never ever under TATA . i am a Platinum member with AI for few years and living in Thailand . i have only seen the airline going down the hill in everything .. be it the soft product or the hard product . i have written to campbell wilson many times and even managed to get a response . but no change on the ground . he promised me to fix the meal quality which i guess is the easiest thing to do . yet it sucks so bad .. the only reason i fly is the star alliance connection .. overall very sad and i dread to fly them every time .. but no other option for me
I did a recent flight from Melbourne to New Delhi. It felt like I was in a nightmare simulator. No in flight entertainment obviously. The hospitality was okay. Food was okay. The immigration at New Delhi made me feel unwelcomed. It's just chaos imo.
Probably a good thing given their horrific safety record and complaints about literally everything from raw chicken served for first class meals to human excrement on the floors. But apparently the shitty floors are OK according to management because "it's dried on and won't get on your shoes"......
@@mr.darkheart2979it’s not racist. It looks like a dire airline. I flew with Kenya airways and it was awful . Also flown with British airways and had awful flights too.
As an Indian having travelled to and fro between multiple airlines and collecting all my experiences, I can conclude that Air India is inconsistent with their crew and ground services since I have experienced both hell and heaven in the same airline multiple times................Glad you covered this, chances are that this video will reach the management or atleast spark a discussion within the top dawgs.
@@muditvats6045 The management of Air India couldn’t care less. Look at TCS, another mess from the Tata group. Maybe there are many more, but it’s simply a waste of time discussing them.
I have been to India, and this video showcases all its issues. It is incredibly annoying because when I try to recommend people to travel there, I have to warn them of these problems
Be careful, you gonna get hate for speaking the truth😂 Crazy how many people from there get butthurt when you say how it is, oddly enough they haven’t experienced anything else so think it’s the norm and people are just lying lol
Air india is a shitt! Filthy flights.. absolutely shitty staff.. and the food they serve on flights is garbage. Fly with air india if you want to ruin your travel experience!!
Josh, looks like nothing has changed for decades since I was a travel consultant. When people came to me and wanted to book a flight on Air India because it was so cheap, I would always tell them not to do it and suggested a slightly higher priced flight on another carrier. All of my customers who insisted on taking Air India always came back to me and said - we should have listened to you.
I’m also a wheelchair guy, and I hate being the annoyance for the ground and crabin crew. I even managed to disrupt BA at LHR because the assistance team didn’t show up for 40 minutes after everyone else deplaned. My wife allways tells me that it is not my fault, but still, I feel ashamed for inconviniencing so many people.
It’s only your fault if you are in a wheelchair because of obesity 😂 All jokes aside, that’s not on you it’s on the airline. You paid like everyone else.
You should very well be inconveniencing people. This will put pressure on management eventually. And it is your very right to have these services provided. You should stand your ground, and I am sure you have a lot of people on your side (apaet from those who are responsible for not providing the services you were meant to reveive).
You’re NEVER an issue. There but for the grace of god go I … we should all show empathy, understanding and accommodation to our fellow travelers in need of a little help. Safe travels my friend! ❤❤❤
@Josh, I've been to India in 2023. My international flight has been delayed by an hour. A board near the gate stated my flight was on-time, but an e-mail I've received from travel app I use in my flights confirmed a delay. The info on the electronic board changed after original boarding time has passed.
What TATA Group did wrong was they started to tell people things will change very quickly. they wanted Air India to expand, improve, and become a global giant with a modern fleet and professional crew, but, that takes time. There are not even enough new aircrafts delivered yet and they started offering public the moon and the stars. That's why people are questioning it. This is an airline that that came out of decades of mismanagement and won't change anytime soon.
I don't agree. Tata is a great company with an excellent service culture. I have been to TAJ hotels and also have a tata car. In both the cases the staff are excellent. But I don't understand why they have not been able to make Air India great again.
Disastrously poor vehicles - had a colleague with a new one in Africa some years ago and the air conditioning broke within 2 weeks and couldn't fix it for more than 6 months. Was falling apart within a year.
I work for a western airline and on flights to India we have indian cabin crew. The crew is lovely and super polite, at least for us pilots, and I have never heard any complaints from the passengers either. The ground handling in Delhi has always been good, in par with most of the international airports around the world. ATC can be sometimes hit or miss, but the airport works in general. It can be done even in Delhi, so maybe it really is an Air India problem.
@@KamalAdh very simple reason bro cuz you are Nepali. Try getting plastic surgery for a Russian or German face and then you see what wonderful experience you will have
Gate changes and notifications are crucial! Especially if you’re a first time traveler, if you have mobility issues, you’re not familiar with the airport. I’ve missed a flight a Jeppeson in Denver simply from not understanding just how huge the airport is!!!
Worked for an Indian owned hotel group in the UAE. It was a complete and utter shit show when it came to getting salaries paid for all the service staff. And the company also didn't like paying suppliers....A bar or restaurant is no good if you don't have food or drink to offer patrons. And that ties in with what it's like to fly Air India..an utter disaster
This is completely my experience as well dealing with Indian companies - everything is about cost minimisation instead of delivering what is in interest of end customer, and it shows across all industries. Including even IT, where piecemeal solutions are delivered, backend is a mess and patchwork solutions are done on the fly.
@@wholiveswhere Only the east gets to be generalised like this. Imagine if this was a shitshow on Delta or BA, no one would be talking about this being American or British business culture. But because its India, it gives opportunity to people like you to come out and spew ignorant stuff about other countries' culture. As if cost minimisation and profit maximisation is not a huge priority in the west too.
I was flying BOM-DEL on AI, captain announces descent into DEL and the crew had not even started tray collection with folks still eating. There was utter chaos and rush to collect food trays to the point that there were trays and food on the floor😂 . Not one or two but a good half dozen. The crew was confused,, should they pick the food from the floor or from seats because the descent was on ! They let the food stay but trays were picked from floor and seats .What a s show but a truly unique experience AI is throwing bodies to increase flights and get market share. They are rushing employees through the process without adequate training and it is obvious. The TATA thing is just corporate blah blah and AI at this rate is destined to crash land 🛩️
Nothing short of a shitshow for me too. last minute equipment swap 40 minutes before departure gave random seat allocations to those who'd paid for theirs which flipped everyone off
I flew with Air India (Vistara) from Mumbai to Delhi on 21 January 2025 in Premium Economy. I had a completely opposite experience. Everything from check-in in Mumbai to baggage claim in Delhi was 100% fine. No waiting time at check-in in Mumbai, friendly and competent ground staff, easy boarding, good seat with plenty of space, menu card and delicious food, flew on time, my suitcase arrived at the baggage carousel before me. All in all a very positive experience with Air India and I didn't pay much more for Premium Economy and I chose it only because 25 kg of checked baggage was allowed.
