Hey Andre! Sorry to hear that your adhesive mount didn't work properly. Have you reached out to our support team about this issue? If not, I'd suggest getting in touch with them to follow this up with you. support.quadlockcase.com/hc/en-us/articles/360000299895-How-do-I-contact-Quad-Lock- Cheers - Tommy
It didn't work for me either. I cleaned the area thoroughly with isopropyl alcohol, attached the mount as instructed by Quad Lock, but left it for 36 hours. When I returned, the mount had fallen off the dashboard. The issue appears to be with the poor-quality adhesive provided with the mount. In the end, I opted for Gorilla Super Glue, which seems to be holding up well for now.
Hello Susana 👋🏻 Did you make sure the surface you attached the dash plate to had not much texture, and was flat? If it starts to come off, I'd recommend to not use it while driving, to avoid any issue! You can contact either start using the suction cup directly on your windshield, or grab a new dash plate from our website 👇 www.quadlockcase.net/collections/accessories/products/replacement-car-mount-adhesive-dash-pad?variant=39675448983634 Thanks - Tim
Hey! 👋🏻 Our dash plate is not meant to be re-used. It's easy to remove by using some heat though! Our suction cup would be better suited to more frequent installs and removals. Although we would recommend doing it as little as possible! Cheers - Tim
Hey Paul, We do not recommend using this outdoors, as we have only tested this mount indoors. However, I can ask the question, where were you looking to mount this? Cheers - Isabelle
Hey there! If the nut is stuck it might have to do with a fault in the product or damage. To help you in the best way possible, it would be ideal to contact our support team via email. Social media messaging has some limits, and email gives us a better platform to share all the info you'll need to get started👌 To do so, please enter the link below and provide us with the following information: support.quadlockcase.com/hc/en-us/articles/360000299895 - Original order number - Full name - Email Address Cheers - Alex
Bought one, adhesive doesn’t hold what so ever. Not sticky at all
Hey Andre! Sorry to hear that your adhesive mount didn't work properly. Have you reached out to our support team about this issue? If not, I'd suggest getting in touch with them to follow this up with you.
support.quadlockcase.com/hc/en-us/articles/360000299895-How-do-I-contact-Quad-Lock-
Cheers - Tommy
It didn't work for me either. I cleaned the area thoroughly with isopropyl alcohol, attached the mount as instructed by Quad Lock, but left it for 36 hours. When I returned, the mount had fallen off the dashboard. The issue appears to be with the poor-quality adhesive provided with the mount. In the end, I opted for Gorilla Super Glue, which seems to be holding up well for now.
The adhesive seems to be coming off when I put my phone on it. What should I do? I'm scared that my phone might drop while I'm driving.
Hello Susana 👋🏻 Did you make sure the surface you attached the dash plate to had not much texture, and was flat?
If it starts to come off, I'd recommend to not use it while driving, to avoid any issue! You can contact either start using the suction cup directly on your windshield, or grab a new dash plate from our website 👇
www.quadlockcase.net/collections/accessories/products/replacement-car-mount-adhesive-dash-pad?variant=39675448983634
Thanks - Tim
I bought this and it comes with extra adhesive. Is it then easy to get off in case i change cars? Any tips on doing so?
Hey! 👋🏻 Our dash plate is not meant to be re-used. It's easy to remove by using some heat though!
Our suction cup would be better suited to more frequent installs and removals. Although we would recommend doing it as little as possible!
Cheers - Tim
Can i use it outdoor?
Hey Paul, We do not recommend using this outdoors, as we have only tested this mount indoors. However, I can ask the question, where were you looking to mount this?
Cheers - Isabelle
Can it be changed to horizontal viewing vs portrait?
Hey There! Yes, you sure can ✨ All of our mounts allow for both horizontal and portrait positioning 💙
Cheers - Isabelle
How does it turn the nut doesn’t budge.
Which way are you trying to turn the nut? As it is not what you think, gotta turn it counter clockwise to tighten!
Cheers - Aaron
@@Quad_Lock I'm having the same issue it won't budge.. im trying to loosen clockwise is this correct? It is so tight it won't budge!
Hey there!
If the nut is stuck it might have to do with a fault in the product or damage.
To help you in the best way possible, it would be ideal to contact our support team via email. Social media messaging has some limits, and email gives us a better platform to share all the info you'll need to get started👌
To do so, please enter the link below and provide us with the following information:
support.quadlockcase.com/hc/en-us/articles/360000299895
- Original order number
- Full name
- Email Address
Cheers - Alex
It’s a shame, doesn’t support apple car play!
Hi There! Our Mounts and Chargers don't transfer data, but we do have our Wireless CarPlay adaptor which does 👌
Cheers - Isabelle