I can't stand any apple product... except iPhone. Man I love the simplism of my iphones. They just work so much better than android (trust me I tried to kick my only apple product)
@@CM-xr9oq The entire concept between iOS and Android is completely different. Because Android is open source, it is way easier to access/recover data than on iOS, where a professional is needed. So it wouldn't make a lot of sense to waste time and money if the average person can do this.
I live in the uk and when I dropped my iPhone in the sea I took it to my local apple store and I asked about data recovery they were quite helpful and told me that they did not do it but in some cases it was possible and they told me to look on the internet to find someone who was credible it then I found this RUclips channel and I watched the videos and I was lucky enough to be able to fix my iPhone and to give you an idea how long ago it was JESS was working from home and I had an iPhone 3G thanks I love your channel please keep up the good work
Hope their manager didn't find out they said that lol. But I've noticed Apple fans here are much friendlier and less egotistical than in America and don't try to make you out as an idiot who messed up and actually want to help you.
I am only an Apple fan because there stuff is nothing extravagant but it works and the usability is ok I have used android and other things but iOS is more reliable
As for punctuation get over it at least I took the time to post my experience unlike the other thousands of people that watched this video and have there own experience but can’t be bothered to post comments because of people like you who have nothing better to do with life than to put others down because they have there own short comings
Yes. However, they only represent actual trouble if one can prove certain things; a pattern of corporate behavior among them. All Apple has to do is point to internal policy that says "You have to tell people under these circumstances..." and viola! Through the magic of a concept called "plausible deniability", Apple is off the hook. All it has to claim is that the employees making those claims are acting on their own and do not represent Apple. Proving a pattern of behavior by upper management to force or influence employees to lie takes years - a ton of money. Not to mention someone to drive such an effort and then try and prosecute it to the point that Apple changes. Not impossible, but a pretty tall order. The fastest way to that change would be a change in what are called "Right to repair" laws, which favor Apple (and a number of other large manufacturers) quite heavily.
According to data security specialists, Apple phones have data security score 6, Macs at 5, and pixel phone at 2. However the scoring system starts at 1 for the best practices.
I saw the WONDERFUL piece on you and the huge size of your heart and just HAD to find you! I lost the first year of my grand daughter's life because they told me that my iPhone 5S was ruined and happily watched while I left it there in tears for 'recycling' and purchased an phone 6s+. WISH, WISH, WISH that you were here in Australia or that I could learn what you've taught other Mum's. Your a walking Angel, you're an amazing lady, you're a champ for standing up to these corporate BULLIES!!! Sending you a BIG HUG and a HUGE THANK YOU 💖😘
As a retired IT Pro and someone that was charged with data backup and recovery, I have never understood Apple's POV and never will. Thanks for publishing your valuable work. I have limited experience with mobile device repair however many hours of reloading or updating WIFI handhelds for warehouses etc. Yes phones as well. Thanks Jessa
i used to work on a repair store with an incomplete set of tools and because of that i could not fix most liquid damage phones and still i would say "i can't fix it, but it doesn't mean is not fixable" i pointed those customers to a store with the tools for that. too me is better to have a customer happy
just so you know, the "experts" you talk to at apple are also low paid school leavers who are just reading a recommended response from a manual, they don't actually know anything
For just a hundred dollars and 3 weeks of training, you too can be an apple genius. Barely above minimum wage they will hire you straight out of highschool. No experience required, just a positive work ethic, as a matter of fact, the less you know the better. People who actually know what they are talking about and are honest about it don't last long at apple.
Both formats of your videos - mostly commentary AND actual repair - are interesting and informative. I've learned a lot from you about Apple's policies. Also, I find the data-recovery and repair videos grab my attention and hold it until the problem is solved, like a mystery story. The fact that you and the people working for you are women is heartwarming to this old women. Love to see it! Good luck!
I watch a RUclips called stranger parts. When he goes parts hunting to make his own iPhone you can see kids on a side road taking apart iPhones as he walked by them. Another video he upgraded his storage capacity by changing it’s a memory.he bought carrier locked motherboards to practice on, then even more with common damage that has nothing to do with memory that I’ve seen you recover data from. As I am going back and watching your old videos as I am new to your channel..
liability of stolen data sure could be a large factor in their decision of telling people that they cant get their data back, but i tend to think that is simply money, not just lose of money from a liability, but loss of money from a once broken phone/wont turn on phone, to a phone that will now turn on... it goes against their business model of having people replace their phones every year for a new 1000 dollar phone. Some customers would automatically buy a new phone once they got their data back from a place such as ipad rehab, but there would be a whole lot of other people that would take that phone home, immediately backup their data, and then just continue to use that phone until it dies, and who knows, depending at the extent of the initial damage and the repair that was done, the phone may live another year or 3 years, thats 1000 - 3000 dollars lost per year per customer that decided to continue using their old phone vs buying a new one.
I am not sure if legal liability is really the issue. The person in possession of the apple device shows the Apple Employee at the "Genius Bar" their ID.....Apple has the owner info (that's why they make you register the device, so that you can use the Apple Store, etc) and can verify person is registered owner...
I used to buy Apple devices (had an iphone, ipod touch and 3 ipads in my time) but I'll never buy another Apple device again and that's a fact. I find their attitude quite despicable and very anti-consumer.
If you're shocked by this never look into the discussions that happen leading up to automobile recalls. It's basically "people could die!" "Okay, but how many people are we talking about here?"
Human being have an almost infinite capacity to rationalize and justify lying. The only protections we seem to have are: 1) Stop buying the products of such a company. 2) Force better behavior through legal action. 3) Educate the consumer!
