You Can't Make This Sh*t Up! Pt.2 | Sportbike Track Gear
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- Опубликовано: 13 сен 2024
- First Person to comment that they want this helmet gets it. FOC
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This helmet is no longer available. It went to CJ who was the first to comment asking for it. Hopefully he remembers to remove the saran wrap before jumping on the bike LOL - Brian Van
Lmao 😂
Lol thanks anyway. I'm still going to order her a helmet from you guys. The 2 sets of RST gloves i got i love. Been beaten the snot out of them every chance i get.
Lol, Congrats CJ!
You are welcome and thank you for the business. I have ridden in a pair of the RST Gloves a couple times and love them! - Van
Thanks Brian.
Love the fact you are a business owner and are not afraid to tell it like it is!
👍
I am proud of the work we do here at STG day in and day out. No way I am going to stand still while someone is shitting all over us. - Van
Epic video!😂🤣 Love you guys!
Imagine living with the person who sent that email. YIKES!
Have you not seen how people vote and things they will and will not protest about
This customer is a perfect example of someone who is extremely book smart yet has ZERO common sense.
I really don’t think they’re extremely books. LOL.
This is absolutely awesome! Please post more of these! They are the best! Even more of a fan of your company.
For not couching your response to this situation in middle of road ''keep everyone happy'' platitudes just made you my favourite retailer. Keep these videos coming. I like being able to put a personality to the company and you came across logical, fair and plain spoken. Well done.
Appreciate the kind words and your support! - Van
The fool that sent the helmet & letter doesn't need to ride with head protection...damage has already been done. Now it's time for Darwin to take over. Brian keep up the great work you do. Love your videos and also how you run your business.
Appreciate the kind words! - Van
Oh shit, the cat meowing was priceless.
Better watch out, she may order an exhaust system, and look for the bike in the box!
Video Caleb did a solid job editing this one for sure. - Van
"I work in the legal field" translated means she scrubs the toilet and vacuums the office on thursdays!
Comparing a multi billion dollar company to family own business.
What a joke this person is. Black list this person.
honestly, I wouldn't even ship a helmet to them again for fear she'll sit on it, return it, buy the same one again and crash and try to claim being brain dead was STG's fault for not telling her it was shipped out once.
Damnnn you should block them for purchasing from STG again lol
Already done my friend! - Van
@@sportbiketrackgear please tell me they didn't get their money back
@@Sivuhl I bet they did. Sometimes it is just easier to return the money rather than battle at court, solve bad online reviews etc.
I would guess that they agreed to buy it back like 25% reduced just to get rid of the person. (if they were super super nice and this customer still doesn't deserve it) .
The customer is not always right! Sometimes the customer is an irresponsible DB...
Funny stuff! Love it
“And guess what, this shit really happened” flipping hilarious
Haha I love it man , I love the fact that Van is so blunt and straight forward . This is pure gold !
I work retail I feel your pain 🙄 people can be ridiculous.
Zachary Bulacan facts bro I worked at Belk for 2.5 years and people are ridiculous.
Stg I honestly have another level of respect for you guys . Honesty’s is key when doing business .
Appreciate that my man!
Unreal. Glad you call them out, Brian!
You just can't sit still while someone is shitting on you. - Van
You sir are a no nonsense, common sense business owner that I can get behind. People suck sometimes in what they think they can get away with. I will buy from STG on this alone. Keep up the good work
Appreciate your support! - Van
I use my Corsair X as a dog bowl when I’m not racing. It’s multi functional get with the program.
I absolutely love these videos… I do not love or even like the fact that you have to deal with this bull crap, but I do enjoy the videos. I'd rather everybody be honorable and do the right thing and then you wouldn't have to make such videos. But it definitely does bring out your humor aside with some of your comments… Pure gold!!!
