I thank you for all your firsthand experience I was going to buy a Jackery. For Solar and they were offered at Costco and Lowe’s where I shop. As I was entering the store, I noted them being returned so it made me stop and think. I thank you for all this information and your guidance
*@**6:06**: Now you are touching on something which I don't think is great customer service AT ALL !!! Having to pay large amounts of money, only to have your EcoFlow Product FAIL and then needing to re-package and re-ship your EcoFlow products back for servicing is a HUGE HASSLE AND MAJOR, SUPREME, INCONVENIENCE !!! Who the hell has the time to screw around like that ? If you're talking about an EcoFlow Delta Pro, or an EcoFlow ULTRA solution, then re-packing and shipping that isn't a 5 minute exercise is it Ben ? How about designing the EcoFlow power stations with built in, resettable fuse relays, or end user replaceable fuses, instead of requiring the customer to always ship their heavy power stations back for servicing in cases of malfunction ? In 2025, I don't see why you can't connect your malfunctioning EcoFlow Power Station to the Internet, so EcoFlow can remote service, update, or run quality and function control checks to diagnose faults ? Unless the built in WiFi and Bluetooth is what's busted, of course ?*
I also have experienced the Delta Pro problem after firmware update. Working with EcoFlow now to get 2 units returned and replaced. Will update here after this plays out.
I have had the Delta Pros since they came out and have had a couple to "brick" on a firmware update, and they would never correctly work with the 240 volt hub. I now make sure that I disconnect all inputs, outputs, and the 240 volt hub before doing any updates. So far, that has worked, and now my 240 hub is working flawlessly. 🙏
I’d swear I discovered the 99 days left to charge firmware issue 😂. I emailed them within 6 hours of that release because my unit did it. They acted all stupid for weeks before finally responding to me by telling me Quote “you wait”. Note, it took EcoFlow 5 months to fix this issue 😮 ya. My same unit works fine now. I also emailed Ben here letting him know.
@@DSMLivin I have the 2 delta pro units tied to version 1 of the backup panel. No issues even with latest firmware. I did try the hub before getting the panel. The worst part about the panel is getting matching breaker cards for the panel & the cards not being recognized. Had to use excessive force to work.
I've already had two failures of the three Delta Pro Ultras. This second one they refuse to send me a replacement before I send them the failing unit. This doesn't include the glitches I've had in the past. They have never resolved problems including the Power Insight Monitor can't connect to the DPU and Smart Home Panel 2 when the internet is down; The ethernet connection from the SHP2 to my router has never worked; it usually doesn't balance the charge between the three DPUs and the attached batteries; and the app on my phone can only connect via bluetooth if the internet is down.
The first iteration of any electronic product will have a higher failure rate. I’ve used my two original Delta Max systems for years, moving each between our Airstream trailer and truck camper to our home for winter season backup power service. Loaded all firmware updates. Had one Delta Max failure, on the road, and Ecoflow promptly sent a replacement unit to our temporary location. Good gear.
This is it. Having had 5 units all fail during updates (only two were fine) I just stopped updating firmware. They don't cache the firmware locally on the device before flash and don't provide a way to flash locally (USB, JTAG etc.) it's dumb on their part.
So true. I have 3 DPUs running a house. I updated firmware from 5.0.0.49 to 5.0.0.60 and the batteries drained 3x as fast as normal. I contacted ecoflow and they reverted back to 5.0.0.49 and everything was cherry. Firmware is really bizarre on reliability.
I’m very happy with all of my Ecoflow products. I purchased the 800w alternator charger, and reached out to customer service and asked if they would have an option to purchase an additional input cable. I wanted an extra cable to install into a second vehicle. They replied back asking for proof of purchase of the charging unit, and they sent me a second input cable free of charge. So yes, I’m very pleased with the Ecoflow customer service.
We have the Delta Pro + extra battery, and a River 2. We originally got our Delta Pro (by itself) to start to slowly build out our system to prepare for hurricanes, so we were going to pay off the battery first, then make choices about solar panels, gas generator, an extra battery, etc etc...... Then a month later a hurricane hit us and took out our power for about 4-5ish days. It kept our food going but we were sooo not ready. BUT we did have family that got their power back, so we drove the unit to their house and charged up in about a hour, so we were good for a little while longer. Another family member got their power back as well and let us use their gas generator to finally finish out the outage. Few months later, we got a gas generator just to be a little more prepared and after we paid off the main unit, we bought another battery. Milton hit us in central Florida and we took it no issue other than dwindling gasoline supplies making me a LITTLE nervous (we went through half our supplies). We started buying solar panels last year and we're at 4 bifacial panels and looking to get four more this year. We also got a river 2 just to keep our water softner going for 12 hours in case of an outage if we're away or something, because the Delta Pro isn't always being used. So that's our history with Ecoflow My critiques of the company is that I really REALLY do not like how much mark-up you get with the brand. I don't mind the main units being expensive cause it just makes sense but their extra batteries are USELESS without the main units, so them being as expensive as they are for limited functionality is kinda not okay. ESPECIALLY since you lose access to ports for other means like their own gas generators. If you have to batteries with their Pro units, you are going to have to disconnect on to use their gas generator in the way it was meant to be used and then cycle the extra batteries to charge the other one and that seems like more work than there should be. Daisy chaining them like other companies do with their extra batteries is kinda a must for this situation. Also, once again, other companies allow you to at least charge DC loads with their extra batteries like over USB-C or even charge up the extra batteries via DC/solar. I also really hate the extra battery cord for the DP. It's