@Qmerit installed my Tesla UWC this morning. It charged, but with an error message. This evening, I updated the charger software, installed the app on my phone, and put the charger in compatibility mode. No longer any error message. So far, so good. Thank you Tom for the helpful content
Solid video, I’ve had my 24 Equinox Ev for two weeks jumping to this from a 2022 Silverado Crew cab with the 2.7. Couldn’t be happier with the upgrade. Keep up the solid reviews. Few more months until the snow flies! Cheers from 🇨🇦
I had a similar experience with my Tesla Wall Connector when I got my F150 Lightning. In addition to needing a NACS to CCS adapter (I chose Lectron), I couldn’t charge the truck until I chose the “Charge Any EV” option in the Wall Connector configuration utility. Been working perfectly ever since!
We have had our Tesla universal wall connector for over a year and have had no issues with Tesla, Rivian, Ford & Hyundai. But we did click “charge all electric vehicles” when we set it up last year during install 👍
Difference: Tesla only - used proprietary protocol to communicate not only charge on/off and amps, but also vin, update the charger, monitor temperature. All EVs - it is a simple PWM signal. Duty cycle x 0.6 = Amps. If voltage is 12V - car not connected. 9V - car connected, does not need charge. 6V - car connected, turn on contactor. 3V - charge and ventilation needed (for lead acid battery vehicles) Compatibility mode - it tries Tesla protocol, and if it fails, falls back to universal standard. Note that some cars do not try to resume after first fail, and will not charge when protocol switch.
Compatibility mode probably disabled the Tesla only stuff. That is, it doesn't try at first to be more compatible with other EVs that don't expect that.
Mine has been doing wonderful for two and a half months and 6,200 miles both DC fast Charging and level 2 charging. Not one failure with the level 2c only one with DC fast charging when the dispenser crashed, I moved over to the next one and no problems.
My wild guess is the idle power consumption (power consumption while the connector is powered without EV connected) is going to increase. Tom should test it as it takes no time & effort.
Thanks for this Tom. I had actually just been at the dealer looking at the Equinox when you posted that you couldn’t ac charge yours. This makes me feel lots better about it
Tom - you are a great resource for the community. Really helps to have your guidance for issues we may experience. BTW I have a 24 Blazer RS and use the Tesla multi charger set to all eve and never had a problem.
Tom, my brother-in-law has a Cadillac Lyriq. His son has a Tesla. So long before he got his Cadillac Lyriq he installed a Tesla wall charger for his son's Model Y. When he went to charge his Lyriq he had the same problem that you were having on the equinox. He went into the app and flipped it over to the compatibility mode, and the issue was resolved.
I just picked up my Equinox EV today, and tried it on my older Tesla Wall connector witha a Lectron J-1772 adaptor.(I believe it's a Gen2, so no app) at first it said it couldn't charge. I unplugged and replugged, and after 20-30 seconds it started with no issues. So it might just be the later wall connectors that have a problem. Love your show, thanks!
That is interesting! I have an early Tesla home charger too, no App (with Elon's signature on the front). It’s set up for full 80 Amps (the early Tesla could charge 80 amps). The Silverado EV can take 80 amps. However, when I plug it in, it got the error you describe (It did charges for a short time at 17kw then errored). (I had to wait about 20 minutes before the OEM 30amp charger would work.). Did you unplugged and replugged without waiting? What amperage it you charger setup up as (such as 48 amps etc.)? Thx so much.
Compatibility mode..... is switchable. Turning it on is self evident, to be compatible with a specific vehicle that one is experiencing charging issues, like the Equinox. My question is, if using multiple vehicles, will there be a downside to leaving compatibility mode ON?
Oh man, same here a few months ago with my girlfriend’s Kona. It charged my IONIQ 5 fine, but no go for her. She did her research and found compatibility mode.
Compatibility mode is all well and good, but what about if you are on vacation at an AirBnB or VRBO with a Universal Charger and you don’t have access to or knowledge of the app? I am of the opinion that all EVSE units today should charge all cars without any problems the first time, every time.
@@barryw9473 When it was in Tesla mode, and I plugged it into the Mach E, it would lock the port, unlock the port, and then start charging. In compatibility mode, it just immediately starts charging none of the extra delay.
By default, the wall connector tries communicating with Tesla single wire CAN protocol first, and then reverts to J1772 mode. The pilot signals transmitted in Tesla mode are not J1772 compliant and can confuse some EVs, which may trigger an immediate charge fault and prevent charging. I actually do not think most manufacturers test with the Tesla wall connector because these issues are fairly common. They only test J1772 protocol chargers. In some cases the Tesla CAN protocol will make the car think it's connected to a DC charger and it will actually try to lock the cable in place. The EV manufactures needs to add the Tesla wall connector in regular mode to their testing routines, and make the software more tolerant of communication failures. There is no reason the car has to lock out charging indefinitely just because of a communication issue, that's being too conservative. It should keep trying and listen for J1772 for a whole minute before giving up.
No. It is emphatically NOT any OEM's business to demand that a standards body rework a published spec. Especially if that would retroactively make pre-existing implementations "non-conformant".
@TopGunZero provided some good clarification in the comments on what the Tesla EVSE is doing with these different modes. In these modes the EVSE is attempting Tesla PROPRIETARY non J1772 communications in order to provide limits based on vehicle vin, vehicle type, etc. Until you set the Tesla EVSE to compatibility mode, it is NOT J1772 COMPLIANT. If your non Tesla happens to be able to deal with the other modes then you simply got lucky and a clever engineer at the OEM figured out a work around to make that EV work with that particular non compliant issue. The issue goes back to why State Of Charge is here in the first place: We have published standards, but the EVSE and DC fast charger manufacturers don't follow them because they "know better". We have AC and DC chargers that have "J1772 or CCS compliant" plastered on their nameplates, but if tested to the standard, would never pass. SAE needs to prevent companies from claiming compatibility unless their products have been tested by a third party for adherence to the standard. Like A law is useless if there is no method to enforce it.
GM needs to fix software. It makes no sense that car has to go to sleep before it can AC charge after an error. This POS error implementation is going to cause headaches and lots of cursing for many people. GM really needs to improve Its software.
Interesting that you had trouble with Grizzl-e and others in addition to Tesla. I have a Honda Prologue (which is same ultium platform as Blazer EV) and bought a Grizzl-e Smart based on your review. And it's been bulletproof with zero charging issues for months now.
He said that it wasn’t a problem with the Grizzl-e. It was that the error from the Tesla attempt hadn’t cleared by the time he initially tried the GrizzlE-e.
With Tesla saying this helps with 'older software', it would be interesting to know what precisely is happening. One wouldn't expect 'old software' in some of these new vehicles, but then again most OEMs are part-bin OEMs that don't really do their own software. So maybe some supplier is using some older stuff? Would be nice to know the details so we know who to ask to get things in gear, as it were.
Well, the fact that the Wall Connector can do VIN-based access control means it's able to use some other bi-directional protocol, which is likely attempting to handshake first, then falling back to j1772 signaling. Compatibility Mode probably disables that other protocol entirely, and might do some other stuff. My first guess when I saw the video title was that the charger in the Equinox saw that totally foreign handshake and straight up crashed before the wall connector switched to j1772.
I think that "older software" description is misleading. The probably just loosen up some of the requirements/expectations that the charger is looking for when it does the handshake. The fact that even brand new vehicles seem to require the compatiblity mode seems to back this up.
A number of potentials in the replies here. Though this is why I'd like to KNOW exactly why vs some guesswork. Hard to know who to nudge w/o properly knowing what's up.