I just flew Mumbai to Kolkata return in premium economy. The baggage allowance was quite generous but the bottom of the suitcase was damaged on arrival in Kolkata. Otherwise the flights were pretty decent
Wait bro !!! It will improve in next 50 years 🤡 Even Vistara was no perfect in terms of unusual delays. Still they shouldn't have merged the two. As an "honest" Indian, I have experienced the same. They should realise that buying more planes won't make them better but improving the current ones will.
Sadly Jet Airways never managed to get its second wind! Any new start-up has many hurdles to go through to achieve International status and as you say a difficult space to operate for any budding Indian entrepreneur who will need “very deep” pockets. It would be nice to see a few new and “immediate”international Indian flag carrier start-ups enter the market ….. We live in a world of disruption and the pace of change has to accelerate.
Had exactly the same experience flying from Delhi in business class last year. Absolutely appaling ground experience. I also had to walk to 3 different gates as they changed them every 20 minutes. Ground staff was rude and unhelpful and yet acted arrogant and entitled. Food on board was just meh, but the cabin crew, surprisingly, was very friendly and trying hard despite a pretty dated and not well cleaned airplane. I only tried Air India as Vistara, which was managed by Tata and Singapore Air, was a very good experience in India. I realize now that must have been because of Singapore Air and not so much because of Tata. Now Vistara is gone too, swallowed up by this dysfunctional Air India. Unless they get their act together I will certainly avoid this airline.
We the people of India are very sorry on behalf of our late Ratan Tata. We India used to owned this company but due to some mismanagement of some of air India we sold it to Tata group. We were hoping that we could see some better results.. even the late Ratan Tata might be trying to solve this case.. if the tata groups want to improve their image like Ratan Tata.. i think group committee of tata group must have to think like Ratan tata.. Sack all those misbehaving people who are defaming the name of Ratan Tata and India.. these people needs to resign themselves if they have shamed left in them.. Jai hind
Most of what you faced today actually is a consequence of the average Indian incompetence. As simple as that. And yes even we are starting to slowly lose faith on Tata's Air India, albeit we still have our fingers crossed.
Absolutely rubbish airline, we missed our flight Air India from Bombay to Delhi on 21 st December, we had to buy another ticket, rude , incompetent staff. I am still waiting for my refund.
It's unlikely that Tata will improve Air India anytime soon. Forget the groud experience, they can't even give a damn to retrofit their 787s ans 777s, can't maintain their A350s either (few broken parts were spotted in A350 buisness class). Cabin crew is more of a miss than hit. Food is also below average. Indigo is also equally hopeless now in in flight service. India seriously needs more flag carriers than LCCs to give tough competition to AI and Indigo. Kingfisher and Jet Airways are badly needed now.
But when everyone just buys based on price in India, the airlines that have slightly better service like Kingfisher and Jet Airways get undercut and go out of business. Apart from the elite who travel up the front anyway, it's a race to the bottom constantly.
Glad you posted this. The airline is run by contractors who are totally incompetent to run an airline operations. None of these are Air India employees so there is ZERO accountability. Most of these people are younger people with almost no training and have no experience how to handle this operation so we should expect the worst experience. There billing is another shit show. If you are in a situation where they need to refund you then expect a very long turnaround and it will be close to a miracle if you get your money back. Its a FRAUD company and should not be allowed to operate. #airindia #fraud #buyerbeware #donotfly #customerlast #tata
Those dressed in yellow are actually Air India Express (reads AIX) staff and they are considered to be a bit inferior (behavior / training etc) compared to the main Air India staff - Oh, and they are also managed differently. Not sure who decided to do that and why.
Hey Josh, I notice you captured quite a few shots of the UPS 767 at Delhi airport. Here’s an idea - write to them and ask if you can do a flight review on one of their cargo flights in the jump seat. First ever loo review of a Boeing 767 cargo loo!!!
The people who work in Air India can't even afford to buy a car... Aviation is a completely alien world for them. They have absolutely NO understanding of anything other than their work role. Great video!
My recent travel experience with AI was really bad. First, it began at the check-in counter in Lucknow. I told them I wanted to upgrade my seat to Business in the Delhi to Kolkata sector with my upgrade voucher. But they said they couldn’t do it from LKO and that I should contact the transfer desk in Delhi. I told them that the layover was short and it would be difficult. But still, they didn’t do it. I reached the transfer desk in Delhi, but they said they couldn’t do it either. And I should go near gates 27-28 and speak there. I went there, and they also blatantly denied it, saying it was only possible at the check-in counter, and the people at LKO should have done it. What an amazing way to harass loyal customers! Also, I got hair in the dessert on my flight from LKO to DEL, for which they paid me 1000 INR as compensation after I complained online LOL
I will avoid flying to India in general and / or fly on Air India and / or any Indian airline ! Why would I waste good money and time when they (airlines and airports)obviously can’t get their act together?!?!!! I would be constantly worried about ATC’s competency as well as their ground security screening…
A lot of passengers found their credit cards were cloned when they paid for a ticket on Air India. Someone went on a shopping spree soon after with those Credit Cards. BEWARE!!
The ground staff really need to improve. I fly del bkk all the time. Once I flew from Mumbai to Delhi and my entertainment system wasn't working. Tried to share with my seatmate but hers wasn't working either. Also, as a star alliance gold member, every time I land at an airport in India, the ground staff don't seem to know to release the priority baggage first. I had to tell the ground crew to do that for me, yet my luggage was one of the last to come out. When it came out, it was damaged and air India decided to compensate me with one thousand rupees
Disappointed and shocked as it seems ZERO has changed in more than 40 years . I travelled ONLY once on Air India and never again !!. I must say that I had no problem with airline itself or with the crew ( I was given an upgrade to First Class while sitting on the bus to the aircraft ) . My issues were entirely with the airport staff and officials whom I found to be rude , arrogant , unhelpful , obnoxious and utterly disinterested in their jobs or the actual passengers. I won't bore you with the details at the risk of getting Repetetive Strain Injury to type for so long but it was way , way , way the worst experience I ever had at an airport .
