the Infinity pool and bar! Also that sheltered spot on the coast with the sea and small cove.
See you next time, keep smiling👍
Thanks for taking One for the Team. I did Sandals in Ocho before, Loved it. In 3 weeks I'll be in Riu Ocho for the first time. As I commented on one of your previous videos. The food, drinks, pools, beach, activities, security, and making new friends is priceless. I think it's better than an ala carte-style Air BnB. I do want to add that my $ 1400 USD/p is a group of 10 price, but its airfare, 5 days, and 4 nights from Hartford, CT, is not bad.
Riu is tops on customer service
How was it?
The reason why they compensate you with the room is because of influences you have on your platform but what about a customer that does not have a platform to voice their opinions i have been watching your channel for a year now and I know that you’re keeping it real big up your self Chris 👊🏽👊🏽👊🏽👊🏽👊🏽👊🏽👊🏽👊🏽👊🏽👊🏽👊🏽👊🏽
Same thing I thought because for someone who doesnt have social media (which is rare) and where their to visit a complimentary night wouldnt be suffifient as they have booked aire fare back home. They probably had a staff ask him what he was filming for and saw his channel and saw oh this man will be in our country for a while he is making videos and they smart they know having a customer go on RUclips they lose customers. Either way he still should have gotten what he paid for he purchased a king room and got two doubles without the view that wasn't okay and check in time should be earlier I work with hotels and resorts and its crazy people spending $4-600 a night or more and cant go in the room until 3 or 4 pm isnt right everyone wants earlier check in very few people say late check in
Glad your time got better & thank you for sharing everything, the stroll to the private beaches looked beautiful 👏🏽 🇯🇲 🖤 💛💚
Yes they didn't want the world to see what bad experience he had. I don't think that I would have signed any agreement with them.
I'm sorry you had to go through that experience. Please let management know when you post your review. Customer service is very important for every business, maybe they need to change management and staff. However, I'm happy that there were some positives. Tourism is our number one earner and there has to be customer satisfaction.
Thanks a lot for the support and I definitely agree with you!
Tourism is the number one earner but NOT for Jamaicans, the money goes to foreign countries not to mention the staff is grossly underpaid and over worked
@@Travelwithchris I'm happy things worked out better for you. I know people are overworked and underpaid but that does not justify being rude.
Great series of JA videos, Chris! The front desk problems are unfortunate, but appear to result from resorts prioritizing members before the general public as rooms are available to them first, creating a cascade of events that may result in non-member not getting their rooms on time or at all. The front desk is then tasked with the burden of having to inform non-member the rooms are not available (this may explain their attitude/demeanor). The problem is from top down decisions!
Well said!!
hello chris, i enjoy your videos about jamaica very much, my name is sean. my last vocation was march 2019 in montego bay jamaica. i stayed at the iberostar all inclusive resort and i must say the staff and the service was great at iberostar,
You are absolutly correct. To know about a culture, resort won't do it. But driving around you can get lost and people can charge you more when you live in North America and the UK.
We were looking at this hotel for 2 weeks over Xmas, it was spot on for what we needed .
It was also one of the only hotels that didn't have reviews about staff and dealers selling drugs to guests. Or letting guests smoke stuff around the pool. ( it's not something we want our children around)
At over £14,000 it would need to be perfect, I think we may be looking elsewhere now.
Really $14,000 for Christmas what do you expect, probably a family of at least three. You get what you pay for in any country.
@CalJen Sandie that's £14,000 not $14,000.
I don't mind paying it, i just don't want to spend my holiday at reception trying to sort things out!
lolz ur scared of weed
@beaver mcdoogles People don't want to be smelling weed during their vacation they could have asthma or something.
guests are pulled away at customs when they return to their countries because the dogs at the airport pick up on the smell on the person and their clothes. They will detain you for a few hours emptying your luggage looking for the drugs. 😂 😂
From my experience in Jamaica, been there plenty of times Best resorts, H Edo ISM. To resort Reu montego Bay. The jewels resort. Secret saint James. And breathless resort. In montego Bay. Remember, all of those resorts are adult only. Impeccable customer service.❤
Those were excellent choices. Top tier service. I've stayed at all of these and had an amazing time and great service.
