Scumbag ASUS: Overvolting CPUs & Screwing the Customer
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- Опубликовано: 13 июн 2024
- Sponsor: Deepcool AK620 Zero Dark on Amazon geni.us/apRI9Q
ASUS' actions relating to the Exploding Ryzen CPU debacle are disgraceful and abrasive to the trust that the brand has earned. ASUS has demonstrated clearly it wishes to not only avoid supporting users, but actively engineers ways to abandon them. ASUS' updates haven't even fixed the problems, yet they posture as if they have while simultaneously suggesting that users 'just run defaults' on their $700 motherboards, as if that makes any sense whatsoever. So, to accommodate ASUS' request, we ran defaults and re-benchmarked the Ryzen 7000 series. It sucks. Big surprise. They also don't support their own BIOSes for the ASUS ROG boards.
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PART ONE - • We Exploded the AMD Ry...
PART TWO FAILURE ANALYSIS: • The Truth About AMD's ...
Intel XMP Warranty Investigation: • Intel CPU Warranty Inv...
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TIMESTAMPS
00:00 - FOR THOSE WHO DARE
01:52 - So Many Problems
04:51 - They Didn't Even Fix It
07:45 - SCUMBAG ASUS
12:20 - Disabling EXPO is Bad
16:00 - Trust ASUS to Screw Customers
22:50 - Intentional Manipulation
27:50 - Eroding Trust
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Host, Writing: Steve Burke
Testing: Patrick Lathan
Video Editing: Vitalii Makhnovets
Video Editing: Mike Gaglione 
Игры
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PART ONE - ruclips.net/video/kiTngvvD5dI/видео.html
PART TWO FAILURE ANALYSIS: ruclips.net/video/fFNi3YNJXbY/видео.html
Or grab our new Project & Soldering Mat! store.gamersnexus.net/products/gn-project-soldering-mat
Intel XMP Warranty Investigation: ruclips.net/video/I2gQ_bOnDx8/видео.html
The limited edition shirt looks mint AF.
Its Afffecting AMD Download Page and Thats Due to Windows Denying Proper Registration
as far as the ASUS Thing = Its Directly Afffecting ALL of asus`s motherboards Through the anti virus patch bs , remove that patch and watch
Asus has done bs for years to make there mobo seem like it makes ur pc run faster at stock than the competition even tho they have the exact same stuff on a mobo as say msi or gigabyte
Hey Steve, if you don't want the manufacturers interfering with buying users' malfunctioning products, you should probably make use of back channels whenever possible, rather than contacting them in the middle of a thread as you did around 17:15. I wouldn't be surprised if they're now monitoring popular sites for your site/user name, so you really need to keep your contacting on the down-low.
They overvolt to sell higher clocked ram, basically.
"ASUS is spearheading the best marketing campaign Intel has had in years." has me dying
Budlight really is holding their beer
"Remember, it's for those who dare" lmao.
And unfortunately it also is a bit bad for the market
700$ for a piece of shit, pinnacle of corporate greed ladies and gentleman. Don't. Buy. Asus.
Hi, 2028 here, this is really funny, but what the f*** is an ASUS?
"For those who dare" went from a live love laugh marketing tag to an actual threat. Awesome
Asus's version of "Live love laugh" would be "Live Laugh Toaster Bath"
@@katzicael I hope Asus look at this and changes it to "Feelin' lucky, Punk?"
That's now Live, Laugh, Leave (it on the shelf)
😂
I will dare to try a different company for my next board 😂
The part that gets me so mad is the GASLIGHTING through changing the website. Imagine you double check compatibility on the website, accidentally set your CPU on fire and when you reach out they are like "well that CPU is not officially supported". They want you to feel like a dumb ass.
This is COMMON with some vendors. It would appear Dell often backtracks their software release and removes all references thereof. I find this practice unprofessional and incompetent. I've recorded this behavior more than two dozen times on their professional hardware. Asus seems to be struggling on their software for their motherboards and is nothing more than bloatware. Making a warranty void statement with a BIOS update is absolutely absurd, it says "We are incompetent and know nothing about what we are doing go buy from another vendor."
@@dorian1370 is this problem with just amd or Intel cause theirs a sale on a ASUS z790 and I’m about to cop but I don’t want my cpu to get assassinated
Gaslighting is just part and parcel of living in a capitalist society.
ASUS sucks ass I have a 3k laptop and it is barely running, does not post after many hacks. Voltage related and everything is at default. ASUS are doing things like a chinese sweatshop, oh wait they are chinese. It is not a freaking plastic toy, but a 3k computer with high end components from other manufacturers, stupid ASUS
I had a somewhat similar issue with my new MSI mobo (upgraded from a 8700K to a 7800X3D this Christmas). I downloaded the latest BIOS release 2 or 3 days before Christmas to be ready to flash the board. After building the system, I found out that MSI pulled the BIOS I downloaded (which was not a beta BIOS either). I found out because EXPO was broken with that BIOS (and the RAID menu in BIOS was broken, the part where you pick what type of RAID you want the GUI just did nothing). With EXPO you would just get a black screen (no signal) when you tried to use it. Thankfully came across a Reddit post that was talking about this. So I downgraded to the latest version (latest after they pulled the BIOS I had downloaded), and EXPO worked just fine. Boot times (from power button to POST or Windows boot screen) went from ~45 seconds to ~20. Anyways, all of that headache and full day of troubleshooting would have been completely avoided if MSI had just put a little banner on the BIOS download page saying they pulled version "x" because of "y". I checked the BIOS download page right before shutting down my 8700K for the last time so I wouldn't have flashed it.
Gonna use this as a window to share my awful experience with this company.
I had to drop ASUS as my go to brand 4-5 months ago because I ordered a highly reviewed Z-690 board of theirs for an upgrade and I've always used ASUS (or asrock) motherboards in my computers since the earliest I can remember.
I opened my perfectly intact no dings no dent box- and... The mobo is bent, like from the factory sealed in bag with zero hint of tampering, finger prints or usage.
Bent enough to displace the IO mounting to where it didn't align enough to even be usable in the event it WASN'T functionally damaged.
I call support, both with the intent to get a direct and confirmed "Good to go" issue free replacement given I'm too sketched out by how pristine and untouched the actual box looks for the issue the board has, and the extent of the bending. That, and to report a potential issue in the factory or during their transport somehow so no one else has to deal with the same problem.
I get heavily ESL "support" that feels less like a language barrier and more aggressively and personally misinterpreting what I'm saying with a script or a gun to their head. It became a goddamn monty python sketch over time. This is the CONDENSED version of the exchange that went on for 30 minutes.
"Why do you need RMA"
"The motherboard arrived bent despite being brand new, sealed in box."
"We don't replace user damage"
"It had to be bent from the factory, the box itself had no damage. When I took it OUT of the box and anti static plastic. The motherboard was bent."
"When did you bend it?"
