Thank you for sharing about the trash. My uncle has been a custodian (night shift) at Disneyland for the past 25+ years. They all work so very hard. Remember, Disneyland cleanliness is on a whole different level compared to other parks.
Hi. Please tell you Uncle Thank you So Much for All his hard work from me and my family. I Love Disneyland So much. And Appreciate each and Every Cast Member They ALL make Very Visit to the park AMAZING
It's been a long time since I moved away from Westminster to St. Louis, but that was one of the things I noticed about 6 Flags St. Louis. How much dirtier it was than not just Disneyland, but all the LA area parks like Magic Mountain and Knott's Berry Farm. Plus, Magic Mountain was, and probably still is, much better in the quality of thrill rides, although I know St. Louis has improved over the years.
I agree with the whole trash issue, but it is important to note that the custodial staff at theme parks are the unsung heroes. Always going around and making sure the park looks as pristine as possible.
I agree entirely! I do my best to thank every Custodial Cast Member that I see, whether in Disneyland or Disney World Resort. Walt knew that they are the most important, as the Custodial Department is the first one that he created at Disneyland. They are my favorite Cast Members!
@@evanjohnson6692 The scary thing is, something about the Costodial Uniform makes those who wear it almost invisible. You never see them in photos or videos. Though they are everywhere and usually the most knowledgable cast members when it comes to finding locations and knowing times of things.
@@silentpaw as a custodial cm..it doesn't show off our figure well either lol...and trying not to spill food on us during lunch is hard...a ketchup stain will certainly show lol
I'm not a CM but what drives me crazy is when people leave their fast food breakfast trash all over the parking garage/lots. I don't understand how anyone can even think for a second this is appropriate human behavior.
Agree!! There is trash cans everywhere. There has been times where my napkin flys off the table and I get up and chase it. Some People just need to be a little more courteous
Once I saw a mom not stopping her son pulling beautiful plants out of the ground by the roots. I don’t understand why she thought it was ok for him to destroy the flowers. Thank you for another great video! 🌸🌺😊
I love the ability to use the Disneyland app to leave a cast compliment! During our last visit, Genie + wasn’t allowing me to make a Lightning Lane reservation after park hopping so I jumped on the Chat on the app for help. A cast member was able to virtually make our next reservation for us and we continued our day without a break in the action! I used the app to leave a cast compliment to show our gratitude. We’ve asked cast members about the best time to jump in line for specific rides, recommendations for food, the best place to view the fireworks and endless other questions. They are all extremely helpful. They truly want to make your day magical! I’m so glad it’s so easy to send a cast member a compliment - we really appreciate all their extra efforts! ❤️
I'm in custodial and it's the worst when moms push their boys in the women's stall by themselves and they pee all over everything and the mom doesn't clean it for the next person.
Gooood point! This definitely should be added to the list. And as a mom of a boy I am going to be sure to double check all is clean next time I take him, for sure! Great input!!
I agree as I am also in Custodial and did work the Day Shift. Now I'm on Third Shift I still have to take care of the Restrooms. That Peroxide Disinfectant is not the best thing to breathe in when cleaning an individual toilet. This is done using a spray bottle.
For line cutting - I don’t mind when it’s one person catching up to their group. I HATE when 6 people are cutting up to the “group”. They ARE the group! At that point, wait in line
I'm a cast member and I'm surprised my #1 pet peeve wasn't mentioned...which is a big group huddled up and blocking traffic in a walk way....I call them PTA meetings
And may I just add, the "please do not leave trash around" request can be for everywhere! I can not describe how sad I am when i see trash left in parks, restaurants, parking lots, etc. etc. If there is no accessible trash bin, maybe do as i do and hang on to it until you find one? Please? Also thank you Amanda for the reminder to be kind. :)
#2 is the worst. Disneyland has more trash cans than anywhere else. It's so easy to walk a few steps and throw things away properly. I am always so grateful for the custodial staff. What do you think guests can do, besides being neat, to thank them for their hard work?
A lot of these points, imo, is the difference with being a decent person and being a jerk. A jerk will always be a jerk, no matter if you call them out or not. The best we can do is counter it with our kindness, right?!
I was a cast member for 4 years. The one question I got everyday that I always laughed at. "Where will I be able to see the fireworks?" I would always just point up. "But where can I see them?" And I would say anywhere. Literally anywhere in the Park. Just avoid infront of the castle and don't do into fantasyland. Another thing I despised was watching people I knew that were not in need of a wheelchair rent and use them in order to bypass the que on attractions.
As a truly disabled guest, I can really relate to this. I still remember watching a group of teens trading off crutches several times. So frustrating. What most guests don’t understand is that disabled guests aren’t getting anymore out of their day than the average guests. As a general rule I get MUCH MUCH less done in a day than a normally abled guest does. This front of the line service everyone thinks we get comes with a whole host of significant delays.
I struggle keeping my 11 year old from sitting and swinging on the ropes. I am glad that you called that out. I am showing her this so she knows I am not just being mean. :) Thank you.
My best friend has been a server at wdw for 13 yrs in sit down restaurants. Here are a few things servers don't appreciate 1. Not leaving a tip if you have discounts or dining plan. 2. Letting your babies and toddlers make a huge mess on the table and floor and then just leaving it for servers to clean up 3. Lying about the children's age at the buffets and 4. Staying and chit chatting at the table when you have finished eating after the restaurant is closed. 😊
I'm so glad you brought up the trash issue. I cannot stand when people leave rubbish everywhere, especially after shows like Fantasmic or fireworks. Disney has strategically placed bins all over the parks and custodial does an amazing job keeping the park sparkling clean. As guests we should do as much as we can to keep the rubbish where it belongs. Thanks for this video. It brings up important points and reminders for all of us.
As a former CM, #8 hit me hard. i worked Indy. The amount of vacations i “ruined” because the rides down is wild. I got threatened to be sued once. I get it sucks, but i didn’t do it lol
Also, if a family gets split up and they jumping into a flower bed, stepping in the flowers, to climb over more railing to reunite with their family. Please just ask a CM how you can reunite, they will help you do so without you needing to destroy Disney property.
I can relate about guest throwing or putting trash every where but in the trash cans. I work 3rd shift custodial at Disneyland. Guest will put trash on top or in between props that are inside the queue line, they also like to destroy / vandalize the props. Scraping gum off the floors & carpets can take time. So much in so little time. Sorry for the rant i just had to vent 😒
This entire tips video reminds me of the classic "human behavior" titled "Everything I need to know I learned in kindergarten"! So true!! Re: "parade times..." I THINK what many people are really asking is "what time will the parade pass by ME, HERE where *I* am?" Of course, clear communication would help ask THAT question instead! If I'M on Main street and the parade is STARTING at Small World, it could easily be 20/25 minutes before it "starts" for ME! God bless the cast member who gets THIS question! Hopefully, they're trained &/or experienced well enough to answer THAT question instead of the asked one, i.e. "the parade will start at (fill in the blank) and should reach THIS area by "X" time". I think I've actually HEARD CM's say something like that to guests! Re staying past closing: I like to hear the "kiss goodnight" and feel THAT is the true "park close"! I don't always have the energy to stay, but try when I can! I think it's appropriate to stay that long; after THAT though, guests should definitely leave! Y'all know the saying "you don't have to go HOME, but you can't stay HERE!" IF a CM thinks "staying past closing" is BEFORE the kiss goodnight, sorry, but that's not correct! Once the kiss is heard, LEAVE the parks. CM's need to go home too! 😍
NUMBER ONE IS HILARIOUS!!! Great video here...lots of fun and just a cool idea in that it's great to know whatever we can do as guests to make things a little better for cast members!
I have a slow walk and have to maneuver or pivot slowly due to a knee injury so just walking around the park is really hard for me, so it is really hard on me when others walk into me or cut me off, people who are rude while walking not every1 is fast or can move quickly.
I’m so happy you brought this up!! Cutting right in front of people who are in wheelchairs, with injuries, elderly, small children, etc makes things difficult for them. 💙
It's so frustrating when people run. I'm sorry you have to deal with that. I'm not sure if trying to get some disability pass would be helpful. Then you can jump ahead of the people that ran past you.