Recovering a phone where you know the password or there is no password is one thing, but if the password is lost, it gets harder to recover the data. I like Apple mobile devices but also glad people like you are around to help the people who knows their password but has a dead phone 👍
@@39zack no i think what he's referring to is actually a poor implementation of a key extension store on the phone that is set behind the user entered passcode, its supposed to prevent people from removing the storage and brute forcing the key on a more powerfull machine since that machine would then also have to guess the key extension. in the early days that was poorly implemented and the key could be extracted. last time i checked android still had that issue but as long as your key is secure enough on its own you should be fine(and that was quite a while ago)
I like seeing the full vids on repairs, and I think it's really important for the community to see the full extent of the repairs you do. But these shorter vids are also great for the Right To Repair campaign. So a balance between longer and shorter vids would be great :)
any device that’s manufactured and has a hardware fault can be fixed, exception being total destruction, as for data i would assume as long as the memory isn’t damaged it can be recovered
Aren't there components that will make the phone refuse to work when certain parts are replaced? I think there was a video testing which parts on some IPhone iteration can be replaced and which one will prevent the boot. And if you encrypt the memory with a key generated from data stored on several chips, you can make memory essentially unreadable. The bits won't make sense. Of course all of that only prevents repairs that require the replacement of chips. If it's just broken caps and traces stuff like that won't do anything.
I'm so happy to see more people like you decide "I can do this" and opening more doors for people to learn trades and skills that don't require college. Open competition is a great thing in all fields and you are pulling the blinds and exposing MANY industries who relied on people thinking there is some special magic behind what they do. This is how innovation starts.
I think you've hit the nail on the head! How can Apple go back and admit that pretty much everything is hackable? I have a friend in the hard drive data recovery business and it's incredible what can be retrieved even from heavily damaged drives. Same thing applies to memory chips. Deep pockets are required of course but none the less it can be done...
Security through obscurity is never a good idea. If crApple is selling a false sense of security, then the consumer that falls for that spiel deserves what they get.
Love the short summary style format. Concise and informative. Definitely an audience for this style of videos. That said, your full length videos are invaluable.
People keep commenting that the phone will still be protected by the pass code. A 4 digit pin takes a couple of milliseconds to brute force crack. A 6 digit pin might take a quarter second or so...
This is not possible (except on some versions of iOS where there are vulnerabilities) due to the delay or you can set it to wipe the phone after a certain number of attempts.
Well, that dead phone doesn't have to turn on and work again for data recovery. Remember, you can take the storage chip(s) off the dead one and put it/them onto a known-good donor phone of the same model.
yes please, for someone like me wanting to watch you but have no interest in fixing iphones, these videos are more important, and your audience will grow
I’m glad you guys are doing stuff like this, it’s total BS that these companies are like this. Especially after the whole right to repair was acknowledged and given to all purchasers of products
It depends on the water, pure clean toilet you can probably just dry it out and it'll work well enough to get data off. "Dirty" toilet water, sea/salt water, etc, the impurities will work at things faster - my general advice in that case would be take it apart and wash the circuit boards (minus the lcd/touchscreen, camera, speakers) with preferably 100% isopropyl alcohol (90% will do) followed by rinsing liberally with distilled water (no impurities). Leave a circuit board long enough doused with impurities the connections will corrode and other bad things can happen. I'd also suggest drying it taken apart, in the sun or under a heat lamp, hair dryer at a safe distance, quartz electric heater (fan blowing across it), etc - the faster you dry it the better to stop corrosion.
When I worked in Silicon Valley 30 plus years ago. I used to build test equipment for assembly lines. Better known as bed of nails testers, which we would hook up to a Data Acquisition unit, and Digitizing Oscilloscope to do diagnostic repairs on motherboards and power supplies. The company I worked for built a power supply tester that would diagnose the problem in less then 45 seconds. It would not tell you the exact component, it would show what circuit was bad. Then the tech would troubleshoot that circuit with an Oscilloscope. The tech would identify the bad component mark it, and then it would go to a soldering station to have the part replaced. Back 30 years ago the factory would charge $175 for less then 5 minutes worth of work. I'm sure if you give your phone back to the vendor there going to fix it at one of these repair facilities and sell it as a refurb, even if your phone got baptized by the porcelain gods!
Thank God for people like you Jenna. ignorance is the number one problem in America but thanks to you we can all feel a little less ignorant tonight because of your great videos keep up the great work Dan California
Short videos have a lot of attraction as it's easier to fit in the viewing, while the longer ones require more time to be available. I'm not sure what the sweet spot is though. Great work, I love your pragmatism.
I despise Apple for this. I have had customers literally break down in tears of relief when I told them that their recovery was a success after Apple had told them that they were out of luck. I love my job, I love being able to help people, and there are things on phones that are irreplaceable. One lady thought she had lost all the photos of her dead husband and I got them back. That feeling is priceless. Apple sucks, and I hate them but they make me a lot of money. There is NO REASON for the shit they pull.
I was working in Saudi Arabia from 1998 to 2013. My company, like so many others, used Blackberries for the security features. Two of the Middle East countries told RIM to either provide them with a back door for "security" or stop marketing Blackberries there. RIM caved.
As an IT admin I respect and have been fascinated with your + Rossman capabilities with electronics repair over last few years. Crazy small stuff - figuring out as go without OEM guides - skills + patience at its finest. You know, I know, Rossman knows, 100Ks+ peeps know - Apple is corrupt to the core. The constant struggle I see in various "rant" videos, which you both are of course valid on, is that you are operating with customer best interest at heart. Have integrity. Apple only has profit in mind - period. It parallels to the corporate framework of medical where the doctors' view is that one is merely patient - a # - a case history - not a human being. Sometimes you find special exceptions. A recommendation for a separate child company which aligns appropriately. Perhaps a conflict of interest...An iStep counseling program to help people break free of their dependence on apple products - apple consumers are not criminals to be misguided into an upgrade - they're sick - they need our help. With compassionate understanding we all could help them stop this self destructive behavior of ingesting apple products - offer complete rehabilitation services to where no relapse is possible. If enough people successfully recover - the drug czar may change their ways - better fruit, less side effects. Ok ;) - half joking - TTFN you tube . com / watch?v=BIsH686xWl0
For 15 years I did on site service and network support for a handful of local business. Basically, I was the on call IT guy for some offices too small to justify having somebody on staff. My clients included a couple law firms, several clinics, and a brokerage. I would not touch anything that didn't have a current backup without a signed waiver. Any storage device I removed was either turned over to a responsible party at that business, or physically destroyed in their presence, The stakes were high enough I had to C my A.