This really made my evening.....its so nice to see somebody keeping it real and not do a whole lot of but kissing just because they were your client and be afraid of losing out on sone business .... it's so hard now a days to find people and businesses with a backbone
LMAO! I used to work in a retail store years ago and we had a chap bring a microwave box back for a refund. It was company policy to open all returns and when the person on the checkout opened the box it was full of house bricks! The customer said "Oh I must have picked up the wrong box". Yeah cos this is the one you keep your bricks in!!!!
I work in retail and I can appreciate this so much! This shit just made my day😂
I love your content, your channel and your attitude. You always make me smile!
Thank you for watching and the kind words. - Van
Holy shit. I 10/10 hope that the person who wrote that email sees this video and posts a comment ordering you to take down this video before legal actions are taken....
.....just so you can make a Part 3 video
You did good. Personal responsibility. What a concept.
Brilliant 🤣🤣. pretty sure the bug wasn't already in the box since it looks like its arse came through its head about 50mph.
Wow love your comments Van. Well spoken. I've been a STG customer for a few yrs. Really like your knowledge of the products sell and your passion for as a motorcycle rider.
Appreciate the kind words and your business! - Van
_"If the helmet contains cat poo, who's to say that didn't happen at the factory? I can honestly say I have never witnessed any of my dozen cats pooing into any of my other helmets."_
this is why i buy from stg, fantastic content and tells it like it is, no bullshit and not backing down when some one tries to work the system or intimidate you guys. keep the vids coming.
Thank you for the kind words and your business, they both mean a lot! - Brian Van
Wow, Telling It Like It Is :101. :) Need more of this. Accountability, not just entitlement.
Samgab no doubt man totally agree and makes me want to buy something from STG!!! Seriously he just earned some buisness from me.
We are here when you are ready my friend! - Van
Not commenting for the helmet for the support. It is amazing that someone has that respect for a family business to do this. Good for you for saying it how it is and keep up the great work
Thanks for watching and the kind words! - Brian Van
Some people just feel entitled. They feel they can do whatever they want without consequences. Glad you called that shit like it is. Keep it up. Love the videos btw
Thank you for watching! - Van
This is why I will buy from STG and Brian, calling out idiots and knowing who his real customers are.
We are blessed with an amazing customer base and appreciate each and everyone of you. Thank you for your support! - Brian Van
I can’t believe I’m only seeing this 4 years later. Greatest series of videos you put out!
Hey Bri, be glad you didnt sell her a tampon!
Ewwww lol
An entitled, irresponsible 3 year old posing as a highly educated adult professional... unfortunately, an all too common occurrence lately. Kudos to you and your business for calling it out in an entertaining yet prudent manner. As a society... we need more of that. Thank you.
We all need to pull together and work on changing this. It is as sad as it is funny. - Van
Lmfao!!!! As someone who operates a retail business this is 100% true and this shit happens daily!
This is why I love your service and honesty ....keep up the great work!!!
And one day I hope to ride with you guys
Appreciate the kind words and your business! - Van
Brian this video had me hysterical laughing 😂 dude you’re a funny guy it’s fucking awesome how you told it exactly how it is keep up the awesomeness and keep selling great gear... ride safe
could you imagine what that customer would be like if they had a crash and it was there fault...
Great gesture giving the lid away...
Just getting back on a bike after 10 years here in Turkey ,, (2000 R1) , really enjoy the vids ... cheers
Some people... Thanks for watching! - Van
Mic drop...And you just got Van Damned!! 🍻🇺🇸🗽
LOL
You fuckin" crack me up! Just bought some things from Will. You guys are becoming my new Revzilla.
Thank you for watching and for the business! - Van
im sending you my old spark plugs back in the new box because I love these videos
I will keep an eye out for them...