Love this video! We just got back from our very first Disneyland trip and it was so magical, thank you for all your videos which helped us prepare! The cast members were incredible to my family. My daughter was bawling her eyes out after doing the Matterhorn, and a cast member there pulled her aside and told her how brave she was, then gave us some lightening lane passes! I still tear up when I think about it. Thank you to all you hard working cast members!!
It’s funny to me when people complain about prices. I was going to Disneyland as a child in the 1960’s and people complained about prices even back then. The five kids in my family saved up all year so we could pay $3.00 for a ticket book, $3.00 for food, and $3.00 for a souvenir. Us kids each had a Disneyland bank to save the money. Yes my parents made up the difference, but saving up made the once a year trip so memorable and fun. We spent the whole year reading the guidebook to decide how we would spend our tickets. If you really want to go, save up for as long as it takes. Disney rarely drops prices so just know it will be expensive, but worth it with the right attitude. ❤
Re: ride closures, my 5yo and I got onto Radiator Springs Racers, literally just got into the car and drove up to where they check your belts are on, and the car ahead of us broke down. They tried for 20 minutes to fix it to no avail while we were stuck there, directly next to the panel with all the buttons and cameras. The poor cast member wasn't being told anything, nobody was coming to help her and she needed another person to be able to get us out. She was becomming visably more frustrated with the situation. Meanwhile my 5yo is asking her "what does that button do? What's that camera? Is the car ahead of us out of petrol?" I tried to draw his attention away and have him stop pestering her, but every time he had a new question she was RIGHT ON IT. She was so patient with him and explained how the mechanics were trying to fix the next car, how the screens show her where the cars are, and then pointed to the cave where they go to sleep. She was amazing. I've seen people get so mad when rides break down. I was on a log on Splash where the guy didn't stop complaining for the whole time we were sat there, and when we finally got out told the attendant "you better give us a fastpass". An in-show exit on Splash Mountain is a rite of passage, I was loving it. People are awful.
When you are walking at a certain pace (fast or normal) and the guy in front of you just stop suddenly to send a message with his/her eyes fiexed at the cell without paying attention to others
What always got me was when an attraction was SCHEDUED for refurbishment. It is listed online as being closed. It is noted at the entrance as being closed for the entire day. And then the guest gets angry when I would tell them that it is not operational. I was once blamed for ruining someone's vacation because even though I was selling ice cream bars on Main Street, somehow I was at fault in their mind for the Matterhorn being close for refurbishment. Not even my department. I once had a guest who told me that one particular attraction was the reason they visited. They were on day five of a five-day tip. The attraction had been open the previous four day, but on day five went into refurbishment. They didn't ride the attraction they claimed to visit four on the four days it was open during their trip. The attraction they specifically said they were there to ride didn't make their priority list on the first four days. But it was my fault, selling popcorn, that the attraction wasn't open on their last day. I was a Disneyland cast member for six years and not once was I asked what time the 3pm parade starts. I honestly think that is urban legend.There WERE times when I was on the parade route when I was in Town Square and the parade started by Small World that I had to explain that it would take time for the parade to get that far, but not ONCE was I even asked what time a 3:00 parade starts.
I’ve gotten a couple of epic photos with cast members near the entry gate to Haunted Mansion when it was closed. There are few other opportunities for photos with so many cast members in cool costumes in front of the ride
The funny part is I go to Disneyland about 4-5x’s a year and each every time I make a concerted effort to make sure I don’t do these things and every once and awhile I will say something to other guests that are being rude to a cast member. If I see someone toss trash. I will pick it up and hand it back to them and say “Im sorry you dropped this”. The cast members are there to help us have an enjoyable time and we should make it enjoyable for them as guest’s also.
Great video! I would second everyone of those items! I'd like to add an honorable mention peeve: Bringing or sneaking food and drinks (and consuming them) into an attraction when it's prohibited. Just happened to me last night. A guest brought a drink into the attraction and spilled it all over the inside when getting off the vehicle! Guests should take a lesson from Tokyo Disneyland! It's spotless there!
i was sweeper at for ayear and ahalf in late 78-80... never worked so hard for so little in all nmy life , but learned a valuable life lesson ... hardwork pays a few guest thank me for all i did , the sweepwer s we were a TEAM ... and we help each other out ...changed my life ...!!!
As a cast member, bless you. I was frustrated by the first one already 😂😂 Why are you asking a question if you aren’t going to listen??! Another honorable mention, please be aware of where cast members are. If we are trying to move something through please get out of the way.
When I was the Lead at a ride in MGA I had people throw Popcorn and Drinks at us if ( it was always Guys) the ride was down. Food and Drink I did allow in the lines.
One time I visited the park, I realized that I had left my phone on the Matterhorn ride in the pouch after leaving the exit. We need our phones for everything at Disneyland, so I naturally panicked. I was so frazzled that I ran back to the ride. I asked a few people in line if they could please get the attention of a cast member, but no one really paid any attention. So, I broke rule #9 because the only thing between me and the cast member at the exit of the ride gate, were the bars that were surrounding the attraction. Ugh....I am so embarrassed to even say this, but I proceeded to climb over the bars (I feel soooo bad about that now) and waved for the cast member's attention. I got reprimanded for climbing over the bar...rightfully so. One thing I will say is that I feel the cast member got overly upset at me. I apologized several times, but it appeared that I was not forgiven. lol. I made a mental note that if that ever happened again, I would get to the first cast member I can safely and ask for further direction. But, with ultimate respect to all cast members, losing your phone at Disneyland is everyone's worst nightmare so I was so distraught and not thinking clearly. A little compassion would have gone a long way. HOWEVER....I love all of the cast members and appreciate all that they do. Disneyland would not even run if it wasn't for them. They really need to be thanked and shown more appreciation than they get. :)
Former cast member here. Your #1 is a perfectly good question, and it doesn't annoy us at all. Here's the proper way that dialogue goes: GUEST: What time does the 3:00 "Totally Minnie Parade" start?" CAST: That's a great question. Where are you planning on watching it? GUEST: Oh, um, I hadn't thought of it. Any suggestions? CAST: (remembering that the course of the parade is reversed for the 3:00 parade, to get the floats back home for overnight storage) Well, the purist in me likes to watch from Main Street, and that's where this parade starts, but it gets pretty crowded this time of day. I'd actually recommend the Adventureland spoke of the Hub. You'll have to wait until the parade gets down Main Street to see the first float, so let's call that 3:10.
Yes!!!!! I love this. Our 1st Oogie Boogie we did the 7 parade. We were at the tail end of it and I parked myself on a bench for almost 2.5 hours to get the best view. Was the view worth it? Absolutely! Could I have enjoyed my experience more? Yes, if I'd done 3 more trick or treat trails and then grabbed a bench we would've been way more excited. Also, being at the end means the music doesn't always line up quite right.
I’m happy to say I just got back from Disneyland and I did not do any of these things, whew! But, even as a guest, not a cast member, I went on a couple of rants while there to my family about other guests. There was a situation where someone left their fries on the ground, some in a tray, some strewn on the ground, and I complained about how I could literally see three trash cans from where I was standing, yet they couldn’t be bothered to throw the tray in any of them. I also experienced terrible guest behavior on Pirate’s. On one ride a teenager actually stood up in the boat. Unfortunately he was out of site of the cast members, but I was seething and wanted to yell at him, but was worried that it wasn’t my place as a guest and it was at the very end of the ride. Then, on a different time riding Pirate’s, a couple of guests were talking very loudly before one actually extended her feet over the side of the boat and took a flash photo of herself doing this. I hate when people are unsafe and in doing so ruin the magic for everyone around them.
If you see something roped off go under it and go behind it. The employees will try to stop you, but as long as you do it quickly and no one’s looking, no one will know, in I talk to you tons of other Disney customers in the amusement parks that have done the same thing as me and my friends.
I kind of understand the 3 PM parade question because if you're sitting towards the end of the parade route and you are unaware that the parade is starting at the other end, you might look at your watch and it's 3:10 and it doesn't appear to be any parade happening. When were there a month ago, we caught both parades and we didn't know that it goes south for the first parade, then north for the second parade. Which, logistically, makes total sense. But we were tired and our brains weren't firing on all cylinders.