"I. BEING ME, MYSELF. THE PERSON YOU ARE TALKING TO. I REPEAT. I did NOT damage or mis-handle the board in any way. It was already in that STATE, the STATE being BENT. Before I opened the box. Because I DISCOVERED it WAS bent only when I opened the box."
"You bend when take it out of box we don't cover that."
So I had to abandon that avenue, tried their online support. More broken English text chat intentionally misinterpreting things. Then they finally get a bit more receptive MAYBE to there being an issue.
"Show the picture of the damage?"
I show the pictures of the board from the side, and how the IO would not line up ever if you mounted it, where it's clearly peeling up a solid 12-15+ degrees at one corner. Crystal clear, high resolution pictures, multiple angles.
"I don't see issue in picture"
At this point I am both getting angrier and angrier but almost laughing. This has to be a work or a bit, I am being pranked. I am the 100th support customer and it's a big goof and gaffe right? No way they are being this dense or antagonistic on purpose?
I take ANOTHER picture- going over the top this time, I have it next to another motherboard, I have text on the image with an arrow pointing with "BENT" and "NOT BENT" respectively. And I have a goddamn protractor in the image to really rub it in as my veneer of politeness has faded since I have been on and off talking to Asus in some form or other for over three hours now,
And I swear, I promise to you. Their response? After I explained the context and situation clear as crystal, plain as day, simplifying the wording three times in the process to account for language barriers?
"We don't replace user damage contact seller"
I closed the window and immediately went to amazon to set up a no questions asked RMA and refund.
So I did, I got my RMA and refund and I bought a goddamn MSI motherboard instead and it's working fine ever since, also SURPRISE! it's NOT FUCKING BENT!
I will NEVER buy from Asus ever again without a firm non boilerplate apology, and proof they are actually revamping their support and hiring people who know and actually care, and are showing and proving they give a single shit about their own products and quality assurance.
Unfortunately one has to do unboxing videos nowadays to have proof, that you didn't do anything. If anything costs more than 100 EUR, I make a 4K60 video when I unbox and first use it.
This seems to be the way of customer support for a lot of companies now adays. He did a video on RMAing to newegg with similar results. They cheap out to 3rd world customer support and the employees at these places don't have any scruples and the higher ups are most likely deligating reaponsiblity and raking in money
My ASUS board detonated, and then the 2nd one i bought killed my cpu with this overvolting stuff. Never buying ASUS again, got an MSI motherboard instead.. hopefully it works
@@dave7474how is the new board so far?
@@TooGuttery so far very good! It took a little bit to setup the bios update but overall went smoothly. There's even an onboard switch to turn off the entire pcs LEDs. super nice feature. msi carbon x670e
I would LOVE to see a judges reaction to an official bios update (beta or not) that is meant to “protect the CPU and motherboard”, but voids your warranty 😂
The irony
Vs what you would love to see a judge say if ASUS puts out a bios that continues wrecking people's CPUs? This is just a tiny website, Steve is a nice guy, but he's not an EE.
Sad fact is whenever the word "overclock" appears in a Taiwan court , they will automatically be off the hook. It is just that stupid there and certain other companies had been declining RMA because of XMP and got away with that as well. The court there somehow still see any sort of "overclocking" would automatically mean its the users fault.
My 7950x3D and MSI Mag x670e Tomahawk was built on 4/19 with a beta bios dated 4/14. They blew up 3 days later and I rebuilt the next day. A new bios was released on 4/28 and the prior was deleted from MSI’s page. No RMA issues here and the PC has been fine since.
Maybe Legal Eagle can do a video about it.
ASUS: "intentional manipulation of VSoC can kill your CPU and motherboard"
Also ASUS: **intentionally manipulates VSoC without informing users**
How many 7800X3D's actually died with ASUS's default 1.4V vsoc?
The answer is One.
@@cheshirster What? You have 0 clue what you are talking about lol.
@@cheshirster the answer is at least a few dozen if not hundreds. Not including the thousands more that would die in the coming months and years had this not had attention called to it.
@@cheshirster shaddup! and take an L.
@@cheshirster The answer is enough that we were able to buy two of them within one day of each other.
First time pc builder here. I’ve noticed through my journey of part selection by research, that building a PC has become a game of minesweeper. The objective is to find and avoid as many malicious companies and/or products as possible to achieve a desired result.
I’ll check ASUS off of that list. Also returned an MSI 6750xt because they didn’t solder the heatsink to the pipes, and the block was aluminum lol
I am sad that you'll never be able to experience EVGA products and customer support. You joined the hobby the moment the only reputable and high quality manufacturer ceased existing. EVGA provided minimum 3+ year warranties on all their products, and from what I've seen on forums, they almost never refused a claim. In my experience, they were always extremely high quality and the half dozen EVGA products I've owned have never once had an issue and are all still running over 10 years later. I was lucky enough to get one of their last GPU models. I was genuinely distraught when attempting to upgrade after their downsizing. I didn't have EVGA to buy critical parts from and knew I was likely to be fucked over.
Guess who's motherboard I chose to support my 7950x3D with 6000 MT EXPO DDR5?
My advice: The days of brand loyalty being somewhat reasonable are dead. None of these companies give a shit about their products, customers, or their continued support. It's literally all garbage supporting trash that is wrapped around RGB shit. Pick the most popular item that is at an average price so you can join in on the future lawsuit, and hope you rolled good dice otherwise.
I’m checking out PC parts at a store here and someone else just walked in and asked for a motherboard of any brand “other than Asus” lol.
This is what happens when you screw over customers.
Never again overpriced asus motherboard crap
I have two Asus motherboards that were decent price. But that's AM4. Now I guess they think their ish don't stink. Time to check their ego
I think the first computer I built had an asus board years ago, but the one I built recently, I refused to get any Asus or Gigabit parts because of this kind of behavior.
No joke that is the first rule for me currently making a decision of which board to choose. Everything but ASUS. Although my last 2 boards were ASUS, one says it supports "AMD 64 Athlon" LOL :D the other was apperantly a LGA 1155 socket (yeah my PC is very dated).
honestly, for motherboards, myself and many others I know tend to recommend gigabyte. Their MoBos have always been incredibly reliable and built like tanks.
Thank you Steve and the entire GN Team
👍
+1 I live in South Australia and just paid a rediculous amount in shipping (equal to the product cost!) to support GN via their shop.
Nice
Nice
good
I don't understand how Asus went from "slightly more expensive but feature rich and reliable" a decade ago to "overpriced gimmicks and missing out on important features". Massive shame. Asus used to be one of the brands I could trust.
yeeeeeep
Asus voided the warranty of my 800$ GPU, i RMA'd the GPU to replace clicking fans, they voided the warranty because the fans had dust on them.
I never buy asus now, EVGA please come back so i can buy GPU's again
Palit/Galax has decent warranty (at least here in Brazil).
@@drakomus7409 They expect their shit to be used exclusively in cleanrooms or something?
