I don’t think it’s a scam, but it does speak to the wild incompetence of Amazon customer support. I had a similar issue just recently with a Ring camera; it took them over 90 days to issue a $300+ refund because “they couldn’t locate the item” even though UPS showed it delivered to their warehouse. I don’t know how, but I eventually got a call back from a U.S.-based customer support rep from corporate who apologized and issued the refund. On the other hand, I got a free dehumidifier because a support rep created a one-off order not attached to my account after the first one was lost in the mail. When the first one showed up-three months later-I had no way of returning either one, so I kept both. 😂
I'm not sure if it could be called a scam. I would call it a issue with the computer analysis and an error they have known about and allow. Sort of like bait switch don't ask don't tell kinda thing. They know about this glitch and do nothing because many people don't check their email or bank statements. So they deliberately allow this mistake to happen. When they get caught they just refund. A scam is different they can be sued... for that. This has happened to so many of us thanks for this and more.
They are genuinely messing up. We have had things be undeliverable then show up anyway.
I don’t think it’s a scam, but it does speak to the wild incompetence of Amazon customer support. I had a similar issue just recently with a Ring camera; it took them over 90 days to issue a $300+ refund because “they couldn’t locate the item” even though UPS showed it delivered to their warehouse. I don’t know how, but I eventually got a call back from a U.S.-based customer support rep from corporate who apologized and issued the refund.
On the other hand, I got a free dehumidifier because a support rep created a one-off order not attached to my account after the first one was lost in the mail. When the first one showed up-three months later-I had no way of returning either one, so I kept both. 😂
I'm not sure if it could be called a scam.
I would call it a issue with the computer analysis and an error they have known about and allow. Sort of like bait switch don't ask don't tell kinda thing.
They know about this glitch and do nothing because many people don't check their email or bank statements.
So they deliberately allow this mistake to happen. When they get caught they just refund. A scam is different they can be sued... for that. This has happened to so many of us thanks for this and more.