Chris is so relaxed & chilled nothing bothers him he just goes with the flow no matter how bad the situation is
Thanks for the support bro
Thanks for another video; however, it is unfortunate that you had to deal with such bad customer service. I am glad that they made up for their foolish and unprofessional behavior. The lack of good customer service seems to be a major concern. I have been to only two all-inclusive in Jamaica but didn't have any issues (Moon Palace and Rui). I hope this experience will not be a deterrent for future visits. Honestly, Chris, I just started following your channel and absolutely love your content, and I see you are a seasoned traveler, and you keep it very real and fair. Keep your vlogs coming and be well until then.
That’s crazy!! I’m not being biased, but I’ve been coming to Jamaica for my birthday for years and usually stay at the grand palladium as a matter of fact, I just left there three weeks ago and I have never had an issue honestly…. I actually love where it sits because there are no other resorts next to it. BTW That’s not Montego Bay, That is Lucea Hanover area of Jamaica.
Fair enough, that is amazing! Everyone has different experiences and maybe this week they were just having a terrible week. Sucks that was our experience.
I m sorry you had a bad experience but this is not typical of all All inclusive. I have actually stayed here and the service was ok. It is a good property. Also it’s Dunns River (like Done) . Again google is not the best way to know about Montego Bay. There is lots to do if you know where.
Was wondering if it's that bad why so many continue to go.
@@davidscott3726 Terrific question. Some people must be lying or the many goods outweigh the few bads. Im also not afraid to say that some tourists/visitors just give off bad energy and expect the hotel workers to treat them like royalty after they talk down to them. Don't be so bossy. The workers are NOT your slaves. They are humans too!
He was just cheap and looking for something free the one time he spent some real money in the country and he let other people come on the video and try to downgrade! He got the free night enjoyed the bell out of it and all then at the end of stay try to play it off! Them black Americans will say and do anything to get bck money or somthing fro free so he shouldn’t have even indulge in there bed bug talks
As a Jamaican who lives in the US I have to say unfortunately lack of courtesy & professionalism is sometimes the Jamaican culture. Some Jamaican’s fail to realize that time is essential especially when you are on vacation.
I’ve had similar experiences like yours at different hotels, banks, restaurants etc. when I go there on vacation. Some professional training should be a requirement to work in certain sectors.
On the flip side though Jamaica is paradise, one of my favorite place to vacay. 🇯🇲❤️
A counrty of humans vs a country of Robot's an slaves ..u.s still b.s 😹
Not sometimes but All times every corner in every establishment whether it's Kentucky chicken the supermarket the Banks gas station you name it.
Jamaican sucks when it comes to public service, in all capacity, "PERIOD"!! THEY ARE THE WORST WORLDWIDE!!
@@prideauto102 no one/poor individual will commit to a work that's still going to left them broke and broken 📏👨🏼🦱
@@prideauto102 You need to come to Georgia it will change your mind about Jamaica being worst hahaha
Maybe it's generational. Most young people nowadays are rude and disrespectful. Rudeness is not exclusive to any one nationality. Americans can be super rude too.
Thanks for highlighting BOTH the positives as well as the negatives. My sister and I tend to book a day pass to an all inclusive and the rest of our stays at an AirBandB close by.
How do you go about getting a day pass?
Hi Chris. Great video. We've been to Jamaica many times and are Diamond members at Sandals. We have never had a bad experience in 20 years at various Sandal resorts. Some problems like the a/c not working or the in room safe or tv was broke but, we reported the problems and they were fixed immediately. All inclusives are not cheap but, the great thing about Sandals is regardless of what you pay or how often you've visited, you are treated with the same great service. Amazingly, by the second day, we walked through the lobby and people addressed us by name! We have passed the GRand Palladium while going to Sandals and often wondered about it. Thanks again.
