Troubleshooting real world IT tickets | user profile , outlook, license, phone extension issues
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- Опубликовано: 10 июл 2024
- #itsupport #techsupport #troubleshooting #ittickets
Chapters:
00:00 - Introduction
00:36 - ticketing system
01:08 - User profile issue
05:49 - Outlook issue
08:25 - Windows license expire
09:23 - locked hotline 
Хобби
There's also an easter egg in this video. Let me know in the comments if you found it!! ☺️
Planet of the Apes? ;)
what is the present if i find it please... I need 30 minutes call
we need more real time IT tickets troubleshooting videos.
I'll try to do more!!
I like your material and practical fixes over gatekeeping. Many gatekeepers abound whose material I find objectionable or blocked. On the other hand, Yours is really fantastic.
I would like to share that I'm finally getting interviews after months of no luck. Your videos help a lot and I appreciate that.
Wow goodluck!! I always say that it's better to overprepare when doing interviews. And even if you don't get the job, atleast you learned something from the interview and just keep going!
I owe you my IT career. Your tips are SO helpful. Thank you!
You are so welcome!!! Will do our best to keep posting content like this!
I just started as a Junior Systems Admin role 6 weeks ago. This is my life.
Thanks for the upload!
You're welcome!! Congrats on the new job!! What kind of issues do you deal with most of the time?
@@EastCharmer probably those goddamn printers
@@EastCharmer Troubleshooting printers, networking equipment, swapping out bad peripherals, AD user permissions and figuring out how certain GPs function in 365 (we're hybrid right now). I work in manufacturing so our ERP system has it's own group policy system tied in with AD that mirrors the above issues.
I also find myself troubleshooting what is reported as an issue by the user but it turns out to be a process issue (e.g., not properly applying changes in sharepoint sites, or not being able to send attachments to external users in teams because Microsoft apparently hasn't developed that feature 🤷)
@@andrewp.peters9726 I am looking for a junior system admin. Please let me know if there is an open vacancy pls
Hi! I just passed my CCNA. Just wanted to thank you for your content as it will be a big help as I get into IT.
wow!! Congrats on passing CCNA!!! great job!! I'm glad I could help!
this definelty reminds me of my day to day work ahah :D but really cool that you share it with us!
oh nice!! Yeah there's always tickets lol I'm happy to share this so more people would have an idea
This is awesome! I have soon finished my CompTia A+ cert and found your site! This will make me understand ticket problems alot better!
And of course you are beutiful looking and seems to be so smart🥰! A difficult combination to resist😉
I will do core 2 now on friday so wish me luck!
Thank you! Glad it was helpful! Goodluck!! and keep practicing your skills!
Thanks beautiful lady! I really appreciate you doing these tickets videos.
You're very welcome!! I'll try to do more soon!!
This is really helpful thank you I've been working in IT deployments but haven't been able to have experience with active directory or the ticket systems.
I'm glad you find this helpful! oh I see. what devices do you deploy? I'll also make a video on how we use AD at work
nice video im completing some certifcations and a degree so these really give me an idea of what to expect
Thanks! Glad you liked the video! what certs are you completing? goodluck!!
@@EastCharmer a local system admin cert and ccna cert and for my degree BSC.Computing Major: networking
Great job, l like your information
Thank you! I'm glad you like the video!
thank you! very helpful!
You're welcome!
Great video! Thanks for sharing it. Keep up the superb content!
Thank you! Will do! More videos to come!
I always request user/s to provide us with screenshot/s to give us more info about the issue.
Yes!! That's best practice right there!
We use Jira, do so much that it’s hard to get to the other tickets. Set up new computers, ship them out to many locations, set up and ship mobile devices to different locations. In the process of setting up many pentesting devices that needs to go to every location. Then, when I have time, I get to the troubleshooting. Only plus is that the day flies by and it’s the end of the day in a few blinks 😅
Oh I see. we used Jira before too and I wasn't a big fan of it for tickets. I like Service Now more. What kind of troubleshooting do you do?
@@EastCharmer Yea me neither, especially how I can miss a ticket or two from time to time since it gets lost in the sea of tickets. I never tried Service Now, I’ll check it out.
I troubleshoot a lot of services since we employ many third party apps. Networking issues, printer issues, hardware issues. Sometime it’s a bit challenging since we mostly work remotely, our business has 100+ locations spread out across the country with a few near me, which I can travel to for easier hands on troubleshooting.
Ganitong ganito ginagawa namin ate lalo nayung gpupdate /force na umaabot ng 10 mins hahaha
ay oo haha o minsan nag eerror pa haha
Great work @EastCharmer
Doing certification for IT support through Linkedln learning or other platforms make any difference when it comes to Resume selection?
Thanks
Thank you! I think learning the skills and putting them on the resume is what employers are looking for. Make sure you are adding important keywords like Active Directory. ticketing system etc
@@EastCharmer Thanks, I will keep that in mind while tailoring resume.
🙏
Another Great video East charmer.I was going to ask you when working with AD like the problem with Caesar’s computer I thought he was works miles away.but he works in the same building as you? And you physically fix his pc.so how do you fix the users issues if their miles away?thats what I would like to know.
Thank you! If the user is miles away , you can remote in to their computer and log-in as admin. We use bomgar as the tool for remoting but there's other apps as well.
@@EastCharmer oh I see that’s good to know.but if the user is within the same building you directly go to him? thanks East Charmer for the informative videos.😃
@garylove2836 yes I go directly to the user. To me personally, it's easier to ask the user in person what the issue is. And they can just show me (most of the time it's hard for them to explain). It's also easier for them to cooperate if you're working with them in person
@@EastCharmer oh I understand now.thank you for the explanation God bless you dear🙏🌹😀
plEASE MAKE MORE
Will definitely make more ticketing videos soon!
Hey East, what happened to your cooking channel btw? I can't seem to find it, can you send me the link please?
Hello there! hhhmmm I really don't remember having a cooking channel but I have another channel for random stuff www.youtube.com/@wandercharm
I am looking for a junior system admin. Please let me know if there is an open vacancy pls
Hi how long did it take you to solve all those tickets ?
it depends on the type of problems and also the availability of the user as well. but for quick fixes, maybe 15 min
Which ticketing system do you use, and which one is the best please?
We are using Fresh Service at work and not a big fan of it. I prefer Service Now which I used in my previous job
@@EastCharmer thanks for your reply. Do you know what big tech company use please?
Hi Dear Teacher I wish have good health Please Create complete video CCNA New version and MCSA and Important video in networking and Please share your whatsapp Nomumber