Absolutely make sense Jessa, this is a possibility. But I think this problem is simplier. 1. When you lost data, on your new phone will do backups, and will use broken apple cloud service. And boom, you attached to the precious 'eco system'. 2. You have to buy a new phone, and Apple earns enormous amount of money from this.
Personally prefer the shorter videos. Having 1 or 2 videos on each type of problem would be a good idea. Like having a video or 2 about the battery not charging, or toilet phone (wet phone), and other topics. But I don’t see a benefit to having 30 videos of you fixing the power regulator chip that is an hour long.
Respect to you and also because of you I came out of the dark ages as far as repair...and now I know women are the better repair people imo with small electronics.
1:17. “if apple said “ ... but they DO say that. it’s Apple policy that they don’t do data recovery, but if a customer needs it then they are referred to third parties
A thought occurs to me as you talk about this... for many, many years, RIM’s BlackBerry was the standard for business phones because of it’s security and it was no secret that Apple wanted to replace the Blackberry in boardrooms around the world (which has happened, and not just because Apple made a great product, but because RIM screwed up big time by not taking the threat seriously). Also, Apple’s business model is predicated on selling new product versus fixing old product. As far as I’m concerned, it’s all about the almighty dollar - they didn’t become the world’s first trillion dollar company by recovering data. That said, their attitude towards you and other data recovery shops just really sucks. This comment probably doesn’t really add to the discussion - just random thoughts running through my head... 😉
Agree, Apple selling the idea your data is “secure” on a broken phone. Also agree that if you resell or trade a used or broken phone your data still could be recovered, so you had better smash it first.
Devil's advocate here: You might want to quit talking about this. Apple could easily add a water sensor and a software routine that DOES wipe the data as soon as the iphone takes a bath.
I also truly find it funny, on how so many repair shops continuously bash Apple for their repair practices or lack there of when Apple has made the repair industries millions of dollars, hell there is a lot of shops that solely operate based on Apple repairs alone. I get wanting to progress, have easier access to OEM screens and having them be more repair friendly, but I also get why they don't and they do look at keep user data and their eco system secured. Look at the difference between Samsung and Apple, many many leaked internal tools documents, passwords, etc from Samsung blows my mind. Eng kernels, combination firmware, list goes on.
Well my Galaxy S5 Active got dunked really well last summer and shut off. I took the battery out, tossed it in a sealed container with rice and put it on the window sill in the sun for a couple days. I put it all back together and it fired right up. I’m still using it.
Well, no wonder. Back then, you could take out the battery, which means no electric currents whatsoever on the circuit boards and chips, so theres no additional factor for corrosion. Also, rice simply sucks up the humidity, so its a neat lifehack. Thankfully I've never had to use it, since I usually have my phone tucked away safely and do my business on the toilet in like 5 min max. I also avoid pools and big puddles like dog poop.
🤔🤔Apple does not restore data because they are supposed to be secure devices. Restoring data is bad press because then anyone could do that job. in fact anyone can do it.😂 greetings jessa😘
The reason is simplicity. I'm 58 years old and I've been in IT for close to 40 years. The average real computer knowledge of someone behind the counter in an Apple store is pretty close to nill. Look at how you run your business look at the equipment you own and the skills you need to actually do an iPhone data repair. They won't hire people like that nor will they purchase the equipment to do them.
While I have little doubt that you are correct, that fact that they'd rather simply sell you another unit just means that they have everything to lose by people getting their old devices fixed and or retrieving the owners' data.
Don't go to a 3rd party store and talk to a real person who repairs the phone but trust someone you don't know and not accountable for your phone sounds like a great deal.
If you believe that your encryption is unbreakable or that your device cannot be penetrated I've got some beachfront property in North Dakota I think you might be interested in. Tell some old Army Security Agency veteran how secure you data is and note the slight smile when they nod and say "I'm sure it is".
I always wondered why some hospitals used iPhones for staff communication phones and medication scanners. I guess it is great for following HIPPA laws.
I image the main reason is because they know they can get a new sale and probably push for that. They did with me when mine got wet, they offered a replacement at discount price.
It’s out sourced typically in large metroplexes in huge refurbishing warehouses. My wife when she first came to this country worked at one and fixed phones that just had a battery issue small stupid shit. If the phone looked new and good enough it was repackaged as new.
I get a new iPhone, logs in on it, and.. **bam** Everything I had on my previous iPhone magically appears on this new one. **EVERYTHING** ... Wow... Amazing. But... then... "What happenson your iPhone stays on your iPhone" suddenly sounds like a big effing lie.
It's cheaper to sell a new phone as there is less real labor and work involved. Appreciate your service and videos, but It's simple business at the end of the day.
I replaced two batteries (2 separate iPhones) and I REFUSE to buy another iPhone. 6s currently being used. Apple doesn’t want others to fix their phones and to leave it to the “professionals”. Other phones make it so much easier to maintain your phone. I can’t wait to get a replacement...
If Appel knows that data-recovery is possible, but instead tells it's customers, "that's not possible please buy another", is committing Bait and Switch.