@@JT_771 Thinking about this more, I’m going to put my wall connector in compatibility mode tonight and see if it still pulls the VIN from my vehicle. I have a Model Y, so it’ll definitely support any proprietary communications going on.
I'm confused how this is an Equinox problem. Tesla only released the Universal Wall Connector a year ago, right? And before that, their Tesla EVSE was Tesla only not supporting J1772 via connector, but compatible via Tesla to J1772 adapter. Tesla's original charging standard is not using the J1772 protocol at all, right? Tesla's insistence from Model S and on of using a proprietary connector and proprietary comms right up until they invented a half standard that SAE had to complete with J3400 has been one great big compatibility issue. Tesla clearly saw the need for a compatibility mode, which probably was an afterthought after spotting incompatibility in some cases. Therefore, if it ships with the dual connector, it shoukd default to the compatibility mode. Especially if the error it throws, creates a persistent refusal to charge until the car goes to sleep as you demonstrated
My equinox ev has been charging beautifully with the clipper creek dual charger. I'm glad I didn't have an issue because I don't know of another dual charger there is. Use it every night to charge both ev's I love it.
These AC charging issues with Ultium vehicles is a little concerning. At least your charger didn’t brick your vehicle. I recently had a public ChargePoint level 2 charger cause a high voltage system warning in my Lyriq. Eventually a 12V battery disconnect procedure resolved it, but not before I had to have my Lyriq towed in the middle of the night. Never have had a DC fast charge issue, but yea, the AC chargers seem to be sometimes finicky with GM’s software.
Great video that answers an important question, thanks. My problem is slightly different. I have a 2015 Leaf for now, and there's a Tesla universal destination charger that I've tried to use. It may be the same issue you've diagnosed in this video, but I can't test it since it's not owned by me. Have you ever tried charging a Leaf with yours (before compatibility mode)?
I have 2 Blazer EV’s. At least on 3 different occasions between the 2, the dealership needed to update the radio/computer even though a software update wasn’t listed as available (there was an update even after the initial software update fix) and more issues were fixed. Perhaps the equinox EV is in the same boat of software updates that aren’t showing to owners as available or needed. My first Blazer EV RS bricked in the driveway and was towed to the dealership after 12v reset didn’t do anything. That’s when they first updated the software on it after the initial software update to start selling them again. So yes, there is a software update even though non shows up as available or needed.
I wish I know about compatibility mode. My bmw i3 does not charge on my Tesla gen 3 wall connector when used with the lectron 40amp adapter but works fine with a lectron 48amp adapter. BMW i3 only has a 30amp on board charger.
There are 2 reasons why GM doesn't have compatibility with Tesla. The most important one is that they are still working on the software issue, so it is a bit touch and go. I have a Gen 2 Tesla wall charger which doesn't have the adaptor so I can't use it yet anyway, even though the base is mounted to the wall of my garage. GM installed a 220V outlet in my garage so I can use the charger supplied with the Lyriq for the time being. Exciting times!
I have a Tesla Universal Wall Connector installed in my garage. I use it to charge a 2023 Mitsubishi Outlander PHEV and a 2024 Audi Q4 eTron. Works perfectly with the Mitsubishi, i.e., the timer on the car can control the wall connector. For the Audi, however, the charging starts as soon as I plug it into the car whether the timer is set on the car or on the Tesla App. Any suggestions as to what I can do to get a charging timer working on the Audi?
Tom, Just saw your video and thought I should check our Tesla universal wall connector that we installed two weeks ago and has been charging my wife's Bolt EUV but never checked it on My Equinox EV. Plugged it in to the Equinox EV and it first said that is was not sending power and the after a 10 second delay it started charging. Confirmed in the Tesla One app and it is operating in Access Mode. I constantly update my apps so not sure if that had any thing to do with why I am not having this issue.
This was a unique incident. I don't believe it would happen every time I tried to use the TUWC. It may work sometimes, but not others. I'll be monitoring it now that it's in Compatibility Mode, and hopefully there aren't any future issues.
Most legacy OEMs seem to care less about BEVs than combustion these days. Not surprised with issues with something as simple as J1772, an old standard.
@stateofcharge I'm about to pull the trigger on the Grizzl E 80 amp charger but there isn't much of any reviews out there. Currently driving a ionique 5N so it can't even pull 19.2 amps but I'm trying to futur proof. Looking forward to your Grizzl E review.
I'm charging my Silverado EV on an older Gen 80 amp Tesla wall connector using an adapter, no issues. Gets a little warm, with the RST, 4WT and ⚡ Lightning tho. Wish my CT had 80 amp available. 😊
What adapter did you buy? I replaced my level 2 Tesla charger with the universal charger. Can't wait to see this work. This is insane GM should be ashamed of all this BS $95,600 truck horrible charging experience for the past two weeks of having it
thanks, I also had trouble charging my wifes Kona '24 with my Tesla charger. It would charge when pluging in. I need to turn the car on.. wait a few seconds then it will start to charge then I power the kona down.. and it fine after
Thanks for another informative charging video. You are the king of charging however I do have a question. Does that same issue come up when you use a Tesla mobile charger which I use with an adapter for my Kia EV six. Thanks again.
The vehicle went into a charging fault condition from the Wall Connector so nothing would charge it at that point. It wasn't going to accept charge from any AC source - it's possible that it would have accepted DC power, though, but we'll never know. Once the fault cleared, I could use the other chargers, maybe even the TUWC, but I wasn't going to try that until I figured out what triggered the fault.
I have a GEN one Tesla home charger. It’s set up for full 80 Amps. The Silverado EV can take 80 amps. However, when I plug it in, I get the error you describe. It charges for a short time at 17kw then errors. Is there a compatibility mode for the original GEN 80 amp Tesla chargers? Thanks so much.
Yeah we have a PHEV Pacifica and the Universal Wall connector is finicky with it even in comparability mode. Haven’t figured out the root of the issue yet but I have to unplug it and the return to dock and plug it back in one or two times and eventually it starts charging.
There is definitely something weird with charging in the Equinox EV though even if this fixed it. I just plugged mine in for the first time finally to charge it at home on our EVIQO charger which has always worked fine with my Tesla Model Y, Rivian R1S, and an Ioniq 5 I tested. It showed that the charging started and then immediately failed twice. The third time, I opened the car and ensured it powered fully on first and now it appears to be working fine. I don’t know if there is some sort of deep mode it goes into or something it needs to do for the first charge, but it’s odd.
Thanks for the update don't know why it's taking the other manufacturers to switch to the Tesla plug. I suspect it has to do with how the revenue is shared from the super chargers. Do you have any information about that
Hello, I am planning to purchase 2024 GMC Sierra 1500 EV within a week. Would you give me advices for can I use home Tesla level2 charger to charge Sierra EV? If yes, then what adapter should I use for safely charge the Sierra EV? My GMC dealer said it is okay but GM website shows not to use aftermarket adapter. You are the expert so I am asking you for help before purchase Sierra EV.. thanks
I’ll take my Bolt EV over the Equinox EV any day of the week. Had an Equinox EV as a loaner for a couple of weeks and honestly wasn’t a fan. Bolt drives much better.
I get “Charging station fault See manual” error on my Lightning when I use a Tesla destination charger in CT. It clears in a few seconds and then charges at about 11.2kW. It happens every time. I wasn’t sure if it was caused by J1772 adapter. Only happens on this one charger.
Tom you mentioned reports of issues with the Tesla universal charger and the BMW iX I happen to have both a model Y and an iX and have been seriously considering buying the universal, would you say this compatibility mode should resolve any issue with the iX as well?