way too unwieldy, especially for tight spaces. Happy newer customers for the DPU/DP3 get that improved cable but it sucks that we have to go out and pay for that privilege now as DP1 owners. Also, their solar panels are way too expensive for the output you get, it's kinda absurd. I also wish there were more buttons to have more functionality not tied to the app, in case a phone breaks or someone who is not phone savvy or a third party needs to operate the units for you if you're away or something. Also, JUST IN CASE ECOFLOW GOES BELLY UP, it would be nice to not have to worry about app updates continuing since there have been instances of phone app stores stopping functionality of older apps as OS's update and leave behind older phones. Final pain point is backwards compatibility. It sucks that Smart Home Panel 1 owners are kinda stuck with the Delta Pro and Smart Home Panel 2 owners can't use their DP with it. So if you have a Smart Home Panel 1, you're stuck with the Delta Pro only and if you get the SHP2, you have to abandon the Delta Pro main units and upgrade to the DPU or DP3, adding extra expensive. I'm sure there's a lot of electric engineering reasons for why this HAS to be the case, especially with the voltages involved, but Ecoflow really wants everyone to be in the ecosystem and this makes me wary to fully buy in since there might be a SHP3 that further breaks backwards compatibility. Also, with the previous point of app support for the long term, I worry about the SHPs long term support. DOn't foresee Ecoflow going away in 10 years but crazier things HAVE happened in the last decade, so I worry about this stuff. Also, Delta Pro is annoying when you go over 500w of charging/discharging. Obviously would take it's fan noise over a gas generator but it's kinda worse cause at least the gas generator is outside, the DP is meant to be used indoors... where you sleep. I haven't used their customer service much but in the times I have, they were very quick to respond. I do like their app a lot and its also improved a lot from when we first started using it to now. It's also, frankly, FUCKING CRAZY that you can get so much power in a single device that also excepts so many inputs to charge from. We're living in a golden age, people. Love that there are so many options too so people don't have to go big or go home, you can get something so much smaller to run your fridges and be set charging from your car is need be. The flexibility here is just awesome to see. I also do love that I don't feel the need to go out and get the newer stuff cause what we have is plenty good enough and I'm comfortable mostly knowing (outside of app stuff) that the units should run a good long time and still be about as good as when we first get them, outside of niche potential issues we just haven't encountered yet. I do like with the Delta Pro series that, if you want to go full sickos, you can get extra main units to get 240v and not really HAVE to go for the DPU or DP3. I do like the idea of the extra batteries being compatible with the DP3 so you don't have to get rid of all of your investment potentially So yeah, mostly happy with our purchases. They've saved our butts, helped run medical devices for a family member, can be taken with us if we just want to gtfo, can be charged from multiple sources at once, charges fast for the capacity, has expand-ability of capability/capacity, seems pretty dependable thus far, and it just cool to see that we've gotten to this point. If it weren't for expense, I'd recommend everyone get one of these units just because they seem more and more like a necessity than a luxury. I hope costs go down and battery technology keeps improving so that more and more people can get these things and not have to deal with as much pressure during outages.
Hi kamo, can you tell me the battery voltage of delta pro?!! Ecoflo does not state it on website... The delta 2 has a 51 v battery... And the delta ultra has a 100 v battery... Doesn't the pro have an ac input for charging?!? Why are you disconnecting the extra batteries to charge by generator???
I had a similar set up. I had a delta pro that went all the way to 0 and then stopped working. It was easy to send it back and get a replacement so that part was good. However, I am looking for a whole home off grid set up and reliability is highly important….now I am a little nervous with the EcoFlow
Obtaining any solar power storage solutions is difficult for us here in Hawaii (Big Island). There are a couple of resellers here that do carry some of the older series but at full retail cost. So the warranty support becomes tricky for us. I was able to get a Delta II at the HomeDepot in Hilo for $700. Not great but not a bad price for local options. But last week we saw the Delta Pro at Costco in Kona for $1700, which was a great price, so we picked up one. Our home is 100% electric with all the 120V connections on one leg, this leg is tied to a generator port with the safety interlock, so we can run our whole home 120V for about 7 hours off straight battery. Looking at adding the 1600W of solar to extend that and charge, supplementing with a generator as needed in total power down scenarios.
I’m using my Delta 2. Look at what I can do. Its solar is working when the sun comes out. If I need to I can charge it up with my generator. But I can in its programming set it to goto the grid if the sun is not available. With it I run my refrigerator on solar with grid backup for daily use. Saving me on my electric bill. I do have an extra battery for it, so with it I can go from daylight to daylight and save 103 watts per hour of grid power. Thanks Ben for your input and chart on the equipment.
I have a Delta2 Max with extra battery that I use the same as you. I got it for power outages, but I figured since the battery will degrade over time whether you use it or not, then why not get some use out of it. I just need to get more solar, because when I have to recharge from the grid, I lose the savings.
Informative video, thank you. I've waited to buy a battery back up for my home because i needed 240 volt for my well and and fan on gas furnance. I bought a DPU with one battery last week. Saving for two more batteries next year. Mine is for outages only. I've read you have to store them at only 70 percent.. Did you day you stored yours at 100 percent? That would help me immensely. What do you think? Like your content, just subbed. Thank you, Old Man new to this
Why the “buffer” (River 2) between your car DC outlet and load (laptop)? (To explain my question, my laptop accepts usb c PD at 60 watts. I use a cigarette lighter charger that will output the 60 watts needed. Will this cause a long-term issue?)