Too bad Sandals pays their staff like crap despite the huge price to the guest. My husband worked there (briefly) and he worked like a dog. They really rely on tips to make money but these all-inclusives don’t promote tipping. The public needs to know that the resort CEO and investors are the ones who get your dollars spent there. This isn’t uncommon in other hotels in Jamaica (and in Mexico), unfortunately.
@@fluffytail6355 Sorry to hear that. OF course we visitors have no idea of what goes on behind the scenes. To the credit of Sandals employees, they have always treated us with kindness and respect. Hopefully, your husband has found his way to earnging what he deserves.
My husband and I always stay at Sandals Resorts and they’re AWESOME! Completely different experience!
We do too. We are afraid to try any other All-inclusive brand in Jamaica 😆! We love our Sandals experiences we have had. Our favorite is Royal Plantation in Ocho Rios but both Royal Caribbean and Montego Bay are nice also
@@helenaalicia6987 what causes Royal Plantation to be your favorite? Any comparisons?
Sandals is amazing as is RUI
Excellence that you pay an inflated price for. Too bad they pay their staff so poorly.
@@IAmHisBeloved5 The Staff and service is outstanding at the Plantation. It is also smaller, boutique like. Its more mid-century historic. Reminds me of the resorts in the James Bond era. We also went to Royal Caribbean and Montego Bay. (ranked in that order)
Thank you sharing my family and I stayed in Kingston area in an all inclusive resort.
We enjoyed ourselves we went to several tours and it wasn't at that time not more than $75 person the resort wasn't as large as the one you stayed at but it was beautiful and the staff there was great.
I am glad they finally corrected your hotel reservation and please keep sharing your experiences ❤😊
Wow. This was an up and down video. But I loved it. The honesty of it all. (LOVE your travels) Thanks for sharing.
Just got home from Secrets Wild Orchid Preferred and we loved it!!! The beaches are amazing, wonderful staff, fun areas to party, peaceful areas to relax, beautiful grounds, the food was good (not jaw dropping, but really good), views are stunning. It’s WAY nicer if you are looking for a spot in Jamaica to call “home”. ❤
Where in Jamaica? Montego Bay, Negril....?
@@WheresTheVodka it's in Lucea, which is before you come into negril
Wow. This is my Aunt/Uncle favorite resort. But I had an experience like this when I went to RIU in Ocho Rios. It wasn’t until I spoke to the housekeeper in patoi and in the same tone she gave, that she gave exemplary service. We had an issue when checking in where I was told “you pay for the bed not the view”. She got it together when I politely told her to fix my room and immediately. Ended up with an amazing view for the 8days/7 night stay
Crazy, must just be a common problem with customer service in Jamaica
When you speak Patois to them, you get instant respect
The Grand Lido and its sister resorts are exceptional in Negril. RIU Reggae in Montego Bay is great, too.
Great service, food and vibe. Wonderful vacations.
Last year I stayed at Sandals in Montego Bay. I have also been to other sandals. My opinion, staff in Jamaica was rude. The airport was challenging! We had to wait 3 HOURS for our suitcases at the airport. We had to wait another 2 hours for our transportation(which Sandals provides) we arrived at 12 noon, didnt get to a room til 8pm. Staff just didnt care about anything.
Yes definitely! Most people that we interacted with that serve tourists were rude!
Sangster airport is extremely busy between 10Am and 4PM. With several planes landing sequentially, that is to be expected.
🤣🤣🤣🤣🤣🤣I wasn't expecting that! Imagine being accused of bringing bed bugs to a hotel from overseas?
I have been to a few Sandals resorts and other all inclusives and the service was supreme. I really didn't expect a bad customer service experience for you in an all-inclusive hotel in Jamaica (of all the places in the world!). Jamaicans are generally friendly. I really don't know who hired those people to be the "ambassadors" for that hotel.