While waiting for the Magic Happens parade right across from It’s A Small World, I was standing next to a planter where a wonderful, patient cast member told several people that they could not stand on the planter. Most people got done but one woman would not listen. She just flat out ignored him and continued filming the parade…even when other guests tried to help out the cast member and felt bad for him. So rude!!!!
Yeah I used to be a Cast Member from 2003-2006 over at Disneyland. At the Quick Service Restaurant and Buffeteria locations. I remember all of those things that you just mentioned. I can what my experience were. Like when I was working as a busser over at Club Buzz or Tomorrowland Terrace or Galactic Grill. My area to clean was the table and chairs facing Innovention and one guest asked me for my manager and I said "yeah, sure what for?" The guest said "I want to see your manager because I want my money because everytime I come here that ride breaks down!" The attraction that he was mentioning was Space Mountain. Also at Club Buzz/Tomorrowland Terrace/ Galactic Grill there's a rail behind the stage that a girl was sitting on and asked her to get down and she did then I overheard her mom say "How many times that I told not to get on that rail". Also a lot times I have to tell guests to get down from the stage especially during fireworks. Also when I was on the register at the restaurant and guests what we have when like pizza for example and the menu right there. Also when closing like when I'm inside the restaurant and cleaning the counter and guests would knock on the closed windows and asked if we were still open. Everything you said boundaries for fireworks, parades, Fantasmic yeah I work that as guest control. Like the tree grass area where acrossing between Ariel's Grotto/ Tomorrowland to The wishing well at Fantasyland. Yeah whole leaving trash thing yeah that's me clear tables that has still a bunch of trash. Remember one time I was bussing tables at Club Buzz/Tomorrowland Terrace/ Galactic Grill facing Matterhorn Mountain and one guest ask to me clean up some thing that was totally disgusting and that was cleaning over the line of the Monorail that someone dropped there poo there. Also clean up left diapers. Yup I have lot of stories of pretty much that you have just said.
Another very enjoyable and informative Amanda video. As a person who has experienced stress that caused a boil over at times (much less as I’ve gotten older), I consciously think about how my mood affects others. Thank you for pointing out how hard-working and patient the cast members are. They deserve our respect and extra effort, even when our day is not going according to plan. BTW - I loved the Wicked Witch of the West voice (or Wicked Queen to keep it Disney) you had there for a second or two. Keep up the great work Amanda!
I use to work at Disney/MGM Studios (Hollywood Studios now) and the one thing that I wish guests would stop doing is asking where a ride from Universal is. I can't even count how many guests asked me where The Hulk Rollercoaster is.
When I visited Disneyland in May I admit I was guilty of half-running, half-fast-walking to pick up a mobile order before the pick-up window expired. I’m sure it wasn’t necessary, I was just panicking unnecessarily!
Love #1! I totally understand this one. I used to facilitate history courses where the professor would give a pretest to see where students were in their knowledge of history. One of the questions most frequently missed was "What year did the war of 1812 start?" Yes, I said that right, "Most frequently missed."
#9 it’s like I was working fantasmic when the dragon burned down people were so focused on filming it burn and not wanting to get out of the area for their safety
As a side comment, whatever happened to giving out return (lightening lane) tickets when you waited on line for 30-60 minutes and the ride breaks down?
@@samuelwassey4968 well I’ll be a mouses uncle🤷, interesting. My family and I were at DL two weeks ago and when a ride temporarily closed during our LL reservation we would then get a pass to use at any time of the day for a ride of equal value. For example if it was for Buzz Lightyear we could go on any ride other than the large E ticket rides like Indiana Jones, even rides that didn’t have LL like pirates or Jungle Cruise
When you stay late at Disneyland you are delaying the Cast Members who work on the Third Shift. You have to remember that there is a large group Cast Members who clean all of Attractions each night. All of the exterior of Disneyland is washed down each and every night. This can only done when Disneyland Park, California Adventure, and Downtown Disney are closed. The bathrooms are cleaned and sanitized daily after all the guests have left.
The people who stay late are the same people who don’t see anything wrong about walking into a restaurant 5 minutes before close to order a bunch of food for dine in.
As a former cast member, one of the surreal and at times kind of creepy things to do is walk in the park after it's closed. I've done it a few times when I'd get off after working a Grad Night or private party. It's just weird walking around the park with all of the usual lights and sounds but only a handful of people (none of whom are guests) in the park.
But CM, please, please let people in the line know when an attraction has gone down. I have stood in line for a long time for an attraction only to realize that the line has not moved in a long time. Usually, someone in line will volunteer to go ahead or to the end of the line and check what is happening with a cast member. Sometimes, we find out that the ride has been down for a while, and people in the line had no idea.
Ugh the arguing with cast members is so messed up. When a ride breaks down, we just go on to the next ride. I remember waiting an hour and a half for Web Slingers and it broke down. I told my daughter, who was waiting for so long to get on it because it was her favorite ride, and she started crying. I told her we will come back once it is open again.....BUT I had several women using my daughter as a reason to argue with the cast members. I had to tell the cast members that we are doing fine and I had to ask the women to not use my daughter as their weapon to argue. As for the rope thing, I always see the chain ropes by Small World and people use it to sit to watch the parade. I'm guilty of that 😂 I tend to ask about wait times because some rides don't have their wait times lit up and I have trouble seeing in the dark.😅
When I was a kid...there were always cast members in white sweeping up and everything was spotless. My twin sis said when we were kids that she wanted her ashes sprinked over DL if she died....My younger sister reminded my twin that she'd be swept up and put in the trash if that happened.....I grew up with parents in the medical field... we had some deep conversations as kids....DL was always our happy place...stil is :o)
So appreciate this episode cuz its good to know these things because the cast members are great and a huge part of the Disneyland experience. Thank youu!!!!!!
Hi I got another idea of a cast member hate doing going over the intercom warning guest to not mess with emergency exit doors in line as a example I was waiting in the roger rabbit line and like 3 times hearing a cast member on intercom warning people not to mess with emergency doors since they have a alarm system that stops the ride I’m sure they hate having to do that
Wait wait wait! The honorable mention about taking off clothing/shoes and socks before a water ride...does it count if I take off my shoes and put flip flops on instead? Because...I consider that a hack! Soggy sockies after a water ride is the wooooorst! 😅😅😅
Picking up & throwing away your trash should be something everyone needs to do regardless of someone gets paid to take care of the trash. I'm sure everyone who is guilty of not throwing their trash away or not cleaning up their mess especially in the bathrooms (why can't people flush the toilet let alone pee inside of the toilet instead of leaving the toilet seat wet/messy) are not normally like that at their homes. If their homes are as messy as they leave public places, that's just a sad thing. I'm sure they don't want to sit on wet toilet seats or see trash any where.
As a current long-time Cast Member at the Disneyland Resort, I want to thank you for helping to be our voice. Yes, Safety or (SAFE-D) and just common respect while you are visiting our parks are always a concern for us. To all of us, think of it in these terms. Would you allow or would you be okay with people or strangers visiting "your home" and disrespecting you and everything you have inside it, while leaving their messes behind for you to pick up? No, of course not! Also, think of this too. Say "You" have the latest and coolest gadgets and offerings in your home that you spent your hard-earned money on, only to find that your guests have intentionally disrespected the rules and boundaries you set or did something unsafe. Like it or not, you are going to have to address the situation, right? So, when you are visiting my home where I do take pride in being, please kindly consider our wishes in making your visit and that of millions of others who do care about having a magical and memorable experience. We have and continue to work hard in making your memories truly magical. Thank You
Yes. When I have guests over, my home is their home. They are free to leave messes, and when they leave, I clean my house back up. It's called being a wonderful host.
I bet some of those people asking for the parade time are just asking what time it comes through their section. I know at WDW, the parade starts in frontier land at 3pm but you may not see it until 3:20 standing somewhere on Main Street.
As a guest I really hope Disney adds more bathrooms and changing rooms for the new Tiana ride. Right now they mob the Hungry Bear ADA and family restroom and then try to bully their way in to change ahead of mom's with babies, potty training children, and those in wheelchairs.
IMO when we were at Disneyworld, people were way worse behaved then at disneyland. Touching things they weren't supposed to, blocking people's views, arguing, etc. It was horrible.
