Allen & Heath CQ-18T | Wi-Fi & Bluetooth Connectivity Issues
HTML-код
- Опубликовано: 12 сен 2024
- While I do like the Allen and Heath CQ-18T compact digital mixer and I plan on making an initial thoughts video. Right now I am having issues with the Wi-Fi and Bluetooth connectivity so I wanted to make a video highlighting that issue first since I am currently dealing with Alan and Heath tech support.
If you would like to support my channel and purchase the Allen & Heath CQ-18T click on my Amazon Affiliate Link: amzn.to/3R24Kob
GetUpside is an app that gives you cash back when you get gas. Promo code BRIAN393563 gets us both a 15¢/gal bonus. upside.app.lin...
Well you have more patience than I . I find tech support infuriating these days even with the big companies where years ago they use to be great. Apple, Sonos in particular , as you mentioned they ask the stupidest questions. My sense is they do not have real techs anymore as the 1st line call takers, so they can save money. The people answering have a very limited scope of what they can trouble shoot. One time one was reading out loud from the manual the comes with the product to find an answer - I had read it thoroughly , it is very short. The person kept putting me on hold for every question , one time she said “ can you hold please , I’ll ask tech support “ I said politely ,” oh can you please put me through to tech support ?? “ she replied “ I am tech support “ and would not escalate my call. After several calls like this I gave up and seek tech help from users groups. I’ll bet these are generic call centres where non techs are train to take calls for very basic support of several different companies’ products. Hope you get better service.
Sadly this is why I go to my RUclips channel quite often with issues. I tend to get quicker support this way.
I think there are some models with that problem. I have the CQ 20B and I have never had problems with Wi-Fi or Bluetooth. In live sound I left the CQ on the stage and I went in front of the stage (approximately 25 to 30 feet) and it did not disconnect and that is without an external router. everything is with the internal wifi. With bluetooth the same thing, I put on music, I took my cell phone and it keeps playing. They should make a change because I have seen this problem with the CQs that have the internal screen.
Good to know. I was thinking it would be awful shitty if I had the 20B and had this problem. lol Good to know yours is working good. I'm forwarding my video to Allen & Heath so hopefully they'll get this fixed for me. I'll update my progress!
@@TheAngrySoundTech Good luck champion. I hope they can solve it for you since it is an excellent mixer.
Welcome back to youtube!
I had to find something to get angry about! lol
Thanks for making up my mind to buy the Yamaha, glad i watched this was just about to buy the CQ12T but if they have this kind of trouble with the CQ18 i just dont want to take the risk, not for that amount of money.
Guessing the antenna is disconnected internally. Hopefully they send you a new one.
Bummer mine is on the way,There definitely has to be something seriously wrong with it,I would hope they would not release a product with that issue. Please do a follow up on if you get the problem resolved
There has to be something wrong with mine. It is completely unusable when it comes to wifi and Bluetooth.
I just bought one and having Bluetooth issues as well. It connects fine but it sounds glitchy intermittently
What’s the update on the CQ?
"Don't get angry, get even" (Clint Eastwood in "Every which way but loose).😂
Wow just ran across your video and I got the same model on order and is on it's way to my house. Hope I don't have the same issue with mine,
I bought a second one and it works great. Hopefully my issue was a one off.
Did it work
Bro if you cant figure it out and get them to fix it I have a suggestion.
BTW you arent the only one, many people are having the exact same problem.
But you can buy a HOSA blutooth puck and plug that into the mixer and use your phone to stream music to the mixer. I did this with my mp3 player and my old Bose T1 tonematch mixer
After I posted this video the US distributor contacted me and swapped out my mixer for a new one. My understanding is they were going to send mine back to Allen & Heath so they could investigate the failure point. The "assumption" is that my antenna got disconnected internally. Both Bluetooth and Wi-Fi utilize the antenna. This is exactly why I generally have a policy of not buying the first production run of a product. Because essentially you become the beta tester. Lol I assume they will probably modify the antenna connection if that's the issue and make it more stable. I will say my new mixer is working perfectly. I would have bought the Yamaha dm3 if it had an automatic mic mixer. I think Yamaha really missed the mark with the corporate market by leaving out that feature.
@@TheAngrySoundTech Yeah thats the model I was looking at, its between the two mixers. Being that I am confident in mixing with a conventional mixer I am ok with using the yamaha. But it would be nice have some auto features to get you close. Although it would likely only be me and my guitar most times so not much mixing going on, in fact I mix my guitar on my guitar preamp most of the way and I am confident in the eqing that needs to be done on my Audix OM-7 but still like you say it would be nice having that set of features but after seeing so many complaints on these things Im not sure i trust buying one now. You are 100% correct on buying the first run of anything. I'm glad you got it sorted out. If you ever need the best feedback rejecting stage mic the Audix OM7 is unbeatable but you gotta eat the mic, and it takes some training to get used to controlling the pull offs to trail vocals but once you figure it out you wont use anything else.