That certainly makes sense to me. If anyone with an official association to Apple ever makes a statement to the contrary, then there goes the whole image. If any company is under microscopic scrutiny, it is Apple Inc., and they know it.
yeah, its not about iApple selling new phones, but about preserving their iMyth of iUnbreakable-data-security. Unless all the data inside those memory chips is encrypted, those chips at the least, can be removed and placed in circuit that will extract the data.
Damn. I never thought about the places that get the damaged trade ins and insurance returns. I'm glad all of my pictures are on a removable sd card. Great video Jessa!! Keep fighting the good fight!
I agree with Fritz down there. I've never bought an apple computer, phone, or watch, and unless they do a 180 and stay that way for a while, I have no motivation to ever buy one from them (besides that they don't even put card slots in their tablet computers or phones, or physical keyboards on their phones, anyway)!
I have a Nokia 2630 that serves what I need. Over the years it has dropped in the fish pond twice/ I had to replace the screen once, when a half brick end was dropws on the phone. Yes, it's old, it's slow, but it works, and its built like a tank. [ btw.. the screen replacement wasdone by myself, a number of years ago] Oh.. and it recently had to finally had to have a new battery as the old one was no longer really holding its charge anymore.
Go on Amazon. Lookup Network Attached Storage (NAS). Figure out your budget, and buy a decent one and a NAS hard drive, or two. Backup your everything to it, and remember to backup your server.
Your theory sounds plausible. But still the thought that comes to mind is: "yeah but repair is not breaking into something. In this case it's getting it working a again to a point where you can boot it and recover the data. In the case of password protection you can get it tot the point where you can enter the passcode and then access the data. The premise of the phone being secure still stays intact. Again you're not breaking into it, you're restoring functionality to a point where you can access the data. Maybe even restore the entire thing depending on the extent of damage" In my opinion Apple has no valid reason to lie to people like this. It's ok if they don't want to offer the service but don't go around telling people it's impossible. As you and many others have shown it simply is possible. Maybe not always but the possibility of recovery is there. I really hope Apple will realize this. They won't be going against their ad. Because what's the difference between accessing your data when the phone works and restoring the phone to that point before something happened to it? And yeah, there is still the valid point of backing up your data, even automated ones. But there are cases where you simply mess up, sh.t happens. Those are the moment where you will have to pay for the mistake or live with it. But at least have the option to make the choice.
It isn’t just Apple. I bought a Dell XPS and their multi year onsite repair plan. They misdiagnosed software problem as hardware, sent someone out to repair it who damaged the laptop, and then they had the gall to refuse to replace the laptop. Excuse given oh you bought your laptop retail. Yes but you sold me the multi year onsite repair plan which was supposedly Dell online sale only. I tried to get my laptop replaced but Major’s Office in BOston did nothing to help. So it is not just Apple
Use full disk encryption, along with independent folder encryption. Data is now safely inaccessible to most (excluding government agencies), However given enough time and processing power no data is safe unless physical medium in which the data is stored on is destroyed.
The reason why they do it is simple: it's a business decision. They have to have a human work on fixing a phone, train them and stock the components. The cost to do that is more than the money they'll recoup from a dead iPhone plus the cost of a new phone. In other words, the profits are higher to just give them a new phone.
On a practical side of the question: what is the advised way of disposing iPhone or any personal electronics that may hold a huge trove of personal data and which by the way of WC is not verifiably eraseable. Don’t deal at - Microwave first?
Everything you do and say on this channel is exactly why I'll never own an Apple product.
Does Samsung offer data recovery? Does LG? Motorola?
@@CM-xr9oq Their idea of tech support isn't "screw you buy a new phone"
I can't stand any apple product... except iPhone. Man I love the simplism of my iphones. They just work so much better than android (trust me I tried to kick my only apple product)
@W J you do know Apple lies to customers, right? They will tell you 3rd party cant fix your phone and to buy a new one. Tard
@@CM-xr9oq The entire concept between iOS and Android is completely different. Because Android is open source, it is way easier to access/recover data than on iOS, where a professional is needed. So it wouldn't make a lot of sense to waste time and money if the average person can do this.
I live in the uk and when I dropped my iPhone in the sea I took it to my local apple store and I asked about data recovery they were quite helpful and told me that they did not do it but in some cases it was possible and they told me to look on the internet to find someone who was credible it then I found this RUclips channel and I watched the videos and I was lucky enough to be able to fix my iPhone and to give you an idea how long ago it was JESS was working from home and I had an iPhone 3G thanks I love your channel please keep up the good work
Hope their manager didn't find out they said that lol. But I've noticed Apple fans here are much friendlier and less egotistical than in America and don't try to make you out as an idiot who messed up and actually want to help you.
@CowsRus You made me chuckle.
I am only an Apple fan because there stuff is nothing extravagant but it works and the usability is ok I have used android and other things but iOS is more reliable
As for punctuation get over it at least I took the time to post my experience unlike the other thousands of people that watched this video and have there own experience but can’t be bothered to post comments because of people like you who have nothing better to do with life than to put others down because they have there own short comings
@@alexclaxton997 And you used the wrong "there" ... it should have been "their" ... LOL
Doesn't he US have laws against making false representations in the course of trade?
The law doesn't apply to a corporate bully like Apple
Yes.
Apple is more country than a company. They have so much money they can bully the entire market if they want to. 🙁
if you have enough money you can buy anything you want including power
Yes.
However, they only represent actual trouble if one can prove certain things; a pattern of corporate behavior among them.
All Apple has to do is point to internal policy that says "You have to tell people under these circumstances..." and viola! Through the magic of a concept called "plausible deniability", Apple is off the hook.
All it has to claim is that the employees making those claims are acting on their own and do not represent Apple.
Proving a pattern of behavior by upper management to force or influence employees to lie takes years - a ton of money.
Not to mention someone to drive such an effort and then try and prosecute it to the point that Apple changes.
Not impossible, but a pretty tall order.
