The REAL Reason Disney DROPPED Cast Member Standards According to a Source From Disney World!
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- Опубликовано: 16 сен 2024
- The REAL Reason Disney DROPPED Cast Member Standards According to a Source From Disney World!
#disney #disneyparks #disneyworld #disneyland #twdc #joshdamaro #bobiger #iger #disneytraditions #traditions #keys #magickingdom #epcot #hollywoodstudios #animalkingdom
Starring Vash Sky of @ThatParkPlace
Back when Disney launched their fifth key of inclusion and dropped cast member standards dramatically, the reason provided was a virtue signal. Now, however, a source whose identity we are protected has reached out. Allegedly, this source knows the real reason that Disney modified their practices and we're ready to reveal it!
DISCLAIMER: This video features rumor, speculation and uncorroborated leaks. It is distinctly opinionated editorialization.
Reference:
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Hired in '82 and retired in '22. Pro is on target in his analysis. People used to be in awe of Disney cast members but no longer. The woke Re-imagine Tomorrow series, acceptance of lower show quality standards and finally virtually eliminating selective hiring standards all combined to drive me to retire three years early. The Disney Look is history. During my first thirty years castmembers respected their role in the show and lived the part. Now it's the inmates running the asylum.
Agree! Huge employee present of LGBT people in high places in the company which is fine, but their trying to push they're life styles on others which don't agree with it. Live how you want but let's have some common sense. Sad Disney is going in this direction. Walt would be disgusted.
Thank you for your service to the mouse.
The timeline I created mark that as about right time frame for the beginning of the Woketard nonsense. I've marked the Trayvon Martin incident with the Obama reply to that as the beginning of hell.
@@davidmacias741so evidently it’s not fine. They should be ousted.
What a load of hateful homophobic bile, especially coming from a former Cast Member, (which I don’t believe.) I worked at Disneyland (New Orleans/Bear Country Attractions: Pirates, Mansion, Rafts, and BCJ) from ‘77 to ‘84. I left right before the strike. Disney has ALWAYS been woke! Proudly! And if you actually worked there, you’d know that. The reason the standards have changed is one reason with many levels: 1. Money. They don’t want to pay the higher wages they used to. I was making $9.94 hr (top rate unless you got a bump for being foreman), in ‘84 when the minimum wage in CA was $3.25 hr. Today, they barely pay minimum unless forced, which is why there’s a high turnover and they don’t have the caliber of people working that they used to, because we can all get better jobs.
2. See #1. Money. They’ve been having trouble hiring the old high standard of employee for decades because the kind of people they need won’t comply with that unless they’re paid what they’re worth, which is exponentially higher than minimum wage. While they’ve used the excuse that it’s the Labor laws forcing them to allow visible tattoos, wildly colored hair, facial piercings, long nails, facial hair, etc, that really doesn’t apply to on-stage workers because we’re all members of a cast in a SHOW. No one is forcing the national tour of Hamilton to hire a man to play Angelica. They weren’t going to force Disney to put women on the Canoes (even though I’d have loved that because it’s the best workout ever. I not only was on both a women’s and a co-ed canoe team every summer in the Employee Canoe Races, I also was a race Official and helped with steering clinic!) Disney would also likely would have had to change the on-stage workers from their current unions to Entertainment unions.. Example: Teamsters for Attractions, Service Employees (I think) for retail, etc. Characters and other entertainment dept employees are AGVA & AEA depending on the gig. It’s why they’re making employees clean their own costumes now when the Wardrobe Dept would do that for us. I cannot fathom what happens if Pirates goes down for the day, and that crew gets sent to Mansion, WTP, Canoes, Rafts, (whenever the new Splash opens) when they get slammed. When the old Wardrobe existed, we’d just go get the costume for the ride we were being sent to so there were no out-of-place Pirates working the Mansion. ALSO: the LGBTQ+ community isn’t recruiting. Just stop that awful lie. They just want to live their lives without being harassed, threatened, and lied about. I don’t believe you worked for Disney ever, in any capacity, because it’s ALWAYS been a welcoming company for everyone, and you’d have been surrounded by LGBTQ+ the entire time, unless you worked alone in storage room B in a basement, off property.
People always leave out that Walt hired the first black animator in 1960 years before the civil rights act. Floyd Norman
Walt was a white male, so his actions are irrelevant to woke logic. Sure he had some affiliations that aren’t popular now but was way tamer than he’s made out to be.
Yep! Floyd defended Walt to naysayers as well.
Floyd Norman was a clean up artist for Sleeping Beauty, which was released 1959, so that was likely 1957 or 1958 when he got hired
He also said that Walt was respectful to him.
It won't fit into their narrative
Had they not gotten rid of 30,000 of us in 2020/2021 (which most fail to realize happened), all of us with many years service, would still be there and not these new hires who do not care.
I and many others were let go or early retired. Blame Disney for getting rid of all of us. We were kicked to the curb bc Disney took advantage of the c19 drama. It was there out to get rid of long term cast members.
Disney's cast members' appearance used to be the "Marine Corps" of the Theme Park industry. Now, they are more in line with Bill Murray in "Stripes."
Excellent analogy.
without the sense of humor.
I was thinking more along the lines of John Candy, but I see your point.
@@Attmay 🤣
Some of that is Disney's "Cast Zooming." Around 2000, Disney stopped laundering all front-line costumes and allowed cast to take costumes home and launder them. This not only saved Disney laundering costs, they eliminated the 'walk-time' pay cast were given to cover the time required to check-out costumes and change clothes. Double-win for Disney's finances...but the costumes now look like crap, are mostly un-ironed, and washed improperly to the point they are all falling apart and faded. Quality of the 'Show' has dropped below that of a prison theater troupe.
The man in the dress welcoming little girls into BBB was the nail in the coffin. I'm sorry but that is absolutely ridiculous. He is only standing there to bring attention to himself. The focus is supposed to be on making the little guests feel like Princesses.
uh oh, someone's feeling awfully insecure and fragile because of the mean person in a dress :3 Nobody tell them that dresses in 90% of cultures are masculine and used to be exclusive to men
I was at the parks and saw him myself. I was grateful my little girl was 13 and we were just browsing.