He been had a problem with everything in Jamaica watch other vlogs before this I feel he wanted free room.
@@pitbull8766 Not true. I have following Chris. He seems very level headed and humble and genuine. From what I saw, he only wanted what he is due. Nothing is wrong with that. That is honesty.
Yes wanting what is due but as I said from the other videos of reaching Jamaica he had a problem with every little thing! And if he didn’t find bed bugs tht he saw he shldnt let other people come and say what he didn’t see for himself! And then goes on to enjoy hotel and gets free night and enjoys tht then turns around at end of video and tells people he would advice them don’t book tht hotel. Other video he payed for jerk chicken and then after finish eating complain about price he paid which is equivalent to what he would pay if he was here in the U.S he is cheap and it showed in this video
Them black Americans were behaving bad.
@@BlaqRaqyeah but Jamaica is not his cup of tea .His vibe exude that.I felt like a COVID travel video.
About 7 months ago, my brother got married at the Bahia Principe Montego Bay and I tell you, Jesus was with me all through. I almost lost my mind! The staff are just rude, indecent and they don’t care frankly! The sad part of all these is that we had hundreds of families and friend travels from all over the States, UK & Nigeria for this amazing event and the only common horrendous experience was the resort it self. As if planning and traveling was not stressful enough, now you have to worry about sleeping in a moldy room for 7 days. The bathroom flooded every day and they have no resolution. I dear not complains if I don’t want my husband and kids treated badly; in my experience, the more you complain, the less they care. It was by far, THE worst place I have visited in my life and my family LOVE, & ALWAYS travel! I love my Jamaican in-laws but some of these folks are RUDE! What got us through this for the last 3 days were 2 amazingly considerate, civilized hosts and for those 2, I am so thankful for the moments they came through for the new couple and my family!
Man crazy, yeah service in Jamaica was terrible everywhere.
Great video as always Chris!
Definitely highlights, review’s & assessment. Sorry you didn’t have the best beginning but I’m so happy to see that it surely got better🥳🇯🇲
And everyone please do remember Airbnb’s are also another option🇯🇲🫶
We go above & beyond to make our Guests happy & have a memorable vacation so come for the experience & stay for the fun🤗Really enjoyed the video🎉🇯🇲
This is one reason I stopped booking at these All Exclusive resorts. I prefer renting a Airbnb condo or villa and buy and cook my own food and buy my bottles and have my drinks as I want them. The Palladium is just a high price good for nothing. Never again
Yup they're too much highway robbery.
Facts!!! All of the drinks at the resorts are all mix anyways, yeah not worth it lol
I will still stay in plenty around the world to share the experience, but for my first one... not worth it. $1,200 can get you so much more
@@Travelwithchris Another option is a "Day Pass" from there and stay in the airbnb. Day pass is $99.00 USD per person from 10:00am till 2:00 pm.
Chris I spent $1200 + at the same Palladium Palace resorts in Punta Cana DR all inclusive..so for you to spend $1200 for 2 days that was robbery in the 1st degree. I'm definitely sticking with my Airbnb they're much cheaper
Airbnb 😂 Should be Air pnp. Air Pay n pay.
Every couch should come with Gladys..lol. You are so right Chris, first impression is so very important. So sorry that you had such a trying start. As always totally enjoyed your video. Always keeping it real.
I went to Jamajka week ago for a wedding to Riu ocho rios and the resort was fantastic, I did not have any issues m, 2 weeks that we spend there were amazing, I highly recommend that place ❤❤❤❤
This was an excellent video. My favorite part was where you described the shows and nightlife. That is usually a weak area for a lot of all inclusives. We primarily travel to all inclusives. You were absolutely right when you said that many people work hard, save, and spend large amounts of money to travel and experience a high end resort destination once a year. I would’ve been highly disappointed with the treatment that you received upon check-in. That is totally unacceptable and for that reason, I will not visit that resort. I travel with my young girls who want activities during the day and want to see other people in their age group, so all inclusives provide something for everyone and added security for my daughters. We will usually do two or three tours at our destination but recently my girls prefer to be on property. Great video and thank u for telling the TRUTH.