The fastest way to that change would be a change in what are called "Right to repair" laws, which favor Apple (and a number of other large manufacturers) quite heavily.
According to data security specialists, Apple phones have data security score 6, Macs at 5, and pixel phone at 2. However the scoring system starts at 1 for the best practices.
I saw the WONDERFUL piece on you and the huge size of your heart and just HAD to find you! I lost the first year of my grand daughter's life because they told me that my iPhone 5S was ruined and happily watched while I left it there in tears for 'recycling' and purchased an phone 6s+.
WISH, WISH, WISH that you were here in Australia or that I could learn what you've taught other Mum's.
Your a walking Angel, you're an amazing lady, you're a champ for standing up to these corporate BULLIES!!!
Sending you a BIG HUG and a HUGE THANK YOU 💖😘
As a retired IT Pro and someone that was charged with data backup and recovery, I have never understood Apple's POV and never will. Thanks for publishing your valuable work. I have limited experience with mobile device repair however many hours of reloading or updating WIFI handhelds for warehouses etc. Yes phones as well. Thanks Jessa
Remember back in the day when you just needed to copy over your contact info on to the sim card when you were getting a new phone.
i used to work on a repair store with an incomplete set of tools and because of that i could not fix most liquid damage phones and still i would say "i can't fix it, but it doesn't mean is not fixable" i pointed those customers to a store with the tools for that. too me is better to have a customer happy
true story
Historically, Apple made some good products at one point. Now, they deserve to be consigned to the dustbin of History.
just so you know, the "experts" you talk to at apple are also low paid school leavers who are just reading a recommended response from a manual, they don't actually know anything
For just a hundred dollars and 3 weeks of training, you too can be an apple genius.
Barely above minimum wage they will hire you straight out of highschool.
No experience required, just a positive work ethic, as a matter of fact, the less you know the better.
People who actually know what they are talking about and are honest about it don't last long at apple.
Both formats of your videos - mostly commentary AND actual repair - are interesting and informative. I've learned a lot from you about Apple's policies. Also, I find the data-recovery and repair videos grab my attention and hold it until the problem is solved, like a mystery story. The fact that you and the people working for you are women is heartwarming to this old women. Love to see it! Good luck!
I like the theory but I really think its Apple enforcing obsolescence by attempting to retain the rights of ownership after the sale of the product.
I watch a RUclips called stranger parts. When he goes parts hunting to make his own iPhone you can see kids on a side road taking apart iPhones as he walked by them.
Another video he upgraded his storage capacity by changing it’s a memory.he bought carrier locked motherboards to practice on, then even more with common damage that has nothing to do with memory that I’ve seen you recover data from. As I am going back and watching your old videos as I am new to your channel..
Watching from my OnePlus5. Still going strong after 2 years and not even a sign it's slowing down at all. -From a long time iPhone user.
liability of stolen data sure could be a large factor in their decision of telling people that they cant get their data back, but i tend to think that is simply money, not just lose of money from a liability, but loss of money from a once broken phone/wont turn on phone, to a phone that will now turn on... it goes against their business model of having people replace their phones every year for a new 1000 dollar phone.
Some customers would automatically buy a new phone once they got their data back from a place such as ipad rehab, but there would be a whole lot of other people that would take that phone home, immediately backup their data, and then just continue to use that phone until it dies, and who knows, depending at the extent of the initial damage and the repair that was done, the phone may live another year or 3 years, thats 1000 - 3000 dollars lost per year per customer that decided to continue using their old phone vs buying a new one.
I am not sure if legal liability is really the issue. The person in possession of the apple device shows the Apple Employee at the "Genius Bar" their ID.....Apple has the owner info (that's why they make you register the device, so that you can use the Apple Store, etc) and can verify person is registered owner...
Apple will never say that someone else can do something that they choose not to do.
I used to buy Apple devices (had an iphone, ipod touch and 3 ipads in my time) but I'll never buy another Apple device again and that's a fact. I find their attitude quite despicable and very anti-consumer.
How the hell is lying an okay business decision?
You've never worked in sales I take it :D
Unfortunately the whole sales industry is psychological manipulation of some kind. I hate it but it is what it is.
If it makes a lot of money and you don't care about your customers then it is a very good one.
If you're shocked by this never look into the discussions that happen leading up to automobile recalls. It's basically "people could die!" "Okay, but how many people are we talking about here?"
Human being have an almost infinite capacity to rationalize and justify lying. The only protections we seem to have are: 1) Stop buying the products of such a company. 2) Force better behavior through legal action. 3) Educate the consumer!
You're spot on! Apple has got to stick to the narrative of "Nope, sorry, you can not recover your data/pictures or whatever."
Recovering a phone where you know the password or there is no password is one thing, but if the password is lost, it gets harder to recover the data.
I like Apple mobile devices but also glad people like you are around to help the people who knows their password but has a dead phone 👍
Yes, but if you don't have a password it is way easier to crack.
Kees Hessels the ios encryption is not that easy to hack on the latest version is it?
@@39zack tbh, i would not know, what i do know that for a long time it was less secure then they told everyone...
Kees Hessels true, back in the days both ios and Android was not encrypted at all.
@@39zack no i think what he's referring to is actually a poor implementation of a key extension store on the phone that is set behind the user entered passcode, its supposed to prevent people from removing the storage and brute forcing the key on a more powerfull machine since that machine would then also have to guess the key extension. in the early days that was poorly implemented and the key could be extracted. last time i checked android still had that issue but as long as your key is secure enough on its own you should be fine(and that was quite a while ago)
You're a VERY smart lady! I think you're on to something with your theory!