I had brought her there when she was 3 and 8 and I don’t think we would have stayed if he had been there. That is not a conversation I would want to have with my 3 year old
I agree, and I know this is off topic, but when you said "little guests" it instantly reminded me of a December TV Guide article written by one of the hosts of "60 Minutes" called, "No, Virginia, You Don't Need A Santa Claus" and while the guy complained on and on and I ended up ignoring it altogether, there was one thing in the whole article that DID stand out:
He wrote, "Not only that, but I'm wildly suspicious of Virginia herself. Would a girl of eight write, 'some of my little friends say there is no Santa Claus'?
No, a girl of eight would not. A girl at that age is not conscious of the fact that her friends are 'little', and even if she were, she wouldn't say so about them."
Like I say, sorry that's off topic, but that whole bit just instantly leapt into my head the second I saw you write "little guests". (Shrug)
@@sknight8621don't get your panties in a bunch because we have higher moral standards, values and principles than you. If you're going to flaunt it we are going to tell you we acknowledge but do not accept it. If you have a problem with it then go pound sand.
Disney brought a lot of the staff shortage onto themselves. I remember at the start of the Disneyland closure when they were laying off staff by the thousands, with nothing, Disney gave a female CEO an 11 million dollar bonus. They had the money, they chose to not spend it on their workers. Giving them good reasons to not come back.
This is so terrible to hear. I used to tell people that it was worth it to pay a high price for a Disneyland ticket because you could eat off the floors of the bathroom. The experience was the gold standard of entertainment. My, my... how far it's slipped.
they started micromanaging by making custodial work zones and not trusting them to sweep around the lands
Have 2 daughters that are 12 and 9. Cut cable cord 4 years ago and surprisingly Disney fell off their wish lists. Disney just started making new princesses ever 2 years so kids wanted all new outfits and toys at overpriced rates. All princess started to make boys look like idiots and had to have some minority quality. To be fair Sesame Street also started having single parent ,hiv, homeless, and discrimination characters. Both indoctrination vehicles are gone from my kids lives never to return .
Bob Igar is the cancer that has turned Disney into what it is today. Bob needs to go, period.
Not a true statement. @@buckiemohawk3643
As a former CM (90's) & lifelong park guest, it saddens me to say the parks look like crap now & this subject is the #1 reason. And I'm a rocker long hair loving chick, but there's a time & place for everything. Men w/long messy frizzy hair in plaid & trenchcoats on Main St, sloppy scruffy tattooed Sml Wrld male wrkr who looks more like a Pirates animatronic, colorful scrunchies on out of control man-buns, modern huge dangly earrings clashing w/fantasyland costume...Walt's beautiful costuming & The Show is dead. Bravo In-N-Out & Chick-fil-A for upholding standards.
Chick fila a is going down hill fast. They've adopted DEI and it shows. The restaurants are dirty and the food quality and service is terrible of late.
I no longer eat there.
@@JasonT-xp3khMaybe one near you. Here in northeast Pa. Most are 20 cars deep at lunch and diner hours. Not fan of any stupid quotas but if I am going to pay 40 bucks for kids and wife it isn’t at McDonald’s anymore. Tbh I am a Texas Roadhouse fan but all prices have made eating out a once a month thing.
@@shade38211 not just one, all of them. Cars used to be that deep, not so much anymore. It'll be like that in your area sooner or later.
Don’t forget long wildly colored painted nails on MEN. Like this is a necessity for anyone…
@@JasonT-xp3kh only siths speak in absolutes. Are you a sith?
They need to drop the cast member title. They no longer perform roles, they merely perform work related tasks. Role performers are provided with a character description, costume, and a director's guidance. Now these people get a uniform, handbook and a manager that could care less.
I don't believe the crap that Disney, or Bob Igar is saying where they can't find enough people. Especially when Disney is able to find Trans women to play the roles of real women. What are the odds on that happening? There is over 50% of the population that are actual real women. Yet Disney is trying to tell the world that they couldn't find one real women to play the role of a real women. That is some major BS. This is Bob Igar pushing his LGBTQ+ stuff into their theme parks. Its so obvious, especially since we have been seeing this in all of Disney's movies, and TV shows for quite some time now, even before the pandemic hit in 2020.
Personally, being a teacher I think the standards in the US have dropped all around. Disney has always kept even higher standards than society standards for years and I actually think they still do it’s just the standards across America have dropped significantly in the past 20 years. From the perspective of a teacher, expectations of decency and respect are gone. Taking care of yourself and everyone around you is no longer strived for. We have become lazy with many dealing with mental health issues not being addressed. This is my personal opinion from my own experiences but I find that people often agree that standards have been lowered across the country.
These days if I want the old Disney Guest Service Experience, I’ll just go to In-N-Out or Chick-fil-e
And Zaxby's if you have one near you.
Now I’m starving
I think you hit the nail on the head. Disney is an experience, one you paid handsomely for. If it's going to feel like a trashy carnival, then it's not worth the cost.
I worked there in 2007 and again this year. Things have gone WAY down hill. It’s pretty bad. They still preach standards but people show up in ripped jeans etc. they just desperately need employees.
Yes they have to hire whatever shows up now.
I wonder where everyone went.
@@Timmeh_The_tyrant If you don't support the left you are not welcome at Disney. Having any other opinion will get you sent to HR.
@@Timmeh_The_tyrantto work ar universal
Universal
I always was amazed at the hypocrisy of Disney leadership, starting with Walt. He had a mustache yet did not allow ANY of his employee CMs to have a mustache. The old "do as I say, and not as i do!" BS..