@@sportbiketrackgear reason, didn't come with a superbike motor
This is pure GOLD😂😂😂 STG for the win!!!! 🏆
Tu parle francais :p lol I love how you exposed her, it’s about time companies stand up for themselves because of incompetent customers who abuse your amazing return policy. Love your shop brother: merci
Appreciate the kind words! - Van
I TOTALLY AGREE, PEOPLE NEED TO TAKE F'N RESPONSIBILITY FOR THEIR ACTIONS. PEOPLE ARE DUMB IN GENERAL. THEY CAN'T EVEN DRIVE LET ALONE WALKING IN PUBLIC.
Not fair. You should have entertained this customer's return request.
With the same helmet 🤣
Ive been riding and racing for just over 50 yrs now and I have to say for most of that it has been awesome and so have the people I have met but about 20 or so yrs ago I keep finding more and more people saying we need more people in our sport. Riding is not for everyone and now that people think it is they are going to mess this up like they mess everything up...
IMO the majority of riders would never pull shit like this. When it happens all you can do is laugh at it. - Van
Hey Brian it’s ok to say what you really mean. Go ahead spit it out!😂
That was fucking brilliant Brian! Say it like it is.
Anyone else trust this guy more than revzilla???
Actually, yeah.
I've done business with STG for years, have never once had a bad experience.
F*ck yes!!! He’s not afraid to call people out on their bullshit!!!
To be fair we make mistakes like anyone else. When we do you can bet your ass we make them right. Thank you for the kind words! - Van
Being family owned and operated is something I take great pride in. Our Team here is full of amazing people who work their ass of for our customers because they care. No other shop puts in as much effort as we do here at STG to help the riders who choose to shop here. - Brian Van Owner STG
Anybody that’s into bikes and getting bike shit already knows... STG is on pole! Best in the business. Love the people at STG! Wish they were near me... I’d be in there every day!! Feeling that new intro🔥👍👍
This might be the best one yet👍🏻😂😂 I’d give a dollar to meet this lady 😂
Some people are so crazy all you can do is laugh at them man. Thanks for watching! - Van
I'll bet shes one of those ladies that leaves the tag on the dress and returns it the next day.
I recently bought a Pista GP R from you guys and to ensure I was comfortable with the fit, it took me over a week of wearing it inside the house to finally pull the tag off the chinstrap. And yes I was watching TV as well as STG videos while doing so
This is a perfect example of what to do with a helmet before you take it out for a ride. Thanks for the order and taking the time to leave this comment. - Van
This video just made my day. Hilarious 😂😂
Thank you for the video as usual, I would recommend having a paper inside of each package that goes out to show that the items are not returnable if worn while riding. It may not be immediately obvious to consumers who are new to the industry. I sure didn't realize this was a rule when I started riding. This will save you the hassle of this kind of situation.
I don't want it. Even if it's free. There might be some gooch juice inside the helmet
Francisco Renteria
But....free gooch juice!
I've enjoyed your videos for years. Thanks for educating me on gear. I appreciate you and your business/hustle/initiative. Thanks for being a voice of reason in the "you can't make this sh*t up" series. The world needs folks like you and videos like this as a check against the irrational/entitled. Somewhere along the line people stopped realize that we're in a society/system that's interconnected. We consumers want stuff, so we need to be reasonable in our expectations of people who sell us that stuff (otherwise there won't be people around to buy specialty stuff from). Thanks Brian for your many years of service to the biking community.
You are welcome and thank you for all the kind words! - Brian Van
if that helmet smells like a stripper then i want it. lol
Lmao
That's so bad 😂
Brian, this is good stuff. Apparently this customer doesn’t know their ass from their elbow. Anyone with any legal experience would have a field day with that email/customer. Keep up the good work.
"Who the f*** would sit on a helmet"
😂😂😂
This is amazing.
😂😂😂😁
I shop and buy all my motorcycle parts that I can from you guys because you tell it like it is.
Thank you for watching and for your support! - Van
Can I have it so that I can give it to this a guy who needs it? He's wearing a very old helmet right now.
Sorry, the helmet was gone in the first minute this was live. Here is a link to it on our site: www.sportbiketrackgear.com/scorpion-exo-t510-azelea-helmet/ If you want one I will work you a deal please email me at service@sportbiketrackgear.com - Van
Lmaooooo stay healthy and safe brother you guys are the best!