Josh, it seems like folks whinging about Air India are in a bad marriage they don’t want to get out of ! I have flown their new A350 from the U.S. to India( the one’s they bought when Aeroflot cancelled ), and thought the experience was good. Nothing outstanding, but not too bad either. It’s an airline in transition, and will take some time for the hardware improvements to show up. But the softer side( ground staff) must get better, as well as the folks who deliver food and keep planes clean. I have seen similar screw ups with AA, UAL, LH, so nothing unique to AI. But if AI wants to achieve service levels like CX, SQ, etc they need to sweat the details. This includes accountability for food quality, customer service at check in, keeping toilets clean in flight, among other things. There must be mid and higher level supervisors and managers who fear for their jobs when there is an unresolved complaint, or root cause of a failure is not investigated and fixed. There is a reason CX, Emirates or SQ do well.. their front line employees and managers are under incredible stress and tension to make sure things work… ie sweating the details. I think Vistara may have had this, but I don’t know if it still exists.i think the new CEO is working on this. BTW, my flight between the U.S. and India had clean toilets, and it looked like someone had cleaned them mid flight. As a follow up, if someone at AI gets to the bottom of your complaints and fixes them, and gives you a coupon for a flight, that would be good. Finally, you exaggerate the walk time between the gates.. it’s way less than 30 minutes.
So sorry to say this, but having been to India many times in my career - this is a endemic cultural phenomenon that is very hard to eliminate. Even the most expensive top class hotels and experiences in India just lack the finesse and finishing in most aspects. The care and attention does not flow through the culture, perfectionism which is needed in the service industry is instead replaced by cost minimisation, squeezing suppliers and employees - and the whole ethos is about just doing enough to get it across the line. Having stayed in luxury hotels throughout Asia, India is simply no match for other countries in the region when it comes to finishing and efficiency.
Not to mention, having been through Delhi airport - even as a relatively new airport, the transit area is filled with mosquitoes, many things are simply not working including taps and dryers in bathrooms - there is no accountability and the new airports are a paper facade. Mumbai airport the same - went there and they run out of various drink and food options, the airline lounge facilities are lacklustre and food inedible. Checkin processes are completely inefficient. I love the food and the people but if you're looking for high end efficiency, it's not the place!
Civil aviation in india: sucks Railways: constant decline Roads: meh(up and down, mostly down) Tourist places + local people: worst of all These sectors haven't recovered well to pre pandemic levels + decreasing consumption/aspiration
@mach1shobhan you think population control will improve civic sense or by teaching, ensuring and then enforcing it bro population is not the reason for everything, read about TFR in India and rest countries
Having done a lot of work for Tata Steel in the UK I can confirm that I would never, ever fly on one of their aeroplanes. Awful safety culture that buried half of the life-threatening issues we raised although they were more than happy to ban you from site if you broke their ridiculous vehicle speed limit. One of the offices was a shrine to the old man with his photos and words of wisdom all over the walls. His best quote at his alter was "I don't believe in taking right decisions; I take decisions and then make the right" which basically means you do zero planning, hope for the best and then change tactics when it all goes to shit. Not the best approach for an airline!
Was it Backpacker Ben or Noel Phillips who got sick from the food on Air India? From all I hear: *If you love your stomach and want no trouble: AVOID !*
15:58 civic sense deprived pax must be dealt the hard way. I would love to play around with the little recline button for some high altitude joyride XD
I've been to India three times, getting around by plane and train. The country and its people are awesome, but the trains and planes are pretty dirty and uncomfortable.
Yes. Criticism is important for change. And that is why people point these things out. Not because they hate Air India or the whole Sub-continent. They want it to do better, and to succeed and so the citizens can be proud of doing good work. Sadly, I see attacks here from folk that just don't want to change. They want the Airline and country to fall behind with their foolish pride! Maybe they don't know they are doing something wrong. Now they can look at the industry standard and make changes. That is the sole purpose Josh does this. It makes for a better flying experience for all of us. I always find flying stressful, you are at the mercy of the Airline at its crew. Most of my flights have been a long duration which is very tiring. And to have a bad experience could destroy your whole vacation. And it is not like they people are flying for free! They are paying good money to fly. For international flights some have to save a lot to buy those tickets. No matter how big Air India is, there is no excuse to improve in 2 long years!! From the very beginning, the customer's first impression of the Airline, it is chaotic and the crew lack enthusiasm to meet and greet you as someone who chosen to give their money to, that ultimately pays their salaries. Sad. 😢 Thank you for valuing Josh's work. It makes for a better travel experience for all of us!
I had a similar experience two weeks ago, particularly regarding the ground services. They did not adhere to IATA travel center standards, and the check-in agent provided me with misleading and false information. My trip with Air India ended up costing me extra money, energy, and headaches. I had a very similar issue at the boarding gate as well. The monitors displayed the wrong gate number, and by the time I arrived, the gate was closed. The next gate showed my destination but was actually boarding another flight, so I ended up boarding from a gate marked for Kuala Lumpur. It was a terrible experience, and I will definitely try to avoid flying with them in the future.
Been to India once about 12 years ago and your video is again a great reminder why I’d never ever go back - even with a free ticket. The airline and hospitality situation in 99% of cases is an absolute joke. I keep hearing about all these ‘improvements’ but I’m yet to see or hear any experiences that were different or improved from mine. Disorganised, rude, arrogant, uncomfortable and generally filthy - third world hell.
I feel they are currently focussing on the "prestige" route from Delhi to Bangalore. While ground service in Delhi is still a shit show, they use all their new planes or old Vistara ones. Ground Service in Bangalore however is on another level and very very smooth.
They had a huge slick ad campaign of how glorious Air India was going to be!! All cheap visuals! Nothing more! They hired a British company to put that ad campaign together and went back to same garbage!
honestly I admire you Josh how you stayed calm for your whole trip with them 🇮🇳 🫨and probably the worst seats 💺 in whole the world for xy hour flight looks like (suburban bus 🚍 ) 😂 but another from your great adventures 😊thank you ☺️🎉
India is obviously trying to become a developed country with ambitions to overtake China. But with an Airline being managed like this and the shocking levels of incompetence, I can't see them achieving those ambitions. China's airline industry is both professional and efficient, but India must only look at Singapore Airlines or Cathy Pacific for examples of best practices. In 2025, the level of incompetence and nepotism in Indian companies, especially staffing, needs to stop.
I look at the boards and check with the info centre . As for long walks ? Stuttgart gave me a whole new experience ! no signs and unhelpful ground staff !