Facial hair was only not accepted by most of the U.S. during war time years (pretty much 1917-1975) because many men served in the military originally due to gas mask use then later just to look neat and to remain disciplined. Today as long as neatly kept facial hair shouldn’t be an issue unless they are military, Firefighter, EMS or police and that’s due to respirator/gas mask use, i was a volunteer firefighter for a long time when i was respirator certified i had to be clean shaven no more than a long mustache that wouldn’t interfere with a seal of the face-piece.
Disney did not work in the park. You don't seem to know that. He wanted people IN the parks to be clean shaven.
God you people are exasperating.
"inclusivity" the excuse to eliminate standards
Remember.....being on time is racist.
@@darthlaurelno being on time is white supremes and you don't want to display white tendencies, which is racist.
to find casts willing to get paid less
Exactly, especially when Disney has said they couldn't find enough people. Yet it is very surprizing that they could find enough trans women to play the roles of real women. Amazing how that happened, especially when Disney couldn't find enough women to play the roles of women characters at Disney, but was able to find men, and trans women to play the roles of women. More than half the population is made up of women, yet Disney manages to find trans women to play the roles of real women. Go figure. Disney should be playing the lottery instead of trying to run a theme park, because Disney could be making more money playing the lottery, especially with the odds that Disney has occurring at their parks.
Exactly, especially when Disney has said they couldn't find enough people. Yet it is very surprizing that they could find enough trans women to play the roles of real women. Amazing how that happened, especially when Disney couldn't find enough women to play the roles of women characters at Disney, but was able to find men, and trans women to play the roles of women. More than half the population is made up of women, yet Disney manages to find trans women to play the roles of real women. Go figure. Disney should be playing the lottery instead of trying to run a theme park, because Disney could be making more money playing the lottery, especially with the odds that Disney has occurring at their parks.
Universal Studios employees were beyond kind and helpful during my visit . They focused on running the rides safely too. 🙏
20 Years ago, Universal was dirty, understaffed and had second-rate employees. Today, they are more competent, helpful and friendly than Disney cast, by-far. They are also now better staffed and the parks are often cleaner than Disney.
The standard has gone beyond appearance sadly. Conduct is declining at a slower rate I'm sad to say
With both guests and cast members in some cases. Had several rude and questionable guests today.
@@Paul12000 passholes and just entitled people definitely happen. I feel like the only person with patience in the whole place in some lines
Disney is going to pay either way. Either:
1) they pay well enough to hire and retain professional people,
2) they pay the minimum, but then also pay the cost of unprofessional people and a high turnover.
And at the same time, universal is getting better. Odd coinkedink
Disney is done. Iger destroyed it with his woke disaster.
YES to all this, PLUS: Perhaps the most insidious side effect of all this degredation of standards (as you said whether cast members or cleanliness of restrooms or maintenance and safety--ALL of which have deteriorated of late) is that for those who never KNEW it all when it was GREAT have no standard to judge by and thus just put up with less because, hey, that's life and the world and who cares? THEY thus are also less inhibited from things like getting drunk, using foul language around kids or, in some cases, violence against other guests and family. This is, in fact, the absolute REVERSE of the famous and effective "broken windows" policing theory that says if you let a neighborhood degrade physically, bad behavior goes up, too.
They have basically attracted a different less civilized crowd then they used to.
You have it backwards. Allowing small bad behaviors to go unpunished leads to bigger crimes and then neighborhood degradation.
Been going for years, this was the first year that we noticed that the cast members were having side conversations among themselves about daily life and their problems. Was very noticeable notice.
And if you have to interrupt their personal conversations to ask a question, they get visibly annoyed.
When we had passes, I had visited often enough to learn some of the cast member habits of how they took care of things or responded to guests. Over time I felt a rift from those who genuinely wanted to be at WDW versus working any job which affected the park atmosphere. Overheard various conversations such as "When I off, I don't want to come here." One instance was largely because he was tired of hearing the same land music looping where he worked a snack stand.
@@jenniferh1416 I agree, there are those who WANT and frankly DREAM about being there. Then there are others who are there for a job. Generally you will also have both, with good or great leaders keeping the job folks in line. But my guess is that they lost a lot of of good and great lower level leaders and managers during the COVID layoffs and couldn’t come back because they found other jobs that paid better or at least didn’t run the risk of getting laid off again. And now WDW is paying the piper. Just 1 of many many aspects that have changed WDW over the last few years.
I have been a cast member so I do have some inside perspective on what it used to be. When I see cast members leaning on the trash cans and talking to each other rather than sweeping their queues, etc. I feel nervous for them because we would have been so scared that we would get caught! Doesn’t seem to be the case at all anymore.
@@denisemcgilvrey3966 I see a lot of greeters standing around, looking at anything except the guests. They are not very approachable.
Two cast members at Disneyland ridiculed my autistic son and laughed when I asked them about it. No one cares anymore- serious lack of sincerity and sub par standards.
Sorry that happened to you and you're son.
😢
In metalworking and gemology, an inclusion is an internal crack or flaw- a gap in the solid material. Something to ponder.
Normally when I see a video that talks about Cast Members or Disney “rules” it is so far off, it’s not even funny. But this video is spot on!
I was a cast member at Disney for 12 years before the pandemic took my job. I wasn’t even going to go back to work there but they called me back and at the time I hadn’t found a new job and figured at least I can work again and still continue to look. The company was unrecognizable when I returned!!! It was so unbearable to be there that I cried every time I had a shift.
I remember the old days and consider myself a seasoned cast member and Disney fan. It was devastating when I had to leave due to the pandemic layoffs and then when I finally quit after 13 years of employment. I don’t regret leaving but I’m still bitter that I had to leave. It was literally like falling down the rabbit hole in Alice in Wonderland, nothing was as it once was and non issues were made into issues.
I plan to make a whole video on why I left Disney but I am currently researching editing software so I can make it the way I want it to be and show proof of what I’m saying.
Good video guys. There is definite truth in this one!!!
I think you’re right, the real reason they lowered standards is because they couldn’t find enough qualified applicants. A lot of organizations hiring standards have slipped. When I worked at Knott’s in 2007, our appearance standards were as strict as Disney, no tattoos, etc. Last time I visited Knott’s, the ticket taker was a 55 year old woman with blue hair and facial piercings.