Thanks for watching! - Van
i'd like a new helmet. that'd be dope.
Sorry, the helmet was gone in the first minute this was live. Here is a link to it on our site: www.sportbiketrackgear.com/scorpion-exo-t510-azelea-helmet/ If you want one I will work you a deal please email me at service@sportbiketrackgear.com - Van
I wish you had this series going back when we where selling batteries LOL!
We have seen some shit over the years for sure. - Van
So glad not to be on here lol. I dont have carpet in my house. Hardwood floor only. Returned boots that were on my hardwood. I was so damn worried lol. Ill take the helmet lol. Need a spare for the bike
You were first, please shoot me your details to service@sportbiketrackgear.com and the helmet is yours. Trust me when I say we are pretty darn flexible with our returns and work hard to keep everyone happy. This unfortunately is an example of abusing the simple policies in place. - Van
C j congrats buddy. Way to go van that’s awesome.
My new favorite series
Me too...
People think they are invincible from responsibility and owed everything these days🤦🏽♂️ as a motorcyclist, 10 months out of the year...New gear gets the living room treatment for at least an evening before I hit the road. I’m a sneaker head too...same thing, dropping loads of cash on gear and making sure it’s legit first is the consumers responsibility not the vendor. Anyhow, great video! 🤘🏾
You are the kind of customer every retailer want to have. Thank you for taking the time to do it the right way. - Van
You have a new fan in me!! The ball-sack comment made choke almost until unconsciousness!! Note to self don't drink while watching!!!!
I am so sorry for your loss Brian and dealing with stupid customer. One upon a time, I started to sell Photography gears, I couldn't handle how stupid people are and decided to shut down the business.
Holy shit, just ran into these videos and they are gold. Bought a lot of stuff from you guys, including a jacket that did not properly fit. Sent it back as it was sent to me, in new condition, with all the tags attached and in original packaging, no issues. Funny how that happens. This lady is fucking insane. Keep up the great business, the real riders will keep buying from you.
Proof we learn every day...
There's out of this world people out there...
You talk someone with a wise advice and they turn you around suggesting they know a good psychological therapist
thank you STG, you guys are great and a shame some customers are so petty and not understanding you are trying to run a business. STG is one of my Go To businesses for my motorcycle hobby, after market parts etc. The ed videos are priceless along with You can't make this "Sh!t" up videos are great!
Appreciate the kind words and your support! - Van
I completely believe this story bro, people are fucking ridiculous sometimes. As for the helmet and visor, if nobody has asked for them, I'd gladly take them off your hands and promise to take excellent care of them.
Thanks.
Sorry, the helmet was gone in the first minute this was live. - Van
It blows me away on how stupid people can be.... lol
Thanks dude.
the "it's cat food" was the cherry on top 🤣 the cat must be a voracious eater
Military service should be made mandatory again. It's the only way to ensure people assume responsibility for their actions.
Something needs to change that is for sure. - Van
I’ll give you a British one right now....you ready ??!
BRILLIANT !!!
This is Great I love these honest new videos. Its has moved my business to you, just purchased some brake lines. Love you guys!!
Thank you for the business and for watching! - Van
The person that returned the helmet like that AND wrote that email 🤡🤡🤡
Caleb, the cat noises, you got me dying brother. LOL. Can't make this stuff up.
Just to add, that cat effects had me checking if my cat was around going crazy. Awesome editing!
Video Caleb's best work for sure! - Van
Brian, you forgot to mention wiping off the cat piss! LOL, AWESOME VIDEO!
This lady takes the prize for sure. Thanks for watching! - Van
“Who the fuck leaves their helmet next to their cat dish”😂 Right as you read that I couldn’t stop laughing! Keep up the awesome work man you’re videos are very helpful🤙🏻
Appreciate the kind words. - Van
Classic. My heart is with you, brother.
