Why You Can't Use Your Direct Express Card
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- Опубликовано: 3 авг 2024
- If you are having trouble using your Direct Express debit card, this video walks you through the reasons why, including:
- Issues with getting a new card after the expiration of your current card
- Trouble activating a new or replacement card
- The card was shut down by Direct Express due to fraud or suspicious transactions.
- Stolen funds from Direct Express card
- Direct Express card not returned by ATM.
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Direct Express Help is not affiliated with any government agency. We are a website dedicated to helping Direct Express Card holders find the information they need.
This includes:
- Direct Express Login
- Direct Express Customer Service Phone Number
- Dispute Resolution
- How to Replace a Lost or Stolen Card
- Direct Express App
- Direct Deposit Information
- Direct Express Routing Number Information
- Free ATMs
- Breaking News About Direct Express Card
We are also a resource for Social Security and Disability (SSI and SSDI)
For detailed articles and instructions on the topics above, please visit our website at directexpresshelp.com/ 
Хобби
2 months ago I had my card stopped or locked ...And nobody was even messing with my account just outta no where
It just happened to my mom
@@jaydee0187It's happening to me as I write this
Bottom line, Direct Express blames you for their F--k Ups..
Thank you for your feedback!
Yes they do blame you and then make you go through all transactions and mark the one s not authorized by you making
@@mitchclinton4452 they also just block ur card for suspicious use lol they just pick anytime to accuse u & w/ out informing them to block ur card due to suspicious transactions. I m gonna quit direct express & put my money in a bank bc it's BS what they're doing They got some schemes going on.
They absolutely do. I am about to close my direct express account and just use my regular bank account because they’re customer service couldn’t get any worse. It’s -4 stars and that’s being generous. This company needs to be shut down immediately. The fact that they have the audacity to sit there and then mark purchases or transactions that a customer makes as fraudulent when they weren’t fraudulent to begin with didn’t make the customers submit ID, which could take upwards of over 48 hoursto access their funds is absolutely outrageous and this is a practice and policy that seems normal to them. Pathetic and disgusting.
What you explain here describes a very poorly run company . One that absolutely has no business having access to people's funds and is being tasked with running that system properly and efficiently. The host is right. DE never answers the phone in a timely manner,, and when they do they are no help at all much. They've even hung up on me mid conversation. I had this problem a little over a year ago and neither I. or anybody else I got to try to help. could get through to them whatsoever. Morning, noon, or night they wouldn't answer. It took me over two weeks into that month ( May 2023 ) before I got access to my money. And this has got to be the fifth time over the course of just two years, that this has happened. So I feel it's fair to say your system of customer service is broken and smashed beyond repair. . But as of right now it's your company, and not money belonging to the more vulnerable, that needs to have a hold put in it !!
Customer Service is beyond worthless, and very rude. They told my gf that her being unable to access her money is because Mastercard is showing fraud, but there's nothing they can do about it. I'm in the process of switching her over to Walmart card. I receive my SSA through them and have NEVER had issues.
I agree bro. I've been unable to access my money for days for no apparent reason. Put on hold for nearly 1 hour at a time. Still waiting for replacement card. Had no idea so many people had this problem very frustrating. Thanks for video.
They screwed me good...no problems til July 1st then I couldn't make any online payments or purchases...I called them and was told that couldn't fix the problem...I changed to Chime...direct express sucks they treasury dept needs to investigate
Chime? How is that going? What are the fees for it?
I'm suspicious of the workers, they should keep track of all of them.
Strangely ever since I've been to California.I've had about 4 fraudulent situations within 6 months.And it's usually the worker behind the counter like a target or the grocery store
I agree, once people activates their card all of a sudden it happens.
Makes me wonder too.
@@annekary6190 nope! They think we're all dumb w/ our money bc we're on SSI, the direct express workers knows everything about ur info.:My proof is I never ordered stuff online w,/ this card & I dont use my card in stores I take it out on ATM before shopping , I use cash. That's how I found out who else would of done it are the direct express workers let me make that clear.
I had to get a newcard. New card works so far but I'm nervous about next month. I was late on all bills. No explanation was given as to why old card suddenly stopped working and none of the reasons in this vid applied to my situation. The card just stopped working even though customer service said there was nothing wrong
Me also. They claim cards fine. Still waiting for replacement.
I don't know what to do I can't activate my card and I keep trying to call them I can't get ahold of them and I don't understand why I can't activate my card please help please
It's just happened to me was supposed to be on there Friday the customer service number isn't answering I can't pay my rent now. I contacted social security and they said it's supposed to be there
It just happened to me too I've been call everywhere and just hit a brick wall
Same. I ordered a new card but was late on everything. New card works so far so good. They gave no explanation
This vid didn't help either
Same.
How would D/E know when, where, and why they need to send you a NEW card?