I experienced the same situation when I traveled from Delhi to London-just one counter and gate changing at end time. Its been more than 6 months still, and you also face the same issue... I really feel sorry for you. I would hope that the problems will be sorted out. I believe its gonna change and be one of the best airlines in the world.
I had an issue with Delta switching gates at the last moment, flying back from Orlando airport Thursday night. If I had not checked the departure board, and noticed the gate number was different to the one the check in desk wrote down on my ticket, I would have missed the flight
6:42 happened to me at dxb once Flight was supposed to arrive at one gate, 30 minutes later the gate changed. Again just 15 minute before scheduled boarding time the gate was changed because an Air algerie flight was undergoing maintenance on the orginal gate
Its as simple as communication. If the airport staff do not communicate with the airline theirs your problem right there. My bug bear about airports in general is how they have stopped announcing flight gate numbers and reading it on a board is not the best. The cleanliness and dated interior is a major issue and i think ground staff have to take responsibility for this and the cabin crew.
15:15 - call out the person, 'They paid for a seat, not 2,' or call the cabin crew. Dunno if this would change anything since we're talking about Air India.
I admire your courage boarding Air India. Being a college student, I boarded an PIA flight once from Tokyo to Manila many years ago. The airplane was an animal dump pit and I never took any flight of Indian origin eversince. There are too many horrible stories I heard from foreign pilots flying domestic Indian airlines. It's not worthy of trying their flights.
You took PIA flight and complaining of not taking any indian origin flight🤡dude you're not even matured enough to know the full form of airlines and their origin....go and google national carrier of pakistan
A big deal is made of the fleet expansion, but I've always said, without dramatic service quality improvement, it will be a waste of time. I am not optimistic.
Once in 200X i was on my way to Mumbai with my son from BUD via FRA. In Budapest I could NOT check to Air India flight so I had to do so in Frankfurt. We had to collect our bags in FRA and re-check them onward to BOM. It was a real nightmare. But, this happened about 20 yrs ago... We traveled to take part on a marriage and carry the very valuable Hungarian made china set in our hands... Since that, I keep traveling to India ONLY with LH and/os SWISS.
I recently flew on an international route with Air India and found that the aircraft was looking tierd, cabin needed refurbishing, seats lacked comfort and worst of all the cabin attendances weren't responsive apart from one hard working female attendant. On the contrary their vistara (air india) proved to be a very good airline...seat was wide, cabin crew all well notched it up...l think vistara could shadow some of its good effects on its parent airline air india, just a thought...
I love that you are doing economy reviews! I see that most airline review channels starts to do business/first class only once they’ve found success and never goes back to doing the content that made them and which usually is the most entertaining to watch. Apart from that it’s just much more relevant to 99% of viewers to see how the economy experience is before deciding whether to book on the airline or not. Please never become a luxury class reviewer! 🙏
What do you make of Air India? Will TATA ever be able to turn around the airline? Let me know in the comments.
nope
never ever under TATA . i am a Platinum member with AI for few years and living in Thailand . i have only seen the airline going down the hill in everything .. be it the soft product or the hard product . i have written to campbell wilson many times and even managed to get a response . but no change on the ground . he promised me to fix the meal quality which i guess is the easiest thing to do . yet it sucks so bad .. the only reason i fly is the star alliance connection .. overall very sad and i dread to fly them every time .. but no other option for me
I did a recent flight from Melbourne to New Delhi. It felt like I was in a nightmare simulator. No in flight entertainment obviously. The hospitality was okay. Food was okay. The immigration at New Delhi made me feel unwelcomed. It's just chaos imo.
They'll probably pull a Qatar before they fix things.
after watching this, glad i don't have to use the airline and pleased we have emirates.
"I'm proudly banned from Qatar Airways" is hilarious 😭
@greta_k 🤣🤣
Probably a good thing given their horrific safety record and complaints about literally everything from raw chicken served for first class meals to human excrement on the floors. But apparently the shitty floors are OK according to management because "it's dried on and won't get on your shoes"......
@@michealrossiter148 they don't have a horrendous safety record...
he should also state that he is banned from US as well :)
@Matrixu he said in some video (not long ago) but yeah he doesn't say it just like he says about Qatar or any other
I've seen enough Air India reviews to know I will never fly with them.
I've seen enough of India to never need to fly with Air India
@@jcspotter7322 Ok racist
Hear hear
@@mr.darkheart2979it’s not racist. It looks like a dire airline. I flew with Kenya airways and it was awful . Also flown with British airways and had awful flights too.
@@mr.darkheart2979Cope hard with the facts
1.4 billion people and they can't find a few thousand good employees to run an airline
It's nepotism.
Because most hires are made through internal connections not from talent hunt !
All the talents from there usually move abroad
Have you tried sorting through 1.4 billion people?
Most of the staff still believe they are part of government and refuse to change.
Indians are good IT technicians.
In general, there’s no accountability in India.
If you are big and powerful, and have connections, you are not accountable to anyone.
hence why they behave the way they behave in countries like Canada, USA and Australia! got it.
As an Indian having travelled to and fro between multiple airlines and collecting all my experiences, I can conclude that Air India is inconsistent with their crew and ground services since I have experienced both hell and heaven in the same airline multiple times................Glad you covered this, chances are that this video will reach the management or atleast spark a discussion within the top dawgs.
@@muditvats6045
The management of Air India couldn’t care less. Look at TCS, another mess from the Tata group. Maybe there are many more, but it’s simply a waste of time discussing them.
@@laheart1957 THANK YOU they are in a state of flux without leadership.
I have been to India, and this video showcases all its issues. It is incredibly annoying because when I try to recommend people to travel there, I have to warn them of these problems
Be careful, you gonna get hate for speaking the truth😂 Crazy how many people from there get butthurt when you say how it is, oddly enough they haven’t experienced anything else so think it’s the norm and people are just lying lol
@@PortuguesePirate99 Noones going to hate you for saying the truth chill
Also, the rampant rape issue
@@PortuguesePirate99 Sounds like you're more rentfree about imagined opposition to criticism than there is actual butthurt criticism lol
Air india is a shitt! Filthy flights.. absolutely shitty staff.. and the food they serve on flights is garbage.
Fly with air india if you want to ruin your travel experience!!
Josh, looks like nothing has changed for decades since I was a travel consultant. When people came to me and wanted to book a flight on Air India because it was so cheap, I would always tell them not to do it and suggested a slightly higher priced flight on another carrier. All of my customers who insisted on taking Air India always came back to me and said - we should have listened to you.