I think it is more due to the fact the WDW is (primarily) a vacation park and DL is (primarily) a local's park. The size + expense + travel of a WDW vacation adds to stress levels (not to mention that for many WDW is a once-in-a-life-time event), while being able to go to DL more often, being able to drive home, and general familiarity with the park lends itself to less stress.
The night I quit at Disneyland I was working the trains. We pulled into New Orleans Square and while people are getting off these 2 teens that were obviously "under the influence" and cutting in line. With a smile I had to tell them that they have to get to the back of the line. The started cursing me and I had to bite my tongue with a smile. That was the moment I knew I was done. I was 17 and couldn't smile through that. I finished my shift and quit.
Great idea to share these points!!!! We should all be a more respectful customer no matter where we go. Also, anyone booking a trip to Disneyland should find out ahead of time what attractions are closed for renovation, especially if there's one that would be especially missed.
Another great Amanda video! I am very guilty of asking the cast members if the ride will reopen later in the day and I do it every time. If there is a ride that is going to be closed during my time in Disneyland, I need some kind of information ahead of time so I know to skip that one. When I was about half way in the line for Indiana Jones And The Temple Of The Forbidden Eye, a cast member made an announcement that the ride was down and I yelled "When will it reopen" and the cast member replied "I don't know". Now that we have cell phones with the Disneyland app, it's a lot easier, I don't have to be that person anymore. I'm so glad to have you guys in my life sharing this Disney news with me and I find it very beneficial.
I have asked about the parade, but not what time it started. Usually i want to know when the parade will get to a certain area, usually main street if the parade is starting at small world. Cast members are great and i hope they know how much we appreciate their hard work❤
Oh! One more thing on my thoughts for this video I forgot yesterday... I LOVE how you gave the thing the CM hates and then gave a really great solution or other way to approach. Just brilliant. Thanks again for this video.
I think that it is so important to be nice to the cast members! I think that when you start to feel like you want to get angry with someone it is time to go get a snack or go have a nap at the hotel and regroup and when you come back that ride might be working again.
The PotC ride got shut down the moment my husband and I got to the very front of the line. We found out it was because someone jumped out of their boat, and we just left as directed because it’s that easy to follow rules for safety reasons! But there were so many people behind us saying they weren’t gonna leave at all which is unfortunate.
I guess that beats being on the ride and waiting for evac. My adult daughter got caught on Indy at the very end of the night. No cell service in the ride. We were worried sick because she was MIA for over an hour and no one in the group knew where she was.
I have a tip for something TO do with the cast members! Ask for their autograph!! They absolutely love it! In all of Walt Disney World we only had one cast member say no but every other cast member was absolutely over the moon to sign our book! Just remember if they say no, respect that too :)
@@elisharoberts1029 My wife did two books, one for all the characters like Goofy, Mickey etc, and one for all the cast members. We also saved a special place at the back of the cast member book for a couple of RUclipsrs, snagged one (Amanda) now we just need to run into Chris again 😂
Thank you so much for this video. I hope this video helps guest understand to please be mindful and polite. The rules and ropes are definitely there for a reason. Disney creates these rules for the safety of everyone. Be respectful and stay safe while in the park and most importantly have fun. ❤
Hi Amanda! I love your energy and cute personality. This video was very interesting and funny. I can see how all of these things would get a response from the cast members lol especially #1 🤣 I think cast members are Great, and anybody who works with the public, would definitely have some great stories to talk about😄
Disneyland blues are real. It's so hard and expensive to make the trip so expectations are high. When things don't go your way people get upset. The happiest place on earth as well as the most disappointing.
DONT BE RUDE... we are all human, treat someone how you would want to be treated. im so sickened by the things ive seen lately with how and what people are doing and thinking its ok
OMG the breathe one took me out 😂😂😂. I use to Disney point them in the direction they needed to go real quick to get them to face away while conversing with them lol. But my most disliked experience with guest were ones that would intentionally crash into the last car at the loading station thinking it would be funny to hit their friend or family member at the Indy Speedway. We actually had a child get hurt because his dad driving in the car behind him thought it would be funny not noticing his son had already undid his restraint and was getting up to get out of the car.
I hate to admit, but I sort of started running back to Silly Symphony Swings when I left my Main Street Electrical Parade popcorn bucket in the storage bin after riding the ride. Granted, no one told me to stop running, and I was able to retrieve the popcorn bucket (after that, I decided not to bring it on my next trip, even though I'd get a discount if I brought it).
The first time I did a RunDisney race, I made sure that I was rested enough to run down Main Street, just because of hearing all the cast members telling people to walk whenever I would rope drop.
I recall overhearing a guest getting upset at a CM because of the rain. This guest claimed Disneyland has a clear dome system to not let rain in. This guest was insisting on it & pushing the issue
😂Bad breath! And keep your clothes on! 😂 All the important things to remember. I enjoyed this video so much and you kept me smiling the whole time. You are amazing and awesome, thank you for your videos and positivity! 🤗
Running, shoving people aside, PURPOSELY banginginto other guests with your strollers or whatever (i know, it'snot always purposeful)), jumping in front of people on scooters while the scooter is in motion, all so frustrating!
I used to work in a theme park, my top annoying thing is when you have been waiting in line for food, and you wait until it's your turn at the counter to look at the menu
I’ll tell ya what really torques me as a guest is, when I see the prices Disney Charges for entry into the park and the inflated prices for food, beverages, and souvenirs and then to learn how little Disney pays the castmembers who actually make the park what it is really torques me!
Thank you for sharing about the trash. My uncle has been a custodian (night shift) at Disneyland for the past 25+ years. They all work so very hard. Remember, Disneyland cleanliness is on a whole different level compared to other parks.
Hi. Please tell you Uncle Thank you So Much for All his hard work from me and my family. I Love Disneyland So much. And Appreciate each and Every Cast Member They ALL make Very Visit to the park AMAZING
And they do a great job!!!!!!
It's been a long time since I moved away from Westminster to St. Louis, but that was one of the things I noticed about 6 Flags St. Louis. How much dirtier it was than not just Disneyland, but all the LA area parks like Magic Mountain and Knott's Berry Farm. Plus, Magic Mountain was, and probably still is, much better in the quality of thrill rides, although I know St. Louis has improved over the years.
I agree with the whole trash issue, but it is important to note that the custodial staff at theme parks are the unsung heroes. Always going around and making sure the park looks as pristine as possible.
I chatted with a custodial CM in Frontierland a couple of weeks ago while he did his thing. Such a nice and friendly guy.
I felt really bad when, in 2019, my family spilled quite of bit of a drink outside the FantasyLand theater.
I agree entirely! I do my best to thank every Custodial Cast Member that I see, whether in Disneyland or Disney World Resort. Walt knew that they are the most important, as the Custodial Department is the first one that he created at Disneyland. They are my favorite Cast Members!
@@evanjohnson6692 The scary thing is, something about the Costodial Uniform makes those who wear it almost invisible. You never see them in photos or videos. Though they are everywhere and usually the most knowledgable cast members when it comes to finding locations and knowing times of things.
@@silentpaw as a custodial cm..it doesn't show off our figure well either lol...and trying not to spill food on us during lunch is hard...a ketchup stain will certainly show lol
I'm not a CM but what drives me crazy is when people leave their fast food breakfast trash all over the parking garage/lots. I don't understand how anyone can even think for a second this is appropriate human behavior.
I was also going to say this, and diapers too
Yes!!! I hate litter! It's such a bummer that people don't respect our earth.
Agree!! There is trash cans everywhere. There has been times where my napkin flys off the table and I get up and chase it. Some People just need to be a little more courteous
I have disinfectant wipes on me to wipe after people, and it drives me crazy because they have trash bins everywhere ! 🤦🏽♀️
Once I saw a mom not stopping her son pulling beautiful plants out of the ground by the roots. I don’t understand why she thought it was ok for him to destroy the flowers. Thank you for another great video! 🌸🌺😊
When 20 people STOP right in the middle of a walkway and block everyone else!