Tom, I have a 2024 Ford F150 Lighting. My question is if I leave it for 4 months what do I do. says to run it at 50% battery can I plug in battery tender on the 12V battery and plug-it in the trunk and have the high voltage battery plugged in set at 50% . I have a heated garage during the winter. Thanks Tom
Are you using an adapter with your Tesla wall charger. And if so, which adapter are you using for the J 1772 input? Or does that not even matter thanks again
I use the Tesla Mobile Charger to charge my Equinox and my Model Y and every now and then the Equinox will throw that "check power cord" message but it always works. I wonder if the mobile connector is inherently in compatibility mode? Also I've noticed even at level 2 charging the Equinox charges significantly slower than the Model Y. I've tried charging the Equinox with its Ultium charger and its still slower that the Tesla.
The Tesla One app is only for dealers, is there a compatibility mode for the car owner Tesla app - i cannot locate it - I am trying to figure out in advance if the Tesla level 2 wall connector I have will charge a 2024 Honda Prologue built on the GM Ultium platform.
I have an old Clipper Creek 32amp EVSE I bought when I had my Chevy Volt that would fault randomly several times a month and I would have to unplug it, and re-plug it in. Did it for the 5-6 years I had my Volt. Then it continued to do it with my Telsa Model 3 until about 5 months ago it stopped and hasn't faulted since. I feel like maybe Tesla got error logs and fixed it with software, because I don't know any reason why it would fix itself after like 6 years.
Love love love love your channel, but this was poor on your part and to blame GM at the end of the video when it's clearly a Tesla issue. GM probably doesn't have much communication with the Tesla charging team since so many of them were laid off (assuming L2 charging team is the same as the L3 charging team). You have an atypical setup and this wouldn't have happened to a typical consumer, assuming the typical consumer followed the instructions on the wall charger app to put the device in compatibility mode if there were any charging issues. Most consumers have 1 charger, and some MAYBE a second of the same brand and even fewer on a different brand. This is something that should have been investigated before you put out the first video and maybe added as a footnote to a larger video. You have a huge audience that has a big impact on the adoption of specific vehicles. That comes with some level of responsibility that I don't think you lived up to in this case. Looking forward to your future videos but I'm begging you to be more cautious moving forward.
agreed, this felt like a non-issue turned into one because of a settings quirk. that being said, you'd expect GM to test and double-test compatibility with the Tesla Universal, as Tom mentioned, but it seems they didn't do so for their Ultium cars. the Bolt has had 0 issues on the standard "all vehicles" mode, but now the Equinox and Blazer seem to-even if that "issue" is just a quick fix in the settings. perhaps something happened on Tesla's software end that GM was unaware of, but even then, you'd expect to see similar problems with charging a Bolt, but there haven't been (source: am a Bolt owner with a Tesla Universal Connector, lol). overall I agree with Tom this is likely on GM, but I also agree with you that this is a minor issue with a quick fix and hence didn't need to be a full video that potentially scares many people off GM's EVs, which have generally been very good.
The app Tesla One is for installers and Tesla employees only. Also it appears you cannot access the compatibility mode unless you are a Tesla owner. If you only own another branded EV only, you are severely limited in the regular Tesla app to make any changes or have control of the Universal wall charger.
@@Kiwidaedong searching for compatibility mode in the regular tesla app and cannot locate it, is the Tesla charging app a different app than than the Tesla app which controls the car?
@@kennethhochman6314 I think it’s the regular Tesla app. It can be used for charging non Teslas as well as controlling other Tesla products. Look for the Wall Connector under My Home, then in Settings go to Vehicle Charging and then Access Control. If you can’t find your wall connector in your Tesla app will have to enter the details manually.
We are having the same issue with our 24 blazer ev. Most of the time it won’t charge. This started about a month after buying it. Even with the supplied charger. We also have another charger that never has had an issue. But the blazer is having a hard time. We have taken it to the dealer and of course when it’s there it did charge. Bright it honestly and it worked for about 2 days and now won’t charge again. They checked for software updates and there are none. So we just have a brick in the driveway.
But Tom, What do you lose by going into compatibility mode? is there any downside to compatibility mode? Why not just come in compatibility mode by default?
Each mode seems to have limitations. For example you can limit charging to your specific vehicle, all tesla vehicles, or 10 pre-determined tesla vehicles identified by vin. You can open it up to all EVs but then there are no restrictions on who can connect and charge. My guess is the downside of going into compatibility mode probably relates to data sharing, but no real impact to the charging experience.
My guess on whats happening is the equinox is getting confused when it sees the custom Tesla protocol be attempted first, and erroring instead of falling back. I'm guessing Only Tesla Mode only runs the tesla protocol, any EV mode tries the tesla protocol and then the J1772 protocol, and compatibility mode runs only the J1772 protocol.
Can you please show video of the fault? The Equinox has a green flashing indicator light against the front windshield on the dashboard. If it’s flashing green, it’s charging. Why didn’t you show this?
I didn't record the light flashing (it was red). The vehicle wasn't charging, I wasn't going to rely on a blinking light, I left it plugged in for a long time to confirm the SOC wasn't increasing, and it wasn't.
Could the problem with charging compatibility be that Elon fired the charger team? Pretty hard to communicate with Tesla regarding charging issues if there is nobody to talk to.
The Tesla Wall connected and the Ford Charge STation Pro are hardwired - so they are always available. I use the outlets for reviewing other units so I don't always have the Emporia plugged in.
My issue with the Tesla Universal Wall connector is that as of 2-3 months ago the wall connector no longer allows me to use time of use schedule to charge my Fisker Ocean. It was working fine (schedule set from 10 pm to 8 am) but then it stopped charging my car during that time period, After speaking w/a Tesla rep he said they were experiencing issues with the schedule feature in the charger and that I would just have to plug it in whenever I wanted to charge the vehicle and toggle of the schedule use feature. He wasn’t sure if this would ever be fixed. Anyone else experiencing this issue w/ non-Tesla EV with this charger?
Does anyone know the technical details of why the Wall Connector out of the box doesn’t work with Equinox? Is it a low voltage battery issue; handshake problem; or something else?
Chevrolet could have solved that problem but refused to work with the DC fast charge networks to make the SPark EV compatible. They tried, but GM basically told them it was a low-volume compliance car and they weren't going to invest in updating it for new equipment. I got that first-hand from multiple sources. 😐
Looking to pickup an Equinox EV, would really appreciate if anyone knows if it will charge using a Tesla Wall Connector (2nd Gen) using an adapter? It does does not have a config page like the 3rd gen.
@@Kiwidaedong Please check because the information you are giving out is incorrect. NACS to J1772 from a Gen 2 wall connector have been demonstrated many times to charge non Tesla vehicles! I was hoping someone would have tried is specifically on the Equinox EV…
Tesla has fired their charging staff and I doubt they are talking to GM on a regular basis. I think tesla will be a few years before they allow GM vehicles to charge on the SC network.
Compatibility Mode? Crazy. That thing is supposed to be smart, no? It should just kick in Compatibility Mode when it detects a J1772 connection is made, if charging doesn’t start right away. Not that smart, this thing.
I'm assuming they optimize the chargers for their vehicles. They include a compatibility mode for a reason which resolved the issue. Not sure where you think they are coming up short.
@@aronsingletary My point is that Tom is seemingly blaming Chevy for the fact that his Equinox wouldn't charge, yet it seems that the problem is with the Tesla charger, not the Chevy.
@@dperrenoCompatibility mode is for older software. It is a GM issue. They don't have a clue what they are doing. That's why GM vehicles can't charge at Tesla Superchargers.