Thank you so much! I'll have to try another resort next time!
Wow, how sad for these folks. We vacayed at an all-inclusive in Jamaica and loved every minute of it. But it was over a decade ago, so things may have changed and apparently not for the better. Oh and FTR, we stayed at Couples Resort and divided our stay between Ocho Rios and Negril. Even back then we didn't want to stay in Montego Bay at all.
I am currently planning a trip to Jamaica with my entire family. There will be about 10 of us. I've been many, many times in years past, and always travel like you. I love experiencing, as much as possible, the realness of a place. If you stay on a resort, you could be anywhere in the world. You're typically not getting the experience of a place if you stay on a resort. I get it. Get out and play with locals. I've typically hunkered down in Silver Sands and traveled around the island during my stays. I even got married, the first time (tee hee), in Negril, but again, I'll do it a little differently this trip. I want to pass on the travel bug to my kids. If we experienced what you did, they would have a tainted view of the island and I don't want that. I'm looking for an all inclusive that meets our needs ( we have a kiddo in a wheelchair) and standards. Thank you for this review. I've been searching for our hotel and now I have one less to review thanks to you. You've saved me and THEM quite honestly, from the wrath that would ensue if I'd experienced anything close to what you had to endure. This has been really helpful. I am really happy that your trip ended well but will take a HARD PASS on this resort.
Negril 7 mile beach "Treehouse"
Keepin it real. Thanks Chris❣
Thanks a lot bro!
My husband I went a couple weeks ago to Jamaica we stayed at Couples Tower Isle in Ocho Rio. Its an older hotel, all inclusive. But the service was amazing. Staff was friendly and food was extremely good. I would definitely recommend it.
I am local and your RIGHT, fun fact the hotel is in Jamaica but it’s Owned and Managed by a Spanish Chain of hotels.
dang crazy! Thanks for watching!
My wife and I paid over 5K for 7 days for Breathless on our honeymoon and we had a terrible experience. We someone lie in our face about an upgrade. The rooms weren't cleaned well. They kept having an issue with washcloths and towels. We spent half the time outside of the resort lol.
Wow terrible! So sorry you guys had that experience
@@Travelwithchris thank you, all good. I am not sure if it's just Mobay as a major hub, but Negril and Ochi seem to be better as far as service.
Grand palladium is in Hanover and not Montego Bay
Am a local who stayed there in Covid the food wasn’t good, but the wedding that I worked at while there that food was good. They said it was because of Covid so a lot of there chefs weren’t available and a lot of persons weren’t there so it wasn’t all that fun.
The place is really nice though, the club is fun.
Royalton is really awesome.
Thanks a lot for sharing!
The Grand Palladium in Lucea is not considered Montego Bay. Both areas suck, but still not the same.
I stayed there a few years ago, it was terrible. my family and I were there for 7 days. On the second day someone stole my sister towel, flip flops, work phone and wallet with her room key. It was late afternoon, we were the only ones left in the pool. all the other guest left to go to dinner. The only people around were the life guards. I got out and left my sister and two cousins. 30 minutes later my sister came to the room and said all her stuff was gone. I went to security, they were so rude and said they had to search her room because they feel she is lying. She allowed them to search. They didn't find anything. I went to management and asked them to look at the camera, as there was a camera facing where she was located by the pool. They said that camera is for the live feed for their web page. Management said they will look into it but there is nothing they can do and this never happened before. As the days went on the staff, security, lifeguards etc were being so rude to us. We felt so unsafe. We started talking to the other guest about what happened to us so they can be aware. well, we were not the only ones. A lot of other guest were getting robbed , even their rooms were broken into. I continued to check with management for updates. They kept saying its not any of their staff doing this and it has to be another guest . As compensation, they offered us 3 additional free nights for 4 people. My immediate family decided to leave and some friends who was with us decided to stay for the 3 nights. I will never go back there and would advise anyone who is going to please be careful.