I like seeing the full vids on repairs, and I think it's really important for the community to see the full extent of the repairs you do. But these shorter vids are also great for the Right To Repair campaign. So a balance between longer and shorter vids would be great :)
any device that’s manufactured and has a hardware fault can be fixed, exception being total destruction, as for data i would assume as long as the memory isn’t damaged it can be recovered
Aren't there components that will make the phone refuse to work when certain parts are replaced? I think there was a video testing which parts on some IPhone iteration can be replaced and which one will prevent the boot.
And if you encrypt the memory with a key generated from data stored on several chips, you can make memory essentially unreadable. The bits won't make sense.
Of course all of that only prevents repairs that require the replacement of chips. If it's just broken caps and traces stuff like that won't do anything.
I'm so happy to see more people like you decide "I can do this" and opening more doors for people to learn trades and skills that don't require college. Open competition is a great thing in all fields and you are pulling the blinds and exposing MANY industries who relied on people thinking there is some special magic behind what they do. This is how innovation starts.
I think you've hit the nail on the head! How can Apple go back and admit that pretty much everything is hackable? I have a friend in the hard drive data recovery business and it's incredible what can be retrieved even from heavily damaged drives. Same thing applies to memory chips. Deep pockets are required of course but none the less it can be done...
Security through obscurity is never a good idea. If crApple is selling a false sense of security, then the consumer that falls for that spiel deserves what they get.
Love the short summary style format. Concise and informative. Definitely an audience for this style of videos. That said, your full length videos are invaluable.
the video is GREAT but hey, don't dump recovery sessions
People keep commenting that the phone will still be protected by the pass code.
A 4 digit pin takes a couple of milliseconds to brute force crack. A 6 digit pin might take a quarter second or so...
This is not possible (except on some versions of iOS where there are vulnerabilities) due to the delay or you can set it to wipe the phone after a certain number of attempts.
Do both, keep the repair/recovery videos as the main stay and punctuate it with videos about your opinions on relevant issues whenever they pop up.
Well, that dead phone doesn't have to turn on and work again for data recovery. Remember, you can take the storage chip(s) off the dead one and put it/them onto a known-good donor phone of the same model.
No you can’t. It must turn on.
Hello from Australia, keep fighting them, hopefully you will get changes, happy easter everyone....
yes please, for someone like me wanting to watch you but have no interest in fixing iphones, these videos are more important, and your audience will grow
Greed, greed and even tons more of greed.
Pretty soon they'll make it truly impossible for real.
Jess and Louis need to team up and do some tag team Apple videos. Both of you two are awesome individually, as a pair oh man!
Anthony Goodley the new hardware is becoming harder to get parts. Apple is doing their utmost to eventually drive them out of business.
We already know the gov can get into these phones
tmastersat Because the FBI says they did (to avoid losing a lawsuit.)? Don't count on it.
I’m glad you guys are doing stuff like this, it’s total BS that these companies are like this. Especially after the whole right to repair was acknowledged and given to all purchasers of products
Keep fighting the GOOD fight, you CAN NOT loose. As long as more and more people see this kind of things, the fight will go on.... until YOU win.
I don't sell anything that can store data. Laptops I remove hdd and phones I just destroy
It depends on the water, pure clean toilet you can probably just dry it out and it'll work well enough to get data off. "Dirty" toilet water, sea/salt water, etc, the impurities will work at things faster - my general advice in that case would be take it apart and wash the circuit boards (minus the lcd/touchscreen, camera, speakers) with preferably 100% isopropyl alcohol (90% will do) followed by rinsing liberally with distilled water (no impurities).
Leave a circuit board long enough doused with impurities the connections will corrode and other bad things can happen. I'd also suggest drying it taken apart, in the sun or under a heat lamp, hair dryer at a safe distance, quartz electric heater (fan blowing across it), etc - the faster you dry it the better to stop corrosion.
I'm glad you have 89,000 views on this video. I hope you get a lot more. The entire world should see this.
When I worked in Silicon Valley 30 plus years ago. I used to build test equipment for assembly lines. Better known as bed of nails testers, which we would hook up to a Data Acquisition unit, and Digitizing Oscilloscope to do diagnostic repairs on motherboards and power supplies. The company I worked for built a power supply tester that would diagnose the problem in less then 45 seconds. It would not tell you the exact component, it would show what circuit was bad. Then the tech would troubleshoot that circuit with an Oscilloscope. The tech would identify the bad component mark it, and then it would go to a soldering station to have the part replaced. Back 30 years ago the factory would charge $175 for less then 5 minutes worth of work. I'm sure if you give your phone back to the vendor there going to fix it at one of these repair facilities and sell it as a refurb, even if your phone got baptized by the porcelain gods!
Best line "Never saw it coming that stay at home are recovering data from toilet iphones" lol it should be a slogan.
Haha, yeah, it should, huh?
What kind of criminal would use a trackable phone which battery isn't removable?
Thank God for people like you Jenna. ignorance is the number one problem in America but thanks to you we can all feel a little less ignorant tonight because of your great videos keep up the great work Dan California
Just to clarify :-
'a couple of joints' does not fix an iPhone unless they're different to the kind of 'joint' the audience might be thinking of ;)
Short videos have a lot of attraction as it's easier to fit in the viewing, while the longer ones require more time to be available. I'm not sure what the sweet spot is though. Great work, I love your pragmatism.
attention span = ?
I despise Apple for this. I have had customers literally break down in tears of relief when I told them that their recovery was a success after Apple had told them that they were out of luck. I love my job, I love being able to help people, and there are things on phones that are irreplaceable. One lady thought she had lost all the photos of her dead husband and I got them back. That feeling is priceless. Apple sucks, and I hate them but they make me a lot of money. There is NO REASON for the shit they pull.
Everything you do on this channel is worthy of views regardless of the format, I say mix it up and go with it.
I was working in Saudi Arabia from 1998 to 2013. My company, like so many others, used Blackberries for the security features. Two of the Middle East countries told RIM to either provide them with a back door for "security" or stop marketing Blackberries there.