Great series of honest reviews. I just feel like to really run an off grid set up we need to go more “diy” than all in one unit, unless you have 3-4x cash to blow on these plug n play systems
This is the worst EcoFlow commercial ever. As a prepper, I don't care how many times their customer service did a great job... I want a product that never needs customer service.
Im from South Africa i bought ecoflow glacier and river after a year glacier was making everything frozen even when the temperature was set high. I sent them an email and a short video they reply within 3 or 4 days they sent me a new 1 and it still working. So i agree with you.
I am just a lowly consumer and agree with you. EcoFlow does stand behind their products. After 3 years of use I sent 2 of the Delta Max 2000 and a river pro back. They sent me shipping labels, and was given the option to wait a longer period to repair original or get refurbished ones for a quicker turn around. I got refurbished ones with full existing warranties. My River Pro had to be replaced with a new one and for my troubles EcoFlow gave me an extension battery for it. They rock, unlike Pecron that made me pay for shipping.
Just curious if you have the time to answer me that would be great what was your process in getting replacements for your EcoFlow units that were not working properly I've had to Delta twos and they have both been having issues but EcoFlow wants me to send them a video of it not functioning right and then proof of purchase which I bought it from their website and it's warranted and registered through their website and they just keep on sending me an email saying to give them this information is that what you had to do to get your replacements??
@@JeremyGray-jg4db The process is tedious and frustrating. Because of the time difference exchange with emails will be every 24 hours. For me it was frustrating as I am not computer savvy and sending a video was difficult and I had to install drop box. I purchased everything through Amazon so the order #'s and invoices were on file. They require serial #'s .Best thing to do is do what they ask you to do. In the past I had another unit go bad and I realized then what I needed to do . For that other time which was my first I got angry but they made up for it my giving a river mini. All in all turn around time with communicating and shipping and receiving products took 2 1/2 weeks. Just accept the fact that you may have to answer the same questions more than once and your blood pressure will not go sky high. I hope this helps.
Can you give me your opinion of XiJia? I bought one (XiJia 3600W Inverter/Charge Controller) through Amazon. I am a novice with Solar for home. I have a 4 panel system and now i Have the "bug". I have on order a 6 panel 250 w each panels on order - getting here next week).
I have question- what kind of time does does the river charger hold a charged if it just sitting there not plugged in. Mine doest last very long. Is this norm? Ty
I bought EcoFlow delta pro ultra right out of the gate last January. I use it for a UPS also. Updated firmware twice with no issues. But that being said. Am I missing something? I hope I don’t get jinxed.
You're mistaken about the various lines of Ecoflow power stations. They are all either Delta or River, either of which has "plus", "pro", or "max" varieties. I'm not affiliated with them but since you seem to be, I thought you might want to get those details right.
Is the existing DELTA PRO units still a great buy for $1800? Compared to newer unit that a big price difference, just curious as will be my first purchase
I think of EcoFlow families: river - maximize portability delta - more power than river, still portable enough for many/most delta max - sure, it's easily portable for me, my wife can manage it, but not portable for my 89yr old father delta pro - moveable but not intended to be portable I kind of wish they had come up with more names instead of overloading "delta" like they did. Perhaps something like river, delta, sea, ocean. Or maybe creek instead of river, then they could have done creek, river, delta, ocean.
So you say you got great customer service and they didn’t know you were a RUclipsr, then moments later you say they knew you were a RUclipsr and sent you an ultra to beta test. Okay.
Bingo. There are multiple tiers of so called support with Ecoflow. They send out lots of equipment for these youtubers to, ahem, "TEST". All free of charge. While the rest of us lug around 100+ pound boxes to/from Fedex in hopes to get them replaced. That's after sending dozens of emails and trying to decipher what the chinese (Ecoflow) company is requesting of us. Bottom line, there is no north american support for their products --- it's all based out of China.
You’re a Bluetti guy and this vid basically bashed EcoFlow. Which is unfortunate because EcoFlow is the most innovative company on the market, all others just don’t compare. Excellent customer service and warranty.
Please tell me your experience dispense of great with customer support and warranty I've had nothing but back and forth for the last 3 months could you please tell me what you did or what process you use to make it work so well for you no sarcasm here genuine question I have two Delta twos one charges at sporadic levels even though I've got my app set up and I'm not inexperienced I've been in the solar generator market ever since Jackie came out with the first one jackery that is but these two Delta 2s 1 of them right out of the box is just throwing a overload protection and will not take a charge and EcoFlow wants me to send them a video of the last time I used it which I never used it and I've spoke to two different customer service people and they say the only way they communicate is through email and I don't have sure power where I'm at that's why I have the generators but they were refurbished units but I didn't expect them to not work right out of the box and I'm sure it's something simple it's just throwing an overload protection batteries symbol and won't take a charge so I can't get enough power to give them what they need but no return calls from customer service they only outgoing emails but if you could give me some insight I would love it and be much appreciative
@ example. I asked customer service about my expectations for my work van powering a fridge/ freezer and 4 dewalt and 2 Milwaukee battery chargers 24/7 … they advised me and I bought a delta 2 max for my work van, it lives outside all year on cape cod. Extreme heat and cold. I also bought the ecoflow 220 watt solar panel. They work perfectly in any temps. But….. 1 week later they had a sale for less money and 2 free 100watt solar panels. I emailed them , explained the situation and they responded same day . They sent me out the 2 free solar panels and a bonus lamp/light. Also got the discount. They also advised me months later, on smaller units for my needs and when to buy a couple river 2 pro units on sale. They even answered questions about other companies units like Jackery and Bluetti. I can’t say enough good things about eco flow customer service and the 3 units have worked flawlessly.