Thanks for sharing your experiences with gear, seems me and you gravitate to similar items...best wishes on future gear my friend
Did you try a different device than your Samsung Tablet?
Exactly the issue is samsung
How do you like the mixtape for live gigs?? Is it better than presonus 16.0.2 ??? Thanks
This is exactly the problem I'm having with my CQ-20B. The poster did not even touch on the that fact that Bluetooth corrupts while playing. I can almost get through a song before the distortion and corruption starts.
Damn, that's frustrating. You get so pumped up about all these badass features you're gonna have and all the potential it can unlock, all the while, the product is sitting there like that meme where the dude that plays Aquaman is crouched behind the dude that plays Superman bout to pounce on him.
I’m having the same issue
Same thing happened to me I was at the gig and kept losing connections. Also tried hooking up an external router but couldn't get it connected
I have CQ-20B and I'm having Bluetooth sound quality issues and also the sound output is not the best in General.
Mine works instantly using iPhone, Android, not sure what happened on yours :( probably a unit issue? hope the problem get solved.
Yeah, I bought a second one and it works great. They are taking my bad unit back and swapping it for a new one.
I'm having issues trying to get music from my iPhone to play via bluetooth. It seems like I have everything right, but obviously I don't. Would you please give me a quick rundown on how to do that? Thanks
Have they resolved it yet?
Almost definitely the antenna is not connected to the circuit board. A replacement unit should fix the problem.
There has to be something wrong with my mixer. Allen & Heath so far is kind of giving me the runaround. I just sent them in images taken with Wifi analyzer so they can see the wifi signal strength and how weak it is at 24 inches from the mixer. I'm not sure why they won't let me just send the mixer in so they can see it in person. They keep telling me they are looking into it with their R&D team...
Had this exact problem with JBL PRX ONE. It is a disconnected Bluetooth antenna.
My bluetooth works but halfway of a song starts to cut off 🙄
Same here
@@Ambientes all bad, but other than that it works really good
same here😢
Send it in, the cable for the sender will not be connected or is ripped.
Mine works well I had bluetooth playing walking around with my iphone 13 for a few hours, about 25’ and onto the second floor with no interruptions. The app also worked at the same time running on an ipad Air. I haven’t taken it out on gigs yet, still using my (now outdated) QSC TouchMix. I never trusted wifi all the way, I like mixers which have some type of local on board control. Although very practical to drop on stage, I’d never buy the QC 20 B.
I figure there has to be something wrong with my mixer. But so far Allen & Heath is just giving me the runaround by saying they are looking into the issue with their R&D team. How about they let me send my mixer in and actually look at the issue. lol
I can connect bluetooth to mine, but I can't hear any audio when I try to play Spotify from my phone to the CQ. On Config section I highlight a channel then select the usb/SDHC as the Input Source. I don't see any input, and there is no sound. Do you have any advice? Thanks.
My Bluetooth comes in at channel 21 / 22, I don't think the USB/SDHC is the right setting for bluetooth connections. Selecting USB/SDHC is disabling the channel and meant for streaming from the USB host (in my case my Macbook Pro connected via USB cable) or an SD card inserted into the CQ-18T
@@SammydefinitelynotLorinSmith
@@mannykeller thanks for the great info
I take it you've done the firmware update, and that there's no wireless antenna to pop up on the mixer?
Yes the firmware is up to date. Also I am using newer tablets. The fact that Bluetooth disconnects if you move the tablet 3 feet away from the mixer is a little ridiculous and I can't even be 10 to 15 feet away and the Wi-Fi disconnects. I don't see how this is usable on a stage let alone in a venue.
Bummer. This is what I was afraid of as I was thinking of pulling the trigger on this. I thought I could trust A&H! Please keep us in the loop & thanks for a great video.
make sure you download the latest version and unzip it. Load it to the root od a USB drive and DL to your unit.....if you haven't already. Or, maybe you just have a lemon unit.
Keith from Allen & Heath got involved and said it looks like I have an issue with my antenna as both Bluetooth and WiFi use it. He recommended I just return it since it's within their 30 day DOA policy but I already threw the box 😬 so I ordered another one to use while this one is in getting fixed.
im having the exact same problem
I just watched a sound tech that had a killer mix with an excellent country band & he was talking about how he could connect 100’ feet away with wifi not Bluetooth. Just sayin.