Agreed.... what a shame 😢
That's some top-tier work you're doing here, GN.
ok
@@thoatran2718 Thats some top-tier work you’re doing here, Helwing
Seriously it's times like this that I wish I had the kind of money where you could call a CEO and demand they fix this. Literally a crash course on how to destroy a company's image.
ASUS’ warranty statements are basically “You get the phone, but you aren’t covered if you use the SIM card and the phone melts” while also having a known bug of SIM cards turning to lava when using any cellular network.
Considering they do make phones, too, people might want to check the fine print on their warranties. 😁
Huh, this whole thing just reminded me of the Samsung hand gren--- I mean, Note 7. Wonder why Asus' lawyers didn't peer into that debacle and see doing what they're doing is a bad idea.
@@Firestorm2900 💰💰💰💰💰
I've seen a case of sim slot pins just breaking in am Xperia before and the service said it happened due to root (at that point the warranty didn't cover only issues reasonably caused by unofficial software so it clearly should've been covered...)
Constantly Updating the bios update page reminds me how important the Way Back Machine is to keep companies honest, and scares me considering the situation they are in...
Definitely. They are absolutely essential or the truth of he day will just be whatever the company wants it to be.
Except the wayback machine's not even honest anymore, they'll remove things too
@@droozilla8803 they only delete, to my knowledge, because they are required to now by DMCA expansions. And domain owners can only request pages taken down from the day they take ownership (via DMCA) and not prior to that date
It would be nice to see the actual management team that came up with this stuff getting questioned in a group. I bet they would come across as slimy and stupid.
Apparently ASUS is unfamiliar with the legal term _"duress."_ Any contract or agreement made _under duress_ is not legally binding. And "install this software or your property may be destroyed" would certainly qualify as duress, in this context.
I've heard Gigabyte has had some QC problems. But I never hear anything about the MSI's equivalent MBs. Is MSI having these same issues too? Is no news, good news..?
Thanks for staying on top of this and getting such an awesome lab involved to give the situation an objective - and firm - analysis!
That video was the most fun one of the series for us. Love learning stuff like that!
@@GamersNexus Steve man you've gone stellar again! You must be the only guy that can take a boring long piece of text about a box of wires that is broken.
And make me want to watch HOURS and HOURS of content about it. Talents man, sweat and talents you got the stuff man, kudos x 100 :)
@@GamersNexus Thank you for this amazing video !
This needs a next part with actual fix (what to set on XYZ BIOS to NOT have CPU blow up, AND still HAVE a working/stable EXPO on ASUS boards).
Also, are you guys planning to test voltage set in BIOS vs. actual voltage on inductors/caps during all MB reviews ? (for both primary [Vcore], and secondary voltages [like SOC, DIMM, I/O, Termination, etc.])
Because this type of "bios voltage doping", is the easiest way to scam your way into "golden dies"/"best MB for OC" awards. As "stability with less voltage needed (on BIOS set side) = better board" mentality at this point (for almost all MB reviewers).
@@GamersNexus Pls do a CSI parody episode using the enhance meme with those images, i'm sure with all the hard work of the past few weeks making a fun funny video like that would be great morale boost
The brands need to understand, it's not about being perfect and not having any issues with your products, it's about the willing to solve those issues, and the way you treat your customers in the process.
it's asia mentality, they thinking diffrently
@@yuryzhuravlev2312 - There's definitely a cultural difference, even if it's business. Perhaps especially if it's business.
It's about making money by not taking accountability
"ASUS is a leading company driven by innovation and commitment to quality..." They're a Taiwanese company. Asians are notoriously shrewd business people, and the thought of a refund to most of them literally puts them into an apoplectic fit. "ALL SALES FINAL...NO REFUND!"
@@demontekdigital1704 Maybe...... be less racist? It doesn't matter if they're asian, mexican or white, they're a popular brand with a lot of name leverage, in an industry filled with greed.
Been a PC enthusiast for 25+ years, just for kicks, coz most of us lot have that tinkering "worm". Its an unexplainable phenomenon to those don't understand the need. Just started watching your channel a few days ago. You & your team are doing exceptional work. God bless ya all.
4 months have passed, and as we see again and again, people like to forget.
ASUS probably also thinks "Never mind, people forget that we kill their CPU, void the warranty with an official BIOS and show them the middle finger. Thereby we save tens of thousands of $ and the next ones who want to buy a 700$ motherboard will come by themselves.
Not with me ASUS! I do not forget that
agree
Asus apparently had too many loyal customers and they had to cut back on that.
Rerunning the benchmarks without EXPO was BRUTAL.
As Steve said, "this is the most effective marketing for Intel in years!" I'm sure AMD will be politely knocking on Asus' door with a sawed-off shotgun behind their back. 😂
The next few component reviews should have Asus motherboards with expo off listed. You know for guidance sake.
@@benjaminoechsli1941 well on the EXPO page of AMDs site the footnote says EXPO voids warranties so actually @GamersNexus should start benchmarking without EXPO so it gives a wakeup call to AMD to start officially supporting EXPO with warranties
@@nishitani243 As Intel also considers XMP overclocking (which it is technically) then Intel CPUs should also be tested without XMP. Both companies are doing exactly the same when it comes to OC.
I would not be surprised at all if Intel gives no warranty if you don't set the power limits correctly.
@@minio585 this
Yep, that is what happened to me a few years ago with the I-9 9900 chip and a ROG Maximus XI Formula board. One day it was great. I updated the BIOS and it fried my chip. Pushed unreal voltages through it and skyrocketed the temps (and yes, I had all three water loops working on the board, one for my 2080 card, one for the VRMs since they could be water cooled on that board, and one dedicated to the chip). Reached out to ASUS . . . and nothing. So, I started spamming all of the sites that sold the board with my story. Finally had a tech get in touch with me. But by the time we worked through everything, they didn't have another board available nor would they pay for my chip. They did send me a workstation board that I requested instead, but it wasn't worth quite as much and of course, I had to by a different board to keep my computer up until that one came in the mail.
I still haven't installed it all these years later. I also refuse to ever by Asus again.
I have been building PCs for years, and went from using Gigabyte, Tyan, etc and decided to settle with ASUS hardware in my builds, because everything should work well together.
It has worked well for me for years....To watch this, is simply upsetting. Vendors should stop making anything until they get things in line. Lat thing is you want is many people like myself who builds PCs for friends and family to walk away from your brand....I will start looking at others soon.
Hey I was also fixed on only ASUS motherboards especially for AMD builds starting from 2007 for the Athlon 64 series... when Intel has the Desktop Board series...I feel ASUS has enjoyed the moonlight and the status quo much... Currently I prefer Gigabyte and MSI boards 🏆👍more than ASUS....👎
And what you will use msi? Other brands are not for games their crap.