I’m also a wheelchair guy, and I hate being the annoyance for the ground and crabin crew. I even managed to disrupt BA at LHR because the assistance team didn’t show up for 40 minutes after everyone else deplaned. My wife allways tells me that it is not my fault, but still, I feel ashamed for inconviniencing so many people.
I know the feeling well myself. But, you’re not an annoyance. All of us are glad you’re able to travel! We are all in this together.
It's never your fault, if the airline doesn't make their proper accommodations, they're the ones in the wrong
It’s only your fault if you are in a wheelchair because of obesity 😂
All jokes aside, that’s not on you it’s on the airline. You paid like everyone else.
You should very well be inconveniencing people.
This will put pressure on management eventually.
And it is your very right to have these services provided.
You should stand your ground, and I am sure you have a lot of people on your side (apaet from those who are responsible for not providing the services you were meant to reveive).
You’re NEVER an issue. There but for the grace of god go I … we should all show empathy, understanding and accommodation to our fellow travelers in need of a little help. Safe travels my friend! ❤❤❤
@Josh,
I've been to India in 2023. My international flight has been delayed by an hour. A board near the gate stated my flight was on-time, but an e-mail I've received from travel app I use in my flights confirmed a delay. The info on the electronic board changed after original boarding time has passed.
Air India should immediately replace the management
What TATA Group did wrong was they started to tell people things will change very quickly. they wanted Air India to expand, improve, and become a global giant with a modern fleet and professional crew, but, that takes time. There are not even enough new aircrafts delivered yet and they started offering public the moon and the stars. That's why people are questioning it. This is an airline that that came out of decades of mismanagement and won't change anytime soon.
Tata as a company is a mess. Tata have a name cause of Ratan Tata. Do one thing buy a Tata Car and see for yourself.
Totally agreed... Tata simply enjoys undying undue loyalty of their fanboys for absolutely no reason
Totally agree. I have Nixon and every time I go for servicing it is a struggle to get a slot and vehicle back on time.
I already have harrier it's working fine and service is good too, speak for yourself
I don't agree.
Tata is a great company with an excellent service culture.
I have been to TAJ hotels and also have a tata car.
In both the cases the staff are excellent.
But I don't understand why they have not been able to make Air India great again.
Disastrously poor vehicles - had a colleague with a new one in Africa some years ago and the air conditioning broke within 2 weeks and couldn't fix it for more than 6 months. Was falling apart within a year.
I work for a western airline and on flights to India we have indian cabin crew. The crew is lovely and super polite, at least for us pilots, and I have never heard any complaints from the passengers either. The ground handling in Delhi has always been good, in par with most of the international airports around the world. ATC can be sometimes hit or miss, but the airport works in general. It can be done even in Delhi, so maybe it really is an Air India problem.
Indian airports staffs are also worst and racist. As a Nepali and travelled 7 countries till date, I always face racism on Indian airports.
@@KamalAdh very simple reason bro cuz you are Nepali. Try getting plastic surgery for a Russian or German face and then you see what wonderful experience you will have
The Indian crew of my airline has always been highly praised. Very courteous and service minded. It's definitely an Air India issue.
EVERYTHING in India is Chaotic, E-VE-RY-THING !!!!!!!!
Singapore Airlines own 25 percent of Air India. It should sell as Air India could tarnish its reputation.
Gate changes and notifications are crucial! Especially if you’re a first time traveler, if you have mobility issues, you’re not familiar with the airport. I’ve missed a flight a Jeppeson in Denver simply from not understanding just how huge the airport is!!!
Josh straight away taking no BS from the staff at the check in. Love it.
Sam chui video incoming 😂
Worked for an Indian owned hotel group in the UAE. It was a complete and utter shit show when it came to getting salaries paid for all the service staff. And the company also didn't like paying suppliers....A bar or restaurant is no good if you don't have food or drink to offer patrons. And that ties in with what it's like to fly Air India..an utter disaster
This is completely my experience as well dealing with Indian companies - everything is about cost minimisation instead of delivering what is in interest of end customer, and it shows across all industries. Including even IT, where piecemeal solutions are delivered, backend is a mess and patchwork solutions are done on the fly.
Indian ethics in a nutshell.
@@wholiveswhere Only the east gets to be generalised like this. Imagine if this was a shitshow on Delta or BA, no one would be talking about this being American or British business culture. But because its India, it gives opportunity to people like you to come out and spew ignorant stuff about other countries' culture. As if cost minimisation and profit maximisation is not a huge priority in the west too.
Air india during govt ops: 🤡
Air india during private ops: 🤡
We Indians will never ever improve ourselves 🤡
At least you’re good at “managing” concussion subs 😂😂
@@michaelx4810 what are concussion subs?
@@curious_thinker it’s a cricket thing.
@@michaelx4810 doesn't make sense here (I stopped following Indian cricket)
@@michaelx4810like how new zealand robbed in 2019 WC😂
hmmm, Nonstop Dan releases a video about Air India, praising them just before Josh releases this video.
Different people having different experiences
It's almost like two people can have vastly different experiences with the same airline?
Dan is a paid puppet
@@Atsingh99he's a privileged posh boy
@@Atsingh99Any proof?
I was flying BOM-DEL on AI, captain announces descent into DEL and the crew had not even started tray collection with folks still eating. There was utter chaos and rush to collect food trays to the point that there were trays and food on the floor😂 . Not one or two but a good half dozen. The crew was confused,, should they pick the food from the floor or from seats because the descent was on ! They let the food stay but trays were picked from floor and seats .What a s show but a truly unique experience
AI is throwing bodies to increase flights and get market share. They are rushing employees through the process without adequate training and it is obvious. The TATA thing is just corporate blah blah and AI at this rate is destined to crash land 🛩️
3:31 That guy was weird, he already forgot Bangkok 😂
Exactly: his face showed he had no clue about Bangkok, Bangalore,… domestic or international. Not his fault btw. Management!
Not sure if English was his strong suit.. but he seemingly got the check-in done
@@mark123655but they learned Geography right?
Thank you for bringing this to light . I’m an Indian I always knew that merger was just a publicity stunt.