Disney is going to have even more trouble hiring when Epic Universe opens!
It was inevitable, I see LEO's with hand and neck tattoos and pube beards.
@@chickenalaking1319Yep! That degenerate scumbag look is everywhere. I loathe the sight of it. Even the military has lowered its standards in the same regard. Positions used to be aspirational, something to strive to live up to. Now, there are no standards to live up to.
are you sure she wasn't 35 presenting as 55?
Disney has Universal to compete with for employees. The area around disney has gotten more expensive to live in as well. You cannot afford rent in the area on Hospitality wages alone. So there are fewer people available to work for EVERYONE and ALL employers are having problems finding people. There is a major shortage of teachers in Florida among others as well. This is happening all across the country and all you need do is drive down a highway with shopping centers and fast food places to see dozens of help wanted signs. You take what you can get to stay open.
We were at World in late Jan. CMs used to smile & actively work their positions. This time, many seemed to do bare minimum, with little to no facial expressions. And, traveling on the monorail, 4 of them going to work were complaining to each other about their jobs, in front of the rest of us. Not so magical.
When we encountered CMs who reminded us of the magical days of Disney, we made a point to thank them & compliment them on their work. All the CMs put up with some terrible treatment by the public on a daily basis, so I know it’s not easy.
I hope somehow big investors wise up soon & kick out this board & executives who are running this company into the ground. I miss the creativity & customer service of old Disney World.
It still sounds like the issue is Disney's choices. They dont wish to pay for the best so they "have to" lower standards and it trickles outward
Cast members working sick and vomiting in the costumes and getting heat stroke on hot days and passing out on Main St may also have something to do with a lack of interest in being a costumed cast member.
When I was there when it was hot cast members had to rotate every two hours in the full coverage costumes. Mickey or whoever would "take a quick break" and a new cast member would come back in costume. It's against labor laws to do what you're describing and there would be tons of law suits.
Disney: our cast member standards have dropped. We now allow visible tattoos, piercings and men wearing dresses.
Also Disney: we can’t understand why attendance is dropping and families don’t want to come with their kids to our parks anymore. It’s baffling.
And the problem is, once you rip that band-aid off, you can’t just put it back on. Even if they reinstated the standards, they would lose a lot of employees and many people would lose respect for them - on both sides of the aisle. This was a bad idea from the start.
They know 😂
I don't agree that their attendance problems are caused by inclusion. Most consumers get angry when the producer of a product (in this case, Disney), obscenely increases prices, while ALSO charging separate fees for perks that used to be included in the lower price. That's the reason I'm never going back, I'm tired of them fucking me over, period. I don't give a crap that some guy is wearing a dress. I do care when I have to pay for Magical Express, Fast Passes, Memory Maker, and 200-300% more for food and souvenirs than I used to pay.
Fuck Disney.
It's infuriating how stupid they are! They can't put two & two together!
No no no. Disney does know why attendance is dropping and families don't want to come. Its because we are all racists and too dumb to understand Disney's brilliance.
If they had, instead of lowering standards, done whatever they could to attract good employees (probably uncomfortably high pay, which I know is a hard hit to the bottom line), they could have retained their same product. What they’ve done instead is cheapen their product, and any payroll savings are vastly outpaced by decreasing user experience and damage to your brand.
I grew up watching the commercials for Disneyland and Disney World on every Disney VHS tape and ABC. I always told myself that when I grew up I would take my kid there because we couldn’t ever have afforded it.
I don’t want my 9 yo around anything Disney anymore unless it’s something old and on physical media to keep. I’m sick of the agendas, and I am a bi woman!
Iwao Takamoto worked on Cinderella, Sleeping Beauty, Lady and the Tramp and went on to design the Scooby gang at Hannah Barberra and become VP of Creative Design there. Milicent Patrick was an animator at Disney and went on to design the Gill-Man at Universal. Why can't Disney celebrate its diverse past rather than erase it?
Even the princesses are a poor imitation of the beloved characters. Amateurs do a better job representing the characters.
You have to see how elegant most of them are behind closed doors. They are not.
Pro, Vash, you got it mostly right. Remember, the "contentious time" that we had, part of that was forced masking. When Ron made a ruling against the verification card for work, Disney assigned a 3rd party company to report to instead. Those that didn't verify, by process of elimination, was told to get an injection or an exemption. Those that did neither was immediately canned. About this time was when the 5th key, or as I always called it, Courtesy 2.0, was introduced. It told me the same thing as courtesy did, plus some. I still call it Courtesy 2.0 to this day, and still say he/her to all my guests. I still identify the prince and princesses, and still get in trouble from time to time for being my authentic self, as they like to call it. Keep hoping someone drop the nonsense and get back to normal, but Disney seems to enjoy this hole they've been digging the past few years. Yes, the perks are great, pay so so, but as you said, I do enjoy making guests laugh and smile. I hope to meet many of you hosts in the park one day. Thanks for the show.
I believe there is still a class-action lawsuit going on concerning the 'punishment' Disney assigned to unvaccinated Cast Members. My wife refused to inform them of her status under HIPPA and privacy laws. DeSantis stopped them from firing those that refused the vax, but they forced masks on these cast members for months after they stopped requiring them for the vaxed. This was an unlawful 'punishment.' Funny that the science is now proving that the vaxed were more contagious than the unvaxed and masks don't stop a virus, and never did.
Ha, that’s more or less what I called it, too.
I don’t mind the tattoos, but I have to draw the line at a cast member in full uniform taking off his sandals and washing his feet in a water fountain outside of the Jungle Cruise.
• --d i v e r s i t y-- **uniformity*
• --e q u i t y-- & **discrimination*
• --i n c l u s i o n-- **segregation*
I think maybe calling it inclusion was clever but a mistake at the same time. They should have said Disney was always inclusive and to prove it they were giving everyone a chance to work for Disney so long as they could perform the tasks required for the role adequately.