@@andyfeimsternfei8408 "Older *software?"* Plain old J1772 is essentially _analog,_ and is probably designed so as to be implementable with no software at all; just a few comparators and a relay or two. I agree with @dperreno that the onus is on Tesla, if they want to implement new features, to do it in a backwards-compatible way that allows the existing base standard to still work, *guaranteed.*
@levenkay4468 BS. If other manufacturers want to be able to use Tesla equipment, they need to conform to Tesla's standard, standards development, and upgraded for safety reasons. If not, they should develop their own equipment.
Tom. I'm surpised that you didnt realise that the Tesla wall connector has a setting for charging only Teslas or, all vehicles when you do the commission. I think the reason is because you did'n install it yourself as I did. For me, the installation was easy because i underestand electric wiring and Tesla instuctions are easy to follow. The commission was what I had trouble with. It was a little complicated. So. I called Tesla and they walked me through it. My wall connector has been working fllawess charging my 22 model3LR for the last 2 years.
@@johnpoldo8817 Tom can afford a part time low mileage car. He's leasing it. His drive way is pretty full. 😊. I love GM but they are being left behind by crap choices. This should have NACS and way faster charging like the Silverado. The price should be 10k less. Maybe it's for people that want to hassle of fighting with the dealer over price. B
@@ChicagoBob123 You really need to understand how battery voltages work and how the size of the pack determines the charging. The 35K Equinox will be out in a few short months. Also most companies will not have NACS until Model Year 26 vehicles that is mid to late next year during model year switch over.
@@Nebula1701 I know all too well how pack sizes impact charging. How big is that car vs a Model Y? Tesla Model Y: 187 in long, 75.6 in wide, 63.9 in tall and Chevrolet Equinox EV: 91 in long, 77 in wide, 65 in tall. The Equinox is that small and takes a really huge pack to drive around? Its is like buying a gas hog. Every time you fill it, it will cost you more. Base is $43,000 for the Equinox. $44,990 for the bigger model Y. The Y number one most made in America car, GM, Mexico. In every metric that I can think of the GM car is old and slow and I have owned several Buicks, Chevrolets, Pontiacs and even a Saturn. I think you can say the suspension is better in the Equinox but its a small car. Do you want to compare it to a Model 3 long range? This car was supposed to come out at 35K which means after rebate its 29K. Now that is a deal and you can ignore some short comings but geez, when it costs almost as much as a model Y and delivers less its sad. Maybe dealers will cut thousands off? Who knows. I think the Silverado EV is worth the $$ but the Blazer and Equinox, no. The Blazer and Equinox are too expensive for what they deliver. They need to be 10K cheaper.
Watching the video...Tom started the initial fault from the Tesla Wall connector has not cleared until vehicle went to sleep, which is why it didn't charge on Ford Station Pro nor Grizzle-E. After 45 min wait (dinner)not charged fine on Ford Station Pro that same day. He then put Tesla Wall Connector in "Compatibility Mode" and now can charge with Tesla Wall connector without charge fault error.
What are your issues with it? Under $30K after the fed tax credit for a 300+ mile mid-size crossover. I've had it a month and it's a pretty good EV. Definitely not perfect, but no EV is.
Fair enough. Just went to auto show a while back and saw all the Chevy EV s side by side and they seemed identical in every way other than cosmetic stuff that increased the price? But I did not look closely. Wasn’t there for those vehicles. Just a bit skeptical of Chevy overall going forward.
It needs to be emphasized, though, especially to first-EV buyers, that the key to satisfaction is to have L2 home charging (don’t even think about not having L2 charging installed!). If you don’t have a way to install L2 at home, it’s better to buy a Tesla, so you’re not stuck relying on CCS DC fast chargers. Someday, GM vehicles will have access to Tesla Superchargers, but when? is undetermined.
It's not a GM problem, it's a Tesla problem. Specifically in that they've created a universal charger that doesn't by default work as a universal charger.
@@TopGunZero Has Tom M said, the Universal charger works on all other cars. Therefore its a GM problem. And the Equinox prevented any AC charging for many mins.Cars shouldn't do this. Its 100% a GM problem.
@@gregpochet4812 did any of the other chargers have this problem? You can't say that it is a GM problem simply because Tesla has a problem that impacts GM. If this was happening with other chargers you might be right, but it was still the original fault caused by the tesla charger.
@@TopGunZero This is happening with other chargers. There are plenty of people that cant even use the L1/L2 charger that came with the car. I really want a sierra ev but cant pull the trigger until more ultium issue are fixed. Software is a HUGE mess.
Thanks for another informative charging video. You are the king of charging however I do have a question. Does that same issue come up when you use a Tesla mobile charger which I use with an adapter for my Kia EV six. Thanks again.
There is definitely something weird with charging in the Equinox EV though even if this fixed it. I just plugged mine in for the first time finally to charge it at home on our EVIQO charger which has always worked fine with my Tesla Model Y, Rivian R1S, and an Ioniq 5 I tested. It showed that the charging started and then immediately failed twice. The third time, I opened the car and ensured it powered fully on first and now it appears to be working fine. I don’t know if there is some sort of deep mode it goes into or something it needs to do for the first charge, but it’s odd.
@Qmerit installed my Tesla UWC this morning. It charged, but with an error message. This evening, I updated the charger software, installed the app on my phone, and put the charger in compatibility mode. No longer any error message. So far, so good. Thank you Tom for the helpful content
Solid video, I’ve had my 24 Equinox Ev for two weeks jumping to this from a 2022 Silverado Crew cab with the 2.7. Couldn’t be happier with the upgrade. Keep up the solid reviews. Few more months until the snow flies! Cheers from 🇨🇦
I had a similar experience with my Tesla Wall Connector when I got my F150 Lightning. In addition to needing a NACS to CCS adapter (I chose Lectron), I couldn’t charge the truck until I chose the “Charge Any EV” option in the Wall Connector configuration utility. Been working perfectly ever since!
We have had our Tesla universal wall connector for over a year and have had no issues with Tesla, Rivian, Ford & Hyundai. But we did click “charge all electric vehicles” when we set it up last year during install 👍
Difference:
Tesla only - used proprietary protocol to communicate not only charge on/off and amps, but also vin, update the charger, monitor temperature.
All EVs - it is a simple PWM signal. Duty cycle x 0.6 = Amps. If voltage is 12V - car not connected. 9V - car connected, does not need charge. 6V - car connected, turn on contactor. 3V - charge and ventilation needed (for lead acid battery vehicles)
Compatibility mode - it tries Tesla protocol, and if it fails, falls back to universal standard. Note that some cars do not try to resume after first fail, and will not charge when protocol switch.
Compatibility mode probably disabled the Tesla only stuff. That is, it doesn't try at first to be more compatible with other EVs that don't expect that.
Mine has been doing wonderful for two and a half months and 6,200 miles both DC fast Charging and level 2 charging. Not one failure with the level 2c only one with DC fast charging when the dispenser crashed, I moved over to the next one and no problems.
Tom, what benefits/features do you lose if you have it in "compatibility mode"? Why wouldn't Tesla have that as the default?
My wild guess is the idle power consumption (power consumption while the connector is powered without EV connected) is going to increase. Tom should test it as it takes no time & effort.
@ why would it increase?
Thanks for this Tom. I had actually just been at the dealer looking at the Equinox when you posted that you couldn’t ac charge yours. This makes me feel lots better about it
Tom - you are a great resource for the community. Really helps to have your guidance for issues we may experience. BTW I have a 24 Blazer RS and use the Tesla multi charger set to all eve and never had a problem.
Tom, my brother-in-law has a Cadillac Lyriq. His son has a Tesla. So long before he got his Cadillac Lyriq he installed a Tesla wall charger for his son's Model Y. When he went to charge his Lyriq he had the same problem that you were having on the equinox. He went into the app and flipped it over to the compatibility mode, and the issue was resolved.