There is supermicro
My last two mobo's have been MSI. Not because I am a big MSI fan or something. Just happened to be the mobo's in stock at the price point I wanted etc. And I don't upgrade my CPU often. Last 3 upgrades was 3700K>8700K>7800X3D (the 3700K was on a ASROCK mobo). I've been happy with MSI's mobos. The BIOS seems good to me (though I think it's stupid you can save a profile in the BIOS or on a flash drive etc, but you can't apply a profile saved on one version of BIOS with a newer version, so what's the point? And it's not like that's something impossible, it's a feature Gigabyte advertises for their boards (being able to restore your settings profile after a BIOS update). IDK why but I've been wanting to try Gigabyte. Had a X670E Gigabyte board on my newegg wishlist, but when the day came to order the parts it was sold out :(
@@juliusvalentinas gigabyte, MSI, etc. other manufacturers will fill the void...
It is time for a class action lawsuit. They SHOULD have recalled these affected boards and offered a refund or replacement. Instead they offered users the middle finger!
Yes I can confirm that Asus is refusing RMA, ITS JUST INSANE, send my x670-e hero to rma after 1 month, they say its user abuse.... WTFFFFFFFFFFFF
If they advertise EXPO as a feature anywhere thats a class action. It's what got sony done.
@@700gsteak I am not a legal expert, but if you make a product that as a whole is defective and destroys other components and you refuse to fix it… I bet you can have a class action suit filed against you.
@@markcondrey2297 You're right, I CAN happen. Making it happen is another story ... years later. These companies just hope the pushback isn't enough to warrant a truly liable case. Like Ford calculating how much it would cost to recall the pinto, determining it's cheaper to let people die. Fun fact.
Bs Asus statement in their website they are committing to serve their customers..
Thanks, impressive way for ASUS to go from a trusted manufacturer to "buying random motherboards from aliexpress" level of confidence
Not just motherboards. I bought a really expensive laptop from them that ended up performing worse than my 7 year old laptop it was supposed to replace. Dealing with them was the worst experience I've ever had with a company, not to mention they took my money and ran, leaving me with their garbage product and all the same issues I was experiencing . Fuck this company, I hope it gets what it deserves.
Personally I've never trusted them or any other brand for that matter, built-in Armory Crate is a huge red flag and why I'm never buying an Asus board regardless of the CPU
I used ASUS boards in 2013 and 2016 for my two previous builds with no issues at all. Thus, I went with an ROG Z690-G for my current build last year and have had no end of little issues with their BIOS updates. It seems to be mostly settled down now but yeah, my experience combined with hearing about this makes me not want to go with them ever again.
Unfortunately in Asia doing business and being sketchy goes hand in hand. Just look at all the fiasco's Gigabyte, Asrock, MSI and now ASUS have had over the last couple years alone.
This is why I went MSI.
Man... I'm hesitant to buy a new pc at all with how expensive they are and then these companies are just a joke anymore tbh
I got a 7950X3D day one and it took me a while to actually catch up on this issue. When I did I saw my voltages in HWInfo were at 1.35v so I upgraded the BIOS. Now I'm concerned how much longer my CPU will last. I'm glad I keep my last-gen tower for backup at least.
Thank you for all your fantastic reporting!
You end up returning it? Asking because I was troubleshooting my 7800X3D and crashes were only getting worse. Pulled it and it was burned. Thinking might be worth exchanging if you ran expo on that original BIOS at all. Just my 2 cents!
It makes me wonder what these companies would get away with if channels like this didn't exist to investigate and educate. S-Tier journalism guys, amazing work.
the problem is they get away with stuff like that anyway. how many costumers do you think follow these channels? some will blame AMD for bad cpu.
I’m so sorry that I bought my new ASUS board just a month ago! I’m not affected by this as I went with a I-9, but ASUS absolutely does not deserve to have customers. Panicked and conniving!
Owen unwittingly describes the 90s as a whole.
Thanks to the internet.
@@einarbk885 I'm pretty sure most non tech savvy people have at least one tech savvy friend or relative to look out for them and keep them informed.
I wish every single hobby I was into had a gamersnexus equivalent. I’ve seen so many companies just get away with scams because there’s no one holding them accountable. You guys are awesome and great at what you do.
Man I couldn't agree more.
From all the languages you decided to speak, you decided to speak FACTS
Like IGN!! This was obviously sarcasm.
I've been a long time ASUS fan. I used a Maximus Hero z690 in my current build and had nothing but problems with it. On top of that, I had recently purchased a $300 ASUS router that subsequently stopped working due to internal manufacturing defect (their words after I called support and went through all possible solutions). They then proceeded to tell me I would need to pay to send it back to them even though its less than 6 months old and under warranty AND the problem is a manufacturing defect...I told them I've purchased ASUS products for decades and feel its unreasonable that I have to pay to send it back to be fixed. They told me I had no other choice so I told them they've lost a loyal ASUS customer and I would never purchase another ASUS product. They didn't care at all and basically told me to go pound sand. Glad this company feels $20 shipping is worth losing a customer that would've spent thousands of dollars over the next few decades on their products.
Love your sponsor.. I built two systems earlier this year and they're both running Deep Cool heatsinks. Both are doing fantastic.
Thank you so much for your investigation into this with these last 3 videos. This level of investigation and journalism deserves recognition. As an owner of the 7950x3d and x670e extreme, I am PISSED at both AMD and Asus's negligence on this so far. Thankfully my CPU/MB haven't burned out yet... I wish I had done some early benchmarks, because if my CPU is measurably degraded after all this, I would demand that ASUS pay for the replacement regardless if the CPU still functioned or not - because their multi-point negligence is what caused the damage. I will not be a victim to their negligence and just accept it. I hope a class action lawsuit is started for this - both for users directly affected by the failures and for those whose product has unacceptably and prematurely degraded due to the VSOC they selected (especially when the board is outputting a voltage higher than it is reporting - outside of the margin of error). These issues should have been EASILY caught during QC.
Is there any indication that the issue stems from the CPU? I'm gathering from these videos that the issue stems from the MB but maybe I missed something. Put another way, can we assume the CPU is safe(r) if it's not on an ASUS MB?
Gamer nexus I have emailed you about Asus REFUSING to fix a flaw on their strix cards. I just wanted a refund as I moved on with an Nvidia card. PLEASE gamer Nexus I been trying to reach out to you for months through email and youtube comments
Interesting - which BIOS version are you running, and are you using EXPO?
Asus Strix cards have a major flaw just google “ RTX, 30 Strix rattle” Asus needs to be held accountable
That's exactly the point - this sort of thing _should have_ been easily caught by QC. The fact that they're rapidly going from "this will maybe fix it, but don't cry to us if it doesn't" through "update? what update?" to now "hey, we'll replace the stuff we broke, but only if you keep quiet about it" is downright criminal. They didn't so much "handle" it as much as they absolutely _fumbled_ it.
Wtf is wrong with these companies. Every build I have decide which vendor is the least horrible to me as a customer. I wish EVGA would just make complete PCs and come back to us. At least we have you, GN! Thank you so much!