Tell me why Fossibot is soo much cheaper with similar spec products ? They also make phones, and have done for at long time.. So I expect the product to be good quality.
You should really concentrate on support (after the sale). Ecoflow has left a lot to be desired in terms of support and has no North America support. All of their support is out of china. If you need help, be prepared to wait at least 12+ hours and send dozens of emails trying to decipher what they're asking you for. But maybe you don't have to worry about that since they send you free stuff? Most of us don't get free stuff and are left to our own in hopes for support. Sorry but this video strikes me as yet another Ecoflow paid for biased INFOMERCIAL......
I'm in the same boat as you All I'm getting is a bunch of emails telling me to basically do their job for them and trying to decipher what the problem is and send them video recordings of last time I used it and recording video of what it's doing wrong all I guess in the hopes of them trying to email me a answer that will work to keep them from having to send out a replacement is what I'm thinking is that what you're getting I'm in Little River South Carolina
@@JeremyGray-jg4db they will end up replacing your unit, but it might take dozens of emails, phone calls, texts, images/videos. Again, their support is NOT in the USA... everyone there is in China, which only delays things. Despite Ecoflow being recommended to establish a North America support system, they seem very disinterested in this. Also, please pay particular attention to their firmware updates. They can result in "Bricking" your unit. Watch "Daniel Reviews" that's just one of many examples.
Mostly agreed, but there's some design philosophy stuff that bothers me with their home backup gear. I've read multiple reports of people having failures of the Smart Home Panel 2 during normal operation because of relay failure, and the part cannot be serviced. Not by a local electrician, not by an Ecoflow tech (if such a thing was even available). It's not a field replaceable component and the entire SHP2 has to be sent back. That's going to lead to a very, very unhappy household. If they're going to make gear to be in-line for critical loads at all time, it needs to have robust components that are field serviceable. That's why I'm not buying SHP2 or any installed EcoFlow gear until they address it.
I don't recall any of us getting tens of thousands of $$$ in free "Delta Pro Ultra" gear like some of these youtubers. Of course, getting that kind of equipment is going to result in a very biased (positive) review. Reminds me of when ecoflow comes out with another new product and suddenly all the youtubers have it and are "reviewing" it so they can help us figure out if it's "RIGHT" for us or not.
Ecoflow is quite annoying. Their xt60i cable on their cooler and the delta is GARBAGE. The cable works for a few days, then becomes useless. Their response is not enough voltage is reaching the device… but they won’t solve the cable issue. I sent back their glacier, for repair, the sent me back a box with a broken hinge, and power button… very annoying.
Hey Ben; you have a good channel but this is not your shinning moment; its most obvious cheezy fluff and unecessary video. What happened to all your alocolades for Hysolis? You said they had the best customer service with only an issue with connection the internet. One can only wonder what your motivation to devote a video about EcoFlow's customer service. All those free expensive Delta Pro Ultra's have you singing a different tune. Did not Hysolis not give you any free power stations? Had EcoFlow not given you all the free hardware, would you still have made the video; perhaps not. Frankly, I don't care if a company has below average customer service if the product they make works properly out the gate; no returns. It's like your supporting inferior products as long as customer service picks up the phone.
@mannys4036 whoever is providing tens of thousands of dollars of FREEEEE equipment is likely the winner and gets the most positive rambling of them all. Good luck with ecoflow support ... be ready to speak chinese since there is no north amerca support.
The information was helpful but the title is clickbait. Please do better. I watch your channel consistently regardless of title but i don't like feeling manipulated by fearmongering. Thanks.
I thank you for all your firsthand experience
I was going to buy a Jackery. For Solar and they were offered at Costco and Lowe’s where I shop. As I was entering the store, I noted them being returned so it made me stop and think.
I thank you for all this information and your guidance
*@**6:06**: Now you are touching on something which I don't think is great customer service AT ALL !!! Having to pay large amounts of money, only to have your EcoFlow Product FAIL and then needing to re-package and re-ship your EcoFlow products back for servicing is a HUGE HASSLE AND MAJOR, SUPREME, INCONVENIENCE !!! Who the hell has the time to screw around like that ? If you're talking about an EcoFlow Delta Pro, or an EcoFlow ULTRA solution, then re-packing and shipping that isn't a 5 minute exercise is it Ben ? How about designing the EcoFlow power stations with built in, resettable fuse relays, or end user replaceable fuses, instead of requiring the customer to always ship their heavy power stations back for servicing in cases of malfunction ? In 2025, I don't see why you can't connect your malfunctioning EcoFlow Power Station to the Internet, so EcoFlow can remote service, update, or run quality and function control checks to diagnose faults ? Unless the built in WiFi and Bluetooth is what's busted, of course ?*
Can you impinge if you are/were using this hardware and totally 100% reliant on it like an "OFFFGRID" type scenario?
I also have experienced the Delta Pro problem after firmware update. Working with EcoFlow now to get 2 units returned and replaced. Will update here after this plays out.
I have had the Delta Pros since they came out and have had a couple to "brick" on a firmware update, and they would never correctly work with the 240 volt hub. I now make sure that I disconnect all inputs, outputs, and the 240 volt hub before doing any updates. So far, that has worked, and now my 240 hub is working flawlessly. 🙏
I’d swear I discovered the 99 days left to charge firmware issue 😂.