I love the ability to use the Disneyland app to leave a cast compliment! During our last visit, Genie + wasn’t allowing me to make a Lightning Lane reservation after park hopping so I jumped on the Chat on the app for help. A cast member was able to virtually make our next reservation for us and we continued our day without a break in the action! I used the app to leave a cast compliment to show our gratitude. We’ve asked cast members about the best time to jump in line for specific rides, recommendations for food, the best place to view the fireworks and endless other questions. They are all extremely helpful. They truly want to make your day magical! I’m so glad it’s so easy to send a cast member a compliment - we really appreciate all their extra efforts! ❤️
I'm in custodial and it's the worst when moms push their boys in the women's stall by themselves and they pee all over everything and the mom doesn't clean it for the next person.
Gooood point! This definitely should be added to the list. And as a mom of a boy I am going to be sure to double check all is clean next time I take him, for sure! Great input!!
Thank you thank you so much for being a custodial cast member 👏🏻👏🏻👏🏻👏🏻❤️👍🏻
I agree as I am also in Custodial and did work the Day Shift. Now I'm on Third Shift I still have to take care of the Restrooms. That Peroxide Disinfectant is not the best thing to breathe in when cleaning an individual toilet. This is done using a spray bottle.
@@ritaloy8338
Thank you for being a custodial cast member 👏🏻👏🏻👏🏻👏🏻👏🏻❤️🤗
When they say walk to your next destination at rope drop doesn't really mean to knock or run over other guests. This has happened to me all the time
For line cutting - I don’t mind when it’s one person catching up to their group. I HATE when 6 people are cutting up to the “group”. They ARE the group! At that point, wait in line
I'm a cast member and I'm surprised my #1 pet peeve wasn't mentioned...which is a big group huddled up and blocking traffic in a walk way....I call them PTA meetings
And may I just add, the "please do not leave trash around" request can be for everywhere! I can not describe how sad I am when i see trash left in parks, restaurants, parking lots, etc. etc. If there is no accessible trash bin, maybe do as i do and hang on to it until you find one? Please? Also thank you Amanda for the reminder to be kind. :)
Cast members are so sweet and helpful. Just be kind and courteous not only to the cast members and everyone it will make for a great day.
Can we do one about what cast members love that we do so we can spread the love even more for the hard working people that make the magic happen
#2 is the worst. Disneyland has more trash cans than anywhere else. It's so easy to walk a few steps and throw things away properly. I am always so grateful for the custodial staff. What do you think guests can do, besides being neat, to thank them for their hard work?
A lot of these points, imo, is the difference with being a decent person and being a jerk. A jerk will always be a jerk, no matter if you call them out or not. The best we can do is counter it with our kindness, right?!
It doesnt matter if its at Disney or somewhere else, abnoxious and selfish narcisists will always ruin things
I was a cast member for 4 years. The one question I got everyday that I always laughed at. "Where will I be able to see the fireworks?" I would always just point up. "But where can I see them?" And I would say anywhere. Literally anywhere in the Park. Just avoid infront of the castle and don't do into fantasyland. Another thing I despised was watching people I knew that were not in need of a wheelchair rent and use them in order to bypass the que on attractions.
As a truly disabled guest, I can really relate to this. I still remember watching a group of teens trading off crutches several times. So frustrating. What most guests don’t understand is that disabled guests aren’t getting anymore out of their day than the average guests. As a general rule I get MUCH MUCH less done in a day than a normally abled guest does. This front of the line service everyone thinks we get comes with a whole host of significant delays.
That is not really true, there are several places in the park where the Fireworks can not be seen.
This is actually a good question specially for someone who has never visited the park. there's nothing wrong with a guest asking this question.
I struggle keeping my 11 year old from sitting and swinging on the ropes. I am glad that you called that out. I am showing her this so she knows I am not just being mean. :) Thank you.
My best friend has been a server at wdw for 13 yrs in sit down restaurants. Here are a few things servers don't appreciate 1. Not leaving a tip if you have discounts or dining plan. 2. Letting your babies and toddlers make a huge mess on the table and floor and then just leaving it for servers to clean up 3. Lying about the children's age at the buffets and 4. Staying and chit chatting at the table when you have finished eating after the restaurant is closed. 😊
I dont get how guest could go to restricted areas and break all these rules, my biggest fear is to get banned from Disney
I'm so glad you brought up the trash issue. I cannot stand when people leave rubbish everywhere, especially after shows like Fantasmic or fireworks. Disney has strategically placed bins all over the parks and custodial does an amazing job keeping the park sparkling clean. As guests we should do as much as we can to keep the rubbish where it belongs. Thanks for this video. It brings up important points and reminders for all of us.
As a former CM,
#8 hit me hard. i worked Indy. The amount of vacations i “ruined” because the rides down is wild. I got threatened to be sued once. I get it sucks, but i didn’t do it lol
😔
How entitled does someone have to be to threaten a lawsuit over this? I bet you wished you could say, "come at me, bro!" Lol!
@@opzwill1 honestly i laughed in his face and said you have to sue the state of California and Disneyland also
I love that running is frowned upon at Disney. And yes! Clean up your trash. Appalling when people don’t.
Also, if a family gets split up and they jumping into a flower bed, stepping in the flowers, to climb over more railing to reunite with their family. Please just ask a CM how you can reunite, they will help you do so without you needing to destroy Disney property.
I can relate about guest throwing or putting trash every where but in the trash cans. I work 3rd shift custodial at Disneyland. Guest will put trash on top or in between props that are inside the queue line, they also like to destroy / vandalize the props. Scraping gum off the floors & carpets can take time. So much in so little time. Sorry for the rant i just had to vent 😒
This entire tips video reminds me of the classic "human behavior" titled "Everything I need to know I learned in kindergarten"! So true!!
Re: "parade times..." I THINK what many people are really asking is "what time will the parade pass by ME, HERE where *I* am?" Of course, clear communication would help ask THAT question instead! If I'M on Main street and the parade is STARTING at Small World, it could easily be 20/25 minutes before it "starts" for ME! God bless the cast member who gets THIS question! Hopefully, they're trained &/or experienced well enough to answer THAT question instead of the asked one, i.e. "the parade will start at (fill in the blank) and should reach THIS area by "X" time". I think I've actually HEARD CM's say something like that to guests!
Re staying past closing: I like to hear the "kiss goodnight" and feel THAT is the true "park close"! I don't always have the energy to stay, but try when I can! I think it's appropriate to stay that long; after THAT though, guests should definitely leave! Y'all know the saying "you don't have to go HOME, but you can't stay HERE!" IF a CM thinks "staying past closing" is BEFORE the kiss goodnight, sorry, but that's not correct! Once the kiss is heard, LEAVE the parks. CM's need to go home too! 😍
NUMBER ONE IS HILARIOUS!!! Great video here...lots of fun and just a cool idea in that it's great to know whatever we can do as guests to make things a little better for cast members!
I have a slow walk and have to maneuver or pivot slowly due to a knee injury so just walking around the park is really hard for me, so it is really hard on me when others walk into me or cut me off, people who are rude while walking not every1 is fast or can move quickly.
I’m so happy you brought this up!! Cutting right in front of people who are in wheelchairs, with injuries, elderly, small children, etc makes things difficult for them. 💙
It's so frustrating when people run. I'm sorry you have to deal with that. I'm not sure if trying to get some disability pass would be helpful. Then you can jump ahead of the people that ran past you.
Show up with a scooter and a knee cast youll cut the line every time
Love this video! We just got back from our very first Disneyland trip and it was so magical, thank you for all your videos which helped us prepare! The cast members were incredible to my family. My daughter was bawling her eyes out after doing the Matterhorn, and a cast member there pulled her aside and told her how brave she was, then gave us some lightening lane passes! I still tear up when I think about it. Thank you to all you hard working cast members!!
So cool! That is incredible! Cast members bring so much magic. ✨ and we’re so happy to hear our videos helped!
It’s funny to me when people complain about prices. I was going to Disneyland as a child in the 1960’s and people complained about prices even back then. The five kids in my family saved up all year so we could pay $3.00 for a ticket book, $3.00 for food, and $3.00 for a souvenir. Us kids each had a Disneyland bank to save the money. Yes my parents made up the difference, but saving up made the once a year trip so memorable and fun. We spent the whole year reading the guidebook to decide how we would spend our tickets. If you really want to go, save up for as long as it takes. Disney rarely drops prices so just know it will be expensive, but worth it with the right attitude. ❤
Re: ride closures, my 5yo and I got onto Radiator Springs Racers, literally just got into the car and drove up to where they check your belts are on, and the car ahead of us broke down. They tried for 20 minutes to fix it to no avail while we were stuck there, directly next to the panel with all the buttons and cameras.