I just picked up my Equinox EV today, and tried it on my older Tesla Wall connector witha a Lectron J-1772 adaptor.(I believe it's a Gen2, so no app) at first it said it couldn't charge. I unplugged and replugged, and after 20-30 seconds it started with no issues. So it might just be the later wall connectors that have a problem. Love your show, thanks!
That is interesting! I have an early Tesla home charger too, no App (with Elon's signature on the front). It’s set up for full 80 Amps (the early Tesla could charge 80 amps). The Silverado EV can take 80 amps. However, when I plug it in, it got the error you describe (It did charges for a short time at 17kw then errored). (I had to wait about 20 minutes before the OEM 30amp charger would work.). Did you unplugged and replugged without waiting? What amperage it you charger setup up as (such as 48 amps etc.)? Thx so much.
Compatibility mode..... is switchable. Turning it on is self evident, to be compatible with a specific vehicle that one is experiencing charging issues, like the Equinox. My question is, if using multiple vehicles, will there be a downside to leaving compatibility mode ON?
Have a Blazer EV. Been charging with a Tesla Universal Wall connector since beginning. Not in compatibility mode. Have not had any issues.
Oh man, same here a few months ago with my girlfriend’s Kona. It charged my IONIQ 5 fine, but no go for her. She did her research and found compatibility mode.
Compatibility mode is all well and good, but what about if you are on vacation at an AirBnB or VRBO with a Universal Charger and you don’t have access to or knowledge of the app? I am of the opinion that all EVSE units today should charge all cars without any problems the first time, every time.
I put my Tesla HPWC in Compatibility mode with my Mach-E and it made it work better.
What is better?
@@barryw9473 When it was in Tesla mode, and I plugged it into the Mach E, it would lock the port, unlock the port, and then start charging. In compatibility mode, it just immediately starts charging none of the extra delay.
@@Crazypostman That aligns with the description by @Mladjasmilic
By default, the wall connector tries communicating with Tesla single wire CAN protocol first, and then reverts to J1772 mode. The pilot signals transmitted in Tesla mode are not J1772 compliant and can confuse some EVs, which may trigger an immediate charge fault and prevent charging. I actually do not think most manufacturers test with the Tesla wall connector because these issues are fairly common. They only test J1772 protocol chargers. In some cases the Tesla CAN protocol will make the car think it's connected to a DC charger and it will actually try to lock the cable in place. The EV manufactures needs to add the Tesla wall connector in regular mode to their testing routines, and make the software more tolerant of communication failures. There is no reason the car has to lock out charging indefinitely just because of a communication issue, that's being too conservative. It should keep trying and listen for J1772 for a whole minute before giving up.
No. It is emphatically NOT any OEM's business to demand that a standards body rework a published spec. Especially if that would retroactively make pre-existing implementations "non-conformant".
@TopGunZero provided some good clarification in the comments on what the Tesla EVSE is doing with these different modes. In these modes the EVSE is attempting Tesla PROPRIETARY non J1772 communications in order to provide limits based on vehicle vin, vehicle type, etc. Until you set the Tesla EVSE to compatibility mode, it is NOT J1772 COMPLIANT. If your non Tesla happens to be able to deal with the other modes then you simply got lucky and a clever engineer at the OEM figured out a work around to make that EV work with that particular non compliant issue. The issue goes back to why State Of Charge is here in the first place: We have published standards, but the EVSE and DC fast charger manufacturers don't follow them because they "know better". We have AC and DC chargers that have "J1772 or CCS compliant" plastered on their nameplates, but if tested to the standard, would never pass. SAE needs to prevent companies from claiming compatibility unless their products have been tested by a third party for adherence to the standard. Like A law is useless if there is no method to enforce it.
Did you recreate the issue again in normal/non-compatibility mode or was it a one off?
GM needs to fix software. It makes no sense that car has to go to sleep before it can AC charge after an error. This POS error implementation is going to cause headaches and lots of cursing for many people. GM really needs to improve Its software.
Interesting that you had trouble with Grizzl-e and others in addition to Tesla. I have a Honda Prologue (which is same ultium platform as Blazer EV) and bought a Grizzl-e Smart based on your review. And it's been bulletproof with zero charging issues for months now.
He said that it wasn’t a problem with the Grizzl-e. It was that the error from the Tesla attempt hadn’t cleared by the time he initially tried the GrizzlE-e.
With Tesla saying this helps with 'older software', it would be interesting to know what precisely is happening. One wouldn't expect 'old software' in some of these new vehicles, but then again most OEMs are part-bin OEMs that don't really do their own software. So maybe some supplier is using some older stuff?
Would be nice to know the details so we know who to ask to get things in gear, as it were.
Well, the fact that the Wall Connector can do VIN-based access control means it's able to use some other bi-directional protocol, which is likely attempting to handshake first, then falling back to j1772 signaling. Compatibility Mode probably disables that other protocol entirely, and might do some other stuff.
My first guess when I saw the video title was that the charger in the Equinox saw that totally foreign handshake and straight up crashed before the wall connector switched to j1772.
I think that "older software" description is misleading. The probably just loosen up some of the requirements/expectations that the charger is looking for when it does the handshake. The fact that even brand new vehicles seem to require the compatiblity mode seems to back this up.
A number of potentials in the replies here. Though this is why I'd like to KNOW exactly why vs some guesswork. Hard to know who to nudge w/o properly knowing what's up.
@@JT_771 Thinking about this more, I’m going to put my wall connector in compatibility mode tonight and see if it still pulls the VIN from my vehicle. I have a Model Y, so it’ll definitely support any proprietary communications going on.
I'm confused how this is an Equinox problem. Tesla only released the Universal Wall Connector a year ago, right? And before that, their Tesla EVSE was Tesla only not supporting J1772 via connector, but compatible via Tesla to J1772 adapter. Tesla's original charging standard is not using the J1772 protocol at all, right?
Tesla's insistence from Model S and on of using a proprietary connector and proprietary comms right up until they invented a half standard that SAE had to complete with J3400 has been one great big compatibility issue. Tesla clearly saw the need for a compatibility mode, which probably was an afterthought after spotting incompatibility in some cases. Therefore, if it ships with the dual connector, it shoukd default to the compatibility mode. Especially if the error it throws, creates a persistent refusal to charge until the car goes to sleep as you demonstrated
My equinox ev has been charging beautifully with the clipper creek dual charger. I'm glad I didn't have an issue because I don't know of another dual charger there is. Use it every night to charge both ev's I love it.
Grizl-e Duo
Multiple Tesla Universal can load share a single circuit.
These AC charging issues with Ultium vehicles is a little concerning. At least your charger didn’t brick your vehicle. I recently had a public ChargePoint level 2 charger cause a high voltage system warning in my Lyriq. Eventually a 12V battery disconnect procedure resolved it, but not before I had to have my Lyriq towed in the middle of the night.
Never have had a DC fast charge issue, but yea, the AC chargers seem to be sometimes finicky with GM’s software.
Great video that answers an important question, thanks. My problem is slightly different. I have a 2015 Leaf for now, and there's a Tesla universal destination charger that I've tried to use. It may be the same issue you've diagnosed in this video, but I can't test it since it's not owned by me. Have you ever tried charging a Leaf with yours (before compatibility mode)?
❤ also have a leaf and was considering the tesla wallbox... theres other options tho, if tesla has issues then I'll just get something else.
Tom you nedd to put out as many videos as you can. More People need to know about this EV as its an excellent value over other competitors.....
I have 2 Blazer EV’s. At least on 3 different occasions between the 2, the dealership needed to update the radio/computer even though a software update wasn’t listed as available (there was an update even after the initial software update fix) and more issues were fixed. Perhaps the equinox EV is in the same boat of software updates that aren’t showing to owners as available or needed.