This is one of the many reasons I switched over to Sportbike Track Gear. Too funny my man.
Thank you for the business! - Brian Van
In the military we have to deal with CIF. Every soldier knows the hassle of clearing CIF. If it touches your skin you keep it. ACH/ECH retention straps, gloves, Combat shirts, ACU tops and trousers, and so on. But if that shit is a ruck sack, mag pouch, laundry bag, IBA or IOTV, or whatever the fuck you have to return, it better be spotless.
I loved this video, thank you for taking your time and sharing this with us. STG you guys rock! 👍
Thanks for watching and the kind words! - Van
Thank you for lifting my spirits on Monday morning with this!
This shit's amazing. Like you said multiple times, responsibility and accountability. Anyone who rides knows what bug smack on their helmet looks like and the blatant lack of care before return is priceless, couldn't take two seconds to wipe it down. Look dude, people would respect you a lot more if you were just upfront and said "yeah, my chick wore it twice, we split up, so I no longer need it" or just take ownership (literally and figuratively) and realize you're just out that money and try to resell it yourself to recoup what you can.
Amazon isn't the only retailer who is developing unrealistic return expectations among consumers; Home Depot was PROUD that they refunded a confused elderly man for four car tires. And no, HD never sold car tires. They take back half-empty tubes of caulk, products clearly labeled as coming from a different company (ACE, Craftsman, Lowes, etc.), and lawn equipment that people buy, use for 89 days, and return saying "it didn't meet their expectations".
It's simple. Don't send it back in a condition that you wouldn't want to recieve yours in!
You and I are on the same page. Important to know not everyone else in the world agrees with us. Crazy times we live in. - Van
These videos have only cemented my choice in ordering from you. Keep it real man 🤙
Appreciate that! - Van
When I worked for cycle gear years ago when the helmet policy was one month no hassle exchange or returns if the customer pushed cuz "make the customer happy" was what we were told, i had a guy come in and say he wants to exchange his and he was bringing back a helmet with considerable wear with rash and rock chips all over and he got pissed when I wouldn't do it saying it didn't hold up and when I asked how so he said because it looks like it did after crashing in it. I couldn't believe it and told him I think it did everything it was intended to do, you are alive right now. He literally expected the term "crash helmet" meant a helmet that would fully withstand a crash and look the way it was purchased or was just using that as his argument to bend us over with the policy. I would have taken back any regularly used helmet any day but fully crashed in! I really wanted to beat him with it but wasn't up for instant termination.
Do you know when Cycle Gear changed the helmet return policy no longer accepting helmets that have been ridden in?
@@sportbiketrackgear I'm not sure. The experience I mentioned was in 2005 and I left in 2006. At that time it was changed from 30 day no hassle return to exchange only unless the customer really pushed for a return. After leaving i didn't pay much attention since my shopping went 99.9% online. I've noticed by the fliers that it is down to 7 days not ridden in. I'm really surprised they used to have that policy on helmets because of the expense and sensitivity with them. On average selling helmets was a pain in the ass because so many people are not expecting nor used to the way a helmet should properly fit and get turned off by the snug fit of the padding til it breaks in.
This is clearly not the case in this instance but for example, i fully expected a refund when i bought a pair of brake discs from a MC parts warehouse and after instalment it was found they were warped slightly this was only noticed after about a 100 miles of usage as during the break in period it was hard to get a gauge on how the new discs should've felt. They refunded them no problem and they probably did have to bin them too because getting warped discs from the factory is not really ok and you can't expect the customer to give them back in a "resellable" condition.
If the item is defective that is a whole different conversation. - Van
Well said! I wore my LS2 for a week before i removed anything
STG has phenomenal support.
We work hard to be the best in the industry! Appreciate the kind words. - Van
It's a very reasonable expectation.
Lol u get my respek for not giving respek sir. Love it when people calls it likes they sees it!
Subbed!