The poor cast member wasn't being told anything, nobody was coming to help her and she needed another person to be able to get us out. She was becomming visably more frustrated with the situation. Meanwhile my 5yo is asking her "what does that button do? What's that camera? Is the car ahead of us out of petrol?"
I tried to draw his attention away and have him stop pestering her, but every time he had a new question she was RIGHT ON IT. She was so patient with him and explained how the mechanics were trying to fix the next car, how the screens show her where the cars are, and then pointed to the cave where they go to sleep. She was amazing.
I've seen people get so mad when rides break down. I was on a log on Splash where the guy didn't stop complaining for the whole time we were sat there, and when we finally got out told the attendant "you better give us a fastpass". An in-show exit on Splash Mountain is a rite of passage, I was loving it. People are awful.
Sometimes, People are the WORST!
When you are walking at a certain pace (fast or normal) and the guy in front of you just stop suddenly to send a message with his/her eyes fiexed at the cell without paying attention to others
What always got me was when an attraction was SCHEDUED for refurbishment. It is listed online as being closed. It is noted at the entrance as being closed for the entire day. And then the guest gets angry when I would tell them that it is not operational. I was once blamed for ruining someone's vacation because even though I was selling ice cream bars on Main Street, somehow I was at fault in their mind for the Matterhorn being close for refurbishment. Not even my department.
I once had a guest who told me that one particular attraction was the reason they visited. They were on day five of a five-day tip. The attraction had been open the previous four day, but on day five went into refurbishment. They didn't ride the attraction they claimed to visit four on the four days it was open during their trip. The attraction they specifically said they were there to ride didn't make their priority list on the first four days. But it was my fault, selling popcorn, that the attraction wasn't open on their last day.
I was a Disneyland cast member for six years and not once was I asked what time the 3pm parade starts. I honestly think that is urban legend.There WERE times when I was on the parade route when I was in Town Square and the parade started by Small World that I had to explain that it would take time for the parade to get that far, but not ONCE was I even asked what time a 3:00 parade starts.
I’ve gotten a couple of epic photos with cast members near the entry gate to Haunted Mansion when it was closed. There are few other opportunities for photos with so many cast members in cool costumes in front of the ride
The funny part is I go to Disneyland about 4-5x’s a year and each every time I make a concerted effort to make sure I don’t do these things and every once and awhile I will say something to other guests that are being rude to a cast member. If I see someone toss trash. I will pick it up and hand it back to them and say “Im sorry you dropped this”. The cast members are there to help us have an enjoyable time and we should make it enjoyable for them as guest’s also.
Great video! I would second everyone of those items! I'd like to add an honorable mention peeve: Bringing or sneaking food and drinks (and consuming them) into an attraction when it's prohibited. Just happened to me last night. A guest brought a drink into the attraction and spilled it all over the inside when getting off the vehicle!
Guests should take a lesson from Tokyo Disneyland! It's spotless there!
Great tip! Thanks so much for sharing! It’s sad that that happens. We should all do our part to follow the rules to keep everything clean! 💙💚
i was sweeper at for ayear and ahalf in late 78-80... never worked so hard for so little in all nmy life , but learned a valuable life lesson ... hardwork pays a few guest thank me for all i did , the sweepwer s we were a TEAM ... and we help each other out ...changed my life ...!!!
As a cast member, bless you. I was frustrated by the first one already 😂😂 Why are you asking a question if you aren’t going to listen??! Another honorable mention, please be aware of where cast members are. If we are trying to move something through please get out of the way.
Hahah! hi cast member! We love you!! Hope this video helps everyone! 💚💙
And good point about being aware of the cast members and where they are/what they’re doing! Definitely! 👏
When I was the Lead at a ride in MGA I had people throw Popcorn and Drinks at us if ( it was always Guys) the ride was down. Food and Drink I did allow in the lines.
One time I visited the park, I realized that I had left my phone on the Matterhorn ride in the pouch after leaving the exit. We need our phones for everything at Disneyland, so I naturally panicked. I was so frazzled that I ran back to the ride. I asked a few people in line if they could please get the attention of a cast member, but no one really paid any attention. So, I broke rule #9 because the only thing between me and the cast member at the exit of the ride gate, were the bars that were surrounding the attraction. Ugh....I am so embarrassed to even say this, but I proceeded to climb over the bars (I feel soooo bad about that now) and waved for the cast member's attention. I got reprimanded for climbing over the bar...rightfully so. One thing I will say is that I feel the cast member got overly upset at me. I apologized several times, but it appeared that I was not forgiven. lol. I made a mental note that if that ever happened again, I would get to the first cast member I can safely and ask for further direction. But, with ultimate respect to all cast members, losing your phone at Disneyland is everyone's worst nightmare so I was so distraught and not thinking clearly. A little compassion would have gone a long way. HOWEVER....I love all of the cast members and appreciate all that they do. Disneyland would not even run if it wasn't for them. They really need to be thanked and shown more appreciation than they get. :)
Former cast member here. Your #1 is a perfectly good question, and it doesn't annoy us at all. Here's the proper way that dialogue goes:
GUEST: What time does the 3:00 "Totally Minnie Parade" start?"
CAST: That's a great question. Where are you planning on watching it?
GUEST: Oh, um, I hadn't thought of it. Any suggestions?
CAST: (remembering that the course of the parade is reversed for the 3:00 parade, to get the floats back home for overnight storage) Well, the purist in me likes to watch from Main Street, and that's where this parade starts, but it gets pretty crowded this time of day. I'd actually recommend the Adventureland spoke of the Hub. You'll have to wait until the parade gets down Main Street to see the first float, so let's call that 3:10.
Yes!!!!! I love this. Our 1st Oogie Boogie we did the 7 parade. We were at the tail end of it and I parked myself on a bench for almost 2.5 hours to get the best view. Was the view worth it? Absolutely! Could I have enjoyed my experience more? Yes, if I'd done 3 more trick or treat trails and then grabbed a bench we would've been way more excited. Also, being at the end means the music doesn't always line up quite right.
I’m happy to say I just got back from Disneyland and I did not do any of these things, whew! But, even as a guest, not a cast member, I went on a couple of rants while there to my family about other guests. There was a situation where someone left their fries on the ground, some in a tray, some strewn on the ground, and I complained about how I could literally see three trash cans from where I was standing, yet they couldn’t be bothered to throw the tray in any of them. I also experienced terrible guest behavior on Pirate’s. On one ride a teenager actually stood up in the boat. Unfortunately he was out of site of the cast members, but I was seething and wanted to yell at him, but was worried that it wasn’t my place as a guest and it was at the very end of the ride. Then, on a different time riding Pirate’s, a couple of guests were talking very loudly before one actually extended her feet over the side of the boat and took a flash photo of herself doing this. I hate when people are unsafe and in doing so ruin the magic for everyone around them.
Flash photos in Pirates drive me nuts.
If you see something roped off go under it and go behind it. The employees will try to stop you, but as long as you do it quickly and no one’s looking, no one will know, in I talk to you tons of other Disney customers in the amusement parks that have done the same thing as me and my friends.
I kind of understand the 3 PM parade question because if you're sitting towards the end of the parade route and you are unaware that the parade is starting at the other end, you might look at your watch and it's 3:10 and it doesn't appear to be any parade happening. When were there a month ago, we caught both parades and we didn't know that it goes south for the first parade, then north for the second parade. Which, logistically, makes total sense. But we were tired and our brains weren't firing on all cylinders.
While waiting for the Magic Happens parade right across from It’s A Small World, I was standing next to a planter where a wonderful, patient cast member told several people that they could not stand on the planter. Most people got done but one woman would not listen. She just flat out ignored him and continued filming the parade…even when other guests tried to help out the cast member and felt bad for him. So rude!!!!