Maybe gn will create his own company
@@katsudon2048 even if GN just designed a system from other vendors parts and did the quality control and benchmarking and put their style warranty on it people would probably pay about a 15% to 20% premium for that kind of peace of mind.
You can get an EVGA motherboard at least.
@@adez13 I was only kidding
@@katsudon2048 Nah I dont think so. Steve had a chance to make a GN case but decided against it due to "ethical" reasons. I dont think Steve would ever green light something like this.
Imagine a world where a mobo facturer says you need voltage increase to get mem stability, but this voltage increase is considered as OC and irremediably voids your warranty.😂
Oh, wait... 🤔
Big fan for years. Keep up the great work guys and thank you and your team for all that you do. I as many others do, rely heavily on your knowledge and thoughts.
Truly living up to their name. A sus company.
I knew they were the imposter!
Truly an Ass US company
😂😂
Anus
Volcanic asteriod burn.
At times like these, i really wish EVGA made more motherboards.
I find their idea of putting all the power headers on one side of the board to be a good idea
As an European, i wish i even had acces to EVGA boards without paying top dollar + duties and fees to actually get it here.
They're soooo good lay out wise. (Debug led + power buttons top right instead of hidden down in the bottom. The angled Power connectors are amazing also)
Really wish they'd go all in.
EVGA should go all in with AMD - motherboards as well as GPUs.
the only evga products ive seen or reach in my country SEA is evga low budget psu =(
@@Elvewizzy. I found my X570 Dark from a german online store. Costed 450€ with shipping to Finland. Could probably still find a few EVGA boards with creative google usage on EU.
"I'm glad I bought Asrock" - 10:53
How times change. I did not expect to ever hear this as someone who's been building his own computers since AMD Athlon(-ish)
RIP Asus. My loyalty to Asus was based on this experience detailed below: -
Back in 2002 I managed save enough good karma to get a gaming PC with an Asus TI 4400 (this is NV25). After 2 weeks, one or both the fans on the GPU died. They sent the faulty card to Taiwan and rented me a a TI 4600 (IIRC, flagship) to play with in the meanwhile. Happy that I got an upgrade albeit a temp one, but after 1 month my TI 4400 came back with new fans, but Asus gave me the option to keep the 4600 or trade back to my 4400. Obviously, I kept the better card and was happy for 5 years and beyond. I was so impressed on my experience I've been buying Asus ever since.
With my personal and constant bad experience with Gigabyte and MSI seemingly same scumbaggery, perhaps its time to follow Jay and try an AsRock Taichi.
Agree. There was a time when Asus was reliable. My P6X58D Premium (2010) is still working well. But now... there are only sky-high prices left. Never more.
AsRock Taichi is killing it. Rock solid boards with metal reinforcements. Their techs know what they're doing! Rock solid BIOS, too. Aside from their janky RGB software, their boards are really well made, & they have the software to back it up, too. Definitely not disappointed with my TXR40 chipset. I thought the RGB headers were all toast, but it was just EK's RGB cables going bad, lol. I had to replace all of them during my rebuild... It was a pain in the ass~
Same here 👍
MSI is great in terms of actual products tho. Motherboards wise , they hands down have the best boards. I have always bought the MSI tomahawk boards and it’s always been flawless.
What brand of Z790 should i get? Im doing a new build and got an Asus Z790 Prime A WIFI but the board wont POST and the DRAM orange light is always on. I tried another DDR5 kit and its not the memory, i checked the CPU socket with a magnifying glass and seems okay, no bent or broken pins as i can see. What could be wrong?
Oh my god, you're gonna get ASUS in so much trouble from AMD with the "disabling EXPO" stuff. This is peak Chaotic Steve and I'm here for it 👏
i believe the term would be Chaotic Neutral or Malicious Compliance
AMD will stomp on them for sure
This is why brand loyalty is a bad thing. Companies are not our friends, and must demonstrate repeatedly, consistently, and continually, that their primary interest isn't just the bottom line - rather, that it is also to deliver and support quality products. We, the informed consumers, can then decide if that brand deserves the reputation they want to claim. Steve and team once again delivering in-depth, quality reporting with lots of detail and hilarious delivery.
For the last decade or so I've been buying exclusively ASUS motherboards because I've had a good experience with them, but this latest stunt has ended that. Going to need to evaluate what other options are out there, maybe give Gigabyte a chance again. People in technical fields aren't loyal to brands because they LIKE the brands, they're loyal to brands because they've had good experiences with them. That lasts right up until you have a bad experience. Even then the company CAN retain loyalty if they pull out all the stops and go out of their way to make things right for their customers. This though? This right here? This is absolutely not the way to retain customers. This is in fact the perfect way to absolutely destroy any and all good will you've managed to establish.
Unless it GN. Only brand i have blind faith in.
Unless it's EVGA.
Welcome to capitalism, where the motive for profit is about cutting costs at any stage of development you can find and WILL. This, however, is in stark contrast in how Steve's company seems to operate - finding truth about products in order to sell that to the audience.
@@BleedForTheWorld
> This, however, is in stark contrast in how Steve's company seems to operate
Confirmed! Tech Jesus is a bloody communist!!!
I recently bought this board, haven't installed yet until I can get a processor that the board supports. I had no idea this was a thing
Your analogy of the car being turned to sport mode and it blowing up is kind of ironically funny, because this has actually happened. The very first release of the Nissan GT-R (2009 R35) had a "Race" mode you could set the car to which as heavily notified by the manufacturer upon purchase and was widely known about in the car world thanks to Top Gear, will void the cars transmission warranty as it put the transmission into a very fast shifting mode, which obviously put an excess strain on the internals, which after under 30 minutes of hard driving on a track were very likely to disintegrate. Some buyers of the vehicle did this and this did happen after about 30 - 45 minutes of hard driving. Later revisions of the GT-R either stopped the transmission pushing itself this hard or was strengthened to handle it. But hey, at least Nissan was upfront about it and didn't try to hide the part where the warranty no longer existed and it wasn't something on by default or easily do-able by mistake etc..
This is such a comically textbook example of "It's not that the company made a mistake, it's how they handle the mistake. Now here's how not to handle a mistake."
Right. Look at how Fractal handled the Torrent issue when it first launched. Their header had the same issue as the old NZXT one, to a lesser extent, but their response was completely the opposite: recalled everything and made it right. And the GN team rightfully praised them for it.
A good response _is_ possible. Just own your part, and move on!
@@benjaminoechsli1941 Same thing with Arctic and their water coolers, immediate acknowledgement of the issue followed by the shipping of repair kits or offering to repair it themselves at no cost to the user.
I miss the times when companies were run by engineers and generally competent people instead of PR managers and bean counters
Those managers want the MB to look bonker before asking the MB to be a good product.
a company run by the people who actually work there? but but that's... that's... never mind
@@madalin4802 Yeah, I know. I'm an engineer myself and while I was fortunate enough to never have worked in such a place, I heard many horror stories from my coworkers
But MBAs are so easy to get.