My first Blazer EV RS bricked in the driveway and was towed to the dealership after 12v reset didn’t do anything. That’s when they first updated the software on it after the initial software update to start selling them again. So yes, there is a software update even though non shows up as available or needed.
Thanks for the update .
I wish I know about compatibility mode. My bmw i3 does not charge on my Tesla gen 3 wall connector when used with the lectron 40amp adapter but works fine with a lectron 48amp adapter. BMW i3 only has a 30amp on board charger.
There are 2 reasons why GM doesn't have compatibility with Tesla. The most important one is that they are still working on the software issue, so it is a bit touch and go. I have a Gen 2 Tesla wall charger which doesn't have the adaptor so I can't use it yet anyway, even though the base is mounted to the wall of my garage. GM installed a 220V outlet in my garage so I can use the charger supplied with the Lyriq for the time being. Exciting times!
I have a Tesla Universal Wall Connector installed in my garage. I use it to charge a 2023 Mitsubishi Outlander PHEV and a 2024 Audi Q4 eTron. Works perfectly with the Mitsubishi, i.e., the timer on the car can control the wall connector. For the Audi, however, the charging starts as soon as I plug it into the car whether the timer is set on the car or on the Tesla App. Any suggestions as to what I can do to get a charging timer working on the Audi?
Tom,
Just saw your video and thought I should check our Tesla universal wall connector that we installed two weeks ago and has been charging my wife's Bolt EUV but never checked it on My Equinox EV. Plugged it in to the Equinox EV and it first said that is was not sending power and the after a 10 second delay it started charging. Confirmed in the Tesla One app and it is operating in Access Mode. I constantly update my apps so not sure if that had any thing to do with why I am not having this issue.
This was a unique incident. I don't believe it would happen every time I tried to use the TUWC. It may work sometimes, but not others. I'll be monitoring it now that it's in Compatibility Mode, and hopefully there aren't any future issues.
Most legacy OEMs seem to care less about BEVs than combustion these days. Not surprised with issues with something as simple as J1772, an old standard.
Just the opposite: I'd expect the SIMPLE J1772 operation to be much LESS failure-prone.
@@levenkay4468 this incident proves we need to be skeptical of some legacy engineering prowess when it comes to BEVs.
@stateofcharge I'm about to pull the trigger on the Grizzl E 80 amp charger but there isn't much of any reviews out there. Currently driving a ionique 5N so it can't even pull 19.2 amps but I'm trying to futur proof. Looking forward to your Grizzl E review.
I think this gives us an idea of how the tesla charging integration work is going with GM so far.
Great video
Thanks Tom
I'm charging my Silverado EV on an older Gen 80 amp Tesla wall connector using an adapter, no issues. Gets a little warm, with the RST, 4WT and ⚡ Lightning tho. Wish my CT had 80 amp available. 😊
What adapter did you buy? I replaced my level 2 Tesla charger with the universal charger. Can't wait to see this work. This is insane GM should be ashamed of all this BS $95,600 truck horrible charging experience for the past two weeks of having it
thanks, I also had trouble charging my wifes Kona '24 with my Tesla charger. It would charge when pluging in. I need to turn the car on.. wait a few seconds then it will start to charge then I power the kona down.. and it fine after
I had my Tesla charger fault charging my Rivian a couple months ago. Switched to my ChargePoint charger.
Thanks for another informative charging video. You are the king of charging however I do have a question. Does that same issue come up when you use a Tesla mobile charger which I use with an adapter for my Kia EV six. Thanks again.
Tom, sounds like you figured out the Wall Connector issue, but is the FCS Pro and Grizz-E still not working for your Equinox?
The vehicle went into a charging fault condition from the Wall Connector so nothing would charge it at that point. It wasn't going to accept charge from any AC source - it's possible that it would have accepted DC power, though, but we'll never know. Once the fault cleared, I could use the other chargers, maybe even the TUWC, but I wasn't going to try that until I figured out what triggered the fault.
Does the Lyriq work on the Tesla universal?
I have a GEN one Tesla home charger. It’s set up for full 80 Amps. The Silverado EV can take 80 amps. However, when I plug it in, I get the error you describe. It charges for a short time at 17kw then errors. Is there a compatibility mode for the original GEN 80 amp Tesla chargers? Thanks so much.
Yeah we have a PHEV Pacifica and the Universal Wall connector is finicky with it even in comparability mode.
Haven’t figured out the root of the issue yet but I have to unplug it and the return to dock and plug it back in one or two times and eventually it starts charging.
There is definitely something weird with charging in the Equinox EV though even if this fixed it. I just plugged mine in for the first time finally to charge it at home on our EVIQO charger which has always worked fine with my Tesla Model Y, Rivian R1S, and an Ioniq 5 I tested. It showed that the charging started and then immediately failed twice. The third time, I opened the car and ensured it powered fully on first and now it appears to be working fine. I don’t know if there is some sort of deep mode it goes into or something it needs to do for the first charge, but it’s odd.
Thanks for the update don't know why it's taking the other manufacturers to switch to the Tesla plug. I suspect it has to do with how the revenue is shared from the super chargers. Do you have any information about that
Hello, I am planning to purchase 2024 GMC Sierra 1500 EV within a week. Would you give me advices for can I use home Tesla level2 charger to charge Sierra EV? If yes, then what adapter should I use for safely charge the Sierra EV? My GMC dealer said it is okay but GM website shows not to use aftermarket adapter. You are the expert so I am asking you for help before purchase Sierra EV.. thanks
Not that I'm in the market, but good to know the Equinox and Blazer are slower than my Bolt and have issues.I'll live with the crappy seats. :)
I’ll take my Bolt EV over the Equinox EV any day of the week. Had an Equinox EV as a loaner for a couple of weeks and honestly wasn’t a fan. Bolt drives much better.
Did you try charging on 110 ac (Level 1)?
Tom, would Tesla Mobile Connector disable Equinox also?
Thank you
Does this mean that I may have a problem charging my Equinox on a Tesla destination charger at a motel?
I get “Charging station fault
See manual” error on my Lightning when I use a Tesla destination charger in CT. It clears in a few seconds and then charges at about 11.2kW. It happens every time. I wasn’t sure if it was caused by J1772 adapter. Only happens on this one charger.
Tom you mentioned reports of issues with the Tesla universal charger and the BMW iX I happen to have both a model Y and an iX and have been seriously considering buying the universal, would you say this compatibility mode should resolve any issue with the iX as well?
I believe so
Tom, I have a 2024 Ford F150 Lighting. My question is if I leave it for 4 months what do I do. says to run it at 50% battery can I plug in battery tender on the 12V battery and plug-it in the trunk and have the high voltage battery plugged in set at 50% . I have a heated garage during the winter.
Thanks Tom
I would set the charging limit to 70% and leave it plugged into your home charger.
Are you using an adapter with your Tesla wall charger. And if so, which adapter are you using for the J 1772 input? Or does that not even matter thanks again
I have the universal Wall Connector with the integrated adapter
I use the Tesla Mobile Charger to charge my Equinox and my Model Y and every now and then the Equinox will throw that "check power cord" message but it always works. I wonder if the mobile connector is inherently in compatibility mode?
Also I've noticed even at level 2 charging the Equinox charges significantly slower than the Model Y. I've tried charging the Equinox with its Ultium charger and its still slower that the Tesla.
The Tesla One app is only for dealers, is there a compatibility mode for the car owner Tesla app - i cannot locate it - I am trying to figure out in advance if the Tesla level 2 wall connector I have will charge a 2024 Honda Prologue built on the GM Ultium platform.