DAMN...THAT IS HORRIBLE. AND THEY THOUGHT YOUR SISTER WAS LYING ABOUT HER PROPRETY BEING STOLEN SO SECURITY HAD TO 'SEARCH' HER ROOM? OH HELL NO.
MAKES ME WONDER IF SECURITY THERE ARE ROBBING TOURISTS. I WOULDN'T SPEND ONE NICKEL TO STAY THERE. DISGUSTING.
It's very unfortunate that you had such a terrible experience. I'm glad they made up for it and you were able to enjoy in the end. GP was one of my favorite resorts to visit but the quality of their customer service has been a challenge in recent years. Really hope they get it together because it’s such a lovely resort.
Thanks for sharing your experience! Yes I hope they get it together also. The reviews look terrible on Google in the recent months. Such a beautiful resort with a lot of potential
Smartest thing to do :-). I even see Jamaicans going to Jamaica and doing all that you’re better off getting a bnb and I keep telling people stop doing tourist stuff and go with the locals. 1 they don’t give back to our country I mean they provide employment that’s about it a white man from some other country owns these places and the experience is never authentic Jamaica.
@@Travelwithchris YOUR VIDEOS ARE ACTUALLY DOING MORE DAMAGE THAN GOOD BECAUSE IT'S NOT LIKE YOUR PORTRAYAL OF THE LOCAL EXPERIENCE IN ALL IT'S GLORY IS THERE. THERE IS SO MUCH MORE TO DO OUTSIDE OF THE RESORT THAT YOU HAVE FAILED TO SHOW. THEN YOU GO TO A ALL-INCLUSIVE RESORT AND THAT TURNS OUT BAD TOO SO BASICALLY YOU ARE SAYING DON'T COME TO JAMAICA.
@@chevalierdenoir754 every vid he did while in Jamaica he complained and he is cheap! The one time he spend money he tried to get Somthing for free out of it!
@@pitbull8766 Were we watching the same videos? All of his other Jamaica videos he was generous with the locals and generally had positive things to say about his experience.
Glad everything worked out for you brotha ,, the beaches and the food look amazing, thanks for sharing your experience throughout your stay ,, take care
Thanks a lot brother! Appreciate you man!
My buddy just came back from grand palenium Memorial Day weekend. 20.
24. He said management is horrible and they ran out of breakfast food. He said never will go back there again.💯💯
The bartender was sooo disrespectful when you asked her for the "rum & coke @20:38...she said maybe..if you want me to...i'm jamaican and this makes me sad 😢
Yes but the sad reality is we got rude service everywhere on the island... no joke
@@Travelwithchris that's not good at all 🥺
bro sad to hear u had that experience been watching ur vids for a while. I live in Jamaica and a lot of my friends complain about that resort its not what i use to be. I hope u still enjoy ur time on the island. maybe i'll sight u in Ochi Rios if you ever there this week.
Any resorts that you would recommend in Jamaica?
@@IAmHisBeloved5 Bahia Principe Grand Jamaica is a great one if it fits the budget
I’m glad they made things right for you in the end bro. I’ve stayed at other grand palladium’s and I’ve have great experiences. Thanks for sharing
Before I went to Jamaica I looked at so many videos. I ended up at RIU and had blast. The most entertaining resort! Next time I will stay at the couples resort in Negril.
I really enjoyed your videos, I will be down in Montego bay in a few weeks and now I am happy I didn't do the all inclusive because I don't have patience for bullshit. Thanks man u r the best at what u does and keeping it real. Luv it😉
Thanks so much! I hope you have an amazing time!!! Safe travels!
Chris, palm trees and coconut trees is different. Coconut tree produce coconuts, and palm trees produce palms. Which is used to make palm oil.