I’m gonna be totally honest brother. The old days were fucking insane for motherboards especially. I do not miss that bullshit. Manufacturers have so much more accountability than they ever have
ASUS has apparently joined a long list of companies abandoning quality for profit. Unfortunate but true. I never thought I'd say this I just ordered an AsRock board as the foundation of my new build. As always, thank you GN for an other great video and for factually informing me before I made a dumb mistake.
Yeah their ASRock Taichi on AM5 has a Dr. Debug and a start button on the motherboard, all for $450 right now. Very nice diagnostic features for not nearly as much as brands like Asus and Gigabyte
I’ve had an AsRock board for 8 years still going strong
$450 is a ridiculous price for a motherboard, max anyone should spend is $180, most for around $90-$120. @@gmualum08
Whats wrong with asrock?
Happens, back in 2015 I had an old skylake 6600K and the Asus Mobo tried to OC to 5GHz (golden samples max 4.8).
Well done Gamers Nexus, I see Asus has removed the non consumer terms under the beta bios descriptions - all thanks to the great work this team is doing!
Indeed!!!
The fact that it took this much effort shows how much Asus doesn't give af until their bottom line is taken away
I remember when ASUS was the go-to brand. It's insane how quickly they managed to burn that goodwill.
Unfortunately, ASUS has had a reputation for bad bioses for decades.
I still remember I had to TURN OFF THE FLOPPY DISK OPTION on a motherboard to be able to enable a RAM profile on my AMD 1950X!!!
Else it would bluescreen non stop or reboot loop.
I dunno. This matters, but I don’t buy into a black or white response. Single mistake and poor response is valid, but not a majority deal breaker. I feel like the audiences seeming desire to exalt or bury based on one issue is a bit hyperbolic and I personally can’t follow that lead. My feelings are bit more measured based on what we know now.
@Akkbar true but I think most would simply avoid them so as not to run into 'potential' problems.
yeah thats what scares me Ive really like their products for awhile now and don't want this to be their new norm
I was about to buy the Hero, but after watching this, I've shelved my plan.
I returned a 4 month old motherboard that a cap had completely burned out, and they refused to warranty it because there was a slight scratch about 1/8th inch long on another area of the board, not even on a trace.
Asus said the board was "unrepairable," then proceeded to offer to repair the board for 50% more than the retail value of a new one.
Damn this whole situation is so shitty. Thanks for keepin it real with us (and them) the whole time. Integrity > *
Takes so long to build trust and it's a shame they're acting this way. Interesting that both Asus and Ledger both have these massive PR blowups in the same week that could have easily been avoided.
I really love it when big companies do stuff for damage control that turns out to cause a lot more damage to the company than the problem that needed damage control.
Asus deserves a class ass lawsuit.
Don't make ASUS send the Pinkertons to you.
@@andrewroy9263 I'd just call the police. There was a simillar situation recently in Germany, the victims simply called the police and they arrested the entire paramilitary organization and the guy who sent them. :P
Practically every board company's stuffed a shoe in their mouths one time or another. The only board I can remember not having a board problem was a Dell priority board made by Foxconn for a 1st gen i7 920. The 2008 X58 was hot enough to burn the dry weeds of the field but once you get a proper cooler on it, it'll run for years. Hence I still use it as a bench computer.
I've been a loyal customer of ROG since 2007 when I first bought a Blitz Mobo. But starting around 2017-2018 that willingness to support their products has started to drop and honestly. Im finding it hard to trust any tech corpo these days and my love for building my own systems has really lost steam as well with over inflated prices, bad parts out of the box and relentless horror stories of problems with RMA's .
You really are a consumer Hero! Kudos to you and Jay2. $10.00That's some top-tier work you're doing here, GN. .
The re-running of the benchmarks with their “recommendation” was the most glorious middle finger in the sea of middle fingers within this video. Well done, guys. Glorious.
The opportunities to serve-up crow that well done in this life is rare. Steve and GN served it deliciously!
Worse still, it makes AMD look like absolute trash
@@StrikeWarlock it doesnt take much. AMD is trash. how many reasons do you need.
I refer to it as middle finger prime.
@@666Necropsy still a lot better than Nvidia tho
Strongly reconsidering ASUS going forward. I'm on an Intel platform but there's no way to know they won't pull the same crap there too.
They had problems on z690 with 13xxx processors. With memory overclocking, mine and something else. Аt the start 13ххх.
I had horrible experience with warranty for my ASUS laptop, at work we had issues with the warranty for a few ASUS laptops of our clients, and with a few ASUS motherboards and GPUs we also had issues, so now I prefer to avoid them
@@dummynoob I've not really trusted intel either since 10th/11th gen, I see people around me have various strange issues and need for both win 10 and 11 (imagine having to live with win 11 at all XD) and other strange situations since 12th gen and on, and I felt iffy about this gen from AMD and actually opted for a previous gen build on purpose, seems my bet was the safer one, and the 5800X3D that replaced my old intel machine does gaming just fine for my needs anyway so not worth the price increase in going up in generation. Remember: always buy based on need, not hype and also never be loyal to a brand ;)
They won't, they're likely paid good money (or held corporate hostage) not to. There might, and will, still be non-destructive bugs though, Shintel stuff has them aplenty too
Who tf am I supposed to support now
It's a WIN!!! Thank you GN... to you, Jay, Roman for all what you guys did!
You and all the other RUclipsrs covering this are doing the lord's work. Seriously, this is journalism.
Yet again Gamers Nexus holds to their guns of high journalistic standards. It is so refreshing and must be supported. Hurry up and take my money GN.
Best way to support them is via donate directly on their or buy their products. YT takes a large cut
GN going to be assasinated by asus
(keep up the good work GN doing well and i love the info)
Asus just lost my business - im at a point when I wont even recommend it anymore GN deserves my money 4 helping me and others to upgrade and heck I might play it safe and stay w Intel.
Thank you for the support!
@adamtajhassam9188 don't blame AMD. AMD didn't do this, And AMD cpu's are a nice product.
But then again, if you got the extra bag of cash to afford a really high end motherboard around $700, than I would of went with Intel anyway from the JUMP.
I GOT an AMD 5800x($200) with an MSI b550m pro-vdh ($100) only because I'm on a budget. Tbh though, I did lower the Boost frequency-200mhz to stay under 60°c while gaming from 4850MHZ. 4850mhz is completely unnecessary for my 2 year old games and was running at 73°c in a warm room (80°f) I'm in.
"Like your car, it's absolutely warrantied if you set it on Sports Mode, and it explodes." Steve please don't give the automotive industry any ideas
Auto industry doesn't need ideas. They've already implemented hardware as a service with subscription limited heated seats, extended range on battery electric vehicles etc
Get ready BMW maybe
lovely video!!! Thanks guys...