I emailed them within 6 hours of that release because my unit did it.
They acted all stupid for weeks before finally responding to me by telling me
Quote “you wait”.
Note, it took EcoFlow 5 months to fix this issue 😮 ya.
My same unit works fine now.
I also emailed Ben here letting him know.
@@DSMLivin
I have the 2 delta pro units tied to version 1 of the backup panel.
No issues even with latest firmware.
I did try the hub before getting the panel.
The worst part about the panel is getting matching breaker cards for the panel & the cards not being recognized. Had to use excessive force to work.
I've already had two failures of the three Delta Pro Ultras. This second one they refuse to send me a replacement before I send them the failing unit. This doesn't include the glitches I've had in the past. They have never resolved problems including the Power Insight Monitor can't connect to the DPU and Smart Home Panel 2 when the internet is down; The ethernet connection from the SHP2 to my router has never worked; it usually doesn't balance the charge between the three DPUs and the attached batteries; and the app on my phone can only connect via bluetooth if the internet is down.
The first iteration of any electronic product will have a higher failure rate. I’ve used my two original Delta Max systems for years, moving each between our Airstream trailer and truck camper to our home for winter season backup power service. Loaded all firmware updates. Had one Delta Max failure, on the road, and Ecoflow promptly sent a replacement unit to our temporary location. Good gear.
The key to owning Ecoflow is never update the firmware if what you have is working.
This is it. Having had 5 units all fail during updates (only two were fine) I just stopped updating firmware. They don't cache the firmware locally on the device before flash and don't provide a way to flash locally (USB, JTAG etc.) it's dumb on their part.
So true. I have 3 DPUs running a house. I updated firmware from 5.0.0.49 to 5.0.0.60 and the batteries drained 3x as fast as normal. I contacted ecoflow and they reverted back to 5.0.0.49 and everything was cherry. Firmware is really bizarre on reliability.
I’m very happy with all of my Ecoflow products. I purchased the 800w alternator charger, and reached out to customer service and asked if they would have an option to purchase an additional input cable. I wanted an extra cable to install into a second vehicle. They replied back asking for proof of purchase of the charging unit, and they sent me a second input cable free of charge. So yes, I’m very pleased with the Ecoflow customer service.
I'm sold already, buy if I wasn't that would.
We have the Delta Pro + extra battery, and a River 2. We originally got our Delta Pro (by itself) to start to slowly build out our system to prepare for hurricanes, so we were going to pay off the battery first, then make choices about solar panels, gas generator, an extra battery, etc etc...... Then a month later a hurricane hit us and took out our power for about 4-5ish days. It kept our food going but we were sooo not ready. BUT we did have family that got their power back, so we drove the unit to their house and charged up in about a hour, so we were good for a little while longer. Another family member got their power back as well and let us use their gas generator to finally finish out the outage. Few months later, we got a gas generator just to be a little more prepared and after we paid off the main unit, we bought another battery. Milton hit us in central Florida and we took it no issue other than dwindling gasoline supplies making me a LITTLE nervous (we went through half our supplies). We started buying solar panels last year and we're at 4 bifacial panels and looking to get four more this year. We also got a river 2 just to keep our water softner going for 12 hours in case of an outage if we're away or something, because the Delta Pro isn't always being used. So that's our history with Ecoflow
My critiques of the company is that I really REALLY do not like how much mark-up you get with the brand. I don't mind the main units being expensive cause it just makes sense but their extra batteries are USELESS without the main units, so them being as expensive as they are for limited functionality is kinda not okay. ESPECIALLY since you lose access to ports for other means like their own gas generators. If you have to batteries with their Pro units, you are going to have to disconnect on to use their gas generator in the way it was meant to be used and then cycle the extra batteries to charge the other one and that seems like more work than there should be. Daisy chaining them like other companies do with their extra batteries is kinda a must for this situation. Also, once again, other companies allow you to at least charge DC loads with their extra batteries like over USB-C or even charge up the extra batteries via DC/solar. I also really hate the extra battery cord for the DP. It's way too unwieldy, especially for tight spaces. Happy newer customers for the DPU/DP3 get that improved cable but it sucks that we have to go out and pay for that privilege now as DP1 owners. Also, their solar panels are way too expensive for the output you get, it's kinda absurd. I also wish there were more buttons to have more functionality not tied to the app, in case a phone breaks or someone who is not phone savvy or a third party needs to operate the units for you if you're away or something. Also, JUST IN CASE ECOFLOW GOES BELLY UP, it would be nice to not have to worry about app updates continuing since there have been instances of phone app stores stopping functionality of older apps as OS's update and leave behind older phones. Final pain point is backwards compatibility. It sucks that Smart Home Panel 1 owners are kinda stuck with the Delta Pro and Smart Home Panel 2 owners can't use their DP with it. So if you have a Smart Home Panel 1, you're stuck with the Delta Pro only and if you get the SHP2, you have to abandon the Delta Pro main units and upgrade to the DPU or DP3, adding extra expensive. I'm sure there's a lot of electric engineering reasons for why this HAS to be the case, especially with the voltages involved, but Ecoflow really wants everyone to be in the ecosystem and this makes me wary to fully buy in since there might be a SHP3 that further breaks backwards compatibility. Also, with the previous point of app support for the long term, I worry about the SHPs long term support. DOn't foresee Ecoflow going away in 10 years but crazier things HAVE happened in the last decade, so I worry about this stuff. Also, Delta Pro is annoying when you go over 500w of charging/discharging. Obviously would take it's fan noise over a gas generator but it's kinda worse cause at least the gas generator is outside, the DP is meant to be used indoors... where you sleep.