I had trouble finding it too. Go to Settings, then Vehicle Charging, then Access Control, then choose Compatibility Mode (last option in pull down)
I have an old Clipper Creek 32amp EVSE I bought when I had my Chevy Volt that would fault randomly several times a month and I would have to unplug it, and re-plug it in. Did it for the 5-6 years I had my Volt. Then it continued to do it with my Telsa Model 3 until about 5 months ago it stopped and hasn't faulted since. I feel like maybe Tesla got error logs and fixed it with software, because I don't know any reason why it would fix itself after like 6 years.
Love love love love your channel, but this was poor on your part and to blame GM at the end of the video when it's clearly a Tesla issue. GM probably doesn't have much communication with the Tesla charging team since so many of them were laid off (assuming L2 charging team is the same as the L3 charging team). You have an atypical setup and this wouldn't have happened to a typical consumer, assuming the typical consumer followed the instructions on the wall charger app to put the device in compatibility mode if there were any charging issues. Most consumers have 1 charger, and some MAYBE a second of the same brand and even fewer on a different brand. This is something that should have been investigated before you put out the first video and maybe added as a footnote to a larger video. You have a huge audience that has a big impact on the adoption of specific vehicles. That comes with some level of responsibility that I don't think you lived up to in this case. Looking forward to your future videos but I'm begging you to be more cautious moving forward.
agreed, this felt like a non-issue turned into one because of a settings quirk. that being said, you'd expect GM to test and double-test compatibility with the Tesla Universal, as Tom mentioned, but it seems they didn't do so for their Ultium cars. the Bolt has had 0 issues on the standard "all vehicles" mode, but now the Equinox and Blazer seem to-even if that "issue" is just a quick fix in the settings. perhaps something happened on Tesla's software end that GM was unaware of, but even then, you'd expect to see similar problems with charging a Bolt, but there haven't been (source: am a Bolt owner with a Tesla Universal Connector, lol). overall I agree with Tom this is likely on GM, but I also agree with you that this is a minor issue with a quick fix and hence didn't need to be a full video that potentially scares many people off GM's EVs, which have generally been very good.
The app Tesla One is for installers and Tesla employees only. Also it appears you cannot access the compatibility mode unless you are a Tesla owner. If you only own another branded EV only, you are severely limited in the regular Tesla app to make any changes or have control of the Universal wall charger.
Thank you. Chose not to get the Tesla universal connector and this comment confirms I made the right choice.
You can also select compatibility mode in the Tesla charging app.
You don’t have to be a Tesla owner to do this
@@Kiwidaedong searching for compatibility mode in the regular tesla app and cannot locate it, is the Tesla charging app a different app than than the Tesla app which controls the car?
@@kennethhochman6314 I think it’s the regular Tesla app. It can be used for charging non Teslas as well as controlling other Tesla products.
Look for the Wall Connector under My Home, then in Settings go to Vehicle Charging and then Access Control.
If you can’t find your wall connector in your Tesla app will have to enter the details manually.
We have no problem using the Tesla universal connector with our 2024 Nissan Ariya.
We are having the same issue with our 24 blazer ev. Most of the time it won’t charge. This started about a month after buying it. Even with the supplied charger. We also have another charger that never has had an issue. But the blazer is having a hard time. We have taken it to the dealer and of course when it’s there it did charge. Bright it honestly and it worked for about 2 days and now won’t charge again. They checked for software updates and there are none. So we just have a brick in the driveway.
See my response. There are updates that aren’t showing as needed or available.
@@danno180 thank you for that. Just read your first reply. I will relay this to the dealer when we take it in.
But Tom,
What do you lose by going into compatibility mode?
is there any downside to compatibility mode? Why not just come in compatibility mode by default?
Each mode seems to have limitations. For example you can limit charging to your specific vehicle, all tesla vehicles, or 10 pre-determined tesla vehicles identified by vin. You can open it up to all EVs but then there are no restrictions on who can connect and charge. My guess is the downside of going into compatibility mode probably relates to data sharing, but no real impact to the charging experience.
@@TopGunZero compatibility mode just removes all Tesla Specific communication from the Handshake and only does J1772 Communication.
@@Nebula1701 do you have a source for this?
My guess on whats happening is the equinox is getting confused when it sees the custom Tesla protocol be attempted first, and erroring instead of falling back. I'm guessing Only Tesla Mode only runs the tesla protocol, any EV mode tries the tesla protocol and then the J1772 protocol, and compatibility mode runs only the J1772 protocol.
Can you please show video of the fault? The Equinox has a green flashing indicator light against the front windshield on the dashboard. If it’s flashing green, it’s charging. Why didn’t you show this?
I didn't record the light flashing (it was red). The vehicle wasn't charging, I wasn't going to rely on a blinking light, I left it plugged in for a long time to confirm the SOC wasn't increasing, and it wasn't.
@@StateOfChargeWithTomMoloughneyif the light was red, it definitely wasn’t
Could the problem with charging compatibility be that Elon fired the charger team? Pretty hard to communicate with Tesla regarding charging issues if there is nobody to talk to.
Why aren’t you using your best EVSE, your Emporia?
The Tesla Wall connected and the Ford Charge STation Pro are hardwired - so they are always available. I use the outlets for reviewing other units so I don't always have the Emporia plugged in.
@@StateOfChargeWithTomMoloughney Same question, why aren’t you using the better EVSE, hard wired? The one that doesn’t need a compatibility mode?
What about using a Tesla mobile connector ?
My neighbor is having the same issue with the Honda Prologue.
Tell him about Compatibility Mode
My issue with the Tesla Universal Wall connector is that as of 2-3 months ago the wall connector no longer allows me to use time of use schedule to charge my Fisker Ocean. It was working fine (schedule set from 10 pm to 8 am) but then it stopped charging my car during that time period, After speaking w/a Tesla rep he said they were experiencing issues with the schedule feature in the charger and that I would just have to plug it in whenever I wanted to charge the vehicle and toggle of the schedule use feature. He wasn’t sure if this would ever be fixed. Anyone else experiencing this issue w/ non-Tesla EV with this charger?
Does anyone know the technical details of why the Wall Connector out of the box doesn’t work with Equinox? Is it a low voltage battery issue; handshake problem; or something else?
It's a Handshake issue. Some EVs do not like the extra communication/Data being passed through the pins when all they expect is J1772 Coms.
@@Nebula1701 TY 👍
Why in the world would GM use an older software version that would cause the compatibility problem?
I enjoy your content but the videos could be about half the length and still cover all the same content 😅😅
I have a Spark EV and many of the newer CCS fast chargers dont work. So much for "Universal" standards. Obviously few care.
Chevrolet could have solved that problem but refused to work with the DC fast charge networks to make the SPark EV compatible. They tried, but GM basically told them it was a low-volume compliance car and they weren't going to invest in updating it for new equipment. I got that first-hand from multiple sources. 😐
I use a Tesla universal wall connector to charge my 23 Bolt without any problems
So do I. There are no problems with that car.
Looking to pickup an Equinox EV, would really appreciate if anyone knows if it will charge using a Tesla Wall Connector (2nd Gen) using an adapter? It does does not have a config page like the 3rd gen.
No. The Gen 2 wall connector charges Teslas only.
@@Kiwidaedong I should have been more specific… A Tesla Gen 2 wall connector using something like a Lectron NACS to j1772 adapter.
@@mp5cartman Yes, I understand what you are wanting to do, but the Gen 2 wall connector won’t work with non Tesla evs.
@@Kiwidaedong Please check because the information you are giving out is incorrect. NACS to J1772 from a Gen 2 wall connector have been demonstrated many times to charge non Tesla vehicles! I was hoping someone would have tried is specifically on the Equinox EV…
tesla charging theam that was fired?