After 9 months of warranty replacements on my formula board, I was able to get them to buy back the motherboard. They are aware of all these issues and have ended the life of many motherboards, including the latest Z790 Extreme. I switched over to MSI and got the MEG z790 Godlike and day and night difference in performance and reliability. I haven't experienced any BSOD, and I'm overclocked.
ASUS consistency making the wrong PR moves.
Perhaps AMD isn't the right choice... (Perhaps AMD can put some pressure on ASUS)
@@whollymindless So AMD is the problem Asus sucks with both AMD and Intel? Especially when MSI and Gigabyte dosnet have such issues at this scale
It's too bad, Asus has been my go to for years. But I can't stand behind this borderline scammy behavior, so I'll reevaluate my options.
@@whollymindlessThe vendor fuck up royally but it's AMD fault?
I had similar issues with an x570 hero board of theirs. Went with another brand and haven’t had an issue since. Asus looks cool, is overpriced, and lacks quality support.
I understood none of the technical detail in this video but I'm super glad there are people like Steve and the team at Gamers Nexus to hold these manufacturers to account. It's a public service and should be applauded.
This is the future of governance if we can wrest it from the corporate/communist garbage it is in. We The People working together to solve our problems without the middle man.
While I will never buy another Asus product again after a multi return process of their Crosshair Impact VIII which I had to video record myself troubleshooting it, I feel like what you folks did to force them to face their scumbagery is a step in the right direction. Thank you!!!
Man i cant imagine the frustration and anger and just pure sadness when you work your ass off for years to save up for a beast gaming pc just to have it die immediately AND you cant even do anything about it
Just return the parts for a refund then?
This is exactly how Asus responds and always has. They act like what they do is beyond question and if you have a problem with it, then as far as they're concerned, the problem is with you.
You nailed it, "stop gaslighting the customer" its happening in too many aspects of consumerism. All they are doing is making me not buy things now, so i guess its a good thing lol
Apple mastered it with the whole controversy with bending iPhones way back
They got away with it again with the butterfly keyboards for the MacBook.😊
@@StrikeWarlock Don't forget the bending iPad Pros from 2018.
You will own nothing and be happy
Like the good ole days. The more you save , the more you save. :)
You'd think the word "consumerism" would imply consumers having the upper hand in a market.
Very cool video, a lot of information! Thank you!
“The Human Lawyerpede” ain’t no way 😂😂😂😂😂
Sadly Asus keeps getting worse and worse. I mean Armoury Crate itself is like malware
100% Armoury Crate behaves like malware, even if it isn't by a literal definition.
@@GamersNexus Indeed - even after you uninstall it, it leaves a load of crap still loading in the background at startup. Multiple entries in task manager for stuff that is supposed to have been uninstalled.
I hate Armoury Crate. Lightingservice shits itself sometimes a few times a minute and causes my RGB to lock up and then reset with a little fan ramp up just as it's happening. Even on the static aurasync setting. Using fan controller came with ryujin ii aio and Armoury Crate can't see the fans, but the BIOS sees their RPM just fine. I could go on...
I really regret buying a x67e f gaming wifi
Not to mention it has worse RGB controll than the old Aura Sync.
You guys are MVPs. Scumbaggery like this absolutely needs a spotlight on it!
Glad I watched this before buying parts for my next build. Thank you!
I love the benchmark middle finger, very nice.
This is exactly why channels like this are so important in today's market. Thanks Steve!
Back to you Steve!
Gamers Nexus, thank you so much for standing up to these horrible companies, we really appreciate it. Really from the bottom of my heart.
Your avatar is what's happening at Asus PR department right now
@@GENKI_INU I hope so
You're OUR voice Mate. All respect from most of us, apart ASSUS, ✌️.
When a motherboard manufacturer says "Just use default settings" thats when you know they don't have the most educated people in the industry working there by far. it's embarassing.
After recent laptop and similar motherboard issues, ASUS has permanently lost a once loyal customer. This is pathetic. A huge thank you goes out to the Gamers Nexus team for maintaining journalistic integrity and testing principles that helps inform & protect consumers from these incredibly shady practices.
Can you tell me more about the laptop issues? I've been looking into buying one from Asus since the problem seems to only be appearing desktop builds
@@Mysteri I read a comment about a person who repairs laptops and he said that ASUS laptops have had been declining in quality. The cheap plastic material they use on the body of their laptops bends down when using a normal amount of pressure on the trackpad which breaks connections on the inside of the laptop
How about 2021 asus tuf gaming a15? Are they safe?
@@zrifepsych I've looked into it, and recent models have been suffering from the same problem (build quality). What that means basically is that while the specs on paper will sound high tier, the actual durability of items will be very low and any chances of repair on expensive laptops is gonna be hard to do.
@SpectrumZone I bought the Asus Vivobook OLED 16 not long ago and tbh I'm quite happy with my purchase.
The specs are great: 120hz 2000×3200 screen with up to 600 nits and also a very reliable fingerprint sensor and the battery life is also sufficient.
The build quality is not great but considering the price I can't complain really.
The move of voiding everyone's warranties is just inviting lawsuits
the class-action kind.
Companies bought the juries
@@electrontube The kind that Reddit brings.
@@VenturiLife YOU get a dollar! YOU get a dollar! You ALL get a dollar!
They need to be sued and everybody needs to turn them into the State Attorney General in their state. The State Attorney General's office also as a consumer fraud hotline and or email to turn these companies in
I'm speechless and taken aback.
18:55 to 19:10 and 21:05 to 21:35 deceiving people like that is downright narcissistic.
I never EVER would have expected this kind of behavior from such a trusted brand.
Soon, we are going to run out of "go to" manufacturers...
Thanks Steve for the video. Top quality as always
All motherboard manufacturers have been scum. People only tolerated Asus as they believed they were getting the best and most reliable motherboards, but they ALWAYS treated their customers like shit.
I ran out 10 years ago...as bad as they all are I'll be picking one that at least honors warranties for the next build.
Asus > Gigabyte
Never RMA'd an Asus MoBo before. First RMA was an Msi board.. Can these issues be attributed to the *Coof of the 19* that halted the economy for a bit?
@@KrikZ32gigabyte is scum too...how they handled their warranty data being hacked and lost and putting all that back on the customers was scummier than this. And their boards always give me trouble....I switched to ASRock but would love an EVGA board for my next build because they're a local company to me too.
This is exactly why people should never buy based on brand. Every manufacturer has the potential to be really shitty or really good.
Just for any ASUS reps reading: I have used and enjoyed multiple ASUS products in my life and have generally recommended them. I am now never buying an ASUS products ever again and I will never recomend them again. Well done :)
I do hope you can fix this!
Amazing reporting as always, Steve&team!
I had a very good opinion of ASUS from past experience, but I guess it's a radically different company now. Never buying another one of their motherboards ever again.