Thanks for making them accountable
Nothing short of a shitshow for me too. last minute equipment swap 40 minutes before departure gave random seat allocations to those who'd paid for theirs which flipped everyone off
I flew with Air India (Vistara) from Mumbai to Delhi on 21 January 2025 in Premium Economy. I had a completely opposite experience. Everything from check-in in Mumbai to baggage claim in Delhi was 100% fine. No waiting time at check-in in Mumbai, friendly and competent ground staff, easy boarding, good seat with plenty of space, menu card and delicious food, flew on time, my suitcase arrived at the baggage carousel before me. All in all a very positive experience with Air India and I didn't pay much more for Premium Economy and I chose it only because 25 kg of checked baggage was allowed.
I just flew Mumbai to Kolkata return in premium economy. The baggage allowance was quite generous but the bottom of the suitcase was damaged on arrival in Kolkata. Otherwise the flights were pretty decent
There is a huge difference between domestic and international air India
Wait bro !!! It will improve in next 50 years 🤡
Even Vistara was no perfect in terms of unusual delays. Still they shouldn't have merged the two. As an "honest" Indian, I have experienced the same. They should realise that buying more planes won't make them better but improving the current ones will.
Sadly Jet Airways never managed to get its second wind! Any new start-up has many hurdles to go through to achieve International status and as you say a difficult space to operate for any budding Indian entrepreneur who will need “very deep” pockets.
It would be nice to see a few new and “immediate”international Indian flag carrier start-ups enter the market …..
We live in a world of disruption and the pace of change has to accelerate.
You are absolutely
right Mark !
If the ground product is weak, then total experience is poor !
Jet airways is coming back though?
jet airways is done for. It's never gonna come backZ
@@delta_cosmic it is tho. It was bought back by a co last year.
You received that email & WhatsApp from Sam Chui not Air India! 🤣🤣🤣
I used to replenish the galleys on the B747 at Heathrow back in the early 80's. always full of cockroaches😱😱
Seriously??? Ugh! Plz tell me more - I flew a lot on AI as a kid back then😢
Anthony from the Mumbai call centre will be in touch soon, your phone has been compromised and he needs your credit card details 🤔
Had exactly the same experience flying from Delhi in business class last year. Absolutely appaling ground experience. I also had to walk to 3 different gates as they changed them every 20 minutes. Ground staff was rude and unhelpful and yet acted arrogant and entitled. Food on board was just meh, but the cabin crew, surprisingly, was very friendly and trying hard despite a pretty dated and not well cleaned airplane.
I only tried Air India as Vistara, which was managed by Tata and Singapore Air, was a very good experience in India. I realize now that must have been because of Singapore Air and not so much because of Tata. Now Vistara is gone too, swallowed up by this dysfunctional Air India.
Unless they get their act together I will certainly avoid this airline.
Typical Delhi, typical Air India. The airline might be shit, but the ground experience in Mumbai is always slightly better.
We the people of India are very sorry on behalf of our late Ratan Tata. We India used to owned this company but due to some mismanagement of some of air India we sold it to Tata group. We were hoping that we could see some better results.. even the late Ratan Tata might be trying to solve this case.. if the tata groups want to improve their image like Ratan Tata.. i think group committee of tata group must have to think like Ratan tata..
Sack all those misbehaving people who are defaming the name of Ratan Tata and India.. these people needs to resign themselves if they have shamed left in them..
Jai hind
Most of what you faced today actually is a consequence of the average Indian incompetence. As simple as that. And yes even we are starting to slowly lose faith on Tata's Air India, albeit we still have our fingers crossed.
Hi Josh, regarding the gate change, is it really the mistake of the carrier or of the airport? Incredible India 😒
Absolutely rubbish airline, we missed our flight Air India from Bombay to Delhi on 21 st December, we had to buy another ticket, rude , incompetent staff.
I am still waiting for my refund.
Wow, they really weren't lying when they said you will still get the "Vistara Experience".
Every sector in India is going downhill, the country is like a sinking ship
As disastrous as the country 😂🤣
Not a clown show like usa tho😂
It's unlikely that Tata will improve Air India anytime soon. Forget the groud experience, they can't even give a damn to retrofit their 787s ans 777s, can't maintain their A350s either (few broken parts were spotted in A350 buisness class). Cabin crew is more of a miss than hit. Food is also below average. Indigo is also equally hopeless now in in flight service. India seriously needs more flag carriers than LCCs to give tough competition to AI and Indigo. Kingfisher and Jet Airways are badly needed now.
But when everyone just buys based on price in India, the airlines that have slightly better service like Kingfisher and Jet Airways get undercut and go out of business. Apart from the elite who travel up the front anyway, it's a race to the bottom constantly.
Best thing to do is call the cabin crew and ask them to ask the passenger at the back to take her arms of your seat
Yep, thought the same
Glad you posted this. The airline is run by contractors who are totally incompetent to run an airline operations. None of these are Air India employees so there is ZERO accountability. Most of these people are younger people with almost no training and have no experience how to handle this operation so we should expect the worst experience. There billing is another shit show. If you are in a situation where they need to refund you then expect a very long turnaround and it will be close to a miracle if you get your money back. Its a FRAUD company and should not be allowed to operate. #airindia #fraud #buyerbeware #donotfly #customerlast #tata
Those dressed in yellow are actually Air India Express (reads AIX) staff and they are considered to be a bit inferior (behavior / training etc) compared to the main Air India staff - Oh, and they are also managed differently. Not sure who decided to do that and why.
One time AI. Never again
Avoid Delhi Airport in any case. Worst cabin crews I experienced ever.
Hey Josh, I notice you captured quite a few shots of the UPS 767 at Delhi airport. Here’s an idea - write to them and ask if you can do a flight review on one of their cargo flights in the jump seat. First ever loo review of a Boeing 767 cargo loo!!!
The people who work in Air India can't even afford to buy a car... Aviation is a completely alien world for them.
They have absolutely NO understanding of anything other than their work role.
Great video!
My recent travel experience with AI was really bad. First, it began at the check-in counter in Lucknow. I told them I wanted to upgrade my seat to Business in the Delhi to Kolkata sector with my upgrade voucher. But they said they couldn’t do it from LKO and that I should contact the transfer desk in Delhi. I told them that the layover was short and it would be difficult. But still, they didn’t do it. I reached the transfer desk in Delhi, but they said they couldn’t do it either. And I should go near gates 27-28 and speak there. I went there, and they also blatantly denied it, saying it was only possible at the check-in counter, and the people at LKO should have done it. What an amazing way to harass loyal customers!
Also, I got hair in the dessert on my flight from LKO to DEL, for which they paid me 1000 INR as compensation after I complained online LOL
It was dreadful 7-8 years ago when I flew with them. It see it hasn’t changed.