The problem with a blanket statement of policy of "Inclusion" is that it leaves you open and seemingly willing to "include" jerks. And let's remember that "including" anyone willing to work for low wages and minimal bennies says you're starting with the lowest eshelon of the job pool in the first place. People who get paid low and have no standards to meet just don't give a damn about quality. They are there to do the minimum from the get-go.
Who wants to work for them anymore? I worked for them back in 99-2001, and I hated it. We are disposable for them.
It's really nice to hear someone (anyone) talk about how D'Amaro is pretty much all sizzle and no steak.
To be fair, I think a small part of the problem with his tenure has been that he's financially handcuffed by Burbank, but he doesn't get a pass for that.
D’Amaro is the epitome of slick corporate style over substance. He is a spin doctor and a snake oil salesman in my opinion. Tell the public what might happen and hope they buy it and then never deliver but promise more. But wait, we are going to do something even greater! The wizards at imagineering are dreaming up all kinds of wonderful things that we promise we are committed to really consider doing someday in a possible timeline in the future. Like you said, he is all sizzle.
I used to hire for Disney, we had to offer higher wages to people because of our higher standards. This was in the early 90’s and the college kids we hired had to be clean cut. We paid about $3.00 an hour more than everyone else to get higher calibre people.
Disney used to be a respectful company, it is no longer that or no longer near a family type vacation place to go.
I actually saw a change in 2019. I was playing in a golf tournament in Palm Springs and arrived a day early to go to Disneyland. I went to the Carnation Cafe' for breakfast and my server had a mustache. I asked about his mustache because I knew that Walt didn't want any cast members with facial hair. He stated then that the standards had been relaxed. So Disney has been lowering its standards for awhile now.
That I don't mind, but when tattoos are visible and men are dressing like women, things are getting alittle out of hand. Just how I feel.
I was always amazed at Walts hypocrisy. He could have a mustache but NONE of his employees were allowed to have one (until just recently).
My daughter was in the Disney College Program and she saw the lax restriction first hand. It used to be very difficult to get into the program before the pandemic but now, anyone got in
It isn’t just Diz, workforce EVERYWHERE is suffering from newest crop of entitled kids who think they know better without having people able to explain why you shouldn’t do something. It was something we all had to learn, but when it came to this generation, NO ONE wanted to hire millennials because they were SUCH TERRIBLE employees. They couldn’t work FOR anyone or WITH anyone. It was the legit HR conference topic, because NO ONE liked them. In general, all these presenters said you just have to let them do “their thing” and that they would “give you something good”. 5-10 years of this, and here we are
Just something to consider, there was a news article I read a few months saying that most employers were trying to hire millennials (who are now in the late 30s and early 40s) and avoiding hiring Gen Z. All the stuff you are saying about millennials is now being said about Gen Z, with everyone saying millennials are much better workers.
I now see more and more of these kinds of articles praising millennials and saying Gen Z are terrible. Go figure.
We hired a marketing intern straight out of college. (PR actually) After 2 weeks of her bubbly GenZ care-free attitude, including her inability to follow directions or finish projects acceptably, she walked into a staff meeting and informed everyone that she should be running the department because all the old people currently running it know nothing about 'modern' marketing, including the Internet, because they never learned it in school. We didn't;t know what we were doing and she should be making all the decisions and directing efforts. She didn't;t get fired but she was relegated to 'crap' work for the rest of her 6 month internship. She was the first intern we had that was not offered a second 6 month internship. Many were hired full-time after that.
I cannot convey just how absolutely bad most of GenZ is. Yes, there are some great GenZ workers out there, but I swear 90%+ are unemployable, unmanageable, and incompetent.
@@parajerry The colleges are exacerbating the problem, I returned to college to get a seconded bachelors closer to my current carrier field, a national college partnered with my employer. I made a mistake taking an in person class, it provided nothing, it was like being in kindergarten. There were no wrong answers, pronouns and idealities are listed on the roster, the curve prevented failure. The teacher spoke with this odd condescending tone, not like professors of not to long ago, that were speaking to adults. I transferred to a smaller county college and I am doing mostly online, the same program is far more grounded, coarse material is actually being covered. If I was doing hiring, I don't think I would hire a new college graduate, maybe if they went to a small college but not a nationally recognized one.
@@drunkengull5759 Agree with you there. I am now a college professor but I do not allow my students to act like children and expect them to be professional and do the work. I do know some of the gen-ed classes do treat them like helpless children, but the actual core courses do not. I completed another BS degree last year as well, but entirely online. I don't know if it was easy because the expectations were low or because I have 25 years experience in the field. I suspect a little of both.
It also feels like Disney has lost its luster as a place to go. When Disney first started doing things, it was an honor to work for the company and over the years under different leadership. It has become simply profits the way any other company would be and while I don’t blame them for that, why would somebody wanna work for them other than out of necessity
I have one reaction to Disney's current cast member (non)standards, I don't want to go to Disneyland or Disney World anymore. And I don't want to take family members to either place anymore. What a terrible loss for America.
As a professional with tattoos, I feel that in Disney, tattoos can be covered depending on roles. However, this behavior change in newer cast members has more to do with deeper issues rather than tattoos. Not all people with tattoos are unprofessional, rude, or lazy. That's quite a stereotype. More in-depth interviewing should occur in regard to values..if Disney cares to keep a standard. I worked in a hospital, and we based our training on the " Disney model." Basically, how to be professional and respectful even in crisis situations. I'm all for people who want to dress a certain way if they feel they have gender identity issues, but not in a professional workplace to the point that it's noticeable.... keyword noticeable. I've seen transgendered cast members, but they were not sticking out like a sore thumb( where you really question...are they or aren't they) , so to speak, and were great at their job and dressed professional. That's fine. We want respectful cast members who care, and we can feel safe around. To bring joy and magic to all who visit.
My opinion. I'm sure others would disagree, and that's okay.