Richard Williams, You are so naive…Asus had died back in the 1999 after Asus P3B-F…
@@Igorsov I had a couple B3B-F's, great overclockers but serious stability issues! :(
@@Igorsov Died with the P8P67 in 2011 for me.. I'm a slow learner.
These days gentlemen, I go for cheap brands such as Biostar, SOYO, MAXUN. Occasionally, I may buy something from ASRock, Gigabyte or MSI, but somehow, I have no trust in expensive brands especially ASUS. This brand is the last on my list.
you always do great job to warning and tell what is best
The "Sport Mode" analogy is spot on.
They clearly recognized the issue like you stated and trying to protect the customer's investment should have been first and foremost, at the very least...imply that.
ASUS went from best of the big four motherboard maker to potentially the worst in one scandal😅
lol one of the best? I have boycotted them for 10 years. I got two ASUS P7P55 boxes next to me here. thats the last i bought from them.
@@ChrisWijtmans what do you go with now?
asus products have always been trash
Asus has been the worst for a long while now
Objectively they haven't though
The decision to actually benchmark the non-EXPO setup to illustrate the absurdity of the recommendation was incredible. Another well done video!
I rather enjoyed that. AMD however probably not so much. Gave up on ASUS years ago - feeling pretty validated at this point.
I think that it would've been even more effective to have done it like in a motherboard review and tested a single CPU on a range of vendor boards of the same class. Instead of making AMD look bad, it would've made ASUS' own product look bad by showing it falling way behind the boards from Gigabyte, MSI and ASRock in performance. Having their boards look like the worst ones to buy in many future reviews would likely hurt their sales a lot more than this bit of momentary bad PR.
@@Osprey850 Nah the point is to make AMD look bad because of ASUS so AMD gets onto ASUS. ASUS doesn't care if they look bad but AMD cares if ASUS makes them look bad.
Agreed, all youtubers should do this to help make AMD step in on the situation.
@@backlogbuddies The way to respond to ASUS' scumminess is not to be scummy to AMD for something that's ASUS' fault. GN did it as an example here, but, in the future, they're not going to test AMD chips on ASUS boards with EXPO disabled. They'll just use other vendor boards to be fair to AMD and so that AMD *won't* look bad. What they could do in the future, though, is, when they test a bunch of motherboards at once, include ASUS ones with EXPO disabled. Since they could and possibly would do that, since it wouldn't be unfair, it would've been a meaningful threat to show an example of that in this video.
I had seen to high voltages on my own rig with a ASUS ROG Strix X570-E Gaming and 5900x. My guess is they did it to combat the WHQL errors with a high infinity fabric. But I have it also seen on my previous Intel Rig, 8600k with a gigabyte motherboard.
I use to use them exclusively until I came across evga. I am glad I switched when I did because I started to notice Asus getting into so many products and varieties of those products. I got the feeling that there is no way they can keep up the quality of so many products. Looks like my intuition was right on the money. Sad to see such a giant become so complacent.
Nice job Steve.These companies think they can get away with anything.
Because they mostly do. Media attention helps, but nothing will change unless they actually punished for it by public oversight.
@@FNLNFNLN I agree.
I kind of abandoned ASUS back in 2019. After being a HUGE ASUS fan for over twenty years, they did me dirty by refusing to replace an AIO whose pump died on me through normal usage, and took THREE YEARS of back and forth complaining to get it settled. It was unacceptable. The fact that stuff like this is going on is just making me glad that I made this decision.
Not surprised. I dumped them about 12 years ago, when they sent me 4 boards back after RMA's that were all DOA. Ended up taking them to small claims for the money back. They've gone wayyyyy downhill.
Even EVGA has become total trash. No more lifetime warranties.
@Flonity Inconsistancies seem to be a hallmark of Chinese based companies. I live in Japan and I rarely have a problem getting a replacement or refund.
Damn, I had a similar experience. Took them almost 2 years to replace something even though I moved on. The cost of interacting with them is just too hight.
I never had a problem with ASUS boards and ive owned two over the last 8 years.. but hearing this has me concerned… who is reputable and reliable for my next upgrade to AM5?
Im weary of MSI simply bc their AIO’s are dog quality and I worry their motherboards are the same.
ASrock/gigabyte the way to go? Please advise
In 2020 I used an ASUS MOBO to build an editing system for a client. I had problems with it. I did extensive troubleshooting before contacting support. I won't bore you with details of the frustrations I had...suffice to say that it took weeks to get them to agree to replace the board. I've been dealing with tech support from dozens of companies over the 25 years I've been in the Broadcast A/V industry. ASUS is by far the worst I've ever dealt with. I have not purchased an ASUS product since, and will never buy another ASUS product again.
Hey , just to add an extra tweak on the bios issues I was curious if Gamers Nexus was aware that the bios issues that Asus are displaying are running over to other categories. I recently purchased a Asus Rog Strix 16 with the newly branded "NEBULA" display which is wonderful but you cannot use it for the HDR content that its intended for without keeping with the original shipped NVidia driver set. If you update past it and either unplug your unit or the machine switches out of hdr mode it drops you to a black screen that leaves you unable to drop back into either sdr or hdr mode. Only way to get your screen operability back is to do a hard reboot off main power. For a 3k plus unit this is super sketch to me. I notified ASUS of the issue along with apparently many others and was told 1st that it needed to be sent in for repairs then they advised they would send this issue further up the chain to see what can be done. So basically bios issues persist and no oversite on how they resolve or when they resolve their issues. If curious about it you can check the help forums over at ASUS and search ROG Strix Scar 16 (2023) huge issues after driver update .
Thanks! Nice to know someone is finally after years of abuse calling them out for non-existent features that break your system.
It's so important to have outlets like GN that have this level of integrity to hold these brands' feet to the fire for the consumers. Without real journalism like this, we'd all be in a much worse spot.
in the age of youtuber shill tech channels, gn is so refreshing to watch.
Something nobody has noticed/talked about is the fact that February's ASUS GPU Tweak III version 1.5.8.0 got quietly removed and rolled back to 1.5.7.1 (January version) without any notice or reason. I would like to know why, I asked a rep at Asus about it and was just told "Use the newest release"... which didn't answer anything.
"Just as planned, totally intentional. No further questions. Shoo."
Excuse me, what in burnt cheese curds is this? Wtf Asus
Guys, this is a prime example of why you wait at least 2-3 months for some of this new architecture to pan out before considering an impulse buy to have the 'latest and greatest' before anyone else. Essentially they are releasing beta versions of their launch product...you cannot trust these companies to be responsible anymore.
I would say even wait at least a month bare minimum when a new GPU comes out, look how many things were wonky with the 4090s and the 4 pcie 12VHPV connectors with the huge card widths and no 90 angle brackets at launch, etc, etc. Design and QC keeps going down and given the arm and leg they are charging now for CPU components there's no sense in being a beta tester IMO.
Steve, you and your team are brutal. Like death metal. I love it. Thank you.