I will avoid flying to India in general and / or fly on Air India and / or any Indian airline ! Why would I waste good money and time when they (airlines and airports)obviously can’t get their act together?!?!!! I would be constantly worried about ATC’s competency as well as their ground security screening…
A bet that airport and airplane smelled so bad
A lot of passengers found their credit cards were cloned when they paid for a ticket on Air India. Someone went on a shopping spree soon after with those Credit Cards. BEWARE!!
The ground staff really need to improve. I fly del bkk all the time. Once I flew from Mumbai to Delhi and my entertainment system wasn't working. Tried to share with my seatmate but hers wasn't working either. Also, as a star alliance gold member, every time I land at an airport in India, the ground staff don't seem to know to release the priority baggage first. I had to tell the ground crew to do that for me, yet my luggage was one of the last to come out. When it came out, it was damaged and air India decided to compensate me with one thousand rupees
Disappointed and shocked as it seems ZERO has changed in more than 40 years . I travelled ONLY once on Air India and never again !!. I must say that I had no problem with airline itself or with the crew ( I was given an upgrade to First Class while sitting on the bus to the aircraft ) . My issues were entirely with the airport staff and officials whom I found to be rude , arrogant , unhelpful , obnoxious and utterly disinterested in their jobs or the actual passengers. I won't bore you with the details at the risk of getting Repetetive Strain Injury to type for so long but it was way , way , way the worst experience I ever had at an airport .
Lack of training, or no training at all. Is it a monopoly in India with no competition that pushes them to improve?
Indian judiciary 🤡
Indian police 🤡
Air india 🤡
Indian education 🤡
Indians 🤡
That’s unfair observation.
Josh, it seems like folks whinging about Air India are in a bad marriage they don’t want to get out of ! I have flown their new A350 from the U.S. to India( the one’s they bought when Aeroflot cancelled ), and thought the experience was good. Nothing outstanding, but not too bad either.
It’s an airline in transition, and will take some time for the hardware improvements to show up. But the softer side( ground staff) must get better, as well as the folks who deliver food and keep planes clean. I have seen similar screw ups with AA, UAL, LH, so nothing unique to AI.
But if AI wants to achieve service levels like CX, SQ, etc they need to sweat the details. This includes accountability for food quality, customer service at check in, keeping toilets clean in flight, among other things. There must be mid and higher level supervisors and managers who fear for their jobs when there is an unresolved complaint, or root cause of a failure is not investigated and fixed. There is a reason CX, Emirates or SQ do well.. their front line employees and managers are under incredible stress and tension to make sure things work… ie sweating the details. I think Vistara may have had this, but I don’t know if it still exists.i think the new CEO is working on this. BTW, my flight between the U.S. and India had clean toilets, and it looked like someone had cleaned them mid flight.
As a follow up, if someone at AI gets to the bottom of your complaints and fixes them, and gives you a coupon for a flight, that would be good.
Finally, you exaggerate the walk time between the gates.. it’s way less than 30 minutes.
when I am in india I love to fly indiGo - best airline in india - you get what you pay for and more ❤
I WILL NEVER FLY THIS GARBAGE AIRLINE IN MY LIFE!
So sorry to say this, but having been to India many times in my career - this is a endemic cultural phenomenon that is very hard to eliminate. Even the most expensive top class hotels and experiences in India just lack the finesse and finishing in most aspects. The care and attention does not flow through the culture, perfectionism which is needed in the service industry is instead replaced by cost minimisation, squeezing suppliers and employees - and the whole ethos is about just doing enough to get it across the line. Having stayed in luxury hotels throughout Asia, India is simply no match for other countries in the region when it comes to finishing and efficiency.
Not to mention, having been through Delhi airport - even as a relatively new airport, the transit area is filled with mosquitoes, many things are simply not working including taps and dryers in bathrooms - there is no accountability and the new airports are a paper facade. Mumbai airport the same - went there and they run out of various drink and food options, the airline lounge facilities are lacklustre and food inedible. Checkin processes are completely inefficient. I love the food and the people but if you're looking for high end efficiency, it's not the place!
im glad I'm not the only one who thought air India was pretty shit
Civil aviation in india: sucks
Railways: constant decline
Roads: meh(up and down, mostly down)
Tourist places + local people: worst of all
These sectors haven't recovered well to pre pandemic levels + decreasing consumption/aspiration
indian civic sense has to improve for india to imrpove and as an indian i dont think it ever will unless population is under control.
@mach1shobhan you think population control will improve civic sense or by teaching, ensuring and then enforcing it
bro population is not the reason for everything, read about TFR in India and rest countries
9:24 🤯🤯 that is like puzzle quiz to solve - find proper gate! It is so dissatisfying
Having done a lot of work for Tata Steel in the UK I can confirm that I would never, ever fly on one of their aeroplanes. Awful safety culture that buried half of the life-threatening issues we raised although they were more than happy to ban you from site if you broke their ridiculous vehicle speed limit. One of the offices was a shrine to the old man with his photos and words of wisdom all over the walls. His best quote at his alter was "I don't believe in taking right decisions; I take decisions and then make the right" which basically means you do zero planning, hope for the best and then change tactics when it all goes to shit. Not the best approach for an airline!
India are supposed to be leaders in software development and technology but they can’t get basic gate notifications correct 😂. The seats 🤮
They are not leaders in anything ….. they are just CHEAP !!
I agree with his prognosis. Unless and until new aircraft come in with professional training very little will change.
Was it Backpacker Ben or Noel Phillips who got sick from the food on Air India?
From all I hear: *If you love your stomach and want no trouble: AVOID !*
Probably both!
15:58 civic sense deprived pax must be dealt the hard way. I would love to play around with the little recline button for some high altitude joyride XD
I've been to India three times, getting around by plane and train. The country and its people are awesome, but the trains and planes are pretty dirty and uncomfortable.
Thank you for bringing this to attention. I hope people notice this and demand better service
Yes. Criticism is important for change. And that is why people point these things out. Not because they hate Air India or the whole Sub-continent. They want it to do better, and to succeed and so the citizens can be proud of doing good work.
Sadly, I see attacks here from folk that just don't want to change. They want the Airline and country to fall behind with their foolish pride! Maybe they don't know they are doing something wrong. Now they can look at the industry standard and make changes.