RIM caved.
As an IT admin I respect and have been fascinated with your + Rossman capabilities with electronics repair over last few years. Crazy small stuff - figuring out as go without OEM guides - skills + patience at its finest. You know, I know, Rossman knows, 100Ks+ peeps know - Apple is corrupt to the core. The constant struggle I see in various "rant" videos, which you both are of course valid on, is that you are operating with customer best interest at heart. Have integrity. Apple only has profit in mind - period. It parallels to the corporate framework of medical where the doctors' view is that one is merely patient - a # - a case history - not a human being. Sometimes you find special exceptions.
A recommendation for a separate child company which aligns appropriately. Perhaps a conflict of interest...An iStep counseling program to help people break free of their dependence on apple products - apple consumers are not criminals to be misguided into an upgrade - they're sick - they need our help. With compassionate understanding we all could help them stop this self destructive behavior of ingesting apple products - offer complete rehabilitation services to where no relapse is possible. If enough people successfully recover - the drug czar may change their ways - better fruit, less side effects. Ok ;) - half joking - TTFN
you tube . com / watch?v=BIsH686xWl0
For 15 years I did on site service and network support for a handful of local business. Basically, I was the on call IT guy for some offices too small to justify having somebody on staff. My clients included a couple law firms, several clinics, and a brokerage. I would not touch anything that didn't have a current backup without a signed waiver. Any storage device I removed was either turned over to a responsible party at that business, or physically destroyed in their presence, The stakes were high enough I had to C my A.
Absolutely make sense Jessa, this is a possibility. But I think this problem is simplier. 1. When you lost data, on your new phone will do backups, and will use broken apple cloud service. And boom, you attached to the precious 'eco system'. 2. You have to buy a new phone, and Apple earns enormous amount of money from this.
The problem with your theory is aren't your customers giving you their passcodes? Aren't the phones still uncrackable without them?
Personally prefer the shorter videos. Having 1 or 2 videos on each type of problem would be a good idea. Like having a video or 2 about the battery not charging, or toilet phone (wet phone), and other topics. But I don’t see a benefit to having 30 videos of you fixing the power regulator chip that is an hour long.
Apple is officially coming apart at the seams. Great 👍🏻
Gotta fight for your right..... To repair or recover data from your broken electronics
Respect to you and also because of you I came out of the dark ages as far as repair...and now I know women are the better repair people imo with small electronics.
1:17. “if apple said “ ... but they DO say that. it’s Apple policy that they don’t do data recovery, but if a customer needs it then they are referred to third parties
A thought occurs to me as you talk about this... for many, many years, RIM’s BlackBerry was the standard for business phones because of it’s security and it was no secret that Apple wanted to replace the Blackberry in boardrooms around the world (which has happened, and not just because Apple made a great product, but because RIM screwed up big time by not taking the threat seriously). Also, Apple’s business model is predicated on selling new product versus fixing old product. As far as I’m concerned, it’s all about the almighty dollar - they didn’t become the world’s first trillion dollar company by recovering data. That said, their attitude towards you and other data recovery shops just really sucks.
This comment probably doesn’t really add to the discussion - just random thoughts running through my head... 😉
quote "Apple made a great product," Do you really believe that? :(
Apple made some good products - well in the past. But thats about it. The rest is good marketing and a large number of morons.
I love the short form videos dealing with the phones. Repair videos are interesting, but I prefer the human story side of these issues
Agree, Apple selling the idea your data is “secure” on a broken phone. Also agree that if you resell or trade a used or broken phone your data still could be recovered, so you had better smash it first.
You did a video on the first thing I thought. Makes you think the FBI thing was a publicity stunt.
They say that so that you gave them your broken phone for "recycling" and they could recover all your private stuff for themselves :q
Has anyone else also noticed that they've made a huge push in their ads about "privacy" and "security" and all that bullcrap?
Devil's advocate here: You might want to quit talking about this. Apple could easily add a water sensor and a software routine that DOES wipe the data as soon as the iphone takes a bath.
I'd love to see the responses they get when people find out about that. A little rain in the wrong spot, boom data gone.
I really wish I would have known these things in the past. Thank you for doing these things!!!!
I also truly find it funny, on how so many repair shops continuously bash Apple for their repair practices or lack there of when Apple has made the repair industries millions of dollars, hell there is a lot of shops that solely operate based on Apple repairs alone. I get wanting to progress, have easier access to OEM screens and having them be more repair friendly, but I also get why they don't and they do look at keep user data and their eco system secured. Look at the difference between Samsung and Apple, many many leaked internal tools documents, passwords, etc from Samsung blows my mind. Eng kernels, combination firmware, list goes on.
Well my Galaxy S5 Active got dunked really well last summer and shut off. I took the battery out, tossed it in a sealed container with rice and put it on the window sill in the sun for a couple days.
I put it all back together and it fired right up. I’m still using it.
Well, no wonder. Back then, you could take out the battery, which means no electric currents whatsoever on the circuit boards and chips, so theres no additional factor for corrosion. Also, rice simply sucks up the humidity, so its a neat lifehack. Thankfully I've never had to use it, since I usually have my phone tucked away safely and do my business on the toilet in like 5 min max. I also avoid pools and big puddles like dog poop.
I have to agree with you there Jessa. They just want to create and maintain the distortion field that iPhones are uncrackable.
🤔🤔Apple does not restore data because they are supposed to be secure devices. Restoring data is bad press because then anyone could do that job. in fact anyone can do it.😂 greetings jessa😘
good way of keeping people dumb... of course.. who needs to know how memory works anyway! ..
The reason is simplicity. I'm 58 years old and I've been in IT for close to 40 years. The average real computer knowledge of someone behind the counter in an Apple store is pretty close to nill. Look at how you run your business look at the equipment you own and the skills you need to actually do an iPhone data repair. They won't hire people like that nor will they purchase the equipment to do them.