I was Photopass CM in 2005. The Disney look was still strict. I was paid as a professional at over 10 an hour. I was denied getting mens shorts even though they were the same but fit me better because I have no hips and women’s were cut to big. Fast forward my daughter was a Photopass college program in 2019. Traditions was half day not full day, but the look was still pretty much same. The pay for that job was less than I made 15 years earlier. During that year is when they relaxed those standards. She left just before Covid by a week. She went back in summer of 21 and boy what a change. Traditions was a joke. They stopped the phone interview for CP’s.. she worked with so many nasty uncaring CM’s she was glad to leave. Not to mention the awful management and leaving you out in the heat with no water and the fact that they no longer had the tools given them to make a guest happy etc…..she dreaded going to work even though the pay rate was raised then.
Just a few month ago, my family visted the parks. The cast memebers actedike they were burnt out and didnt care anymore.
CM here and I agree. I am a second generation CM my parents both worked for Disney and my dad retired after 30 years with Disney. I would wake up every morning and see my father pressing his uniform shaving etc making himself look as good as he could before he went to work. Whenever you went to Disney you got top quality service. I learned from my father that is what I want to provide to the guests. I want to make your trip as memorable as I can however I do work around and have seen some cast yell at guests. I've seen cast be rude just for spite. Perfect example was when someone wasn't listening to a certain CM when she said the stroller doesnt belong here she went out of her way to put it as far away as possible as a payback. We can report it but if someone gains enough seniority its accepted. Even though this is a problem there are still some great ones out there. Some who actually believed in Walt's vision. Those are the CM's that make Disney special.
90/10 is generous. Not because of bad behavior as much as "minimum". It's no longer above and beyond. 90% isnt "bad" sure but a third of that group now just does the job instead of trying to make it magic
More like 60/40
Another example is galaxies edge. They convinced good workers to move en masse to the new land and hotel, giving up better positions, and didnt tell them the move would cost them seniority. When GE faltered a lot of them were just let go. Now to see if starcruiser servers get the same shaft
I met a few of them recently in the park I'm at. Hopefully all of them got moved around.
As a "College Program alumni," I can say they never really valued the average cast member all that much. Cast members respected each other but the corpo exploited the hell out of people and preyed on their fandom to keep them pleased with goodies. Most of cast members' paychecks go directly back into Disney's pockets because the only cast members willing to put up with the crappy pay, bad conditions, and indifferent management are the pixie duster types.
I liked Disney, but not THAT much and pretty much bailed. I might have stuck around in a different job. I probably would have applied to be a consierge at Animal Kingdom Lodge specifically, but then I heard the early rumblings of the political swing going on. Then they furloughed everyone during the lockdowns and reset everyone's seniority and I was just glad I didn't go career. My cousin who was tinker bell, though. She had a bad time at that.
McKinsey & Company consultants didn’t help with their asinine budget cut suggestions.
Yep Look I get that perks were good and resume building is, somewhat, important but yeah pay is the main thing. You can only exploit people for so long
@@alexandru5369 Disney is not respected and looks bad on your resume.
@@alexandru5369no you don’t get it.
That is not accurate. I’m guessing your experience is relatively recent, because what you’re describing is the *current* cast experience, not the traditional one, even for CPs. It started to go this way in the 2000s. And the pixie dust types are largely gone now, because they weren’t willing to work under the falling standards.
And until recently having Disney on your resume was a *massive* plus. Not now, obviously.
Disney also no longer requires cast members to brush their hair or teeth, bathe, or wash & press their clothing.
It’s disgusting the way many of them look and smell these days.
2010 was the year that I noticed that Disney no longer cared about standards. It was my first trip to Magic Kingdom in a while…and I was shocked by how obese many of the cast members were like the movie Wall-E. There were also a lot who didn’t speak English very well and others who were rude. The place was also dirty and that’s something I never saw in a Disney park before that. It felt like they just gave up and started hiring anyone who applied. The uniforms are very unflattering on very large people…they look like sausage casings about to burst. They should do tunics and caftans for some of the lands to better accommodate today’s typical cast member.
When did Disneyland become Fat City USA?
I was hired in 1989 and costumed roles were limited to those that fit in the sizes of the costumes available. This did NOT include very overweight people. The Disney Standards, including very strict haircut guidelines, no facial hair, and many more rules were enforced heavily. The parks were clean, cast was happy and friendly, and the clean-cut, youthful image made the parks very inviting. Around 2000, things started really changing. Unhappy college program kids were hired to fill most front-line roles. Most were unhappy they were working in the heat and not in a management role somewhere. The cast became moody, unhelpful, and became inattentive to the guests and their jobs. Then, standards were eliminated and people with green hair, beards (even scruffy), tattoos, and extremely overweight people started filling roles in the parks and resorts. The clean-cut, youthful (healthy) image was gone. Disney no longer stands out and looks like every other company out there. I left in 2009 and I am so glad I did. After I left, the DEI and woke crap took over. I hear from many friends that are still there or left after me. They tell me I got out at the right time. They are all unhappy and feel like the company is all about money and DEI crap now. Most still there are looking for another company.
When I started in 1989, cast members told me how they saw many changes in the 5 years prior that they were not happy about. The main complaint was that the company used to be "family friendly' and is now corporate and cold. "Family friendly" is not just about the product...they were talking about how they are treated and the company used to value cast member's families and a work-life balance. It no longer did....back in 1989. I didn't;t know any better as I was fresh out of college and it was my first career job. I was lucky to work for Disney when it was still mostly the company Walt built. I was in senior management when I left and, while most of the people I worked with were great and competent, many in leadership were not and office politics were creating a workplace full of 'yes' men and women. A workplace full of paper pushers that didn't;t actually have the skills and understanding to do their job or manage those that did.