I haven't used their customer service much but in the times I have, they were very quick to respond. I do like their app a lot and its also improved a lot from when we first started using it to now. It's also, frankly, FUCKING CRAZY that you can get so much power in a single device that also excepts so many inputs to charge from. We're living in a golden age, people. Love that there are so many options too so people don't have to go big or go home, you can get something so much smaller to run your fridges and be set charging from your car is need be. The flexibility here is just awesome to see. I also do love that I don't feel the need to go out and get the newer stuff cause what we have is plenty good enough and I'm comfortable mostly knowing (outside of app stuff) that the units should run a good long time and still be about as good as when we first get them, outside of niche potential issues we just haven't encountered yet. I do like with the Delta Pro series that, if you want to go full sickos, you can get extra main units to get 240v and not really HAVE to go for the DPU or DP3. I do like the idea of the extra batteries being compatible with the DP3 so you don't have to get rid of all of your investment potentially
So yeah, mostly happy with our purchases. They've saved our butts, helped run medical devices for a family member, can be taken with us if we just want to gtfo, can be charged from multiple sources at once, charges fast for the capacity, has expand-ability of capability/capacity, seems pretty dependable thus far, and it just cool to see that we've gotten to this point. If it weren't for expense, I'd recommend everyone get one of these units just because they seem more and more like a necessity than a luxury. I hope costs go down and battery technology keeps improving so that more and more people can get these things and not have to deal with as much pressure during outages.
Hi kamo, can you tell me the battery voltage of delta pro?!! Ecoflo does not state it on website... The delta 2 has a 51 v battery... And the delta ultra has a 100 v battery...
Doesn't the pro have an ac input for charging?!? Why are you disconnecting the extra batteries to charge by generator???
I had a similar set up. I had a delta pro that went all the way to 0 and then stopped working. It was easy to send it back and get a replacement so that part was good. However, I am looking for a whole home off grid set up and reliability is highly important….now I am a little nervous with the EcoFlow
Great EcoFlow delta pro 3 😊amazing system
Obtaining any solar power storage solutions is difficult for us here in Hawaii (Big Island). There are a couple of resellers here that do carry some of the older series but at full retail cost. So the warranty support becomes tricky for us. I was able to get a Delta II at the HomeDepot in Hilo for $700. Not great but not a bad price for local options. But last week we saw the Delta Pro at Costco in Kona for $1700, which was a great price, so we picked up one. Our home is 100% electric with all the 120V connections on one leg, this leg is tied to a generator port with the safety interlock, so we can run our whole home 120V for about 7 hours off straight battery. Looking at adding the 1600W of solar to extend that and charge, supplementing with a generator as needed in total power down scenarios.
I’m using my Delta 2. Look at what I can do. Its solar is working when the sun comes out. If I need to I can charge it up with my generator. But I can in its programming set it to goto the grid if the sun is not available. With it I run my refrigerator on solar with grid backup for daily use. Saving me on my electric bill. I do have an extra battery for it, so with it I can go from daylight to daylight and save 103 watts per hour of grid power. Thanks Ben for your input and chart on the equipment.
I have a Delta2 Max with extra battery that I use the same as you. I got it for power outages, but I figured since the battery will degrade over time whether you use it or not, then why not get some use out of it. I just need to get more solar, because when I have to recharge from the grid, I lose the savings.
Informative video, thank you. I've waited to buy a battery back up for my home because i needed 240 volt for my well and and fan on gas furnance. I bought a DPU with one battery last week. Saving for two more batteries next year. Mine is for outages only. I've read you have to store them at only 70 percent.. Did you day you stored yours at 100 percent? That would help me immensely. What do you think? Like your content, just subbed. Thank you, Old Man new to this
EcoFlow also used the lfp battery chemistry well before Jackery,making them safer to have in your house.
Great EcoFlow delta pro ultra system 👌
Ben, will you be reviewing the Pecron 3600 on the shelf behind you?
Yes, Please review. Thx
Why the “buffer” (River 2) between your car DC outlet and load (laptop)? (To explain my question, my laptop accepts usb c PD at 60 watts. I use a cigarette lighter charger that will output the 60 watts needed. Will this cause a long-term issue?)
I'm wondering too.
I had an Ecoflow Delta 2 that went bad after a few months and they replaced it just as you mentioned.
I waited a few months before i bought my ultra, havent had any issues with it.
Definitely top of the line those. Enjoy ❤
Great series of honest reviews. I just feel like to really run an off grid set up we need to go more “diy” than all in one unit, unless you have 3-4x cash to blow on these plug n play systems
This is the worst EcoFlow commercial ever. As a prepper, I don't care how many times their customer service did a great job... I want a product that never needs customer service.
You forgot to add ‘secret’ and ‘what they don’t want you to know’ to the title.
Hi. Can you provide a link to the cart you showed for the full ECOFLOW DELTA PROS with batteries? Thanks
Im from South Africa i bought ecoflow glacier and river after a year glacier was making everything frozen even when the temperature was set high. I sent them an email and a short video they reply within 3 or 4 days they sent me a new 1 and it still working. So i agree with you.