Me and my mom who is my payee both recive ours money on same card have since my dad died last year. They sent mine on the 3rd but not hers. We went to social security office 3 times they finelly said it was on direct express that it was sent along with mine we called customer service on back of card they sent us a code and wanted us to email it back to them along with my moms full name and id we did what they said and waited a day and then called back when we called they said moms id verification had been denied and they was locked out of seeing our accounts and that we needed to go back to social security office again i dont know what to do our bills are past due and my check alone won't pay them and seems we cant get any help or answer s of why it didn't come and why we cant get it back its very frustrating and stressful on me and my mom
Did your issue ever get solved?
How can I get my SSDI deposited on a bank card. Why was it years ago I could call what state I lived in my routing number and account number. Now they say there is no such thing
I never have trouble with someone answering I have a problemwith them not getting the paper work to unlock my card . Ive sent it 4 times in the last 2 months now I started thing who the hell is getting my documents. They told me it was better to go in the office so I called CoAmerica bank and was told that they dont have nothing to do with the accounts and can't do anything about the card being locked or giving ordering me a new card . So what niw Im getting all my things shut off and about to get evicted.
Hello my name is Darnell Hannett I just recently try to order door with my direct Express card and it didn't work so I transferred the funds over to my PayPal they let me transfer the money and when I needed a little bit more money to be transferred because I also was trying to pay bills you told me that I couldn't and then I and if I told me that due to too many failed links I'm unable to access the card at that time I called a 24/7 customer service number and got hung up on due to too many people calling it is 5:00 in the morning where I'm at and I have bills to pay rent to pay and I have to pay for my son's birthday party stuff the car will not let me purchase anything offline won't even let me pay my bills online the only thing that I haven't tried yet was to use an ATM this is like the second time that this has happened to me and a video you could make sense the only thing that I didn't have to do was talk to customer service cuz they activated my card
I wasn't having any problems UNTIL December 1st this year!
Sorry for your experience. Have you been able to call them?
It took me 12 hours to get through when I finally did she said she couldn't resolve it so I had to go to the social security office which I did the next morning they told me that they resolve the problem and the card would work went to the ATM it does not work I don't have my phone because I can't pay my phone bill to get my so I can't call them I had to borrow a phone from somebody and I don't know anybody the problem is the issue was supposed to have been taking care of but the card doesn't work
Do you have an update? Have they been able to resolve the issue with your card?
I tried to pay my phone bill. And it blocked me out and it's never done
I went 6 months locked out they wanted I'd after 6 years of using the card it took 13 weeks to get a new passport then they denied it I then filed a complaint and was finally allowed to access my funds this is ongoing as I had to open a new account with ss and iam waiting for my new card here overseas in philpines should be settled by Oct 2023 its a real headache
I have two months out
Were you able to get the issue resolved?
Wow thank you for letting us know. I really hope you got that resolved.And you're enjoying your stay out of america
The number one problem I have is that I can't pay my bills with the card. I works periodically at grocery stores and the like but if I go to a different grocery store near my house and spend a few dollars, locked out. Only one free ATM withdrawal is allowed a month. To pay my gas bill I have to pay 2 ATM fees, one to the ATM, one to Direct Express then I have to take the cash and pay to buy a money order or cashiers checks. Direct Express does not provide a monthly statement unless you can somehow get them on the phone and agree to pay $1.75 a month. This is a problem if you need to prove your income to apply for Energy benefits, food stamps etc. Oh and the nearest ATM that does not charge extra is in the next state.
I foyu have a Simmons bak use that one. All withdrawals from there are free. Also at many stores like wal mart you can choose cash back and that is also free
I have been calling direct express because I can't use my card and they want me to send then a picture of my ID and they won't tell me how to send it to them. So in the mean time I can't use my card. What can I do ?
Unfortunately, without your card, there's nothing you can do. You have to get a replacement card.
Same thing just happened to my mom
I can't get them to answer my call and I got a new card and they won't takemy pin
Have you been able to get through? Did you get the issue resolved?
I cant access any information or talk 2 a agent for 3 days now,
they are garbage and don't care about you
I had to get a new card because the bank that the card comes from issued new numbers but they didn't tell us or send new cards it took me 3 days to get in contact with direct express
So please tell me HOW you made contact with them!. I've tried all ways. I need a live, speaking person, and not a machine. My card worked last month, but this month, the balance check said my card number didn't exist. If I use my social security number, it tells me my balance,b
@@TonyaClayton-bm6su it took a week for me to get through to talk to a real person I just kept calling they say to call after the 3 of the month
I just kept calling until I got someone
They told me it was not due but MasterCard that declined my card for online payments
I think that what happens to me also
Soooo how do they contact DE on phone. Do you have another number for them
Yes - call 1-888-741-1115
@SocialSecurityEdbull shit
My name Tyrone hutcherson and I am disabled and I have no state I'd getting pay checks and I can't get around to get my proper ID and birth certificate and I have been social security and they have opened my account and no who I am my wallet was stolen and I need help
I am having problems with my direct Express card because I have not got my card yet and I really would like to know what happens with it
How long have you been waiting for the card in the mail?