I think Disney has run full-cycle now. I think the company, as we know it, will be gone in a very short time. Disney will sell off many of the assets and someone will buy them and sell off the parts. I can see Apple buying them for the creative facilities and IP and selling off the parks and many other non-film, TV, & Audio parts. Apple will use them to make content for their line of products and dump the elements that don't line up with their business model. This ALMOST happened in the mid-80s, before I joined the company. Eisner & Wells were brought in to save the company from bankruptcy and being split up. We have come full-circle but I don't think Disney survives this time. The Woke leadership is too concerned with politics and DEI to deal with the central issues they are facing. In fact, Woke DEI actually IS one of their core issues with the audience that is now rejecting everything Disney. Hard to fix the financials and structural issue when they can't even see the primary issue staring them in the face.
@@Attmay oh it’s fat city…no doubt!
Ummmmmmm Disney did have standards in place.... But never anything in regards to anyone overweight!!??!!..... Cleary being bothered by the site of overweight people is a YOU problem!!
@@DOCDOCFLAMINGOS you are 100% wrong. Disney costumes were not available in sizes for overweight people. I know of two people personally that were given jobs in costuming, behind the scenes, because they could not fit in the park costumes. When I was hired in 1989 it was a thing. A big thing.
They want people in Orlando to not have tattoos, that's not possible, everyone there has tattoos.
And they can't have such high standards if they don't pay well enough.
Former CM here as well. Working for DLR ruined my love of the magic that I used to feel being a guest in the parks. I quit after 2 1/2 years of managers blowing off concerns, being assigned shifts that contradicted my FMLA and the plain hypocrisy. It’s sad, because I made a lot of friends from working there and had great experiences but over all bubble burst big time.
The phenomenon of post-2020 lowered customer service standards is not exclusive to Disney but perhaps it's been among the most noticeable.
Is it safe to say that Mr.Igor is beyond incompetent to run Disney like it should be ran?
Under Walt Disney Productions in the early 1980’s the pay was still pretty good. Senior ride operators were able to afford homes.
The general population doesn’t know anything about this fifth key, so any announcement surrounding it means nothing, All they see is the declining quality of cast members. Put this down as a fine example of penny wise and pound foolish.
You guys hinted at it and I tend to believe it started with Eisner. Disney was struggling a bit financially and such, but it was definitely a family business. Eisner was such a corporate suit, soulless to the core. And after Frank Wells died, Eisner wasn't nice to Katzenberg who left, so he became God Emperor. So 1994 it was all over. Eisner to Iger, money for the execs, screw the cast, lower the costs/standards to get golden parachutes, etc. the s-show decline was inevitable.
All Eisner did was throw money and A-list talent at projects and initiatives that were started under Ron Miller.
True story. I don't remember the year, but it was the early-mid 90s. Eisner was visiting the Magic Kingdom (Disney World) and had an entourage of execs with him. I was part of the entourage with a video camera (full, broadcast camera of the time) to video anything Eisner wanted to point out, comment on, or change. (These were usually called 'intrusion shoots' and Imagineers would take us out to shoot things visible in the park that shouldn't be so they could be corrected.) We walked through the front gate and under the train station. As we exited the station we were walking past "The Walt Disney Story" and Eisner turned to one of his minions with a notepad, and said (and I quote) "Walt's dead. Get that out of here." A few weeks later, the Walt Disney Story was closed. The space was used for private events and cast meetings and such for years after that.
For over a year, I had an office above the gift shop between where it used to be and Tony's restaurant. My window looked out over Main Street and the square. It was impossible to talk on the phone during parades. That was my favorite office in my 21 years at Disney.
That is absolutely correct.
Guys!!!! Great video 👍🏼. I scratch my head when going to the parks and see the decline of the employees. Now I understand, thank you so much. My experiences have been bad (sadly) lately
Seems to me that if they had one policy that worked, but then changed it to try something different but DIDN'T work, you just change it back.
Everything stated here is spot on. I have MANY cast member friends and EVERYTHING you say resonates.
I know cast members in Anaheim who can only afford to live 5 to a 2 bedroom apartment. It’s pathetic based on how much love they all have for the company. One of them has worked for the company for over 30 years and STILL makes less that $19.00 per hour! How?! Why?!
And they are getting rid of the BEST cast members. Keeping the gen Z ers who have no standards
Both of my children told me they never want to go there again after our last trip, you could cut the tension with a knife from the employees, it was so thick.
Last time I was there, I had to pay all the money in my wallet for dinner and a beverage without a dessert.
@@Attmay Universal Studios, and Dollywood here we come.
If you want quality you have to pay for it, this is true in almost every area of life.
There is also the issue of legal repercussions for those who hadn't been hired when the original CM standards were in place. If they only altered the standards, rather than making a "positive change" for "inclusion," there would have been lawsuits filed by those who felt discriminated against. It was always a contentious topic for some, so the company would need to take care when making any changes. I agree. As a former CM and Traditions facilitator, I have seen a steady decline in the look and feel of the parks. Friends who still work at the parks confirm that the environment is extremely different than my experience in the 90's. Very sad.
I appreciate the idea that Disney needs employees, but I submit that the leadership were also not willing to sacrifice exorbitant c-level salaries in order to hire more quality cast members. The mentality that finds it acceptable that the pay of the top earners continues to go up, while the lowest paid are laid-off, is the root cause of all of this. Corrupt elitism covering its tracks by faux philanthropy is nothing new. Its one of the oldest tricks in the book.
I see it slightly differently. We know that the Parks and Cruise divisions carry the company, providing the profit that is siphoned into other parts of the company. Just as Disney+ absorbs the losses of the poor choices of the Movies division, the Parks profit covers Disney+ and is skimmed and not reinvested into salaries and new capital investment.
The repeated $300million price tags on Lucasarts projects means money not spent as salary on park employees.
@polysillycon I do not disagree with your assessment. Bottom line appears to be misappropriation of funds in general. It's not like there's not enough money flying around.
The one thing they did not lax was the scheduling requirements. I worked at Disneyland from 2008-2017 and went back to a job fair in August to pick up a weekend gig for some extra spending income. The hiring manager I spoke with told me they would love to have me back but my availability would not work as I needed to be available at 5pm on Friday evenings. Just wasn't possible as I work my regular 9-5 during the week. If they would allow people to work just Saturdays and Sundays again like they used to they would have less of an issue!