Good comprehensive review. Glad everything worked out in the end. Wondering if you booked your reservation on a third party site? If third party site guaranteed you a king they were lying. And the price you paid was outrageous. GP's website doesnt allow you to specify king versus double, and as a Club member I can request a King bed but it's not guaranteed. In fact I had the same problem at a different GP resort last year where my first night was in a double because no king rooms were available at check in. Agree that front desk needed to handle it better but who knows what was going on behind the scenes to cause so many others to have room issues at the same time. Last, if your overall feeling at the end of the stay was mostly positive aside from check in, why title the video "NIGHTMARE?"
In 2022, 40 of us went down for a wedding. We all had trouble getting our rooms, almost 7pm before we got checked into a room. The check in counter was horrible, and they kept saying the wedding, that had been paid for a year earlier, hadn’t been paid for. Took the brides family almost a week of arguing before the hotel finally admitted it was paid for. The rest of the staff and food was incredible. Then come checkout time, the bus that was to take us back to the airport was two hours late, causing us to almost miss our flight home. I agree customer service needed a lot better training.
Whenever I fly into warm weather destinations for vacation, I include bathing suit in carryon. If I get to hotel or resort early, I am swimming, lounging, beaching etc till room ready. No sweat man.
This was a great video I am a Jamaican and to see how you were treated is sad but for sure the consumer service is so bad and they don’t care and that is what make it so bad
Remember, there are at least two sides to every story. We were just presented with his side. So, you are just commenting on his version of events which is not a balanced view. Wouldn't it be better if we saw and heard what the management people said and did to make a fair judgement before saying, "sad to see how you were treated... etc.". The crass, vulgar expressions of the guests who commented in the vlog was disturbing, to say the least. The police had to be called. Jamaica does not need tourists with such bad behaviour. One has to be mindful of what one post because of the impact. A lot of people are reactionary to what other people say and make decisions based on someone else's experiences instead of seeing for themselves. Jamaica has been in the tourism/hospitality business for decades; from the days of celebrities like Errol Flynn, Noel Coward, Mick Jagger, Johnny Cash, Elizabeth Taylor, Martin Luther King etc. There is always room for improvement and thankfully the people who have visited, had a great experience and keep returning outnumber those who have not. Hope Chris finds the perfect vacation and country.
It’s a beautiful resort. I stayed there 2x. The first time was wonderful. The second time was terrible. I agree with you!
Kudos to the Chef’s & Bartenders.🇯🇲
That’s upsetting that they didn’t explain beforehand . I worked cleaning at hotel in America and sometimes on weekends the rooms are all booked and we have to wait until customers leave to clean and sometimes they stay past the time limit . So when someone comes early the desk person informs us to do that certain room so customers end up waiting for us to clean . Our hotel hires more people to work on weekend but some workers don’t show up then rest of us has more work to do . Hope this helps you .
Mannnnn when is stayed at an all inclusive in negril, it was absolutely the best experience and vacations I've had in a long time. Everything from service, to food was just Perfecto
Hi Jason, what's the name of the resort you stayed at?
I have been going to Negril Jamaica 🇯🇲 since the late 1970's probably about 14 times. It is always a wonderful experience at the resort and in the local area.
@@brendavincentspringer6363 yes love negril
I was there a few months ago. Me and my friends had a great time. The staff at the check in desk was a bit rude and then there was another staff member trying to get us to go to some type of “presentation” but I told her NO! Other than that we had a nice time.
Depending on the perk it might be worth it lol. I went on a presentation once and we got vip service at the airport on our way home. It worked out even better for the elder we had on the trip.
As a Jamaican I am so sorry that this was your experience. Thank you for sharing the raw and real Jamaica. Most of these resorts aren't owned / operated by Jamaicans and that may be why the staff are terrible.
So where do the staff come from then? The hotels might not be owned by J'cans but J'cans staff them. People are spending their money they should get better value......