Good information here, part of the higher price tag is their customer support.👌
I am just a lowly consumer and agree with you. EcoFlow does stand behind their products. After 3 years of use I sent 2 of the Delta Max 2000 and a river pro back. They sent me shipping labels, and was given the option to wait a longer period to repair original or get refurbished ones for a quicker turn around. I got refurbished ones with full existing warranties. My River Pro had to be replaced with a new one and for my troubles EcoFlow gave me an extension battery for it. They rock, unlike Pecron that made me pay for shipping.
Just curious if you have the time to answer me that would be great what was your process in getting replacements for your EcoFlow units that were not working properly I've had to Delta twos and they have both been having issues but EcoFlow wants me to send them a video of it not functioning right and then proof of purchase which I bought it from their website and it's warranted and registered through their website and they just keep on sending me an email saying to give them this information is that what you had to do to get your replacements??
@@JeremyGray-jg4db The process is tedious and frustrating. Because of the time difference exchange with emails will be every 24 hours. For me it was frustrating as I am not computer savvy and sending a video was difficult and I had to install drop box. I purchased everything through Amazon so the order #'s and invoices were on file. They require serial #'s .Best thing to do is do what they ask you to do. In the past I had another unit go bad and I realized then what I needed to do . For that other time which was my first I got angry but they made up for it my giving a river mini. All in all turn around time with communicating and shipping and receiving products took 2 1/2 weeks. Just accept the fact that you may have to answer the same questions more than once and your blood pressure will not go sky high. I hope this helps.
Can you give me your opinion of XiJia? I bought one (XiJia 3600W Inverter/Charge Controller) through Amazon. I am a novice with Solar for home. I have a 4 panel system and now i Have the "bug". I have on order a 6 panel 250 w each panels on order - getting here next week).
I have question- what kind of time does does the river charger hold a charged if it just sitting there not plugged in. Mine doest last very long. Is this norm? Ty
Has not been my experience at all. Finally got rid of ecoflow and went eg4. Much happier now!
hi i have never seen so many referbished products then ecoflow for sale do they all quit . Makes you wonder.
Don't like the fact that you can't mix Pro with Pro 3 or Ultra smart home panel or extra batteries.
It seems you can run one Delta Pro EB with the Delta Pro 3. I'm not sure why only one though.
Great RUclips all videos 😊👍
You lost me with having the Liberty Safe. Two things wrong with that name Liberty and Safe. Neither the company does.
I wish Built one EcoFlow delta smart Panel 3
4 power output.
Can ecoflow delta 2 max run a 115 amp furnace
I bought EcoFlow delta pro ultra right out of the gate last January. I use it for a UPS also. Updated firmware twice with no issues. But that being said. Am I missing something? I hope I don’t get jinxed.
Very careful with firmware updates. Could result in bricking your unit.
You're mistaken about the various lines of Ecoflow power stations. They are all either Delta or River, either of which has "plus", "pro", or "max" varieties. I'm not affiliated with them but since you seem to be, I thought you might want to get those details right.
Now I'm super confused. I have no idea what's the difference between Delta 2 and a Delta 3!!! Why did they come up with the Delta3???
Is the existing DELTA PRO units still a great buy for $1800? Compared to newer unit that a big price difference, just curious as will be my first purchase
What about the Oupes solar generator that a lot of youtubers are promoting? Are they any good?
Does this solar system still work in fog conditions?
If you can see your shadow, solar is flowing...
I think of EcoFlow families:
river - maximize portability
delta - more power than river, still portable enough for many/most
delta max - sure, it's easily portable for me, my wife can manage it, but not portable for my 89yr old father
delta pro - moveable but not intended to be portable
I kind of wish they had come up with more names instead of overloading "delta" like they did. Perhaps something like river, delta, sea, ocean. Or maybe creek instead of river, then they could have done creek, river, delta, ocean.
Thanks for sharing your experience. Will you be at CES 2025 this year?
So you say you got great customer service and they didn’t know you were a RUclipsr, then moments later you say they knew you were a RUclipsr and sent you an ultra to beta test. Okay.
Bingo. There are multiple tiers of so called support with Ecoflow. They send out lots of equipment for these youtubers to, ahem, "TEST". All free of charge. While the rest of us lug around 100+ pound boxes to/from Fedex in hopes to get them replaced. That's after sending dozens of emails and trying to decipher what the chinese (Ecoflow) company is requesting of us. Bottom line, there is no north american support for their products --- it's all based out of China.
Thank you!
Clickbait title followed by a 10 minute EcoFlow commercial. Unsubscribed.
I still have the 240V hub for two delta pros that I have no use for as I sold my delta pros
You’re a Bluetti guy and this vid basically bashed EcoFlow. Which is unfortunate because EcoFlow is the most innovative company on the market, all others just don’t compare. Excellent customer service and warranty.