I’m about to find out. My CQ is supposed to be delivered this Friday. He also used Bluetooth for music so it must be certain models. Have you contacted Allen & Heath? Also how old is your iPad. I work with a sound company & we found older iPads don’t work well, also if you bought it from apple it shouldn’t be a problem but many iPads that were sold from whoever might give you issues. I’ve experienced this just recently. My son bought a new iPhone last January from Verizon & got an iPad free. Gave me all kinds of problems & the Apple Store updated a bunch of firmware & other ????. Worked better but it’s not the real deal even though it’s an iPad.
Really sorry you’re having an issue. I’ve used Qu series for a lot of music events & never had any problems but there again I had an excellent router & ipad connection. As things get updated & all these new Bluetooth frequencies are changing, people are starting to have issues communicating.
You seem to just be complaining. Try doing your research first.
This guy knows what he is doing he's been reviewing products for years I highly doubt he has any problems with his tablet and it sounds like he just has a bad unit it happens
I'm using a 9th generation ipad that I bought within the last year. I use this iPad multiple times a week as it's my main tablet that I use when doing sound check. I typically use an external wireless router with an M32 or X32 Compact depending on the event. The other tablet I tested the unit with was a Samsung Galaxy Tab S6 Lite. It is a slightly older tablet I bought from Costco. This tablet is typically my Spotify playback tablet but I have used it with mixing station many times in combination with an M32 or X32 and an external wireless router. Bluetooth was also tested on a Google Pixel 7 Pro and a Google Pixel 7a. Excluding gear rentals I make like 90% of my income as an A1 Sound Tech. This is not my first rodeo.
I’ve the CQ12T and to be honest I’m not to impressed with it the Bluetooth works fine it’s the routing of the mixer that I do no like also the volume isn’t great I’m only using it in the studio
What do you mean with „Volume“?
So far have used mine on 4 shows inc' a small theatre with a 4 piece live band, the CQ-20B has been great. On vox channels I setup the pre amp gain manually and disabled gain assist on those channels. No volume issues...
Kako si zadovoljan sa miksetom sa zvukom ??? Presonus 16.0.2 ili CQ 12t ?? Sta preporucujete za live svirku
I think A&H will have to discontinue the current models and either get rid of the Bluetooth or make it better and then release a new model with improved hardware. Maybe also adding some other most requested features.
They are brand new
Wasted my life trying to connect to cq mixpad , i am sending back
1st issue is your not using Apple. That’s why it’s not compatible
alternative is to rack it up with a wireless router.
No problem with my Apple product iPad phone or iPod try one of those if you have one it could be that the android device is not compatible
I've tried it with my iPad as well. It's the same result.
You are absolutly wrong about this sir, with an CQ20 i get more than 10 meters on BT on a venue with 100+ seats, and wifi is the best i ever seen on a mixer, and i worked with all of them :P
How am I wrong on this? I literally showed it in video in a live example. lol As I clearly stated in my video and to Allen & Heath. There is either something wrong with my mixer or this is the worst implementation of Bluetooth and WiFi in a mixer to date. And so far Allen & Heath is giving me the runaround by telling me their looking into the issue with their R&D team... So far they aren't even allowing me to send my mixer in.
@@TheAngrySoundTech You are wrong when you assume its a general problem and not a specific problem with your setup. I dont see how posting this kind of video on YT blaming a brand can be good to our community, sorry. As i said, mine works fine BOTH wi-fi and Bluetooth 15m away, several venues with up to 300 seats and never had problems with Ipad an my android phone. Hope you can sort it out soon. I had a UI, worked with X-airs, etc etc... they dont come even close, believe me, this is a big step up.
Perhaps in my next video I'll read the back and forth emails with Allen & Heath. They still have not agreed to take the item back for warranty repair. They so far have been insisting their products are 100% tested before shipping and that there simply couldn't be a problem with the mixer. I ordered a second one today. I'll be posting a comparison video on Friday and if Allen & Heath continues to refuse to service my mixer I'll really be putting them on blast on RUclips. For the record I waited until I got my initial reply from tech support before posting the video and sending the link to tech support. Had they just issued an RMA and fixed my mixer I wouldn't be on RUclips knocking their product.
Hey ! How good is your wifi in general ? Like 15, 30, 50 meters ? Thanks !
i would say Bluetooth maybe 10-15m and wifi 20-30 meters (on a full venue or around 300 seats - i actually didn't managed to loose the WiFi signal even ehen i went outside the main room of the theater)