Why is this a suprise if Disney isn’t paying a living wage not getting quality
Disney wants to charge 5 Star prices while only paying 1 star costs.
Cast member from 88-94 magic kingdom guest relations. Went back in 2021 and it’s awful when it comes to cast. Most are not happy and don’t care. Will be Disney’s death if not corrected.
Disney doesn’t believe in half the nonsense that spews from their mouths. Lol
Same could be said for most of these RUclipsrs
When I go to a cheap fast food drive thru I expect to get something wrong with my order almost 20% of the time.. especially if I want my food modified.. like no tomato or extra onion… if I go to a nicer restaurant, even Applebees, I expect it to be correct 95% of the time.
I go to Disneyland and expect the standards to be even higher than “Applebees” level.
I go there to get away from the day to day… They are taking us patrons into a entirely separate world. Not unlike watching a movie…
When you try to make everything "equitable," you cater to the lowest common denominator. Which is no standards.
As a guest, I was agast when a young cast member wanting to address my 61 year old husband, a burly older man with a beard, as "friend" instead of sir. I wanted to shout "we identify as sir and ma'am!" I was so put off! I find it extremely disrespectful. And insisting wrong is right, doesn't make it so.
Yes this trend is insulting and infuriating. We are not their friends, we are paying their salaries.
Iger destroyed the company
I saw it immediately. Very little eye contact. Lots of personal conversations between cast members in front of guests and grumpy untidy looking staff
Not very magical.
I kinda' want to show Bob Igor a link to the video of people exploring one of the abandoned, dilapidated Disneyland knock off parks and leave a simple message, "Take a good look, Bob. Take a REAL good, long look."
Tattoos are a way to show the world that you do not respect your body..thus you have a history of making poor decisions. Disney has fallen so far... this is why I spend 0 dollars to support anything Disney. Walts legacy has been destoyed.
It has not been destroyed
@@animezilla4486 They're removing, or have already removed, "Walt" from the park entrances. They want it just called Disney now.
This is why Jews are against them.
I was at Disney earlier this week, the first thing a cast member told me when I arrived is that "This isn't very Disney-like to say, but Universal does Halloween better."
That’s because they don’t give in to whiny crybabies at the first sign of opposition to anything fun.
I wrote to Disney and expressed my disapproval when they announced this policy. I go to Disney to visit a clean, safe, happy place without the dysfunction of the real world.
Greatly lowering the cast standards, and suddenly the park cast is flooded with activists and rampant cases on nonces (shown in arrest records in news).
Underpaid? Not all. Food servers made big tips back in the later 1980s and 1990s, when food prices were expensive then.
I worked at Anaheim Disneyland as a busboy in a restaurant on main street durring the 1980's. This is all shocking to me. Im disgusted with disney now.
What about the vaccine mandate reducing cast members by firing unvaccinated
as a ride op at WDW in the 70s WE took the sacrifice of looking like we just jumped out of a JCPenny catalog, because we enjoyed looking non-threatening, approachable, friendly for the benefit of the GUESTS!
In the end nothing but greed.
Well and just simple economics. Back in the 70s, 80s and 90s it was dirt cheap to rent an apartment in Orlando. Now not so much.
I've had to use an ECV since 2016. It was raining so we were sitting in the Figment gift shop waiting for it to stop. A manager came up behind me and started shaking the back of the seat violently. it scared the heck out of me, but i simply asked why he was doing that? Oh, I'm just having fun. Uh no. You don't do that to just have fun.
When we went to Guest relations they acted like they could care less. I didn't want anything from them. I simply wanted him to be retrained on not touching someone else's property. That was when I knew the quality of the hiring was down...
How bout a self service style theme park where everything is automated and touch screens? Just get rid of all the workers and make it completely self service.
Yum. Vending machine food. How about no.
I predict by the end of this decade there will be a Main Street Tattoo Parlor in all the parks where you can get a tattoo of your favorite Disney character.
I think guests are getting frustrated for more reasons than just cast members. They've removed so many little things that they used to have to make everything easier for the guests. It's made trying to do anything there so much more stressful. Add in the rides constantly breaking down and snarky workers and the county fair is more enjoyable.
Orlando native here. Internet back in the 1970’s and 1980’s that guests that looked less than wholesome would be politely but firmly directed to a shop to buy a shirt or other item to properly cover whatever body part that was hanging out.
I'm college program, and cast member for just over 5 years, I have been to three different "Traditions". Disney had to lower the standards, they burned all the good will they had left with the locals and retiree's that power the daily operations of the parks. Disney pay is sub market, because of the "joy and prestige" of working for the mouse. But I make three times the money on the outside than I ever could have there, and the work culture isn't oppressive, like at the "COMPANY".
It is offensive to say that people with tattoos can't provide great customer service. The issue is that those who provide great service might be working somewhere else.
Give me a guy in a dress that provides the "Disney difference" instead of a clean-cut guy that is an imbecile.
Standards are just a small part of their problems. It's because many and I mean many are LGBT community people which is fine. But when you start pushing your beliefs on others and especially the majority of Disney fans, that's a recipe for disaster. I not afraid to say most people don't agree with that wokisum.
You are spot on with regard to the use of the word 'inclusion' in relation to hiring - the 'bad apples' are easy to spot by their demeanour and guest facing attitude - there are sadly too many who lack the training and understanding of the standards laid down by Walt now and having spoken to some dedicated 'legacy' cast members and those who have the right attitude and passion for guest service there is despondency and dismay as they see guests unhappy and unfulfilled due to the increasing general lack of standards across the parks. But lets look at the word 'inclusion' - yes it is convenient for Disney to use this term to fill cast vacancies but the same does not apply to guests - in fact here 'exclusion' applies as many middle and lower income guests are denied the opportunity to enjoy the Disney parks due to continuing price hikes.