Yeah I used to be a Cast Member from 2003-2006 over at Disneyland. At the Quick Service Restaurant and Buffeteria locations. I remember all of those things that you just mentioned. I can what my experience were. Like when I was working as a busser over at Club Buzz or Tomorrowland Terrace or Galactic Grill. My area to clean was the table and chairs facing Innovention and one guest asked me for my manager and I said "yeah, sure what for?" The guest said "I want to see your manager because I want my money because everytime I come here that ride breaks down!" The attraction that he was mentioning was Space Mountain.
Also at Club Buzz/Tomorrowland Terrace/ Galactic Grill there's a rail behind the stage that a girl was sitting on and asked her to get down and she did then I overheard her mom say "How many times that I told not to get on that rail". Also a lot times I have to tell guests to get down from the stage especially during fireworks.
Also when I was on the register at the restaurant and guests what we have when like pizza for example and the menu right there. Also when closing like when I'm inside the restaurant and cleaning the counter and guests would knock on the closed windows and asked if we were still open.
Everything you said boundaries for fireworks, parades, Fantasmic yeah I work that as guest control. Like the tree grass area where acrossing between Ariel's Grotto/ Tomorrowland to The wishing well at Fantasyland.
Yeah whole leaving trash thing yeah that's me clear tables that has still a bunch of trash. Remember one time I was bussing tables at Club Buzz/Tomorrowland Terrace/ Galactic Grill facing Matterhorn Mountain and one guest ask to me clean up some thing that was totally disgusting and that was cleaning over the line of the Monorail that someone dropped there poo there. Also clean up left diapers.
Yup I have lot of stories of pretty much that you have just said.
Remember on #5, the later you stay after closing, there is whole crew waiting to start prepping the park for next day.
Really good point!!!
I hate it when people throw trash in hard to reach areas in the dark ride queues!
Yikes!! That’s terrible 😔
Another very enjoyable and informative Amanda video. As a person who has experienced stress that caused a boil over at times (much less as I’ve gotten older), I consciously think about how my mood affects others. Thank you for pointing out how hard-working and patient the cast members are. They deserve our respect and extra effort, even when our day is not going according to plan. BTW - I loved the Wicked Witch of the West voice (or Wicked Queen to keep it Disney) you had there for a second or two. Keep up the great work Amanda!
I use to work at Disney/MGM Studios (Hollywood Studios now) and the one thing that I wish guests would stop doing is asking where a ride from Universal is. I can't even count how many guests asked me where The Hulk Rollercoaster is.
Regrets are an old problem it reminds me of that old saying, “in my defense I was left unsupervised”.
When I visited Disneyland in May I admit I was guilty of half-running, half-fast-walking to pick up a mobile order before the pick-up window expired. I’m sure it wasn’t necessary, I was just panicking unnecessarily!
I wonder if the last one is a time zone issue. Like maybe they came from a different time zone and they think the parade is really late.
Love #1! I totally understand this one. I used to facilitate history courses where the professor would give a pretest to see where students were in their knowledge of history. One of the questions most frequently missed was "What year did the war of 1812 start?" Yes, I said that right, "Most frequently missed."
#9 it’s like I was working fantasmic when the dragon burned down people were so focused on filming it burn and not wanting to get out of the area for their safety
As a side comment, whatever happened to giving out return (lightening lane) tickets when you waited on line for 30-60 minutes and the ride breaks down?
They do that. They give you a LL to any ride if equal value to use at any given time
@Herbertalfredvideos I'm a WDW annual passholder and I can tell you they do not and have not ever since Genie rolled out.
@@samuelwassey4968 well I’ll be a mouses uncle🤷, interesting. My family and I were at DL two weeks ago and when a ride temporarily closed during our LL reservation we would then get a pass to use at any time of the day for a ride of equal value. For example if it was for Buzz Lightyear we could go on any ride other than the large E ticket rides like Indiana Jones, even rides that didn’t have LL like pirates or Jungle Cruise
What gets me sometimes is kids on the adults shoulders and I can't see the fireworks or shows. Kids could go up front for a better view
As a person who uses a wheelchair, my complaint is similar -- holding cameras up above your head blocks the view of anyone shorter behind you.
@@Leladnut I understand your point! Those who aren't able to stand should get first priority
Problem is most people up front won't let anybody up there children or not
@@Leladnut besides not being able to see, the person recording the show/ fireworks/ ride is most likely not going to watch the video again 🤦🏻♀️
@@Leladnut I think there should be a an area up front with unobstructed view for guests in wheelchairs and ECVs.
When you stay late at Disneyland you are delaying the Cast Members who work on the Third Shift. You have to remember that there is a large group Cast Members who clean all of Attractions each night. All of the exterior of Disneyland is washed down each and every night. This can only done when Disneyland Park, California Adventure, and Downtown Disney are closed. The bathrooms are cleaned and sanitized daily after all the guests have left.
The people who stay late are the same people who don’t see anything wrong about walking into a restaurant 5 minutes before close to order a bunch of food for dine in.
As a former cast member, one of the surreal and at times kind of creepy things to do is walk in the park after it's closed. I've done it a few times when I'd get off after working a Grad Night or private party. It's just weird walking around the park with all of the usual lights and sounds but only a handful of people (none of whom are guests) in the park.
But CM, please, please let people in the line know when an attraction has gone down. I have stood in line for a long time for an attraction only to realize that the line has not moved in a long time. Usually, someone in line will volunteer to go ahead or to the end of the line and check what is happening with a cast member. Sometimes, we find out that the ride has been down for a while, and people in the line had no idea.
Ugh the arguing with cast members is so messed up. When a ride breaks down, we just go on to the next ride. I remember waiting an hour and a half for Web Slingers and it broke down. I told my daughter, who was waiting for so long to get on it because it was her favorite ride, and she started crying. I told her we will come back once it is open again.....BUT I had several women using my daughter as a reason to argue with the cast members. I had to tell the cast members that we are doing fine and I had to ask the women to not use my daughter as their weapon to argue.
As for the rope thing, I always see the chain ropes by Small World and people use it to sit to watch the parade. I'm guilty of that 😂
I tend to ask about wait times because some rides don't have their wait times lit up and I have trouble seeing in the dark.😅
When I was a kid...there were always cast members in white sweeping up and everything was spotless. My twin sis said when we were kids that she wanted her ashes sprinked over DL if she died....My younger sister reminded my twin that she'd be swept up and put in the trash if that happened.....I grew up with parents in the medical field... we had some deep conversations as kids....DL was always our happy place...stil is :o)
Shout out to all the cast members that deal with the crazies that end up on on vacation in the parks. We appreciate you!
So appreciate this episode cuz its good to know these things because the cast members are great and a huge part of the Disneyland experience. Thank youu!!!!!!
Hi I got another idea of a cast member hate doing going over the intercom warning guest to not mess with emergency exit doors in line as a example I was waiting in the roger rabbit line and like 3 times hearing a cast member on intercom warning people not to mess with emergency doors since they have a alarm system that stops the ride
I’m sure they hate having to do that
Good video. I was thinking about the guests that stand and block the walkways during the parades
Wait wait wait! The honorable mention about taking off clothing/shoes and socks before a water ride...does it count if I take off my shoes and put flip flops on instead? Because...I consider that a hack! Soggy sockies after a water ride is the wooooorst! 😅😅😅
when parents constantly let their children climb on things even after CMs politely ask them to stop.
Picking up & throwing away your trash should be something everyone needs to do regardless of someone gets paid to take care of the trash. I'm sure everyone who is guilty of not throwing their trash away or not cleaning up their mess especially in the bathrooms (why can't people flush the toilet let alone pee inside of the toilet instead of leaving the toilet seat wet/messy) are not normally like that at their homes. If their homes are as messy as they leave public places, that's just a sad thing. I'm sure they don't want to sit on wet toilet seats or see trash any where.