@@SocialSecurityEdge I have been waiting since the first of the month
I have been waiting for it send the first of the month
So what I am asking for is a new card or reset my card please I really need it really bad
I can’t make any online purchases why ??
Same here we'll mine I can make online purchase but getting money from the ATM it keeps saying I need to contact my bank ect I can go like into dollar general and swip the card on there michean but can't withdraw from atm
My direct express card has been unavailable for 2weeks can’t get customer service to answer the phone at all I call 1,2 or3am and still can’t get through I need help
Your experience is not unusual. Unfortunately, it's really hard to get a hold of Direct Express customer Service. You just have to keep trying.
@@SocialSecurityEdgeyou are not really helping anyone. Why are you wasting everyone's time?
and they would not turn iton
Everyone here, look out for the Class Action Suit that's inevitable.
I had the same thing happen with my old card but they sent me a replacement card in 2 buisness days
What if the Direct Express workers are the one hacking ppl's money. They have all of the info of the recipients
Sadly most of the cases are people buying things online and turns out its a scam.
@@Thebestpunk no it's not bc I didn't buy or used my card online, I know it's the workers that's why they're getting sued
im past 3 months without my funds since dec 2023.
My card has an aop but if I have more than $1000 on the card I get the cash off the card
today 2/5/24 can here money on my card can charge cup coffee uber but tried gettin 50 to 500 couldnt neve happen before
If you have a debit card you have used without issues use that for direct deposit
Will you older benefits be transferred into your new direct Express card ??
Thay told me my chip was locked and then thay said i need a new card because the chip doesn't work
Have you received your new card? Does it work?
@@SocialSecurityEdge not yet
The most useless video i have ever seen in youtube history😂😂😂
Direct Express and Social security SMH
How come someone cannot put a money into your direct express card why is it only direct express say if my mom wanted to send me money and she want to put it in direct Express how come they won't allow that if I'm trying to get a loan how come I can't get a loan sent to my direct express card
,????
You cannot add money to a direct Express card because they are only designed to accept government benefit payments that you've been approved for..
Go to a good ATM get the cash off your card
Sorry but gotta share ...a car cut infront of causing an accident. Wasn't my fault by law everyone has to have car insurance so they had to pay me...totalling out my car...SSI stopped my benifits because a car wrecked into me ...They said it was earned income😂😂😅 omg
Didss helpyou
I haven’t had any issues with direct express and i have been with them for about 10 or 11 years now.
Take at least $100 off, I thought I was good too...MY CARD JUST STOPPED WORKING. I have $8 cash. I'm screwed.
I call bull shit!
You're just one of the super lucky ones who weren't affected by it. It's happened to me several times. What causes my anger is when after that I can't get in touch with anybody at DE. Online doesn't work any better , which is basically your only other recourse to take. This happens too often to believe it's just a chink in the system to straighten out. Seems closer to me to have more to do with actual company policy or agenda behind the cause of these " hiccups " DE keeps having.!!
nothing but lies they promise to put in mail and fail to twice, and mistreatment. they are abusive by phone, hang up on you.
Comment.
Thank you!
Icantget nomoneyto pay myrent
These issues are not common problems. The card works fine if you don't try to do something illegal.
I have tried to use my card to pay my bills with an d nothing happened or can they reset it so I can pay my bills with it
My card won't work on RUclips and that's not illegal.
@@yippeeyokai5750 Says you.
YOU DON'T KNOW $#@!, SO SHUT IT.
I can't believe that I can't make a get no one else to take care of me and I will never let anyone get my money I need to know that you have to do something like that for me
I don't believe most of these comments. I had that card for several years and never had one problem. I also figured out how to get customer service on the phone....some people do shady things with their card and it gets shut down.
I have mixed feelings, I worked for Social Security and ppl complained a lot about them. It’s crooks in every company. I was in the military and the financial soldiers created a whole soldier and got paid 2x for years until he go caught. That was in the 90s🤦🏾♀️
@@doubled5927 It's crazy what people will do.
Would you mind sharing how you are able to quickly reach direct express customer service?
@@SocialSecurityEdge You have to listen closely to the prompts. Most people assume the prompt is over, but it's not. You have to listen carefully because you can miss it.
This is the first time I ever this problem
I'm òne that amt want let me get my money out and I need my money today
Did you get your issue resolved?
Direct express is safe sir. Yall are trying to get people to sign up for their card. Wow. How evil
Thanks for your feedback.
Bologna, mam. DE isn't safe. And I can assure you I have zero interest in getting you to sign up for a different card. Getting people away from banks and cards is a business I'd be interested in being a part of if anything.
I can't get my money from direct Express for January because I gave them the wrong email what verification of who I am I since then have disqualified myself from them and cash my March and April check it quick check cashing and they run fingerprints and my fingerprints guess what I am who I say I am is that not reason enough for me to get my January and February