While I have little doubt that you are correct, that fact that they'd rather simply sell you another unit just means that they have everything to lose by people getting their old devices fixed and or retrieving the owners' data.
Don't go to a 3rd party store and talk to a real person who repairs the phone but trust someone you don't know and not accountable for your phone sounds like a great deal.
18 Apple executives downvoted your video
If you believe that your encryption is unbreakable or that your device cannot be penetrated I've got some beachfront property in North Dakota I think you might be interested in.
Tell some old Army Security Agency veteran how secure you data is and note the slight smile when they nod and say "I'm sure it is".
Thumb up here from an old USAFSS weenie.
@@surlyogre1476 The wizards in silicon valley make the mistake of assuming there is only one way to skin a cat.
I always wondered why some hospitals used iPhones for staff communication phones and medication scanners. I guess it is great for following HIPPA laws.
I image the main reason is because they know they can get a new sale and probably push for that. They did with me when mine got wet, they offered a replacement at discount price.
It’s out sourced typically in large metroplexes in huge refurbishing warehouses. My wife when she first came to this country worked at one and fixed phones that just had a battery issue small stupid shit. If the phone looked new and good enough it was repackaged as new.
Good job there, Mrs. Jones
I get a new iPhone, logs in on it, and.. **bam** Everything I had on my previous iPhone magically appears on this new one. **EVERYTHING** ... Wow... Amazing.
But... then... "What happenson your iPhone stays on your iPhone" suddenly sounds like a big effing lie.
It's cheaper to sell a new phone as there is less real labor and work involved. Appreciate your service and videos, but It's simple business at the end of the day.
Rule of data recovery: Unless the storage medium itself is physically destroyed, there is always a chance to recover the data.
I replaced two batteries (2 separate iPhones) and I REFUSE to buy another iPhone. 6s currently being used. Apple doesn’t want others to fix their phones and to leave it to the “professionals”. Other phones make it so much easier to maintain your phone. I can’t wait to get a replacement...
If Appel knows that data-recovery is possible, but instead tells it's customers, "that's not possible please buy another", is committing Bait and Switch.
That certainly makes sense to me. If anyone with an official association to Apple ever makes a statement to the contrary, then there goes the whole image. If any company is under microscopic scrutiny, it is Apple Inc., and they know it.
yeah, its not about iApple selling new phones, but about preserving their iMyth of iUnbreakable-data-security.
Unless all the data inside those memory chips is encrypted, those chips at the least, can be removed and placed in circuit that will extract the data.
Damn. I never thought about the places that get the damaged trade ins and insurance returns. I'm glad all of my pictures are on a removable sd card. Great video Jessa!! Keep fighting the good fight!
I think you got it.
I agree with Fritz down there. I've never bought an apple computer, phone, or watch, and unless they do a 180 and stay that way for a while, I have no motivation to ever buy one from them (besides that they don't even put card slots in their tablet computers or phones, or physical keyboards on their phones, anyway)!
I have a Nokia 2630 that serves what I need.
Over the years it has dropped in the fish pond twice/
I had to replace the screen once, when a half brick end was dropws on the phone.
Yes, it's old, it's slow, but it works, and its built like a tank.
[ btw.. the screen replacement wasdone by myself, a number of years ago]
Oh.. and it recently had to finally had to have a new battery as the old one was no longer really holding its charge anymore.
Go on Amazon. Lookup Network Attached Storage (NAS). Figure out your budget, and buy a decent one and a NAS hard drive, or two. Backup your everything to it, and remember to backup your server.
I love your explanation of this Apple issue. And really like your humour and video style. Thanks. and keep on keeping on...
Your theory sounds plausible. But still the thought that comes to mind is: "yeah but repair is not breaking into something. In this case it's getting it working a again to a point where you can boot it and recover the data. In the case of password protection you can get it tot the point where you can enter the passcode and then access the data. The premise of the phone being secure still stays intact. Again you're not breaking into it, you're restoring functionality to a point where you can access the data. Maybe even restore the entire thing depending on the extent of damage"
In my opinion Apple has no valid reason to lie to people like this. It's ok if they don't want to offer the service but don't go around telling people it's impossible. As you and many others have shown it simply is possible. Maybe not always but the possibility of recovery is there.
I really hope Apple will realize this. They won't be going against their ad. Because what's the difference between accessing your data when the phone works and restoring the phone to that point before something happened to it?
And yeah, there is still the valid point of backing up your data, even automated ones. But there are cases where you simply mess up, sh.t happens. Those are the moment where you will have to pay for the mistake or live with it. But at least have the option to make the choice.
It isn’t just Apple. I bought a Dell XPS and their multi year onsite repair plan. They misdiagnosed software problem as hardware, sent someone out to repair it who damaged the laptop, and then they had the gall to refuse to replace the laptop. Excuse given oh you bought your laptop retail. Yes but you sold me the multi year onsite repair plan which was supposedly Dell online sale only. I tried to get my laptop replaced but Major’s Office in BOston did nothing to help. So it is not just Apple
I found this video interesting because it discusses the business, but I don't watch any recovery videos and I don't see that changing.
Use full disk encryption, along with independent folder encryption. Data is now safely inaccessible to most (excluding government agencies), However given enough time and processing power no data is safe unless physical medium in which the data is stored on is destroyed.
The reason why they do it is simple: it's a business decision. They have to have a human work on fixing a phone, train them and stock the components. The cost to do that is more than the money they'll recoup from a dead iPhone plus the cost of a new phone. In other words, the profits are higher to just give them a new phone.
On a practical side of the question: what is the advised way of disposing iPhone or any personal electronics that may hold a huge trove of personal data and which by the way of WC is not verifiably eraseable.
Don’t deal at - Microwave first?