Tesla has fired their charging staff and I doubt they are talking to GM on a regular basis. I think tesla will be a few years before they allow GM vehicles to charge on the SC network.
Compatibility Mode? Crazy. That thing is supposed to be smart, no? It should just kick in Compatibility Mode when it detects a J1772 connection is made, if charging doesn’t start right away. Not that smart, this thing.
Why does Tesla even have a "compatibility mode?" Why isn't that the default? This doesn't sound like a GM issue, it sounds like a Tesla issue.
I'm assuming they optimize the chargers for their vehicles. They include a compatibility mode for a reason which resolved the issue. Not sure where you think they are coming up short.
@@aronsingletary My point is that Tom is seemingly blaming Chevy for the fact that his Equinox wouldn't charge, yet it seems that the problem is with the Tesla charger, not the Chevy.
@@dperrenoCompatibility mode is for older software. It is a GM issue. They don't have a clue what they are doing. That's why GM vehicles can't charge at Tesla Superchargers.
@@andyfeimsternfei8408 "Older *software?"* Plain old J1772 is essentially _analog,_ and is probably designed so as to be implementable with no software at all; just a few comparators and a relay or two. I agree with @dperreno that the onus is on Tesla, if they want to implement new features, to do it in a backwards-compatible way that allows the existing base standard to still work, *guaranteed.*
@levenkay4468 BS. If other manufacturers want to be able to use Tesla equipment, they need to conform to Tesla's standard, standards development, and upgraded for safety reasons. If not, they should develop their own equipment.
Even Chevy hates Tesla... LOL!
So this was really a tesla issue
Tom. I'm surpised that you didnt realise that the Tesla wall connector has a setting for charging only Teslas or, all vehicles when you do the commission. I think the reason is because you did'n install it yourself as I did. For me, the installation was easy because i underestand electric wiring and Tesla instuctions are easy to follow. The commission was what I had trouble with. It was a little complicated. So. I called Tesla and they walked me through it. My wall connector has been working fllawess charging my 22 model3LR for the last 2 years.
That’s weird! Not! GM is known for excellent electronics. lol! Not.
11:13 what Tesla charging team? Jk.
The Equinox continues to disappoint. Big battery, high price, slow charging.
No surprise it's Chevy what did you expect
Gee, I don’t own one, but from Tom’s review, it seems pretty good for the price. He seems happy.
@@johnpoldo8817 Tom can afford a part time low mileage car. He's leasing it. His drive way is pretty full. 😊. I love GM but they are being left behind by crap choices. This should have NACS and way faster charging like the Silverado. The price should be 10k less. Maybe it's for people that want to hassle of fighting with the dealer over price. B
@@ChicagoBob123 You really need to understand how battery voltages work and how the size of the pack determines the charging. The 35K Equinox will be out in a few short months. Also most companies will not have NACS until Model Year 26 vehicles that is mid to late next year during model year switch over.
@@Nebula1701 I know all too well how pack sizes impact charging. How big is that car vs a Model Y? Tesla Model Y: 187 in long, 75.6 in wide, 63.9 in tall and Chevrolet Equinox EV: 91 in long, 77 in wide, 65 in tall. The Equinox is that small and takes a really huge pack to drive around? Its is like buying a gas hog. Every time you fill it, it will cost you more. Base is $43,000 for the Equinox. $44,990 for the bigger model Y. The Y number one most made in America car, GM, Mexico. In every metric that I can think of the GM car is old and slow and I have owned several Buicks, Chevrolets, Pontiacs and even a Saturn. I think you can say the suspension is better in the Equinox but its a small car. Do you want to compare it to a Model 3 long range? This car was supposed to come out at 35K which means after rebate its 29K. Now that is a deal and you can ignore some short comings but geez, when it costs almost as much as a model Y and delivers less its sad. Maybe dealers will cut thousands off? Who knows. I think the Silverado EV is worth the $$ but the Blazer and Equinox, no. The Blazer and Equinox are too expensive for what they deliver. They need to be 10K cheaper.
It seems strange that you title says it wouldn’t charge from a Tesla charger. Way to add to the Tesla fud. Hope that improved your veiws
Watching the video...Tom started the initial fault from the Tesla Wall connector has not cleared until vehicle went to sleep, which is why it didn't charge on Ford Station Pro nor Grizzle-E.
After 45 min wait (dinner)not charged fine on Ford Station Pro that same day.
He then put Tesla Wall Connector in "Compatibility Mode" and now can charge with Tesla Wall connector without charge fault error.
So basically just buy a Tesla. Seems like the obvious answer.
If GM can’t get their product to charge natively on a wall connector good luck with plug and charge on Tesla network,see you next year.
why don’t you use the GM charger that comes with the Equinox. mine works fine.
It's a 32 Amp charger, if you want to charge faster you need one of the other options.
That's all we need to know about how much GM cares about the Equinox they are selling 😂
😑🙄
Sounds like Tesla’s got a dodgy EVSE there…
So poor engineering on the Equinox is the problem, marketing department overriding engineering again.
Why would anyone pay for an Equinox? Serious question. Why?
Haven’t driven one myself, but out of spec and state of charge both see it as a solid value
What are your issues with it? Under $30K after the fed tax credit for a 300+ mile mid-size crossover. I've had it a month and it's a pretty good EV. Definitely not perfect, but no EV is.
My question to you is Why not?
Fair enough. Just went to auto show a while back and saw all the Chevy EV s side by side and they seemed identical in every way other than cosmetic stuff that increased the price? But I did not look closely. Wasn’t there for those vehicles. Just a bit skeptical of Chevy overall going forward.
It needs to be emphasized, though, especially to first-EV buyers, that the key to satisfaction is to have L2 home charging (don’t even think about not having L2 charging installed!). If you don’t have a way to install L2 at home, it’s better to buy a Tesla, so you’re not stuck relying on CCS DC fast chargers. Someday, GM vehicles will have access to Tesla Superchargers, but when? is undetermined.
Just dont buy a Tesla wall connector.
Hmmm Sounds like this is a GM problem. Charging should not be difficult. This whole Ultium platform still is has its problems.
It's not a GM problem, it's a Tesla problem. Specifically in that they've created a universal charger that doesn't by default work as a universal charger.
@@TopGunZero Has Tom M said, the Universal charger works on all other cars. Therefore its a GM problem. And the Equinox prevented any AC charging for many mins.Cars shouldn't do this. Its 100% a GM problem.
So wrong, it’s the junk software on the Tesla charger. Elon firing everyone and not updating his software.
@@gregpochet4812 did any of the other chargers have this problem?
You can't say that it is a GM problem simply because Tesla has a problem that impacts GM. If this was happening with other chargers you might be right, but it was still the original fault caused by the tesla charger.
@@TopGunZero This is happening with other chargers. There are plenty of people that cant even use the L1/L2 charger that came with the car. I really want a sierra ev but cant pull the trigger until more ultium issue are fixed. Software is a HUGE mess.
Thanks for another informative charging video. You are the king of charging however I do have a question. Does that same issue come up when you use a Tesla mobile charger which I use with an adapter for my Kia EV six. Thanks again.
There is definitely something weird with charging in the Equinox EV though even if this fixed it. I just plugged mine in for the first time finally to charge it at home on our EVIQO charger which has always worked fine with my Tesla Model Y, Rivian R1S, and an Ioniq 5 I tested. It showed that the charging started and then immediately failed twice. The third time, I opened the car and ensured it powered fully on first and now it appears to be working fine. I don’t know if there is some sort of deep mode it goes into or something it needs to do for the first charge, but it’s odd.