That is the sole purpose Josh does this. It makes for a better flying experience for all of us. I always find flying stressful, you are at the mercy of the Airline at its crew. Most of my flights have been a long duration which is very tiring. And to have a bad experience could destroy your whole vacation. And it is not like they people are flying for free! They are paying good money to fly. For international flights some have to save a lot to buy those tickets. No matter how big Air India is, there is no excuse to improve in 2 long years!! From the very beginning, the customer's first impression of the Airline, it is chaotic and the crew lack enthusiasm to meet and greet you as someone who chosen to give their money to, that ultimately pays their salaries. Sad. 😢
Thank you for valuing Josh's work. It makes for a better travel experience for all of us!
Hi, Noel 🙋✈✈. Please stay safe out there. 🙏
worst mistake tata did was to dissolve vistara into air india.
I had a similar experience two weeks ago, particularly regarding the ground services. They did not adhere to IATA travel center standards, and the check-in agent provided me with misleading and false information. My trip with Air India ended up costing me extra money, energy, and headaches. I had a very similar issue at the boarding gate as well. The monitors displayed the wrong gate number, and by the time I arrived, the gate was closed. The next gate showed my destination but was actually boarding another flight, so I ended up boarding from a gate marked for Kuala Lumpur. It was a terrible experience, and I will definitely try to avoid flying with them in the future.
Been to India once about 12 years ago and your video is again a great reminder why I’d never ever go back - even with a free ticket. The airline and hospitality situation in 99% of cases is an absolute joke. I keep hearing about all these ‘improvements’ but I’m yet to see or hear any experiences that were different or improved from mine. Disorganised, rude, arrogant, uncomfortable and generally filthy - third world hell.
The potential for Air India is absolutely huge, but they're throwing it away at the moment. Time to do better!
I feel they are currently focussing on the "prestige" route from Delhi to Bangalore. While ground service in Delhi is still a shit show, they use all their new planes or old Vistara ones. Ground Service in Bangalore however is on another level and very very smooth.
They had a huge slick ad campaign of how glorious Air India was going to be!! All cheap visuals! Nothing more! They hired a British company to put that ad campaign together and went back to same garbage!
honestly I admire you Josh how you stayed calm for your whole trip with them 🇮🇳 🫨and probably the worst seats 💺 in whole the world for xy hour flight looks like (suburban bus 🚍 ) 😂
but another from your great adventures 😊thank you ☺️🎉
India is obviously trying to become a developed country with ambitions to overtake China. But with an Airline being managed like this and the shocking levels of incompetence, I can't see them achieving those ambitions.
China's airline industry is both professional and efficient, but India must only look at Singapore Airlines or Cathy Pacific for examples of best practices.
In 2025, the level of incompetence and nepotism in Indian companies, especially staffing, needs to stop.
Singapore Airlines own 25 percent of Air India!
@Dinoknows007 Even better, they should train Air India ground crew on how to be organized.
I look at the boards and check with the info centre .
As for long walks ? Stuttgart gave me a whole new experience !
no signs and unhelpful ground staff !
Ohhh Josh....didnt they tell u.... All Air India flights come with a complimentary cardio package......
I know Tata is not like that...
I experienced the same situation when I traveled from Delhi to London-just one counter and gate changing at end time. Its been more than 6 months still, and you also face the same issue... I really feel sorry for you. I would hope that the problems will be sorted out. I believe its gonna change and be one of the best airlines in the world.
They can’t even paint there planes right what did you expect
It's okay, we Indians love chaos, it feels like home ☺️
As an Indian citizen myself i have to agree with this statement i’ve had my own personal experiences with air India
I had an issue with Delta switching gates at the last moment, flying back from Orlando airport Thursday night. If I had not checked the departure board, and noticed the gate number was different to the one the check in desk wrote down on my ticket, I would have missed the flight
I guess the toilet is a hole in the ground lol
Thank you, you are very brave to fly with Air India, greetings from Berlin
6:42 happened to me at dxb once
Flight was supposed to arrive at one gate, 30 minutes later the gate changed.
Again just 15 minute before scheduled boarding time the gate was changed because an Air algerie flight was undergoing maintenance on the orginal gate
Its as simple as communication. If the airport staff do not communicate with the airline theirs your problem right there. My bug bear about airports in general is how they have stopped announcing flight gate numbers and reading it on a board is not the best. The cleanliness and dated interior is a major issue and i think ground staff have to take responsibility for this and the cabin crew.
15:15 - call out the person, 'They paid for a seat, not 2,' or call the cabin crew. Dunno if this would change anything since we're talking about Air India.
I admire your courage boarding Air India. Being a college student, I boarded an PIA flight once from Tokyo to Manila many years ago. The airplane was an animal dump pit and I never took any flight of Indian origin eversince. There are too many horrible stories I heard from foreign pilots flying domestic Indian airlines. It's not worthy of trying their flights.
You took PIA flight and complaining of not taking any indian origin flight🤡dude you're not even matured enough to know the full form of airlines and their origin....go and google national carrier of pakistan
A big deal is made of the fleet expansion, but I've always said, without dramatic service quality improvement, it will be a waste of time. I am not optimistic.
Once in 200X i was on my way to Mumbai with my son from BUD via FRA. In Budapest I could NOT check to Air India flight so I had to do so in Frankfurt. We had to collect our bags in FRA and re-check them onward to BOM. It was a real nightmare. But, this happened about 20 yrs ago... We traveled to take part on a marriage and carry the very valuable Hungarian made china set in our hands... Since that, I keep traveling to India ONLY with LH and/os SWISS.
How is it an half hour walk I find that hard to believe when the airport is not even in the top 20 biggest airports in the world
even if its not the biggest airport, people don't have a V10 engine on their legs
Unless you run across the airport, it is atleast a 20 min walk for a healthy person. But if you have some ailment, its gonna take 30 mins!
That the problem with society lazy ad fuxk
I walked that whole airport in circles 15 times in half hour
I recently flew on an international route with Air India and found that the aircraft was looking tierd, cabin needed refurbishing, seats lacked comfort and worst of all the cabin attendances weren't responsive apart from one hard working female attendant. On the contrary their vistara (air india) proved to be a very good airline...seat was wide, cabin crew all well notched it up...l think vistara could shadow some of its good effects on its parent airline air india, just a thought...
I love that you are doing economy reviews! I see that most airline review channels starts to do business/first class only once they’ve found success and never goes back to doing the content that made them and which usually is the most entertaining to watch. Apart from that it’s just much more relevant to 99% of viewers to see how the economy experience is before deciding whether to book on the airline or not. Please never become a luxury class reviewer! 🙏