Please tell me your experience dispense of great with customer support and warranty I've had nothing but back and forth for the last 3 months could you please tell me what you did or what process you use to make it work so well for you no sarcasm here genuine question I have two Delta twos one charges at sporadic levels even though I've got my app set up and I'm not inexperienced I've been in the solar generator market ever since Jackie came out with the first one jackery that is but these two Delta 2s 1 of them right out of the box is just throwing a overload protection and will not take a charge and EcoFlow wants me to send them a video of the last time I used it which I never used it and I've spoke to two different customer service people and they say the only way they communicate is through email and I don't have sure power where I'm at that's why I have the generators but they were refurbished units but I didn't expect them to not work right out of the box and I'm sure it's something simple it's just throwing an overload protection batteries symbol and won't take a charge so I can't get enough power to give them what they need but no return calls from customer service they only outgoing emails but if you could give me some insight I would love it and be much appreciative
@ example. I asked customer service about my expectations for my work van powering a fridge/ freezer and 4 dewalt and 2 Milwaukee battery chargers 24/7 … they advised me and I bought a delta 2 max for my work van, it lives outside all year on cape cod. Extreme heat and cold. I also bought the ecoflow 220 watt solar panel. They work perfectly in any temps. But….. 1 week later they had a sale for less money and 2 free 100watt solar panels. I emailed them , explained the situation and they responded same day . They sent me out the 2 free solar panels and a bonus lamp/light. Also got the discount.
They also advised me months later, on smaller units for my needs and when to buy a couple river 2 pro units on sale.
They even answered questions about other companies units like Jackery and Bluetti. I can’t say enough good things about eco flow customer service and the 3 units have worked flawlessly.
run your house? You could run a whole neighbourhood. There is a blank space in the DSM for hording powerstations.
Tell me why Fossibot is soo much cheaper with similar spec products ? They also make phones, and have done for at long time.. So I expect the product to be good quality.
You should really concentrate on support (after the sale). Ecoflow has left a lot to be desired in terms of support and has no North America support. All of their support is out of china. If you need help, be prepared to wait at least 12+ hours and send dozens of emails trying to decipher what they're asking you for. But maybe you don't have to worry about that since they send you free stuff? Most of us don't get free stuff and are left to our own in hopes for support. Sorry but this video strikes me as yet another Ecoflow paid for biased INFOMERCIAL......
I'm in the same boat as you All I'm getting is a bunch of emails telling me to basically do their job for them and trying to decipher what the problem is and send them video recordings of last time I used it and recording video of what it's doing wrong all I guess in the hopes of them trying to email me a answer that will work to keep them from having to send out a replacement is what I'm thinking is that what you're getting I'm in Little River South Carolina
@@JeremyGray-jg4db they will end up replacing your unit, but it might take dozens of emails, phone calls, texts, images/videos. Again, their support is NOT in the USA... everyone there is in China, which only delays things. Despite Ecoflow being recommended to establish a North America support system, they seem very disinterested in this. Also, please pay particular attention to their firmware updates. They can result in "Bricking" your unit. Watch "Daniel Reviews" that's just one of many examples.
Mostly agreed, but there's some design philosophy stuff that bothers me with their home backup gear. I've read multiple reports of people having failures of the Smart Home Panel 2 during normal operation because of relay failure, and the part cannot be serviced. Not by a local electrician, not by an Ecoflow tech (if such a thing was even available). It's not a field replaceable component and the entire SHP2 has to be sent back. That's going to lead to a very, very unhappy household. If they're going to make gear to be in-line for critical loads at all time, it needs to have robust components that are field serviceable. That's why I'm not buying SHP2 or any installed EcoFlow gear until they address it.
Your opinion is swayed by the 10's of thousands of $$ of FREE gear they gave you.
I don't recall any of us getting tens of thousands of $$$ in free "Delta Pro Ultra" gear like some of these youtubers. Of course, getting that kind of equipment is going to result in a very biased (positive) review. Reminds me of when ecoflow comes out with another new product and suddenly all the youtubers have it and are "reviewing" it so they can help us figure out if it's "RIGHT" for us or not.
Fix your title, been watching your channel for a long time, its bait click watched the whole video and well… more commercial for ecoflow.
Positive Comment!!!
This was nothing but a commercial. Misleading title. LAME
Ecoflow is quite annoying.
Their xt60i cable on their cooler and the delta is GARBAGE. The cable works for a few days, then becomes useless. Their response is not enough voltage is reaching the device… but they won’t solve the cable issue.
I sent back their glacier, for repair, the sent me back a box with a broken hinge, and power button… very annoying.
Hey! Glad I found your channel Kevin Lauzon. Thanks for all your informative content. Greatly appreciated sir.
one sentence: want to see my pecron?
Many Many years ?...a lie to start ends it.
Damn bro save some power stations for everyone else lol
Mine failed 4 times and they just keeep sending the same crap back
Can I have one
Hey Ben; you have a good channel but this is not your shinning moment; its most obvious cheezy fluff and unecessary video. What happened to all your alocolades for Hysolis? You said they had the best customer service with only an issue with connection the internet. One can only wonder what your motivation to devote a video about EcoFlow's customer service. All those free expensive Delta Pro Ultra's have you singing a different tune. Did not Hysolis not give you any free power stations? Had EcoFlow not given you all the free hardware, would you still have made the video; perhaps not. Frankly, I don't care if a company has below average customer service if the product they make works properly out the gate; no returns. It's like your supporting inferior products as long as customer service picks up the phone.
@mannys4036 whoever is providing tens of thousands of dollars of FREEEEE equipment is likely the winner and gets the most positive rambling of them all. Good luck with ecoflow support ... be ready to speak chinese since there is no north amerca support.
@@tltealI speak 0 Chinese and had no issue talking to support. Sucks you had a bad experience
@@ngk330 not just one bad experience. One of their devices almost burned my house down. Would you consider that a "bad" experience?
@@tlteal I wouldn’t consider it a good one
The information was helpful but the title is clickbait. Please do better. I watch your channel consistently regardless of title but i don't like feeling manipulated by fearmongering. Thanks.
DJI power 1000 puts them all to shame.