I feel the same I’m sorry that you had that experience. There are much better establishments than that resort. I would suggest a smaller non all inclusive property like Skylark or Riu Grand Palace if you want all inclusive both are in Negril.
Exactly, many of the resorts are owned by European and Spaniard companies. Maybe that's their procedures and not that of the locals. Not to mention they have to look out for their investors.
Wow! I'm so sorry for your experience. I started traveling to Jamaica in 2017. I have a membership at Iberostar in Rose Hall (right outside Iberostar) and I absolutely love it. However, if you can force yourself to live without an all-inclusive, I would recommend Treehouse in Negril, which is located on 7-Mile Beach. The 7-Mile Beach experience is incomparable! (FYI, that "speaking with a supervisor" method of resolving issues in Jamaica does not work. It's like being in Rome: DO AS THEY DO! Leave your entitlement at home. I learned that from experience. I now live in Jamaica and I'm saving so much money than if I were paying a nightly hotel rate.
Wow, I had my wedding here and it was amazing, customer service was great, the rooms were great, food and amenities spot on for a five star resort, we were part of a large party nothing was too small for us, this is so sad that your experience was not a positive one.
Chris you gotta meet up and collaborate with Ras mokko,freelance chucky and Jamaican Food boss.youll see different parts of the island
I just cancelled my reservation for this hotel,, going to RD...
I would suggest you go to St. Maarten. It is a beautiful island and I had such a great experience. St. Maarten is the best.
You know it’s bad when people jump in the video and curse and look aggravated 😂😂😂
I went in 2019 and had to change my room twice. It is a shame that such a beautiful resort has ugly hospitality, even now. Needless to same, many employees were great but top management needs a revamping. Thanks for the content 🙏🏿
Crazy! Terrible place, yet people still try and leave comments saying that this place is amazing! 🤣 crazy to me
Thanks for keeping it real Chris..they charge a lot of money so they should be called out …
Last time we were in Jamaica, we stayed at Iberostar Grand Rose Hall. Absolutely amazing. Several restaurants, decent entertainment and wonderful drinks in the beautiful pool.
New management
The Royalton Blue Waters Montego Bay is a great Resort 👍
Chris, Sorry the negative experience in the beginning, happened to you. I am glad that you are able to advocate for yourself and Gladys to have things done right that should not happened wrong in the first place. I appreciate your valuable feedback especially since your video provided proof of these bad incidences. I am shocked that the front reception smashed your camera when simply the guest was providing their own truths of what they went through. Therefore, I will NOT CHOOSE THE GRAND PALLADIUM as my next vacation. I was not happy with Riu Palace Tropical Bay because the housekeeping did not provide me the service and stole my clothes!
I'm happy I chose Riu Montego Bay for my 7-day vacation in February. For the lost part, it was awesome. Jamaica is an incredible island with a lot to see and offer.
I too enjoy the local aspects of the island. I stopped by the pudding shop to get some sweet potato and banana puddings.
I'm sorry you had this awful experience. I'm sure you'll have a better time next time.
Great video. And I love your detailed feedback. I’ve been to Jamaica four times and stayed in Montego Bay each time. Never at the grand palladium though. The island is beautiful, the culture is amazing, the music the food, etc. I’m going to try to be as diplomatic as I can, if you want to travel someplace, that’s going to roll out the red carpet for you and give you top notch customer service, that is probably not the best island. 🤷🏾♀️ again, the culture is awesome & it’s aesthetically pleasing, but at the end of the day that may come with a sacrifice of service. Would I go again? Absolutely! But I know what to expect. I stay at Riu. It’s just one of those escape from my every day life and enjoy the sun kind of places. If I’m paying money, I should get great service, but I’ve learned to settle which can be unfortunate depending on what I’m seeking.
We stayed at the RIU Palace and had a blast. We had access to the surrounding resorts money well spent. There's a lot to do there in Montego Bay and the surrounding areas. We explored outside the resort as well, plenty to do.
This is why I say the best food comes from the streets or them cook shops and restaurants