As a current long-time Cast Member at the Disneyland Resort, I want to thank you for helping to be our voice. Yes, Safety or (SAFE-D) and just common respect while you are visiting our parks are always a concern for us. To all of us, think of it in these terms. Would you allow or would you be okay with people or strangers visiting "your home" and disrespecting you and everything you have inside it, while leaving their messes behind for you to pick up? No, of course not! Also, think of this too. Say "You" have the latest and coolest gadgets and offerings in your home that you spent your hard-earned money on, only to find that your guests have intentionally disrespected the rules and boundaries you set or did something unsafe. Like it or not, you are going to have to address the situation, right? So, when you are visiting my home where I do take pride in being, please kindly consider our wishes in making your visit and that of millions of others who do care about having a magical and memorable experience. We have and continue to work hard in making your memories truly magical. Thank You
Yes. When I have guests over, my home is their home. They are free to leave messes, and when they leave, I clean my house back up. It's called being a wonderful host.
I bet some of those people asking for the parade time are just asking what time it comes through their section. I know at WDW, the parade starts in frontier land at 3pm but you may not see it until 3:20 standing somewhere on Main Street.
Respect matters. Period.
As a guest I really hope Disney adds more bathrooms and changing rooms for the new Tiana ride. Right now they mob the Hungry Bear ADA and family restroom and then try to bully their way in to change ahead of mom's with babies, potty training children, and those in wheelchairs.
IMO when we were at Disneyworld, people were way worse behaved then at disneyland. Touching things they weren't supposed to, blocking people's views, arguing, etc. It was horrible.
Ive been a passholder the past 13 yrs at wdw and you are right about the rudeness of wdw guests.
I agree entirely. I have a Pass to both Resorts, and I see the worst Guest behavior at Disney World. It does not matter which Park.
Yep. Totally my experience. Maybe due to the fact that WDW attracts a much more culturally diverse group. Different cultures have different norms.
I think it is more due to the fact the WDW is (primarily) a vacation park and DL is (primarily) a local's park. The size + expense + travel of a WDW vacation adds to stress levels (not to mention that for many WDW is a once-in-a-life-time event), while being able to go to DL more often, being able to drive home, and general familiarity with the park lends itself to less stress.
@@ChiconDent you are definitely correct. Disneyland is a Passholders Park.
The night I quit at Disneyland I was working the trains. We pulled into New Orleans Square and while people are getting off these 2 teens that were obviously "under the influence" and cutting in line. With a smile I had to tell them that they have to get to the back of the line. The started cursing me and I had to bite my tongue with a smile. That was the moment I knew I was done. I was 17 and couldn't smile through that. I finished my shift and quit.
I worked in retail during Black Friday, I totally understand!
Great idea to share these points!!!! We should all be a more respectful customer no matter where we go. Also, anyone booking a trip to Disneyland should find out ahead of time what attractions are closed for renovation, especially if there's one that would be especially missed.
Thank you!! And great point about looking ahead at which attractions are closed!
Another great Amanda video! I am very guilty of asking the cast members if the ride will reopen later in the day and I do it every time. If there is a ride that is going to be closed during my time in Disneyland, I need some kind of information ahead of time so I know to skip that one. When I was about half way in the line for Indiana Jones And The Temple Of The Forbidden Eye, a cast member made an announcement that the ride was down and I yelled "When will it reopen" and the cast member replied "I don't know".
Now that we have cell phones with the Disneyland app, it's a lot easier, I don't have to be that person anymore. I'm so glad to have you guys in my life sharing this Disney news with me and I find it very beneficial.
As someone who spent 8 years in attractions and are currently in a main street stores role, I can confirm these. Lol
I have asked about the parade, but not what time it started. Usually i want to know when the parade will get to a certain area, usually main street if the parade is starting at small world. Cast members are great and i hope they know how much we appreciate their hard work❤
Oh! One more thing on my thoughts for this video I forgot yesterday... I LOVE how you gave the thing the CM hates and then gave a really great solution or other way to approach. Just brilliant. Thanks again for this video.
I think that it is so important to be nice to the cast members! I think that when you start to feel like you want to get angry with someone it is time to go get a snack or go have a nap at the hotel and regroup and when you come back that ride might be working again.
The PotC ride got shut down the moment my husband and I got to the very front of the line. We found out it was because someone jumped out of their boat, and we just left as directed because it’s that easy to follow rules for safety reasons! But there were so many people behind us saying they weren’t gonna leave at all which is unfortunate.
I guess that beats being on the ride and waiting for evac. My adult daughter got caught on Indy at the very end of the night. No cell service in the ride. We were worried sick because she was MIA for over an hour and no one in the group knew where she was.
I’d love for you to do a video of top 10 things Provost Park Fans do when they see you in the parks!!
The best way not to run/ power walk is do not rope drop
Ahhh! Genius! 👏😄☺️
I have a tip for something TO do with the cast members! Ask for their autograph!! They absolutely love it! In all of Walt Disney World we only had one cast member say no but every other cast member was absolutely over the moon to sign our book!
Just remember if they say no, respect that too :)
Remembering this tip for our son's 1st autograph book this Christmas!
I love having them sign my autograph book 😊
@@elisharoberts1029 My wife did two books, one for all the characters like Goofy, Mickey etc, and one for all the cast members.
We also saved a special place at the back of the cast member book for a couple of RUclipsrs, snagged one (Amanda) now we just need to run into Chris again 😂
@@barbhawkinson659 isn’t it the best? Cast Members need more recognition!
@@KrookedDoesStuff Yes it is 😊 My autograph books has a picture of me with them and their autograph and they have the biggest smiles 🥰
Thank you so much for this video. I hope this video helps guest understand to please be mindful and polite. The rules and ropes are definitely there for a reason. Disney creates these rules for the safety of everyone. Be respectful and stay safe while in the park and most importantly have fun. ❤
Hi Amanda! I love your energy and cute personality. This video was very interesting and funny. I can see how all of these things would get a response from the cast members lol especially #1 🤣 I think cast members are Great, and anybody who works with the public, would definitely have some great stories to talk about😄
I agree these are all valid points. Thanks for the video Amanda. 👍🏼 💕
Disneyland blues are real. It's so hard and expensive to make the trip so expectations are high. When things don't go your way people get upset. The happiest place on earth as well as the most disappointing.
DONT BE RUDE... we are all human, treat someone how you would want to be treated. im so sickened by the things ive seen lately with how and what people are doing and thinking its ok
OMG the breathe one took me out 😂😂😂. I use to Disney point them in the direction they needed to go real quick to get them to face away while conversing with them lol. But my most disliked experience with guest were ones that would intentionally crash into the last car at the loading station thinking it would be funny to hit their friend or family member at the Indy Speedway. We actually had a child get hurt because his dad driving in the car behind him thought it would be funny not noticing his son had already undid his restraint and was getting up to get out of the car.
I hate to admit, but I sort of started running back to Silly Symphony Swings when I left my Main Street Electrical Parade popcorn bucket in the storage bin after riding the ride. Granted, no one told me to stop running, and I was able to retrieve the popcorn bucket (after that, I decided not to bring it on my next trip, even though I'd get a discount if I brought it).
The first time I did a RunDisney race, I made sure that I was rested enough to run down Main Street, just because of hearing all the cast members telling people to walk whenever I would rope drop.
amanda's videos are always such a treat ❤
ex castmember here, i always hated when people who rode the ecvs and would contuinesly press the horns just to annoy people
I recall overhearing a guest getting upset at a CM because of the rain. This guest claimed Disneyland has a clear dome system to not let rain in. This guest was insisting on it & pushing the issue
That #1 😂😂
For me it's a cashier standing the register with the light on and customers asking the cashier if they are open😅
💖Enormous respect for the CMs 💖
😂Bad breath! And keep your clothes on! 😂 All the important things to remember. I enjoyed this video so much and you kept me smiling the whole time. You are amazing and awesome, thank you for your videos and positivity! 🤗
Running, shoving people aside, PURPOSELY banginginto other guests with your strollers or whatever (i know, it'snot always purposeful)), jumping in front of people on scooters while the scooter is in motion, all so frustrating!
That is honestly so frustrating! 💙💙
I used to work in a theme park, my top annoying thing is when you have been waiting in line for food, and you wait until it's your turn at the counter to look at the menu
I’ll tell ya what really torques me as a guest is, when I see the prices Disney Charges for entry into the park and the inflated prices for food, beverages, and souvenirs and then to learn how little Disney pays the castmembers who actually make the park what it is really torques me!
YES!!!
Good list! Also, well done, Amanda!